Never open, no option to pay online, and when they do answer their phone, you try to pay your bill and they forget to process it and hit you with a late fee. Expect to be perpetually frustrated if you’re being serviced by these people.
The hours are horrible and makes it harder to be able to pay your bill. They are closed Friday, Saturday,and Sunday. They close twice a day for an hour each.You have only a two day grace period before being charged a 20 dollar late fee. …
Needs better office hours. Mon- thur closing at 3. Not good hours. Should try staying open at least 1 day until at least 5 or 530. Paying bill online shouldn’t take 7-9 days !! You need better services all the way around to go along with price increases
This review is a little late in coming, I just want express my gratitude for the guys at Rochester Water Assoc. for fixing a broken line ( caused by PSE) very late one fall night. We had only been living in Rochester for about 6 wks when my …
Never open when you need them to be.
Needs online payment option if you are only open 1 day for 1 hour a week
Nice that it’s not some giant outfit with impersonal service. Really sucks you can’t view or pay your account online.
Not open when needed. Just moved into Rochester, and am trying to get the water bill into my name.
Need an online pay option. Would be nice if the hours were extended as well and open more often.
Never open, hours of operation are horrible, $20 gouging on a $47 bill that was late 3 days, mostly in part because their hours suck.
Never open, no option to pay online, and when they do answer their phone, you try to pay your bill and they forget to process it and hit you with a late fee. Expect to be perpetually frustrated if you’re being serviced by these people.
The hours are horrible and makes it harder to be able to pay your bill. They are closed Friday, Saturday,and Sunday. They close twice a day for an hour each.You have only a two day grace period before being charged a 20 dollar late fee. …
Needs better office hours. Mon- thur closing at 3. Not good hours. Should try staying open at least 1 day until at least 5 or 530. Paying bill online shouldn’t take 7-9 days !! You need better services all the way around to go along with price increases
This review is a little late in coming, I just want express my gratitude for the guys at Rochester Water Assoc. for fixing a broken line ( caused by PSE) very late one fall night. We had only been living in Rochester for about 6 wks when my …