Those who live, work, worship, or attend school in Bibb, Fayette, Greene, Hale, Pickens, or Tuscaloosa counties are eligible to enjoy all of the … See more
I Enjoyed speaking with Mrs.Tressa! Not only did she get the problem solved but she was very NICE PATIENT AND UNDERSTANDING OF MY ISSUE!!!SHE WAS GREAT 🤗 …
Everyone is very helpful and very pleasant to deal with. They stayed with me til I fully understood the business ineeded to iit’s completion. I owe a large thank you
Unbelievable customer service. You can tell from the moment you walk through the door that your not just another customer and they always go above and beyond to help me with anything that I need. I wouldn’t bank anywhere else.
I had an issue over the weekend when they were closed, I sent them a message, the agent called me back first thing Monday morning and my issue was resolved. Easy peasy!
I was unable to access my account online. I online representative accurately instructed me how to resolve the situation and offered to remain on the line to assist in resolving my issue. Thanks for her kindness and concern.
I went into a location to set my son up an account. Location had 1 person setting up accounts. The teller who I spoke to and explain the situation to was very rude.
The best credit union in Tuscaloosa hands down. Friendly staff, easy to work with. Jaime, Chad and Caleb, Dorian are the best at the downtown location.
Absolutely the best Credit Union in Tuscaloosa…Anytime you have a spare minute stop through and ask for Jamie and open an account or for a loan ask for Caleb Bumgarner…Guaranteed they’ll have you walking out with a smile.
Jennifer Haynie was exceptionally helpful to me with an auto loan. It took over a month for me to select a vehicle and she was patient throughout. Once I did decide on a vehicle, Jennifer worked with the dealership (despite personal hardships) to complete the transaction. Jennifer Haynie is an asset to Riverfall Credit Union!
I have had nothing but great experiences with RiverFall… From starting my account to getting a loan… They have great customer service in person and through their text service!
When you call this credit union you get a person you are going to see in the lobby. You don’t call an 800 number and get put on hold with corporate. In my opinion that makes RiverFall the best choice for banking in Tuscaloosa.
Healena is Such a wonderful young lady. She goes over and beyond to help. Always smiling. Her customer service is outstanding. I’ve been a member for years and thank you Healena
One of my favorite branches of Riverfall is downtown Tuscaloosa. My FAVORITE teller is this young African American lady that usually wears a pony tail/afro puff She has the most pleasant disposition. Today, she had just walked in from the …
Great local credit union. The people are ALWAYS both helpful and personable. Even if you only darken their doors 5 times a year, they will often know you by name, and have a conversation with you.
I’ve been a member with Teachers credit union /Riverfall Credit Union for over 20 years. I’ve always had the best service ever. So proud to have a bank that is dependable, personable , and always willing to work with me . I can’t see banking with any other bank.
“ From the moment I walked in the door I saw friendly, genuine, and smiling faces. Everyone was energetic and ready to do whatever they needed to do to get you in and out. I enjoyed my experience and I will be merging to this Credit Union very soon”.
I just moved at the end of last month. Got off work early to open an account. Called the location ahead of time and asked what I needed to open an account. I was told I needed my drivers license, social security card, and $5 minimum …
I am always impressed with the great customer service and efficiency of the tellers and other staff members. I especially enjoy interacting with Helena Sparks. She keeps a smile on her face, and she always has a pleasant and helpful attitude. MM
I needed personal info pertaining to my account but didn’t have decent knowledge. Therefore, I contacted RiverFall Credit Union through this system in which they could text you…They were very prompt with the texting and helped to solve my problem in little timing..Thanks Ms.Tammy for your help.
Love this credit union! Wonderful customer service, the branch manager Daphne Newell helped me & everything was smooth & professional. Thanks Riverfall Credit union!
Not only did I get an amazing rate on financing my car through RCU, the staff is always so knowledgeable and friendly. They always go above and beyond!!!
I always have great experiences with the River Falls Credit Union located downtown Tuscaloosa. Teller staff super friendly very personable, the lending staff just as amazing, very detailed oriented and mindful of lending needs. Chad always …
They are very friendly. They greeted me as I walked through the door. I didn’t wait long on service, most of all I felt at home and like family. Dorian was very courtesy. They also have alot of different banking options. I highly recommend them!
Dorian Brooks is a rock star. She quickly attended to my email and request. Again she quickly sent me clear directions and electronic documents with arrows pointing to the places needing my attention. You may think well she was just doing …
Riverfall Credit Union is great for all your banking needs and make it very easy to conduct business . I have several accounts with them and they take care of all my banking needs. They are knowledgeable about my relationship with the …
I’ve done my banking with Riverfall more years than I can remember. The staff is excellent, professional, and have often gone out of their way to assist me with my financial needs. I can highly recommend Riverfall Credit Union to meet anyone’s financial needs.
I have been banking with RiverFall Credit Union since I opened my very first bank account back in the 80’s! The staff at RiverFall have ALWAYS treated me like FAMILY. Any time I go in or call them, they recognize me immediately, and talking …
I absolutely love my local credit union!! One of these reasons is because of the people that work there. Lana has helped me in so many ways, She truly goes over and beyond to help me with my financial needs and even sometimes personal. And most importantly she always does it with a beautiful smile.
Riverfall CU is a great place to handle all of your financial needs. I prefer the branch on Hwy 69 South but all of their locations are willing to serve. Ms. Elisa Spencer is my favorite to work with. She always goes above and beyond in …
I was very pleased with the new service of instant issue. It was a Amazing relief to know that I no longer have to wait 5-7 business days to receive my debit card I misplaced today. Dorian was very efficient and cordial in taking care of my needs. I’m proud to be a member of River Falls CU.
Roll Tide
Unfortunately my printer was having a bad bad day! I texted back in forth with Riverfall’s teller- she was super sweet and kind, VERY helpful
She suggested I run get a hard copy and I was back home in 15 minutes
Online banking is awesome with a working printer, Lol
I was interested in refinancing my vehicles for their low interest rates when I walked up to their kaloosa branch. I was greeted by Jamie who told me about needing appointments due to covid 19. She was extremely helpful, knowledgeable and …
Riverfall and the call center did an outstanding job. I received a text and a phone call on Saturday, June 26th informing me there was a suspicious charge to my debit card. I thought it was a scam since nothing showed up when I checked my …
The new River Falls Credit Union opened yesterday in Centreville. I have had an account with River Falls since March and have had issues with my debit card and app ever since. August Anna Caffee had it all fixed in less than 30 minutes. Every one at the location were super nice and I am glad.to have them in our hometown.
Kay @ RiverFall is absolutely hands down the best loan officer ever. She was so helpful and went above and beyond to make the loan process so easy. Thank you Kay. Your Amazing ⭐.
RiverFall Credit Union…There is no other credit union or bank that can come close to the High Quality and Care that RiverFall gives to each customer!!! This reflection is in each staff member and also in their policies. …
I have been with Riverfall Credit Union since before it was called Riverfall. For 42 years I have been a member and would not go any where else. The service is impeccable, the people wonderful and never fails to help. I love this bank. If you haven’t been told lately you’re doing a great job. Thank you.
Linda Johnson
RiverFall has an excellent staff, which is there for you from day one , through out your process. They’re always making sure that you have the best banking experience ( may it be in-person or online).Their environment is ALWAYS clean and …
RiverFall is truly a great place that you can place your trust in doing your banking or even business banking. You will have great people to work with you and help u if needed to in making good choices for your coming future. So I say if …
My experience with Riverfall’s employees is always pleasant. They have proven to be courteous and friendly both in person as well as over the phone. I rely heavily on over the phone transactions whenever a need arises for across account …
RiverFall Credit Union is a great bank. We use them for my husbands business loan. They were great and not to mention had the lowest rates. We will definitely be using them for our personal banking now. The main office in town town Tuscaloosa is the best!!! Thank you all!!
I opened a checking account at the Northport location today. The entire staff was pleasant and made me feel at home. I loved the positive energy as well as the staff. Thanks ladies
We have been banking with teachers credit union for over 25 years. I love the customer service…especially Ms. Tammy she is very friendly and knowledgeable of her job.
Riverfall staff is professional, knowledgeable, helpful, and friendly. Been a member for 20 plus years so they’re more like family to us. Thank you for the support you’ve shown my family throughout the years !
They were very friendly! It took me no time to open an account with RiverFall. I loved the customer service. Ms. Chloe was very helpful at the Northport Branch. I love her.
I have been a valued customer for almost 40 year. My family also are members. They have always been able to satisfy my financial needs. The workers are always so helpful and polite. In the past, I have also recommended this Credit Union to many others. Thanks for being there when I really need you the most.
Friendly staff and great customer service.
Great place
Miss Tammy was so kind and helped me with an issue within seconds!
MS TAMMY HAS ALWAYS HAD GREAT CUSTOMER SERVICE THANK YOU MS TAMMY
Very helpful in getting what I needed done!!
They are wonderful to work with.
Very professional and knowledgeable always a pleasure doing business
Very helpful does her best to accommodate you
Hali was very patient with my bill pay issues that haunted me for months. She is a blessing to the RiverFall family.
Awesome services
Great service
Friendly staff.
Excellent customer service.
Great!
Excellent customer service
I got excellent help from Tammy!
Best credit Union hands down
Great service. Friendly employees.
Love them very good peoples.
Great place and very helpful
Great customer service always helpful.
Temp password did not work
Super helpful. Always kind and professional.
Great people , great customer service!
Riverfall has great customer service.
The customer service is, as always, exceptionally accommodating.
Love Riverfall great customer service!!!!!!!
Very simple to use and very polite young lady that helped me
Was very easy and quick!
Quick fast and easy just how I like it
Thank you for resolving my sign-in problem in a professional and prompt manner.
Jamie is always friendly and professional in person and on the phone.
I have been a member for 25yrs! The employees and service is exceptional!
Very easy to sign up. It felt like they cared.
Very compassionate. Always take time to service the customer.
Very Fast response in the text chat system.
Asked about some particular accounts & received a rapid response. Thanks!
Love RiverFall best customer service……. Jennifer is the best also…..
Jamie always provides great customer service and is very knowledgeable and helpful
Lana was great and help out tremendously couldn’t ask for better service.
Great Credit Union. Helpful customer service.
I love Riverfall Credit Union.They treat you like family.
Checking,savings and mortgage.
Fabulous experience, always working to help me with my financial needs.
Good fast service and very friendly people
Making payments online is much easier for me than going to the service center.
The employees are nice and courteous they have always been very helpful.If I needed anything they was always there to help.
Amazing customer service great person would definitely recommend TAMMY!!!
Best bank of all time Jamie is so sweet & very helpful. I’ll recommend them to anyone !
Had to call for help with my debit cards. Tammie was very helpful and handled my problem quickly and answered all my questions.
Love the staff… Very friendly and professional. Caleb is one of the best loan officers every.. ❤❤
Been a member forever. Given a choice I will always choose Riverfall. Great people to work with.
Very friendly and professional
Quick and easy. Great service from Tammy as always!
Tammy is Nice and genuinely get the job done!
The staff was very knowledgeable and kind, especially the branch manager
Very efficient and polite
Excellent customer service 👏🏿 👌 …
Best interest rates on new vehicles that you can find anywhere. They make it easy for you to do business with them !! Highly recommend them !
I’m glad they work with me from time to time, but I wish I was able to get online banking and pay online. That would really help.
Every time I call or go in everyone is so nice and helpful…I’m so glad I choose Riverfalls for all my banking needs
Riverfall trusted me when my bank of 20+ years wouldn’t! Thanks Riverfall looking forward to doing many years of business with you!
Lona is an outstanding customer service agent. She makes every effort to ensure customer satisfaction.
I Enjoyed speaking with Mrs.Tressa! Not only did she get the problem solved but she was very NICE PATIENT AND UNDERSTANDING OF MY ISSUE!!!SHE WAS GREAT 🤗 …
Everyone is very helpful and very pleasant to deal with. They stayed with me til I fully understood the business ineeded to iit’s completion. I owe a large thank you
My experience with RiverFall Credit Union has always been positive! I reccomend banking with RiverFall Credit Union!
Mrs Lana was very helpful and nice. Went above an beyond to help me and was very patient with me in figuring everything out. Super sweet.
I have been banking with RiverFall for years now. I must say that Helena Sparks, is the best member service associate ever!
Unbelievable customer service. You can tell from the moment you walk through the door that your not just another customer and they always go above and beyond to help me with anything that I need. I wouldn’t bank anywhere else.
Very nice, patient,and caring
I had an issue over the weekend when they were closed, I sent them a message, the agent called me back first thing Monday morning and my issue was resolved. Easy peasy!
Great experience opening an account was fast and thorough. Highly recommended A+
Great visit with River Fall today! Quick and easy account set up and then Caleb helped me with a personal loan! 10/10
I always have nice and friendly people and very courteous and helpful.
RiverFall has been pleasant and easy to work with! I highly recommend using them for all your banking needs.
I was unable to access my account online. I online representative accurately instructed me how to resolve the situation and offered to remain on the line to assist in resolving my issue. Thanks for her kindness and concern.
I went into a location to set my son up an account. Location had 1 person setting up accounts. The teller who I spoke to and explain the situation to was very rude.
Tammy is always willing to help
The worker’s where very friendly. I think the lady who helped me was Jamie.
So far I’m liking what she told me about the bank.
Keep up the good work
The best credit union in Tuscaloosa hands down. Friendly staff, easy to work with. Jaime, Chad and Caleb, Dorian are the best at the downtown location.
Had a wonderful experience! Teller was very friendly and extremely helpful.
Absolutely the best Credit Union in Tuscaloosa…Anytime you have a spare minute stop through and ask for Jamie and open an account or for a loan ask for Caleb Bumgarner…Guaranteed they’ll have you walking out with a smile.
They are always very helpful..
Jennifer Haynie was exceptionally helpful to me with an auto loan. It took over a month for me to select a vehicle and she was patient throughout. Once I did decide on a vehicle, Jennifer worked with the dealership (despite personal hardships) to complete the transaction. Jennifer Haynie is an asset to Riverfall Credit Union!
Very friendly and helpful. Really good atmosphere and I’m glad they are in town.
I was having trouble accessing my app. I called and spoke with Tammy and she fixed the problem instantly.
I have had nothing but great experiences with RiverFall… From starting my account to getting a loan… They have great customer service in person and through their text service!
When you call this credit union you get a person you are going to see in the lobby. You don’t call an 800 number and get put on hold with corporate. In my opinion that makes RiverFall the best choice for banking in Tuscaloosa.
I give her five star
Everyone is always professional, kind, and helpful.
Healena is Such a wonderful young lady. She goes over and beyond to help. Always smiling. Her customer service is outstanding. I’ve been a member for years and thank you Healena
One of my favorite branches of Riverfall is downtown Tuscaloosa. My FAVORITE teller is this young African American lady that usually wears a pony tail/afro puff She has the most pleasant disposition. Today, she had just walked in from the …
Great local credit union. The people are ALWAYS both helpful and personable. Even if you only darken their doors 5 times a year, they will often know you by name, and have a conversation with you.
I’ve been a member with Teachers credit union /Riverfall Credit Union for over 20 years. I’ve always had the best service ever. So proud to have a bank that is dependable, personable , and always willing to work with me . I can’t see banking with any other bank.
Very professional, helpful, and kind.
We have enjoyed working with River Falls Credit Union. Very polite and helpful employees!!
“ From the moment I walked in the door I saw friendly, genuine, and smiling faces. Everyone was energetic and ready to do whatever they needed to do to get you in and out. I enjoyed my experience and I will be merging to this Credit Union very soon”.
I just moved at the end of last month. Got off work early to open an account. Called the location ahead of time and asked what I needed to open an account. I was told I needed my drivers license, social security card, and $5 minimum …
Great staff, friendly service. Chloe was amazing and very helpful. Highly recommended.
This business has always been very good to me and my family and always there to help with all banking needs. We won’t go anywhere else!
The lady that helped me was so polite and patient.
I am always impressed with the great customer service and efficiency of the tellers and other staff members. I especially enjoy interacting with Helena Sparks. She keeps a smile on her face, and she always has a pleasant and helpful attitude. MM
I needed personal info pertaining to my account but didn’t have decent knowledge. Therefore, I contacted RiverFall Credit Union through this system in which they could text you…They were very prompt with the texting and helped to solve my problem in little timing..Thanks Ms.Tammy for your help.
Very nice and polite hard working people thank you
Love this credit union! Wonderful customer service, the branch manager Daphne Newell helped me & everything was smooth & professional. Thanks Riverfall Credit union!
Not only did I get an amazing rate on financing my car through RCU, the staff is always so knowledgeable and friendly. They always go above and beyond!!!
I always have great experiences with the River Falls Credit Union located downtown Tuscaloosa. Teller staff super friendly very personable, the lending staff just as amazing, very detailed oriented and mindful of lending needs. Chad always …
They are very friendly. They greeted me as I walked through the door. I didn’t wait long on service, most of all I felt at home and like family. Dorian was very courtesy. They also have alot of different banking options. I highly recommend them!
Dorian Brooks is a rock star. She quickly attended to my email and request. Again she quickly sent me clear directions and electronic documents with arrows pointing to the places needing my attention. You may think well she was just doing …
They were extremely helpful and polite! Great experience- much better than waiting on someone to call you back or waiting on hold!
Riverfall Credit Union is great for all your banking needs and make it very easy to conduct business . I have several accounts with them and they take care of all my banking needs. They are knowledgeable about my relationship with the …
I’ve done my banking with Riverfall more years than I can remember. The staff is excellent, professional, and have often gone out of their way to assist me with my financial needs. I can highly recommend Riverfall Credit Union to meet anyone’s financial needs.
I have been banking with RiverFall Credit Union since I opened my very first bank account back in the 80’s! The staff at RiverFall have ALWAYS treated me like FAMILY. Any time I go in or call them, they recognize me immediately, and talking …
I absolutely love my local credit union!! One of these reasons is because of the people that work there. Lana has helped me in so many ways, She truly goes over and beyond to help me with my financial needs and even sometimes personal. And most importantly she always does it with a beautiful smile.
Riverfall CU is a great place to handle all of your financial needs. I prefer the branch on Hwy 69 South but all of their locations are willing to serve. Ms. Elisa Spencer is my favorite to work with. She always goes above and beyond in …
Prompt response to my question. Very helpful in getting my password reset
I was very pleased with the new service of instant issue. It was a Amazing relief to know that I no longer have to wait 5-7 business days to receive my debit card I misplaced today. Dorian was very efficient and cordial in taking care of my needs. I’m proud to be a member of River Falls CU.
Roll Tide
Unfortunately my printer was having a bad bad day! I texted back in forth with Riverfall’s teller- she was super sweet and kind, VERY helpful
She suggested I run get a hard copy and I was back home in 15 minutes
Online banking is awesome with a working printer, Lol
Great Service! DeAnthony was kind and very helpful.
We dealt with Kay Lackey at the downtown Tuscaloosa branch and she was awesome. Everyone there was so nice and Kay and Shari were both very helpful.
I was interested in refinancing my vehicles for their low interest rates when I walked up to their kaloosa branch. I was greeted by Jamie who told me about needing appointments due to covid 19. She was extremely helpful, knowledgeable and …
In This place – you’ll have the best experience!!!
Thank you RiverFall CU!!!
Riverfall and the call center did an outstanding job. I received a text and a phone call on Saturday, June 26th informing me there was a suspicious charge to my debit card. I thought it was a scam since nothing showed up when I checked my …
Friendly and helpful staff!! Sheri Stockard is the best.
The new River Falls Credit Union opened yesterday in Centreville. I have had an account with River Falls since March and have had issues with my debit card and app ever since. August Anna Caffee had it all fixed in less than 30 minutes. Every one at the location were super nice and I am glad.to have them in our hometown.
Kay @ RiverFall is absolutely hands down the best loan officer ever. She was so helpful and went above and beyond to make the loan process so easy. Thank you Kay. Your Amazing ⭐.
I thank they are very professional and showed courtesy they made sure I understood what I needed to know
RiverFall Credit Union…There is no other credit union or bank that can come close to the High Quality and Care that RiverFall gives to each customer!!! This reflection is in each staff member and also in their policies. …
I can always count on Riverfall for polite friendly service. They are always accurate and super helpful!
They are a great credit union. Always willing to help us out in any way needed. I use the one branch almost on a daily basis!!!
I have been with Riverfall Credit Union since before it was called Riverfall. For 42 years I have been a member and would not go any where else. The service is impeccable, the people wonderful and never fails to help. I love this bank. If you haven’t been told lately you’re doing a great job. Thank you.
Linda Johnson
Tammy was so helpful. Her calmness helped calm my frustration.
The agent was very helpful and she fixed the problem within mins great employee
Excellent service. Easy to join!
Representatives very nice!
Love this credit union. The tellers are very helpful and most important no long lines!!!
RiverFall has an excellent staff, which is there for you from day one , through out your process. They’re always making sure that you have the best banking experience ( may it be in-person or online).Their environment is ALWAYS clean and …
RiverFall is truly a great place that you can place your trust in doing your banking or even business banking. You will have great people to work with you and help u if needed to in making good choices for your coming future. So I say if …
My experience with Riverfall’s employees is always pleasant. They have proven to be courteous and friendly both in person as well as over the phone. I rely heavily on over the phone transactions whenever a need arises for across account …
Very pleasant experience. Professional and prompt service. 100% recommend. I wish I could remember the lady who helped me. She was awesome
RiverFall Credit Union is a great bank. We use them for my husbands business loan. They were great and not to mention had the lowest rates. We will definitely be using them for our personal banking now. The main office in town town Tuscaloosa is the best!!! Thank you all!!
Very nice, very helpful and friendly people.
I enjoy doing business with them.
I opened a checking account at the Northport location today. The entire staff was pleasant and made me feel at home. I loved the positive energy as well as the staff. Thanks ladies
I don’t actually bank here but have an awesome car loan thru RFCU…. only wish the process of making car payments was easier
Tammy was very knowledgeable during our telephone conversation, she resolved my concern rapidly and with much enthusiasm and professionalism.
We have been banking with teachers credit union for over 25 years. I love the customer service…especially Ms. Tammy she is very friendly and knowledgeable of her job.
Riverfall staff is professional, knowledgeable, helpful, and friendly. Been a member for 20 plus years so they’re more like family to us. Thank you for the support you’ve shown my family throughout the years !
They were very friendly! It took me no time to open an account with RiverFall. I loved the customer service. Ms. Chloe was very helpful at the Northport Branch. I love her.
I have been a valued customer for almost 40 year. My family also are members. They have always been able to satisfy my financial needs. The workers are always so helpful and polite. In the past, I have also recommended this Credit Union to many others. Thanks for being there when I really need you the most.