Waste Connections is an integrated solid waste services company that provides waste collection, transfer, disposal and recycling services in the U.S. and Canada. Call or click today to learn more about the services we offer!
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
4002 S Main St, Rockford, IL 61102
Unprofessional, rude, inconsistent
Good
Sucks. They would
Good job Jennifer!
Excellent service!
Jennifer is a great representative
Bad service at office when you call
Jennifer is very helpful and friendly
Jennifer Alexander is fantastical.
Jennifer Alexander was a big help
Jennifer was really nice.
Very polite and quick response staff
Excellent job, thank you!
they skip my house all the time!!!
Drivers very friendly and informative.
Real bad smell but hey it’s work.
Very pleased with my service .Ashley answered all my questions .
Great service
Keeps skipping my house so I called and they told me I didn’t put it out there but it’s been out there since 6
I’d give a zero stars if possible …look for any excuse not to pickup lawn waste …sad
Julie Altenbernd has the best customer service!
Brian helped me save a ton of mula on the dumpster at my work
Ashley M. was quick to help me out and answered all my questions!
Customer service was very helpful. Great company!
Love Ashley..she is so nice and easy to deal with
Ashley Maldonado was kind and very informative. Great customer service!
Julie Altenbernd does a very good job! Great service!
Super long wait times for customer service. I was on hold for 8 minutes then call dropped. Ugh.
Always very friendly and service has always been great! Thank you RRD!
The lady I talked to in Customer Service (Tina ) was very helpful & answered all my questions.
Julie Altenbernd was such a help with construction dumpsters…always happy and accommodating!
They cracked/broke my blue recycle can. I called for a replacement and was told I would have to pay for it.
They literally threw my garbage cans away. Totally incompetent
Great company to deal with, especially Julie Altenbernd. She is a superstar!
The pick up started late with getti music blasting from the truck and the driver skipped my recycle bin and never came back Worst service ever And I pay for this.
Kerri did a great job making sure my trash was collected in a timely fashion
I spoke with customer service representative Ashley and she was so sweet and very helpful!
Rock River Disposal has officially broken 7 of my garbage cans. I buy a new can, they break it within weeks. The garbage cans I buy are Heavy Duty Rubbermaid cans. now I’m upgrading to commercial grade cans – which is ridiculous using …
I logged on to see what the requirements are for item pick ups and noticed the low rating which surprised me! Yes I maybe biased because I am married to one of the drivers – which gives me an inside perspective. I provide ibuprofen, …
If I could give a -5 stars I would Very rude people that work for this place all they want is your money GO SOMEWHERE ELSE!!!!!
I am very pleased with the service I receive and the person I spoke to on the phone was very pleasant and helpful. Her name is Jennifer
Been working with Julie Altenbernd for years and she always helps me with the scheduling of the dumpster pick ups.
Spoke with Jennifer at the Customer service call center and she did an amazing job . Thank you!
Customer service rep was so friendly and helpful. I hope I can ask for Monique if I have to call back
they hit my power line and knocked a pole down in my yard, left me without water,heat, or electric and will not take liability.
They throw your cans in the street and dont puck up trash after the holiday
HINT: They don’t care about customer service because they have the monopoly on garbage pick up in Rockford.
Julie Altenbernd is awesome, she always takes care of my special needs, personally.
Good people trying their best to pickup your garbage.
RRD and Julie Altenbernd have provided great service. Extremely responsive and professional.
Smashed cans and bins are the order of the day constantly. Budget in a few new cans annually because they do not care at all about them!
Raniah was a great help and pleasure today, and I always recommend her! Great representative!!
Julie is a great problem solver! Excellent customer service. Our driver is great.
Are there other services in Rockford? Or is it monopoly? This service does not deserve one star! They left my garbage 3 week already first time without any information, second time they left the note that my garbage can belongs to veolia …
Three weeks in a row the lawn waste truck drove right by our house and picked up everyone’s lawn bags except us. It’s out the night before but one time my wife drove into the bags while leaving our driveway, the truck was two houses down, I …
They tore up my yard and won’t return my calls.
Jessica was very helpful and knowledgeable when I asked about bulk pick up and what items I can have out and how much.
I called in and got a super helpful woman named Jennifer. She made the call quick and easy!!!!
They pick up what they want when they want. One week our driver will pick up one can of three. The next week none. The week after all three.
This week he picked up our one allowed”large” piece of stand alone garbage but …
The driver leaves garbage everywhere and then never pushes the dumpster back into the corral blocking half the parking lot driveway. I don’t see why he can’t just finish the job and push it back after he pulls it out and empties it.
for a garbage company one would think you wouldn’t have to keep calling them to tell them they forgot to pick up the garbage
We have had Rock River Disposal for a few years and have had wonderful customer service from Julie Altenbernd.
They won’t pick up my trash. One job!!! Would be no stars but one star cause it’s nice they employ people with special needs.
They skipped our trash pick up for 3 weeks, tried saying we had yard waste in our trash bins then said our cans were over 50lbs (3weeks of trash will do that)
We’d probably be better off just dumping our garbage cans in our front yards. 🤷🏼♀️
Since that’s what they seem to do anyways 🤨🤣🤣
But the three stars are for the people not the service. …
If you need assistance with any issues, complaints or requests, Kerri will definitely get the job done! Great service, Kerri!
They have missed our recycling pickup five times this year.It does no good to call them or the village of Machesney who contracted them for us either.They do not come back for what they missed the week before nor do they credit your …
Its always the companies that have a monopoly that also don’t even try to have good customer service. This company is garbage
Customer service was very quick and easy. I’m very satisfied with my phone call. Raniah was very nice and helpful. Thank you.
This placed called and threatened to shut off my water in 2 days because I missed a payment. Yet their paper bill says that it takes 30+ days after the bill is due for this to happen. Odd water and disposal are practically the same company …
Horrible service. One week they leave cans for no reason next week they are dumping cans of garbage in the yard.
Part of Rock River Environmental Services…
Update: 1/14/2018 They finally made good and credited my business account about half however they didn’t pick my trash up from the house last Tuesday. …
RUDE! On multiple occurrences my recycling has not been picked up. It’s not just my house but the entire rest of the street that I live on. I called to get the situation rectified and recieve nothing but excuses and attitude. Garbage man …
As many times as we’ve had old furniture set out, they take everything we have out.
I’ve always had good service from them. Their drivers are polite, as is the office staff.
I have called numerous times to report that my garbage or recycles have not been picked up,having to leave a message with no response. This has happened 3 times this summer. Then last week my recycles were again not picked up and I sent an …
In the past 3 months, either trash, recyclables, or yard waste is not picked up-one time for 4 weeks. I’ve called their office numerous times, and am told the problem is being looked into by the supervisor and I’m “on the list”. In the mean time, my trash once again sits. This is no way to do business.
If zero was an option, that’s what this company is worth. They won’t pick up your garbage or recycling, but they will send your account into collections even though no services were rendered.
I have had numerous times where they don’t bother to pick up the last three houses on the street, mine being one of those houses. When i call they act like it has to be our fault because they don’t make mistakes. Finally they will send …
I read the poor reviews on Google when we came to Rockford. But I try to give a company the benefit of the doubt. But for some reason when you call their customer service number, you have to wait around 10 minutes just to get the …
Used the sane can for a year and suddenly it’s a problem. They have my money for collection and are not collecting. With out notice they left a note saying it was competitors can. We took all signage of can and put our address on can and …
Terrible. Completely shoddy “work”. Constantly throw garbage cans in the street. That’s on the days they actually pick them up. So far this month he decided to skip our block once and today only emptied one can,but still put both in the street. Must be nice to get paid without actually doing your job.
I had to call in and got Jennifer on the line. She was really helpful and kind. Made the call really easy and quick! Im glad it was Jennifer i got!
They have destroyed many garbage cans and the lugs away, they even leave cans full of garbage not one can dumped! Insane, get paid ask that money to destroy people’s stuff and not do their jobs!
Been months since everybody in the neighborhood received new Refuse Containers, but not us. Called twice and was told we’ll get them, just not when. My bill is alway’s paid on time but apparently that doesn’t matter. Again, months.
I have been calling for over a week now almost every day and they didn’t come back to pick my garbage ! Awful customer service.
They DON’T even deserve ONE STAR! They force you to stay in contract when they don’t do their job. They never pick up when they say they do. No regard for costumers property. Garbage corral always broken. Truck always hitting out gates and …
It’s a pleasure dealing with your customer service department.. especially Kerri Burnett, who is an absolute joy to deal with.. she’s very personable and takes care of any issue I might have..
As of 1/1/20 RRD implemented 20%++ INCREASE for their services. They increased their base rate and slapped on a horrendously high fuel surcharge rate which was high to begin with. Quite a ridiculous charge when energy prices have gone down …
Pathetic way to do business. They hauled away paneling, trimwork, etc. a couple months ago. Put out vinyl flooring scraps last week and was told it was construction debris and they don’t pick that up. Also was told cardboard boxes needed …
They say “Exceptional customer” office no help and not customer service oriented and drivers could care less how they handle our property,
Paid for one of the 96 gal cans and they crushed it and refuce to replace it the …
I was having trouble with the men putting my cans in the street and they kept getting hit. I called and spoke with Jennifer and she was able to get it to where the men no longer put my cans in the street.
If I could give 0 stars i would. I put out old wood furniture and they would not take it. Driver said it needs to be less than 4 feet by 4 feet. Next week I cut the furniture down to the sizes he said it need to be. He did not take it. I …
Wouldn’t pick up my garabage. Had no reason just call their number. Of course it’s friday after five have to call Monday. Captured customer.
Jason the supervisor is awesome,i had an issue getting my garbage picked up and he came out and grabbed it in his pick up and explained why I was having the issue..I had no idea what these guys deal with.thank you Jason I appreciate the hard work you and your drivers do
They do a good job but I checked the schedule for thanksgiving pickup and it said for Saturday and I was out of town and came back and they did pickup so I’m not sure why the website says that.
Year round sunshine rain snow heat they show up do a great job where would we be without them great job keep up the good work guys
These people are straight up thieves, they will even use extortion tactics to get Money even if you do not use their service. they will even violate the 14th Amendment and Deny you water service if you do not pay for services you never …
Gave 3 stars instead of 2 because I still remember Laidlaw. (+1 star for not being Laidlaw) OMG rude jerks both drivers & office staff. …
Hi I had call with a billing issue and I had a great customer experience with Raniah she was so polite and did a awesome job of explaining my billing issue Thank you!
They kind of scratched up one of my cans one time, but – without even asking – a new can was delivered to my house for me to use until my service was over with them. The can even a lot bigger and nicer then the one I was using. Thanks to the manager who always seems to be readily available with any questions I had.
The service at BSLBV’s office has been very good and the few times we have had any issue or question one quick call to Julie (Altenbernd) and the issue is resolved immediately. Thanks Julie!
My driver is great, he consistently helps out when the office act like jerks. That being said, he is the only reason there are any stars here. The office staff are rude, they rarely actually schedule service when we need extra pickup, but …
They make their own rules and regulations when ever they like, my garbage didn’t get picked because it was not in garbage cans they provided even tho I have exact same garbage cans, they never send and letter or an alert that garbage must …
We have a business with multiple accounts. We are in the process of switching all our services from advanced to rock river disposal largely due to the immediate and quality response and follow up we get with Jessica.
If I could give this company ZERO stars I would.
-rude customer service
-hateful/disrespectful drivers …
As a home builder we often need over a dozen roll off dumpsters, Rock river is always accommodating and Kerri is always on top of our requests even when we have an emergency.
I had an issue with my garbage pick up. When I called and spoke with Jessica she helped resolve my issue quickly and she was very pleasant. Thank you again!
A huge shout out to Monique(sp) for assistance and persistence in gettiing my yard waste picked up. She was professional and personable as well…
Rented a rolloff Box.
$423.00. Includes Delivery and pickup and your 1st 4 tons of trash or 8,000 pounds. However if you have anything less then the 8,000 pounds, …
Paid our bill so we would have our garbage picked up after cleaning out our garage. They picked up everyone’s garbage except ours on the street. Tried to call multiple times and no one would answer (was during normal business hours) left …
Been charging us for a garbage can lease, for years. I’ve called and called. They won’t come get their old can.
They don’t care. …
The workers are always nice and say hello when they pass by. They do their job well. THANK YOU
This place doesn’t even deserve one star, they don’t take all the yard waste, leaves, small sticks all were bagged and the bags were half filled, not over weight. Terrible service.
This is the 3rd week in a row that they have chosen not to take my recycling. Bill is paid, rules are followed but they haven’t taken it. Already complained and nothing happened. Took everyone else’s stuff and my garbage but left that.
My garbage pick up is Tuesday and today is Saturday and they have NOT picked up my garbage yet. I have called everyday twice and they keep telling me they will pick up my garbage but yet it still sits there. VERY UNHAPPY.
Kerri has been very helpful! She responds in a timely manner and has helped me out with numerous service requests for a customer of mine.
A++++
We’ve had nothing but great service from their employees. The people in the trucks have always been very courteous, picked up all our items, and for the most part, put the empty cans upside down along the curb so no rain/snow would get into them. Glad city of Rockford contracted them.
I have had this service for years. They pick up on time every week. Even delivered different dumpster when asked. Our driver has always been pleasant. Its a stinky job I wouldn’t want to do it. So thank you for the job you do!
How is it I set my recycling bin in the yard and ends up blocking my driveway
Service sucks! Two weeks later still waiting on my trash to be picked up… its sitting in the same spot! Waitedbon a manager or supervisor to call me back. Still waiting! Lynn and Amanda are horrible too! They work in the office but to give the managers the messages is what I was just informed… they forgot to send him an email.
The customer service girl, Ashley, was amazing. Super helpful and courteous and helped me with everything I needed. She was wonderful at explaining everything and helped me to understand the problem I was having. 10/10
They usually leave garbage behind after pick up either in cans or street and failed to pick up my recycling but got everyone elses….tried calling as i dont get home from work til after 5 and they are closed now and im stuck with a full recycle can
I have two of the worst garbage collectors for my residence, my son lives in the same town and has two great one. Garbage is never picked up completely and the cans are thrown all over the yard.
They always solve any issues that come up. A special thanks to Ashley Maldonado. I called for some issues that I was having over this week with all the snow and she answered every question kindly and helpfully. Very helpful!
Rock river disposal
Have not had a pick up since 1-05-21 …
I called to have some furniture removed from my dads house and it was much easier than I thought it would be. Jennifer was very helpful in getting this taken care of for me.
Rock River Disposal is a great company and community partner. We’re so grateful to have Julie Altenbernd on The Parks Chamber Board of Directors and appreciate everything she does to help support and strengthen our organization!
Julie Altenbernd was extremely helpful when I needed to rent a dumpster to clean out my father’s house! Her help made this difficult task much easier. I would recommend Julie for any disposal needs!!
Their customer service is always helpful when I have questions regarding delays in service or making a payment. Ashley Maldonado did a great job explaining my options for a dumpster rental.
My trash was missed so I called and spoke with a very helpful woman, Jennifer. She ended up getting a driver back over to pick up my bags promptly!!
The driver has no cares about the bins being upright. Nearly the whole block had theirs tipped over. I know that sounds petty, but if you have several neighbors that are elderly the large bins are not easy to maneuver.
This company is great. I’ve never had an issue with my garbage services. When I have had to call customer service they have always been kind. Shout out to Ashley Maldonado. She was kind and professional.
I hate how they are always in such a hurry that they throw your garbage into the truck and then toss it on the ground with garbage still in it so by the time you get home to get your garbage you got to look up and down the block for it and …
Just started with Rock River a few months ago and we are very pleased with the service! Julie Altenbernd was there the day I called to switch! Great, prompt service!! Keep up the good work.😁 …
We love are 2 guys Chuck & Jason… they’re hardworking…thoughtful & friendly too!! They work tirelessly for all of us!! Please thank them when you see them!! They are one of the hardest working guys We know!! Thank YOU Chuck & Jason..for ALL that you do! ☺️👏🏻 …
Ordered a dumpster from them and pickup was missed. I emailed them the following day and nothing. Dumpster was left on my property for months even after emailing them a number of times.
I called at 12:30 on Wednesday, 7-5 to say that our trash had not been picked up on our pick-up day, Monday 7-3. The customer service rep was courteous and very helpful. Before 2:00 that same day, a truck came by and picked up our trash. Thank you very much!
Julie Altenbernd has been amazing to work with. She was always so responsive to any concerns we have had. Wonderful customer service and always with a smile.
I called a dat ahead of pickup to verify that my mattress would be packed, only to have to call again on the day to notify them that my mattress WAS NOT picked up, so that they could tell me that it WOULD BE PICKED UP, to come home and …
Not surnot sure why everyone else got there garbage picked up and not us?
Routinely misses pickup, won’t pick up if snow is in alley. People can drive up and down the alley in tiny cars but they claim they can’t go down it with a big garbage truck, ridiculous. Customer service is the worst on the planet. I should put my trash in there front yard every time they don’t pick it up
Not locally owned. Got bought out by Waste Connections out of Texas. Also they make it a nightmare to cancel business service. They have an auto-renewing contract that you won’t know about and they give you a small window to cancel. How can …
Great service. Needed to get entire contents of bathroom picked up after demo for remodel. Receptionist friendly and helpful. Picked up everything with no problem. Thank your.
Julie Altenbernd was awesome! She helped me when I was in a bind and very professional. I would recommend her and Rock River services for all my disposal needs. Once, my contract is up with another company I will be switching.
I called in over the past week and a lady named Ashley answered the phone and I have never been treated so professionally and kindly in all my life. She was extremely knowledgeable and efficiently fixed all my issues and answered all my questions. She is by far the only person I will ask for if I call back because she was a delight.
Garbage of a service. Only allow one bin, which they miss half the time. They won’t pick up bags of grass after November. Not even a courtesy pickup. Super strict service, lazy workers, I wish I could give zero stars. And their customer …
Appreciate all that our garbage and recycle guys do at Rock River Disposal. Their job isn’t easy or pleasant, so thank you for taking care of us and all that you do!!!
The pick up service was consistent and customer service was easily accessible and genuine nice people to work with.
I put my recycle bin and some boxes out the night before, along with my garbage because I have to be at work early(5am) and the garbage was picked up but my recycle bin wasn’t picked up nor were my boxes! I would post pictures but the …
These guys are great, very predictable pickups.
I recently called about how I could dispose of some lumber and carpet , as I didn’t want to pay to rent a truck and pay to dump the material as well. I spoke with Jessica and she was very helpful in explaining to me how to cut up and bundle my materials so the garbage men would pick it up. She saved me alot of time and money.
Rock River Disposal is an amazing company. My drivers are great and when I called into the office Jennifer is so helpful and sweet in answering my questions. Keep up the great work everyone.
I’ve read a lot of negative comments about customer service. Here’s my opinion! It’s just my wife and I and we probably put our garbage out every other week, so yes we feel over billed. But, one time we had something delivered on a …
After moving to our new house, our bins did not show up right away. When I called customer service to see what happened, Kerri was so helpful and made me feel like a valued customer. Someone personally came to my house to pick up my trash bags and my bins arrived a few days later. Talk about going above and beyond!
Always right on time. They always leave the empty can at its starting location too.
Chooses when they wanna pick up garbage . Then when you call they tell you they will come pick it up and never do.
City of Rockford needs to give residents options on trash collection. RRD is horrible in missing trash and not returning calls when an issue a raises.
Being new to the services my family members got mixed up on how they do things and we complain before they had a chance to take it , we really appreciate the service and guys keep up the good work sorry we gotten confused and complaining , we appreciate your good work and putting up with our trash
When my garbage wasn’t completely emptied from the can, I had to call the call center. I spoke to a woman named Jennifer and she was amazing. She had the men back out the very next day to empty the rest of my garbage and put a note on my account for them to empty my cans completely. That’s amazing customer service!
I missed the Yard waste pickup and the next person through went ahead and took on his garbage run. This was on August 20th at 4206 River Hawk. All your personnel on this route are friendly and wave back if they see me wave. Please thank them all for their courteous work and putting the cans back on their wheels.
Susan H
I am very pleased with the work you’re company does.
Every time I have a question the customer service team is great. A special thanks to Kerri Burnett every time I call I try and ask for her. Having worked in …
The driver passed by without picking up my yard waste. He picked up my neighbor’s yard waste but was …never saw mine. I called yesterday and reported this 15 minutes after this happened. Talked to a nice lady who took my name, address …
Driver missed my house again. I was assured by their office that my garbage would be picked up by 5pm. Or, that I would receive a call back. Neither happened. This is the third miss since I moved in. Terrible customer service. I’m calling our township office to complain, and, to see if I can contract with another provider.
Why does it say online your opened until 5, but at 4:30 you never answer your phone. My garbage isn’t picked up yet, nobody’s is on my block.
We have been having issues with our garbage pickup and in the not so distant past, our recycling pickup. Up until yesterday we were none too satisfied with the customer service we had received in the past. But yesterday Tina took my call …
We really appreciate them thank you for your service
They say they are going pick up after missing your garbage day and don’t for 3x it is ridiculous
Rock River Disposal missed picking up my recycle bin on their regular pick-up day (Wed.)including all my neighbors recycle bins on my house side.
I tried to keep my recycle till next week pick-up date because it was not …
The City of Loves Park has had a long standing working relationship with Rock River Disposal in serving our residents along with the majority of the businesses in town. Our contacts for our residents Rocco and Noah have always been very …
It’s pretty bad when during garbage pickup the street is dirtier when they leave. Anytime when they pick up garbage and it falls out of the garbage container these lazy people just leave it. Anyone one else who throws garbage would be …
Today, Thurs, Oct 21, the driver of truck #30451 very kindly went up my sidewalk and brought down my second garbage can when he could see I was struggling to get it to the curb. I had forgotten to put my garbage cans out the night before and am walking with a cane at the moment due to a knee injury. His kindness really made my day.
Company has been contacted serial times and given videos of driver dropping garbage can ACROSS the drive in front of mailbox or in the middle of the driveway! Driver is still doing it and company is not doing anything to stop it. Mailman …
All the leaves fell off the trees after the last yard waste pick up. However when we put our Christmas tree out we also were able to put out the leaves we bagged. I feel grateful that even though there are staffing shortages they made sure we were taken care of!
The household trash services are great – nothing exceptional but nothing to complain about. The yard waste collection is very frustrating. They rarely fully empty the barrels, meaning after they dump they barrel and place it back on the …
Look what I had to clean up after your driver Left the mess on prairie rd in Rockford Illinois
they are here every week, no matter the weather, to take our garbage away. thank you to all of those people for that!
✨Very friendly drivers they pick up everything here in Rockford, Illinois ✨No complaints here they come every week and don’t miss anything ✔️thanks ,keep up the great work!!!👌💯😊 …
It’s insane that a business pays this business to remove trash weekly but they are refusing to now because they’re union brothers are protesting our development. YOU’RE STILL GETTING PAID CRY BABY. COME PICK OUR TRASH UP.
Tell my driver if he doesn’t like his job not to take it out on customers. He throws my empty cans all over my yard.
We can use smaller dumpster for lower cost thank you
Constantly leave the recycling ♻️ even though everything is clean, easy to retrieve and organized. Idk what else to do. Sometimes they take only the blue one ( called said green is ok if label recycling it is) Sometimes they also leave the blue one. Upsetting
Missed weekly pick up and still haven’t picked up after 2 more days of being left out on street!! This happens quite often ☹️👎🏽 …
Driver dumped my trash AND yard waste into the same truck. Is this legal? This makes me wonder why I’m paying extra for yard waste pickup.
They do not care what they do or how they do it. Ive already had my New garbage cans broken from them throwing it back down. They have ways listed on their website to learn how to properly dispose of things. I had a carpet to get rid of so …
Administration is terrible. They have a monoply on the rockford market and their actions towards their customers show they know they have market locked down. Hoff just sold out to them and their needs to be more competion on dumpsters in the area so they will up their customer service. Terrible would not recommend.
I’ve been on their service for 1 month. Not once has my recycle been picked up on my regular pick up day. I have to call EVERY week for them to send someone out to pick it up. My can stays out there for 2-3 days before it’s picked up. When …
Absolutely awful! They break your cans an don’t empty the cans all the way. Do better you make good money.
The crew that comes in our neighborhood for trash, yard & recycle waste are so friendly, caring with our cans and often wave back if I see them out there! Giving them all an A+ and a big Thank You!
Usual pick up day and This man broke my garbage cans just because he wanted to. I have contacted rock River disposal to get my trash cans paid and they don’t care and I even have video surveillance.
Called and called 2 wks haven’t picked up then they tell me overloaded cause two empty boxes on top dumpster.well pickup my garbage that wouldn’t be a problem would it. Told them come pick up dumpster
Don’t know who my driver is, but he does and exceptional job, always makes sure area is clean prior to departure if something was dropped
The garbage man is great but the recycle guy always drives my van down the block how about stay stopped while dumping the can then put it back. No he dumps it while driving to the next one and throws your can down wherever!!!!
We had a tree fall across our alley last night. The garbage truck still came up to pick up my and neighbors garage. Both people on the truck were very friendly and courteous. I appreciate both of them and there dedication.
The driver of our route is rude. they miss a few times here and there but when you try to contact the company you’re lucky if you get a response back. if you use this company buy extra garbage cans because they miss and won’t pick back up.
I paid a small fee for them to come on an off day and collect during the summer on a HOT week that my freezer broke. Everything was decomposing and smelled awful so I opted to have them come. It was nice and easy. Cool that they’ll do that!
So I moved into a rental home that had cans full from before we moved in. We got garbage going and were told it it would be picked up today. Well they picked up recycling, but skipped my house with a can full and starting to over flow. We …
It has been two weeks since our garbage has been picked up which will now be three weeks by the next pickup date. We have called numerous times apparently a lot of work orders have been sent in for it to get picked up. We were told we would …
I’ve been using this company since April 2021 and this is the THIRD issue I’ve had with this company! We don’t know how else to make their jobs easier. We’ve separated the recycling cans from the trash and the recycling people only pick up …
fails to collect regularly, at least twice a month my house is missed. The attitude from Monique at your business is even more unacceptable than the lack of adequate service. As a customer i should not have to call you weekly to remind you to collect my trash/recycling or yard waste. ROCKFORD NEEDS TO CANCEL THIS CONTRACT!!!!!!!!!
Had to throw away a garbage can lol. The driver was so friendly and nice. We are very appreciative of their hard work no matter how bad the weather gets. Thank you!
It is very disappointing that we pay EXTRA for yard waste and get worse service than the city of Rockford. I contacted RRD last week to verify yard waste and gave my service address and was told the week of Dec 5 was last week of pickup. …
The drivers are lazy and do not do their job. I watched him drive into our parking lot, then turn around and leave. Reported the dumpster was blocked, it was not! Also, they missed pickup all the time. The excuse a broken truck can only work 2 times. Once you hear it almost weekly, it’s time to think of a different excuse.
The guys who have served my route go above and beyond. My Dad was 96 when he passed and up until then all the guys have helped him and me on several occasions as we were hurrying to get the last yard waste out or just by being super nice …
3 No pickups. 3 Calls. Rude Supervisor. Broken promises. Jennifer needs to be in a different line of work. Lies every call. I have no balance due! Fourth time to call today.
Second week in a row my garbage can was literally the only one left on my entire street.. un-emptied. Nothing was obstructing them from doing their job, and I pay my bills without fail. So there’s literally no reason why my garbage should …
I have no choice but to use their service. Purchase a bank owned property that has been vacant for couple years. One of the trash bins was missing & they want to charge me for another one. I told them that was unfair since they are required …
Drivers need to be more careful with private property stuff yes accidents happen. But I love how they tell us to use paper bags for lawn stuff(OK WILL YOU SUPPLY THE BAGS SINCE I’LL NEED ABOUT 50 FOR THE SEASON TO BEGIN WITH) Which will be …
Cheaters!!!!
They made us pay more in unincorporated Winnebago County, Illinois for lawn waste removal. We paid them the high amount that residents of Rockford, IL, do not …