They don’t actually care about your health at all! And they charge a fortune for nothing. Avoid going here. Misdiagnosed on multiple occasions and no one seemed to know or care why.
The !! Slowest place i have ever been too. I have been in room waiting for Literally for 1hour and 20 minutes and noone came in just to say ANY thing 🙃!! …
Walked out after sitting in the waiting room for half an hour without at least an intake. I thought it was Immediate Care, they should change the name to Eventually Care
I go there when my primary isnt available instead of going to emergancy always have a pleasant visit with docs and nurses and will continue to go in and out , the way i like it.. GREAT CARE THANK YOU
GO TO ANY OTHER URGENT CARE BUT THIS ONE. i waited for an hour and half just to get back here and now that i’m back here i’ve been waiting for 45 minutes just for the doctor to come in.
The staff was very professional and courteous. I was in and out with a solution, in about thirty minutes. I recommend and would definitely use this facility again.
Horrible!!!!! Went to get an doctors note to go back to work but they did everything I didn’t want them to and still didn’t give me my doctors note while I’m pregnant. Highly upset!!
Was sent here on a Sunday morning by our pediatrician who was closed…. so far it’s been 2 hours of just sitting in the waiting room . not one set of eyes on my son yet …. people arriving after us being called back before him
Slowest urgent care I’ve ever been to. Been in a room waiting for a test result that takes 15 minutes for over an hour. Still waiting for the nurse to come back.
Exceptional, courteous and timely service at the Greece location.
Kind and knowledgeable staff.
Mary-Grace stitched me up and had me on my way in under an hour. Thanks Greece Immediate Care.
I asked about help checking in. The touch screen asked for a member number, since it was my 1st time visiting, I didn’t know exactly what to answer there. I was told: “so you are not computer literate?”
They are so friendly here. Especially David whom ALWAYS has a contageous smile and extra helping hands when you need it. LOVE this place when we are sick!!!
This urgent care needs more staffing and better time management, waited for 2 hours in the waiting room then another 30-45 mins in the room for a 5 minute visit, unnacceptable considering I’m pregnant as well 😡 …
Wish I could give 0 stars for the worlds rudest and worst receptionist. Read your reviews and fire her. Worst service I have ever received in my life. I do NOT suggest this location for any needs whatsoever.
I fractured my back and I went to immediate care because I was having severe pain I was happy to see Dr. Hessert my pediatric Dr when I was a kid he was so caring and nice he was my doctor when I was 10 mths old until I was 15 years old so …
This place is a joke, they may be fast but that’s only because your just a number to them.the doctor could care less about the problem just throw drugs at you that you were previously takin off of because they don’t work. Way to go looking at my medical history.
This place is missing compassion. There was no oversight of an MD to speak with, just PAs. They could care less about my concerns with my son and they just throw their policies in your face.
The staff was wonderful, however the wait was excruciating. I waited around 45 minutes for something so simple it took me 5 minutes to get taken care of.
I was seen 20 days ago for sinus infection symptoms, I was told I had a viral infection and would not be given an antibiotic, 20 days latter I still have the same sinus infection, I called back and they said I would have to come in again …
Can’t say enough about this facility. They got me in right away and the staff are always professional and knowledgable. I have been coming to this location for many years. It’s close to my home and I go directly to Wegmans when given a perscrpition.
Horible service. Employees are rude and disrespectful, there is always a side conversation going on and they dont read your charts to know whats going on with you. The wait is insane waited over 2 hours with a scheduled appointment. They take your health and pain as a joke.
They are great! I was so sick with what turned out to be strep throat. I was in & out of there in less than an hour n hopefully on my way to being better for tbe weekend! Thank you
Very slow. Went in the morning on a weekday. Check in was quick and I got called rather quickly. However, I was forced to sit in a waiting room for an hour before being seen for a quick diagnosis.
This place is the worst . My daughter went in for a Covid test due to having symptoms . The nurse that did the test was so RUDE ! No empathy whatsoever.
I showed up, wasn’t long in waiting room, was seen by a very competent PA. My treatment was gone over, all my questions answered. Very good service. 👍 …
I have been to this facility twice within the past month once for my wife and once for myself. I won’t go to any other urgent care. They are fast and super friendly!
It wasn’t as quick as I expected, but I received a nebulizer treatment there, very impressed with Dr. Sullivan, and the other staff there. For as sick as I was, I feel that they were very helpful.
Absolutely awful place! They told me because I couldn’t pay my copay at the time of service that they wouldn’t see my sick child and they also told me that if I didn’t pay you copay my insurance company would drop me. I only had $0.50 to my …
I had a good time here, quick service from Ariella (PSR), Denise (Nurse), and Dr. Williams. I would go back or recommend for anyone looking for acute care, they did a great job!
45 minutes and third on the list and still haven’t been called up to be registered! Seriously it takes less than 5 minutes to register a patient. I don’t understand why this urgent care takes hours upon hours to see a sick patient. Once you …
Horrible place..went in for work Injury..waited to be seen while the lady at the desk slept.
The wait was horrible over an HR to be called back to a room to wait longer …
Honestly, every time I’ve been here it’s been extremely efficient. The nurses and providers I’ve seen have been incredible. The registration employees are usually cheerful and helpful.
Received care due to a MVA waited almost 2 hours just to be seen. After discharge told to have “my glasses checked” I hit someone who made a left hand turn in front of me, my daughter and three month old grandson. No speeding involved just …
Took my mother who was at that time recovering from having major surgery 3 days prior. They were told we wanted the prescription to go next door to the Wegmans at Ridgemont. After waiting more than an hour at Wegmans for the prescription …
Great alternative to an Emergency Room when you doctor isn’t open. I find being there as early as possible is best as they tend to get busy quick. Only recommendation would be more physicians during peak hours.
Very unprofessional people, i walk in for a covid test and they where chilling like it was lunch or break time and got mad of why i was there, that i wassent supposed to be there like they know my need, how is that even posible coming from a health care provider
Walked in serviced with pleasant receptionist Carmen and nurse was pleasant and Dr very knowledgeable. Did what he felt was best for me and sent me to ER.
I had to come here for my mom 3 years ago and today I came in they were very nice and although they were extremely busy they were patient and treated me.
As a medical provider they are held to standards set by the NYS Departments of Education and Health. So, medically they’re OK. But, as a business they have a lot to be desired. Consistently, they take over an hour to see me. I called the …
Avoid if they are not in your insurance network. I went in with a severe cold, inquiring about something stronger than over the counter meds and was told “please go to Wegmans, you do not have the flu”. I paid $150 (out of network) when I …
Sitting in the waiting room and the lady at the desk is laughing (heckling) telling the other lady that she eating her stew slowly and taking her time so that she doesn’t have to register people. Meanwhile there’s a full waiting room. They really hire anyone
My mom is visiting from Florida and need to see a doctor for a infection by a tooth. She waited 30 minutes while the employees there carried on personal conversations after checking in. She was never called or given paperwork to fill out so …
The staff were so friendly and helpful, I was amazed at the speed of service. David checked us in and he was phenomenal, he was cheerful and engaging. He even got my son something to color and some crayons! I was very impressed.
No complaints. I didn’t have to wait too long to get in. The time mostly consisted of getting set up in the system and doing payments.
I needed my ears flushed out and they did it super fast and got my imoacted earwax out (was painful!)
Had an appointment scheduled weeks in advance and sat there for over an hour while every single other person that was in the waiting room and walked in was seen and finally, after the waiting room was completely empty, they called me. Lost time from work over a scheduled follow up. Total mind blowing experience….
I went here for flu like symptoms. They told me to use throat spray. I was in the hospital the next day. Three days from my visit they called me to tell me my results came back positive. Too late
Staff really is nice but the idea of accepting WC kills this place. Common cold… You won’t be seen because WC is a revolving door. While WC will draw revenue it hurts the average sick patient walking in. They even accept drug test screens which again should not be done at an immediate/urgent care facility.
By the time any doctor, PA, or technician arrives, you would probably be dead. Very unprofessional in regards to time arrival. I do not think they are aware of the concept of arriving promptly. The institution is named Immediate Care not Procrastination Care. My experience was absolutely horrendous.
I walked in a little after 7. I was not greeted, was not told to sign in and sit down. I had to ask what to do.
I was then called back to the desk where the women took my information. she gave …
My boyfriend had a hand injury so we decided to come here on the way to dinner plans. We’ve gone to the one in Henrietta every time (always in and out in 15 minutes tops). We figured since we were heading to Greece, we’d stop by the one on …
This is my go-to Urgent care. All of the staff are kind and pleasant and I consistently feel confident with the assessment and treatment that I receive.
Fast, efficient, professional and respectful. Dr. Allen answered all of my questions even though I felt foolish asking some. He explained all and I am so very grateful. Thank you. And thank you to all the staff for being there to help us in this difficult time when we truly need your medical help!
Was in and out of there this morning with no long wait! I was definitely expecting a longer wait on a Saturday morning but I got there when they opened and was there an hour tops. Staff was nice and courteous and got the job done. I got my scripts and am already feeling better, definitely recommend them to locals.
I don’t understand the horrible reviews. I absolutely LOVE this urgent care. I’ve been here about 4 times and it’s my go to choice for every health care concern. The staff are so friendly and personable. I’m always in and out in under an hour.
Rude receptionist! Unfriendly unhelpful she huffed and puffed like her job was so hard and made comments about my handwriting. Trust me I don’t leave bad reviews unless I must >:( I would look elsewhere. Conversely, RN & PA were both kind and professional.
I generally like coming here because I am generally in and out in about an hour. Not today. I signed in at 11am and didn’t leave til almost 1. Front desk and nurse were very friendly an efficient at what they do, but i did have to wait in …
Wife signed in with my sick son. Before he was called she ran outside to grab something very quickly. When she got back to the door it was locked. Called several times with no answer. When they finally did answer they said once you go …
The Dr. and the nurse that I saw was very nice and professional HOWEVER, I waited 2 hours and it wasn’t that busy at all. This is a little too long in my opinion. I was in the room waiting for the dr. to come in for 1/2 hour after the nurse checked me.
Literally only came for a C19 test, waited in the parking lot for 3 and a half hours, then finally get in to get the test by a nice nurse named Hannibal. But when I wanted to leave ,I was told that if I left before seeing a physician they would throw out my test, wth kinda proffeaion is this
I stopped into this urgent care one night at about 7:30pm, I walked in and talked to a lady at the front desk who was trying to be helpful but didn’t know how to help me at all…my question was how to prevent my eyes from burning hours …
I have been here several times instead of the hospital. I have always been seen quickly and treated with respect. The physician take the time to explain the issues and course of treatment. This totally saved us from visiting the hospital, were you can wait 5 hours before your seen. Always recommend going there.
I needed to see a healthcare professional same day and this group was very good in separating me from the whole Covid craziness. Front desk folks crazy busy with Covid test registrations, yet treated me with patience and kindness. The …
Horrible😡 , I am visibly pregnant and came in here in serious pain due to flu symptoms.You can look at my face and tell I was hurting badly. I forgot my ID but I had my insurance card but I know I’ve been there before and they should’ve …
I took my 75 year old mother there Tuesday (1/27/16) around 5.00 PM. My mom was a beautiful loving woman. She made amazing cinnamon sugar coated nuts that she liked to give people that she encountered throughout the day. Of course some …
I don’t understand the negative reviews… I always have a positive experience when I go here. Everyone is always nice and the process is not long, I have been there when it’s been busy, but what do you expect??? …
From my 3 visits here I can confidently say that if you don’t mind waiting 2-3 hours before seeing the doctor, it’s great. If you actually require urgent or immediate care, just go to the ER.
staff great but billing a nightmare. Name incorrect on the bill, got the runaround from the billing office told to fax multiple things here and there. Finally called facility updated info and thought that would be the end of it. Got ahold …
Don’t go unless you wanna spend your day here. I’ve never seen a more inefficient clueless staff. Extremely disrespectful and not helpful. I needed a drug test and I called twice to make sure they were available and they told me I’d get right in and the wait time is 3 hours.
I came in months ago for an ankle issue. The PA poked it for a bit and said it was a sprain and was almost out the door without another word. I didn’t know if the check was finished or if he was gonna do X-rays or if that was just it. He …
Wow🤗🙏 I am truly thankful for this place!! I came in for a tooth infection and the Dr noticed I also wasn’t breathing as well as I should and gave me a nebulizer treatment and a steroid so I don’t get pneumonia!! I am so thankful for Drs …
They open at 9 am, I was here at 8:55 and was here 4 hours, absolutely unacceptable and unprofessional to be soooo behind in seeing people when you first open. Something needs to change, definitely should not be called immediate care if you …
I was a patient on Saturday, March 19. I was very pleased with the care I received by Adrianna Piccone. She is great at what she does and has a good personality. Im thankful also for Kristin whom was very nice and helpful. Thanks to the …
It’s way better than going to Emergency, more comfortable, faster, less costly. For most things you can be seen and out within 1-2 hours and on your way with your prescriptions in hand and home to rest or do what you need to do. The cost …
I came in because of an injury at work to my left ankle. I was looked at and given an x-ray but had no bone damage. A ace bandage was placed on it and I was sent on my way. Over a period of 3 months my ankle started getting worse. I …
Went in today and saw Adrianna Piccone. I was very disappointed with her bed side manner. She was in the room for all of five minutes. Didn’t order any imaging or blood work for me when it was necessary. Referred me to follow up with my …
Came here for a pre-employment test. I was in and out in an hour . I went mid morning on a weekday. May I say that Hannibal was wonderful. So friendly and comforting. I found the staff to be courteous. I can only imagine some of the people that go into these places and what they deal with everyday. I would go again if needed.
The doctor who saw me was fine. The majority of the staff were friendly and playful. Who ever takes phone calls for them needs an attitude adjustment. If she were in front of me I’d make her cry right now. She needs to understand there are …
I must say, the receptionists were nice, along with the nurse. However, the PA was terrible!! No bedside manner and seemed like she was in a rush or didn’t want to take care of my daughter! Won’t return to this urgent care center!!
Went there after in opened at 9:00 am. Three people ahead of me, when I was called I had all the appropriate cards and if I needed, the woman checking me in took so long that 2 people who came in after me were called before me, so it’s not …
Jen at the front desk was amazing, very kind and professional made me feel so at ease I forgot I was in any pain. And the NP Lauren was fabulous, so thorough and time efficient. Overall a great experience!
First let me say the front office staff where extremely nice!! The place was wall to wall people had to wait almost two hours! The X-ray tech was also very nice!! But the nurse I saw was rude and not caring at all!!! I am in so much pain I …
We called ahead to ensure that they took our insurance and could have a Doctor ordered chest xray done. Over the phone we were told that yes they could do it and they did accept our insurance. After arriving there we were rudely shooed away …
If you want an urgent care that operates like a regular doctor’s office, this is it. They listen to you, actually try to find out what is wrong and don’t just send you on your way or send you to the ER to avoid work. I went to another …
I made an appointment online for the following day. I got to my appointment 15 minutes early in case of any paperwork that needed to be filled out. The receptionist asked me what insurance I had. I told her and she said they didn’t accept …
I’ve been here twice, and both times I was seen quickly and provided with great healthcare. Since it’s tough to get an instant appointment with my GP, and the ER is a nightmare wait for non-life-threatening issues, Greece Immediate Care …
I’ve gone here several times and no matter the time I always end up waiting several hours. The latest time I went for a simple drug screen. I waited 3 hours before leaving. Several people that came an hour or so after me got in way before. It ridiculous especially considering there were only 3 people in the waiting room.
The process was good. The practitioner made incorrect conclusions based on my symptoms and wanted to give me 3 prescriptions. I declined one and upon receiving test results and counsel from my primary, discontinued another. I guess some people go just for the drugs and that’s what she thought I wanted.
A few weeks ago on a thursday, I came in with a sore throat and stuffy nose, I wanted to make sure it wasn’t the flu. I was seen and was told it was the flu, even though I never got tested for it. They never tested me for strep. I wasn’t …
Great experience! Went in with a gum infection from a cracked tooth. It was Christmas weekend and neither my dentist nor primary care doctor were available. Within 30 minutes I had been checked in, a nurse had checked my vital signs, and …
The worst urgent care ever they have you sit for a long time to get checked in. Only one staff at the check in counter. Came to give a urine sample sat for over an hour. I will never come back here ever again if it wasn’t for the employer request that I come I would have never came. Should have taken family’s advice
I was treated at the Greece facility. I am pleased with the way I was treated. But I am very concerned that the staff does not have access to the electronic medical record. Therefore my medical history was unavailable. I was told they …
Walked in and walked out. And will never be back. It’s simple. I didn’t feel well.. decided to give an immediate care/urgent care a shot, because I’ve heard good things… but here’s my first, last, and quick first impression. I walk in at …
I went there on 3/23 they tested me for Covid and flu went back 3/25 wheezing O2 was 90 NP stated he could hear me wheezing also Short or breath 2nd time in 2 days I went for Shortness of breath wheezing was told to use my rescue inhaler …
I show up for a walk in covid test. They tell me there is a small wait, take my number and hang up. 40 minutes later, they call me back and ask why I’m taking the test then tells me insurance won’t cover the test for travel. It’d cost $150 …
I was shunned for not having the covid vaccine. So much so that not the nurse or doctor gave me my discharge papers, it was the x-ray tech. It was the worst experience. The Dr. went as far as to even ask me if I had all my vaccines when I was a child. So much more I could say. But I will leave it as is.
We just had the best experience, at this location. The staff was knowledgeable, fun, and did a great job! Thank You! Who knew, how much fun getting stitches could be!🤣 …
I brought a family member on a somewhat busy Saturday afternoon. We waited around an hour to see the nurse. She was able to give a quick diagnosis followed by multiple tests including an ultrasound. The whole experience was as professional …
I am not sure what has changed but this place has gone way downhill in the past year or so. I came in to be seen, Saturday. After suffering with a supposedly “viral” infection, without performing any tests, and literally just looking at me. …
To me, the most important thing in urgent care facilities in efficiency and expertise. I was blown away when I came here and not only was the staff quick and beyond knowledgeable when I cut my shin, but I felt comfortable the entire time, …
Really sucks here. Son waited in waiting room over 40 minutes before even being questioned then only to be told he needed a photo ID. Should have that posted somewhere. He is on my insurance so I do not see what the problem is as I have my ID and insurance card.
I frequent this location because it is closest to my house and work place. The office staff is unhelpful and unfriendly, there never seems to be management on site or anyone who’s been there long enough to know what they’re doing as every …
This was one of the best medical experiences Iv ever had. I am terrified if medical facilities but after injuring my shoulder I needed quick attention. My nurse Deanne was so friendly and comforting.. like a friend, and Nicolette was so …
I went here because the location is convenient and it is way faster than going to my doctor or the hospital. I cut my arm really bad and received several stitches. Everyone on the staff that I dealt with was very friendly. The nurse …
I can’t say enough good things about the staff and the care here. I arrived around 10:30 am on a weekday in great discomfort and was on my way home at 11:45 am, feeling normal again. I was taken into a private examining room within 5 …
Johnathan your counter helper was nasty and rude to me after waiting 1 1/2 hours. I never got tested and I had eight out of the nine listed symptoms. When you allow your staff to be short tempered with the customers, I can not trust your …
Worst place to go for any service they make you wait long hours for services for an urgent care/ walk in facility the absolute worst never again will i go there! Staff is just sitting up front not caring about the patients had 2 arguments …
This place used to be good , it’s gone downhill, no Communication whatsoever, shame because this place used to be my go to when I couldn’t get to my doctor, just gonna find somewhere else to go for now on
Staff at the counter have no care for protecting people’s personal information. During my time there I’ve probably overheard them ask for people’s social security numbers a few times out in the open for everyone to hear. Other than that the staff out back is great.
I couldn’t schedule an appointment for a work physical so they said “just walk in “. I walked in at 10:50, the intake was fast then I waited over an hour to see a nurse. She finally finished with me at 12:30 and now I am waiting for the doctor. Two hours for a work physical?! Wish I was getting paid for it.
I have mixed feelings about this urgent care facility. First, the facility is extremely nice. There is coffee and tea available along with plenty of clean seating. The front desk workers are always wonderful and pleasant. The nurses are …
Outstanding! Receptionist Jennifer, Nurse Reese, and my X-ray tech, along with the excellent doctor who all displayed excellent compassion, knowledge, service, and concern provided exceptional care to my situation! …
No stars…Worst customer service. Signed in on a sheet of paper and waited in the waiting room for an hour. Another patient in the waiting room, who had just checked in, was told that the wait was 2 hours long. I left at that point and …
Ridiculous inneficient system that waste precious time. I drove in for covid-19 test. They told me to wait 2-hrs in the car for their call. Fine, sure, I can wait. After more than 2-hours of waiting, they finally called, took some …
Absolutely the worst place to go ! My son was there getting a covid test. He was around someone with covid and has had a headache for days . They called us while sitting in the car and the guy said I had to pay $120 because he didn’t want …
When we arrived, the place was packed. I was sternly told they were closing for a few hours to catch up. Ok. Fine. But my husband was having vertigo (it was a weekend, thus the need for an urgent care), and driving around to a different …
This place isn’t owned but Rochester regional and that’s the biggest problem.. I visited waited 2 hrs just for them to say they don’t provide this particular service. I did call …
Sat for over two hours for them to talk and sign a paper in five minutes. Happens every time I come in. The opposite of immediate, they waste your time completely. …
Very friendly ,welcoming and understanding.
Except that when provider left the room, my door remained open and I could hear him talking to other staff about something he was recommending and I had …
This Immediate Care is SO awesome!! Each time I’ve been there, I’ve been taken care of VERY quickly!!! I trust them. They are confident and have great information. I’ve been to another facility that misdiagnosed my mom! I should’ve brought …
For as many negative reviews on here from the people in need of care and many useless apologies from the doctor about the horrible wait times, it doesn’t appear to have improved at all because here I am sitting outside in my vehicle for …
Edit: Was contacted about my issue and they did try to make it right and say they would be willing see me again to look at my other foot and explained that normally they can’t look at any injuries that work hasn’t authorized (I called my …
Very disappointed with their customer service. I called September 30th because my daughters had both tested positive for covid and my husband and I were experiencing symptoms and pretty sure we had it. We were told that they were full to …
Went to this location to get a COVID test. Followed the directions, called in gave my name and number, then waited about 2 hours for a call back. At that time we provided insurance info, they asked basic health information, which would have …
Worst customer service I have ever had?! I explained that I was in need of a rapid test and the secretary said they are only available when traveling. I said I am traveling tomorrow morning that’s why I need one she said no you’re not I …
How does a Dr s office / urgent care forget a patient? This happened to me tonight. After waiting 2 1/2 hours and watching patient after patient be discharged , i then see staff lock up and start to leave so I run to the confront a. …
I needed to get a work physical done ASAP for a new job. The workers there were very rude and said they would not see me due to me having a stuffy nose even though I had already taken a covid test and knew I wasn’t sick with the virus. They …
I go here every time I need an urgent care. The wait time is a little longer than other places I’ve been to but I’ve never had an issue here. Staff is great and friendly, the doctors, nurses, and PA’s are all knowledgeable, and in my …
I went to immediate care in Greece on 12/28 for ear pain and sore throat waited almost 3 hours in my car for a room. Once I was in the room I waited another 30mins to be seen. The dr walked in with my after summary report ALREADY printed …
I called to get my daughter a sports physical and was given directions by Heather, the receptionist. She was very helpful. When I arrived, she wasn’t aware that I was the same person that had called previously but was still so nice and …
Went in for a COVID test on Tuesday afternoon. Waited in car for 1 1/2 hrs. Finally got called in and was there another 2 hrs because they also did an x-ray. Now it’s 3 days later on Christmas Eve and I haven’t heard anything. I even called …
They tried to convince me multiple times I didnt have to get lab results for my job, when my job clearly told me I need *LAB* paperwork this place is stupid. Nobody listens to you.
Like most medical establishments, they’re happy to charge you for the air you breathe on premises but will take over 2 hours to take an x-ray of my 10 year old’s wrist while the staff plays with their phones. There was no one in line before …
I was here for a follow-up appointment and had registered with Luke at the front desk. He unfortunately forgot to even check me in with the nurses in the back so I ended up waiting for almost an hour to even be seen while people who arrived …
Absolutely worst place. Had a sliver in my eye ball. Told me to sit down and wait….4 hours later I left!!!! This place should be shut down!! Not one person that works there cares about there job!! I’m coming there tommorow to have a …
My boyfriend cut his finger and lost part of his nail, needing a cloth to hold on his finger because he was bleeding everywhere, and he has been waiting in a room for at least an hour, if not more, waiting for care all while nurses are …
I brought my elderly mom in with pneumonia. The wait was long, but understandable. We would have waited longer at the hospital. The receptionist, nurse, pa and x tech were exceptional! Very kind and compassionate and took a lot of time to care for my mother. I’m thankful for this option in my neighborhood.
I took my daughter in there on Thursday and it took them three and a half hours for my daughter to seen not only one of the the staff that took my daughter’s vitals never put in the information so we had to wait longer because they never …
Place is a joke. Staff all on their phones laughing and chit chatting while there’s people waiting hours in pain. This place needs a step up in management. I will never step foot here again. I could of been seen at the Emergency faster than this place
Walked in at 715 when they close at 8 and was turned away with just one person in the waiting room. Bunch of clowns! The lady at the front desk’s attitude was exceptional🤦♂️ Get it together or change your hours to depends. …
if i could give a 0 star review i would. I went there waited about a hour or 2 just for what I thought was a ankle bone bruise they x rayed me and told me it was broken. It was my first break so naturally I was nervous. The nurse acted …
Heard the NP in the hallway complaining how she had 4 days left here and couldn’t wait to get out because they wouldn’t pay her enough and the place sucks. Your rooms are not sound proof watch what you’re saying. The ladies out front were …
The quality of service here is terrible… only come here as a last resort! I don’t know how they still manage to stay in business. The lack of professionalism is ridiculous. …
the workers are extremely rude and have attitudes as soon as you walk in. i came for a strep throat test and the dr barley swabbed the back of my throat. I have came here a few times and the front desk lady is always very rude she should not work there if she hates her job so much!
The staff at the Greece location is amazing. From the front check in staff to the technician to the PA we were so grateful for their service and care. Thank you for helping us and we appreciate your service.
Went in @ 3:55 because of chest pain and chest tightness. By 5:30 still was not seen so I left. They had about 20 medical assistants on doctor and 1 physician POINTLESS… I was better off going to emergency room to wait.
I had such a great experience, I was so thankful for Angie, she solved my concern right away, instead of leaving a voicemail or needing to find someone else to resolve it. The nurses there Deeann and Maddy especially have been helpful, so …
I have gone to this urgent care center twice, first on a Tuesday evening back in October and again this past Sunday morning. There were different staff members working during both visits, and all of them were professional, efficient, …
Highly disappointed. When in need of medical attention I always go here. It’s 5 mins away from my home. I arrived at 8:15p and was told they were closed. I told her the sign says you all are open until 9pm. She told me they were at …
Very poor communication and excessive wait times. Came for a COVID test. Was asked to register inside and wait in my vehicle. I was asked to come in and brought back into a room where I waited 45 minutes before asking how much longer it …
Arrived at 7:55 PM with my son who wasn’t feeling well. As I was parking I saw one of the front desk ladies turning OFF the “Open”sign. When it says they close at 9pm. I still Went in and I ask the secretary if they were open she didn’t …
(Translated by Google) Good attention
(Original)
Good atención
Efficient effective and courteous
Disorganized and Rude
Very clean and friendly
Love it
S L O W
Great staff and great service!
LOVE this always very professional
Very nice employees
They staff in the front are r
All the staff was great and caring
Very friendly, quick, and very informative
Very fast and friendly!
Unprofessional. long waiting. I don’t recommend this place.
Update: Staff has gotten better.
Pediatrician was great with my son.
Very friendly staff. Clean, fast and efficient.
Rude staff , terrible experience
Wouldn’t send my dog there !
They were very friendly and professional.
Husband Michael Stacy treated quickly and professionally!
Alway go here. Great doctors and medical assistance and nurses.
Supper slow do not go here …….. no one here and still waiting a half hour in room
They are rude ppl and all they do is play around and ever time I go there they put u in the same room
Soooooo slow. Staff is polite but be prepared to spend 2+ hours here.
They are horrible they don’t never meet anyone needs and they all have nasty attitudes.
My favorite urgent care!!!!
Service was quick & efficient. Staff was friendly & very professional. In & out in under an hour!
Staff was extremely rude, unprofessional, and wasn’t following procedure.
Coughing so hard missed week of work up all night they wouldn’t give me prescription cough medicine.I was taken over the counter it is not working!
I have had nothing but good experiences there…they are very pleasent..professional.and I am in and out quick…..it is clean…
They don’t actually care about your health at all! And they charge a fortune for nothing. Avoid going here. Misdiagnosed on multiple occasions and no one seemed to know or care why.
Everything was easy and everyone was great. My visit was quick and easy
I had chest pain they had me in and out love this place great staff and doc I thank them all very much
Convenient hours, didn’t have to wait long. Location is also between work and home. Friendly Staff.
I’ve been twice and both times treated quickly and with professional care. Would definitely go there again.
I would not recommend this urgent care & I am in the health care field. Go elsewhere
The receptionist was rude, and the dr had horrable bedside manner.
The !! Slowest place i have ever been too. I have been in room waiting for Literally for 1hour and 20 minutes and noone came in just to say ANY thing 🙃!! …
I’m unsure if the receptionist had a bad day, but was extremely rude when trying to make an appointment and not helpful what so ever.
Walked out after sitting in the waiting room for half an hour without at least an intake. I thought it was Immediate Care, they should change the name to Eventually Care
The staff there treat you like family. I would highly recommend anyone go there and will be back if the need arises. Thank you! 🙂
They were able to see me far before my doctor could and get me on antibiotics immediately
The staff is nice but policies make it difficult to receive care here!! The place is Money driven not driven to provide care to patients!!
I was turned away because I wasn’t in their system and came straight from work and didn’t have my insurance card .
I go there when my primary isnt available instead of going to emergancy always have a pleasant visit with docs and nurses and will continue to go in and out , the way i like it.. GREAT CARE THANK YOU
Thank you Parker for finding the underlying cause of my illness that my doctors never found. Wonderful bedside manner and so knowledgeable.
GO TO ANY OTHER URGENT CARE BUT THIS ONE. i waited for an hour and half just to get back here and now that i’m back here i’ve been waiting for 45 minutes just for the doctor to come in.
I’ve been multiple times and the staff are always friendly, professional, and smiling. You can sense the compassion in their work.
David went above and beyond to find my daughters insurance in the system and made her very comfortable !!
The staff was very professional and courteous. I was in and out with a solution, in about thirty minutes. I recommend and would definitely use this facility again.
We have been coming here for 9 years for our health care needs. Convenient and great staff. Vanessa was super sweet
Brought my son in for Xrays for his ankle. All of the staff was very friendly and helpful. I highly recommend. Very impressed
Horrible!!!!! Went to get an doctors note to go back to work but they did everything I didn’t want them to and still didn’t give me my doctors note while I’m pregnant. Highly upset!!
Was sent here on a Sunday morning by our pediatrician who was closed…. so far it’s been 2 hours of just sitting in the waiting room . not one set of eyes on my son yet …. people arriving after us being called back before him
Went in for throat pain, PA said everything was normal. Went to another doctor who correctly diagnosed the issue. Money wasted at this place!
Slowest urgent care I’ve ever been to. Been in a room waiting for a test result that takes 15 minutes for over an hour. Still waiting for the nurse to come back.
Exceptional, courteous and timely service at the Greece location.
Kind and knowledgeable staff.
Mary-Grace stitched me up and had me on my way in under an hour. Thanks Greece Immediate Care.
I have been here 5 or 6 times. The staff is great and seem to care about the patients.
I asked about help checking in. The touch screen asked for a member number, since it was my 1st time visiting, I didn’t know exactly what to answer there. I was told: “so you are not computer literate?”
They are so friendly here. Especially David whom ALWAYS has a contageous smile and extra helping hands when you need it. LOVE this place when we are sick!!!
This urgent care needs more staffing and better time management, waited for 2 hours in the waiting room then another 30-45 mins in the room for a 5 minute visit, unnacceptable considering I’m pregnant as well 😡 …
Wish I could give 0 stars for the worlds rudest and worst receptionist. Read your reviews and fire her. Worst service I have ever received in my life. I do NOT suggest this location for any needs whatsoever.
I fractured my back and I went to immediate care because I was having severe pain I was happy to see Dr. Hessert my pediatric Dr when I was a kid he was so caring and nice he was my doctor when I was 10 mths old until I was 15 years old so …
They hung the phone up on me twice. I would give negative stars if that were an option.
This place is a joke, they may be fast but that’s only because your just a number to them.the doctor could care less about the problem just throw drugs at you that you were previously takin off of because they don’t work. Way to go looking at my medical history.
Great Urgent Care Facility. Top notch nurses and doctors. Plenty of parking. Comfortable waiting area. Highly recommend.
Very pleased with y experience. I felt like I was the only person there. They took there time with me . Will come back any time I need help.
This place is missing compassion. There was no oversight of an MD to speak with, just PAs. They could care less about my concerns with my son and they just throw their policies in your face.
The staff was wonderful, however the wait was excruciating. I waited around 45 minutes for something so simple it took me 5 minutes to get taken care of.
Got in & out w/i one hour. Staff was kind, courteous & patient(no pun). Nurse & Dr were absolutely wonderful!
I was seen 20 days ago for sinus infection symptoms, I was told I had a viral infection and would not be given an antibiotic, 20 days latter I still have the same sinus infection, I called back and they said I would have to come in again …
Can’t say enough about this facility. They got me in right away and the staff are always professional and knowledgable. I have been coming to this location for many years. It’s close to my home and I go directly to Wegmans when given a perscrpition.
Horible service. Employees are rude and disrespectful, there is always a side conversation going on and they dont read your charts to know whats going on with you. The wait is insane waited over 2 hours with a scheduled appointment. They take your health and pain as a joke.
Jason, David, Mallory, Nicole, and Danielle were truly epic! They were very friendly, efficient, helpful, and professional.
Keep up the great work!
They are great! I was so sick with what turned out to be strep throat. I was in & out of there in less than an hour n hopefully on my way to being better for tbe weekend! Thank you
Very slow. Went in the morning on a weekday. Check in was quick and I got called rather quickly. However, I was forced to sit in a waiting room for an hour before being seen for a quick diagnosis.
Something is crazy with cellphone reception in their lot. They try to handle everything over the phone. Very little service provided after 2 hours.
This place is the worst . My daughter went in for a Covid test due to having symptoms . The nurse that did the test was so RUDE ! No empathy whatsoever.
Knowing that the immediate care is available h
is a big incentive to get the care that I need after normal hours . The process was easy and quick!
I showed up, wasn’t long in waiting room, was seen by a very competent PA. My treatment was gone over, all my questions answered. Very good service. 👍 …
I have been to this facility twice within the past month once for my wife and once for myself. I won’t go to any other urgent care. They are fast and super friendly!
It wasn’t as quick as I expected, but I received a nebulizer treatment there, very impressed with Dr. Sullivan, and the other staff there. For as sick as I was, I feel that they were very helpful.
Absolutely awful place! They told me because I couldn’t pay my copay at the time of service that they wouldn’t see my sick child and they also told me that if I didn’t pay you copay my insurance company would drop me. I only had $0.50 to my …
I had a good time here, quick service from Ariella (PSR), Denise (Nurse), and Dr. Williams. I would go back or recommend for anyone looking for acute care, they did a great job!
I was very pleased with the service at this clinic for an animal bite that I had to my hand. Thank you for your good care
45 minutes and third on the list and still haven’t been called up to be registered! Seriously it takes less than 5 minutes to register a patient. I don’t understand why this urgent care takes hours upon hours to see a sick patient. Once you …
Horrible place..went in for work Injury..waited to be seen while the lady at the desk slept.
The wait was horrible over an HR to be called back to a room to wait longer …
Everyone was nice fast service. treated by with respect. The doctor was very respectful listen to what I had to say and explain things to me clearly.
I was a patient on Saturday, September 16. I’ve waited for 2hrs my examination, the staff was very nice and helpful. You were all great!
Honestly, every time I’ve been here it’s been extremely efficient. The nurses and providers I’ve seen have been incredible. The registration employees are usually cheerful and helpful.
Received care due to a MVA waited almost 2 hours just to be seen. After discharge told to have “my glasses checked” I hit someone who made a left hand turn in front of me, my daughter and three month old grandson. No speeding involved just …
Took my mother who was at that time recovering from having major surgery 3 days prior. They were told we wanted the prescription to go next door to the Wegmans at Ridgemont. After waiting more than an hour at Wegmans for the prescription …
Great alternative to an Emergency Room when you doctor isn’t open. I find being there as early as possible is best as they tend to get busy quick. Only recommendation would be more physicians during peak hours.
Very unprofessional people, i walk in for a covid test and they where chilling like it was lunch or break time and got mad of why i was there, that i wassent supposed to be there like they know my need, how is that even posible coming from a health care provider
Walked in serviced with pleasant receptionist Carmen and nurse was pleasant and Dr very knowledgeable. Did what he felt was best for me and sent me to ER.
I had to come here for my mom 3 years ago and today I came in they were very nice and although they were extremely busy they were patient and treated me.
As a medical provider they are held to standards set by the NYS Departments of Education and Health. So, medically they’re OK. But, as a business they have a lot to be desired. Consistently, they take over an hour to see me. I called the …
Avoid if they are not in your insurance network. I went in with a severe cold, inquiring about something stronger than over the counter meds and was told “please go to Wegmans, you do not have the flu”. I paid $150 (out of network) when I …
Sitting in the waiting room and the lady at the desk is laughing (heckling) telling the other lady that she eating her stew slowly and taking her time so that she doesn’t have to register people. Meanwhile there’s a full waiting room. They really hire anyone
My mom is visiting from Florida and need to see a doctor for a infection by a tooth. She waited 30 minutes while the employees there carried on personal conversations after checking in. She was never called or given paperwork to fill out so …
The staff were so friendly and helpful, I was amazed at the speed of service. David checked us in and he was phenomenal, he was cheerful and engaging. He even got my son something to color and some crayons! I was very impressed.
No complaints. I didn’t have to wait too long to get in. The time mostly consisted of getting set up in the system and doing payments.
I needed my ears flushed out and they did it super fast and got my imoacted earwax out (was painful!)
Had an appointment scheduled weeks in advance and sat there for over an hour while every single other person that was in the waiting room and walked in was seen and finally, after the waiting room was completely empty, they called me. Lost time from work over a scheduled follow up. Total mind blowing experience….
I went here for flu like symptoms. They told me to use throat spray. I was in the hospital the next day. Three days from my visit they called me to tell me my results came back positive. Too late
Staff really is nice but the idea of accepting WC kills this place. Common cold… You won’t be seen because WC is a revolving door. While WC will draw revenue it hurts the average sick patient walking in. They even accept drug test screens which again should not be done at an immediate/urgent care facility.
By the time any doctor, PA, or technician arrives, you would probably be dead. Very unprofessional in regards to time arrival. I do not think they are aware of the concept of arriving promptly. The institution is named Immediate Care not Procrastination Care. My experience was absolutely horrendous.
People are nice. Service is good. No complaints apart from not being connected to careconnect so you can’t see labs on MyChart!
I walked in a little after 7. I was not greeted, was not told to sign in and sit down. I had to ask what to do.
I was then called back to the desk where the women took my information. she gave …
My boyfriend had a hand injury so we decided to come here on the way to dinner plans. We’ve gone to the one in Henrietta every time (always in and out in 15 minutes tops). We figured since we were heading to Greece, we’d stop by the one on …
This is my go-to Urgent care. All of the staff are kind and pleasant and I consistently feel confident with the assessment and treatment that I receive.
Fast, efficient, professional and respectful. Dr. Allen answered all of my questions even though I felt foolish asking some. He explained all and I am so very grateful. Thank you. And thank you to all the staff for being there to help us in this difficult time when we truly need your medical help!
Was in and out of there this morning with no long wait! I was definitely expecting a longer wait on a Saturday morning but I got there when they opened and was there an hour tops. Staff was nice and courteous and got the job done. I got my scripts and am already feeling better, definitely recommend them to locals.
I don’t understand the horrible reviews. I absolutely LOVE this urgent care. I’ve been here about 4 times and it’s my go to choice for every health care concern. The staff are so friendly and personable. I’m always in and out in under an hour.
Rude receptionist! Unfriendly unhelpful she huffed and puffed like her job was so hard and made comments about my handwriting. Trust me I don’t leave bad reviews unless I must >:( I would look elsewhere. Conversely, RN & PA were both kind and professional.
I generally like coming here because I am generally in and out in about an hour. Not today. I signed in at 11am and didn’t leave til almost 1. Front desk and nurse were very friendly an efficient at what they do, but i did have to wait in …
Wife signed in with my sick son. Before he was called she ran outside to grab something very quickly. When she got back to the door it was locked. Called several times with no answer. When they finally did answer they said once you go …
The Dr. and the nurse that I saw was very nice and professional HOWEVER, I waited 2 hours and it wasn’t that busy at all. This is a little too long in my opinion. I was in the room waiting for the dr. to come in for 1/2 hour after the nurse checked me.
Literally only came for a C19 test, waited in the parking lot for 3 and a half hours, then finally get in to get the test by a nice nurse named Hannibal. But when I wanted to leave ,I was told that if I left before seeing a physician they would throw out my test, wth kinda proffeaion is this
I stopped into this urgent care one night at about 7:30pm, I walked in and talked to a lady at the front desk who was trying to be helpful but didn’t know how to help me at all…my question was how to prevent my eyes from burning hours …
I have been here several times instead of the hospital. I have always been seen quickly and treated with respect. The physician take the time to explain the issues and course of treatment. This totally saved us from visiting the hospital, were you can wait 5 hours before your seen. Always recommend going there.
I needed to see a healthcare professional same day and this group was very good in separating me from the whole Covid craziness. Front desk folks crazy busy with Covid test registrations, yet treated me with patience and kindness. The …
Horrible😡 , I am visibly pregnant and came in here in serious pain due to flu symptoms.You can look at my face and tell I was hurting badly. I forgot my ID but I had my insurance card but I know I’ve been there before and they should’ve …
I took my 75 year old mother there Tuesday (1/27/16) around 5.00 PM. My mom was a beautiful loving woman. She made amazing cinnamon sugar coated nuts that she liked to give people that she encountered throughout the day. Of course some …
I don’t understand the negative reviews… I always have a positive experience when I go here. Everyone is always nice and the process is not long, I have been there when it’s been busy, but what do you expect??? …
From my 3 visits here I can confidently say that if you don’t mind waiting 2-3 hours before seeing the doctor, it’s great. If you actually require urgent or immediate care, just go to the ER.
staff great but billing a nightmare. Name incorrect on the bill, got the runaround from the billing office told to fax multiple things here and there. Finally called facility updated info and thought that would be the end of it. Got ahold …
Don’t go unless you wanna spend your day here. I’ve never seen a more inefficient clueless staff. Extremely disrespectful and not helpful. I needed a drug test and I called twice to make sure they were available and they told me I’d get right in and the wait time is 3 hours.
I came in months ago for an ankle issue. The PA poked it for a bit and said it was a sprain and was almost out the door without another word. I didn’t know if the check was finished or if he was gonna do X-rays or if that was just it. He …
Wow🤗🙏 I am truly thankful for this place!! I came in for a tooth infection and the Dr noticed I also wasn’t breathing as well as I should and gave me a nebulizer treatment and a steroid so I don’t get pneumonia!! I am so thankful for Drs …
They open at 9 am, I was here at 8:55 and was here 4 hours, absolutely unacceptable and unprofessional to be soooo behind in seeing people when you first open. Something needs to change, definitely should not be called immediate care if you …
I was a patient on Saturday, March 19. I was very pleased with the care I received by Adrianna Piccone. She is great at what she does and has a good personality. Im thankful also for Kristin whom was very nice and helpful. Thanks to the …
It’s way better than going to Emergency, more comfortable, faster, less costly. For most things you can be seen and out within 1-2 hours and on your way with your prescriptions in hand and home to rest or do what you need to do. The cost …
I came in because of an injury at work to my left ankle. I was looked at and given an x-ray but had no bone damage. A ace bandage was placed on it and I was sent on my way. Over a period of 3 months my ankle started getting worse. I …
Went in today and saw Adrianna Piccone. I was very disappointed with her bed side manner. She was in the room for all of five minutes. Didn’t order any imaging or blood work for me when it was necessary. Referred me to follow up with my …
I came in with a horrible case of poison ivy. I had blisters the size of quarters all over my ankles. …
Came here for a pre-employment test. I was in and out in an hour . I went mid morning on a weekday. May I say that Hannibal was wonderful. So friendly and comforting. I found the staff to be courteous. I can only imagine some of the people that go into these places and what they deal with everyday. I would go again if needed.
The doctor who saw me was fine. The majority of the staff were friendly and playful. Who ever takes phone calls for them needs an attitude adjustment. If she were in front of me I’d make her cry right now. She needs to understand there are …
I must say, the receptionists were nice, along with the nurse. However, the PA was terrible!! No bedside manner and seemed like she was in a rush or didn’t want to take care of my daughter! Won’t return to this urgent care center!!
Went there after in opened at 9:00 am. Three people ahead of me, when I was called I had all the appropriate cards and if I needed, the woman checking me in took so long that 2 people who came in after me were called before me, so it’s not …
Jen at the front desk was amazing, very kind and professional made me feel so at ease I forgot I was in any pain. And the NP Lauren was fabulous, so thorough and time efficient. Overall a great experience!
First let me say the front office staff where extremely nice!! The place was wall to wall people had to wait almost two hours! The X-ray tech was also very nice!! But the nurse I saw was rude and not caring at all!!! I am in so much pain I …
We called ahead to ensure that they took our insurance and could have a Doctor ordered chest xray done. Over the phone we were told that yes they could do it and they did accept our insurance. After arriving there we were rudely shooed away …
If you want an urgent care that operates like a regular doctor’s office, this is it. They listen to you, actually try to find out what is wrong and don’t just send you on your way or send you to the ER to avoid work. I went to another …
I made an appointment online for the following day. I got to my appointment 15 minutes early in case of any paperwork that needed to be filled out. The receptionist asked me what insurance I had. I told her and she said they didn’t accept …
I’ve been here twice, and both times I was seen quickly and provided with great healthcare. Since it’s tough to get an instant appointment with my GP, and the ER is a nightmare wait for non-life-threatening issues, Greece Immediate Care …
I’ve gone here several times and no matter the time I always end up waiting several hours. The latest time I went for a simple drug screen. I waited 3 hours before leaving. Several people that came an hour or so after me got in way before. It ridiculous especially considering there were only 3 people in the waiting room.
The process was good. The practitioner made incorrect conclusions based on my symptoms and wanted to give me 3 prescriptions. I declined one and upon receiving test results and counsel from my primary, discontinued another. I guess some people go just for the drugs and that’s what she thought I wanted.
A few weeks ago on a thursday, I came in with a sore throat and stuffy nose, I wanted to make sure it wasn’t the flu. I was seen and was told it was the flu, even though I never got tested for it. They never tested me for strep. I wasn’t …
Great experience! Went in with a gum infection from a cracked tooth. It was Christmas weekend and neither my dentist nor primary care doctor were available. Within 30 minutes I had been checked in, a nurse had checked my vital signs, and …
The worst urgent care ever they have you sit for a long time to get checked in. Only one staff at the check in counter. Came to give a urine sample sat for over an hour. I will never come back here ever again if it wasn’t for the employer request that I come I would have never came. Should have taken family’s advice
I was treated at the Greece facility. I am pleased with the way I was treated. But I am very concerned that the staff does not have access to the electronic medical record. Therefore my medical history was unavailable. I was told they …
Walked in and walked out. And will never be back. It’s simple. I didn’t feel well.. decided to give an immediate care/urgent care a shot, because I’ve heard good things… but here’s my first, last, and quick first impression. I walk in at …
I went there on 3/23 they tested me for Covid and flu went back 3/25 wheezing O2 was 90 NP stated he could hear me wheezing also Short or breath 2nd time in 2 days I went for Shortness of breath wheezing was told to use my rescue inhaler …
I show up for a walk in covid test. They tell me there is a small wait, take my number and hang up. 40 minutes later, they call me back and ask why I’m taking the test then tells me insurance won’t cover the test for travel. It’d cost $150 …
I was shunned for not having the covid vaccine. So much so that not the nurse or doctor gave me my discharge papers, it was the x-ray tech. It was the worst experience. The Dr. went as far as to even ask me if I had all my vaccines when I was a child. So much more I could say. But I will leave it as is.
Unfortunately I sprained my ankle months ago. Walking into work and slipping on black ice OUCH! …
We just had the best experience, at this location. The staff was knowledgeable, fun, and did a great job! Thank You! Who knew, how much fun getting stitches could be!🤣 …
I brought a family member on a somewhat busy Saturday afternoon. We waited around an hour to see the nurse. She was able to give a quick diagnosis followed by multiple tests including an ultrasound. The whole experience was as professional …
I am not sure what has changed but this place has gone way downhill in the past year or so. I came in to be seen, Saturday. After suffering with a supposedly “viral” infection, without performing any tests, and literally just looking at me. …
To me, the most important thing in urgent care facilities in efficiency and expertise. I was blown away when I came here and not only was the staff quick and beyond knowledgeable when I cut my shin, but I felt comfortable the entire time, …
Really sucks here. Son waited in waiting room over 40 minutes before even being questioned then only to be told he needed a photo ID. Should have that posted somewhere. He is on my insurance so I do not see what the problem is as I have my ID and insurance card.
I frequent this location because it is closest to my house and work place. The office staff is unhelpful and unfriendly, there never seems to be management on site or anyone who’s been there long enough to know what they’re doing as every …
This was one of the best medical experiences Iv ever had. I am terrified if medical facilities but after injuring my shoulder I needed quick attention. My nurse Deanne was so friendly and comforting.. like a friend, and Nicolette was so …
I went here because the location is convenient and it is way faster than going to my doctor or the hospital. I cut my arm really bad and received several stitches. Everyone on the staff that I dealt with was very friendly. The nurse …
I can’t say enough good things about the staff and the care here. I arrived around 10:30 am on a weekday in great discomfort and was on my way home at 11:45 am, feeling normal again. I was taken into a private examining room within 5 …
Johnathan your counter helper was nasty and rude to me after waiting 1 1/2 hours. I never got tested and I had eight out of the nine listed symptoms. When you allow your staff to be short tempered with the customers, I can not trust your …
Worst place to go for any service they make you wait long hours for services for an urgent care/ walk in facility the absolute worst never again will i go there! Staff is just sitting up front not caring about the patients had 2 arguments …
This place used to be good , it’s gone downhill, no Communication whatsoever, shame because this place used to be my go to when I couldn’t get to my doctor, just gonna find somewhere else to go for now on
Staff at the counter have no care for protecting people’s personal information. During my time there I’ve probably overheard them ask for people’s social security numbers a few times out in the open for everyone to hear. Other than that the staff out back is great.
I couldn’t schedule an appointment for a work physical so they said “just walk in “. I walked in at 10:50, the intake was fast then I waited over an hour to see a nurse. She finally finished with me at 12:30 and now I am waiting for the doctor. Two hours for a work physical?! Wish I was getting paid for it.
I have mixed feelings about this urgent care facility. First, the facility is extremely nice. There is coffee and tea available along with plenty of clean seating. The front desk workers are always wonderful and pleasant. The nurses are …
Outstanding! Receptionist Jennifer, Nurse Reese, and my X-ray tech, along with the excellent doctor who all displayed excellent compassion, knowledge, service, and concern provided exceptional care to my situation! …
No stars…Worst customer service. Signed in on a sheet of paper and waited in the waiting room for an hour. Another patient in the waiting room, who had just checked in, was told that the wait was 2 hours long. I left at that point and …
Ridiculous inneficient system that waste precious time. I drove in for covid-19 test. They told me to wait 2-hrs in the car for their call. Fine, sure, I can wait. After more than 2-hours of waiting, they finally called, took some …
Absolutely the worst place to go ! My son was there getting a covid test. He was around someone with covid and has had a headache for days . They called us while sitting in the car and the guy said I had to pay $120 because he didn’t want …
When we arrived, the place was packed. I was sternly told they were closing for a few hours to catch up. Ok. Fine. But my husband was having vertigo (it was a weekend, thus the need for an urgent care), and driving around to a different …
This place isn’t owned but Rochester regional and that’s the biggest problem.. I visited waited 2 hrs just for them to say they don’t provide this particular service. I did call …
Sat for over two hours for them to talk and sign a paper in five minutes. Happens every time I come in. The opposite of immediate, they waste your time completely. …
***DO NOT GO HERE UNLESS NO OTHER OPTION***
Most unprofessional unorganized urgent care. I came here, for something NOT …
Very friendly ,welcoming and understanding.
Except that when provider left the room, my door remained open and I could hear him talking to other staff about something he was recommending and I had …
This Immediate Care is SO awesome!! Each time I’ve been there, I’ve been taken care of VERY quickly!!! I trust them. They are confident and have great information. I’ve been to another facility that misdiagnosed my mom! I should’ve brought …
For as many negative reviews on here from the people in need of care and many useless apologies from the doctor about the horrible wait times, it doesn’t appear to have improved at all because here I am sitting outside in my vehicle for …
Edit: Was contacted about my issue and they did try to make it right and say they would be willing see me again to look at my other foot and explained that normally they can’t look at any injuries that work hasn’t authorized (I called my …
Very disappointed with their customer service. I called September 30th because my daughters had both tested positive for covid and my husband and I were experiencing symptoms and pretty sure we had it. We were told that they were full to …
Went to this location to get a COVID test. Followed the directions, called in gave my name and number, then waited about 2 hours for a call back. At that time we provided insurance info, they asked basic health information, which would have …
Worst customer service I have ever had?! I explained that I was in need of a rapid test and the secretary said they are only available when traveling. I said I am traveling tomorrow morning that’s why I need one she said no you’re not I …
How does a Dr s office / urgent care forget a patient? This happened to me tonight. After waiting 2 1/2 hours and watching patient after patient be discharged , i then see staff lock up and start to leave so I run to the confront a. …
I needed to get a work physical done ASAP for a new job. The workers there were very rude and said they would not see me due to me having a stuffy nose even though I had already taken a covid test and knew I wasn’t sick with the virus. They …
I go here every time I need an urgent care. The wait time is a little longer than other places I’ve been to but I’ve never had an issue here. Staff is great and friendly, the doctors, nurses, and PA’s are all knowledgeable, and in my …
I went to immediate care in Greece on 12/28 for ear pain and sore throat waited almost 3 hours in my car for a room. Once I was in the room I waited another 30mins to be seen. The dr walked in with my after summary report ALREADY printed …
I called to get my daughter a sports physical and was given directions by Heather, the receptionist. She was very helpful. When I arrived, she wasn’t aware that I was the same person that had called previously but was still so nice and …
Went in for a COVID test on Tuesday afternoon. Waited in car for 1 1/2 hrs. Finally got called in and was there another 2 hrs because they also did an x-ray. Now it’s 3 days later on Christmas Eve and I haven’t heard anything. I even called …
They tried to convince me multiple times I didnt have to get lab results for my job, when my job clearly told me I need *LAB* paperwork this place is stupid. Nobody listens to you.
Like most medical establishments, they’re happy to charge you for the air you breathe on premises but will take over 2 hours to take an x-ray of my 10 year old’s wrist while the staff plays with their phones. There was no one in line before …
I was here for a follow-up appointment and had registered with Luke at the front desk. He unfortunately forgot to even check me in with the nurses in the back so I ended up waiting for almost an hour to even be seen while people who arrived …
Absolutely worst place. Had a sliver in my eye ball. Told me to sit down and wait….4 hours later I left!!!! This place should be shut down!! Not one person that works there cares about there job!! I’m coming there tommorow to have a …
My boyfriend cut his finger and lost part of his nail, needing a cloth to hold on his finger because he was bleeding everywhere, and he has been waiting in a room for at least an hour, if not more, waiting for care all while nurses are …
I brought my elderly mom in with pneumonia. The wait was long, but understandable. We would have waited longer at the hospital. The receptionist, nurse, pa and x tech were exceptional! Very kind and compassionate and took a lot of time to care for my mother. I’m thankful for this option in my neighborhood.
I took my daughter in there on Thursday and it took them three and a half hours for my daughter to seen not only one of the the staff that took my daughter’s vitals never put in the information so we had to wait longer because they never …
Place is a joke. Staff all on their phones laughing and chit chatting while there’s people waiting hours in pain. This place needs a step up in management. I will never step foot here again. I could of been seen at the Emergency faster than this place
Walked in at 715 when they close at 8 and was turned away with just one person in the waiting room. Bunch of clowns! The lady at the front desk’s attitude was exceptional🤦♂️ Get it together or change your hours to depends. …
if i could give a 0 star review i would. I went there waited about a hour or 2 just for what I thought was a ankle bone bruise they x rayed me and told me it was broken. It was my first break so naturally I was nervous. The nurse acted …
Heard the NP in the hallway complaining how she had 4 days left here and couldn’t wait to get out because they wouldn’t pay her enough and the place sucks. Your rooms are not sound proof watch what you’re saying. The ladies out front were …
The quality of service here is terrible… only come here as a last resort! I don’t know how they still manage to stay in business. The lack of professionalism is ridiculous. …
the workers are extremely rude and have attitudes as soon as you walk in. i came for a strep throat test and the dr barley swabbed the back of my throat. I have came here a few times and the front desk lady is always very rude she should not work there if she hates her job so much!
The staff at the Greece location is amazing. From the front check in staff to the technician to the PA we were so grateful for their service and care. Thank you for helping us and we appreciate your service.
Went in @ 3:55 because of chest pain and chest tightness. By 5:30 still was not seen so I left. They had about 20 medical assistants on doctor and 1 physician POINTLESS… I was better off going to emergency room to wait.
I had such a great experience, I was so thankful for Angie, she solved my concern right away, instead of leaving a voicemail or needing to find someone else to resolve it. The nurses there Deeann and Maddy especially have been helpful, so …
I have gone to this urgent care center twice, first on a Tuesday evening back in October and again this past Sunday morning. There were different staff members working during both visits, and all of them were professional, efficient, …
Highly disappointed. When in need of medical attention I always go here. It’s 5 mins away from my home. I arrived at 8:15p and was told they were closed. I told her the sign says you all are open until 9pm. She told me they were at …
Very poor communication and excessive wait times. Came for a COVID test. Was asked to register inside and wait in my vehicle. I was asked to come in and brought back into a room where I waited 45 minutes before asking how much longer it …
Arrived at 7:55 PM with my son who wasn’t feeling well. As I was parking I saw one of the front desk ladies turning OFF the “Open”sign. When it says they close at 9pm. I still Went in and I ask the secretary if they were open she didn’t …