My experience has always been prompt service and very little time waiting on the phone. It’s so easy to ask for extra trash pick up when you need it. I wish AT&T was even a 10th as efficient as MDRR.
I have been attempting to contact them by phone for 2 weeks straight. I have a question that l need a human to answer. So so incompetent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This company refuses to provide customers (living in trailer parks- who pay the same rates as single family residential accounts) fair and equal service rights!
I have never in my entire life dealt with a more incompetent group of people. It is shocking, to say the least. Tisha- Here is some professional advice for you. Next time don’t berate people for having to deal with a grandparent’s account who is dealing with Alzheimers.
I’m surprised on the reviews. Lived in Concord six years I just sold my house I’ve never once had a problem every time I called for extra trash pick up or now to cancel my account everybody has been extremely pleasant.
I Miss Waste Management. Got a Quote fot $1440 Up Front for 10yard bin to fill with dirt, mulch and bit of concrete & they will credit after they pick up. I’m not comfortable with giving anybody that much money up front on a rental. Dazed&Confused with this SetUp.
The cost in Rio Vista for the limited services provided is outrageous. We recently moved to Rio Vista and are stunned at the monthly cost as compared to our previous residential disposal company. We paid less for 3 months of FULL weekly …
Our sanitation engineer is the kindest and most punctual driver. He always shows up on time and waves and talks to our little one every time she’s out to wave and say thank you to him.
Unreliable garbage pickup! Missed both garbage and recycle bins on scheduled pickup day. After reporting this issue 2 days in a row, the garbage was picked up the next day, but not the recycle bin. They told me I would have to wait a week …
I came home and my bins were still full. I called to ask if there was service that day. There was construction on my street and I wasn’t sure. The young lady on the phone was very nice and it was no trouble for her to look it up. Turns out, …
I wish they mail or tape instructions for new home owners before they cut your service without a warning… pretty good on phone and easy to set up. But it was really painful to set up service online… so just call them.
Horrible customer service. The representative hung up on me after being on hold for 30mins. I had to literally explain to her twice that I wasn’t talking about an old address but an old payment account. No one has an hour to waste due to this error, it’s unacceptable to me. I pay every month on time.
WORST TRASH SERVICE EVER! THERE’S A REASON WHY THEY HAVE A 2.4 RATING ON GOOGLE!!!
Garbage lid was 4 inches from closing & they didnt pick up today. I dont jump …
Tell your drivers to stop skipping cans.. if it’s not the trash they’re skipping , it’s recycling…. If it’s not recycling, it’s compost. Then instead of sending a driver out the following day or two.. they try to wait until the next pick up …
They have always been pretty good for me. I like they offer a free oil pick up with container exchange. It’s very convenient. I just call and request it. Normally not a long wait to call. They offer a few extra free trash or yard …
This is the single worst garbage recycling company I’ve ever delt with. Lazy, unprofessional, protected drivers and phone workers. This company takes advantage of renters and mobile home owners when they pay the same as everyone else. …
Just moved to Concord. I’m hoping this prompts a response, but my trash cans so far have been skipped because I didn’t leave 3ft spacing between bins (I wasn’t informed when I signed up), and in the last round, I had 4 bags in there (they …
(Translated by Google) Andrew’s Art
(Original)
Art. De Andrew
My experience has always been prompt service and very little time waiting on the phone. It’s so easy to ask for extra trash pick up when you need it. I wish AT&T was even a 10th as efficient as MDRR.
Went to pay
Bad service drivers Rod , they left Garbge left and right for no reason
They just don’t empty garbage bins as it was scheduled
I have been attempting to contact them by phone for 2 weeks straight. I have a question that l need a human to answer. So so incompetent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This company refuses to provide customers (living in trailer parks- who pay the same rates as single family residential accounts) fair and equal service rights!
I have never in my entire life dealt with a more incompetent group of people. It is shocking, to say the least. Tisha- Here is some professional advice for you. Next time don’t berate people for having to deal with a grandparent’s account who is dealing with Alzheimers.
I’m surprised on the reviews. Lived in Concord six years I just sold my house I’ve never once had a problem every time I called for extra trash pick up or now to cancel my account everybody has been extremely pleasant.
I Miss Waste Management. Got a Quote fot $1440 Up Front for 10yard bin to fill with dirt, mulch and bit of concrete & they will credit after they pick up. I’m not comfortable with giving anybody that much money up front on a rental. Dazed&Confused with this SetUp.
The cost in Rio Vista for the limited services provided is outrageous. We recently moved to Rio Vista and are stunned at the monthly cost as compared to our previous residential disposal company. We paid less for 3 months of FULL weekly …
Our sanitation engineer is the kindest and most punctual driver. He always shows up on time and waves and talks to our little one every time she’s out to wave and say thank you to him.
They are so unprofessional they hung up when. U talking on the phone is not right that there is only one company in charge of the whole city
Every time we need additional picks ups, it’s never an issue. They’re incredibly accommodating and friendly. …
Unreliable garbage pickup! Missed both garbage and recycle bins on scheduled pickup day. After reporting this issue 2 days in a row, the garbage was picked up the next day, but not the recycle bin. They told me I would have to wait a week …
I came home and my bins were still full. I called to ask if there was service that day. There was construction on my street and I wasn’t sure. The young lady on the phone was very nice and it was no trouble for her to look it up. Turns out, …
I wish they mail or tape instructions for new home owners before they cut your service without a warning… pretty good on phone and easy to set up. But it was really painful to set up service online… so just call them.
Horrible customer service. The representative hung up on me after being on hold for 30mins. I had to literally explain to her twice that I wasn’t talking about an old address but an old payment account. No one has an hour to waste due to this error, it’s unacceptable to me. I pay every month on time.
Update:
The upper management was surprisingly responsive and helpful, so I raised the review from 1 to 3 stars. …
WORST TRASH SERVICE EVER! THERE’S A REASON WHY THEY HAVE A 2.4 RATING ON GOOGLE!!!
Garbage lid was 4 inches from closing & they didnt pick up today. I dont jump …
Tell your drivers to stop skipping cans.. if it’s not the trash they’re skipping , it’s recycling…. If it’s not recycling, it’s compost. Then instead of sending a driver out the following day or two.. they try to wait until the next pick up …
They have always been pretty good for me. I like they offer a free oil pick up with container exchange. It’s very convenient. I just call and request it. Normally not a long wait to call. They offer a few extra free trash or yard …
This is the single worst garbage recycling company I’ve ever delt with. Lazy, unprofessional, protected drivers and phone workers. This company takes advantage of renters and mobile home owners when they pay the same as everyone else. …
Just moved to Concord. I’m hoping this prompts a response, but my trash cans so far have been skipped because I didn’t leave 3ft spacing between bins (I wasn’t informed when I signed up), and in the last round, I had 4 bags in there (they …
in the past we have had to call them multiple times to come back out and empty the trash because they forgot. …