Locally Owned-In Business Since 1998 We offer high-speed broadband Internet and digital telephone service throughout rural communities around the San Antonio and Austin areas. We also offer local digital telephone service anywhere in the United States, with UNLIMITED free long distance service anywhere in the United States or Canada. Additional charges apply to other countries. Our ownership has over 32 years of experience as an ISP (Internet Service Provider), and over 38 years of experience in the computer industry.
| Saturday | 7AM to 11PM |
| Sunday | 7AM to 11PM |
| Monday | 7AM to 11PM |
| Tuesday | 7AM to 11PM |
| Wednesday | 7AM to 11PM |
| Thursday | 7AM to 11PM |
| Friday | 7AM to 11PM |
15729 Uvalde, La Coste, TX 78039
Been with them for a few years, and in the beginning it was great. (not many customers) Now I feel like I am paying for a dial-up/DSL hybrid, and that is with the upgrade! (Too many customers?) …
It is the only internet in my area. When we first got it, my family was happy. It was fast and all we needed, but then it gradually got slower. Now we get half the speed of what we pay for. They make excuses that because other customers use …
They came out and sold me a mast type antenna and receiver. Their tech tried to install properly but the mast fell over and ruined the antenna /amp I had purchase and they never returned a phone call or made it right in any way. I was out a few hundred dollars and highly recommend staying away from this bunch.
Am switching to satellite internet. Rock Solid Internet is too slow and unreliable for me to run all of my business from. I like to stream netflix and for the last couple of days (good weather at that) I had to fire up my ATT wireless …
Literally the worst in town…paying for 25mb only get 1-3mb. They charge you to come fix their tacky equipment and add 100$ to your bill when all they did is drill a hole. Take days to respond to anything
Internet randomly goes out. It was out all day & every time I would call I would wait then when it would sound like someone picked up the call would disconnect. Happened multiple times, took 5 hours of calling to finally get a hold of …
I pay $72.00 per month for 10 megabite download and 5 megabite upload.
I’ve been with them for about 7 months. I’m lucky if I get 2 megabite download and less than 1 megabite upload. And that’s if it’s not down all together. …
Internet. Pretty reliable considering I’m in the middle of nowhere. Have had service since 2014
This company is horrible and I am using them in my office. When they sent a tech to connect me the tech, knowing I was with patients, refused to turn on the internet until I signed papers that I did not have time to read. Then, I asked …
Rock solid is the best thing we’ve found for where we live. We are able to stream up to two devices like and Roku or firestick. Weekends are sometimes buffered and can only watch on one device. There sometimes is a lengthy wait to get a …
We had Wild Blue and Verizon in the past. Both were slow and we were always running out of data. Rock Solid, is fast and unlimited. Service is good as well. Best part, I don’t lose service in thunderstorms.
Spoke with women in the phone trying to get assistannce but she was un willing to help kept trying to call back and she would hang up on me before even picking up the phone. Their service and customer service are truly a digrace i hope who ever bought them out fires them all except for Mike.
Horrible internet, not only is it down half the time but when it is up it is hardly usuable. Despite their claims they throttle you constantly, and block ports. This causes a lot of issues. The constantly throttle you but will tell you to …
The absolute worst internet service and customer service. Service goes out at least 3 times daily, they won’t give you a credit for faulty service, they say nothing’s wrong on our end, all lies. My wife and I work from home and rely on …
I am always checking reviews and was very apprehensive when getting Rock Solid as my provider. I am so glad I did. Every time I have had to call they are very helpful and they seem to working out some kinks in their business process. I …
My name is Selah Melig and my family and I live in Atascosa Texas, a tiny community between San Antonio and Lytle Texas. I live in a very rural community and Time Warner does not service this area, and Dish Satellite is the only TV provider …
I would have to say, this company does not know what the meaning of customer service is. Had my service disconnected today because of my so called long history of complaints. I only want them to call me back when they say they will and …
When dial-up was the option in my area a young upstart company opened for business offering high speed internet via radio signal. That small, 2 man , operation has turned into a huge business because of their dedication to excellence, …
Dreadful company! Avoid at any cost! Tech support is not knowledgeable, creates theories as they go, failing to solve problem or even to recognize it. “Higher level” support does not return calls. There is no 24/7 help, as promised. …
Lived in Bexar cty for 20 yrs. same place. No other service can come close to Rock Solid. They are patient, professional and dependable. I’ve been through it with ATT and I will NEVER go with them again. …
Terrible customer service. We have waited for calls back up to 8 hours and still nobody calls. The internet go so terrible sometimes to where it rates on our WiFi speed website at 0. Yet they have told us their is nothing wrong. Even during …
I have been using Rock Solid for at least 3 years now. They are great. They answer the phone fast. I rarely have to call. Only time it goes down is when somebody digs through their cable. Watch movies with Netflex without …
Our service is always interrupted slow and just terrible.
Update: I noticed that this company has blocked BitTorrenting, my neighbor also confirmed this with me. I am definitely switching services now. Why would you …
BEWARE!
NO internet/phone/cable provider offers new services/prices without at least …
I understand how their service works with different variables like a clear path to a satellite tower, weather, etc but I have to reset my router almost every day just to receive signal and when it “works” I’m getting less than 2mb speeds …
We’ve used Rock Solid for about eight years now, and internet reliability has improved as they have upgraded their equipment. But we haven’t had a rate increase! They have always provided great customer service.
I paid the deposit I got scheduled and had to miss a day of work to be here on the day schedule then no one shows up and I call them just to be informed that I’m not scheduled at all. I ask to speak to the manager I get put oh hold for a …
Slow, overpriced, frequently down, uses covid 19 as an an excuse (service never that great), can’t stream, overly extended company. The larger they become, the worse the system. As soon as a better service comes to my area, I’m gone.
Okay service if you’re checking emails or general surfing of the web. Not good for families with kids who watch Netflix, YouTube or play video games. They were usually helpful and kept telling us they were “expanding” by adding more towers. …
refused to offer service now and in the future because i inquired as to what approvals are needed to operate a home based mail server. Their use policy posted publicly on their website states that servers are acceptable with approval. Not …
Awful for years kept paying more and more for faster speeds. Customer service is the worst. Internet went out, was definitely a problem on there end. Would not come out on a SATURDAY! So we wouldn’t miss work. Only used 6 days after paying …
I recently took a remote position for a company up in Chicago. With my previous ISP, there was no way I could stay out in the country and work, but Rock Solid’s Internet service was a great solution. I have been with them for a little over …
A technician from Rock Solid came out today to set up new internet service. We live out in a rural area, so I have had some trouble finding a service with adequate bandwidth with which to stream movies. …
Worst possible customer service. Last three outages they made me wait 10 to 20 minutes and hung up. Cannot get a live person. Constant outages and helpline is a joke. Closed for Memorial Day outages in Hondo area almost every day. This …
I would not recommend this service to my worst enemy! I contacted Rock Solid Internet regarding providing internet service to my home in Pearsall, Texas. Installation occurred promptly after. Internet speeds were great for the first few …
Poor quality and overpriced. Internet speed is very slow; pay for 50mbps and you will be lucky to average 15. The internet goes down every other day for no reason. It has been this way for 2 years, but they still to blame COVOD and telework. If I had ANY other option, I would jump on it.
We’ve struggled with the lack of cable providers, slow DSL and expensive satellite options near Lake Georgetown until today. Joe with Rock Solid did a great job and installed a system which delivers ~50 MBPS wireless on my laptop through …
Worst ISP I have ever seen. I pay $79 for 25 MB down and never have got past 10 MB. Their internet goes out every two weeks. A technician comes bi-weekly for me and every time they blame the past technician for something that wasn’t done …
Rarely any downtime and when there is I receive notice prior to the event. This service works well for my rural area and service is actually more consistent than land line based providers in the area. Overall I have noticed only negative …
Worst service ever. This company should be bought out by a telecommunication services giant. AT&T should put this company out of its misery. Non existent customer service, the technician looks like he’s on drugs. The equipment is junk. The …
I have had RSI since they aquired Maverick internet about 3 years ago. I upgraded to their fast package for $59.99 per month which is supposed to get up to 10mbps but I have never gotten anything close to that. Their customer service and …
I pay for 25 Mbps download load but I average about .5 mbps (yes 1/2 mbps). Upload I get about .1 Mbps when I am supposed to get at least 1 full Mbps. Really not a good provider. I think they know we don’t have other options so they don’t care.
Update – seriously can ya be much worse. I was in ur queue for 20 mins then at 6 ya end my call. I guess when there isnt many competitors out here ya can do what ya want. …
I have had their middle of the road package and have been pleased. Their service is reliable 8 out of 10 times. Usually the slow down is after storms or certain evenings. However, I wish their prices were perhaps $15 cheaper. …
We have had internet with Rock Solid for over five years, and that is only because they are one of the only internet companies that will service our area. They label their plans as saying that you can get “up to” 5, 10, 25, etc. upload but …
My install waa delayed a bit due to weather, but they did offer some credit for that and the techs who came were very polite and professional (unfortunately did not get their names) overall happy with the service so far, the internet connection is great!
We have had Rock Solid Internet for a year now and I can am very pleased with the service. There have been a few outages recently but with bad weather and upgrades being done, I understand. I have never had any problems with Tech support or …
I’m 11 days from having fiber installed by another provider at my home. I can’t believe it’s actually happening. I’ll probably cry. One member of my household works mostly from home and I sometimes try to . With Rock Solid, we’ve often had …
What can I say it’s not the best Internet but is the best you can get in my location in Atascosa the Wi-Fi signal drops from time to time they say you get up to 25 MB per second but in reality you only get about six. If the ping it’s …
Service goes out daily for short spurts and at least a few times weekly for hours at a time. Each time I call they see nothing wrong. If I complain enough then they all the sudden see something wrong and send someone out. They are here for …
I just don’t know where all these negative comments are coming from. We’ve been using them for 2 years and the only time we’ve lost service has been during severe storms. The two times I’ve dealt with customer service they’ve been great. 1 …
Worst internet I’ve ever had. im paying for higher speed than im getting even thought they’ve told me several times my equipment is capable of getting the speeds im paying for. Yet here i am averaging 8 to 10 mbps while im paying for 50. …
Its not a random review. This is a result of 4 yrs of frustration. No choice but to use these guys, no other option available for my home. Constantly cuts in and out. It renders ANYTHING that requires Wi-Fi in to a broken, slow, laggy …
Internet service used to not be so bad. Lately it is terribly slow and cuts out constantly! I called for service asking what we can do for it to work. They said I would have to hard wire into our router or expect super slow speeds. …
Rock Solid wireless radio is one of the very few choices we had in our area for internet. Having had two satellite services before them, we were looking for something more reliable and less expensive. Our service with Rock Solid was very …
Third attempt at getting Rock Solid’s attention. They know what they’re doing. Per their previous request, I gave them yet another call to try and resolve my connection issues to no avail. I ran through the scripted reset procedures and …
Gave it the benefit of the doubt but the reviews were all true!!! Gave them my deposit and after 2 weeks a tech comes out looks at my roof and said ” yeah your only gonna get about 2 mbps max” so i didnt take the service… And after about …
Worst internet provider ever. Outage after outage, sometimes 3 times a day. They always say it’s fine on their side. Not many options for internet out in the country.
I really wish that there were other Internet options in my area. I definitely would be choosing a different company. I experience difficulty with Internet connection any time it is cloudy or raining. Very hard to do online school or even …
Super slow download speeds of under 6mbps. That’s because I pay for the faster service of 50mbps. Over priced for the consistency and quality of service. Getting through to customer service is very difficult. 99% of the time you will get a …
“You can almost guarantee this internet runs off a Sputnik satellite from the 1950’s!”
This long time customer says: …
DO NOT RECCOMEND
Rock solid is the worst internet service I’ve ever had. (I’ve used 2002 dial up that was faster) I get 300kbps and pay $100 a month. I can’t stream, download apps, or even update my phone. Getting a hold of them is the worst. Customer service is the worst.
Still mixed at times. Been 7 or 8 yrs and there’s no other provider but these guys for now, it allows them to overcharge abit for mediocre speeds that are inconsistent and drop in and out alot, they’ve finally got competition coming in the …
I pay way too much for the speed I get but it’s the best I can get in my neighborhood
Do not recommend…. our tower is always going down, not just slow but out completely. At least 3x a week if not more. I have no other options and it’s like they know that. Called several times and they either say oh it’s your equipment …
The only choice for internet where we live. Daily outages, download speeds no more than 4Mbps, that’s 60% less than what they advertise, and constant 60+ ping. Don’t bother calling when there’s an outage, they’re just going to tell you …
Too bad I can’t leave 0 stars because it’s just that bad no exaggeration. If there was another internet provider where we were live we would’ve got rid of rock solid years ago, same issues for the last 6 years. Daily outages, always under …
Terrible service. Technical support tells you that even though you pay for up to 25mbps 12-13mbps is in their acceptable range. Can’t even use FUBU, Netflix, prime or apple+ at these low speeds. They are in a death spiral since BEC fiber …
Awful service and absolutely little customer support help. They were decent at first being the only okay internet provider where I live, but now I only get 3 Mb paying for 20 Mb. Don’t believe they’ll ever invest in themselves and run cable …
Honestly don’t bother. Spend your money on better even if it costs more. Unreliable and they’ll take your money with no complaint. But when needed to help they simply state “it’s your router” …