Riverside Medical has pediatricians available 7 days a week to care for children from birth to 21 years of age. A virtual visit allows us to offer you advice … See more
I make a appointment at 5 pm and now is 6:09 PM and actually they have just few patients waiting so is the worst day here ever. That’s why I did a appointment. And a lady at the reception just answered me that she can’t do anything.
Let me explain to everyone that THIS is the spot that is reliable, fast, professional, organized, and extremely safe during these CRAZY times. Thank you riverside medical group of secaucus for being the prime example of how every medical group should be handling covid-19 testing 🙏🏼 …
i did have some bad experience before, but i think overall they are great medical group, the staff and doctors here are working so hard, they deserve a good rating, and i truely thankful for their convenient operating hours, saving us a lot trouble to the UC or ER!
Waste of time, and nobody’s paying attention at all just keeps us waiting and didn’t work out. My appointment was at 12:45 pm but I had to wait 2 hours so I just left from that place. Won’t go anymore there because they’re making only money with insuarance company. They don’t care about our time.
I would give negative stars if I can. when asked to provide the right strength of the prescription, I was sent this after following up for 3 weeks…its beyond ridiculous to a point its funny
I am medically knowledgeable. I would never go back for treatment at this office. Hopelessly mismanaged, dirty, understaffed. Unresponsive and total disinterest to patient needs or complaints. Disgusting Avoid
I don’t have much positive to say about Riverside. Unacceptable long wait times, regardless whether you have an appointment or not. Unfriendly staff. Just generally not a nice place to visit. We live in the area and have recently switched doctors in much further location as a result the poor service.
Long wait and unethical practice. They hide the child medical records. They are more interested in making money, rather than well being of child. Gave 3 flu shots to 1 1/2 yr child, in an year just to make money.
These people know what they’re doing saw Dr Barhoush yesterday her knowledge is insurmountable, her staff was quick and efficient. They made my daughter like the doctor and she never likes the doctor 10/10 would recommend!
Very poor service, they keep losing the file.
They made us wait three hours to see the doctor and finally we get in and the doc isn’t able to help us ….. because they can’t find the file. STILL CHARGED US …
This place should be held for fraud! Dr. Baker (the son) barely spends 30 seconds in the room checking my son, tells me to give him a spoonful of honey for his throat… that’s it! Next I get a $300 bill in the mail. This wasn’t the only time this has happened either.
I would like to thank Lea Monroe for her quick response and helping me out with my situation. On Monday I needed my medicine for my allergies ASAP because I was all out of them and was having facial pain and the nurse Lea Monroe sent in the request to my pharmacy ASAP. And sent me a e-mail to let me know it was taken care of.
Called riverside phone service 4 times for a question and they picked up twice to only to hang up and in one they picked up thinking they hung up to say “that they get over 400 calls a day and it’s too much” 🤨 Seriously ITS YOUR JOB if you …
I moved to a new state and wanted to have my kids medical records transferred, they charged 15 per child. In this age of electronic transactions, don’t know whey they would charge printing fee. But whatever. I was not happy about it.
This place has turned for the worse, so unorganized. I keep giving them chances and I am fed up. I loved the fact that they were open 365 long hours but it’s worth changing to Dr’s. At least I can get answers directly when I have questions. …
I’ve been coming here for the past four years and every single time regardless of my appointment time I wait a minimum of an hour. I honestly recommend taking ur children to an urgent care or a different office.
Best part is that doc is available all 7 days until late night and I don’t have to wait with sick kid hours at emergency. They are well equipped to handle most minor cases. If you serious then please go to emergency.
Everything is really bad. The nurses do not treat everyone correctly. Even though we paid the money they are still saying we have money left to pay. There is a really long waiting time.
Couldn’t put 0 star so 1 star it is… what’s the point of giving people appointments if you have to wait 2 hours each time in any case? Never understood it, never will. Just do walk-in only so your customers won’t be so frustrated.
Me and my family have been going there since 2012 . They have really good doctors and very professional staff .
Today I got help from Mariah Martinez, NSM.GSCI.BA , Customer Service Lead, she helped me to get an appointment . I really appreciated her help .
Id give this place a 0 if possible. Never answer the phone and women at front desk are beyond rude. If you can’t deal with mental patient’s then stay home ! That’s your job. Been to plenty of dr office’s, and this is by far the worst one. Super unorganized! Go somewhere else please take my word for it !
Always billed for things that are either already paid for (copayment) or things covered by insurance and billed incorrectly. Then you call, and have to wait over TWO HOURS (2 hours 40 min right now and still counting) to speak to someone regarding the bill accuracy. HORRIBLE
This place is a hit or miss. I don’t appreciate not being told ahead that an APN would be seeing me. If I’m paying, I want to see a real doctor.
Had a respitory infection and APN prescribed nasal spray and asthma med and told …
Very very poor support staffs and rude doctors at this secaucus residents. Took my new born to this pediatrics for couple of times and decided not to go. Despite being a secuacus resident, i spend few extra minutes and visit the Jersey city …
My daughter is a patient at Riverside peds in secaucus! I always have questions so I’m constantly emailing them and each time their quick at answering and helping me no matter how silly the question is.. my daughter and I were in recently …
I had a 9:10am appointment and waited for one hour and 20 minutes to be seen by the doctor. The vitals and ekg,were done 30 minutes after I arrived at 9am. Unprofessional and poor practice to wait so long for the doctor. And I have good insurance. I asked and still waited 30 minutes extra.
Completely unprofessional. Do not pick up the phone even after MORE THAN ONE HOUR ON HOLD. Also, had to wait one hour, even though I had an appointment, before going into the exam room. Very, very inefficient.
This place is poorly organized. I am very displeased with the services here. I’m here right now and there’s a worker with no mask on just gloves. I saw him taking and handing clipboards to people who possibly have covid then rub his nose. I …
Definitely recommend the Medical Group of Riverside located at the Secaucus location. From the start to end of every pediatric appointment the staff (in particular Melissa Hernandez R.N. and Medical Assistant Bella) works cohesively to provide outstanding service and care for both patients and guardians.
I went today and saw one of the guy doctors. For the sake of decency I will not flag his name. But this doctor do not care for his patients. He told me he has no time to look at my paperwork and have his nurses do it which afterwards he …
Pediatrics, doctors was very nice.
Unfortunately, the staff is horrendous.
The lady was very rude she kept picking up the phone calls while I was waiting …
I called for the first time because my pediatrician referred me…it was almost the end of the day and I told the girl I just needed an appointment…she put me on hold…and went home. After 15 minutes, I called from my other phone and the …
Too slow too many nurse practitioner not enough doctors and you can’t always see your same Dr because that particular Dr may have been over booked so they ask you to see some one else. And you need to keep after them to find out if your test results are in. They don’t call you you gotta call them 😒 …
Riverside implementing Telemedicine visits has been so convenient during these circumstance. I had a wonderful experience without having to expose myself or my children. I would recommend everyone book through Telemedicine
I have been visiting Riverside Pediatrics for over 13 years with my two kids and they absolutely adore Dr. Zeyad Baker. The patient experience at this office is remarkable every single visit. His staff are also very professional and help me …
This rating is applicable only to the pediatric center. I do not think any other such center provides 24×7 support (Doctors are available only till 10:00 pm). The wait time is usually long as not everyone comes for an well-visit. Still I would give them a 5 star because of the round the clock availability.
Horrible place to visit. Unless you are willing to wait here for atleast over 2 hours (with appointment) and okay with doctor coming in the room and rush you out, this isn’t the place for you. Doctors are soo busy that they can’t see …
Pathetic experience with Riverside pediatric group. My 6 month old son had to get hospitalized unnecessarily because the doctor at Riverside couldn’t do the right diagnosis initially and made a small health issue into a major one. If the …
Never come to this place again. The clinic is always overbooked the appointment and just keep you waiting for more than 2 hours. The reception is rude. The medical record is a mess. This is the worst clinic I have been ever. …
Good service from doctors and staff. I liked a most important facility about Riverside is Care Coordinate email program . For small small issues about kids , you will get help from the team over email itself round the clock. 👍👍👍 …
I am writing this review on behalf of my grandmother, who is a patient of Riverside. This medical group must be one of the worst that has ever treated my grandmother, whom which I’ve gone with on every visit that she has had there. My …
Horrible service.. My wife has been there 6 weeks ago for a basic check up, the results were to be provided within a week. Despite she called numerous times no results yet. She has been calling once or twice a week and she is told that the …
Dr told me that testing me for covid would be a waste of resources. Because I’m “young and healthy” apparently. Despite knowing absolutely nothing about my medical history as it was my first time meeting with this doctor or dealing with …
Just a brief note to let you know that we appreciated all your help. From the young man that greeted us at the Mahwah facility to the extremely helpful young lady there who spent 20 minutes or more to get to the right person for us so that …
My mother is 80 and I have limited access to her and was unable to help understand the telemed concept. Ms. Mariah Martinez did not hesitate to accommodate my mom with a call to set up an appointment. Very grateful.
Dr. Omar Baker is a caring person who always puts me at ease. When my daughter was born she had high Bilirubin and he treated her. We were (and still are) nervous first time parents. For convenience we switched to the Hoboken North office; …
Riverside Pediatric Group was amazing! I’ve lived in California, Texas, and Now here in New Jersey and I am blown away how sweet and kind all the staff here was. Gina from Secaucus Peds was awesome! She was very professional and caring. …
The email booking is fantastic. Jessica was quick to get me the appt times I needed. And of course all the doctors, front desk and assistants in the ridgewood location are great! Attentive to my concerns and super friendly. Makes going to the doctor a pleasant experience!
I’m an essential employee that’s been exposed to several people at my job with positive covid test results. I was excited to hear about Riverside’s Rapid testing through Nurse Yani. She set me up with a telemedicine visit over Zoom and …
This is called a group of pediatrics but there is one doctor when you visit here for service having your sick kids wait for hours and hours with an appointment or a walk in. No matter what, your entire day has to be dedicated to wait at the …
Horrible experience not sure if it’s always like this but i came in at 1:15 PM after have an appointment for 1:30 PM to treat a UTI. at the time of this review it’s 4:09 PM and it’s like I don’t exist. People who surely did not have earlier …
What more can I say then the staff are great and always so helpful. I truly appreciate them so much especially the Telemedicine Team. They are quick with responses, go above and beyond, and take the next step to ensure your concerns are …
They are now offering telemedicine virtual visits to patients. I had a telemedicine visit with Dr. Shah yesterday through Zoom. I downloaded the app on my phone. It was very convenient to get a refill on my medications, especially when my …
I received excellent customer service over email from the Riverside Medical Group, particularly from the Telemedicine Nurse Jaclyn Chavez, RN. They were understanding of my time constraints and actively worked to schedule a rapid test for …
Terrible wait time and receptionist not helpful. I have been waiting for an hour and fifteen minutes PAST my appointment time and I still have not seen a doctor. When I asked reception when I would be seen they just said soon. Someone who …
Reasons for my rating. I set an appointment because I have other things to do that day. Had 11am appt. Came in at 1040am. Didn’t get seen by doctot til 1150pm. What’s the point of setting appt if I still have to wait this long. If you are …
Pathetic office management. Wait is always long 2-3 hours. They still use paper for records. You wont get same doctor and everytime doctor gets confused while reading the history. They make mistake always. …
I love riverside pediatrics- Dr zeyad is kind to my kids and always answers any questions that I have. He cares a great deal about my children and is very knowledgeable. I would absolutely recommend him to any parent. I am able to see him …
There are limited options for a good pediatric in Jersey city but Riverside is best to be avoided. Wait times are always long but we had issue of high antibiotic dosage, unnecessary calling for a visit and directing to ER, calling for multiple visits etc.
I’ve been trying to get my medical records as I have to leave the country. Have been emailing them and no one answers. When I call no one knows anything about who can help with my medical records. If anyone had this problem and eventually was able to get their records please let me know how and what I can do.
Extremely rude on the phone and unhelpful.
As a healthcare worker myself, it is necessary to listen to your patient’s concern not just brush them off the phone. I understand how overwhelming it can be …
After doctor’s visit to my primary care physician, I was informed I should get a follow up test scan. I was able to get the scan but did not get the results. I reached out to the Riverside Telemedical Team in Secaucus via email to explain …
I can’t say enough amazing things about this practice. I have been taking my son to see Dr. Baker since he was born ( he just turned 3). My son suffered from Febrile Seizures and the attention to detail and care that both the nursing …
This is the worst place ever. The make you wait for hours just to see a doctor for less than 5 minutes each and every time. Please do not take your child here, they don’t have any respect for their patients . One star is way to much for this practice.
The staff and most doctors (shah, viola) should receive a 5 star review, but one doctor. Explained to me the difference between a covid test and antibodies with a smirk on his face, he laughed at my questions and told me, it was not a hard …
I came to this location because my PCP at Rutherford was not in. I had an infected nail/finger. The Dr. I met with was pleasant and completed the necessary treatment for my finger. A culture was taken and I was prescribed antibiotics. When …
The staff were great with us for the testing and fast reponce through email. The best part is that the results are rapid great if you are traveling. I would like to thank all staff for taking care of us in a great manner including the coordinator.
I took a FREE Childbirth Education class here at Riverside Pediatrics with Erica, the class was amazing and extremely informative. All the classes in NYC were at least $300-400 and they covered the same topics. Booking the class was …
I visited Riverside Medical Group in Secaucus to see ENT Dr Reitzan in Sept 2014. I paid my co-pay upfront ($75) and went in to see the doctor. She did a simple ear wax removal and suggested getting an ear test done after the procedure. …
The Secaucus one is open all odd hours which is a huge bonus when you have a sick child at night. Good doctors. And very easy to make appointments, get medical records from Care Coordination Center. But 4 starts since it is always busy. Have to wait for hours to see a pediatrician. Maybe they should add more doctors to the roster.
I’ve gone to this place my whole life (seen almost every Dr. Baker) and I’m telling you now, service has gotten god awful in the past few years. The amount of times me and my sister have come over the past few months and have never even SEEN a doctor is ridiculous. Will not be coming back and am now on the search for a new PCP.
I had a Great Experience at riverside med group pediatric in secaucus, my family and I have been patients of riverside for over 17 years. A few days ago I took my youngest son to the secaucus off, dr. Thomas and the manager susie gave my …
I changed doctors because the last provider I was seeing was not very thorough, I went to my new provider and they stated they will be requesting records, long story short, I received and e-mail saying that i have to pay for my own medical …
This was the worst experience of my life. I had a appointment at 11 a.m and they made me sit till 12:30 . This is unexceptable. They people treat us like criminals. They also charged me 100$ for this. They only work for money and they do not treat there patients correctly.
I must say that I am very disappointed. I read the reviews and came anyway. It’s a Friday night at 9:30 it is now 11:20 and we are still waiting for my 3month old to see the doctor!!!! I will NEVER EVER come back to this location EVER …
This place is terrible. Every time am there the wait time is over an hour. So I booked an 8am appointment as the first patient of the day, yet I still had to wait over an hour cause the doctor got in at 8:30 and was eating his breakfast …
Only interested in my money. They charged me more money so on asking them why, I was told I was diagnosed for fever + Cough, which is charged more than just fever or just cough. Really? …
I’ve been going here for a couple years they used to be good doctors there’s no more all they have is apn and when it comes down to your Health they don’t know nothing and whatever questions you have to ask about your Health all they can …
I had the worst experience at this doctors office. I made an appointment for 1 pm and had to wait two hours for my child to be seen by a doctor. Once they finally called me they said the doctor had to leave. The staff was so upset when I complained about a two hours waiting. Do yourselves a favor and find another doctor.
I used to go to riverside when I was a child and remember how great the care was but now it’s an utter disaster. Very disappointing. Got charged double by the staff at the front desk, and each time I have an appointment the wait is forever …
The only reason it’s getting 2 stars is for Dr. Jadun. He is a great pediatrician and we’re so sad that we have to change doctors because of the very poorly managed office. Like a lot of other people mentioned the wait is definitely between …
Sat 815 appointment and waited 2 hours to be seeing, this needs to stop your waisting people’s time . This is not the first time this happens and the waiting room only have 3 people waiting. Come on dr rama you need to do better for your patients.. oh wait it look like no one cares
This place is waste of time. Both manger or HR, wasn’t able to tell me if this was full time job or part time job after hiring. After I told them I have second job they look upset. I ask them if this is full time job let me know so I can …
This place is awesome! I feel it’s a 24hr place (even though it really isn’t but they’re always open) anyhow the doctors are knowledgeable and friendly. I’m usually seen by any available doctor, which works for me. Some people prefer the …
I recently switched to this practice and I couldn’t be happier. For starters they are open 7am – Midnight. 365. Im always able to come in no matter what my work schedule looks like. I love the fact that my pediatrician Dr. Zeyad Baker has …
Both internal and pediatric offices are nothing less than superb. The email team is always quick to respond, and always as beneficial as possible. Also, to any patient’s advantage, they are available to you 24/7, meaning at 3 am, I would be …
Although by keeping their facility open 365 days a year, they are providing a great service to the community, it is not worth going there unless you have an appointment or unless your child is not critical condition. Walk-ins are treated as …
Waiting time is crazy! They’re constantly over booking and have patients waiting 45-1:30 minutes waiting out front then call you to the back room to have you wait another 30-45 mins. It’s a professional place with unprofessional practices. …
The email triage team deserves a shout out, the promptness of responses through initial appointment inquiry through final appointment confirmation were spot on (within hours, including Friday after regular business hours), seem less process based on this highly trained and professional team. Exceeded my expectations!
Terrible. Stay away! Had family members wait 3-4 hours for COVID vaccine. They don’t go by appointment time. Overbooked. Packed waiting room, VERY disorganized. THEY CHARGE YOU A FEE FOR COVID VACCINE.
TOO BIG TO CARE!!!! Great Doctors, just don’t listen if they send you to a specialist only in house. Be smart, look for a specialist with good ratings that accepts your insurance and ask for a referral there. Good luck trying to get ahold …
I supposed to have a virtual appointment today at 815 am.. Now it is 1:20 pm and still waiting,,, called twice and everytime I got the same answer “we will call you back to give you the ID meeting” very frustrating.
If you come here for Covid testing prepare to spend several hours in line in your car. Appointment time means nothing, it just allows you to get in line (
If you can find it). There is no signage where the line starts. I stood in line …
This place is absolutely useless! My husband was having trouble breathing and even though he was tested for covid and he was negative they refuse to treat him. He needed a lung test because he has asthma. Per the doctor “ they were too …
I have been a client of this practice for some time now but today’s visit has forced me to look elsewhere. While the practice has some excellent medical professionals that I will sorely miss, the group has a bad habit of overbooking by way …
The office staff is great. Gina is amazing in the care and kindliness she presents. One of my children is autistic and she always makes him and I feel welcome, and provides any information necessary needed for that appointment. She is always with a smile just great, thank you Gina !
I can not tell you how happy we are about the level of care our baby has received from Dr. Omar Baker and the other team member at Riverside Pediatrics-Secaucus location. Everyone from the business staff to the nursing staff, and of course …
***DO NOT SEEK CARE HERE!*** My family (Husband and two children) have scheduled an appointment for Secaucus to obtain the flu shots. At that current moment, my insurance to my knowledge was still active. At arrival, I checked my family in …
After arriving at 1:00 for my 1:20 appointment, I didn’t get to see the doctor until 4:00 and that’s after 3 people who were in front of me left. I had a procedure that I wanted to find out the results so I felt complied to stay. When we …
Terrible service and unprofessional doctors. Doctors do not make you feel comfortable, very unorganized all the time. It takes forever to get a call back and when you do they put you on hold again. Will definitely be finding a new healthcare provider
The staff at Riverside medical Center were great. There was a little mixup so I had to wait even though I had an appointment but in the end they took care of me and gave me my results. They explained in detail what I should do etc. I recommend them for all your Covid needs
Only if I could give it no ratings. I came to see Doctor Shah. I am a patient of Hyper tension. He consulted me for a MRI and changed my prescription for blood pressure. After waiting for 2 days I found out that my MRI got denied due to …
It’s better to visit somewhere instead of wasting time in secaucus. They’re taking in by only appointment but not on time. If somebody wants to make an appointment and visit to secaucus, plz come 2/4 hours earlier than you appointment time.
This review is for the Pediatrics section. We have been visiting the Riverside Medical Group Pediatrics, Secaucus location for 4 years and the quality of care has been in a constant decline. We saw some improvements when it came to parking …
I was charged two different “prices” for the same “service” on two different visits because one service was by a “specialist” and other service was by a non-specialist! No one asked me before assigning me the “doctor” whether I want to see …
In one word, these guys SUCK! They do have some good things about them, but over all they are a horrible 3rd rated facility. The online customer care sounds wonderful, but they are anything but wonderful or convenient, instead you’re going …
No point in making an appointment at this establishment. Extremely unorganized! They’ll have you waiting for hours after your appointment even mixed in with covid patients and no disinfecting between sick patients. Literally no consideration for your busy day off!
I asked to make an appointment so they put me in for virtual one first. Then they called me to give virtual ID and password but the password given was incorrect.. when I called back to say that it’s the wrong password he said he put in …
Even after so many emails just asking for my daughter’s blood work and medical report, there is no response. It’s been more than 2 weeks.
They told us to call regular office hours, and when we call it never transfers to the right person or location.
Absolutely terrible facility. Wait is unbearably long wait times. They will bill you months (4-5 months literally) after the visit. They will never tell you they are out of network & if you are out of network be ready to pay 380$/ visit! …
Today I contacted riverside medical group via email and I got a responds within minutes. Lea Monroe from Secaucus riverside medical group was very helpful with helping me make an appointment for my two Children. Very professional, …
Part of what they promote is patient experience and putting us first. I learned that from all the time I spent on hold hearing the looped voice recording (great experience). The truth is my experience was far from great. They put me in the …
My grandson was with Riverside Pediatric in Jersey City with Dr. Coleman. My daughter repeatedly told Dr. Coleman her son’s nose was constantly stuffed. She told him he would wake up crying and vigorously rubbing his nose. She told him he …
I have used Riverside for years as my Primary care physician. Wonderful staff! Dr. Kavanaugh and Agnes are the best! Also I have had great experiences with their after hours email. Sharlema RN was wonderful and provided much needed medical records very quickly. Thanks so much Riverside!
I wanted to take this opportunity to thank and acknowledge the night shift at Riverside Medical Group in Secaucus. The team, especially Melanie, was extremely helpful and very friendly. Melanie went out of her way to expedite the visit for …
I normally never writes reviews but I have to just to warn parents out there. Our ped is now part of Riverside and we called his office during off hours and they connected directly to Secaucus office. We took him in for wheezing treatment. …
As a busy Mother and wife I truly appreciate the ease of this VITAL service. Even before Covid I used this service because I needed to be able to communicate with my Doctor as things came up and I needed help. …
This place is a joke. One visit there was more than I needed to know to never go back. 3 things: The etiquette of the admin women at the desk was unprofessional. I’m all about having fun while you work but they were openly discussing …
If we have to describe in two words about this place i would say “MONEY HUNGRY”. Issues about Multiple booking, Wait times, Front desk was well written in below reviews as well as in Yelp.In our case, we had an appointment for sick child at …
An absolute disgrace, terrible customer service. the referral process is the worst ive ever seen. it took me 3 weeks to get a referral appointment. 1 person handles all the referrals, not enough. Rude over the phone. Long waits at the …
I had the opportunity to interact with many physicians, and although they have shown tremendous insight into their acquired field and patient health. As a patient, I realized that Dr. Kyle Viola is an excellent, knowledgeable, sensitive, …
i wish i could put 0 star…worst medical service provider ever. i went there for annual physical…they performed hearing test and did not tell me that it is not covered by insurance even after repeatedly asking if service is covered by …
Let me start by saying that they have plenty of PA’s and RN’s but I have yet to sit with a doctor. Bear in mind that they tout having 200 board certified providers spread over 75 locations. Which should equal 2-3 doctors per location but I …
I took my son here because he was complaining he didn’t feel good and he had a fever. Not only did they take me right away but even the night time Manager Susie came in to check on us. The provider which was Kelly Cavanaugh was great with …
My husband and I are expecting our baby boy in three weeks. We had a prenatal (pediatric consultation) with Dr. Zeyad Baker and it was a terrible first experience/impression ever had with a doctor. He walked right into the office, didn’t …
While the doctor I normally use is great the front desk staff don’t always tell you that the doctor you want to see is not available. And you wind up seeing another doctor that you did not want to see. That is bad business in my view and …
I have been taking my children there for last 3 years and progressively it has got worst. Every time you visit, your child will be seen by a new APN – advance practice nurse. They advertise as having a large group of doctors but in actual …
Dr. Baker and his staff are awesome. They’re open until midnight everyday and it’s so practical. Never waited waited more than 15 mins. If your kid is super sick you tell the front desk and a nurse comes out to help you immediately. The staff is nice and caring. Couldn’t ask for a better place.
Riverside Pediatrics Group Secaucus is a complete let down. Don’t bother driving your kids to this awful place. They left my wife in tears when they didn’t let my 8 year old son in because he had no appointment. WHAT HEARTLESS PERSON …
Giving this place a 2 star been coming here for 2 years now and it’s bad long wait times even with appointments the. The doctor u get are NP some are good others I guess need to go back to school and some don’t like prescribing medication …
When I go for my Doctor’s appointment, there is a person at the entrance taking temperature reading and asking questions about Covid contact. The Doctors and staff are very Professional, knowledgeable of their jobs, everyone helps out if a Nurse needs assistance . Great customer service care.
the worse Medical Group. My mom was going there I received so many bills one because they sent it to a lab that was not covered by the insurance. a huge amount of money from their foot doctor Michael Perlman. who saw my mom a minute told …
I’ve been coming to this practice for years, and they have a new system in place where clearly they are putting profits over patients. I had been feeling ill for a while and went in for a check up. I had resident Kim come in speak to me …
I took my son here for a visit and left completely upset. We waited to see a doctor for over an hour and when we did see the doctor the doctor was completely incompetent and did not know what the hell was going on. She didn’t even check his urine after they made us do one.
The center did a very good job in taking care of multiple problems that our family experienced. We are particularly grateful to Agusto Rojas and Dr. Atoot who were knowledgeable and caring and provided excellent medical care. In general, …
Terrible, absolutely terrible. Last time I went they told me I had a common cold, and they gave me antibiotics. After a few days I got rushed to the hospital, only to find out I didn’t have a common cold. I had pneumonia …
Dr. Shah is amazing. He genuinely cares about his clients well being. On my first visit I got tested for everything from Covid, blood work and STDs. Doctor gave me a weight consultation which provided me the options that felt just right. I love the fact they are open on Sundays. Highly recommended. I love this place💕. …
No respect to the customer patient the people assigned to take an appointment are very rude she always hung up even we not yet done to talked asking what next available schedule dr rama have. Today my husband and my son experience that. So …
We have been visiting this place for last 3 years – initially it was fantastic place. Ever since Dr. Z. Baker left office from this location this location became horrible. Now the avg. wait time for the patient is min 1 hour – no matter if …
My daughters have been patients here for 3.5 years. I personally loved Dr. Baker and Dr. Barhoush but lately this place has turned into a madhouse. Whenever I go I wait approximately 3 hours, and the last time they lost my daughters chart …
I love the emailing system they have! At any time and day, a nurse takes their time to answer any question or concerns you may have about your little one. A special thanks to all nurses who take their time and answer all concerns as soon as …
Extremely rude staff at ENT location. Been here twice, the staff never greets patients. Does not have rescheduling appointment policy. They make their own rules. Throws receipts at patients. Like seriously! I’m a doctor myself and if I see …
A 1/2 star is also not worth for the back staff. I have read quite a few reviews & all are complaining about the wait. Its true, the wait is ridiculous. Easy 1-1.5 hrs for a visit whether it being a well or sick visit. But I can top this …
I had a really bad experience visiting Riverside Medical Group in Secaucus. They give appointments even without thinking about the number of patients and they make them wait for atleast 4 hours for a simple wellness visit. The staff is …
Getting in contact with a medical professional over the phone is impossible. I have been trying since Sunday (today is Thursday) to reach a medical provider over the phone to ask about a prescription that was not sent over to the pharmacy. …
One of the most unprofessional medical clinic.I was given a doctor’s appointment for 6:45 PM. I reached riverside medical institute at 6:40 PM.I was told at the reception that doctor has left 5 minutes back .I was really surprised with this …
I highly advise against using riverside medical group and going to Urszula Bednarska she was extremely unprofessional with my girlfriend who has had anxiety for over 5 years and was looking to refill her prescription. After waiting for over …
I have no complaints about the doctors. However, the staff (Natalie and James) were acting as doctors telling me what to do over the phone. I was not able to go due to a strong headache. They were very heartless and told me wrong …
I absolutely love Riverside Pediatrics and Dr. O Baker. I have been a patient there since July 2010 and I have had a great experience. The doctors are caring, patient and attentive. The staff is friendly and accommodating. The office is …
Made an appt for 930am. I was on time…I didn’t get out of that office til 12:30. Both my kids were in for well visits. They did all the work took about 20 mins and then the wait started. When the dr finally came in she didn’t even …
Worst Customer service ever! I saw the low rating but still continue to seek service. BIG MISTAKE. It takes hours to get someone on the phone, and after finally getting thru a person, if you get disconnected, they don’t return your call! …
Looove Dr Shah he is absolutely the best, I never really wait for a long time, but sometimes definitely some difficulty getting to speak to someone. That’s why I use the online scheduling and all my requests . These are hard times, and as a …
We needed to have a Covid-19 test performed within 72 of our trip to Aruba. Riverside was great. They answered all my questions and was flexible to accommodate our changing 72 hour window. I was a little wary having the schedule through …
The wait times are unbearable. We wait an hour before they even called us up to registered. We didn’t bother to register and left. Other parents in the waiting room were saying that they had been there for an hour and half to two hours one …
I used to love this office pre-covid however, I have had problems every single time I’ve attempted to have an appointment since. They never call you for your telemedicine appointment on time and then when you try to get in contact with the …
I have to say this is the worst experience I have ever had in a doctors office. Got here early for 330 appointment. I haven’t been seen by a nurse until 515. The nurse I saw was nice. But that’s about it. The other staff was upset because I complained about almost a 2 hour wait. Do yourself a favor. Find another doctor
I called to see if I could come in with my daughter, they told me to have a seat. I women comes out of her room really mad because was had been waiting their one hour and half with her one year old. I got up to ask how long till I was …
If I could give this group zero stars I would. Spent 3 hours waiting for a telehealth call. Had to call them a half dozen times. You get a different person every time and a different answer every time. …
Always Atleast minimum of 4 hour wait ! Your appointment does not matter , you will be waiting here for hours to be seen! It’s always freezing and they overbook with only one doctor
Very pleasant staff who are always helpful. The wait can be a bit at high volume times but nothing that isn’t expected especially if you are a walk in.
Using the Care Coordination Center email is the best! I get answers within 5-10 …
I find that staff very non cooperative. At times when you reach there without even talking to you they say no. I was shocked and said i did take an appointment.. …
Unreal! Came for my daughters 4 day checkup & had us in the waiting room for almost 2 hours. With how bad hand foot & mouth is right now you would think they would make a brand new baby a priority. Have a little compassion guys, my wife …
I was sent to get tested for covid and was told I needed an appointment. I drove up and no one asked if I had an appointment they just asked for my insurance and drivers license. I waited an hour before someone saw me. Then I got tested and …
Been going here for a few years and you can really notice change in the practice. Dr Z used to push staff to minimize the wait time but now you can see staff chit chatting and spending time on phones. Expect 45 minutes of wait time in …
Had an excellent experience with setting appointments for my husband and I do be Covid tested for travel. Customer service was incredibly quick to respond and the rep I worked with Maria Galarza, was so sweet and easy to work with. Once …
Horrible experience on this day!! My son had an appointment!! We had to wait an hour and half just to get in the room. I asked the front desk receptionist how long is the wait. She said 15 mins! Wrong!! Waited almost 2 hours just to get his …
2:30pm appointment for a covid test, after a full hour and still not checked in yet. There are literally full parking lot of about 30 people in front of us still and there are probably 10 or 15 more behind us. How many people did they …
I recently took my daughter to Riverside Medical in Secaucus, NJ. It was about 9:00 pm and there was quite a bit of people there, but the staff was amazing and efficient. Gina took care of us, and although my daughter was screaming the …
While some of the doctors may be good, the practice as a whole is awful. The staff from the front desk to phone receptionists to the medical records department to administration is incompetent even at the most basic of tasks. I’ve been …
The majority of the doctors are excellent but they have the absolute WORST office staff!!!!….Every time you go, they have about 8 people just itting around talking but when you call you’re always on hold for over 15 minutes. They have …
I am extremely thankful with Riverside Pediatrics Secaucus Office and their whole staff. Although my daughter is a regular patient from its Jersey City location we had the need to find a doctor on a Sunday. This office is open 365 days from …
I’ve been coming here since I was born, and throughout the years, their services and care have just gone downhill as they began to expand. It’s sad how little the doctors here care and don’t show compassion for their work, as an aspiring …
I love Riverside Medical Group. My daughter and I have been patients since her very first appointment after she was born. Twelve + years of amazing care. The staff is fantastic and it’s so easy to get an appointment.
I called and emailed to request information, they failed to tell me what I would need at the appointment. When I showed up for my appointment I called before showing up a few minutes late and explained to someone there I will reschedule if …
I would prefer to give them a ZERO! My daughter’s appointment was at 12:00pm, the current time is 2:10 and I am still waiting for the doctor to walk in the room!!! It is ridicules. They have NO covid protocol. When I walked in the waiting …
Do not send your kids here. The entire parking lot is reserved for covid testing, so you will have to lug your newborn child across the street thru a line of sick people to even get into the building. My almost 5 month old …
I had such a great experience this time around. Had to come to Riverside for my annual and was greeted by Deanna who asked covid questions and took my temperature and brought to the front desk. They really cleaned this place up, it was …
Incredibly unorganized. Husband waited an hour (with an appointment) before even getting in an exam room, and then waited at least another half an hour before seeing a doctor. He was there for a rapid test and to get his inhalers refilled, …
I went for a 10:30 am new patient appointment with Dr. Bankim Shah this morning. At 11:30 I asked when they thought I might see the doctor. I explained that I had taken time off work for my appointment. I was told there were three people …
Poorly managed practice. My husband called for an appointment today and was advised to go to the Secaucus office at 8pm. We drove from Bloomfield to Secaucus to only be told that he should have been scheduled for a tele-medicine visit was …
If I could leave zero stars I would. I had an appointment for 1:15 for a covid vaccine. I was told to wait in my car and they’d call me, ok no problem. I waited patiently as I am a healthcare worker and understand how these things go. …
It is my first visit to riverside medical. I was scheduled for 3 PM annual physical checkup. I am writing this review while I am still waiting for someone to call out my name. The time is 4:06 pm. I was randomly setup with Dr Mona Gothi. …
Where do I start, they are always wanting to schedule a visit for any service they provide. For example if you need a refill, you need a form filled out, anything. Telemedicine, had me waiting for two hours because they were behind when …
I came for an appointment was told to wait in the car for a room. I waited in my car for an hour and change. Then I get a call to come up to the room and I’ve been waiting in the room for about another hour and change. No one has even come …
Rating: 0
Our experience has been TERRIBLE! Our visits are always over 2 hours. Appointments are NEVER on time. We mainly used the Maywood office for primary visits, but …
My dad was in acute renal failure and Dr. Tahera Ali just emailed the labs to us like it was nothing. Didn’t call or recommend anything. His numbers were ridiculous. I thought he’d have to go on dialysis. His systolic blood pressure went …
One thing I know is medical after 20 years of service on the back of a 911 Ambulance you can recognize bull and good service. That being said Riverside is trying to reduce the cost of most people medical cost with their 7 days a week …
Worst ever. No walk in accepted?!?!? I just went in for a simple check and medication for a sore throat and they can’t spare half an hour. They expect you to take a day off work. Some of us can’t just take a day off. No consideration for their patients.
They have the most incompetent women at the front desk. I had to explain to one woman for 20 minutes that I was diagnosed with COVID and she couldn’t understand that I couldn’t come in any longer and needed a video call instead. She kept …
I had an appointment for 3:45 pm and ended going in at 5:00 pm. I waited 20 minutes in a room after taking a COVID, strep, and flu test to be told to move to another room where the doctor came in for 2 minutes, talked to himself, looked at …
My children have been going to Riverside since 2012. They always accommodate my appointment requests and offer the help and information I need. Recently I’ve been relying on emailing the care coordination center and they always respond …
Before covid this was the best pediatric practice in jersey city/ secaucus. Now they are a distant shadow of their past. They must have their reason, but you, as a patient, are going to spend so many hours waiting to be seen by a doctor, it makes for a horrible experience. The doctors are still very reliable I must say.
I love giving reviews but not for everyone. Ally is a young woman who works for the Adult Medicine in Secaucus, Nj. She is one of the most important people there at that office you would want to engage with. Her engagement skills, …
I dont usually go to this office and when i did, it was the worst mistake I’ve ever done. I injured myself outside of work and PERSONALLY HANDED the doctor instructions to fill out my State disability form on November 5th. I called their …
If I could give negative stars I would. This place is horrible. I went in today because my baby needed two of her three shots (4month shots) my normal office didn’t have them all so I called the Secaucus office explained my situation to …
We like the nurses it is why I gave two stars. The wait is ridiculous and calling is the absolute worst. Idk what service they use but the people who answer their phone have no knowledge of anything. The answer is always just go to urgent care because the office is busy….. time to just get a new doctor.
The worst. All they care about is getting money from there patients. I had to refill my blood pressure medication from here and they said I need to come every 3 months I’ve been on this medication for a long time. And I’m traveling they …
Worst place, Incorrigible people who work there. If you want to pay, they will accept it, otherwise they will make you wait for 3 hours. After waiting for 3 hours, doctor will see your baby for 30 secs LONG. they do not let you ask …
Staff are horrible never answer always hang up on you when you calling don’t even give you a chance to say hello… they are rude to I hate the Secaucus office this company really need to fire everyone out new face’s because the treatment is horrible
My son wasn’t feeling well and of course it would happen when his original office is closed. So I call this location to make an appointment and was given one. Keyword to note is that I made an APPOINTMENT!! Only to wait over an hour in the …
5 years ago my son was not feeling well , so my wife decided to call them ( secaucus location) and luckily made an appointment right away. The receptionist told us to come quickly, so that’s what we did. When we arrived there , the staff …
They will give you an appointment and when you show up for it on time..they will ask you to wait indefinitely because the appointment has no meaning and they don’t control the inflow of patients ..
Very disappointed with the service. Over the weekend I came twice in the office on Saturday and Sunday to have my daughter get checked up. Both of the days they have different set of rules. On Saturday they said they had no walkins. Versus …
They are not worth a one star. This place is the worse. Be sure you will wait at least 1-2 hrs to be called. (That with a scheduled appointment). For walking if you get lucky you might get to see a doctor at the end of the day. …
I had horrible experience with Katherine and Caridad they treat me so unprofessional. Optum should train there MA assistant for costumer service, cero skills.
Worst experience with ridiculous wait times! Each time new excuse, but end result is atleast 2 hour await. Everyone sounds frustrated! Always take more appointments than they can handle! Sick kids are crying around and sores if germs to non si kids, but what can be done!! L
This is the worst doctor office ever. I had an appointment at 10:00 am and waited 2 hours to go to a room. Than I had to wait another 40 minutes for the doctor to come. When I asked why they are taking long they say we are backed up and …
This office really should win a trophy for the worst office with the worst staff in hudson county. I updated my insurance info with them and started going there since they were close to me. I’ve been there twice already recently and both …
I should give them zero
I always take my kids to this facilities cause they open until 10 pm . Took my daughter today she was very sick and weak she’s 6 years old and the nurse at the …
So sad that I didn’t see the reviews before going to this office.
From reception to doctors in this office are not good.
Please stay away from this office. I am done for myself. Has better doctors elsewhere.
Waste of time
Stay away from Riverside group – this office never picks up their line, it’s been over a month. Optum call centers suck! Find an other care provider and move on!
Great service once you get there. Doctors and staff are great, but the phone system under the new company is absolutely irresponsible with very little regard for the patient. No call back for 2 days. Horrible.
Would give them negative stars if i could. Got here at 8am WHEN THEY OPEN WITH AN APPOINTMENT to get my kid 2nd vaccine. It’s been an hour in waiting room so far. You know when the appointment is and what you’re giving at the …
Had a telemedicine appointment yesterday morning. I was supposed to get a prescription for lab work by e-mail and I was told I could have access to it in MyChart. As of today I haven’t received anything and I called a couple of times …
My daughter and I have been waiting for our doctor for over an hour. It’s always the case with this place. Nurse come in, checks your kid temp ask a couple of questions and then say the doctor will be right in. What a joke! The minimum wait …
I made an appointment an appointment for my daughter and showed up fifteen minutes early. I registered with reception, and after 12 minutes we were told to go to a room and wait. We waited for 35 minutes and a young lady knocked on the door …
THE WORST PEDIATRICIAN IN ALL OF NJ! The attention to patient minimal, the staff incompetent. 4 hour wait time with a fn appointment. Don’t overbook yourself! *insert any curse word you like-*
On Thursday September 8 the called for my son Joshua Leon Pujols who is a diagnosed autistic child, the girl in front is questioning me the legal guardian if I can do so I stated I received text then had little attitude in her voice as if …
I always have and always will recommend this practice. Before, when they were Riverside, and even as Optum. They will always be vigilant and caring during your visit!
Used to be our families go to practice. After 8 years…no more. So you are telling me no more walk-ins after 3 pm. Why have the long hours. Next time I’ll schedule when I get sick.
I have been requesting my medicals for over 6 months. They never call back, they never respond to emails. They seem to not care at all. Would not recommend them to new patients. Don’t waste your time.
Can I please just ask why YOUR RECEPTIONISTS coming from the main entrance at the front desk for ADULTS always have an attitude and look miserable . It’s just terrible how they treat patients. Second my appointment was 5:30pm and I’ve been …
Wow in shock at my treatment here. Would give zero if I could.
1) I made an appointment at 10- waited over an hour…
2) randomly a male comes in (no knocking nothing) and does not even introduce …
Actually they deserve ‘0’ star. 2 hour waiting for kids appointment 😴 . Doctor spending enough time with kids ‘0’ star as well. For 5 min doctor’s exam for 2 kids , and 2 min vaccination. We spent 3 hours is insane. …
Customer service is horrible. You spend more time on hold and verifying who you are than on the phone with a staff member. Just to get a hold of the actual office is insane. You have to repeat yourself to every single person you speak to …
There’s a very good work attempting to be accomplished here and staff are to be commended for that, but the teams in this office need some training in workflow and efficiency. The facilities are below acceptable and not indicative of a well …
So both my wife and I are exhibiting flu like symptoms. My wife is pregnant. We called to verify if they were accepting walk ins. I was advised that walk ins were being accepted before 11. We drove 15 to 20 minutes and arrived at …
Secaucus Front Desk is terrible! I had a Telehealth appointment scheduled this evening. I called the call center very concerned after not receiving a phone call for my appointment. However, the call center representative told me someone …
This place has become a joke, I have been coming here for years since my son was born when the Baker family owned it. The reason I stayed after they left is because of DR. Dass. I trust her with my life, she is great. The office however …
Super negligent practices going on with Riverside Med Grooup / Optum. We’re long time patients of over 20 years. This doctor diagnosed my daughter with covid 12 days ago. They were supposed to do a telemedicine 5 days later, WHICH THEY …
DO NOT GO. Company finds all opportunities to charge and is unable to explain an ethical rational when asked about the reason for charges. As an example, when you get an annual physical exam they require a separate discussion with the …
This location used to be great for those late nite “kid is sick lets get him check out.” But now everything is by appointment only.. Stop going here. Take your kids to urgent care instead. And find them a local mom and pop office. (and don’t get me started on wait times even with appointments).
Adding: DO NOT COME HERE. IT IS HORRIBLE. YOU’LL WASTE YOUR TIME N MONEY. IM SO GLAD I LEFT HERE AFTER COMING HERE FOR 10YRS. NO REGRETS. See my other reviews of better doctor somewhere else. …
Dirty place. Chipped paint. Lack of attention from doctors and staff they recently just changed the practice name from riverside pediatric to something with a O. My two year old daughter throw up all over herself I was forced to take off …
Just went and it was ridiculous. The had more people than seats. Just recently on the news they were saying that there was an uptick with the virus and as a medical provider these guys should be more proactive. I had an appointment and I …
Horrible experience. Went to take my daughter there to get her foot examined. There was a 1-1.5 hr wait so I opted to come back. We made it back within an hour only to find out that they do not have an X-ray tech working today. The …
I had an appointment to get the COVID-19 vaccine boosterband the third dosis of the hepatitis B vaccine. Everything went smoothly and I can attest that the girl that vaccinated me has great hands, I barely felt a thing.
I don’t have a complaint about this location. Doctors, nurses, registry personally all were nice and respectful. I had appointment, didn’t have wait for long, was assisted fast. …
I make a appointment at 5 pm and now is 6:09 PM and actually they have just few patients waiting so is the worst day here ever. That’s why I did a appointment. And a lady at the reception just answered me that she can’t do anything.
Let me explain to everyone that THIS is the spot that is reliable, fast, professional, organized, and extremely safe during these CRAZY times. Thank you riverside medical group of secaucus for being the prime example of how every medical group should be handling covid-19 testing 🙏🏼 …
i did have some bad experience before, but i think overall they are great medical group, the staff and doctors here are working so hard, they deserve a good rating, and i truely thankful for their convenient operating hours, saving us a lot trouble to the UC or ER!
Waste of time, and nobody’s paying attention at all just keeps us waiting and didn’t work out. My appointment was at 12:45 pm but I had to wait 2 hours so I just left from that place. Won’t go anymore there because they’re making only money with insuarance company. They don’t care about our time.
I would give negative stars if I can. when asked to provide the right strength of the prescription, I was sent this after following up for 3 weeks…its beyond ridiculous to a point its funny
You can make an appointment. But wait 2.5 hours in the lobby after the scheduled appointment time.
I am medically knowledgeable. I would never go back for treatment at this office. Hopelessly mismanaged, dirty, understaffed. Unresponsive and total disinterest to patient needs or complaints. Disgusting Avoid
I don’t have much positive to say about Riverside. Unacceptable long wait times, regardless whether you have an appointment or not. Unfriendly staff. Just generally not a nice place to visit. We live in the area and have recently switched doctors in much further location as a result the poor service.
Long wait and unethical practice. They hide the child medical records. They are more interested in making money, rather than well being of child. Gave 3 flu shots to 1 1/2 yr child, in an year just to make money.
These people know what they’re doing saw Dr Barhoush yesterday her knowledge is insurmountable, her staff was quick and efficient. They made my daughter like the doctor and she never likes the doctor 10/10 would recommend!
Very poor service, they keep losing the file.
They made us wait three hours to see the doctor and finally we get in and the doc isn’t able to help us ….. because they can’t find the file. STILL CHARGED US …
This place should be held for fraud! Dr. Baker (the son) barely spends 30 seconds in the room checking my son, tells me to give him a spoonful of honey for his throat… that’s it! Next I get a $300 bill in the mail. This wasn’t the only time this has happened either.
I would like to thank Lea Monroe for her quick response and helping me out with my situation. On Monday I needed my medicine for my allergies ASAP because I was all out of them and was having facial pain and the nurse Lea Monroe sent in the request to my pharmacy ASAP. And sent me a e-mail to let me know it was taken care of.
Called riverside phone service 4 times for a question and they picked up twice to only to hang up and in one they picked up thinking they hung up to say “that they get over 400 calls a day and it’s too much” 🤨 Seriously ITS YOUR JOB if you …
I moved to a new state and wanted to have my kids medical records transferred, they charged 15 per child. In this age of electronic transactions, don’t know whey they would charge printing fee. But whatever. I was not happy about it.
This place has turned for the worse, so unorganized. I keep giving them chances and I am fed up. I loved the fact that they were open 365 long hours but it’s worth changing to Dr’s. At least I can get answers directly when I have questions. …
I’ve been coming here for the past four years and every single time regardless of my appointment time I wait a minimum of an hour. I honestly recommend taking ur children to an urgent care or a different office.
Best part is that doc is available all 7 days until late night and I don’t have to wait with sick kid hours at emergency. They are well equipped to handle most minor cases. If you serious then please go to emergency.
Everything is really bad. The nurses do not treat everyone correctly. Even though we paid the money they are still saying we have money left to pay. There is a really long waiting time.
Couldn’t put 0 star so 1 star it is… what’s the point of giving people appointments if you have to wait 2 hours each time in any case? Never understood it, never will. Just do walk-in only so your customers won’t be so frustrated.
Me and my family have been going there since 2012 . They have really good doctors and very professional staff .
Today I got help from Mariah Martinez, NSM.GSCI.BA , Customer Service Lead, she helped me to get an appointment . I really appreciated her help .
Id give this place a 0 if possible. Never answer the phone and women at front desk are beyond rude. If you can’t deal with mental patient’s then stay home ! That’s your job. Been to plenty of dr office’s, and this is by far the worst one. Super unorganized! Go somewhere else please take my word for it !
Always billed for things that are either already paid for (copayment) or things covered by insurance and billed incorrectly. Then you call, and have to wait over TWO HOURS (2 hours 40 min right now and still counting) to speak to someone regarding the bill accuracy. HORRIBLE
This place is a hit or miss. I don’t appreciate not being told ahead that an APN would be seeing me. If I’m paying, I want to see a real doctor.
Had a respitory infection and APN prescribed nasal spray and asthma med and told …
Very very poor support staffs and rude doctors at this secaucus residents. Took my new born to this pediatrics for couple of times and decided not to go. Despite being a secuacus resident, i spend few extra minutes and visit the Jersey city …
My daughter is a patient at Riverside peds in secaucus! I always have questions so I’m constantly emailing them and each time their quick at answering and helping me no matter how silly the question is.. my daughter and I were in recently …
I had a 9:10am appointment and waited for one hour and 20 minutes to be seen by the doctor. The vitals and ekg,were done 30 minutes after I arrived at 9am. Unprofessional and poor practice to wait so long for the doctor. And I have good insurance. I asked and still waited 30 minutes extra.
Completely unprofessional. Do not pick up the phone even after MORE THAN ONE HOUR ON HOLD. Also, had to wait one hour, even though I had an appointment, before going into the exam room. Very, very inefficient.
This place is poorly organized. I am very displeased with the services here. I’m here right now and there’s a worker with no mask on just gloves. I saw him taking and handing clipboards to people who possibly have covid then rub his nose. I …
Definitely recommend the Medical Group of Riverside located at the Secaucus location. From the start to end of every pediatric appointment the staff (in particular Melissa Hernandez R.N. and Medical Assistant Bella) works cohesively to provide outstanding service and care for both patients and guardians.
I went today and saw one of the guy doctors. For the sake of decency I will not flag his name. But this doctor do not care for his patients. He told me he has no time to look at my paperwork and have his nurses do it which afterwards he …
Pediatrics, doctors was very nice.
Unfortunately, the staff is horrendous.
The lady was very rude she kept picking up the phone calls while I was waiting …
I called for the first time because my pediatrician referred me…it was almost the end of the day and I told the girl I just needed an appointment…she put me on hold…and went home. After 15 minutes, I called from my other phone and the …
Too slow too many nurse practitioner not enough doctors and you can’t always see your same Dr because that particular Dr may have been over booked so they ask you to see some one else. And you need to keep after them to find out if your test results are in. They don’t call you you gotta call them 😒 …
Riverside implementing Telemedicine visits has been so convenient during these circumstance. I had a wonderful experience without having to expose myself or my children. I would recommend everyone book through Telemedicine
I have been visiting Riverside Pediatrics for over 13 years with my two kids and they absolutely adore Dr. Zeyad Baker. The patient experience at this office is remarkable every single visit. His staff are also very professional and help me …
This rating is applicable only to the pediatric center. I do not think any other such center provides 24×7 support (Doctors are available only till 10:00 pm). The wait time is usually long as not everyone comes for an well-visit. Still I would give them a 5 star because of the round the clock availability.
Horrible place to visit. Unless you are willing to wait here for atleast over 2 hours (with appointment) and okay with doctor coming in the room and rush you out, this isn’t the place for you. Doctors are soo busy that they can’t see …
Pathetic experience with Riverside pediatric group. My 6 month old son had to get hospitalized unnecessarily because the doctor at Riverside couldn’t do the right diagnosis initially and made a small health issue into a major one. If the …
Never come to this place again. The clinic is always overbooked the appointment and just keep you waiting for more than 2 hours. The reception is rude. The medical record is a mess. This is the worst clinic I have been ever. …
Good service from doctors and staff. I liked a most important facility about Riverside is Care Coordinate email program . For small small issues about kids , you will get help from the team over email itself round the clock. 👍👍👍 …
I am writing this review on behalf of my grandmother, who is a patient of Riverside. This medical group must be one of the worst that has ever treated my grandmother, whom which I’ve gone with on every visit that she has had there. My …
Horrible service.. My wife has been there 6 weeks ago for a basic check up, the results were to be provided within a week. Despite she called numerous times no results yet. She has been calling once or twice a week and she is told that the …
Dr told me that testing me for covid would be a waste of resources. Because I’m “young and healthy” apparently. Despite knowing absolutely nothing about my medical history as it was my first time meeting with this doctor or dealing with …
Just a brief note to let you know that we appreciated all your help. From the young man that greeted us at the Mahwah facility to the extremely helpful young lady there who spent 20 minutes or more to get to the right person for us so that …
My mother is 80 and I have limited access to her and was unable to help understand the telemed concept. Ms. Mariah Martinez did not hesitate to accommodate my mom with a call to set up an appointment. Very grateful.
Dr. Omar Baker is a caring person who always puts me at ease. When my daughter was born she had high Bilirubin and he treated her. We were (and still are) nervous first time parents. For convenience we switched to the Hoboken North office; …
Riverside Pediatric Group was amazing! I’ve lived in California, Texas, and Now here in New Jersey and I am blown away how sweet and kind all the staff here was. Gina from Secaucus Peds was awesome! She was very professional and caring. …
The email booking is fantastic. Jessica was quick to get me the appt times I needed. And of course all the doctors, front desk and assistants in the ridgewood location are great! Attentive to my concerns and super friendly. Makes going to the doctor a pleasant experience!
I’m an essential employee that’s been exposed to several people at my job with positive covid test results. I was excited to hear about Riverside’s Rapid testing through Nurse Yani. She set me up with a telemedicine visit over Zoom and …
This is called a group of pediatrics but there is one doctor when you visit here for service having your sick kids wait for hours and hours with an appointment or a walk in. No matter what, your entire day has to be dedicated to wait at the …
Horrible experience not sure if it’s always like this but i came in at 1:15 PM after have an appointment for 1:30 PM to treat a UTI. at the time of this review it’s 4:09 PM and it’s like I don’t exist. People who surely did not have earlier …
What more can I say then the staff are great and always so helpful. I truly appreciate them so much especially the Telemedicine Team. They are quick with responses, go above and beyond, and take the next step to ensure your concerns are …
Waited for over an hour for a physical exam for my kids. Bad service.
They are now offering telemedicine virtual visits to patients. I had a telemedicine visit with Dr. Shah yesterday through Zoom. I downloaded the app on my phone. It was very convenient to get a refill on my medications, especially when my …
I received excellent customer service over email from the Riverside Medical Group, particularly from the Telemedicine Nurse Jaclyn Chavez, RN. They were understanding of my time constraints and actively worked to schedule a rapid test for …
Terrible wait time and receptionist not helpful. I have been waiting for an hour and fifteen minutes PAST my appointment time and I still have not seen a doctor. When I asked reception when I would be seen they just said soon. Someone who …
Reasons for my rating. I set an appointment because I have other things to do that day. Had 11am appt. Came in at 1040am. Didn’t get seen by doctot til 1150pm. What’s the point of setting appt if I still have to wait this long. If you are …
Pathetic office management. Wait is always long 2-3 hours. They still use paper for records. You wont get same doctor and everytime doctor gets confused while reading the history. They make mistake always. …
I love riverside pediatrics- Dr zeyad is kind to my kids and always answers any questions that I have. He cares a great deal about my children and is very knowledgeable. I would absolutely recommend him to any parent. I am able to see him …
There are limited options for a good pediatric in Jersey city but Riverside is best to be avoided. Wait times are always long but we had issue of high antibiotic dosage, unnecessary calling for a visit and directing to ER, calling for multiple visits etc.
I’ve been trying to get my medical records as I have to leave the country. Have been emailing them and no one answers. When I call no one knows anything about who can help with my medical records. If anyone had this problem and eventually was able to get their records please let me know how and what I can do.
Extremely rude on the phone and unhelpful.
As a healthcare worker myself, it is necessary to listen to your patient’s concern not just brush them off the phone. I understand how overwhelming it can be …
After doctor’s visit to my primary care physician, I was informed I should get a follow up test scan. I was able to get the scan but did not get the results. I reached out to the Riverside Telemedical Team in Secaucus via email to explain …
I can’t say enough amazing things about this practice. I have been taking my son to see Dr. Baker since he was born ( he just turned 3). My son suffered from Febrile Seizures and the attention to detail and care that both the nursing …
This is the worst place ever. The make you wait for hours just to see a doctor for less than 5 minutes each and every time. Please do not take your child here, they don’t have any respect for their patients . One star is way to much for this practice.
The staff and most doctors (shah, viola) should receive a 5 star review, but one doctor. Explained to me the difference between a covid test and antibodies with a smirk on his face, he laughed at my questions and told me, it was not a hard …
I came to this location because my PCP at Rutherford was not in. I had an infected nail/finger. The Dr. I met with was pleasant and completed the necessary treatment for my finger. A culture was taken and I was prescribed antibiotics. When …
The staff were great with us for the testing and fast reponce through email. The best part is that the results are rapid great if you are traveling. I would like to thank all staff for taking care of us in a great manner including the coordinator.
I took a FREE Childbirth Education class here at Riverside Pediatrics with Erica, the class was amazing and extremely informative. All the classes in NYC were at least $300-400 and they covered the same topics. Booking the class was …
I visited Riverside Medical Group in Secaucus to see ENT Dr Reitzan in Sept 2014. I paid my co-pay upfront ($75) and went in to see the doctor. She did a simple ear wax removal and suggested getting an ear test done after the procedure. …
The Secaucus one is open all odd hours which is a huge bonus when you have a sick child at night. Good doctors. And very easy to make appointments, get medical records from Care Coordination Center. But 4 starts since it is always busy. Have to wait for hours to see a pediatrician. Maybe they should add more doctors to the roster.
I’ve gone to this place my whole life (seen almost every Dr. Baker) and I’m telling you now, service has gotten god awful in the past few years. The amount of times me and my sister have come over the past few months and have never even SEEN a doctor is ridiculous. Will not be coming back and am now on the search for a new PCP.
I had a Great Experience at riverside med group pediatric in secaucus, my family and I have been patients of riverside for over 17 years. A few days ago I took my youngest son to the secaucus off, dr. Thomas and the manager susie gave my …
I changed doctors because the last provider I was seeing was not very thorough, I went to my new provider and they stated they will be requesting records, long story short, I received and e-mail saying that i have to pay for my own medical …
This was the worst experience of my life. I had a appointment at 11 a.m and they made me sit till 12:30 . This is unexceptable. They people treat us like criminals. They also charged me 100$ for this. They only work for money and they do not treat there patients correctly.
I must say that I am very disappointed. I read the reviews and came anyway. It’s a Friday night at 9:30 it is now 11:20 and we are still waiting for my 3month old to see the doctor!!!! I will NEVER EVER come back to this location EVER …
This place is terrible. Every time am there the wait time is over an hour. So I booked an 8am appointment as the first patient of the day, yet I still had to wait over an hour cause the doctor got in at 8:30 and was eating his breakfast …
Only interested in my money. They charged me more money so on asking them why, I was told I was diagnosed for fever + Cough, which is charged more than just fever or just cough. Really? …
I’ve been going here for a couple years they used to be good doctors there’s no more all they have is apn and when it comes down to your Health they don’t know nothing and whatever questions you have to ask about your Health all they can …
I had the worst experience at this doctors office. I made an appointment for 1 pm and had to wait two hours for my child to be seen by a doctor. Once they finally called me they said the doctor had to leave. The staff was so upset when I complained about a two hours waiting. Do yourselves a favor and find another doctor.
I used to go to riverside when I was a child and remember how great the care was but now it’s an utter disaster. Very disappointing. Got charged double by the staff at the front desk, and each time I have an appointment the wait is forever …
The only reason it’s getting 2 stars is for Dr. Jadun. He is a great pediatrician and we’re so sad that we have to change doctors because of the very poorly managed office. Like a lot of other people mentioned the wait is definitely between …
Sat 815 appointment and waited 2 hours to be seeing, this needs to stop your waisting people’s time . This is not the first time this happens and the waiting room only have 3 people waiting. Come on dr rama you need to do better for your patients.. oh wait it look like no one cares
Terrible
I came in because it is Sunday and my primary is closed. After being called into …
This place is waste of time. Both manger or HR, wasn’t able to tell me if this was full time job or part time job after hiring. After I told them I have second job they look upset. I ask them if this is full time job let me know so I can …
This place is awesome! I feel it’s a 24hr place (even though it really isn’t but they’re always open) anyhow the doctors are knowledgeable and friendly. I’m usually seen by any available doctor, which works for me. Some people prefer the …
I recently switched to this practice and I couldn’t be happier. For starters they are open 7am – Midnight. 365. Im always able to come in no matter what my work schedule looks like. I love the fact that my pediatrician Dr. Zeyad Baker has …
Both internal and pediatric offices are nothing less than superb. The email team is always quick to respond, and always as beneficial as possible. Also, to any patient’s advantage, they are available to you 24/7, meaning at 3 am, I would be …
Although by keeping their facility open 365 days a year, they are providing a great service to the community, it is not worth going there unless you have an appointment or unless your child is not critical condition. Walk-ins are treated as …
Waiting time is crazy! They’re constantly over booking and have patients waiting 45-1:30 minutes waiting out front then call you to the back room to have you wait another 30-45 mins. It’s a professional place with unprofessional practices. …
The email triage team deserves a shout out, the promptness of responses through initial appointment inquiry through final appointment confirmation were spot on (within hours, including Friday after regular business hours), seem less process based on this highly trained and professional team. Exceeded my expectations!
Terrible. Stay away! Had family members wait 3-4 hours for COVID vaccine. They don’t go by appointment time. Overbooked. Packed waiting room, VERY disorganized. THEY CHARGE YOU A FEE FOR COVID VACCINE.
TOO BIG TO CARE!!!! Great Doctors, just don’t listen if they send you to a specialist only in house. Be smart, look for a specialist with good ratings that accepts your insurance and ask for a referral there. Good luck trying to get ahold …
I supposed to have a virtual appointment today at 815 am.. Now it is 1:20 pm and still waiting,,, called twice and everytime I got the same answer “we will call you back to give you the ID meeting” very frustrating.
If you come here for Covid testing prepare to spend several hours in line in your car. Appointment time means nothing, it just allows you to get in line (
If you can find it). There is no signage where the line starts. I stood in line …
This place is absolutely useless! My husband was having trouble breathing and even though he was tested for covid and he was negative they refuse to treat him. He needed a lung test because he has asthma. Per the doctor “ they were too …
I have been a client of this practice for some time now but today’s visit has forced me to look elsewhere. While the practice has some excellent medical professionals that I will sorely miss, the group has a bad habit of overbooking by way …
The office staff is great. Gina is amazing in the care and kindliness she presents. One of my children is autistic and she always makes him and I feel welcome, and provides any information necessary needed for that appointment. She is always with a smile just great, thank you Gina !
I can not tell you how happy we are about the level of care our baby has received from Dr. Omar Baker and the other team member at Riverside Pediatrics-Secaucus location. Everyone from the business staff to the nursing staff, and of course …
***DO NOT SEEK CARE HERE!*** My family (Husband and two children) have scheduled an appointment for Secaucus to obtain the flu shots. At that current moment, my insurance to my knowledge was still active. At arrival, I checked my family in …
After arriving at 1:00 for my 1:20 appointment, I didn’t get to see the doctor until 4:00 and that’s after 3 people who were in front of me left. I had a procedure that I wanted to find out the results so I felt complied to stay. When we …
Terrible service and unprofessional doctors. Doctors do not make you feel comfortable, very unorganized all the time. It takes forever to get a call back and when you do they put you on hold again. Will definitely be finding a new healthcare provider
The staff at Riverside medical Center were great. There was a little mixup so I had to wait even though I had an appointment but in the end they took care of me and gave me my results. They explained in detail what I should do etc. I recommend them for all your Covid needs
Only if I could give it no ratings. I came to see Doctor Shah. I am a patient of Hyper tension. He consulted me for a MRI and changed my prescription for blood pressure. After waiting for 2 days I found out that my MRI got denied due to …
Becauses of institutes like these USA is always blamed for having worst Medical Care System. …
It’s better to visit somewhere instead of wasting time in secaucus. They’re taking in by only appointment but not on time. If somebody wants to make an appointment and visit to secaucus, plz come 2/4 hours earlier than you appointment time.
This review is for the Pediatrics section. We have been visiting the Riverside Medical Group Pediatrics, Secaucus location for 4 years and the quality of care has been in a constant decline. We saw some improvements when it came to parking …
I was charged two different “prices” for the same “service” on two different visits because one service was by a “specialist” and other service was by a non-specialist! No one asked me before assigning me the “doctor” whether I want to see …
In one word, these guys SUCK! They do have some good things about them, but over all they are a horrible 3rd rated facility. The online customer care sounds wonderful, but they are anything but wonderful or convenient, instead you’re going …
No point in making an appointment at this establishment. Extremely unorganized! They’ll have you waiting for hours after your appointment even mixed in with covid patients and no disinfecting between sick patients. Literally no consideration for your busy day off!
I asked to make an appointment so they put me in for virtual one first. Then they called me to give virtual ID and password but the password given was incorrect.. when I called back to say that it’s the wrong password he said he put in …
Read this before you decide to not go because of the other 1 star reviews!
I was looking for a doctor to see today on a Saturday, and this place came up as …
Even after so many emails just asking for my daughter’s blood work and medical report, there is no response. It’s been more than 2 weeks.
They told us to call regular office hours, and when we call it never transfers to the right person or location.
Absolutely terrible facility. Wait is unbearably long wait times. They will bill you months (4-5 months literally) after the visit. They will never tell you they are out of network & if you are out of network be ready to pay 380$/ visit! …
Today I contacted riverside medical group via email and I got a responds within minutes. Lea Monroe from Secaucus riverside medical group was very helpful with helping me make an appointment for my two Children. Very professional, …
Part of what they promote is patient experience and putting us first. I learned that from all the time I spent on hold hearing the looped voice recording (great experience). The truth is my experience was far from great. They put me in the …
My grandson was with Riverside Pediatric in Jersey City with Dr. Coleman. My daughter repeatedly told Dr. Coleman her son’s nose was constantly stuffed. She told him he would wake up crying and vigorously rubbing his nose. She told him he …
I have used Riverside for years as my Primary care physician. Wonderful staff! Dr. Kavanaugh and Agnes are the best! Also I have had great experiences with their after hours email. Sharlema RN was wonderful and provided much needed medical records very quickly. Thanks so much Riverside!
I wanted to take this opportunity to thank and acknowledge the night shift at Riverside Medical Group in Secaucus. The team, especially Melanie, was extremely helpful and very friendly. Melanie went out of her way to expedite the visit for …
I normally never writes reviews but I have to just to warn parents out there. Our ped is now part of Riverside and we called his office during off hours and they connected directly to Secaucus office. We took him in for wheezing treatment. …
As a busy Mother and wife I truly appreciate the ease of this VITAL service. Even before Covid I used this service because I needed to be able to communicate with my Doctor as things came up and I needed help. …
This place is a joke. One visit there was more than I needed to know to never go back. 3 things: The etiquette of the admin women at the desk was unprofessional. I’m all about having fun while you work but they were openly discussing …
If we have to describe in two words about this place i would say “MONEY HUNGRY”. Issues about Multiple booking, Wait times, Front desk was well written in below reviews as well as in Yelp.In our case, we had an appointment for sick child at …
Call center 8/9 9:50am. Rep was rude. Some of these workers need sensitivity training and how to work with the public. …
An absolute disgrace, terrible customer service. the referral process is the worst ive ever seen. it took me 3 weeks to get a referral appointment. 1 person handles all the referrals, not enough. Rude over the phone. Long waits at the …
I had the opportunity to interact with many physicians, and although they have shown tremendous insight into their acquired field and patient health. As a patient, I realized that Dr. Kyle Viola is an excellent, knowledgeable, sensitive, …
i wish i could put 0 star…worst medical service provider ever. i went there for annual physical…they performed hearing test and did not tell me that it is not covered by insurance even after repeatedly asking if service is covered by …
Let me start by saying that they have plenty of PA’s and RN’s but I have yet to sit with a doctor. Bear in mind that they tout having 200 board certified providers spread over 75 locations. Which should equal 2-3 doctors per location but I …
I took my son here because he was complaining he didn’t feel good and he had a fever. Not only did they take me right away but even the night time Manager Susie came in to check on us. The provider which was Kelly Cavanaugh was great with …
My husband and I are expecting our baby boy in three weeks. We had a prenatal (pediatric consultation) with Dr. Zeyad Baker and it was a terrible first experience/impression ever had with a doctor. He walked right into the office, didn’t …
While the doctor I normally use is great the front desk staff don’t always tell you that the doctor you want to see is not available. And you wind up seeing another doctor that you did not want to see. That is bad business in my view and …
I have been taking my children there for last 3 years and progressively it has got worst. Every time you visit, your child will be seen by a new APN – advance practice nurse. They advertise as having a large group of doctors but in actual …
Dr. Baker and his staff are awesome. They’re open until midnight everyday and it’s so practical. Never waited waited more than 15 mins. If your kid is super sick you tell the front desk and a nurse comes out to help you immediately. The staff is nice and caring. Couldn’t ask for a better place.
Riverside Pediatrics Group Secaucus is a complete let down. Don’t bother driving your kids to this awful place. They left my wife in tears when they didn’t let my 8 year old son in because he had no appointment. WHAT HEARTLESS PERSON …
Giving this place a 2 star been coming here for 2 years now and it’s bad long wait times even with appointments the. The doctor u get are NP some are good others I guess need to go back to school and some don’t like prescribing medication …
When I go for my Doctor’s appointment, there is a person at the entrance taking temperature reading and asking questions about Covid contact. The Doctors and staff are very Professional, knowledgeable of their jobs, everyone helps out if a Nurse needs assistance . Great customer service care.
the worse Medical Group. My mom was going there I received so many bills one because they sent it to a lab that was not covered by the insurance. a huge amount of money from their foot doctor Michael Perlman. who saw my mom a minute told …
I’ve been coming to this practice for years, and they have a new system in place where clearly they are putting profits over patients. I had been feeling ill for a while and went in for a check up. I had resident Kim come in speak to me …
I took my son here for a visit and left completely upset. We waited to see a doctor for over an hour and when we did see the doctor the doctor was completely incompetent and did not know what the hell was going on. She didn’t even check his urine after they made us do one.
The center did a very good job in taking care of multiple problems that our family experienced. We are particularly grateful to Agusto Rojas and Dr. Atoot who were knowledgeable and caring and provided excellent medical care. In general, …
Terrible, absolutely terrible. Last time I went they told me I had a common cold, and they gave me antibiotics. After a few days I got rushed to the hospital, only to find out I didn’t have a common cold. I had pneumonia …
Dr. Shah is amazing. He genuinely cares about his clients well being. On my first visit I got tested for everything from Covid, blood work and STDs. Doctor gave me a weight consultation which provided me the options that felt just right. I love the fact they are open on Sundays. Highly recommended. I love this place💕. …
No respect to the customer patient the people assigned to take an appointment are very rude she always hung up even we not yet done to talked asking what next available schedule dr rama have. Today my husband and my son experience that. So …
We have been visiting this place for last 3 years – initially it was fantastic place. Ever since Dr. Z. Baker left office from this location this location became horrible. Now the avg. wait time for the patient is min 1 hour – no matter if …
My daughters have been patients here for 3.5 years. I personally loved Dr. Baker and Dr. Barhoush but lately this place has turned into a madhouse. Whenever I go I wait approximately 3 hours, and the last time they lost my daughters chart …
I love the emailing system they have! At any time and day, a nurse takes their time to answer any question or concerns you may have about your little one. A special thanks to all nurses who take their time and answer all concerns as soon as …
Extremely rude staff at ENT location. Been here twice, the staff never greets patients. Does not have rescheduling appointment policy. They make their own rules. Throws receipts at patients. Like seriously! I’m a doctor myself and if I see …
A 1/2 star is also not worth for the back staff. I have read quite a few reviews & all are complaining about the wait. Its true, the wait is ridiculous. Easy 1-1.5 hrs for a visit whether it being a well or sick visit. But I can top this …
I had a really bad experience visiting Riverside Medical Group in Secaucus. They give appointments even without thinking about the number of patients and they make them wait for atleast 4 hours for a simple wellness visit. The staff is …
Getting in contact with a medical professional over the phone is impossible. I have been trying since Sunday (today is Thursday) to reach a medical provider over the phone to ask about a prescription that was not sent over to the pharmacy. …
One of the most unprofessional medical clinic.I was given a doctor’s appointment for 6:45 PM. I reached riverside medical institute at 6:40 PM.I was told at the reception that doctor has left 5 minutes back .I was really surprised with this …
I highly advise against using riverside medical group and going to Urszula Bednarska she was extremely unprofessional with my girlfriend who has had anxiety for over 5 years and was looking to refill her prescription. After waiting for over …
I have no complaints about the doctors. However, the staff (Natalie and James) were acting as doctors telling me what to do over the phone. I was not able to go due to a strong headache. They were very heartless and told me wrong …
I absolutely love Riverside Pediatrics and Dr. O Baker. I have been a patient there since July 2010 and I have had a great experience. The doctors are caring, patient and attentive. The staff is friendly and accommodating. The office is …
Made an appt for 930am. I was on time…I didn’t get out of that office til 12:30. Both my kids were in for well visits. They did all the work took about 20 mins and then the wait started. When the dr finally came in she didn’t even …
Worst Customer service ever! I saw the low rating but still continue to seek service. BIG MISTAKE. It takes hours to get someone on the phone, and after finally getting thru a person, if you get disconnected, they don’t return your call! …
Looove Dr Shah he is absolutely the best, I never really wait for a long time, but sometimes definitely some difficulty getting to speak to someone. That’s why I use the online scheduling and all my requests . These are hard times, and as a …
We needed to have a Covid-19 test performed within 72 of our trip to Aruba. Riverside was great. They answered all my questions and was flexible to accommodate our changing 72 hour window. I was a little wary having the schedule through …
The wait times are unbearable. We wait an hour before they even called us up to registered. We didn’t bother to register and left. Other parents in the waiting room were saying that they had been there for an hour and half to two hours one …
I used to love this office pre-covid however, I have had problems every single time I’ve attempted to have an appointment since. They never call you for your telemedicine appointment on time and then when you try to get in contact with the …
I have to say this is the worst experience I have ever had in a doctors office. Got here early for 330 appointment. I haven’t been seen by a nurse until 515. The nurse I saw was nice. But that’s about it. The other staff was upset because I complained about almost a 2 hour wait. Do yourself a favor. Find another doctor
Hello,
I just want to said that Riverside pediatrics is been such a great doctor …
I called to see if I could come in with my daughter, they told me to have a seat. I women comes out of her room really mad because was had been waiting their one hour and half with her one year old. I got up to ask how long till I was …
Have been waiting for 2 hours with an appointment… Doctor is still not here to see us yet
If I could give this group zero stars I would. Spent 3 hours waiting for a telehealth call. Had to call them a half dozen times. You get a different person every time and a different answer every time. …
Always Atleast minimum of 4 hour wait ! Your appointment does not matter , you will be waiting here for hours to be seen! It’s always freezing and they overbook with only one doctor
Very pleasant staff who are always helpful. The wait can be a bit at high volume times but nothing that isn’t expected especially if you are a walk in.
Using the Care Coordination Center email is the best! I get answers within 5-10 …
I find that staff very non cooperative. At times when you reach there without even talking to you they say no. I was shocked and said i did take an appointment.. …
Unreal! Came for my daughters 4 day checkup & had us in the waiting room for almost 2 hours. With how bad hand foot & mouth is right now you would think they would make a brand new baby a priority. Have a little compassion guys, my wife …
I was sent to get tested for covid and was told I needed an appointment. I drove up and no one asked if I had an appointment they just asked for my insurance and drivers license. I waited an hour before someone saw me. Then I got tested and …
Been going here for a few years and you can really notice change in the practice. Dr Z used to push staff to minimize the wait time but now you can see staff chit chatting and spending time on phones. Expect 45 minutes of wait time in …
Had an excellent experience with setting appointments for my husband and I do be Covid tested for travel. Customer service was incredibly quick to respond and the rep I worked with Maria Galarza, was so sweet and easy to work with. Once …
Horrible experience on this day!! My son had an appointment!! We had to wait an hour and half just to get in the room. I asked the front desk receptionist how long is the wait. She said 15 mins! Wrong!! Waited almost 2 hours just to get his …
2:30pm appointment for a covid test, after a full hour and still not checked in yet. There are literally full parking lot of about 30 people in front of us still and there are probably 10 or 15 more behind us. How many people did they …
I recently took my daughter to Riverside Medical in Secaucus, NJ. It was about 9:00 pm and there was quite a bit of people there, but the staff was amazing and efficient. Gina took care of us, and although my daughter was screaming the …
While some of the doctors may be good, the practice as a whole is awful. The staff from the front desk to phone receptionists to the medical records department to administration is incompetent even at the most basic of tasks. I’ve been …
The majority of the doctors are excellent but they have the absolute WORST office staff!!!!….Every time you go, they have about 8 people just itting around talking but when you call you’re always on hold for over 15 minutes. They have …
I am extremely thankful with Riverside Pediatrics Secaucus Office and their whole staff. Although my daughter is a regular patient from its Jersey City location we had the need to find a doctor on a Sunday. This office is open 365 days from …
I’ve been coming here since I was born, and throughout the years, their services and care have just gone downhill as they began to expand. It’s sad how little the doctors here care and don’t show compassion for their work, as an aspiring …
I love Riverside Medical Group. My daughter and I have been patients since her very first appointment after she was born. Twelve + years of amazing care. The staff is fantastic and it’s so easy to get an appointment.
I called and emailed to request information, they failed to tell me what I would need at the appointment. When I showed up for my appointment I called before showing up a few minutes late and explained to someone there I will reschedule if …
I would prefer to give them a ZERO! My daughter’s appointment was at 12:00pm, the current time is 2:10 and I am still waiting for the doctor to walk in the room!!! It is ridicules. They have NO covid protocol. When I walked in the waiting …
Do not send your kids here. The entire parking lot is reserved for covid testing, so you will have to lug your newborn child across the street thru a line of sick people to even get into the building. My almost 5 month old …
I had such a great experience this time around. Had to come to Riverside for my annual and was greeted by Deanna who asked covid questions and took my temperature and brought to the front desk. They really cleaned this place up, it was …
Incredibly unorganized. Husband waited an hour (with an appointment) before even getting in an exam room, and then waited at least another half an hour before seeing a doctor. He was there for a rapid test and to get his inhalers refilled, …
I went for a 10:30 am new patient appointment with Dr. Bankim Shah this morning. At 11:30 I asked when they thought I might see the doctor. I explained that I had taken time off work for my appointment. I was told there were three people …
Poorly managed practice. My husband called for an appointment today and was advised to go to the Secaucus office at 8pm. We drove from Bloomfield to Secaucus to only be told that he should have been scheduled for a tele-medicine visit was …
Do not use their tele-medicine appointments!
I was diagnosed with COVID, so I made a tele-medicine appointment. They called …
If I could leave zero stars I would. I had an appointment for 1:15 for a covid vaccine. I was told to wait in my car and they’d call me, ok no problem. I waited patiently as I am a healthcare worker and understand how these things go. …
It is my first visit to riverside medical. I was scheduled for 3 PM annual physical checkup. I am writing this review while I am still waiting for someone to call out my name. The time is 4:06 pm. I was randomly setup with Dr Mona Gothi. …
Where do I start, they are always wanting to schedule a visit for any service they provide. For example if you need a refill, you need a form filled out, anything. Telemedicine, had me waiting for two hours because they were behind when …
I came for an appointment was told to wait in the car for a room. I waited in my car for an hour and change. Then I get a call to come up to the room and I’ve been waiting in the room for about another hour and change. No one has even come …
Rating: 0
Our experience has been TERRIBLE! Our visits are always over 2 hours. Appointments are NEVER on time. We mainly used the Maywood office for primary visits, but …
My dad was in acute renal failure and Dr. Tahera Ali just emailed the labs to us like it was nothing. Didn’t call or recommend anything. His numbers were ridiculous. I thought he’d have to go on dialysis. His systolic blood pressure went …
One thing I know is medical after 20 years of service on the back of a 911 Ambulance you can recognize bull and good service. That being said Riverside is trying to reduce the cost of most people medical cost with their 7 days a week …
Worst ever. No walk in accepted?!?!? I just went in for a simple check and medication for a sore throat and they can’t spare half an hour. They expect you to take a day off work. Some of us can’t just take a day off. No consideration for their patients.
They have the most incompetent women at the front desk. I had to explain to one woman for 20 minutes that I was diagnosed with COVID and she couldn’t understand that I couldn’t come in any longer and needed a video call instead. She kept …
I had an appointment for 3:45 pm and ended going in at 5:00 pm. I waited 20 minutes in a room after taking a COVID, strep, and flu test to be told to move to another room where the doctor came in for 2 minutes, talked to himself, looked at …
OMG !!! Once you’re in, give yourself 3 hours to get out. If you’re lucky
My children have been going to Riverside since 2012. They always accommodate my appointment requests and offer the help and information I need. Recently I’ve been relying on emailing the care coordination center and they always respond …
Before covid this was the best pediatric practice in jersey city/ secaucus. Now they are a distant shadow of their past. They must have their reason, but you, as a patient, are going to spend so many hours waiting to be seen by a doctor, it makes for a horrible experience. The doctors are still very reliable I must say.
I love giving reviews but not for everyone. Ally is a young woman who works for the Adult Medicine in Secaucus, Nj. She is one of the most important people there at that office you would want to engage with. Her engagement skills, …
I dont usually go to this office and when i did, it was the worst mistake I’ve ever done. I injured myself outside of work and PERSONALLY HANDED the doctor instructions to fill out my State disability form on November 5th. I called their …
If I could give negative stars I would. This place is horrible. I went in today because my baby needed two of her three shots (4month shots) my normal office didn’t have them all so I called the Secaucus office explained my situation to …
We like the nurses it is why I gave two stars. The wait is ridiculous and calling is the absolute worst. Idk what service they use but the people who answer their phone have no knowledge of anything. The answer is always just go to urgent care because the office is busy….. time to just get a new doctor.
The worst. All they care about is getting money from there patients. I had to refill my blood pressure medication from here and they said I need to come every 3 months I’ve been on this medication for a long time. And I’m traveling they …
Worst place, Incorrigible people who work there. If you want to pay, they will accept it, otherwise they will make you wait for 3 hours. After waiting for 3 hours, doctor will see your baby for 30 secs LONG. they do not let you ask …
Staff are horrible never answer always hang up on you when you calling don’t even give you a chance to say hello… they are rude to I hate the Secaucus office this company really need to fire everyone out new face’s because the treatment is horrible
My son wasn’t feeling well and of course it would happen when his original office is closed. So I call this location to make an appointment and was given one. Keyword to note is that I made an APPOINTMENT!! Only to wait over an hour in the …
5 years ago my son was not feeling well , so my wife decided to call them ( secaucus location) and luckily made an appointment right away. The receptionist told us to come quickly, so that’s what we did. When we arrived there , the staff …
They will give you an appointment and when you show up for it on time..they will ask you to wait indefinitely because the appointment has no meaning and they don’t control the inflow of patients ..
Very disappointed with the service. Over the weekend I came twice in the office on Saturday and Sunday to have my daughter get checked up. Both of the days they have different set of rules. On Saturday they said they had no walkins. Versus …
They are not worth a one star. This place is the worse. Be sure you will wait at least 1-2 hrs to be called. (That with a scheduled appointment). For walking if you get lucky you might get to see a doctor at the end of the day. …
I had horrible experience with Katherine and Caridad they treat me so unprofessional. Optum should train there MA assistant for costumer service, cero skills.
Worst experience with ridiculous wait times! Each time new excuse, but end result is atleast 2 hour await. Everyone sounds frustrated! Always take more appointments than they can handle! Sick kids are crying around and sores if germs to non si kids, but what can be done!! L
This is the worst doctor office ever. I had an appointment at 10:00 am and waited 2 hours to go to a room. Than I had to wait another 40 minutes for the doctor to come. When I asked why they are taking long they say we are backed up and …
This office really should win a trophy for the worst office with the worst staff in hudson county. I updated my insurance info with them and started going there since they were close to me. I’ve been there twice already recently and both …
The staff in the 1st floor are amazing; they showed compassion and they reinsure me that everything will be okay. Thank you to Vic Mimi and Monica. …
I should give them zero
I always take my kids to this facilities cause they open until 10 pm . Took my daughter today she was very sick and weak she’s 6 years old and the nurse at the …
So sad that I didn’t see the reviews before going to this office.
From reception to doctors in this office are not good.
Please stay away from this office. I am done for myself. Has better doctors elsewhere.
Waste of time
Stay away from Riverside group – this office never picks up their line, it’s been over a month. Optum call centers suck! Find an other care provider and move on!
Great service once you get there. Doctors and staff are great, but the phone system under the new company is absolutely irresponsible with very little regard for the patient. No call back for 2 days. Horrible.
Would give them negative stars if i could. Got here at 8am WHEN THEY OPEN WITH AN APPOINTMENT to get my kid 2nd vaccine. It’s been an hour in waiting room so far. You know when the appointment is and what you’re giving at the …
Had a telemedicine appointment yesterday morning. I was supposed to get a prescription for lab work by e-mail and I was told I could have access to it in MyChart. As of today I haven’t received anything and I called a couple of times …
My daughter and I have been waiting for our doctor for over an hour. It’s always the case with this place. Nurse come in, checks your kid temp ask a couple of questions and then say the doctor will be right in. What a joke! The minimum wait …
I made an appointment an appointment for my daughter and showed up fifteen minutes early. I registered with reception, and after 12 minutes we were told to go to a room and wait. We waited for 35 minutes and a young lady knocked on the door …
THE WORST PEDIATRICIAN IN ALL OF NJ! The attention to patient minimal, the staff incompetent. 4 hour wait time with a fn appointment. Don’t overbook yourself! *insert any curse word you like-*
On Thursday September 8 the called for my son Joshua Leon Pujols who is a diagnosed autistic child, the girl in front is questioning me the legal guardian if I can do so I stated I received text then had little attitude in her voice as if …
I always have and always will recommend this practice. Before, when they were Riverside, and even as Optum. They will always be vigilant and caring during your visit!
Used to be our families go to practice. After 8 years…no more. So you are telling me no more walk-ins after 3 pm. Why have the long hours. Next time I’ll schedule when I get sick.
I have been requesting my medicals for over 6 months. They never call back, they never respond to emails. They seem to not care at all. Would not recommend them to new patients. Don’t waste your time.
Can I please just ask why YOUR RECEPTIONISTS coming from the main entrance at the front desk for ADULTS always have an attitude and look miserable . It’s just terrible how they treat patients. Second my appointment was 5:30pm and I’ve been …
Wow in shock at my treatment here. Would give zero if I could.
1) I made an appointment at 10- waited over an hour…
2) randomly a male comes in (no knocking nothing) and does not even introduce …
Actually they deserve ‘0’ star. 2 hour waiting for kids appointment 😴 . Doctor spending enough time with kids ‘0’ star as well. For 5 min doctor’s exam for 2 kids , and 2 min vaccination. We spent 3 hours is insane. …
Customer service is horrible. You spend more time on hold and verifying who you are than on the phone with a staff member. Just to get a hold of the actual office is insane. You have to repeat yourself to every single person you speak to …
There’s a very good work attempting to be accomplished here and staff are to be commended for that, but the teams in this office need some training in workflow and efficiency. The facilities are below acceptable and not indicative of a well …
So both my wife and I are exhibiting flu like symptoms. My wife is pregnant. We called to verify if they were accepting walk ins. I was advised that walk ins were being accepted before 11. We drove 15 to 20 minutes and arrived at …
Secaucus Front Desk is terrible! I had a Telehealth appointment scheduled this evening. I called the call center very concerned after not receiving a phone call for my appointment. However, the call center representative told me someone …
This place has become a joke, I have been coming here for years since my son was born when the Baker family owned it. The reason I stayed after they left is because of DR. Dass. I trust her with my life, she is great. The office however …
Super negligent practices going on with Riverside Med Grooup / Optum. We’re long time patients of over 20 years. This doctor diagnosed my daughter with covid 12 days ago. They were supposed to do a telemedicine 5 days later, WHICH THEY …
DO NOT GO. Company finds all opportunities to charge and is unable to explain an ethical rational when asked about the reason for charges. As an example, when you get an annual physical exam they require a separate discussion with the …
This location used to be great for those late nite “kid is sick lets get him check out.” But now everything is by appointment only.. Stop going here. Take your kids to urgent care instead. And find them a local mom and pop office. (and don’t get me started on wait times even with appointments).
Adding: DO NOT COME HERE. IT IS HORRIBLE. YOU’LL WASTE YOUR TIME N MONEY. IM SO GLAD I LEFT HERE AFTER COMING HERE FOR 10YRS. NO REGRETS. See my other reviews of better doctor somewhere else. …
One of the worst experiences I have had with a doctors office.
It is impossible to get someone to answer the phone at this location. The office …
Dirty place. Chipped paint. Lack of attention from doctors and staff they recently just changed the practice name from riverside pediatric to something with a O. My two year old daughter throw up all over herself I was forced to take off …
Just went and it was ridiculous. The had more people than seats. Just recently on the news they were saying that there was an uptick with the virus and as a medical provider these guys should be more proactive. I had an appointment and I …
Horrible experience. Went to take my daughter there to get her foot examined. There was a 1-1.5 hr wait so I opted to come back. We made it back within an hour only to find out that they do not have an X-ray tech working today. The …
I had an appointment to get the COVID-19 vaccine boosterband the third dosis of the hepatitis B vaccine. Everything went smoothly and I can attest that the girl that vaccinated me has great hands, I barely felt a thing.
I don’t have a complaint about this location. Doctors, nurses, registry personally all were nice and respectful. I had appointment, didn’t have wait for long, was assisted fast. …