At Riverside Healthcare, our first priority is to provide the best care possible for our community. As a side benefit, we sometimes gain recognition … See more
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Sunday
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I use to remember that hospital when I was litel and I still remember the hospital for a year 2006 i was born in that hospital and I was still in that hospital for 13 year 😏 …
Worst hospital ever!! We’ve been waitingfor over 4 hours in the waiting room, we’ll never come back here again, the service was terrible. Going to St. Mary’s from now on.
3rd time for an appointment, they keep rescheduling the appointment without letting me know about it. Been out of medication now for more than 2 months.
I haven’t been here in awhile, but this time I was on home time and I had to bring a driver. Because of covid-19 he had to check in at a different entrance.
How can a place that is supposed to help people literally discharge a patient with sepsis .This place needs to be shut down or remanaged with people that actually care.
I’ve been here for 24 hours and absolutely everyone that has had contact with me has gone above and beyond to make me feel appreciated and cared for. That are a 10 in my book!!
Horrible went to have a us cardiogram blood pressure was to high sent me to er re let me sit in a chair in waiting room sick chest pains after 2hours I signed out left went to st Mary’s took me right in was 95 percent blocked could of died …
One of the exceptional healthcare organizations in the country. Outstanding staff and support personnel who care for your loved ones. Thank you Riverside!
I wonder if I could sue you for neglect because you lock your behavior health patients in their rooms for hours on end because your so short staffed. This is not going unnoticed… just saying… don’t send anyone you love here
The ER is ok. The hospital nurses are good. The hospital Docs are no good for the most part. Avoid them
Neither local hospital is accredited by the joint commission.
The thoroughness of the ED doctors and nurses at Riverside Medical Center more than likely saved my mother’s life last night. Also they have one hell of a chicken sandwich.
Cudos to the ER nurse “Lindsey” who worked last night and attended my granddaughter. She went the extra mile and found the problem my granddaughter has. THANK YOU LINDSEY. A true professional!
RIVERSIDE YOU SHOULD BE ASHAMED OF YOURSELF. TO MAKE SOMEONE PAY $310, AFTER THE INSURANCE PAID $500 (YES THE TOTAL WAS $810) JUST FOR A FACILITY FEE, SO THEY CAN SEE DOCTORS THAT ARE IN YOUR BULDING IS INSANE. SHAME ON YOU
Terrible service on the part of a few on the staff. Instead of giving me a menu they presumed to order my food for me. Food that went against my dietary restrictions. They did it three times. I refused help and left against their advice …
Having severe abdominal pains, got brought in by ambulance, when arrived the pain had gone down enough to apparently leave me in the waiting room for 3+HOURS! Finally left and went to champaign hospital
The people working at the front desk in the emergency room is very Unprofessional talking about what people was in the hospital for and it was people in the waiting room and they was very loud. People in the waiting room shouldn’t know what’s going on with people in the back. The hospital needs new staff
Worst hospital in Illinois. It’s all about the money. They don’t want to prescribed antibiotics. Or take a x-ray. And if your child gets hurt at church they ask what church ? Does it matter ? Why does a religion matter for health care? ??
The staff was very attentive, the dr.s, nurses, all the staff were very promt when i paged them. Then went above and beyond to take care of me from the time I walked into ER. I definatly recommend this hospital and I will be looking for a physcian with Riverside Medical Center as well.
The lady was very ignorant on the phone. I mistakenly called not knowing that it was the hospital and not a dr office where I can make an appointment and the female that picked up said ” this is the hospital you would have to call your …
Came in for back pain, got two shots to help with it, taking over an hour to just get discharge papers! Still currently waiting. Took forever to get seen, then it took forever for them to come administer the medication, and now it’s taking them forever to release. Not happy, and super ready to go.
Had a Dr who decided to not only treated my phyc needs she being a med also would go into my medical file and would change my medicine . This I believe caused me to fall last Oct and break my foot . She gave me higher doses of my sleep meds by 30%. Then she was fired or walked off the job. I don’t believe this was right but what to do.
Had my appendix removed here was a great smooth experience all the nurses were great and so friendly. Big shout out to Dr Roland and nurse Sara and all the others you guys were so good to me.
I had $36 when I went to the er they dont do a inventory of ur property and when I went to the floor my belongings stayed in bvb the er while I was upstairs and finally when it was brought up the staff inventoried my stuff without me …
Tonight a close family member went in the er from ambulance for an attempted suicide she ate over 200 pills mostly narcotics, she had been there many times very recently for similar insidents yet they keep discharging this woman instead of …
I had the worst customer service experience. I was bringing a friend to the interventional recovery unit for anprocedure. My friend is a wheelchair bound amputee with various other medical priblems. She had forgotten her handicap placard …
My son broke his collar bone and we were in and out in an hour. Everyone was professional and courteous, sympathetic to my son. I can’t say enough great things about the doctor, the nurse, and the tech that helped us.
Well hub is really dangerously ill and literally waited 30 minutes for someone to answer his call light then was rude and snippy when I spoke up for him saying rudely that she was sorry there’s only one nurse for six patients and next time …
I’m confused at what an emergency room is for anymore. Since the last time I used one was about 15 years ago. Something happened to my lower back, to the point that I can barely walk. And I mean struggling bent completely over crying. Feels …
This past Saturday morning, i went to rmc er with my daughter, who was attacked and beaten with a hammer, she is also an insulin dependent diabetic, we asked the staff 6 times for her blood sugar level to be tested, that didn’t happen for 2 …
Everytime I’ve been in the last several years, for myself and other family members, we’ve gotten in quickly. The staff is wonderfully caring. Sometimes they can’t get to you quickly IF they are really busy and they have more urgent cases. Several years ago I would not have given them a good review but they are so much better now.
Worst treatment ever from ER.I will never go there. On Aug 3rd treated my g-daughter like a dog. The ER nurses, social worker and the robo cop. Tried to contact CEO, President,VP and Pt Liaison to no Avail. (0 Stars)
I am NOT happy with this ER and will never return. My husband was having an allergic reaction to prednisone and developed serious Ulceratis Esophagitis. When he went to the ER, he was in extreme pain. They did nothing to look into any kind …
Nice building but if you are a patient waiting for the Heart and Cardiovascular group to call you back on the phone, good luck. I’ve called every day for three days and no return phone call after being assured they would call me back. Something is broken in their care delivery and is not being fixed
Worst food Ever!!! If you have to stay ..Inpatient. Not sure how they can take the flavor out of food. Some of the worst food ever. Supposedly “Skilled Chefs” prepare the food with the “freshest ingredients”???. Most certainly they take …
Once again the 3rd floor staff rendered beyond exceptional care! First, Telemetry cared for me when I was admitted for fainting/vertigo and walking pneumonia. They informed me about the pneumonia…smh I had no clue. Then about a month …
Everything was going well at my e.r visit until a nurse “Tim Brown” came in being rude saying “you can get up now I have a patient that needs this room!” 1st and far most I was not dressed and I was not comfortable with him coming in like …
Great service and employees, been there a couple times. Need to handle there paperwork a little better though. I understand that they are super busy. Though us patients need the paperwork to be finished for work and activities, ect..ect..
My wife went in with complaints of vomiting blood after a surgery. The wouldn’t do anything except bloodwork and sent her home. After realizing after the fact that she left her phone charger plugged in she went back right away and they said …
This review is specifically for the pharmacy. On the 22nd, I had Dr appointment @ 11:45am. By 12:45pm someone, not from my family, had picked up my prescription of 270 pills. The pharmacy is trying to blame my wife who’s name starts with …
I was at the triage in the ER and a nurse berated me before I could even tell her what my issue was. She lectured me about how I shouldn’t be managing my pain with narcotic at my age, and continued to use words like, “you’re an addict”, …
Never saw a doctor in E R ok nurse practitioner looked at me.
Had foot swollen so bad I couldn’t walk. I was told it’s arthritis go home and take an Advil. Thanks for the advice and 3000 dollar bill
The nurses were friendly and caring. The doctors were great. Entire 8 days. My husband was there his nurses were very nice, even thanking him for his service in the army. Everyone was just awesome.
Brought wife into ER to be seen waited over an hour after being told she would get a room in a couple minutes why would you only have one nurse working a night shift in an emergency room in the middle of the week
If I could give 0 stars I would…. 4 years ago I directed everyone here as they stood out as the better hospital in the area. Now i wouldn’t recommend it to my worst enemy. From horrible staffing issues, uninformed employees, current vistor updates, i could go on an on. If you need a doctor look elsewhere
Very upsetting to see such a enormous hospital and yet they couldn’t see my injured son. Came in to the ER with my son, and as I was explaining he had an injury in his mouth I was interrupted by an elderly woman ” saying they weren’t …
They were a contributing factor to my daughter’s death!!! Dr. Chatrath and his staff were allowed to turn my daughter away from her Vivitrol treatments that was covered by my BCBS great insurance that kept her clean and in recovery! We were …
Go anywhere but here. They want money money money. They say accept insurance then change their mind. They sent my coworkers to collections with forged documents.
You wait for several hours. When I sprained my ankle a couple of years ago, and when my accompaniment tried to get a wheelchair for me, a nurse told her she was crazy. There was a huge scene. They gave me a pair of generic crutches and a …
This hospital has gone down hill in the entirety of knowing it. They are completely negligent to a patient’s needs, they are money hungry, and they have contracted out with other hospitals meaning they can transfer you to hospitals as far …
They are always on top of things. Comes in every hour. Just looks in if you are sleeping. Only wakes you when needed. The rooms are private and they give the person staying with the patient a pull out bed pillows and blankets. EVERY time my …
Stay away from this hospital. They are shady. I witnessed it first-hand. They will alter documents to cover things up. They will justify their own negligence. They will leave out important things that you tell them. They will twist your …
My son’s expensive cell phone disappeared while beening checked in Riverside ER. Was right next to him on the blanket. He never left the room. They moved his items when they came in to check him. GONE……Called several times to be disregarded and given a run around.
My cousin and her mom’s family was in a car accident. They was very slow to get everyone looked at. They was all sitting in the emergency room waiting room. When I got there and I live 2 and half hours away from Kankakee. 7 hours later we …
While I feel most of the physicians here are very good, the nursing care here at the hospital is awful (with the exception of a few good ones). I have had numerous trips here over the past 2 years with my parents only because all of their …
I gave birth to my daughter her and the experience was excellent. Not all of the doctors and nurses here are the best but the good ones deserve an a five star rating. The lactation consultants are amazing and helped me through questionable …
Had our previous child here and it was a great experience (minus one complaint that was taken care of quickly). This time around we feel uninformed, rushed, and left feeling like this hospital is just a business with near total disregard …
On December 10th when my husband collapsed at work he was transported by Riverside ambulance from he patrol vehicle to St. Mary’s where he was pronounced dead. St. Mary’s sent my family a beautiful flower arrangement, a memorial lantern, a …
0 stars. Very disappointed in the care my mom received while she was there for 10 days. Unresponsive nurses that took over 40 minutes to respond to her lights. They never offered to clean her. She came home from the hospital in worse …
My mom was admitted. I am at high risk of catching the corona virus because of my respiratory illnesses. I did not visit her while she was admitted although I had daily conversations with her. I sent a 3 ring binder with all of my mom’s …
I had to go to the emergency room for what most people without leaving detail, would feel is a definitive emergency.
My BP was 220/110. This is never before happened in my life. I literally sat and …
Great care! I am so grateful and pleasantly impressed with the care that I received at Riverside. I went there with symptoms of blurred vision, high BP and nausea. They immediately took me in and within minutes a team did a scan, took …
Show up for a pre operation item and as always they ask for date of birth and name. They then ask you to sign something? What? No idea. Item isn’t on display, you are also not asked about a copy. People are wearing masks today. Directions …
Currently in a padded room right now because this hospital would not leave me leave. I came here just looking for a professional to talk about problems with. Couldn’t find a therapist with an open schedule, so I came here. Big mistake. They …
Recently moved and changed Doctors. Found the best PCP I could ask for, I have been to Riverside for multiple occasions the last 2 months. The staff in every department, from the front door Greeter to the xray techs (MRI, Mammogram, hand, …
Went in through emergency room, great service. They decided at 2 pm to admit my husband for a couple of days. We sat in the emergency room for THREE HOURS before they moved him to his room on the 3rd floor. Was told after they got him in …
Everyone is always very kind, which is wonderful.
Unfortunately, I had an experience a few weeks ago that left some improvements in hand-care to be desired. Well, i had to go back today, and I must say I …
Short of a few nurses I encountered that were exceptional the whole stay for my father has been a complete nightmare. There are nurses who don’t listen to specific instructions, enabling my dad to fall out bed. I am my dads POA and the …
I just had my baby here. And let me tell you.. these nurses are fabolous! The best care from day and night shift! Beautiful spirited woman! I mean there’s nothing more you can ask for. When people love what they do ; it shows. You cannot …
After begging almost for an appointment with a neurologist after a stroke the hospital cancelled not only one but two appointments. After giving up with a 69% blockage in one carotid artery in neck my primary care doctor told me to try …
I started working for Riverside as an HR Intern in the summer of 2019. I fell in love with the culture, mission, and group of people I was working with. Since that time, I have been given multiple opportunities to grow with the organization …
Went to ER. About 630pm on 11/16. 4 people behind the counter. 1 RN working with another employee, one employee just looking at actual receptionist. Receptionist was too busy flirting with two officers to bother to ask if she could help. …
I am currently a resident on The rehab unit after a complicated back surgery last week. I must say my treatment has been outstanding from the nurses, personal care assistants, occupational and physical therapy staff. I am impressed with the …
So if u value privacy and care… I do not recommend going to Riverside Medical Center ER. Sad excuse for an ER. My 5 year old was stuck in the hallway for 5 hours with no blanket, no sheet, no pillow, no anything. Under staff does not even …
I just had X-rays of my hand and the technician was arguing with me saying I cannot see the X-rays . then she says okay you can . After I lifted my hand and would not let them x-ray me.she said but no pictures because she will lose her …
Came into the ER this morning at 3AM. I was checked in and left in a room for 2.5 hrs. Someone came for my insurance info and stuff. But I still haven’t been taken back. I heard the nurse till the other nurse that they will have me wait …
Let me just say Riverside is one of the best hospitals to go to get checked out or if you are having bad chest pains and very very bad pains too like for Example August will make the two year mark I was working out around my place doing a …
I would give zero stars if I could.
Arrived at ER very sick. They took our financial and insurance information ($$$$) lightening fast and wait time was as expected. …
Terrible experience. Came in for chest and GI pain, was hospitalized for almost 3 days, was discharged with same symptoms. No communication between myself and Drs, was always getting wrong dosages of my regular medication, or ZERO dosages …
Brought daughter with possible appendices to E.R. checked in at desk at 10:47pm still sitting in waiting room it’s now 3:30 am… still no word on what’s going on no pain relief for my daughter and no word on how long we will still be …
Had a Cervical Spine injection on my neck from Dr. Juan Santiago Palma on Monday, August 15th, 2022 at Riverside. He did an excellent job and
his helpers and nurses at Riverside were awesome. Thank you Dr. Santiago and your helpers. Cindy Simmons
I was a patient here at Riverside Hospital on January 2022 for 8 days.I had Covid and I was told that I had Pneumonia which I later found out that I did not have. In fact I did not know this until one day the Home Heath Care Nurse told me …
Sat in the waiting room for 5 hours with no answers. Took xrays of my husband’s chest then put him back in ER waiting room to wait for blood tests and ekg. Waited another 2 hours and never got either one. Now you have someone who came to …
I had a scheduled procedure at Riverside today and after being redirected multiple times and waiting over an hour, I left without being seen. For unknown reasons, the hospital was on lockdown and instead of calling me ahead of time to warn …
This is my family’s review: Three ER visits in one week…extremely long wait times treated like she was crazy.
Update on Myriah, after taking her out of RMC er.. Security being called..went …
After being in an inpatient program, I was never sent a bill from this group, and do to my financial situation all of my hospital bills were supposed to be taken care of, I am now getting a collections notice. The healthcare system and the way private healthcare treats lower class individuals is disgusting and should be illegal.
My daughter was seen there and got terrible stitches-one, wound should have had 2 stitches instead of one because it kept bleeding for numerous days. And ive never seen someone leave a medical facility getting stitches that were almost a …
Edit: updating my last review but keeping it below as a reminder. The ER has improved. I had to visit again and it’s definitely doing better. Keep up the good work. …
The mental health treatment here needs a huge improvement. Had a family member that was admitted here for suicidal thoughts and they put her on a bed in the hallways for almost 12hrs. I also noticed some nurses here make decisions without …
I was in here for a procedure Nov 15. The staff and everyone else are very friendly. From checking in, pre op and the OR crew.
Special Thank You To ” Nava “in the recovery room. She was fantastic. Took very …
My husband had heart surgery and their heart team is outstanding!
Nice place
Excellent
Good helpful service
To much paper work😞 …
Horrible
Nice friendly staff.
1000% ♡☆
Very friendly and polite
Terrible experience there today…
Surgeon and nurse’s are great
They stole my leg
The staff and the care were excellent!!
very nice and helpful!
Takes forever to see a doctor even get into a room for that matter
Nothing but great care here
Needs a fast trac care team also needs to provide wait times
Always wait a long time. Some staff are very rude and impatient.
Their internet is trash get a better router
Good hospital. Beautiful facility.
I had to spend some time in the hospital for my first surgery was so invasive!!!!!!!!)))***
I use to remember that hospital when I was litel and I still remember the hospital for a year 2006 i was born in that hospital and I was still in that hospital for 13 year 😏 …
Great people here! Lots of top notch nurses& doctors
Riverside is a wonderful place full of beautiful people to help with any medical need.
Spent some time in the E R last night. The staff was fantastic from the minute I walked in until I left. Thanks for all your help!
Great Doctors, Nurses, and staff. Everyone was friendly, kind, and compassionate.
A lot of very unhappy staff there🙁 But 5 stars for Sean, Emily, Shannon,Amy truly people that care😊 thank you …
Do not tend to patients in a timely manner. Doctors have mis-diagnosed me or someone I know a multitude of times.
Worst hospital ever!! We’ve been waitingfor over 4 hours in the waiting room, we’ll never come back here again, the service was terrible. Going to St. Mary’s from now on.
Nurses that work in birthing area really need some customer service training and the waiting room for their is smaller than my bathroom
They took great care of my family member.
It’s a good local hospital with good doctors and staff. Always updating the facility to beter accommodate of help the patients.
worst place for employment as well as medical care
3rd time for an appointment, they keep rescheduling the appointment without letting me know about it. Been out of medication now for more than 2 months.
I haven’t been here in awhile, but this time I was on home time and I had to bring a driver. Because of covid-19 he had to check in at a different entrance.
Great patient care, staff, and one of the cleaner hospitals I’ve seen. Also has state of the art technology like a Da Vinci surgical room.
NO COMPLAINTS! Personnel in the cardio dept were so helpful
How can a place that is supposed to help people literally discharge a patient with sepsis .This place needs to be shut down or remanaged with people that actually care.
I’ve been here for 24 hours and absolutely everyone that has had contact with me has gone above and beyond to make me feel appreciated and cared for. That are a 10 in my book!!
Was a very good stay very nice nurses and very caring
Horrible went to have a us cardiogram blood pressure was to high sent me to er re let me sit in a chair in waiting room sick chest pains after 2hours I signed out left went to st Mary’s took me right in was 95 percent blocked could of died …
Amazing caring staff. I was a pleasure getting to know the staff. I rate them from one to ten, a twelve. Keep up the good work my hero’s
One of the exceptional healthcare organizations in the country. Outstanding staff and support personnel who care for your loved ones. Thank you Riverside!
I’ve been working with the HR staff recently and they’re very kind, knowledgeable and professional….just what I needed….
I wonder if I could sue you for neglect because you lock your behavior health patients in their rooms for hours on end because your so short staffed. This is not going unnoticed… just saying… don’t send anyone you love here
The ER is ok. The hospital nurses are good. The hospital Docs are no good for the most part. Avoid them
Neither local hospital is accredited by the joint commission.
I have always had a very pleasant experience with the nurses and doctors.
The thoroughness of the ED doctors and nurses at Riverside Medical Center more than likely saved my mother’s life last night. Also they have one hell of a chicken sandwich.
Cudos to the ER nurse “Lindsey” who worked last night and attended my granddaughter. She went the extra mile and found the problem my granddaughter has. THANK YOU LINDSEY. A true professional!
RIVERSIDE YOU SHOULD BE ASHAMED OF YOURSELF. TO MAKE SOMEONE PAY $310, AFTER THE INSURANCE PAID $500 (YES THE TOTAL WAS $810) JUST FOR A FACILITY FEE, SO THEY CAN SEE DOCTORS THAT ARE IN YOUR BULDING IS INSANE. SHAME ON YOU
Terrible service on the part of a few on the staff. Instead of giving me a menu they presumed to order my food for me. Food that went against my dietary restrictions. They did it three times. I refused help and left against their advice …
Having severe abdominal pains, got brought in by ambulance, when arrived the pain had gone down enough to apparently leave me in the waiting room for 3+HOURS! Finally left and went to champaign hospital
The people working at the front desk in the emergency room is very Unprofessional talking about what people was in the hospital for and it was people in the waiting room and they was very loud. People in the waiting room shouldn’t know what’s going on with people in the back. The hospital needs new staff
Worst hospital in Illinois. It’s all about the money. They don’t want to prescribed antibiotics. Or take a x-ray. And if your child gets hurt at church they ask what church ? Does it matter ? Why does a religion matter for health care? ??
The staff was very attentive, the dr.s, nurses, all the staff were very promt when i paged them. Then went above and beyond to take care of me from the time I walked into ER. I definatly recommend this hospital and I will be looking for a physcian with Riverside Medical Center as well.
The lady was very ignorant on the phone. I mistakenly called not knowing that it was the hospital and not a dr office where I can make an appointment and the female that picked up said ” this is the hospital you would have to call your …
Came in for back pain, got two shots to help with it, taking over an hour to just get discharge papers! Still currently waiting. Took forever to get seen, then it took forever for them to come administer the medication, and now it’s taking them forever to release. Not happy, and super ready to go.
Waited 4 hours before even seeing a nurse or getting any sort of care for my 2 year old son. Every staff member just sitting on their phone
Had a Dr who decided to not only treated my phyc needs she being a med also would go into my medical file and would change my medicine . This I believe caused me to fall last Oct and break my foot . She gave me higher doses of my sleep meds by 30%. Then she was fired or walked off the job. I don’t believe this was right but what to do.
Had my appendix removed here was a great smooth experience all the nurses were great and so friendly. Big shout out to Dr Roland and nurse Sara and all the others you guys were so good to me.
I had $36 when I went to the er they dont do a inventory of ur property and when I went to the floor my belongings stayed in bvb the er while I was upstairs and finally when it was brought up the staff inventoried my stuff without me …
Tonight a close family member went in the er from ambulance for an attempted suicide she ate over 200 pills mostly narcotics, she had been there many times very recently for similar insidents yet they keep discharging this woman instead of …
I had the worst customer service experience. I was bringing a friend to the interventional recovery unit for anprocedure. My friend is a wheelchair bound amputee with various other medical priblems. She had forgotten her handicap placard …
My son broke his collar bone and we were in and out in an hour. Everyone was professional and courteous, sympathetic to my son. I can’t say enough great things about the doctor, the nurse, and the tech that helped us.
Well hub is really dangerously ill and literally waited 30 minutes for someone to answer his call light then was rude and snippy when I spoke up for him saying rudely that she was sorry there’s only one nurse for six patients and next time …
I’m confused at what an emergency room is for anymore. Since the last time I used one was about 15 years ago. Something happened to my lower back, to the point that I can barely walk. And I mean struggling bent completely over crying. Feels …
This past Saturday morning, i went to rmc er with my daughter, who was attacked and beaten with a hammer, she is also an insulin dependent diabetic, we asked the staff 6 times for her blood sugar level to be tested, that didn’t happen for 2 …
Everytime I’ve been in the last several years, for myself and other family members, we’ve gotten in quickly. The staff is wonderfully caring. Sometimes they can’t get to you quickly IF they are really busy and they have more urgent cases. Several years ago I would not have given them a good review but they are so much better now.
Worst treatment ever from ER.I will never go there. On Aug 3rd treated my g-daughter like a dog. The ER nurses, social worker and the robo cop. Tried to contact CEO, President,VP and Pt Liaison to no Avail. (0 Stars)
I am NOT happy with this ER and will never return. My husband was having an allergic reaction to prednisone and developed serious Ulceratis Esophagitis. When he went to the ER, he was in extreme pain. They did nothing to look into any kind …
Nice building but if you are a patient waiting for the Heart and Cardiovascular group to call you back on the phone, good luck. I’ve called every day for three days and no return phone call after being assured they would call me back. Something is broken in their care delivery and is not being fixed
Worst food Ever!!! If you have to stay ..Inpatient. Not sure how they can take the flavor out of food. Some of the worst food ever. Supposedly “Skilled Chefs” prepare the food with the “freshest ingredients”???. Most certainly they take …
Once again the 3rd floor staff rendered beyond exceptional care! First, Telemetry cared for me when I was admitted for fainting/vertigo and walking pneumonia. They informed me about the pneumonia…smh I had no clue. Then about a month …
Everything was going well at my e.r visit until a nurse “Tim Brown” came in being rude saying “you can get up now I have a patient that needs this room!” 1st and far most I was not dressed and I was not comfortable with him coming in like …
Great service and employees, been there a couple times. Need to handle there paperwork a little better though. I understand that they are super busy. Though us patients need the paperwork to be finished for work and activities, ect..ect..
My wife went in with complaints of vomiting blood after a surgery. The wouldn’t do anything except bloodwork and sent her home. After realizing after the fact that she left her phone charger plugged in she went back right away and they said …
This review is specifically for the pharmacy. On the 22nd, I had Dr appointment @ 11:45am. By 12:45pm someone, not from my family, had picked up my prescription of 270 pills. The pharmacy is trying to blame my wife who’s name starts with …
I was at the triage in the ER and a nurse berated me before I could even tell her what my issue was. She lectured me about how I shouldn’t be managing my pain with narcotic at my age, and continued to use words like, “you’re an addict”, …
Never saw a doctor in E R ok nurse practitioner looked at me.
Had foot swollen so bad I couldn’t walk. I was told it’s arthritis go home and take an Advil. Thanks for the advice and 3000 dollar bill
The nurses were friendly and caring. The doctors were great. Entire 8 days. My husband was there his nurses were very nice, even thanking him for his service in the army. Everyone was just awesome.
Brought wife into ER to be seen waited over an hour after being told she would get a room in a couple minutes why would you only have one nurse working a night shift in an emergency room in the middle of the week
If I could give 0 stars I would…. 4 years ago I directed everyone here as they stood out as the better hospital in the area. Now i wouldn’t recommend it to my worst enemy. From horrible staffing issues, uninformed employees, current vistor updates, i could go on an on. If you need a doctor look elsewhere
Very upsetting to see such a enormous hospital and yet they couldn’t see my injured son. Came in to the ER with my son, and as I was explaining he had an injury in his mouth I was interrupted by an elderly woman ” saying they weren’t …
They were a contributing factor to my daughter’s death!!! Dr. Chatrath and his staff were allowed to turn my daughter away from her Vivitrol treatments that was covered by my BCBS great insurance that kept her clean and in recovery! We were …
No issues I always get treated w/respect, professional, good attitude, and most importantly they are resolved to make every effort to take care of me.
Go anywhere but here. They want money money money. They say accept insurance then change their mind. They sent my coworkers to collections with forged documents.
You wait for several hours. When I sprained my ankle a couple of years ago, and when my accompaniment tried to get a wheelchair for me, a nurse told her she was crazy. There was a huge scene. They gave me a pair of generic crutches and a …
This hospital has gone down hill in the entirety of knowing it. They are completely negligent to a patient’s needs, they are money hungry, and they have contracted out with other hospitals meaning they can transfer you to hospitals as far …
They are always on top of things. Comes in every hour. Just looks in if you are sleeping. Only wakes you when needed. The rooms are private and they give the person staying with the patient a pull out bed pillows and blankets. EVERY time my …
Stay away from this hospital. They are shady. I witnessed it first-hand. They will alter documents to cover things up. They will justify their own negligence. They will leave out important things that you tell them. They will twist your …
My son’s expensive cell phone disappeared while beening checked in Riverside ER. Was right next to him on the blanket. He never left the room. They moved his items when they came in to check him. GONE……Called several times to be disregarded and given a run around.
My cousin and her mom’s family was in a car accident. They was very slow to get everyone looked at. They was all sitting in the emergency room waiting room. When I got there and I live 2 and half hours away from Kankakee. 7 hours later we …
While I feel most of the physicians here are very good, the nursing care here at the hospital is awful (with the exception of a few good ones). I have had numerous trips here over the past 2 years with my parents only because all of their …
Worst service ever came into emergency and was just sitting for 2 and a half hours people that came in after me got seen before me never was called
I gave birth to my daughter her and the experience was excellent. Not all of the doctors and nurses here are the best but the good ones deserve an a five star rating. The lactation consultants are amazing and helped me through questionable …
Had our previous child here and it was a great experience (minus one complaint that was taken care of quickly). This time around we feel uninformed, rushed, and left feeling like this hospital is just a business with near total disregard …
On December 10th when my husband collapsed at work he was transported by Riverside ambulance from he patrol vehicle to St. Mary’s where he was pronounced dead. St. Mary’s sent my family a beautiful flower arrangement, a memorial lantern, a …
0 stars. Very disappointed in the care my mom received while she was there for 10 days. Unresponsive nurses that took over 40 minutes to respond to her lights. They never offered to clean her. She came home from the hospital in worse …
My mom was admitted. I am at high risk of catching the corona virus because of my respiratory illnesses. I did not visit her while she was admitted although I had daily conversations with her. I sent a 3 ring binder with all of my mom’s …
I had to go to the emergency room for what most people without leaving detail, would feel is a definitive emergency.
My BP was 220/110. This is never before happened in my life. I literally sat and …
TERRIBLE. A good chunk of the nurses here have terrible attitudes, and they do not now how to do their job.
Great care! I am so grateful and pleasantly impressed with the care that I received at Riverside. I went there with symptoms of blurred vision, high BP and nausea. They immediately took me in and within minutes a team did a scan, took …
Show up for a pre operation item and as always they ask for date of birth and name. They then ask you to sign something? What? No idea. Item isn’t on display, you are also not asked about a copy. People are wearing masks today. Directions …
Currently in a padded room right now because this hospital would not leave me leave. I came here just looking for a professional to talk about problems with. Couldn’t find a therapist with an open schedule, so I came here. Big mistake. They …
Recently moved and changed Doctors. Found the best PCP I could ask for, I have been to Riverside for multiple occasions the last 2 months. The staff in every department, from the front door Greeter to the xray techs (MRI, Mammogram, hand, …
Went in through emergency room, great service. They decided at 2 pm to admit my husband for a couple of days. We sat in the emergency room for THREE HOURS before they moved him to his room on the 3rd floor. Was told after they got him in …
I am currently unhappy with the behavior of the staff at this hospital. Down from the people answering the phones to the care from the doctors. …
Everyone is always very kind, which is wonderful.
Unfortunately, I had an experience a few weeks ago that left some improvements in hand-care to be desired. Well, i had to go back today, and I must say I …
Short of a few nurses I encountered that were exceptional the whole stay for my father has been a complete nightmare. There are nurses who don’t listen to specific instructions, enabling my dad to fall out bed. I am my dads POA and the …
I just had my baby here. And let me tell you.. these nurses are fabolous! The best care from day and night shift! Beautiful spirited woman! I mean there’s nothing more you can ask for. When people love what they do ; it shows. You cannot …
After begging almost for an appointment with a neurologist after a stroke the hospital cancelled not only one but two appointments. After giving up with a 69% blockage in one carotid artery in neck my primary care doctor told me to try …
I started working for Riverside as an HR Intern in the summer of 2019. I fell in love with the culture, mission, and group of people I was working with. Since that time, I have been given multiple opportunities to grow with the organization …
Went to ER. About 630pm on 11/16. 4 people behind the counter. 1 RN working with another employee, one employee just looking at actual receptionist. Receptionist was too busy flirting with two officers to bother to ask if she could help. …
I am currently a resident on The rehab unit after a complicated back surgery last week. I must say my treatment has been outstanding from the nurses, personal care assistants, occupational and physical therapy staff. I am impressed with the …
My Mom received great care here. I would like to thank the awesome staff on the ICU unit.
So if u value privacy and care… I do not recommend going to Riverside Medical Center ER. Sad excuse for an ER. My 5 year old was stuck in the hallway for 5 hours with no blanket, no sheet, no pillow, no anything. Under staff does not even …
This hospital is one of the best. Always keeping up to date with further improvements, as far as their building, as well their technological advances.
I just had X-rays of my hand and the technician was arguing with me saying I cannot see the X-rays . then she says okay you can . After I lifted my hand and would not let them x-ray me.she said but no pictures because she will lose her …
Came into the ER this morning at 3AM. I was checked in and left in a room for 2.5 hrs. Someone came for my insurance info and stuff. But I still haven’t been taken back. I heard the nurse till the other nurse that they will have me wait …
Let me just say Riverside is one of the best hospitals to go to get checked out or if you are having bad chest pains and very very bad pains too like for Example August will make the two year mark I was working out around my place doing a …
I would give zero stars if I could.
Arrived at ER very sick. They took our financial and insurance information ($$$$) lightening fast and wait time was as expected. …
Terrible experience. Came in for chest and GI pain, was hospitalized for almost 3 days, was discharged with same symptoms. No communication between myself and Drs, was always getting wrong dosages of my regular medication, or ZERO dosages …
Brought daughter with possible appendices to E.R. checked in at desk at 10:47pm still sitting in waiting room it’s now 3:30 am… still no word on what’s going on no pain relief for my daughter and no word on how long we will still be …
Had a Cervical Spine injection on my neck from Dr. Juan Santiago Palma on Monday, August 15th, 2022 at Riverside. He did an excellent job and
his helpers and nurses at Riverside were awesome. Thank you Dr. Santiago and your helpers. Cindy Simmons
I was a patient here at Riverside Hospital on January 2022 for 8 days.I had Covid and I was told that I had Pneumonia which I later found out that I did not have. In fact I did not know this until one day the Home Heath Care Nurse told me …
Sat in the waiting room for 5 hours with no answers. Took xrays of my husband’s chest then put him back in ER waiting room to wait for blood tests and ekg. Waited another 2 hours and never got either one. Now you have someone who came to …
Great Hospital. Time I entered the ER to the time I got back into the back to be treated was 10 mins tops. Great care by all.
I had a scheduled procedure at Riverside today and after being redirected multiple times and waiting over an hour, I left without being seen. For unknown reasons, the hospital was on lockdown and instead of calling me ahead of time to warn …
This is my family’s review: Three ER visits in one week…extremely long wait times treated like she was crazy.
Update on Myriah, after taking her out of RMC er.. Security being called..went …
After being in an inpatient program, I was never sent a bill from this group, and do to my financial situation all of my hospital bills were supposed to be taken care of, I am now getting a collections notice. The healthcare system and the way private healthcare treats lower class individuals is disgusting and should be illegal.
My daughter was seen there and got terrible stitches-one, wound should have had 2 stitches instead of one because it kept bleeding for numerous days. And ive never seen someone leave a medical facility getting stitches that were almost a …
Edit: updating my last review but keeping it below as a reminder. The ER has improved. I had to visit again and it’s definitely doing better. Keep up the good work. …
The mental health treatment here needs a huge improvement. Had a family member that was admitted here for suicidal thoughts and they put her on a bed in the hallways for almost 12hrs. I also noticed some nurses here make decisions without …
I was in here for a procedure Nov 15. The staff and everyone else are very friendly. From checking in, pre op and the OR crew.
Special Thank You To ” Nava “in the recovery room. She was fantastic. Took very …