If I could rate 0 stars I would the internet service is terrible!! Worst thing I ever seen in my lifetime. Can’t blame the people that work for the company they are making a honest days living.. but truly whoever and I mean whoever is …
THE CUSTOMER SERVICE IS ABOUT AS BAD AS THE SERVICE ITS SELF. I have never have had to deal with such bad attitudes if your in saluda nc go with charter
Terrible service and problems with frequent phone outages/disruptions. Have also had our voice mail alert out for 2-3 weeks. So wish we could find someone else.
I currently have internet with this company only because this is the only thing offered in my area but it is a horrible internet connection my phones internet runs faster then this mess i hope one day this town i stay in offers more than …
I have had issues with my internet since Fairpoint turned into RiverStreet. It is hard to load a page. I timed the last page I loaded at 4 minutes then it timed out. Slow slow internet.
I have had this ISP for over a year and a half and after having several technicians out to my house and several long calls with tech support and a new router no one seems to be able to explain why it is that having 2 cellphones and a Google …
When they were ellerbe internet they were dependable when river street bought them not so I suggest if you live in rural area get starlink I have it its a 100x bettee
When it was skytek it was good if u had a problem u could call them and they would be out usually by next day and fix problem now not so much and try to call them was on hold for ever
This internet they provide is criminal. They are horrid at billing. They cut our internet off, even though the bill was already paid fully. This sorry company is lucky they are the only game in my area. I believe Iran probably has a better ISP than this.
I am very unhappy with the service from RiverStreet. The internet is down more often than it is up and running, also the internet speed has the slowest download/upload time. I have a daughter that has health conditions and we have to call …
Great product and excellent service! Internet is faster- calls are clear and no more line noise. And the internet is so fast, and no interrupted service… Centurylink got left behind ( sorry) but I called numerous times with no attempt to …
Everything about this provider we’ll below expectation, after having to unfortunately calling 911 and my call was dispatched to 911 dispatch 3 and a half hours away….I’m done
When they purchased the system is Saluda, NC we were promised better service, upgraded systems, fiber, etc. They have been in Saluda for 3+ years and still nothing has improved. The fiber cable has been in the ground for over a year and …
After initial mix-up about scheduling for the evaluation/install it went very well. The servicemen were very polite and informative and I’m getting way better service than I was from TDS so I’m pretty happy right now.
Every interaction we’ve had with them the past 5 years has been great. We’ve had not one single problem with them since we switched and I have no intention of going anywhere else!
I have noting but good things to say about this company and the service we signed up for. They are new to our small town, having spent more than a year installing their cables underground. The service is more reliable and faster than our …
If you value your internet and being able to have reliable, competent, respectful customer service in a business please do yourself a favor and do NOT go NEAR this company. Unbelievably uneducated in the networking field and unable to …
Internet speeds are inconsistent from minute to minute not to mention day to day. Value for speed available is far below that offered by competitors. By the time you add up what you need for tv service you are getting less and paying more …
Worst internet by far that I’ve ever had . Had Skytek before they were bought out by this company and have had nothing but problems. Constantly have issues with it and half the time it crashes . It’s a waste of money
Our local service provider recently sold out to this company and we cannot even give this a full star. To register our accounts and set up new payment methods took 50 minutes on the phone. Each time we call, I am forced to call the main …
Car of this company was driving dangerously around me with my baby in the car. I wouldn’t trust a company who allows drivers like that to care about any sort of customer service
Worst Telephone/Internet Service I Ever Dealt With Been Waiting For 2 Month just for a transfer I wouldn’t recommend anyone to there service and I’m still paying for service at my old address smh poor business
This has been by far the WORST internet “service” we’ve ever had. We can barely stream one thing at a time, constant interruptions even on a slightly windy day, and can barely use it. It has become to the point that we get better with 2 …
RiverStreet is not trying to keep up with increased demands for internet. Our internet is the slowest it has ever been. There are no options to upgrade to a better plan. From a home business perspective, you can forget about their service. Unfortunately, no one else services our area. We are stuck.
They recently gobbled up our local internet service provider, and it isn’t an exaggeration to say they haven’t failed to mess up a single aspect of what they control since taking over. The internet goes out now, they can’t get billing …
I’ve had some problems with this company in the past, mostly centered around failing to communicate repair call status, and have been critical. I recently reported a problem with voices dropping during phone calls and called in a report. I …
Pretty terrible service. They bought what was previously Sky Tek communications in Murphy, and what used to be a 2 minute customer service experience has now morphed into hold times exceeding 30 minutes, and no resolution when someone …
BAD service. I was told by one tech that he could do nothing to improve our signal. Then another said we could move our dish. I called to have it done. Crickets. 3 weeks and nothing!
Took over from Light Leap in our area. Internet service is same customer service is okay but from day one it has been some kind of mess with paying the bill. Never had that problem with the other company. I don’t know if customer service …
This company is a joke.Riverstreet Networks has taken over Electronic Services of Hamlet.I’m not even sure they service anything.I have been without internet 9 of the past 14 days,called for service 8 times.The only statement I got from …
We hade VIASAT Satellite internet which was very limited, that being the nature of Satellite Internet (until Starlink comes in line ). When Riverstreet internet was made available in our area we signed up.Very pleased with the internet …
Terrible. Only company on block that has service the previous owner of My house had them and there dish is still Here but they said they can’t get a line of sight when I’m on the top of the ridge.. Based on the comments I just read maybe …
This company is monopolized on this area so we don’t have a choice if we want wifi we have to use this company but spectrum is slowly moving into the outskirts. There service is usual superior however a rain storm messes that up alot of times. The pricing for their service is absolutely ridiculous.
Unreliable internet … never gets the full service, always cuts in and out, when you call they make you reset over and over which we already did before we called then make you wait days until tech can come out… and they switch name from Wilkes to Riverstreet but it is all the same behind the scenes … terrible terrible service!!!!!
Great folks to work with. Our install Tect , Jarvis Reynolds was knowledgeable and very easy to work with. He is a great representative of River Street. The service is great and I wold recommend them to everyone
D Rowland
This internet provider is the worst Internet provider on the planet. They will promise you one thing and then not follow through and then tell you they’re not gonna do it after 2 years of waiting. You can’t even get half of the amount of …
If this is the only internet option you have like me then I feel bad for you. Be prepared for weekly outages with no explanation or bill credit. Be prepared for extremely slow speeds that are barely a fraction of what the plan package is …
I have been very happy with my service since they took over for SCS in Amherst County. They came and installed new equipment at no charge to me and my speeds are 15 to 20 times faster for less cost per month. We do have occasional downtime …
Have had very bad or no customer service at all. Phone and internet out for over a week with no help at all. Called 3 times still no service or service tech. Poorly run company. If had another option would advise anyone to go there.
The town I live in has “fiber” from Riverstreet. The two speeds they offer are 50mbps or 100mbps, 85$ or 120$? My colleague lives in Tennessee in a tiny win similar to mine where his fiber speeds are 680 mbps… …
I would like to thank Riverstreet Networks for the opportunity to be part of such a great company and for inviting us to visit the main office. That is a very nice facility. Also It was nice to finally put faces to all the names. Everyone there was very nice and professional. I am very much looking forward to the future.
Update: Interestingly, I left this review today when internet was out again during repairs (which we were not informed were going to happen), and pleasantly to my surprise today our tech (Jervis?) was extremely communicative, and our issue …
Bankers hours for technical support? Yep. Incredible customer no service. Run, don’t walk, to any other alternative provider! Was great when it was SkyTec but nothing but problems lately. Read their responses to other reviews, lots of …
I came to leave a review and was very surprised by the negative reviews. Maybe things have changed because we have had nothing but positive interactions with RiverStreet over the course of the last two months. Our technician was above and …
I had Spectrum for internet service. Every storm and any power outage between Walnut Cove and Winston and our service was out. Speeds at the modem were very tied to the time of day. Not enough throughput on their system. Download and Upload …
If I could rate 0 stars I would the internet service is terrible!! Worst thing I ever seen in my lifetime. Can’t blame the people that work for the company they are making a honest days living.. but truly whoever and I mean whoever is …
Needs customer service improvements!!
Great customer service!
Constant outages and problems with the service.
Horrible people and horrible f$&#+#+& service!!! Will not help of take care of issues ! Scum!
Nice people and good service
Just spent 45 mins trying to get some information from these folks. All for noyhing
Great service, can always count on them
Terrible customer service! Can’t get anyone to answer the phone!
The internet service is terrible it’s not worth the money paid each month.
The worst phone service. Had better phone service and customer support back in the 70s than this outfit.
This is the worst phone service ever! Phones and internet go down at least twice a week sometimes more.
Just cannot get anybody on the phone. It is the worst company
Internet keeps randomly going out, and they do do ANYTHING about it. They just give tickets.
THE CUSTOMER SERVICE IS ABOUT AS BAD AS THE SERVICE ITS SELF. I have never have had to deal with such bad attitudes if your in saluda nc go with charter
Terrible service and problems with frequent phone outages/disruptions. Have also had our voice mail alert out for 2-3 weeks. So wish we could find someone else.
Awful service and restoration response …poorly run company…
horrible company. horrible internet, if purchasing consider in the factor of not having internet half the time. even worse customer service.
My mothers pay almost 100.00 a month an cant watch tv cant social media on cell phone. Worse service and pricing ever.
Called today to get internet service. Then waited 25 minutes on the phone Then just hung up! I’m not dealing with s*** service!
I currently have internet with this company only because this is the only thing offered in my area but it is a horrible internet connection my phones internet runs faster then this mess i hope one day this town i stay in offers more than …
I have had issues with my internet since Fairpoint turned into RiverStreet. It is hard to load a page. I timed the last page I loaded at 4 minutes then it timed out. Slow slow internet.
I have had this ISP for over a year and a half and after having several technicians out to my house and several long calls with tech support and a new router no one seems to be able to explain why it is that having 2 cellphones and a Google …
When they were ellerbe internet they were dependable when river street bought them not so I suggest if you live in rural area get starlink I have it its a 100x bettee
When it was skytek it was good if u had a problem u could call them and they would be out usually by next day and fix problem now not so much and try to call them was on hold for ever
This internet they provide is criminal. They are horrid at billing. They cut our internet off, even though the bill was already paid fully. This sorry company is lucky they are the only game in my area. I believe Iran probably has a better ISP than this.
they promised us fiber optics almost 3 years ago and their service isnt really that good
I am very unhappy with the service from RiverStreet. The internet is down more often than it is up and running, also the internet speed has the slowest download/upload time. I have a daughter that has health conditions and we have to call …
Great product and excellent service! Internet is faster- calls are clear and no more line noise. And the internet is so fast, and no interrupted service… Centurylink got left behind ( sorry) but I called numerous times with no attempt to …
Everything about this provider we’ll below expectation, after having to unfortunately calling 911 and my call was dispatched to 911 dispatch 3 and a half hours away….I’m done
When they purchased the system is Saluda, NC we were promised better service, upgraded systems, fiber, etc. They have been in Saluda for 3+ years and still nothing has improved. The fiber cable has been in the ground for over a year and …
After initial mix-up about scheduling for the evaluation/install it went very well. The servicemen were very polite and informative and I’m getting way better service than I was from TDS so I’m pretty happy right now.
Every interaction we’ve had with them the past 5 years has been great. We’ve had not one single problem with them since we switched and I have no intention of going anywhere else!
Installation today, Justin s. Was polite and respectful, competent and knowledgeable …
I have noting but good things to say about this company and the service we signed up for. They are new to our small town, having spent more than a year installing their cables underground. The service is more reliable and faster than our …
If you value your internet and being able to have reliable, competent, respectful customer service in a business please do yourself a favor and do NOT go NEAR this company. Unbelievably uneducated in the networking field and unable to …
Internet speeds are inconsistent from minute to minute not to mention day to day. Value for speed available is far below that offered by competitors. By the time you add up what you need for tv service you are getting less and paying more …
Worst internet by far that I’ve ever had . Had Skytek before they were bought out by this company and have had nothing but problems. Constantly have issues with it and half the time it crashes . It’s a waste of money
Our local service provider recently sold out to this company and we cannot even give this a full star. To register our accounts and set up new payment methods took 50 minutes on the phone. Each time we call, I am forced to call the main …
Car of this company was driving dangerously around me with my baby in the car. I wouldn’t trust a company who allows drivers like that to care about any sort of customer service
Worst Telephone/Internet Service I Ever Dealt With Been Waiting For 2 Month just for a transfer I wouldn’t recommend anyone to there service and I’m still paying for service at my old address smh poor business
This has been by far the WORST internet “service” we’ve ever had. We can barely stream one thing at a time, constant interruptions even on a slightly windy day, and can barely use it. It has become to the point that we get better with 2 …
RiverStreet is not trying to keep up with increased demands for internet. Our internet is the slowest it has ever been. There are no options to upgrade to a better plan. From a home business perspective, you can forget about their service. Unfortunately, no one else services our area. We are stuck.
They recently gobbled up our local internet service provider, and it isn’t an exaggeration to say they haven’t failed to mess up a single aspect of what they control since taking over. The internet goes out now, they can’t get billing …
I’ve had some problems with this company in the past, mostly centered around failing to communicate repair call status, and have been critical. I recently reported a problem with voices dropping during phone calls and called in a report. I …
Pretty terrible service. They bought what was previously Sky Tek communications in Murphy, and what used to be a 2 minute customer service experience has now morphed into hold times exceeding 30 minutes, and no resolution when someone …
BAD service. I was told by one tech that he could do nothing to improve our signal. Then another said we could move our dish. I called to have it done. Crickets. 3 weeks and nothing!
Took over from Light Leap in our area. Internet service is same customer service is okay but from day one it has been some kind of mess with paying the bill. Never had that problem with the other company. I don’t know if customer service …
My internet was stable until River Street bought out our internet company. Now the internet is very often broken and service is really poor.
This company is a joke.Riverstreet Networks has taken over Electronic Services of Hamlet.I’m not even sure they service anything.I have been without internet 9 of the past 14 days,called for service 8 times.The only statement I got from …
We hade VIASAT Satellite internet which was very limited, that being the nature of Satellite Internet (until Starlink comes in line ). When Riverstreet internet was made available in our area we signed up.Very pleased with the internet …
Terrible. Only company on block that has service the previous owner of My house had them and there dish is still Here but they said they can’t get a line of sight when I’m on the top of the ridge.. Based on the comments I just read maybe …
This company is monopolized on this area so we don’t have a choice if we want wifi we have to use this company but spectrum is slowly moving into the outskirts. There service is usual superior however a rain storm messes that up alot of times. The pricing for their service is absolutely ridiculous.
Unreliable internet … never gets the full service, always cuts in and out, when you call they make you reset over and over which we already did before we called then make you wait days until tech can come out… and they switch name from Wilkes to Riverstreet but it is all the same behind the scenes … terrible terrible service!!!!!
Great folks to work with. Our install Tect , Jarvis Reynolds was knowledgeable and very easy to work with. He is a great representative of River Street. The service is great and I wold recommend them to everyone
D Rowland
This internet provider is the worst Internet provider on the planet. They will promise you one thing and then not follow through and then tell you they’re not gonna do it after 2 years of waiting. You can’t even get half of the amount of …
If this is the only internet option you have like me then I feel bad for you. Be prepared for weekly outages with no explanation or bill credit. Be prepared for extremely slow speeds that are barely a fraction of what the plan package is …
I have been very happy with my service since they took over for SCS in Amherst County. They came and installed new equipment at no charge to me and my speeds are 15 to 20 times faster for less cost per month. We do have occasional downtime …
Have had very bad or no customer service at all. Phone and internet out for over a week with no help at all. Called 3 times still no service or service tech. Poorly run company. If had another option would advise anyone to go there.
The town I live in has “fiber” from Riverstreet. The two speeds they offer are 50mbps or 100mbps, 85$ or 120$? My colleague lives in Tennessee in a tiny win similar to mine where his fiber speeds are 680 mbps… …
I would like to thank Riverstreet Networks for the opportunity to be part of such a great company and for inviting us to visit the main office. That is a very nice facility. Also It was nice to finally put faces to all the names. Everyone there was very nice and professional. I am very much looking forward to the future.
Update: Interestingly, I left this review today when internet was out again during repairs (which we were not informed were going to happen), and pleasantly to my surprise today our tech (Jervis?) was extremely communicative, and our issue …
Bankers hours for technical support? Yep. Incredible customer no service. Run, don’t walk, to any other alternative provider! Was great when it was SkyTec but nothing but problems lately. Read their responses to other reviews, lots of …
I came to leave a review and was very surprised by the negative reviews. Maybe things have changed because we have had nothing but positive interactions with RiverStreet over the course of the last two months. Our technician was above and …
I had Spectrum for internet service. Every storm and any power outage between Walnut Cove and Winston and our service was out. Speeds at the modem were very tied to the time of day. Not enough throughput on their system. Download and Upload …