We are happy to announce our lobbies are open as of March 22, 2021! We continue to follow COVID-19 best practices, including social distancing, enhanced cleaning measures, and requiring our colleagues and customers to wear masks while in the branch. Our drive-ups are still open or you can call us to make an appointment.
| Sunday Closed Monday 8AM–5:30PM Tuesday 8AM–5:30PM Wednesday 8AM–5:30PM Thursday 8AM–5:30PM Friday 8AM–5:30PM Saturday 9AM–12PM |
327 N 17th Ave, Wausau, WI 54401
It’s been a pretty smooth ride.
Easy to work with. Prompt and personal service throughout process. Thank you!
Since downloading this app over 5 years ago there have been no problems at all. I am not proficient in my use of electronic devices and this app has been a constant plus and stress free for me.
Excellent customer service. Go see “Mortgage Mike” for all your mortgage needs!
We had a very good experience getting our incredibleBank Home Equity Loan with John Rasinowich helping us throughout the whole process. He answered all our questions very professionally and helped guide us to the type of loan that made …
Good people, great banking experience.
Mike Mattila was so helpful throughout our home-buying process. He was prompt and informative in answering all the questions we had, and there were a lot of them! Our process was somewhat lengthy and complicated and he was patient, …
John and the team in Houghton MI were great to work. Fast and efficient. Great communication. Highly recommend.
Banking at your fingertips…..quick n easy…Thanks IncredibleBank
We have worked with Kristen Derocha for several mortgage loans. She is responsive, friendly, professional and a pleasure to work with. I am looking forward to working with Kristen again in the future!
Very professional experience
Outstanding customer service!
Prompt, responsive, competitive.
Disorganized, conservative bank of the past.
Best bank in town!!
I love the service here
Always treated like family.
Good regional bank for small business.
Very responsive employees and easy to work with.
Wonderful experience with Karen and your bank.
Always a pleasure working with the IncredibleBank crew.
Grateful for a walk in facility with helpful and efficient staff!!
Great bank to do a mortgage loan with!
Very helpful, informative, and efficient. The staff are very pleasant and have a wonderful sense of hospitality.
Incredible staff.
Truly a company that is at the top of their game!
Best customer experience I have ever had honestly.
They always help you in time of need.
Excellent customer service.
Very friendly and professional bunch of people!
No nonsense straightforward banking with very professional staff.
The entire process was efficient, effective and very customer oriented.
What an awesome experience I had and I couldn’t be happier!!!!!
Very easy to work with customer service was fantastic. Would recommend them to everyone.
The professional and friendly people that work at the Eagle River Branch are Incredible!! We love them!!
We had a great experience from start to finish.
Love my bank!
Very easy to use
Awesome bank!
Best bank in the world.
Super friendly staff! They explained everything so well!
Mike and Shawn very helpful, kind. Took the time to explain things, listened to me. Excellent customer service!
I’ve been banking here for over 30 years. Customer service has always been fantastic!
Just over all a friendly bank.
Friendly, helpful and professional banking @ Incredible!
Call customer support with an issue. Very friendly and helpful resolving my issue. There support was incredible
I can’t imagine going anywhere else for my banking needs. These guys are truly the best. I couldn’t be happier.
Just totally great 👍 …
IncredibleBank gave me a way better interest rate then my last Bank. I was with them 17 years.
Great staff at this bank.
I had my account hacked, ( i was a mess) went to the bank and the lady that has been helping was so understanding and is in the process of getting my money back!! One heck of a GREAT bank!!!
was referred here by the RV dealer we purchased or bus from. They saved us money and very easy to work with
Very helpful, knowledgeable and pleasant personnel! Matters solved thoroughly and quickly.
RVB was great but with the recent path of Incredible Bank –
CAVEAT EMPTOR
Incredible staff but beware of the policies
We love the personnel, the services offered & the fresh veggies are absolutely AWESOME!! We will always bank at Incredible Bank!!
Incredible Bank is a great place with friendly, helpful friends that want you to be satisfied with evrry aspect of your banking ecperience.
Great experience and Holly is tremendous!! Her attitude and upbeat personality were fun to work with. Keep up the great work!!
Very efficient, helpful, and kind.
I recommend going with this institute for simple accounts
Carmen was amazing! Our mortgage experience with Incredible Bank was “incredibly” easy!
I would go to any other bank than River Valley. I was with them for years and now, I’m finally switching all my accounts. It has been long over due. If they can find a way to fine you, charge you some way or another, they will.
Excellent service provided by bank staff. Have worked with them four years now and have always received great service,
Lori Josiger was awesome? She knows her stuff. Totally recommend her if you plan to take out a loan!
Love the easiness of making deposits in my phone .
Great Bank! Highly recommend!
I’ve never had such friendly, professional, and FAST service from a lender. They are responsive and, more importantly, RESPONSIBLE!! HIGHLY RECOMMENDED WITHOUT HESITATION!!
Good people friendly like it ty ladies
The level of service at IB far exceeds any bank we’ve worked with in the past. What a pleasure
Even with the inside closed and having to sign papers by myself and my husband Ashley went above and beyond to get our business account open.She even checked on Saturday to make sure everything was showing up when we logged into the account.INCREDIBLE!!
Excellent customer service! Friendly, helpful staff.
Being treated with respect and getting help with an issue right away means everything to me.
We worked with Carmen on our mortgage. Very professional, knowledgable, thorough and fun to work with. Great experience overall!
NO, why arent you raising interest rates on savings and market accounts ????????
John was awesome to work with. Quick and very professional. John and his team made the refinance of our home a breeze!!!
Great service that’s all one needs to say.
I made an error on an endorsement of a rather large check that I wanted to deposit. I was afraid the check would have to be voided and reissued but Andrew and Robin at the Middleton bank solved the problem right away. What a relief that they could help with something I messed up! This will always be my bank of choice.
Always alsome at the Rothschild branch.
Everyone there professional
Extremely friendly and helpful staff they always are able to answer my questions and can help me with any problem. I drive from Oshkosh once a month to continue banking here because no other bank can compare! I hope they decide to expand further south soon 🙂
Ever since they switched to incredible bank for whatever reason their customer service has gone way down. Not impressed at all and disappointed in them “trying to answer questions”. I do not recommend.
Your “SAVE TIME AND APPLY ONLONE ” STINKS! I was not asked for my confirmation code. It took me to numerous different sites. I had to find the IncredibleBank website. Then it took me to Elan credit card website. Something is wrong!!!!
Lenny Drewsen
Excellent bank to work with for our mortgage financing. Very professional, great communication through the application process and friendly and knowledgeable people.
Always a positive experience. Plus…free potato’s!
Why can’t I deposit cash at your ATM??
My fiance and I worked with Angela Stephens at River Valley for our mortgage. We could not have asked for a better experience, Angela educated, stayed in touch almost daily, answered all our questions, explained processes in great detail …
I didn’t login for about 6 months (to their Incredible Bank subsidiary). Had over $2K there. They then levied a $15 paper statement fee on me because they automatically converted me back to paper statements (from e-statements) as I hadn’t …
Great Service and freaking amazing staff! I came at 5:29pm, not to be that guy, but needing cash out of my account and got it, so I really appreciate it and your guys’ services! Keep it up! 🙃 …
Very professional service. I look forwward to doing much more business with them.
awsome so far very easy to use also extremely informative
Very welcoming friendly bank the staff are very polite😊 …
Log in is very cumbersome. Bill pay scheduling a date in the future is very difficult to find.
Kendal was so AMAZING to work with! Such great customer service. We highly recommend Incredible bank as they are truly incredible. 🙂
I transfered my ATM to this bank as they have minimal charges, very pleasant atmosphere with complimentary coffee and drinks
Ive been with the Tomahawk branch since 1993….it is the only bank in town for me..
Worst bank ever! I used to work there and I was treated with the most disrespect ever at a job. I think it is a joke that they call themselves incredible because they are horrible to work for. I would not recommend them for an employer or for a financial institution. Period!
It took a 5 minute phone call to Leann at Incredible Bank to lock in a great rate for a 15 year refinance. One call and the rate was locked. Can’t ask for any better service than that.
Incredible Bank’s home financing is the best I have ever experienced in my 56 years. Lori Josiger went above and beyond to make the experience the best possible.
This is a great place to bank! Hospitality is top notch.
If you are trying to finance your high end motor coach, especially if registering in Montana, make Incredible Bank your first call (will be your only call). Truly incredible experience after suffering through many frustrating attempts with other banks.
Great bank! Truly cares about their customers! Best digital app out there too
Very disappointed opened account deposited $100 was using smartphone app to get things set up like direct deposit zelle etc and then they closed the account for “excessive activity” and charged me $10 to boot. What gives. Called them and was told oh well decision was final.
all the bank staffs are very kind and professional !!
I worked with Marne Renn for a home loan. She was absolutely fantastic! I was just inquiring about it and comparing their rates with my other bank and she took so much time to go through all the difficult wording and helped me immensely! Highly recommend her!!!
Upon a recommendation, I made an appointment with Mike Mattila. I have been fortunate ever since. Exceptional service! Thrilled to have a local and responsive professional who also offers competitive rates across the industry. This high maintenance customer is grateful and wishes Mike all the success he is due. Thank you!
All good things to say, I have had a great experience so far and great service
The team at Incredible Bank have been very professional, friendly and helpful with all of our business banking needs. It’s been a very positive experience working with them.
My experience in obtaining a home loan with LeAnn was “Incredible”. She was extremely prompt in answering any questions I had. The home financing process went surprisingly well and LeAnn was available whenever needed. Also the customer …
Best experience for new account opening and the digital app is far superior to other apps. Super fast access and simple design makes it easy to use too. Highly recommended.
Carmen is excellent to work with and very thorough. She is patient and explains everything so there are no unanswered questions. We encountered a hiccup with our appraiser, yet she gave us regular updates and was an excellent advocate on …
IncredibleBank has been Incredible to me and my family.
Great, friendly serice in person. Reliable, user-friendly e-banking.
Incredible Bank is truly “incredible.” The bank is not an organization, institution, corporation, etc., to us, its customers/clients. Instead, it feels like our neighbor who gives a helping hand when needed. In particular, …
This company used to be called rivervalleybank and it was one of the most amazing banks. After they changed the look the name most of my favorite employees left. It wasn’t a family anymore and the way there system works now isn’t the same …
Always incredibly friendly service whether in the bank or at the drive-thru window!!
We applied for an RV loan from Incredible Bank, and had a totally positive experience. Great rates and personal service from the whole staff. We would recommend Incredible Bank very highly!
I needed help with adding my bank on a gas credit card. They were very helpful!
IncredibleBank is awesome!!! They meet all my banking needs.
I was insulted and treated very rudely while opening a personal checking account. The teller made up her own answers and was having me sign things I didn’t agree to. The manager had to step in (thankfully) so it could be set up correctly. I …
From day one of becoming a member at this bank, I have been beyond impressed by all aspects this bank had to offer. Everyone that I have met with or spoken to in all departments has been helpful, kind, and upbeat. I’m not sure what your secret is, but keep up the good work! I highly recommend this bank!
Great bank.Great friendly people. In one word: Incredible!
First time I have gone with a local bank to make a home purchase and mortgage. From the very beginning of the process things were very easy to understand and our representative laid it out with no surprises along the way. Couldn’t have …
Inconsistent with answered for opening an account and communication between employees including upper management is very poor.
Always five star service at Incredible Bank in downtown Ironwood.
They people at IncredibleBank are great! I needed to open several accounts for my business using the Profit First Method. Many other banks were not helpful. IncredibleBank has been super welcoming and helpful with my abnormal account structure.
Incredible lives up to their name! I’ve banked with 4 other institutions over the years and they do not compare to the service at Incredible Bank.
I greatly appreciate the fast and friendly service without having to make an appointment!
A very pleasant experience in opening a new account. Anna is efficient and professional making the new account experience easy (again)!
I needed help to set up my phone app and my laptop as well. Robbie answered the IB phone.
I am so glad he did. Robbie was able to solve my IB questions. He listened, …
This bank is far and above the best in Central Wisconsin.
Excellent and speedy service from the friendly staff at Incredible Bank today and every day.
Could not be more pleased working with Kristen over the last 12 years with various purchases/refinances/construction – she is very professional, timely and extremely knowledgeable – always makes the process painless. Would never want to work with anyone else!
Don’t recommend. Poor service, no drive up for commercial service. Generally very poorly run bank. As soon as my checks are used up I’m taking my business elsewhere.
Five stars 🌟, Incredible Bank hires an incredible staff to make sure your money needs are always in order. …
Incredible Bank has been a great place to do banking. Very helpful.
I have always been completely satisfied with this bank and wouldn’t change a thing!!! Everyone is wonderful to work with, and always extremely helpful!!!
Had an Incredible customer experience, great service while I was trying to figure something out with my account. Much appreciated compared to the robots I’m used to hearing from.
Incredible Bank has a very friendly atmosphere. Even through the drive thru- you can feel the joy they have serving their customers!
First time using any banking on line. The website was easy to follow and I was given a response to my question within minutes! They have been a great help since opening my account!
Have had only good experiences with dealing with the bank personnel in Wausau Wisconsin they are friendly personable and very helpful
We love Incredible Bank! They are truly INCREDIBLE! We will stay with them for life!
Awesome friendly staff. You can actually talk to a
Local
Human when you call. Greeted at the door by staff welcoming you to their bank. …
Everyone is always very helpful and it’s a great place to do your banking . They also have awesome popcorn on Wednesday
Christa was excellent. She was very helpful and kept us updated throughout the entire process which only took 30 days.
Mike was great to work with and always followed up whenever we needed anything!
I having been using this bank since they opened here. I have only great things to say about this bank. I really like the service given by a great staff that are always friendly and helpful.
You have some incredible employees. They are professional, knowledgeable and personable. The APY on the CD’s are enough for me to switch lending institutions and put my money here.
This really is an incredible bank! Very impressed with the kind, educated, and helpful staff. Thank you Incredible Bank! You will be seeing a lot of me.
We have been banking with Incredible bank for many years. They have fabulous customer service! They have top notch employees!
This bank is great. Customer service awesome. Started when they opened a beach in Calumet Mi. Moved to Southern WI and still bank with them. Wish there was a branch close by. Thank you
I really enjoy going to the bank in Marquette and having a cup of coffee. Sometimes they even have an array of fresh vegetables to share. They are very friendly and helpful!
Incredible Bank is probably the only bank in the US that answers the phone right off when you call them. Most banks rout calls through and annoying menu system. Their customer service is the best.
I am on the fence about this bank. They are very nice people and go the extra mile to hold the door open for customers. Buuut they get our deposits mixed up. It’s not good for the multiple businesses we run if the deposits are being added …
Great bank, great service. I’ve been a customer for multiple years, and have had almost no issues. Their mobile app is excellent and easy to use.
I’ve had my debit card number stolen twice and my husband has had stolen 3 times. Each time our cards were frozen without notifying us and we were stuck at checkouts unable to pay for our items. It was incredibly embarrassing. One of the …
Always a very good experience! Everybody is so kind, polite very knowledgeable and helpful!!
Very glad I chose incredible bank!
I am 74 years old. I have used many banks in my life. However ; Incredible Bank is the high water mark in banking. Their security is top of the line. A few times their have caught scammers before they got to my accounts. The staff is …
Marne helped us with a Heloc loan and she was fantastic! I would highly recommend working with her.
Marne and her team went above and beyond for us during our home buying experience. They were there for us every step of the way and made the whole process feel seamless!
The website for this bank is increadable! If you do anything other than look at the transfer page it all turns to garbage. It doesn’t matter what I do to access any other service when I enter the required information it tells me my debit …
Marne made our refi very easy and all went smooth. Plus we added a line of credit to our account. Nice to have someone you can trust with your personal information.
With the help of all the great staff at the Tomahawk location, we were able to take out a loan remotely. We were supported 100% by the staff and safe with our funds throughout the entire process. All transactions were handled efficiently and effectively.
Incredible Bank made setting up new accounts easy and they have much to offer. Their atmosphere is welcoming and everyone is genuinely friendly.
I always get the greatest service at Incredible Bank. I have both my personal and business accounts with them, including our mortgage and our business line of credit. I would definitely recommend this bank to everyone!
Incredible Bank staff was very helpful and courteous in helping us paying off our loan.
Sending us our forms quickly while in a remote area.
Thank you, Belinda
I deal with the Incredible bank in Merrill and I have nothing but good things to say about the ladies working there. I’ve dealt with many of them and they’ve been helpful and very friendly and I’ve never had a question they couldn’t answer. I would recommend this bank to everyone.
I opened an account at Incredible Bank two years before we moved here permanently. They had assisted us in making a credit card payment on a mortgage that our bank in Grand Rapids would not help us with. We found that Yoopers were …
I love Incredible Bank at Iron Mountain Michigan they make me feel like family they have not judge me when I wouldn’t pay attention to my account they are so wonderful and caring Christie and main branch office manager can’t think of her …
Coming in from out of state and setting up our accounts before we arrived was painless. Everything was handled professionally. When calling them or visiting in person, they are always willing to help. So glad we made the decision to go with Incredible. They are what their name states.
They really do live up to their name. No matter who I am working with at the bank they help me through to the end without passing off to another person or department. They routinely go above and beyond including most recently delivery a check for a real estate closing to save me the expense of a wire transfer. Very pleased!
I worked with Incredible Bank on two loans. Both experiences were very positive, thanks to the ease of the bank’s loan-application system and the communication of John Rasinowich, the lending officer. In addition, he was knowledgeable and helped with any questions, responding very quickly. Highly recommend.
I just opened my account in hopes of someday purchasing a motor home. Incredible came recommended for financing of such vehicles. So far I don’t have anything to say about performance except that I will be closing my B of A account …
I love incredible bank, everyone is so nice and helpful, I love that if you need to talk to someone at the bank you can just go on the app and hit the chat bubble and it connects you to an option of 3 people even if the bank isn’t open you …
From our construction loan, original mortgage and refinancing said mortgage at a considerably lower rate, everything was handled efficiently and professionally… also very happy with checking, money market. three-year CD and grandchildren savings accounts as well as a great app! Highly recommend Incredible Bank!
WOW What a nice Bank EVERYONE is so cordial. When you come in they greet you with a smile and warm welcome. The Best thing I did was to open an account at Incredible. Yes I highly recommend banking there to anyone who reads this, THANKS INCREDIBLE 🙂
I absolutely love IncredibleBank 💛
I banked with them for a couple years when I was living in the Upper Peninsula of Michigan and I always had a pleasant experience! They have excellent customer …