Roanoke Gas Company offers residential, commercial, and industrial gas products and services. Switch to gas today and learn why gas can save you … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
519 Kimball Ave NE, Roanoke, VA 24016
Great service
Gotta pay your gas…
Good people
Every thing worked
Great people to work with
Provides a good service
It’s ok
Miss being able to pay bills here
Quick, friendly, easy to deal with
Very polite, happy to help
Fastest customer service!
Good place to work
Great people delivering top notch service.
No line when i got there. Fast service
Terrible customer service, guaranteed profitable company.
Polite and helpful customer service! Thank you so much!
Worst Customer Service Ever !! They honestly do not care about the customers at all !! I’m very disappointed !!
Always so accommodating. Great customer service.
I’m disheartened with the customer service being provided to us by Roanoke Gas.
Always friendly and helpful in the office and on the phone. Can’t ask for better service!
They suck with customer service and their reconnecting services having to make appointment and deal with their snobby rude attitude.
Website designed straight out of the 90s. Paying your bill is a nightmare.
Daniel Phelps was rude & very disrespectful towards me & even threatened me he should be fired
Their website is straight out the stone age and their customer service is very hit or miss depending on who you get.
I’m sure that Faneuil, Inc. in Nebraska really cares about Roanoke. That is where your customer service just went.
They have the market sewed up in this area and they just take advantage of their customers like AEP & COX. We need more of a choice for our utilities.
Called to get account details and i kid you not- I actually heard the representative *sigh*. They must treat and pay the reps poorly for that kind of attitude to be so pervasive.
Easy to access website and pay your bill
Great service an willing to work w costumer’s if they get behind
They did their job. That’s all you can ask for out of a utility. What do you ppl want from me?!
I talked to Lexi and she was polite and professional and was very helpful.
Customer service agent, Maria was a very sad, verging on rude individual.
Cant ever get anyone on the phone to figure out why i havent recieved a bill in 2 months
Worse costumer service ever!! Had to wait 8 days to get service on, not to mention had to wait till “technician” showed to the property. Iam going to swap to electric!
just tried to get some basic information on turning on the gas at my new home the person that answered the ph was rude and nasty. she wanted all the ssn for everyone in the home over 18 and when i asked why she said they need them…..ummmm no you don’t !!!!!!!
Rudest customer service out there. Overcharged me by 600 dollars and was told they would hold the additional for 7-10 business days. This is theft!
They are ridiculous, we need compatition for gassing homes. They cut the gas off without notice. The bill was already paid, so I had to go a weekend without heat for my wife and toddler. This company is a monopoly.
Since they stopped my autopay, I’ve had the most difficult time trying to pay a bill. Going to end gas in my home soon.
I paid my deposit, cause I paid at walmart and not one of there automatic payments centers which no one told me that it takes days to post so i am sitting here with ice on my windows and they don’t care i told them I can fax my reciept gave …
8 weeks and tree attempts trying to get gas turned on and still no luck….I run a local business and now it’s really cold….thanks for not responding Roanoke Gas
Everyone I’ve ever dealt with at the gas co. is always nice. The only company in Roanoke who still cares about customer service. AEP could learn something from them.
Just tried to set up an account. The person on the phone asked for all my details then all of a sudden told me I needed to come into there office. I asked why and got a rude “because this how it is done” comment. Never have I been treat like that before. Needless to say I am no further forward.
Budget bill went up 49%. No heads up and no reply when asked. Sad.
HORRIBLE CUSTOMER SERVICE I HAVE EVER ENCOUNTERED
. LETS JUST SAY THE CSR WOULD HAVE BEEN KNOCKED OUT FOR TALKING TO ME LIKE THAT!!! HIRE BETTER EMPLOYEES!! IF I COULD RATE Y’ALL NEGATIVE I WOULD. WAITING FOR A SUPERVISOR TO CALL NOW
$90 deposit to start service? No credit check or anything. Dude in the phone sounded stoned and out of it. If you can just use electric.
Town of Troutville just had the roads paved, then they showed up last year and tore it up! …
Just called to have service placed in my name at my new apartment. I have to say I agree with the other poor reviews. Customer service rep was the rudest I’ve ever encountered. Terrible start with a new customer. I will be filing a complaint.
Awful company customer service was terrible the guy hung up on me while I was talking he said his thanks for calling Roanoke gas have a good day after I was trying to ask a question. I am amazed y’all are in business with century link style customer service reps.
A serpeant’s den full of monsters without a shred of humanity between them. If you live in the area do yourself a favor and get an electric furnace. If you do have to deal with them, I hope you love being on hold. Because you’ll do that a lot with them.
Not going to really even comment on this company,cause they know what they put me through on the phone,just to get a service technician out to our house! Especially when we have never missed any payments on their monthly bills for 25yrs. Sad way to treat longtime customers!
Not thrilled with my experience. Called to set up gas at my new place and they are asking I not be home while they turn the gas on and do a safety test but they won’t light pilots. I get they want to reduce human contact but if you are in …
Terrible experience so far. When we asked to get a time window on when they would be there for service (like Cox Cable, which gives a 2-hour window) the representative was incredibly rude, said “we just do don’t do that” and “all customers …
Customer service is rude and unhelpful when trying to figure out why my payment would continue to be rejected. Online payment is the worst I have ever used and even using bill pay from my banking account is not a simple task.
My average gas bill on a 700 sqft studio in the winter is $160. I get my last bill and it was $420. I called to get some answers and the rude woman, I believe she said her name was Karen, basically told me to pay my bills and go away. I …
Roanoke Gas has very rude/ disrespectful employees. I went here to their office on Kimball. There was a larger black male (sorry if that sounds disrespectful, dont know how else to describe him) sitting at one of the counters. I told him I …
So apparently my service has been shut off since may but I’ve been paying my bill every month to keep service on.. they told me I’m gonna be charged weather the gas is on or off but im paying to keep the gas on yet it was shut off in error. …
when i tried to turn on service to a new address i was advised of an old account in my name at an address i never lived at. i filed a police report that my identity had been stolen (this was 17 years ago) and despite producing police …
This company sucks! Paid for gas to have heat Friday a week ago and still no heat! They waited three working days to come out, which turns out is the day before Thanksgiving, then tell us something is broken and we have to wait until after …
My first impression of this company is a terrible one. I called 2 Friday’s ago to get new service at a location. I spoke with an agent name Labrador who took SSN then told me that there was no SSN listed under that name since 2011. Image …
In a complex situation and call them to explain and hope to turn on the gas. Customer service use: “not my business”, “that’s useless”, etc words to response when I trying to talk to them about my situation. Heartless and super rude. Terrible monopoly company in Roanoke
The lack of customer service is beyond words with this company. As others have said, even when the issue is THE COMPANY’S FAULT, they disrupt service and then expect customers to wait up to a week for the issue to be resolved with no care …
Recently I was misbilled for a product and charged by the Roanoke City Gas Company $99.00 for the lighting of a Furnace. A representative was already scheduled to cut on my gas. The individual that came out deemed my furnace too old/damaged …
The negative reviews are cappin, Don’t believe the bs.
I lived in the Roanoke area for about a year a long time ago, and I was forced to use Roanoke Gas. …
I echo the poor customer service provided by this company. I missed my gas bill two months prior due to a change of bank account, but of course I only hear about it the week prior to receiving a “disconnection notice”. Why not tell me right after missing the bill instead waiting forever to tell me??
Never came across such a sad customer service from an utility company. Rep was breathing hard into the microphone all the time. CSR was not rude but indifferent for sure. Didn’t feel like I was welcome to this new account. The CSR disconnected the call at very end without giving me a final status- left it to guessing.
Shut off gas on a Friday afternoon and left a disabled woman, through no fault of her own, without heat for 3 days because of a long weekend. This seems like adding insult to injury. A reconnect fee is an understandable punishment. It’s …
The review about better service at the DMV is about right. Customer service reps sound like they rather be literally anywhere but on the phone with you. Perhaps they daydream about getting root canals and suffering from the plague… …
Customer service rep was very rude. he cut me off every time i tried to speak and was very hateful. I have never been so frustrated with a utility company like I am now. …
I so wanted to switch my service from oil fired to gas in a house I own in Roanoke. I left 4 messages over 2 days with Brett Bennett and never got a call back. Pretty sad that I can’t even get them to take my money. POOR CUSTOMER SERVICE. This got me to reading the reviews. Glad I decided to stay with oil.
The service is reliable, and I really like having warm, gas-fired heat. Never had a problem paying by mail or using bill pay through my bank. When we found a leak at the meter on a Saturday, a gentleman who has been with the company 42 years was there within an hour and fixed the leaks.
This company is a monopoly and they treat their customers accordingly. Completely unwilling to serve the customer in any way, even when the fault is theirs. What sucks about a monopoly like these guys is there’s absolutely no recourse a …
CALEB in Customer Service did an excellent job today helping me figure out how to get utilities cut off and new service started. It can be nerve-wracking moving and he made the whole experience easy and painless. …
This is one of the most difficult and non-user friendly utility companies I have used in my 30+ years of paying household utilities. It is almost like they are trying to be unhelpful in the way things are set up. Tried to change banks and …
Gosh, I have never spoken to more flippant and uncaring customer service people in my life. Telling me that “it’s a busy time of year which is why we didn’t call you back for two weeks after you put in your service request.” Maybe just …
My bank account ( Direct Express which is not one bit help àt all ,)was hacked a while back. When i called people Roanoke Gas they were the 3rd or. 4th i called. I had a few to call to. …
Horrible service we endured. Two days before starting our new service at the home we’ve owned for 15 years and had been renting out for the previous 5, we were told we couldn’t start the service without proof of ownership. Despite ten …
Worst Customer service I have ever experienced. They will over charge you on move out and tell you that you don’t know what your talking about. Then once escalated, they will fold and say you were right without apology. Rude, unprofessional, scammers. Beware
Horrible horrible service!!! I’ve been a customer for six years. Never missed a payment, often paid early! They charged me twice this past bill and instead of catching it, refused to give my money back! They said it takes ten days, well …
Customer NO SERVICE. RGC routinely takes over 3-4 weeks to post my check for payment. Due to their delay my account shows pass due. Their only response is to blame the Postal Service. Being late every month is not a Postal problem when …
Budget plan was increased 50% & when I called customer service & waited for someone the lady just said gas went up a lot. I guess I am helping pay for the Mountain Vally Pipeline that Roanoke Gas is losing money on. I don’t think natural gad price increased 50%.
Tired of being a slave to all these companies, being born into a man made system, stuck paying all these bills to survive and this is not what we was born for. We was not born to make people rich or be ran and controlled by a government
Absolutely terrible customer service. Very rude and condescending. Also, one of their technicians came into my house and broke the pilot gas line on the water heater. Why he needed to come inside is beyond me. I could have used the gas …
Customer service is rude and does not seem competent. Kept asking for my account number when I was trying to open an account. I had to remind him I didn’t have one. Lots of “uumm” and “eeerrr” and then got short with me when I ased him for details of opening an account.
Forgot how terrible these guys are to deal with. Helping my mother setup an account. If I still lived here I would be harassing town council members and the mayor to find better options. Can not believe such an important utility is managed by such an incompetent group.
Jordan is the rudest and most unhelpful customer service person I have ever spoken with! From the moment she answered the phone it was obvious that her only joy in life is to make life difficult for others. Jordan please find another job! …
I have been attempting to log on to the Roanoke Gas co website to view my bill. The site may be down, understandable. However, when I attempted to contact the gas co I waited approx 10 mins listening to their music. The person who answered …
Terrible customer service the female is rude and tries to rush you off the phone. I’ve been trying to turn my gas on for the past 2 months and every time I call they tell me I need to do a new thing before I can have my gas on. 4 phone …
I generally don’t give anything other than 5 stars when I’m reviewing. I either give 5 stars or I don’t give anything. But customers need to know that Roanoke Gas is not the supposed friendly local company that I was told it is. They’ve …