Roanoke Valley Credit Union exists for and because of our members. Our philosophy has always been to provide them with valuable financial services and great service.
| Monday 8:30AM–5:30PM Tuesday 8:30AM–5:30PM Wednesday 8:30AM–5:30PM Thursday 8:30AM–5:30PM Friday 8:30AM–5:30PM Saturday Closed Sunday Closed |
723 5th St NE, Roanoke, VA 24016
Great people very friendly
Called for my balance on my savings and told me cant give that over the phone what a joke
Very unprofessional, never answer the phone and the young girls that work there need to be fired
Constantly charging fees they shouldn’t, getting false judgements even repoed my car when every payment was made on time. They are crooks.
Their mobile banking app have a lot to be desired even though usually when I go to the Branch (especally The one in Salem) They treat me well
Absolute worst bank I have ever dealt with. Their customer service is horrible. Waiting two weeks now for a return phone call. Take your business somewhere else. This is it for me.
If I could give less than 1 star I would. This bank is very unprofessional. Customer Service is horrible. Save your time and frustration!
Absolutely the worst credit Union in the Roanoke Valley. Customer service is terrible
Horrible bank every time I call no one answers and it took me a month to get a new debit card because they deactivated then reactivated my old one without my permission. I advise anyone do not bank with this bank.
My wife and I wanted to open memberships and talk to someone about possibly putting in an application for a home equity line of credit. I searched on their web site for a link to download an application so I could have it filled out, but …
Melissa was more than helpful in attending to my problem. Very kind and patient with me and answered all my questions. Thank you Melissa and staff for all your services.
I am having an extremely difficult time trying to make my monthly payments on my credit card. I have to go in the bank to make a payment because I pay with my debit card from another bank. Since Covid, you cannot go inside, which now …
Their banking methods are an inconvenience at best, and archaic at worst. You can’t do anything without going in to see them in person– even signing up for mobile banking! They charge you if you don’t use your account, but won’t do …
There is an employee by the name of Melissa that needs to be fired for slandering me and another person.
Our attorney will be in touch.
Back in December 2017 I had a bad experience 2 of the employees. One works in the office and others behind the counter. The one in the office she was very rude. I should have file a complaint on both of them. You guys need to upgrade on …
I went to the location off of Williamson road I started going to this location the service is outstanding. I use to go to the downtown location. They are horrible they need attitude adjustments, go to the Williamson road location you will be taken care there.
Not the best experience had to go to 5th street branch I’ve been banking there for years had to close an account for a deceased loved one got info that I had to wait a week had to go to another branch to then find out I could fix it today …
I joined 13~14 years ago. 3 of my friends joined on my recommendation.
Very content no problems
I have been a member of RVCCU for years now and am pleased with my credit union as a whole. Recently, I went to this branch to apply for a loan and worked with Melissa Brooks. She was extremely accommodating and helpful. I usually use the …
Worked with Melissa on a recent purchase. She always makes the financing process so incredibly easy, despite my chaotic schedule. This time she was able to help me get everything handled electronically and zero stress! So thankful for Melissa at the North Roanoke branch!
I have been a member for years and Melissa is always quick to help me. Highly recommend.
Melissa, I wanted to thank you for all your help this week. Really happy I reached out to you and glad I got the referral to you. The process was easy and saved a tremendous amount of money. You are now going to help me save on my vehicle too. Thanks so much