This company recently bought out my old trash service, Robert Sanders. Robert Sanders was consistent, fairly priced and when my family grew and I needed another trash can they made it happen. My experience has been poor with Republic …
Never pick up on the days they are supposed too, which is twice a week. Lucky to even get one pick up now. There was one week nothing was was ever picked up! Ever since they bought out Sanders, service has been absolutely horrible!
Only one complaint.If our pick up day during the Christmas and new year holidays.Falls on the holidays.Well little inconvenient for us.Because they miss two weeks of pick up.Only have so much space in our trash cans.
We have two commercial accounts with Sanders and they have been awesome especially through the renovation process and last minute empty and return requests. Julie is the best.
Was just at East Alton Il. Mc. Donalds (7/28/17) 9:00 pm waiting in the drive thru when this guy in a white Robert Sanders truck starts honking and screaming and cursing out the window at us then pulls up next to us to continue cussing …
On my route, the guys are great. I think there’s a wide variation between drivers and routes. I lucked out, I suppose, because mine are a five-star team. …
The worst inconsiderate, loud drivers. Picks up trash anywhere from 3am -4:30am. Wakes everyone in the household every Wednesday and Saturday. Complained to the owner and he basically said too bad, go ahead and call the police with a noise complaint.
A red truck with Robert Sanders waste decals all over it tried to run us off the road on 2 different days in Godfrey/Alton. The female driver & her teenage son hung out of their windows to scream & cuss at us & used the Robert Sanders truck …
My FULL garbage bin was pulled to the curb and the workers simply didn’t pick it up . I called and asked why and they told me they had no one to come back out for a week?! They did not care that I have a new born baby and that trash cannot …
These guys are the best. We just moved to St. Louis after being on the east side out in the country for eight years. They always did a great job, never left trash on the ground, and if we sometimes forgot to bring our trash down our long …
Very rude lady that answered the phone. If your wanting people’s business than you need to learn some respect and manners towards your customers especially when they are looking into having your business as your trash service. She was a …
We have really liked Bob Sanders service.. We have had a lot of things going on and we forgot to pay our bill.. We didn’t realize we were late. They picked up their tote and threw all of our trash in our yard… We live in the country so, …
This man Robert Sanders cussed me out on the phone. Made me cry so I hope he is proud of himself. Now I u derstand why everyone on my street is canceling there service with him. Then proceeded to tell me it was my fault that he was cussing …
One of their trucks was traveling on the interstate in fairview heights. It hit a bump and many many rocks came flying out of the back bouncing all over the interstate. Unfortunately many hit my 2018 van. The truck had no license plate. But I did catch up to it and take a picture of the door. Learn how to cover your load.
They have destroyed every one of my trash cans and my driveway…which I had to replace on my dime. Bill continues to increase with no notification. Would not recommend them to anyone!
1 year and 4+ times my trash has been forgotten. Only house down my side street using them, but I pay for 2 bins and have had to put extra barrels because they cant make it out for another week. Offered a week reimbursement, what am I …
22 Years never had no problem with trash pickup untill i got with Sanders waste. According to their site 3 30 gallon bags is yhe limit. Some days i can have 3 bags in one day. Get what you pay for. Cheapest price but drivers that leave some trash and very restrictive on amont of trash
I appreciate the helpfulness of these workers. Not only did they empty the trash containers, but they also carried the empty containers up the driveway to our house.
Very inconsistent with their policies. They’ll completely ignore our garbage and let it pile up, but I know other routes take more than we ever have. Someone mentioned you need to bribe the already well paid employees so perhaps that’s my …
How are you going to try and up sale a customer for a dumpster “because its better” and then just flat out say you don’t want to deliver the smaller size?
I have had occasion to use Sanders in the past and spoke by phone today with a Sanders employee about a current roll off rental. I reviewed this business previously; but, I think I have never reviewed twice on the same firm. But, after …
Recently switch to this company and their drivers are amazing. They come up to the house and get the cans, dump them and bring them back!!! My last company wouldnt even get out of the truck and if we forgot we had to wait another week to get them dumped. So far they go above and beyond and theyre the best company out there.
Incredibly petty company. I canceled service after a month of them not picking up my trash (paid for the month). I called today to restart service thinking they got their aft together. They declined to offer me service or to refund the …
They are our regular trash pick up company and do a great job. We recently had a family emergency that required us to have excess amounts garbage they were so great even though we couldn’t fit everything in the garage can they graciously …
Ever sense sanders been bought out by republic waste they keep missing my address twice never had problems R sanders waste I thinking about a change in trash company
Since sanders sold the new place is terrible! No customer service lady hung up on me and would not give her name ?..going somewhere else ! Sure miss Sanders !
Poor excuse for a trash service. I would not recommend this company to pick up anything. First off one of their trucks leaked oil infront of our house and our neighbor down the street and of course they took no responsibility for it. Then …
5 months ago I reviewed Robert sanders waste systems and this is a quick update.
1-star to 5-star, Mr. Sanders addressed several grievances and I could not be …
I have lived all over the country and by far Sanders has been one of the best services at a reasonable price. The office staff has always been polite and helpful. The pickup guys have gotten my can from the house when I forgot to pull it to the curb. I’ve met Bob and he and his wife they were very nice. Thanks
Absolutely horrible,they do not answer phone,they do not return calls.Week number two with no trash collection in my neighborhood,received new bill though….it has a $23 fuel up charge on the bill
This company collects trash for the city of Highland and is out picking trash and banging all hours of the night. They always pick up our trash at 230-3 AM! It is absolutely ridiculous to be picking up trash that early and waking up the neighborhood. I have made multiple complaints to the company and they don’t care at all.
They are inconsiderate and don’t care when they do their job, regardless of city noise ordinance or time of night. We’ve tried reaching out directly to the company as well as spoke to local city officials with no luck about the concerns. …
I have had Sanders for more than a year, and they are THE BEST trash service ever! The two guys on my route are super nice and have not missed picking up my trash once! The cost is very reasonable, the trash container is provided, and the …
We have had Sanders for over 2 years now. The company we had to moving was expensive and nowhere near the service you get with Sanders. The office was nice and very helpful in setting up our account. The driver on our route takes extra time …
We have been using Robert Sanders Waste Systems for our business for a little over a year now.
I don’t know any of the Sanders family personally, but I am very impressed with …
Have you Sanders for years and they’ve always been a good company on time went the extra to pick up extra when we had yard waste and things like that but now with them selling the company to Republic and talking with their drivers they pay …
I call this service provider befor I moved in and was told the mo day after I move in I will get my can Monday came and still not can call on Friday because it is the only time I could get ahold of any one and was told you can will be …
Service has been going downhill after Republic took over. Seems they are picking up every other week instead of weekly but still charging as if they are picking up weekly. Tried calling the office but no one ever answers and nobody ever returns my calls.
I have called 7 times about getting a yard waste cart delivered and getting my trash can swapped out. They’ll say I’m on the schedule for Tuesday my trash day and then they never come. I called about the date that they come pick up my …
They took over for Sanders waste, I was paid and current with. Yet was sent a bill saying im 90 days past due and also bill me for the next 90 days. 2 weeks later im sent a cancelation requesting all 180 days payment plus 35 dollar fee.
I need some furniture disposed of, but can’t get it picked up. Said that they aren’t doin large pick ups right now. Why are you my waste management service provider when you can’t provide service. Been transferred and on hold for an hour just to be told that you can’t do your job. Your service is literally trash.
Ever since Republic took over nobody answers the phone, ive been calling for 3 weeks. Ive left several voicemails and nobody calls back. So ill be sending you a bill for storage of your waste recepticle since ive had to start using a different company to pick up my garbage.. youll be receiving a bill for $100 a week storage fee.
(come Monday morning we are switching companies) When this company was bought out we were told the prices and everything was not going to change and come to our bills we are paying for the vehicles gas? what? why? we are paying $80 a month for trash pick up, this month it’s $100. so why are giving you an extra $20??
Republic Services picked up my trash can in error 10 days ago. I have called them 4 times and messaged them on messenger and they still have not brought it back. They raised the prices and lowered their standards! When I move in a few months I will find another provider.
During the sale of Sanders to Republic Services, I received letters in the mail as well as emails stating that the price would not change, auto-pay would continue, and paperless billing would also continue. After the sale was complete they …
I have had it either pick up this damn trashcan or I am painting it, and we are going to use for trash pickup with our new company. If it is Sanders property… PICK THE DAMN TRASHCAN UP!!!! …
Although they have changed ownership, they are maintaining their good service. Unfortunately for them some of the drivers they gave an opportunity to have done wrong by them and somewhat spoiled their name. If you have any issues with the …
They Used to be a good company Until they were bought out by Republic. Now we cant get them on the phone and they raised our rate and changed pick up policy. They are creating a monopoly because they also bought the competition too. Their …
This is the third week in a row that our trash has not been picked up on the scheduled day. In the last 3 weeks, we’ve had our trash picked up once after calling multiple times. With Thanksgiving in a few days, we are hoping to have our …
Can’t get nobody to answer or respond. Tried getting an extra dump. They scheduled for Tuesday, never showed up. Actual night it gets dumped is Thursday and still nobody. Dumpster is falling out was supposed to get a new one and nothing on …
This company recently bought out my old trash service, Robert Sanders. Robert Sanders was consistent, fairly priced and when my family grew and I needed another trash can they made it happen. My experience has been poor with Republic …
Never pick up on the days they are supposed too, which is twice a week. Lucky to even get one pick up now. There was one week nothing was was ever picked up! Ever since they bought out Sanders, service has been absolutely horrible!
Always on time.
Employees are rude as hell
Unbelievable service!!!! Tganks Bob!
lady was very rude and seemed like she did want to be there
Always on time and helpful. Great service!
Open later than other places on the weekend and fair price
Office staff very easy to deal with! Punctual pickup and “Boy,those guys are STRONG!”
Sloppy work, trash cans literally thrown after they’re dumped then i have to move them theyback where belong everytime.
They are argumentative on the phone. They broke my recycling bin. They have at times “forgotten” to pick up the recycling… This company is terrible.
Only one complaint.If our pick up day during the Christmas and new year holidays.Falls on the holidays.Well little inconvenient for us.Because they miss two weeks of pick up.Only have so much space in our trash cans.
On the few times I have forgotten to put the trash out, they walk up my driveway and get my trash can. Excellent service!
I forgot to take my own trash down and the trash guy came up my driveway and got it on his own. Like that is service and soo cool
The drivers of Sanders are all very friendly. I’ve never had any issues with waste pickup.
We love this company. Best service the guys are always decent. SANDERS IS THE BEST THING WE EVER DONE. I HIGHLY RECOMMEND THEM.
They have always picked up our trash as expected but recently we got a giant dumpster. They delivered when promised and picked up when promised.
Have used Sander’s Waste for a few years. They’ve always been great with the customer service and much better on price than the competition.
Extremely poor service and lazy drivers.
We have two commercial accounts with Sanders and they have been awesome especially through the renovation process and last minute empty and return requests. Julie is the best.
No longer taking empty boxes boxes, everything has to be in the can!
Was just at East Alton Il. Mc. Donalds (7/28/17) 9:00 pm waiting in the drive thru when this guy in a white Robert Sanders truck starts honking and screaming and cursing out the window at us then pulls up next to us to continue cussing …
Call 6 times no one Called back.
On my route, the guys are great. I think there’s a wide variation between drivers and routes. I lucked out, I suppose, because mine are a five-star team. …
The worst inconsiderate, loud drivers. Picks up trash anywhere from 3am -4:30am. Wakes everyone in the household every Wednesday and Saturday. Complained to the owner and he basically said too bad, go ahead and call the police with a noise complaint.
A red truck with Robert Sanders waste decals all over it tried to run us off the road on 2 different days in Godfrey/Alton. The female driver & her teenage son hung out of their windows to scream & cuss at us & used the Robert Sanders truck …
My FULL garbage bin was pulled to the curb and the workers simply didn’t pick it up . I called and asked why and they told me they had no one to come back out for a week?! They did not care that I have a new born baby and that trash cannot …
These guys are the best. We just moved to St. Louis after being on the east side out in the country for eight years. They always did a great job, never left trash on the ground, and if we sometimes forgot to bring our trash down our long …
Very rude lady that answered the phone. If your wanting people’s business than you need to learn some respect and manners towards your customers especially when they are looking into having your business as your trash service. She was a …
We have really liked Bob Sanders service.. We have had a lot of things going on and we forgot to pay our bill.. We didn’t realize we were late. They picked up their tote and threw all of our trash in our yard… We live in the country so, …
This man Robert Sanders cussed me out on the phone. Made me cry so I hope he is proud of himself. Now I u derstand why everyone on my street is canceling there service with him. Then proceeded to tell me it was my fault that he was cussing …
One of their trucks was traveling on the interstate in fairview heights. It hit a bump and many many rocks came flying out of the back bouncing all over the interstate. Unfortunately many hit my 2018 van. The truck had no license plate. But I did catch up to it and take a picture of the door. Learn how to cover your load.
They have been our trash service company for over 3 years. They are excellent. We’ve never had a problem. I definitely recommend their services.
They have destroyed every one of my trash cans and my driveway…which I had to replace on my dime. Bill continues to increase with no notification. Would not recommend them to anyone!
1 year and 4+ times my trash has been forgotten. Only house down my side street using them, but I pay for 2 bins and have had to put extra barrels because they cant make it out for another week. Offered a week reimbursement, what am I …
22 Years never had no problem with trash pickup untill i got with Sanders waste. According to their site 3 30 gallon bags is yhe limit. Some days i can have 3 bags in one day. Get what you pay for. Cheapest price but drivers that leave some trash and very restrictive on amont of trash
I appreciate the helpfulness of these workers. Not only did they empty the trash containers, but they also carried the empty containers up the driveway to our house.
Very inconsistent with their policies. They’ll completely ignore our garbage and let it pile up, but I know other routes take more than we ever have. Someone mentioned you need to bribe the already well paid employees so perhaps that’s my …
How are you going to try and up sale a customer for a dumpster “because its better” and then just flat out say you don’t want to deliver the smaller size?
Best in the west and all the rest . Thank you for all you do for our community! #Sanders4thewin. Brandon my driver is the best!!
I have had occasion to use Sanders in the past and spoke by phone today with a Sanders employee about a current roll off rental. I reviewed this business previously; but, I think I have never reviewed twice on the same firm. But, after …
Recently switch to this company and their drivers are amazing. They come up to the house and get the cans, dump them and bring them back!!! My last company wouldnt even get out of the truck and if we forgot we had to wait another week to get them dumped. So far they go above and beyond and theyre the best company out there.
Incredibly petty company. I canceled service after a month of them not picking up my trash (paid for the month). I called today to restart service thinking they got their aft together. They declined to offer me service or to refund the …
They are our regular trash pick up company and do a great job. We recently had a family emergency that required us to have excess amounts garbage they were so great even though we couldn’t fit everything in the garage can they graciously …
Ever sense sanders been bought out by republic waste they keep missing my address twice never had problems R sanders waste I thinking about a change in trash company
Since sanders sold the new place is terrible! No customer service lady hung up on me and would not give her name ?..going somewhere else ! Sure miss Sanders !
Poor excuse for a trash service. I would not recommend this company to pick up anything. First off one of their trucks leaked oil infront of our house and our neighbor down the street and of course they took no responsibility for it. Then …
Ladies in the office were very nice
Asked them 3x that when they picked up the dumpster I rented they do it in the …
They do not answer the phone I’ve tried calling at various times during their business hours with no luck.. worst trash company I’ve ever seen
5 months ago I reviewed Robert sanders waste systems and this is a quick update.
1-star to 5-star, Mr. Sanders addressed several grievances and I could not be …
I have lived all over the country and by far Sanders has been one of the best services at a reasonable price. The office staff has always been polite and helpful. The pickup guys have gotten my can from the house when I forgot to pull it to the curb. I’ve met Bob and he and his wife they were very nice. Thanks
Bob Sanders sold out to this company Republic. They raised our service price SIGNIFICANTLY and dropped the frequency of pickup.
Absolutely horrible,they do not answer phone,they do not return calls.Week number two with no trash collection in my neighborhood,received new bill though….it has a $23 fuel up charge on the bill
This company collects trash for the city of Highland and is out picking trash and banging all hours of the night. They always pick up our trash at 230-3 AM! It is absolutely ridiculous to be picking up trash that early and waking up the neighborhood. I have made multiple complaints to the company and they don’t care at all.
They are inconsiderate and don’t care when they do their job, regardless of city noise ordinance or time of night. We’ve tried reaching out directly to the company as well as spoke to local city officials with no luck about the concerns. …
I have had Sanders for more than a year, and they are THE BEST trash service ever! The two guys on my route are super nice and have not missed picking up my trash once! The cost is very reasonable, the trash container is provided, and the …
We have had Sanders for over 2 years now. The company we had to moving was expensive and nowhere near the service you get with Sanders. The office was nice and very helpful in setting up our account. The driver on our route takes extra time …
We have been using Robert Sanders Waste Systems for our business for a little over a year now.
I don’t know any of the Sanders family personally, but I am very impressed with …
Have you Sanders for years and they’ve always been a good company on time went the extra to pick up extra when we had yard waste and things like that but now with them selling the company to Republic and talking with their drivers they pay …
I call this service provider befor I moved in and was told the mo day after I move in I will get my can Monday came and still not can call on Friday because it is the only time I could get ahold of any one and was told you can will be …
Service has been going downhill after Republic took over. Seems they are picking up every other week instead of weekly but still charging as if they are picking up weekly. Tried calling the office but no one ever answers and nobody ever returns my calls.
I have called 7 times about getting a yard waste cart delivered and getting my trash can swapped out. They’ll say I’m on the schedule for Tuesday my trash day and then they never come. I called about the date that they come pick up my …
They took over for Sanders waste, I was paid and current with. Yet was sent a bill saying im 90 days past due and also bill me for the next 90 days. 2 weeks later im sent a cancelation requesting all 180 days payment plus 35 dollar fee.
I need some furniture disposed of, but can’t get it picked up. Said that they aren’t doin large pick ups right now. Why are you my waste management service provider when you can’t provide service. Been transferred and on hold for an hour just to be told that you can’t do your job. Your service is literally trash.
Ever since Republic took over nobody answers the phone, ive been calling for 3 weeks. Ive left several voicemails and nobody calls back. So ill be sending you a bill for storage of your waste recepticle since ive had to start using a different company to pick up my garbage.. youll be receiving a bill for $100 a week storage fee.
(come Monday morning we are switching companies) When this company was bought out we were told the prices and everything was not going to change and come to our bills we are paying for the vehicles gas? what? why? we are paying $80 a month for trash pick up, this month it’s $100. so why are giving you an extra $20??
Republic Services picked up my trash can in error 10 days ago. I have called them 4 times and messaged them on messenger and they still have not brought it back. They raised the prices and lowered their standards! When I move in a few months I will find another provider.
Updating my review-
Contacted the email below and the following buisness day our trash was picked …
Definitely no where as good as Sanders Waste.
Multiple missed pickups and calls to the office and no one answers the phone …
During the sale of Sanders to Republic Services, I received letters in the mail as well as emails stating that the price would not change, auto-pay would continue, and paperless billing would also continue. After the sale was complete they …
I have had it either pick up this damn trashcan or I am painting it, and we are going to use for trash pickup with our new company. If it is Sanders property… PICK THE DAMN TRASHCAN UP!!!! …
Although they have changed ownership, they are maintaining their good service. Unfortunately for them some of the drivers they gave an opportunity to have done wrong by them and somewhat spoiled their name. If you have any issues with the …
They Used to be a good company Until they were bought out by Republic. Now we cant get them on the phone and they raised our rate and changed pick up policy. They are creating a monopoly because they also bought the competition too. Their …
This is the third week in a row that our trash has not been picked up on the scheduled day. In the last 3 weeks, we’ve had our trash picked up once after calling multiple times. With Thanksgiving in a few days, we are hoping to have our …
Can’t get nobody to answer or respond. Tried getting an extra dump. They scheduled for Tuesday, never showed up. Actual night it gets dumped is Thursday and still nobody. Dumpster is falling out was supposed to get a new one and nothing on …