When you need medical attention, River Bend Medical Group in Wilbraham is at your service. When you’re seeking medical attention, turn to River … See more
Read More| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
175 Carew St Ste 110, Springfield, MA 01104
Absolutely awful. No one calls you back or cares that your family may be sick. If there was a negative star I would leave it. This used to be a decent facility, and now it is only a place of greed. Hopefully they go under.
Outstanding care
Refuses to send my records…
Usually pretty nice
Legit worst facility ever.
I love the Agawam office, hate the Chicope office, never been to Westfield office…
Found the Doctors to be very Judgmental !! No bed side manners very disappointed!!!
I think river bend is a great place to go to the doctors.
I love it they are good at me and have help me to loose weight I loss 6 pound
This place is horrible! They don’t service you well! Keep you coming back for nothing just get your money!! I have had it with them.
30 mins past appointment time! Horrible!
Doctors are good everything else need serious attention lady dana at pediatrics is good.
RUDE!!!! Awful place, Treats patients horribly. God forbid a mistake happens and they won’t see you! Leaving this practice.
Terrible services. Wish I could give less than 1 star. Staff is unresponsive and incompetent. Frequently misdiagnosed and overbilled.
Don’t care about there patients
I have never had a problem with Riverbend. They take good care of me. Been with Riverbend for 20 years!
Thank you for putting my partners life at risk by failing to fill out lab requests properly!
I’ve gone to RiverBend for years. The office staff that I’ve encountered is either rude, inefficient, or both. They seem as though they’re being bothered to do their work and their work is poor. I’m tired of it.
All personnel at Riverbend have always been very kind, on target, and professional; been w my primary since Medical West. Recommend dermatologists as well.
very rude and impatient reception desk people
Office hour is 8:30-5, not convenient for people at work. It is impossible for …
The hold time on the phone is always over 30 min. I’ve had to go in person just to make an appointment.
The employees are very rude here, I honestly want to change but I prefer the distance away from home, but I honestly don’t like the staff they are very passive and dismissive with your needs. They don’t give you a chance to finish telling what you need. Even with the children it’s the same. Its a lot.
There staff is not informed about anything at all. And they give you wrong information about your appointment. I truly think they need people with experience, or better training. What happened to 25 mins or hour. 😍🙌😤 …
ALL Riverbend clinics are extremely negligent, rude, uncaring and incompetent. They don’t care about who they hire and when they actually have a good doctor, they smarten up really quickly and find a better place to work.
Checked in at 8:30am my appt was at 9am there was a woman ahead of me who walked in with no appt. It is now 9:04 and they called her in and I’m still waiting in the waiting room.. I called yesterday at 9am in the morning riverbend had no …
Do NOT make the mistake of going here. The Chicopee office is by far the worst…And these so called doctors (MD’s) are really incapable of caring/treating any patients with real health issues. Not only from personal experience but many …
Do not take your kids here. This medical group does not care about patients, just billing them. They have given awful care to my children, reception is rude and inept, providers do not call you back promptly (or sometime do not return …
In my experience I saw bad record keeping, common sense mistakes and an a “push you through the door” attitude. I’ve been to the Agawam office a few times now and I’ll be switching to a different company. (Mr. Gibbs and the dermatology dept @Riverbend Chicopee is great though, so +2 stars)
They have ridiculous policies (won’t refill a prescription without an annual appt set up) that should be illegal, if they are not. Just requested all my medical records & am leaving Riverbend with nothing but terrible things to say. AVOID at all costs, if possible.
*Note I know my M-InLaw went their after we both lost our PC Dr, who dies suddenly. She’s been on certain mess for 10 yrs from 3 strokes, and as for anything above blood pressure pills, (note she’s 77 and would otherwise be running out of …
I’ve been a patient for decades and have always been treated with the utmost respect. I have never encountered a rude practitioner, never been rushed, and have always been listened to.
I had tests performed and the nurse called to give me my results, which would have been a good thing had she explained the results.
I have also been given 2 appmnts. On small issues that could have been easily treated in one visit. (Overcharging ins. When not really necessary.)
I don’t agree with the negative reviews. My experience has always been stellar here at Riverbend. It’s been mostly the Agawam location and once in Westfield. I can’t speak for Chicopee. But I’ve seen many different doctors and other …
I give a 2 star rating because recently I hurt my thumb badly. I had tried to make 2 appointments to see my doctor about it and both times I was denied by the nurse that called me back. I even stopped in to show the receptionist how bad …
I didn’t like the dermatology department at all. The dermatologist just showed up, asked questions and left the room, first she didn’t accept to see an issue that i’m concerned about because my primary provider did not mention it with his …
I really wanted to use zero stars! Called dermatology to make an appointment for my boyfriend and they couldnt even tell me how much it will cost without insurance. They said “it could be anywhere between $85 and $352”! Patients beware! The …
They have always been excellent to me since I started going here in ~2010. Through scheduling, pediatrics (as a patient), their lab, the nurses, and now adult medicine (as well as the more specialized services at the Chicopee location); I …
I had a terrible experience with the OB GYN department. They had serious news to give me, was delivered my a midwife who gave me incorrect information about a diagnosis on a Friday. I spent the weekend freaking out. I had to call all day …
Terrible customer service. When they answer the phone they’re so rude like you’re bothering them. Isn’t that your job? I find it really upsetting that I rely on this place for my health yet they treat me like I just ordered a taco and asked …
Had to make an appointment with the dermatologist. A receptionist left a very abrupt voicemail telling me to call them back immediately. So I did and after ringing for a while, the phone was picked up and then hung up. I thought something …
The staff are terrible and have poor response rates. They have no concern for their patients. We have tried to contact the provider via phone, email, and online portal for 3 days. No response. When we finally reached someone, the nurse hung …
This place is absolutely AWFUL. I was a patient 10 yrs ago left because of the rudeness, and the fact we were just another number. Had no other choice as my doctor retired and had to come back , finding new patient intake is difficult, so I …
I called to refill my prescription at 2:00 this afternoon and was told that I needed a physical in order for it to be refilled. I scheduled the physical and stressed that the prescription absolutely needed to be filled today. Called again …
Absolutely terrible! This place should only be used if you need to see someone right away and can’t see your regular doctor. Twice in a year they held up my maintenance medication. They are extremely slow to respond and are very poorly …
This place flat out doesn’t care about their patients. Last month my wife was sick and called 1st thing in the morning only to wait 45mins for someone to pick up the phone to say a nurse will call you back. 1hr later nurse calls back to …
Had years of good treatment here. Not sure what happened but all my good Dr.’s left within 6 months of each other. The ones I have been given since– I haven’t even seen. It’s either a NP or they have to send me elsewhere. Recently was sent …
My Daughter is ready to commit suicide due to agawam Riverbend. She’s Manic and they REFUSE to put her on meds. They Gaslight her, yell at her, and tell her nothing’s wrong with her. …
You cant get a appointment for 6 month minimum. Physical almost a year. Mamo 10 months.
I called for a sick visit for possible strep throat. They said “we can see you …