Since 1991, Respitec Medical Care and Equipment has been providing medical products and services to the Florida community. With our location in … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
401 Commerce Way Ste 101, Longwood, FL 32750
(Translated by Google) Hello, my name is Moraima Rodriguez, I have a bad experience in that office mentioned in Respitec Medical Care and Equipment at the top of the appointment, the lady called Vecky was an inadequate treatment, perhaps …
People who care!
No one answers the revenue line(resupplies)
Customer service is dreadful. They don’t even answer the phone.
It would be amazing if they ever answered the phone. I have an idea, HIRE some help.
Ditto Mark Bautistas review below
Never answer their phone. For a medical supply company this is criminal.
Horrible service, doesn’t return calls, very unhelpful
Truly the worst customer service of all DME companies!
Customer service is non-existent – takes them 2 weeks or more to fill orders once they get the authorization.
They make ordering supplies impossible. Never awnser the phone, terrible returning calls.
Worst company ever Orlando and Kissimmee locations are crooks please beware. Bad customer service and rude staff Kissimmee facility real dirty and staff is real ghetto
I’m not a person to leave bad reviews. This place has gone down hill. Rudeness and attitude.I fired you for not doing your job. Shame on you.
I am so frustrated I am crying. The right hand does not know what the left hand is doing. I was supposed to be contacted in November for new supplies. I am having to jump through hoops and receiving promises they cannot seem to keep.
This is the worst medical supply co we had to deal with! Horrible customer service, getting supplies were a nightmare. Glad to have changed companies!
I’ve had to call in to get medical supplies. They haven’t returned in my call in about 3 weeks or so. I’m going to get it somewhere else. They charge really high for replacement pieces compared to other medical suppliers.
Very Sad, call this place almost every other day ,its been over a month i have ordered supplies they always say they will return my call and never do ,its hard enough to have sleep apnea and not to get supplies or at least a courtesy call …
Horrible experience… First I was miss informed about my insurance, when paying my bill the system was down, when ordering supplies I never received a call back. I will say the lady today, deslyn was very nice and knew what she was doing… ⭐️⭐️⭐️⭐️⭐️ For her….
Rude, rude, rude. I’ve received my supplies from them for years and it was a pleasant experience but I don’t know what has happened. Customer service has declined over the past year.
HORRIBLE! AVOID THIS PLACE AT ALL COST!!! My husband has been using the same machine for almost 7 months without replacement because of the bad customer service and bad administration of this place. The same is happening with my mom, is not just one customer!!! 😡😡😡😡 …
I guess i have a case of you dont know what you have until its gone fever. This place was extremely helpful, however due to changing my insurance, i had to switch to another company who literally told me that if i die, due to them not being …
I have been dealing with Glenda at the Kissimmee office over the past 3 years and receive excellent service every time. Based on some of the negative reviews posted here, it appears that she really is the brightest light in the company.
Worst customer care I have ever experienced. I have been calling and leaving messages to re-order supplies for 3 weeks now and I have yet to get a call back. Guess I will need to order all supplies thru Amazon and just eat the insurance costs.
I call and only get a voicemail recording. I leave a message and no one returns my calls. I dread calling them every time I need new supplies because it takes at least two weeks to get my cpap supplies ordered and sent out. I will be finding a new supplier.
Very rude staff, all of them. Was told that I have to pay for a c pap machine that my insurance has already paid for. They refuse to show me what they were billing my insurance. So I called my insurance company and they were billing them …
Go somewhere else for your CPAP supplies. The customer service at this place is horrendous. First they didn’t verify the address to send the equipment to, so it went to the wrong place, and because the equipement wasn’t returned they won’t …
We as a company would like to remind each patient how the Industry has changed their requirements which affects how the orders are processed by the Healthcare Professionals. The majority of Insurance Companies require yearly visits to your …
Used to be good… Not any more. I ordered supplies from this place in the past without issues. Now I have to leave a message and wait almost a week for a call back. It’s been 3 weeks since I ordered new supplies and they still haven’t shipped them. Customer service is something this company no longer has, unfortunately.
I will no longer use this company for my respiratory needs They have no sense of urgency. I have a bad sleep apnea and my CPAP broke around August 2018. It is November 2018 and still no replacement. This is with both primary care …
No one answers phone. Voicemails never get returned. I was told they don’t deliver supplies; their web site says they do. The woman who I finally talked to was condescending and rude. …
I have to admit, after seeing the reviews on here, I was VERY apprehensive about being referred to this company. However, I have interacted with customer service via phone on 3 separate occasions now and all 3 times have been beyond …
I give them zero stars, but the form wouldn’t let me. There is nothing worse than having a CPAP Machine from this Co, and it breaks in 11 months. They picked it up for repair, and I never saw it again. Every Customer Service Rep denies it. …
If I had a choice I would give it zero stars. The company never returns your calls. Customer service never answers their phone. I have waited months for resupply and can’t speak to anyone. The insurance has no clue as to what is going on. …
Rebecca set me up with my BiPap machine today. It was truly a great experience. She was knowledgeable and friendly. She went through everything from A to Z and then was patient with my questions. I went home and set the machine up with minimal trouble. Thanks Rebecca and Respitech!!!
Juan was super nice, then another person I spoke to was super nice, assured me the oxygen therapy was portable (I travel within Florida) and I was so happy to hear it! Then this Gloria person said they couldn’t help me because I travel. I …
This company has declined in recent years. Calls continue to go unanswered. When you are finally successful in contacting a representative, they tell you that they are busy and will get back with you but never do. Very unprofessional. …
I have. Been with this company for years. They used to be wonderful to work with. I am a very compliant patient, I see my physician every six months and take care. If my equipment properly. The last 3 times it has been time to reorder supplies it has taken me an average of 6 weeks to just get someone to return my calls.
This place is the biggest joke for the medical supply industry. All they do is blame insurance companies and covid-19. Rude dam people and nasty attitude except Jennifer is the only one that is nice.
Just choose someone else. I have been trying to get decent service from these guys for years. It is always a struggle. They never have the supplies I need and want and they ALWAYS say my Dr’s prescription is inadequate. I have the …
Working for this company has been the best experience. Also, I see all these complaints and most of them are not true. We may not be able to answer all supply calls throughout the day due to being on the phone with insurance companies, …
Do not rent any equipment from this company !!!
The blood oximeter did not appear to be cleaned/sterilized.
We also got an oxygen concentrator. The person delivering it could not confirm …
If there was the abillity to rate this company negative stars, I would do so….I’ve unfortunately had to contact this poor excuse for a company several times over the years to obtain medical supplies for my CPAP machine and every time is …