Rise Broadband provides high-speed Internet and digital phone service in sixteen states in the Midwest, Rocky Mountain and Southwest regions. … See more
Brian, our installer was very professional and did a great job! We were concerned about wiring showing on the outside of the house and he walked through the main floor and basement twice with me to make sure everything would look good and …
We have had a very good experience with Rise Broadband so far. We live in a rural area where good internet service is hard to find at a reasonable price. We’ve only had it a short time, but we’re getting good, stable service that is meeting …
So far it is great. I am getting the throughput I ordered most of the time with it only slowing some at night when you would expect some congestion for point to point service. The installer was great and had everything up and working in …
Friendly and knowledgeable, installation was free and quick and has worked flawlessly since install unlike their competitor Xfinity who’s service went out every 15 minutes
Rodger was very knowledgeable and made sure to discuss the installation options so that we would be happy. He was very helpful. The service so far (1 day in) has been 10X better and faster than Century Link.
We signed up for new service with Rise Broadband. Our technician was on time, professional and courteous. He did a very nice job installing our system and we do not have any complaints thus far. Keep up the good work Rise!
Installer did a phenomenal job! My home is at the very edge of the range the tower provides and my installer took the extra time to diligently search for the very best signal he could get me. He wasn’t sure at first if he could get better …
Customer service rep Tonya provided excellent customer service – she explained the process clearly and concisely and got my install set up quickly. Install Rep Justin was outstanding! He was very knowledgeable and answered all my questions with a smile and set up my internet without a hitch! Great Job Rise!
Great service! We recently switched over from Centurylink, and it’s been great service thus far. With Centurylink we were paying out the wazoo for slow, unreliable service, max was 25 mbps out here in the Boulder open space area north of …
Carlos was the best install tech for any product I have ever subscribed to in the last 15 years. He used to be a Directv installer, and I had both DTV and Cox cable for over 20 years. This man (Carlos) went above and beyond for our new …
Rise broadband has been a fantastic broadband service for me especially living in a rural area. I’ve tried the other services available to me and Rise has been the best by far. I recently moved to even a more remote location where the only …
So far everything in the process of setting up service has been good. Customer service took my order in a timely and efficient manner. The installation technician was great. Showed up and helped me get the best service possible in my …
Installed a little less than 2 weeks ago. The tech was awesome went over everything. Live in the country very limited on services we can get. Had Hughes Net before and within a few days would be out of data, would run slow and couldn’t stream. Love Rise Broadband streaming is fast, haven’t had slow service at all. It’s great.
From my first call to Rise to the installation was absolutely painless and extra appreciation to Mark my install tech.
I live in a rural area and never thought I would get true high speed internet! I …
Our install technician was very knowledgeable, patient, and persistent with making sure we had great service. So far we are happy with the speeds on Rise Internet
Did not get my service put up today they wanted to reschedule for 13 September and I cannot do that because I work that day 7 to 7 So I canceled the subscription
Great service. Very responsive to service needs and questions. This was my second time to have Seth as the technician. He is definitely a first rate asset for Rise Broadband. Thanks Rise!
So far so good! We have a really great internet connection and speed with no issues. The price is much more affordable than I thought it would be. They offered a free installation for the month I signed up. The first bill charged me for the installation. I called and they quickly removed the fee for us.
Absolutely amazing. We live in the country and we had inquired with several companies with no luck. I called Rise Broadband and said they could help. By 6pm that night we were up and running with speeds almost 20 times faster than any other company offered. We are thrilled, no more buffering!
The installer was great. Very pleased with him. The Internet service is so far way WAY better then what I had. However, I am set up for the highest package of 50mbps yet whenever I do a speed test I am no where near that number. I am trying to wait and see if it improves but hasn’t yet. Other then that I am happy with it.
My service was installed a little over 2 weeks ago. I’ve been very happy with the service and so far the speeds have been better or at what I signed up for. This opens up my rural home to new smart home tech. The installers were very professional and quick at getting me hooked up. I’ll be recommending this service to my neighbors!
i had a tech that came out to my rural Iowa location that was outstanding. In this day and age I expect to have about half of any technicians for any kind of business to be poorly-trained. When I run into a business or service that has a …
I was pleased with my installation experience with Rise Broadband. They arrived when scheduled and the technician was very respectful. He met to our request on placement of the receiver/antennae. The installation was neat an he assisted us with our connection. Great Job!
This has to be the WORST internet service in the history of all ISPs. Service goes out multiple times a week. Supposedly they upgraded the tower this week and fixed issues that resolved my connectivity issues. …
I live out in the mountains and for 10 years I’ve tried many different options for internet with horrible luck. They came out Thursday and installed it. Absolutely amazing! Guy did a awesome job installing and internet is unbelievable! Streaming, downloading, gaming flawlessly! Highly recommend! Thank you!!
The gentleman that came out and set up my internet was very respectful and polite. He had no issue explaining everything to me being that it was my first time ever signing up with an internet provider. I live in a rural area, the internet speed is unmatched. Great experience thus far!
Cancel service ur to ridiculously high you started out at $47 a month and then you went up to 97 and now you’re at 288 come on now and I’ve been paying this right except for the last 2 months I’m not paying anymore just cancel my service come get your stuff
I run a business online, but they can’t get a serviceman to fix our internet for a month! (This was their answer to my situation after putting me on hold for almost an hour on the phone.) Terrible customer service and antiquated equipment.
I was really impressed with the professionalism and excellent knowledge of the technician that came to my home to install my broadband system from Rise Broadband. He not only did the install great but also assisted in removing old equipment …
From the first time we met our installer, Israel, until today, we have had nothing but professional, polite, respectful, and helpful experiences with him. I gave 4 stars because we haven’t had the service long enough to rate it’s …
The technician showed up on time. Worked efficiently and answered all of my questions. The telephone sales person took her time and explained everything completely.
I needed a speed increase and Rise Broadband wireless was advertising just what I needed at a reasonable price. I called and talked with the local tech who came out immediately. He checked the speed we could get and it was better than …
My experience from the beginning to the end was GREAT! My first contact with Katrina O to the installation. I don’t remember his name, but he was a 5 star installer! I am enjoying my Rise Broadband, it allows me to work from home and not worry about my speed and connection!
The Rise installer was extremely nice and courteous. He was very conscientious about the installation and how it looked on the exterior of my home. He patiently explained how the whole system worked together. He provided excellent customer …
We had to put our antenna on a 45’ tower that I had erected a few days before. The first tech that came out was looking at putting the antenna on top of the house to try to save me from trenching 200’ to the tower, but we could not get a …
Our technician/installer (Nick) was early to the appointment. He was efficient and got us installed quickly, all while working around approaching thunder storms. So far, the connection speed is excellent – no trouble with streaming to our …
Service in my area for the last few months has been horrible. There have been several days that there has been no service but I am still charged for this service. I do not recommend!
Kory Argyle installed for me it was a very pleasant experience he was fast and efficient and helped get everything set up. Free installation and cheap good internet 👏 👌 great experience all around messaged Kory to ask about it and he was there installing the next day …
My Rise equipment was installed yesterday. My husband and I had a great installation experience with Roger. Our network is really fast and hopefully very reliable for a long time to come. I had never heard of Rise before. I’m glad someone recommended them for internet service.
I had difficulty getting service initially due to an overloaded tower. When I emailed them about it they sent a tech out the next day to see if there was anything else they could do to get us some internet service. The tech explained that …
Slow & unreliable. Just when I thought it couldn’t get worse, my service was disconnected at 2am on Friday, May 20, 2022 while I was working. I paid my bill in full May 09, 2022. When I looked at my account it reflects the payment with no remaining balance afterward. Not worth the minimum 1 star required to submit a review.
Compared to other internet servers Rise was the best for my needs.
The Customer Service Agent was very good, however the total price per month quoted was not the price on my invoice. Installation was fast and well done.
I replaced ViaSat with Rise and the speed literally quadrupled. The installer was sincerely interested in informing me and doing a good job on the install. In addition, Rise is substantially cheaper than Via Sat. So, lol, what’s not to like about Rise ???
The installer arrived right on schedule. Everything went smoothly and after the router was configured, he turned it over to me for ownership. Speeds are 3-5 times the speed of our hotspots with a MUCH more generous data cap. Hoping speeds stay like this, really enjoying movies and a Peloton bike with no buffering.
We dealt with Nick in Albia IA area (our tech who came out) and he was so helpful and very accommodating! There should be more service people with his attitude!!
The man who came to install my service was friendly, listened well, and understood how we needed the service set up where I live back among the rocky ridges. He was prompt, did great work, and explained everything patiently. I love the speed and reliable service already. So far ahead of Hughes Net, my previous provider.
The installation was done very quickly. The technician was very careful and cleaned up after himself, then took the time to make sure all of the electronics worked like they were supposed to. I have been with Rise Broadban for years and have not had an issue . Good company to work with
Our technician was a-mazing!! He was kind and respectful and ensured we had everything we needed in our new home environment. Very professional and proficient with an excellent customer service attitude!! Friendly and helpful with local information that just made our day!! Lance, you went well above and beyond our expectations!!!
Roger did an incredible job on installation. I was the first person on one of their new towers, so it took a couple trips. The result was a speed 5 times the competition at the same price. Love Rise
Very pleased with the service during the installation process, and with the finished product. Our installer Eric went the extra mile, working on our roof during high winds and cold rain — but he took his time and did the job right. Our new internet is up and running, and all is right with the world again.
Was happy with the service the time we had it. Couldn’t get service here from anyone else. Only reason we’re having it turned off us because my grandson is almost finished with his classes and no longer needs it. And I can’t afford to keep it since I’m on a fixed income. But all in all I enjoyed the service.
Installers were scheduled from 12:30 – 4:30. They showed up at 1:00. 3 guys who were all professional and courteous. Got the job done quickly and plenty of explanation. Installer was a supervisor out of Des Moines and top notch. Thanks!
Every time I click on your email showing my upcoming bill it locks up outlook and I have to shut it down and reopen it. I have to be very careful not to click on it again. Please fix this problem it’s annoying
They were all amazingly helpful from my initial call inquiring about service to the guys that installed it! I work from home so I needed service before I could move in and he got someone out there the next morning! I moved to a rural, …
My installer had to re-schedule a second appointment after coming onsite, analyzing our situation, he determined that I needed to set a 10 foot metal post (which he provided) in a one foot deep hole filled with concrete. …
So far so good!!! The techs that came out and installed our telescopic pole were very professional and helpful! We’ve only had service for 3 days now. But so far it has worked great! We stream everything and I work from home. We also 1st person multiplayer shooter games. This plan seems to work perfectly for that. no lagging at all.
Really BAD service! I just connected my service this morning for the first time and already got a notice my bill is late. Secondly I’m paying for 100mg down. Upon the install the tech said you have 80. Mind you I’m direct line of site to …
We switched to Rise a few days ago from another internet provider. Their technician was great! My husband was able to get Ethernet run to the correct location in our crawl space that worked best with the location of the dish on our roof …
Rise broadband has the absolute WORST customer service I have experienced. I was on the phone for over an hour for just to have them answer one or two simple questions. During my call i accidentally got disconnected and I had to just …
The installer Tyler was here early got me up and running in less than an hour got me set up on auto pay got my username and password set and was very professional glad he was my installer
The worst call center I’ve ever experienced. Transfer after transfer everyone verifying the same exact information just to transfer me to someone else and get nothing resolved I guess they don’t want my money.
If I could rate this company any lower I could. Rating this company one star is an insult to the one star review function. This internet company cannot function properly. Quite literally unusable network quality. Frequent outages are a …
The tech arrived on time. The install didn’t take very long. So far the service is pretty good. Much better than what i was getting before, but not completely what was advertised or what i was sold on. I know its “up to” 50mbps…but the …
The service has been GREAT since we installed and became apart of the Rise Broadband Family! The technicians that came out were very friendly and when I had trouble with the deco, the phone technician was so patient and kind and helped us …
We pay for the highest tier, however our speeds are never good and we have constant buffering. Tech support tries to blame the poor speeds on our router instead of owning up to the fact that the tower is over sold. They have frequent …
Have been very pleased so far with rise broadband services. The sales rep was very informative on the services offered and fitting plan to our needs. Tech that installed equipment was knowledgeable and friendly and helped set up and connect …
One star! The technician walked in my door at 9am and said he couldn’t install my internet after waiting for a week for them to come out. Didn’t even get on my roof and try. Because of trees. Do better. I don’t like my time being wasted. Don’t say y’all can install when the technician can refuse.
The tech was on time for the installation of new service. He was very informative about what he was doing and didn’t take him long to get my service installed and going. I live in the middle of nowhere and they were able to provide service where many other internet providers don’t. Would definitely recommend Risebroadband.
My service was rescheduled for a date 1 week earlier than the originally scheduled date. Then the technician called to ask if he could come earlier that day. I was thrilled to get my service earlier than expected! The technician was polite, clearly communicated what needed to be done, and got the job done efficiently.
After a 1.5 year nightmare experience with Hughesnet satellite internet, we received a Rise Broadband coupon in the mail for free installation in our area. After getting the details of their plan and making sure it was what we needed, we …
The installation specialist went out of his way to ensure I was satisfied with the installation. He re-routed existing lines that were an eye-sore & ensured I had full understanding the system before he left. I was very happy with the …
Excellent experience overall and now my internet is Superfast!! Very happy customer and will recommend Rise Broadband to all my freinds!! The Tp-Link Deco M4 is an excellent router and I have increased my wifi range by an enormous …
Since the beginning of April, Rise Broadband has inconsistent service whereby it was either down/inconsistent. This seems to have paralleled with a system update and a problem with an upstream circuit of some sort. I will be asking for a …
So far so good! I used Rise for service many years ago and was reluctant to come back. My experience so far has been great. I have been very impressed with everything—the speed (100MBs) and latency are great—the initial sales outreach, to …
The installer was absolutely great! After looking things over I pretty much thought that we weren’t going to be able to get the service but he climbed on the roof and was able to see the tower. I went up and sure enough, clear line of sight …
Living in a rural area is amazing but trying to find quality internet has been a nightmare. Our service tech came out and because of all the trees there wasn’t service available but he promised me he was going to get is internet. We were …
I ordered Rise Broadband for my internet service over their competitor because the pricing for what I needed was more reasonable. When the tech came out to install my internet, initially he told me that he didn’t feel he would be able to, …
The installation tech was knowledgeable and friendly. Our son had the service and when I complained about our previous service, he recommended I try Rise. I’m happy I did.
We’ve only had Rise Broadband for a few days, but the scheduling and installation was easy and the technician was very accommodating and patient as we determined where to run the wires and mount the unit. The only drawback is their website. It is lacking, but the customer service and internet quality have been great so far.
I wish I could remember the name of my installer, but he was THE BEST! So friendly when helpful. The young lady I spoke with in customer service, too. The wait wasn’t long and all my questions were answered. The service is working great so …
We’ve been waiting since Jun 16th they’ve apparently came out twice to do the installation but no one has showed up. It’s now June 23rd and I’m so frustrated with this company. Yesterday they were supposed to come by and do the installation …
I had the best technician come out his name was Mark he did a fantastic job he fixed the problem that I have had over a long period of time thank you rise broadband for hiring a great technician
This was a painless process. The tech was very, very, good and was in and out in no time. He explained everything to us. We look forward to our future with Rise.
I have tried to disconnect my service for two weeks now! I want your dish off my RV! Rise made an appointment didn’t inform me about it; I was luck (NOT) I called the day they scheduled without telling me. I stayed home all day, and they …
Almost too easy. Set the appointment…they confirmed days in advance…excellent communication regarding arrival…Patrick was outstanding in setting up. 5 stars. -John
Update from 6 hears Ago. Service has greatly improved wth improved infrastructure and the addition of competent CS.
Use this company as a last resort. They keep raising prices, but don’t …
Patrick was our technician. He promptly and successful installed our service. He was punctual, friendly and attentive to our questions. We give him an A+ and are happy to recommend him and Rise Broadband for your internet needs.
Beyond mad I’ve been with this company for a couple year’s never missed a payment and now I have been billed twice in one month and I was told I have $117 dollars on my account and no one can seem to tell me why I was double billed or where …
The complication of using this company if you need other people besides the primary account holder to have access and be able to solve any kind of technical issues that arise with the coverage is literally impossible. If you’re looking for …
The installation was completed just one day after I placed the order. The installer called ahead and arrived on schedule. We reviewed several options for the location of the receiver dish and modem and the installer offered his suggestion …
The only people at this company that answer the phone is the sales team. If you have any kind of technical problems they are quick to transfer you but you are on hold with customer care or the tech team for 30+ minutes. This is the worst …
The installers were on time and very efficient and friendly. They answered my questions and were in and out if my apartment in about an hour. I am very satisfied with my choice to use Rise Broadband.
Our guide lines to our tower were loose and I called to have them come tighten them. They couldn’t do it until the next week. That Sunday we had a rain storm and our tower broke at the base and ripped our roof caps. They came to install …
Awesome! The installer/technician was outstanding! Customer Service is great! No hassle, no installation issues – very professional. The tech had me up and running within an hour. My service is as advertised and as explained by customer …
So far so great! The installer was just fantastic. He did a superb job of the install and was very courteous. And the service itself is great so far. Much more reliable and faster than the mobile data service we had with A_T. …
Living on the outskirts of a small town in North Texas, I had no choice but to pay a high price for glacially slow speeds with the only internet service provider in the area. When I heard Rise Broadband had constructed a tower nearby, I …
Very disappointed that you raised your prices by $4.35 per month! We were without service on 3 separate occasions this past month. One instance was for more than 1-1/2 days. We were offered no credit for the time we did not have …
We are so pleased with the service we received yesterday from Rise Broadband. From start to finish our technician Randy was so thorough and respectful. He notified us throughout his visit of the progress of the installation and what he was …
Fast, friendly, great prices, and great service. After fighting with silver star for a year. And waiting 3 weeks for Comcast just to be told we’d hardly have service. Direct communications came next day and had it set up within an hour! We have enough speeds to stream movies on 2 TV. Play games. And connect our phones. Highly recommend
We pay for Rise’s “top of the line” service and most days we’re lucky if we can get one device to perform properly. Makes working from home very difficult and summer is the worst. If there were other more reliable options in our rural community, we’d have cancelled our Rise service long ago.
Rise broadband texted me the day before and day of my installation appointment and also sent a text when the installer was on his way, this was followed up by the installer calling me in person with an ETA. The installer was professional & …
Just had my service switched from 1 resident to another. They technician did a fantastic job. Not to mention the internet service itself is wonderful! I’ve had them for a little over a year now and love them!
They showed up when they said, called ahead to remind. In less than 45 min they had system up and running. Speeds were as they promised (25mbs) compared to our old of less than 10. …
The installer was on time and very pleasant and professional. He asked a few questions to make sure he installed the dish in the place we wanted. He got right to work and was finished in no time at all. We were having HVAC installed at the …
Excellent customer service at my residential site. The dish was mounted on the roof at the most effective spot and then the router was connected inside the house. It was very easy to reset the password and reconnect all my devices that …
I got this service because we live in the country, I had AT&T before this. The first appointment setup was for a sat. Installer never came. I called rise again, and apparently he called and he did come but I didn’t know and nothing was …
Very reasonable price, I had been paying 4 times the amount and was unhappy with my previous service provider. Rise came out the same day, set me up and got me up and running in no time!
People are very kind … Installer was fantastic … Customer service is responsive … BUT THE INTERNET SERVICE IS TOTALLY UNRELIABLE. Daily outages, sporadic service at best. They can’t seem to pinpoint the issue. I work from home. Daily …
If you don’t call and tell them you have auto pay set up and want it pushed back, you can expect a late charge, on top of multiple phone calls and emails telling you your services are about to be cancelled (even if you have it all set up …
The customer service reps were polite and knowledgeable. They were able to get me a same day tech appointment. The tech arrived on time and we’re polite and professional. Explained what they were doing and the ins and outs of the app specific to the system. We are completely happy with our Rise Broadband!!
Service was always slow, and connection speeds low. Finally found a service with a tower a half mile from my house with unlimited downloads, and 8 times the speed that you offered me, for the same cost. Your overage charges for the two …
The ordering process was super easy with assistance from the customer service along with the explanations of everything. Day of install was knowledgeable and smooth. The technician was phenomenal at going over the placing of equipment and …
broad band was very good to me we had dsl with phone company the service was uninterupted at all times . Would recomend broad band to anyone in remote areas .
Installer was very communicative regarding schedule, was very professional during install, and very knowledgeable. So far the actual service is very satisfactory.
It got better over time however the service call to the business is horrible. the music sucks and they won’t allow me to change my service address unless I cancel it. Post office changed my address I did not move and I have to go through that every time. I wish I had other options .
You were off the air for three days (10%) of the last billing period and you made no adjustment for no service. Is that not against the law? And, instead of 50 MBPS I’m not even getting 30.
Gave me a different price once they installed the satellite, was trying to get 100mb and unfortunately only 21mb available in my area. Deceptive marketing
I love the staff from Rise Broadband! They are very transparent and informative. Every experience I have had, I have been satisfied with the service I was provided.
I have ACP and Rise keeps saying it is expired when it’s not, and have to reapply every month. It is getting very annoying. *Rise contacted me and made everything right. Good customer service.
The first technician that came out was extremely lazy did not do his job told me I could not have internet because a rooftop and a tree blocked the line of sight Tower which I knew was false because I’ve lived in the same place before …
If I could just rate the technician that came out to assist (James) I would give him a 10 out of 5 stars. He was helpfull, informative and did his best to get our sercice back. But as far as the company, they get a 1. Called because we lost …
It took 2 weeks to have Rise Broadband turn on my services at my house. They installed and set it up but wasn’t turned on till I began calling and making a fuss.
YaY! We are finally able to have high-speed internet in our rural area! We live in zone with no cable, no DSL, no hope of decent broadband, until Rise came to the rescue!
Day of install there is on outage still no Wi-Fi for 24hrs from install.. Expects me to that first bill still, I may give my bank an outage and tell them the same thing, techs are working on it..
This company is a SCAM! They give you good internet for the first week. then they cut you off and blame the towers, that way they can keep collecting money while lying to the customer who they hate. The workers there are rude and talk over …
On July 18th, 2022 service with Rise broadband HORRIBLE. The latency is every 2 to 3 minutes. Have called at least 25 times, received 3 ticket numbers, numerous fake problems, tower down, waiting on parts, fiber cut (I don’t have fiber) …
Had I not got an amazing tech who didn’t give up fighting to get me on the correct tower, and an amazing customer service representative who listened to my frustration and adjusted my account, I would have been forced to give a 1. A month and a half into service, because of the two people, I am finally getting better service.
Installation tech Spencer was wonderful. He was very knowledgeable and helpful. He made sure everything was running smoothly and even helped set up the app. Customer service was also very helpful and friendly.
ZERO STARS!!! My internet service only worked for the first 45 days. I will be canceling service today. By far my worst experience ever. I would recommend any other internet provider over Rise Broadband.
The worst customer service there is. When it’s working it’s great but when there’s an issue they’re lost. There was a storm blow through that affected their tower and now they say I need new equipment even though my equipment wasn’t …
We are very satisfied with the service we received. When we signed up customer service was most helpful and understanding. The installer was quick, on time and very friendly and helpful. The reception is great for what we want. What more can I say? Great experience. I recommend this company highly for customer service.
Our salesman, Joe, not only set up our account but actually did a same-day install himself, which was no easy task in the summer in Texas. He came highly recommended by a neighbor and now we know why – excellent customer service, great price with no contract, and fast internet!
Living in a rural area of the the state not far from a big city, decided to go with Rise as a service provider on a few different occasions as no other providers were available. Frankly, I feel it was a waste of time and money but since me …
Rise Broadband has the poorest service with the slowest internet speed. However, the price goes up, up, up and services does not get any better. They bill you more and more and you get less and less. There has to be a better alternative to RISE Broadband.
Very professional, courteous and knowledgeable. Very positive interaction. There was an issue with registering my router and the online technician and installer worked together very well to solve it.
I was having serious issues with NextLink (constant service drops, regular network outages, etc.) that were impacting my work, so I called Rise just to see if they offered service in my area. They were able to install the next day, the …
My internet has been intermittent for almost 3 months and they have yet to resolve the issue. They even tried to go up on my monthly rate !!! I spent another 2 hours today on the phone trying to find out the issue, only to find out my …
Technician was very timely. It took him no time to make installation. He explained what I needed to know. Service was fantastic. I am very pleased with Rise.
Beware of their billing. Every once in a while, the rates suddenly and mysteriously go up. Has happened around 3x since I’ve had their service. This is a deceptive company. Service itself is generally reliable except in poor weather. Really slow compared to “normal” speeds today and definitely not the promised speed.
Amazing option for anyone in Rural areas who have been getting ripped off by ViaSat for Overpriced Internet of $100 per month that cannot even Stream Video like Netflix! Rise Technician was great, and I am very happy with my new internet speeds and value in the rural high country of Colorado!
I’m so disappointed with this service. When I initially signed up, they representative told me that they had 100m in my area, so I signed up for that service. When the tech came out, he let me know that I’d be lucky to get over 50m. I …
We had a great experience with Rise for our installation. They were communicative, punctual and friendly. So far we have had great internet service, too!
Easily one of the most horrible providers I’ve ever had, way worse than Comcast/Xfinity. For about 3 years now this company has lied to me about repairing the issues to the point where the GM has completely comped my service. Apparently …
The tech that did the installation was very pleasant and did a great job getting everything setup. The whole home wifi is lower in cost and gives you excellent service compared to mediacom and imon. I would definitely recommend this company to anyone looking for internet service.
My experience signing up and then getting connected with Rise Broadband was very professional. The sales person that signed me up for the internet service was extremely professional and polite. The techician, Brocton, was a very nice young …
Installer was professional and thorough. We left Hughes net to switch to Rise Broadband and it was the best decision we’ve made all year. Rise is so far ahead of Hughes net it’s almost unbelievable. We love finally having fast and reliable internet!
We had Always on as our internet company for many years. Having to move Always on suggested Rise broadband. I do miss working with Always on, however Rise broadband has been absolutely amazing! I look forward to working with Rise broadband for many years to come!
Our technician, Tom, was professional and friendly. He explored other options when potential problems came up, and he gave us very detailed instructions for managing the service. Internet is fast and reliable so far! Would highly recommend.
The customer service department with Rise goes above and beyond! Communication in the beginning of setting up my services was a bit of a struggle however I got ahold of the customer service department and they made everything right. My …
Had the internet set up. From the start it did not work at all. Was told during installation that the tower was across the street and we would have excellent service. When i called customer service, I was told “yes we have had a lot of …
Honestly, the worst ISP I have ever had the misfortune of doing business with. Multiple outages claiming outside factors (earthquake, fiber cut, name the non-Rise reason). Got a “credit” (pro-rated monthly charge) for one of those. …
The technician showed up as scheduled and was very prompt and had our system up and running in a very short period of time. Upload and down load times are great and certainly are better than Hughesnet which is terrible and we were locked …
Moved into a house and was in a rush to get internet for school purposes and streaming of course. Unfortunately I didn’t start with Rise Broadband but with Hughes net. Spent a year with Hughes and finally made the switch to Rise. Let me …
My Installer Daniel S was amazing. He did everything fast and was polite and pleasant to deal with. The service so far has been great! I’m going to tell a few of my neighbors also.
Our technician Tobin was very thoughtful and accommodating around placement of the antenna, routing of the wires, and other considerations. Very professional and helpful. Speed is orders of magnitude better than prior ISP, delivering …
Rise was very easy to work with. So far I’m very pleased with the service and the price. The installer was very personable and knowledgeable. He came up with an alternative way to set up that saved a lot of time and should prevent possible …
The overall experience was great. I had so much going on that day, that I do not remember the technician’s name, but he did a great job. He arrived early and called to ask if anyone was home. He was most understanding when I explained that …
Scheduling service was easy and pleasant. The associate was most helpful with questions that I came up with. The installation took a little longer than I expected but the installer did a very good job and the resulting service is even …
Service is normally good, BUT being down 5 days at Thanksgiving is the pits…….. You should give every customer affected in the outage a discount. I spent days getting problems solved…..
Have only had a few days but so far, so good. I had intermittent connectivity issues, called support and they were very helpful. We’ll see if it continues but for now, it’s as expected.
Installer never came. Never called. Got cancellation email. Rescheduled. INstaller never came. Never called. Tried to call all 3 Rise numbers. No answer. on hold for 37 minutes before giving up. Terrible, terrible service.
WiFi is unusable from 6-9pm every single night. I’d recommend any other isp. They are just hungry for money and keep taking in new costumers. Even when their existing costumers don’t get the speeds they paid for.
Their customer service is excellent. The only thing that I don’t like is that when something messes up with your Wi-Fi and you need a technician to come out they take forever which is completely understandable when you don’t have enough …
Setting up with Rise Broadband was so quick and easy! The 2 gentleman that took care of the installation were really nice and friendly!! I recommend RB for anyone’s internet needs!
Good morning, I needed to get a refund and cancel for technical issues and Shallon from Retentions Department was very helpful . She was friendly and perfeshenal. She made my experience painless and she didn’t make me feel like I was …
My connection went very well. The tech arrived within the time limit. He was vey friendly and knowledgeable. He answered all of my questions and made sure all internet devices were working before he left. I am very pleased.
Service has been down for about a week. We have had service about 2 months now at a business in East Texas. We tried troubleshooting on the phone. That didn’t work so they said they would send a tech. Earliest was Sunday 8 AM to noon. We …
I signed up for 50mbps service, which should be enough for a home of one. After using the service for a few days, and after performing Internet Speed Tests ranging from as low as 0.78mbps to somewhere around 15mbps, I have decided to …
Dee was very helpful and tried very hard to resolve our situation, but our internet is down and the first available service appointment is 11 days out and we work from home. This seems unacceptable to me. …
Requested service and first appt set with a time of 8:00am to 12:00pm. Received email that tech was in route at 8:30 on day of appt. I then received a call at 10:45 from call center stating tech claims he can’t find my house. Then get told …
Installation went well. It took a couple of hours due to mounting the outside dish on a brick house. The speed is great and I can run multiple streams without and bandwidth issues.
I called Rise because our local internet provider prices have gone sky hi
Check Rise out and yes they can provide my internet at a fairly affordable price …
Paul was great when installing our broadband. So far it is working well. I was worried about speed, moving from the city to a rural area I didn’t have the options I’m accustomed to.
So far, so good. Installer Mark Williams was great. He worked hard and got the system to work in our home. The service is fast — I hope it stays that way.
I cannot express how horrible this company is to deal with. Phone systems are a mess -you get disconnected half the time they transfer you. You will sit on hold for 30-70 minutes for every call. They also transfer you 2-3 times per a call …
The technician came out and did a great job setting up our internet service. He was extremely knowledgeable and courteous. I would highly recommend Rise Broadband.
I moved to a new state and city recently and called a few places for wifi. We are out of town a ways and not many companies provide in our area. I signed up with Earthlink and after 2 days of it not even working (they just mailed …
Rise Broadband had good service in Osino, Nevada. I’ve not had their internet service in 18 months, and I still get billing statements sent to me. I have called several times and asked them to stop sending me billing statements. THERE IS A DISCONNECT IN THE PROCESS!!!
The technician that installed the Wi-Fi services at my ranch in Needville Texas was excellent. He was nothing but professional, and knew exactly what he was doing. He work with me on routing of the wire, so not to mess up my brand new …
Fast and easy install. So far Internet is great in my rural town.
Update: internet drops for few days every couple of weeks. I am in a small town though …
The Rise instal techs were GREAT! Very professional, very polite! we’ve had another provider for internet for several years. It was really my only option for awhile where we live as there was to much “lag” using satellite for my secure VPN …
We’ve had Rise over 2 years because it’s the only internet provider in our area. Horrible customer service because you can never get a person on the phone. The connection goes out at least once a week, and the speed is like having dial up. …
Generally we get good service from Rise. But we recently had to endure a roughly 24-hour outage [Oct 13-14]. The outage came at a time of high need for us. Then today [Oct 16] comes our monthly bill. I believe we should be entitled to a …
I had rise when i was younger growing up in slightly rural Colorado. Wasn’t great. I recently moved back and it was the only option. Was actually blown away by their customer service and the speed and connectivity is much more reliable than …
I don’t understand why I had to be disconnected when I was never connected to begin with. Your tech came to our residence and said we will never get a good signal at our location and that it would be pointless to try and set up the service. …
Our installer was knowledgeable, friendly, and got us up and running with great internet within an hour. We are very happy with the service and product of Rise Broadband Internet.
So far so good! Customer service was wonderful and installation was a breeze. I will have to wait till I am working on projects for the speed of wifi, but it is working very well at this point!
Brand new service. Got to enjoy it for 2 days before it stopped working. Called tech support and there’s an outrage with no anticipated restoration. It is halfway back on. We can watch a 30 minute show in a little over an hour because of …
Installer was here on time and was extremely professional and had several options. The service is fast and all devices working at top speeds! Great value.
Overall easiest and most transparent service I’ve ever felt with. The installation guy was outstanding I couldn’t have asked for better quality service. Dude was polite, on time, thorough, and respectful. My service is what i expect. I will …
Rise had more outages in the last year of service than previous years. But it usually worked fine. However, why am I still getting a monthly statement after we moved and discontinued service? Yes, the amount is zero. But I have enough on my plate than to hear from a former company that I don’t use any more.
New construction home. Been a customer for over 12 years. Install tech didn’t want to work from the beginning! Pulled in front of my house on the road and sent a nobody is home leaving in 15 minutes message. I have a picture of the rise …
After 52 years with one of the major telecom providers I was tired of fighting for more than 7mbps. I am in a rural area and that is all that was available. A neighbor recommended Rise so I decided to try it. The installation was awesome, …
Installation was a lot quicker and simpler than I expected, and the tech was awesome. We tried to use a router that I already had, it didnt work out so well, but the tech was more than willing to try my router first. He smiled the whole …
Up front,I had an great experience. Tech told me of some concerns up front with my location and said he would have to hook up and test first. Test came back with flying colors and I now had internet at 3 to 4 times faster. Uploads at nearly …
Overall experience has been great! Ordered the service online and was installed the next day. Nice reminder calls the day before, the day of and when technician was in route. Technician was amazing, very friendly, knowledgeable and professional!! Installation went smoothly!
The sign up process was total chaos. It took them almost 3 months to finally come and install our internet. They reschedule our installation date multiple times and even had one time where they did not call or showed up for the …
I’ve tried for years to get decent internet with several companies with no results or had to pay a large amount for very little. Rise Broadband came out and we’re so professional the staff was remarkable. They set up everything, where …
Wi-Fi service is terrific but the technical support needs lots of help. Every time I call it takes hours for them to assist if I can even speak to a person. I recently added another account to my current one, it took taking off 3 separate …
They called on the date of install and had an earlier time become available. I agreed. Technician arrived within the allotted time given to me. I could hear him scampering around on the roof. The hardest part of this process was keeping …
I shopped for weeks to find the best. This is the only company willing to provide me high speed internet service without hacking up my house. I opted for their 50 meg deal and their WiFi reaches inside my metal shop which is about 80-100 …
My family recently just moved to the country and it is the first time we have lived rural. Xfinity has always been our go-to in town, but we had to shop around for providers that serviced our new area and we went with Rise based on …
Living in a rural area, i only had 2 options and the previous service provider was horrible. Rise has been excellent service so far. Install technician was very helpful. Speeds are greater than advertised and am very satisfied overall.
The local salesperson was respectful, kind and knowledgable. He worked hard with the installers to get a quick install and was here during install answering all questions and sure there were no hiccups. They did not leave until I had …
Words cannot express my gratitude to this company! I Went through a very hard time this year and they were more than happy to help me in every way possible every phone call and every email that was sent between me and Rise Broadband was …
Splendid service! From the initial customer service call to set up the account to the installer of the dish. Everyone was simply terrific! Also, we are running everything without any lag. So glad we decided to go with Rise Broadband. Great service and connectivity is super good.
Technician arrived on schedule and well equipped. He presented several options as to where to located the satellite dish to make sure we were satisfied with the location. Inside the house, he made quick work of installing the routers and making sure they worked. Truly painless process.
Just signed up with Rise last week and our Sales rep/installer Joe Johnson was awesome!! Not only did he go out of his way to come get our service started and installed asap (he was at our house within an hour of me calling him about …
Both Kayla and Eric did a great job of getting me connected. Kayla came out and spent the needed time to find the best tower and location for the dish. Since I had to put the pole in our front yard rather than install on our steep roof, …
Customer service was polite and helpful so far. The tech was awesome Kayla very respectful kind explained everything in detail made sure I understood deco devices and how to use them I will definitely recommend her. Internet has went …
The 1st contact was by phone and the woman I spoke with was very well skilled in communication and knowledgeable of products available. She had me set-up for an installation the following day. She also provided me with a couple of very …
The install technician, Mario, was terrific! He was very knowledgeable, courteous, and thorough. Everything about setting up this new service was very easy, but the only reason I am not giving 5 stars is setting up auto-payment wasn’t …
The technician that did my install was AMAZING! They text me the day before to remind me of my appointment which i loved, and then let me when he was on his way to me. When he arrived. He was super friendly, knowledgeable, professional, …
Our experience has been nothing but great! Our initial call to inquire about service was excellent. Our representative took her time to explain our plan and the charges we would see on our bill. As well as our tech that did our installation …
Brian, our installer was very professional and did a great job! We were concerned about wiring showing on the outside of the house and he walked through the main floor and basement twice with me to make sure everything would look good and …
Knowledgeable technician that was thoughtful in the installation of the outside dish and running the necessary cable into our home.
We have had a very good experience with Rise Broadband so far. We live in a rural area where good internet service is hard to find at a reasonable price. We’ve only had it a short time, but we’re getting good, stable service that is meeting …
So far it is great. I am getting the throughput I ordered most of the time with it only slowing some at night when you would expect some congestion for point to point service. The installer was great and had everything up and working in …
Friendly and knowledgeable, installation was free and quick and has worked flawlessly since install unlike their competitor Xfinity who’s service went out every 15 minutes
Rodger was very knowledgeable and made sure to discuss the installation options so that we would be happy. He was very helpful. The service so far (1 day in) has been 10X better and faster than Century Link.
The fastest internet in Park County that I’ve ever had. Very affordable and easy installation made this an great choice.
We signed up for new service with Rise Broadband. Our technician was on time, professional and courteous. He did a very nice job installing our system and we do not have any complaints thus far. Keep up the good work Rise!
Installer did a phenomenal job! My home is at the very edge of the range the tower provides and my installer took the extra time to diligently search for the very best signal he could get me. He wasn’t sure at first if he could get better …
Customer service rep Tonya provided excellent customer service – she explained the process clearly and concisely and got my install set up quickly. Install Rep Justin was outstanding! He was very knowledgeable and answered all my questions with a smile and set up my internet without a hitch! Great Job Rise!
Great service! We recently switched over from Centurylink, and it’s been great service thus far. With Centurylink we were paying out the wazoo for slow, unreliable service, max was 25 mbps out here in the Boulder open space area north of …
Carlos was the best install tech for any product I have ever subscribed to in the last 15 years. He used to be a Directv installer, and I had both DTV and Cox cable for over 20 years. This man (Carlos) went above and beyond for our new …
Rise broadband has been a fantastic broadband service for me especially living in a rural area. I’ve tried the other services available to me and Rise has been the best by far. I recently moved to even a more remote location where the only …
Outrageous pricing. Poor technical support and customer relations. Unwilling to help resolve problems. Preparing to put them in my rear view mirror.
So far everything in the process of setting up service has been good. Customer service took my order in a timely and efficient manner. The installation technician was great. Showed up and helped me get the best service possible in my …
Installed a little less than 2 weeks ago. The tech was awesome went over everything. Live in the country very limited on services we can get. Had Hughes Net before and within a few days would be out of data, would run slow and couldn’t stream. Love Rise Broadband streaming is fast, haven’t had slow service at all. It’s great.
From my first call to Rise to the installation was absolutely painless and extra appreciation to Mark my install tech.
I live in a rural area and never thought I would get true high speed internet! I …
Our install technician was very knowledgeable, patient, and persistent with making sure we had great service. So far we are happy with the speeds on Rise Internet
Did not get my service put up today they wanted to reschedule for 13 September and I cannot do that because I work that day 7 to 7 So I canceled the subscription
Great service. Very responsive to service needs and questions. This was my second time to have Seth as the technician. He is definitely a first rate asset for Rise Broadband. Thanks Rise!
So far so good! We have a really great internet connection and speed with no issues. The price is much more affordable than I thought it would be. They offered a free installation for the month I signed up. The first bill charged me for the installation. I called and they quickly removed the fee for us.
Absolutely amazing. We live in the country and we had inquired with several companies with no luck. I called Rise Broadband and said they could help. By 6pm that night we were up and running with speeds almost 20 times faster than any other company offered. We are thrilled, no more buffering!
The installer was great. Very pleased with him. The Internet service is so far way WAY better then what I had. However, I am set up for the highest package of 50mbps yet whenever I do a speed test I am no where near that number. I am trying to wait and see if it improves but hasn’t yet. Other then that I am happy with it.
My service was installed a little over 2 weeks ago. I’ve been very happy with the service and so far the speeds have been better or at what I signed up for. This opens up my rural home to new smart home tech. The installers were very professional and quick at getting me hooked up. I’ll be recommending this service to my neighbors!
Great Experience! Service Installation Technician was in and out in no time and we are enjoying our service!
i had a tech that came out to my rural Iowa location that was outstanding. In this day and age I expect to have about half of any technicians for any kind of business to be poorly-trained. When I run into a business or service that has a …
I was pleased with my installation experience with Rise Broadband. They arrived when scheduled and the technician was very respectful. He met to our request on placement of the receiver/antennae. The installation was neat an he assisted us with our connection. Great Job!
This has to be the WORST internet service in the history of all ISPs. Service goes out multiple times a week. Supposedly they upgraded the tower this week and fixed issues that resolved my connectivity issues. …
I live out in the mountains and for 10 years I’ve tried many different options for internet with horrible luck. They came out Thursday and installed it. Absolutely amazing! Guy did a awesome job installing and internet is unbelievable! Streaming, downloading, gaming flawlessly! Highly recommend! Thank you!!
Technician was very pleasant, installation was quick and professional. I completely understood how to use the system before he left.
The gentleman that came out and set up my internet was very respectful and polite. He had no issue explaining everything to me being that it was my first time ever signing up with an internet provider. I live in a rural area, the internet speed is unmatched. Great experience thus far!
I’m still waiting on someone to return my call, I called last week and as of now.
The 29th of July. …
Cancel service ur to ridiculously high you started out at $47 a month and then you went up to 97 and now you’re at 288 come on now and I’ve been paying this right except for the last 2 months I’m not paying anymore just cancel my service come get your stuff
Our service was exceptional. Jasper was very friendly, knowledgeable and worked skillfully explaining along the way
I run a business online, but they can’t get a serviceman to fix our internet for a month! (This was their answer to my situation after putting me on hold for almost an hour on the phone.) Terrible customer service and antiquated equipment.
I was really impressed with the professionalism and excellent knowledge of the technician that came to my home to install my broadband system from Rise Broadband. He not only did the install great but also assisted in removing old equipment …
I have been very pleased with the customer service and follow-through from the Rise Broadband team throughout the process. …
From the first time we met our installer, Israel, until today, we have had nothing but professional, polite, respectful, and helpful experiences with him. I gave 4 stars because we haven’t had the service long enough to rate it’s …
The technician showed up on time. Worked efficiently and answered all of my questions. The telephone sales person took her time and explained everything completely.
I needed a speed increase and Rise Broadband wireless was advertising just what I needed at a reasonable price. I called and talked with the local tech who came out immediately. He checked the speed we could get and it was better than …
My experience from the beginning to the end was GREAT! My first contact with Katrina O to the installation. I don’t remember his name, but he was a 5 star installer! I am enjoying my Rise Broadband, it allows me to work from home and not worry about my speed and connection!
The Rise installer was extremely nice and courteous. He was very conscientious about the installation and how it looked on the exterior of my home. He patiently explained how the whole system worked together. He provided excellent customer …
We had to put our antenna on a 45’ tower that I had erected a few days before. The first tech that came out was looking at putting the antenna on top of the house to try to save me from trenching 200’ to the tower, but we could not get a …
Our technician/installer (Nick) was early to the appointment. He was efficient and got us installed quickly, all while working around approaching thunder storms. So far, the connection speed is excellent – no trouble with streaming to our …
Service in my area for the last few months has been horrible. There have been several days that there has been no service but I am still charged for this service. I do not recommend!
Kory Argyle installed for me it was a very pleasant experience he was fast and efficient and helped get everything set up. Free installation and cheap good internet 👏 👌 great experience all around messaged Kory to ask about it and he was there installing the next day …
My Rise equipment was installed yesterday. My husband and I had a great installation experience with Roger. Our network is really fast and hopefully very reliable for a long time to come. I had never heard of Rise before. I’m glad someone recommended them for internet service.
I had difficulty getting service initially due to an overloaded tower. When I emailed them about it they sent a tech out the next day to see if there was anything else they could do to get us some internet service. The tech explained that …
Slow & unreliable. Just when I thought it couldn’t get worse, my service was disconnected at 2am on Friday, May 20, 2022 while I was working. I paid my bill in full May 09, 2022. When I looked at my account it reflects the payment with no remaining balance afterward. Not worth the minimum 1 star required to submit a review.
Compared to other internet servers Rise was the best for my needs.
The Customer Service Agent was very good, however the total price per month quoted was not the price on my invoice. Installation was fast and well done.
I replaced ViaSat with Rise and the speed literally quadrupled. The installer was sincerely interested in informing me and doing a good job on the install. In addition, Rise is substantially cheaper than Via Sat. So, lol, what’s not to like about Rise ???
Very professional and knowledgeable! Derrick did a great job and so did his partner. Thrilled with the service out here in rural Cooke County!
The installer arrived right on schedule. Everything went smoothly and after the router was configured, he turned it over to me for ownership. Speeds are 3-5 times the speed of our hotspots with a MUCH more generous data cap. Hoping speeds stay like this, really enjoying movies and a Peloton bike with no buffering.
We dealt with Nick in Albia IA area (our tech who came out) and he was so helpful and very accommodating! There should be more service people with his attitude!!
This review is regarding the customer service aspect of our installation only. Service. Will be reviewed later. …
The man who came to install my service was friendly, listened well, and understood how we needed the service set up where I live back among the rocky ridges. He was prompt, did great work, and explained everything patiently. I love the speed and reliable service already. So far ahead of Hughes Net, my previous provider.
The installation was done very quickly. The technician was very careful and cleaned up after himself, then took the time to make sure all of the electronics worked like they were supposed to. I have been with Rise Broadban for years and have not had an issue . Good company to work with
Our technician was a-mazing!! He was kind and respectful and ensured we had everything we needed in our new home environment. Very professional and proficient with an excellent customer service attitude!! Friendly and helpful with local information that just made our day!! Lance, you went well above and beyond our expectations!!!
Roger did an incredible job on installation. I was the first person on one of their new towers, so it took a couple trips. The result was a speed 5 times the competition at the same price. Love Rise
Very pleased with the service during the installation process, and with the finished product. Our installer Eric went the extra mile, working on our roof during high winds and cold rain — but he took his time and did the job right. Our new internet is up and running, and all is right with the world again.
Was happy with the service the time we had it. Couldn’t get service here from anyone else. Only reason we’re having it turned off us because my grandson is almost finished with his classes and no longer needs it. And I can’t afford to keep it since I’m on a fixed income. But all in all I enjoyed the service.
Installers were scheduled from 12:30 – 4:30. They showed up at 1:00. 3 guys who were all professional and courteous. Got the job done quickly and plenty of explanation. Installer was a supervisor out of Des Moines and top notch. Thanks!
very fast. I’m learning all the great things I can do with Rise versis phone hotspot.
Every time I click on your email showing my upcoming bill it locks up outlook and I have to shut it down and reopen it. I have to be very careful not to click on it again. Please fix this problem it’s annoying
Patrick was mannerly, courteous and efficient. Very happy with t-he installation! Thanks Jim Lewis
They were all amazingly helpful from my initial call inquiring about service to the guys that installed it! I work from home so I needed service before I could move in and he got someone out there the next morning! I moved to a rural, …
My installer had to re-schedule a second appointment after coming onsite, analyzing our situation, he determined that I needed to set a 10 foot metal post (which he provided) in a one foot deep hole filled with concrete. …
So far so good!!! The techs that came out and installed our telescopic pole were very professional and helpful! We’ve only had service for 3 days now. But so far it has worked great! We stream everything and I work from home. We also 1st person multiplayer shooter games. This plan seems to work perfectly for that. no lagging at all.
Really BAD service! I just connected my service this morning for the first time and already got a notice my bill is late. Secondly I’m paying for 100mg down. Upon the install the tech said you have 80. Mind you I’m direct line of site to …
We switched to Rise a few days ago from another internet provider. Their technician was great! My husband was able to get Ethernet run to the correct location in our crawl space that worked best with the location of the dish on our roof …
Rise broadband has the absolute WORST customer service I have experienced. I was on the phone for over an hour for just to have them answer one or two simple questions. During my call i accidentally got disconnected and I had to just …
The installer Tyler was here early got me up and running in less than an hour got me set up on auto pay got my username and password set and was very professional glad he was my installer
Good instalation Jason is a great tecnic Now let’s hope you don’t have signal problems.
Just started but, installation worked out well and as a rural customer our speed improved 5-fold.
The worst call center I’ve ever experienced. Transfer after transfer everyone verifying the same exact information just to transfer me to someone else and get nothing resolved I guess they don’t want my money.
If I could rate this company any lower I could. Rating this company one star is an insult to the one star review function. This internet company cannot function properly. Quite literally unusable network quality. Frequent outages are a …
From beginning to end ,no problems. Even my appointment was moved forward. Thanx Rise for the great experience.
The tech arrived on time. The install didn’t take very long. So far the service is pretty good. Much better than what i was getting before, but not completely what was advertised or what i was sold on. I know its “up to” 50mbps…but the …
The service has been GREAT since we installed and became apart of the Rise Broadband Family! The technicians that came out were very friendly and when I had trouble with the deco, the phone technician was so patient and kind and helped us …
We pay for the highest tier, however our speeds are never good and we have constant buffering. Tech support tries to blame the poor speeds on our router instead of owning up to the fact that the tower is over sold. They have frequent …
Have been very pleased so far with rise broadband services. The sales rep was very informative on the services offered and fitting plan to our needs. Tech that installed equipment was knowledgeable and friendly and helped set up and connect …
Justin came out to transfer service to our new house and was very efficient, professional and friendly. It was a great experience.
One star! The technician walked in my door at 9am and said he couldn’t install my internet after waiting for a week for them to come out. Didn’t even get on my roof and try. Because of trees. Do better. I don’t like my time being wasted. Don’t say y’all can install when the technician can refuse.
The tech was on time for the installation of new service. He was very informative about what he was doing and didn’t take him long to get my service installed and going. I live in the middle of nowhere and they were able to provide service where many other internet providers don’t. Would definitely recommend Risebroadband.
My service was rescheduled for a date 1 week earlier than the originally scheduled date. Then the technician called to ask if he could come earlier that day. I was thrilled to get my service earlier than expected! The technician was polite, clearly communicated what needed to be done, and got the job done efficiently.
After a 1.5 year nightmare experience with Hughesnet satellite internet, we received a Rise Broadband coupon in the mail for free installation in our area. After getting the details of their plan and making sure it was what we needed, we …
The installation specialist went out of his way to ensure I was satisfied with the installation. He re-routed existing lines that were an eye-sore & ensured I had full understanding the system before he left. I was very happy with the …
Excellent experience overall and now my internet is Superfast!! Very happy customer and will recommend Rise Broadband to all my freinds!! The Tp-Link Deco M4 is an excellent router and I have increased my wifi range by an enormous …
Since the beginning of April, Rise Broadband has inconsistent service whereby it was either down/inconsistent. This seems to have paralleled with a system update and a problem with an upstream circuit of some sort. I will be asking for a …
So far so good! I used Rise for service many years ago and was reluctant to come back. My experience so far has been great. I have been very impressed with everything—the speed (100MBs) and latency are great—the initial sales outreach, to …
The installer was absolutely great! After looking things over I pretty much thought that we weren’t going to be able to get the service but he climbed on the roof and was able to see the tower. I went up and sure enough, clear line of sight …
Living in a rural area is amazing but trying to find quality internet has been a nightmare. Our service tech came out and because of all the trees there wasn’t service available but he promised me he was going to get is internet. We were …
I ordered Rise Broadband for my internet service over their competitor because the pricing for what I needed was more reasonable. When the tech came out to install my internet, initially he told me that he didn’t feel he would be able to, …
Our installer was very courteous and knowledgeable. Very timely and worked quickly. So far service is great.
LOVED our experience… our tech did a great job, he was super nice and friendly!! We really appreciate it !
The installation tech was knowledgeable and friendly. Our son had the service and when I complained about our previous service, he recommended I try Rise. I’m happy I did.
We’ve only had Rise Broadband for a few days, but the scheduling and installation was easy and the technician was very accommodating and patient as we determined where to run the wires and mount the unit. The only drawback is their website. It is lacking, but the customer service and internet quality have been great so far.
I wish I could remember the name of my installer, but he was THE BEST! So friendly when helpful. The young lady I spoke with in customer service, too. The wait wasn’t long and all my questions were answered. The service is working great so …
Dear Rise Broadband,
Your customer service is DEPLORABLE! I’m tired of sitting on hold for ridiculous …
Rise Broadband is absolutely the best internet service, I have had thus far. Thank you for fast internet, and outstanding customer service 🤗 …
We’ve been waiting since Jun 16th they’ve apparently came out twice to do the installation but no one has showed up. It’s now June 23rd and I’m so frustrated with this company. Yesterday they were supposed to come by and do the installation …
I had the best technician come out his name was Mark he did a fantastic job he fixed the problem that I have had over a long period of time thank you rise broadband for hiring a great technician
You won’t get the speeds promised. The service will go down randomly and somewhat frequently. But it’s better than nothing.
This was a painless process. The tech was very, very, good and was in and out in no time. He explained everything to us. We look forward to our future with Rise.
I have tried to disconnect my service for two weeks now! I want your dish off my RV! Rise made an appointment didn’t inform me about it; I was luck (NOT) I called the day they scheduled without telling me. I stayed home all day, and they …
Almost too easy. Set the appointment…they confirmed days in advance…excellent communication regarding arrival…Patrick was outstanding in setting up. 5 stars. -John
Update from 6 hears Ago. Service has greatly improved wth improved infrastructure and the addition of competent CS.
Use this company as a last resort. They keep raising prices, but don’t …
Technician was very quick and personable. Came in timely manner. Not over priced.
Patrick was our technician. He promptly and successful installed our service. He was punctual, friendly and attentive to our questions. We give him an A+ and are happy to recommend him and Rise Broadband for your internet needs.
Beyond mad I’ve been with this company for a couple year’s never missed a payment and now I have been billed twice in one month and I was told I have $117 dollars on my account and no one can seem to tell me why I was double billed or where …
The complication of using this company if you need other people besides the primary account holder to have access and be able to solve any kind of technical issues that arise with the coverage is literally impossible. If you’re looking for …
The installation was completed just one day after I placed the order. The installer called ahead and arrived on schedule. We reviewed several options for the location of the receiver dish and modem and the installer offered his suggestion …
The only people at this company that answer the phone is the sales team. If you have any kind of technical problems they are quick to transfer you but you are on hold with customer care or the tech team for 30+ minutes. This is the worst …
The installers were on time and very efficient and friendly. They answered my questions and were in and out if my apartment in about an hour. I am very satisfied with my choice to use Rise Broadband.
Our guide lines to our tower were loose and I called to have them come tighten them. They couldn’t do it until the next week. That Sunday we had a rain storm and our tower broke at the base and ripped our roof caps. They came to install …
Awesome! The installer/technician was outstanding! Customer Service is great! No hassle, no installation issues – very professional. The tech had me up and running within an hour. My service is as advertised and as explained by customer …
So far so great! The installer was just fantastic. He did a superb job of the install and was very courteous. And the service itself is great so far. Much more reliable and faster than the mobile data service we had with A_T. …
Living on the outskirts of a small town in North Texas, I had no choice but to pay a high price for glacially slow speeds with the only internet service provider in the area. When I heard Rise Broadband had constructed a tower nearby, I …
Very disappointed that you raised your prices by $4.35 per month! We were without service on 3 separate occasions this past month. One instance was for more than 1-1/2 days. We were offered no credit for the time we did not have …
The technician was very timely and worked to get us set up properly before he left.
We are so pleased with the service we received yesterday from Rise Broadband. From start to finish our technician Randy was so thorough and respectful. He notified us throughout his visit of the progress of the installation and what he was …
Fast, friendly, great prices, and great service. After fighting with silver star for a year. And waiting 3 weeks for Comcast just to be told we’d hardly have service. Direct communications came next day and had it set up within an hour! We have enough speeds to stream movies on 2 TV. Play games. And connect our phones. Highly recommend
We pay for Rise’s “top of the line” service and most days we’re lucky if we can get one device to perform properly. Makes working from home very difficult and summer is the worst. If there were other more reliable options in our rural community, we’d have cancelled our Rise service long ago.
Rise broadband texted me the day before and day of my installation appointment and also sent a text when the installer was on his way, this was followed up by the installer calling me in person with an ETA. The installer was professional & …
Just had my service switched from 1 resident to another. They technician did a fantastic job. Not to mention the internet service itself is wonderful! I’ve had them for a little over a year now and love them!
They showed up when they said, called ahead to remind. In less than 45 min they had system up and running. Speeds were as they promised (25mbs) compared to our old of less than 10. …
The installer was on time and very pleasant and professional. He asked a few questions to make sure he installed the dish in the place we wanted. He got right to work and was finished in no time at all. We were having HVAC installed at the …
Excellent customer service at my residential site. The dish was mounted on the roof at the most effective spot and then the router was connected inside the house. It was very easy to reset the password and reconnect all my devices that …
I got this service because we live in the country, I had AT&T before this. The first appointment setup was for a sat. Installer never came. I called rise again, and apparently he called and he did come but I didn’t know and nothing was …
Very reasonable price, I had been paying 4 times the amount and was unhappy with my previous service provider. Rise came out the same day, set me up and got me up and running in no time!
People are very kind … Installer was fantastic … Customer service is responsive … BUT THE INTERNET SERVICE IS TOTALLY UNRELIABLE. Daily outages, sporadic service at best. They can’t seem to pinpoint the issue. I work from home. Daily …
If you don’t call and tell them you have auto pay set up and want it pushed back, you can expect a late charge, on top of multiple phone calls and emails telling you your services are about to be cancelled (even if you have it all set up …
The customer service reps were polite and knowledgeable. They were able to get me a same day tech appointment. The tech arrived on time and we’re polite and professional. Explained what they were doing and the ins and outs of the app specific to the system. We are completely happy with our Rise Broadband!!
Service was always slow, and connection speeds low. Finally found a service with a tower a half mile from my house with unlimited downloads, and 8 times the speed that you offered me, for the same cost. Your overage charges for the two …
The ordering process was super easy with assistance from the customer service along with the explanations of everything. Day of install was knowledgeable and smooth. The technician was phenomenal at going over the placing of equipment and …
broad band was very good to me we had dsl with phone company the service was uninterupted at all times . Would recomend broad band to anyone in remote areas .
Installer was very communicative regarding schedule, was very professional during install, and very knowledgeable. So far the actual service is very satisfactory.
It got better over time however the service call to the business is horrible. the music sucks and they won’t allow me to change my service address unless I cancel it. Post office changed my address I did not move and I have to go through that every time. I wish I had other options .
You were off the air for three days (10%) of the last billing period and you made no adjustment for no service. Is that not against the law? And, instead of 50 MBPS I’m not even getting 30.
Gave me a different price once they installed the satellite, was trying to get 100mb and unfortunately only 21mb available in my area. Deceptive marketing
Installation tech was very polite and efficient. Did a good job and internet is working fine.
Tyler was very informative and pleasant. So far we are very happy with our decision to go with Rise broadband.
The Technician was on time and gave me a good Presentation of the installation. The job was well Done !
Thank You Ray
Set up our Rise connection quickly. Works great. The installer was very courteous and professional. Very pleased.
The installer was very friendly and thorough. He quickly installed the equipment and took his time explaining to me how to use it.
Ambassador level of service from the tech. He showed excellent skills along with customer accommodation and courtesy. Very much appreciated him.
I love the staff from Rise Broadband! They are very transparent and informative. Every experience I have had, I have been satisfied with the service I was provided.
I have ACP and Rise keeps saying it is expired when it’s not, and have to reapply every month. It is getting very annoying. *Rise contacted me and made everything right. Good customer service.
The first technician that came out was extremely lazy did not do his job told me I could not have internet because a rooftop and a tree blocked the line of sight Tower which I knew was false because I’ve lived in the same place before …
If I could just rate the technician that came out to assist (James) I would give him a 10 out of 5 stars. He was helpfull, informative and did his best to get our sercice back. But as far as the company, they get a 1. Called because we lost …
It took 2 weeks to have Rise Broadband turn on my services at my house. They installed and set it up but wasn’t turned on till I began calling and making a fuss.
Only rating installation–very professional and on time and courteous. Only have had service one week but so far, really good.
YaY! We are finally able to have high-speed internet in our rural area! We live in zone with no cable, no DSL, no hope of decent broadband, until Rise came to the rescue!
Day of install there is on outage still no Wi-Fi for 24hrs from install.. Expects me to that first bill still, I may give my bank an outage and tell them the same thing, techs are working on it..
This company is a SCAM! They give you good internet for the first week. then they cut you off and blame the towers, that way they can keep collecting money while lying to the customer who they hate. The workers there are rude and talk over …
On July 18th, 2022 service with Rise broadband HORRIBLE. The latency is every 2 to 3 minutes. Have called at least 25 times, received 3 ticket numbers, numerous fake problems, tower down, waiting on parts, fiber cut (I don’t have fiber) …
Had I not got an amazing tech who didn’t give up fighting to get me on the correct tower, and an amazing customer service representative who listened to my frustration and adjusted my account, I would have been forced to give a 1. A month and a half into service, because of the two people, I am finally getting better service.
Installation tech Spencer was wonderful. He was very knowledgeable and helpful. He made sure everything was running smoothly and even helped set up the app. Customer service was also very helpful and friendly.
ZERO STARS!!! My internet service only worked for the first 45 days. I will be canceling service today. By far my worst experience ever. I would recommend any other internet provider over Rise Broadband.
My technician was very informative and helpful during my installation. My wi-fi service has improved over my last provider and at a lower cost.
The worst customer service there is. When it’s working it’s great but when there’s an issue they’re lost. There was a storm blow through that affected their tower and now they say I need new equipment even though my equipment wasn’t …
We are very satisfied with the service we received. When we signed up customer service was most helpful and understanding. The installer was quick, on time and very friendly and helpful. The reception is great for what we want. What more can I say? Great experience. I recommend this company highly for customer service.
Our salesman, Joe, not only set up our account but actually did a same-day install himself, which was no easy task in the summer in Texas. He came highly recommended by a neighbor and now we know why – excellent customer service, great price with no contract, and fast internet!
Living in a rural area of the the state not far from a big city, decided to go with Rise as a service provider on a few different occasions as no other providers were available. Frankly, I feel it was a waste of time and money but since me …
Rise Broadband has the poorest service with the slowest internet speed. However, the price goes up, up, up and services does not get any better. They bill you more and more and you get less and less. There has to be a better alternative to RISE Broadband.
Very professional, courteous and knowledgeable. Very positive interaction. There was an issue with registering my router and the online technician and installer worked together very well to solve it.
I was having serious issues with NextLink (constant service drops, regular network outages, etc.) that were impacting my work, so I called Rise just to see if they offered service in my area. They were able to install the next day, the …
My internet has been intermittent for almost 3 months and they have yet to resolve the issue. They even tried to go up on my monthly rate !!! I spent another 2 hours today on the phone trying to find out the issue, only to find out my …
Technician was very timely. It took him no time to make installation. He explained what I needed to know. Service was fantastic. I am very pleased with Rise.
Beware of their billing. Every once in a while, the rates suddenly and mysteriously go up. Has happened around 3x since I’ve had their service. This is a deceptive company. Service itself is generally reliable except in poor weather. Really slow compared to “normal” speeds today and definitely not the promised speed.
Amazing option for anyone in Rural areas who have been getting ripped off by ViaSat for Overpriced Internet of $100 per month that cannot even Stream Video like Netflix! Rise Technician was great, and I am very happy with my new internet speeds and value in the rural high country of Colorado!
I’m so disappointed with this service. When I initially signed up, they representative told me that they had 100m in my area, so I signed up for that service. When the tech came out, he let me know that I’d be lucky to get over 50m. I …
We had a great experience with Rise for our installation. They were communicative, punctual and friendly. So far we have had great internet service, too!
Easily one of the most horrible providers I’ve ever had, way worse than Comcast/Xfinity. For about 3 years now this company has lied to me about repairing the issues to the point where the GM has completely comped my service. Apparently …
The tech that did the installation was very pleasant and did a great job getting everything setup. The whole home wifi is lower in cost and gives you excellent service compared to mediacom and imon. I would definitely recommend this company to anyone looking for internet service.
My experience signing up and then getting connected with Rise Broadband was very professional. The sales person that signed me up for the internet service was extremely professional and polite. The techician, Brocton, was a very nice young …
Installer was professional and thorough. We left Hughes net to switch to Rise Broadband and it was the best decision we’ve made all year. Rise is so far ahead of Hughes net it’s almost unbelievable. We love finally having fast and reliable internet!
We had Always on as our internet company for many years. Having to move Always on suggested Rise broadband. I do miss working with Always on, however Rise broadband has been absolutely amazing! I look forward to working with Rise broadband for many years to come!
Our technician, Tom, was professional and friendly. He explored other options when potential problems came up, and he gave us very detailed instructions for managing the service. Internet is fast and reliable so far! Would highly recommend.
The customer service department with Rise goes above and beyond! Communication in the beginning of setting up my services was a bit of a struggle however I got ahold of the customer service department and they made everything right. My …
Had the internet set up. From the start it did not work at all. Was told during installation that the tower was across the street and we would have excellent service. When i called customer service, I was told “yes we have had a lot of …
Honestly, the worst ISP I have ever had the misfortune of doing business with. Multiple outages claiming outside factors (earthquake, fiber cut, name the non-Rise reason). Got a “credit” (pro-rated monthly charge) for one of those. …
The technician showed up as scheduled and was very prompt and had our system up and running in a very short period of time. Upload and down load times are great and certainly are better than Hughesnet which is terrible and we were locked …
Moved into a house and was in a rush to get internet for school purposes and streaming of course. Unfortunately I didn’t start with Rise Broadband but with Hughes net. Spent a year with Hughes and finally made the switch to Rise. Let me …
My Installer Daniel S was amazing. He did everything fast and was polite and pleasant to deal with. The service so far has been great! I’m going to tell a few of my neighbors also.
Our technician Tobin was very thoughtful and accommodating around placement of the antenna, routing of the wires, and other considerations. Very professional and helpful. Speed is orders of magnitude better than prior ISP, delivering …
Rise was very easy to work with. So far I’m very pleased with the service and the price. The installer was very personable and knowledgeable. He came up with an alternative way to set up that saved a lot of time and should prevent possible …
The overall experience was great. I had so much going on that day, that I do not remember the technician’s name, but he did a great job. He arrived early and called to ask if anyone was home. He was most understanding when I explained that …
Scheduling service was easy and pleasant. The associate was most helpful with questions that I came up with. The installation took a little longer than I expected but the installer did a very good job and the resulting service is even …
Installation was quick. Set-up was easy. I was using internet service within 2 hours from start to finish.
Service is normally good, BUT being down 5 days at Thanksgiving is the pits…….. You should give every customer affected in the outage a discount. I spent days getting problems solved…..
Have only had a few days but so far, so good. I had intermittent connectivity issues, called support and they were very helpful. We’ll see if it continues but for now, it’s as expected.
Installer never came. Never called. Got cancellation email. Rescheduled. INstaller never came. Never called. Tried to call all 3 Rise numbers. No answer. on hold for 37 minutes before giving up. Terrible, terrible service.
Jesse did an excellent job installing our internet equipment and instructing us in what to do and what to expect. Very happy with the service
WiFi is unusable from 6-9pm every single night. I’d recommend any other isp. They are just hungry for money and keep taking in new costumers. Even when their existing costumers don’t get the speeds they paid for.
Their customer service is excellent. The only thing that I don’t like is that when something messes up with your Wi-Fi and you need a technician to come out they take forever which is completely understandable when you don’t have enough …
Setting up with Rise Broadband was so quick and easy! The 2 gentleman that took care of the installation were really nice and friendly!! I recommend RB for anyone’s internet needs!
Good morning, I needed to get a refund and cancel for technical issues and Shallon from Retentions Department was very helpful . She was friendly and perfeshenal. She made my experience painless and she didn’t make me feel like I was …
My connection went very well. The tech arrived within the time limit. He was vey friendly and knowledgeable. He answered all of my questions and made sure all internet devices were working before he left. I am very pleased.
Exceptional customer service!! Tech gave me several options for our install. Everything works great! Great prices with great speeds!!
Service has been down for about a week. We have had service about 2 months now at a business in East Texas. We tried troubleshooting on the phone. That didn’t work so they said they would send a tech. Earliest was Sunday 8 AM to noon. We …
I signed up for 50mbps service, which should be enough for a home of one. After using the service for a few days, and after performing Internet Speed Tests ranging from as low as 0.78mbps to somewhere around 15mbps, I have decided to …
Dee was very helpful and tried very hard to resolve our situation, but our internet is down and the first available service appointment is 11 days out and we work from home. This seems unacceptable to me. …
Requested service and first appt set with a time of 8:00am to 12:00pm. Received email that tech was in route at 8:30 on day of appt. I then received a call at 10:45 from call center stating tech claims he can’t find my house. Then get told …
Installation went well. It took a couple of hours due to mounting the outside dish on a brick house. The speed is great and I can run multiple streams without and bandwidth issues.
I called Rise because our local internet provider prices have gone sky hi
Check Rise out and yes they can provide my internet at a fairly affordable price …
Paul was great when installing our broadband. So far it is working well. I was worried about speed, moving from the city to a rural area I didn’t have the options I’m accustomed to.
So far, so good. Installer Mark Williams was great. He worked hard and got the system to work in our home. The service is fast — I hope it stays that way.
I cannot express how horrible this company is to deal with. Phone systems are a mess -you get disconnected half the time they transfer you. You will sit on hold for 30-70 minutes for every call. They also transfer you 2-3 times per a call …
The technician came out and did a great job setting up our internet service. He was extremely knowledgeable and courteous. I would highly recommend Rise Broadband.
I moved to a new state and city recently and called a few places for wifi. We are out of town a ways and not many companies provide in our area. I signed up with Earthlink and after 2 days of it not even working (they just mailed …
Jim was awesome. Patient and polite. Took the time to explain everything. Set up my TV after his install. Really good experience. 5 stars
Rise Broadband had good service in Osino, Nevada. I’ve not had their internet service in 18 months, and I still get billing statements sent to me. I have called several times and asked them to stop sending me billing statements. THERE IS A DISCONNECT IN THE PROCESS!!!
The technician that installed the Wi-Fi services at my ranch in Needville Texas was excellent. He was nothing but professional, and knew exactly what he was doing. He work with me on routing of the wire, so not to mess up my brand new …
Fast and easy install. So far Internet is great in my rural town.
Update: internet drops for few days every couple of weeks. I am in a small town though …
The Rise instal techs were GREAT! Very professional, very polite! we’ve had another provider for internet for several years. It was really my only option for awhile where we live as there was to much “lag” using satellite for my secure VPN …
We’ve had Rise over 2 years because it’s the only internet provider in our area. Horrible customer service because you can never get a person on the phone. The connection goes out at least once a week, and the speed is like having dial up. …
Generally we get good service from Rise. But we recently had to endure a roughly 24-hour outage [Oct 13-14]. The outage came at a time of high need for us. Then today [Oct 16] comes our monthly bill. I believe we should be entitled to a …
I had rise when i was younger growing up in slightly rural Colorado. Wasn’t great. I recently moved back and it was the only option. Was actually blown away by their customer service and the speed and connectivity is much more reliable than …
I don’t understand why I had to be disconnected when I was never connected to begin with. Your tech came to our residence and said we will never get a good signal at our location and that it would be pointless to try and set up the service. …
Our installer was knowledgeable, friendly, and got us up and running with great internet within an hour. We are very happy with the service and product of Rise Broadband Internet.
So far so good! Customer service was wonderful and installation was a breeze. I will have to wait till I am working on projects for the speed of wifi, but it is working very well at this point!
Brand new service. Got to enjoy it for 2 days before it stopped working. Called tech support and there’s an outrage with no anticipated restoration. It is halfway back on. We can watch a 30 minute show in a little over an hour because of …
Installer was here on time and was extremely professional and had several options. The service is fast and all devices working at top speeds! Great value.
Overall easiest and most transparent service I’ve ever felt with. The installation guy was outstanding I couldn’t have asked for better quality service. Dude was polite, on time, thorough, and respectful. My service is what i expect. I will …
Rise had more outages in the last year of service than previous years. But it usually worked fine. However, why am I still getting a monthly statement after we moved and discontinued service? Yes, the amount is zero. But I have enough on my plate than to hear from a former company that I don’t use any more.
New construction home. Been a customer for over 12 years. Install tech didn’t want to work from the beginning! Pulled in front of my house on the road and sent a nobody is home leaving in 15 minutes message. I have a picture of the rise …
After 52 years with one of the major telecom providers I was tired of fighting for more than 7mbps. I am in a rural area and that is all that was available. A neighbor recommended Rise so I decided to try it. The installation was awesome, …
Installation was a lot quicker and simpler than I expected, and the tech was awesome. We tried to use a router that I already had, it didnt work out so well, but the tech was more than willing to try my router first. He smiled the whole …
Up front,I had an great experience. Tech told me of some concerns up front with my location and said he would have to hook up and test first. Test came back with flying colors and I now had internet at 3 to 4 times faster. Uploads at nearly …
Overall experience has been great! Ordered the service online and was installed the next day. Nice reminder calls the day before, the day of and when technician was in route. Technician was amazing, very friendly, knowledgeable and professional!! Installation went smoothly!
The sign up process was total chaos. It took them almost 3 months to finally come and install our internet. They reschedule our installation date multiple times and even had one time where they did not call or showed up for the …
I’ve tried for years to get decent internet with several companies with no results or had to pay a large amount for very little. Rise Broadband came out and we’re so professional the staff was remarkable. They set up everything, where …
Wi-Fi service is terrific but the technical support needs lots of help. Every time I call it takes hours for them to assist if I can even speak to a person. I recently added another account to my current one, it took taking off 3 separate …
They called on the date of install and had an earlier time become available. I agreed. Technician arrived within the allotted time given to me. I could hear him scampering around on the roof. The hardest part of this process was keeping …
I shopped for weeks to find the best. This is the only company willing to provide me high speed internet service without hacking up my house. I opted for their 50 meg deal and their WiFi reaches inside my metal shop which is about 80-100 …
This is the worst internet service anywhere. If you have any other choice of any other service-go a different direction. …
My family recently just moved to the country and it is the first time we have lived rural. Xfinity has always been our go-to in town, but we had to shop around for providers that serviced our new area and we went with Rise based on …
Living in a rural area, i only had 2 options and the previous service provider was horrible. Rise has been excellent service so far. Install technician was very helpful. Speeds are greater than advertised and am very satisfied overall.
The local salesperson was respectful, kind and knowledgable. He worked hard with the installers to get a quick install and was here during install answering all questions and sure there were no hiccups. They did not leave until I had …
Words cannot express my gratitude to this company! I Went through a very hard time this year and they were more than happy to help me in every way possible every phone call and every email that was sent between me and Rise Broadband was …
Splendid service! From the initial customer service call to set up the account to the installer of the dish. Everyone was simply terrific! Also, we are running everything without any lag. So glad we decided to go with Rise Broadband. Great service and connectivity is super good.
Technician arrived on schedule and well equipped. He presented several options as to where to located the satellite dish to make sure we were satisfied with the location. Inside the house, he made quick work of installing the routers and making sure they worked. Truly painless process.
Just signed up with Rise last week and our Sales rep/installer Joe Johnson was awesome!! Not only did he go out of his way to come get our service started and installed asap (he was at our house within an hour of me calling him about …
Both Kayla and Eric did a great job of getting me connected. Kayla came out and spent the needed time to find the best tower and location for the dish. Since I had to put the pole in our front yard rather than install on our steep roof, …
Customer service was polite and helpful so far. The tech was awesome Kayla very respectful kind explained everything in detail made sure I understood deco devices and how to use them I will definitely recommend her. Internet has went …
The 1st contact was by phone and the woman I spoke with was very well skilled in communication and knowledgeable of products available. She had me set-up for an installation the following day. She also provided me with a couple of very …
The install technician, Mario, was terrific! He was very knowledgeable, courteous, and thorough. Everything about setting up this new service was very easy, but the only reason I am not giving 5 stars is setting up auto-payment wasn’t …
The technician that did my install was AMAZING! They text me the day before to remind me of my appointment which i loved, and then let me when he was on his way to me. When he arrived. He was super friendly, knowledgeable, professional, …
Our experience has been nothing but great! Our initial call to inquire about service was excellent. Our representative took her time to explain our plan and the charges we would see on our bill. As well as our tech that did our installation …