This is just a recent visit. Over all service has gone down hill badly. Lobby closed on Saturday. Lobby does not open tell 10:30 a.m. If you have cuna insurance good luck getting rockvalley to do anything. I personally had to contact cuna …
I have been a member here since 1984. Several loans through them and no major issues until the past 3 months. I referred a friend to them and it took them 3 tries to get him his debit card while also placing a hold on all of his check …
Something is always wrong with the moblie app the phone lines and they tried to charge me for starter check when they never gave none when I first open my account bad customer service and i should have read the review first but I’m closing my account with them
Great loan rates, debit card use rewards, and amazing service from staff. I would give a 5 star review if it weren’t for the change in operating hours. The current business hours are incovenient and unacceptable, especially concerning the lobby. This my favorite bank out of the 3 banks I’ve used locally!
I have banked here for well over a decade. I also am on my 2nd car loan with RVCU. Customer service is always great. I love the app where am I able to do remote deposits and transfer freely between accounts and my loan. I recommend them often.
Service has steadily gone down hill the last 5 years. Hours are reduced so much that anyone working a full time job can hardly access to do anything. Only Saturday option is drive through but you really can’t do anything more in the drive …
I have been banking at Rock Valley Credit Union for over 20 years. have always been treated with respect and a very friendly knowledgeable staff. When my account was hacked and most of my money taken, I had it back within 10 days. When …
Been paying my car loan through this branch for almost a year.
I’ve always been happy going to this branch until today.
Today they refused to take my money for my car payment since I don’t know my …
I’ve recommended this credit union for years when asked where I bank. I’ve always received exceptional customer service and great rates on loans. However, this year I must say I’ve seriously considered closing my account here due to the …
Within the last few months I have been so disappointed with this bank! I’ve been with them now over 2 years. And never had any issues until recently. The customer service is horrible ! The tellers are extremely rude and disrespectful . I …
I’ve been with this credit Union for many years and they’ve always worked with me whenever there’s been an issue. They’re very kind and I’ve recently even refinanced my auto loan through them which they saved me a lot of money on and it was …
I have been with Rock Valley FCU for over 15 years. They are ok with regular deposits/withdrawals and car loans. The things most banks are pretty good at. If you need help beyond that, expect excuses on why they won’t be able to do anything …
There is not enough i can say about Hillary Simms, i mean she a Rockstar!! She makes the process so easy that this is my 4th vehicle purchase with her. She always gets me in the vehicle i choose!! I can’t say enough about her except that i will always use her without hesitation!
They sent me a new debit card in June, and closed my accounts in July for “no activity “
And took the money in the accounts as “inactivity fees” thankfully it was under …
Extra Ordinary service with possible best rate of APR for the loan that i applied. Very easy step by step process support by my Loan adviser Hillary. …
I applied for an auto loan, I had a wonderful experience this was my first time applying for a loan and Donna was wondering at explaining everything her communication was excellent, she made the loan process very easy. I would really recommend her and Rockford valley credit union they are the best !
I applied for a loan and was contacted by Donna Kownacki. I didn’t think I would get a loan but she was able to refinance my vehicle at a lower rate than I had and get me a personal loan for the amount I needed. Submitting the documentation …
This is just a recent visit. Over all service has gone down hill badly. Lobby closed on Saturday. Lobby does not open tell 10:30 a.m. If you have cuna insurance good luck getting rockvalley to do anything. I personally had to contact cuna …
I have been a member here since 1984. Several loans through them and no major issues until the past 3 months. I referred a friend to them and it took them 3 tries to get him his debit card while also placing a hold on all of his check …
Something is always wrong with the moblie app the phone lines and they tried to charge me for starter check when they never gave none when I first open my account bad customer service and i should have read the review first but I’m closing my account with them
Great loan rates, debit card use rewards, and amazing service from staff. I would give a 5 star review if it weren’t for the change in operating hours. The current business hours are incovenient and unacceptable, especially concerning the lobby. This my favorite bank out of the 3 banks I’ve used locally!
I have banked here for well over a decade. I also am on my 2nd car loan with RVCU. Customer service is always great. I love the app where am I able to do remote deposits and transfer freely between accounts and my loan. I recommend them often.
Service has steadily gone down hill the last 5 years. Hours are reduced so much that anyone working a full time job can hardly access to do anything. Only Saturday option is drive through but you really can’t do anything more in the drive …
I have been banking at Rock Valley Credit Union for over 20 years. have always been treated with respect and a very friendly knowledgeable staff. When my account was hacked and most of my money taken, I had it back within 10 days. When …
Been paying my car loan through this branch for almost a year.
I’ve always been happy going to this branch until today.
Today they refused to take my money for my car payment since I don’t know my …
Great CU with fantastic customer service. Low interest rates on loans. I’m happy I switched!
I’ve recommended this credit union for years when asked where I bank. I’ve always received exceptional customer service and great rates on loans. However, this year I must say I’ve seriously considered closing my account here due to the …
Within the last few months I have been so disappointed with this bank! I’ve been with them now over 2 years. And never had any issues until recently. The customer service is horrible ! The tellers are extremely rude and disrespectful . I …
I’ve been with this credit Union for many years and they’ve always worked with me whenever there’s been an issue. They’re very kind and I’ve recently even refinanced my auto loan through them which they saved me a lot of money on and it was …
This is my second loan and it was a very positive experience.
I highly recommend you become a member.
I have been with Rock Valley FCU for over 15 years. They are ok with regular deposits/withdrawals and car loans. The things most banks are pretty good at. If you need help beyond that, expect excuses on why they won’t be able to do anything …
Friendly, fast, and easy process. Made everything easy to understand and offered many options for my motorcycle loan. Would definitely recommend.
There is not enough i can say about Hillary Simms, i mean she a Rockstar!! She makes the process so easy that this is my 4th vehicle purchase with her. She always gets me in the vehicle i choose!! I can’t say enough about her except that i will always use her without hesitation!
They sent me a new debit card in June, and closed my accounts in July for “no activity “
And took the money in the accounts as “inactivity fees” thankfully it was under …
Extra Ordinary service with possible best rate of APR for the loan that i applied. Very easy step by step process support by my Loan adviser Hillary. …
I applied for an auto loan, I had a wonderful experience this was my first time applying for a loan and Donna was wondering at explaining everything her communication was excellent, she made the loan process very easy. I would really recommend her and Rockford valley credit union they are the best !
I applied for a loan and was contacted by Donna Kownacki. I didn’t think I would get a loan but she was able to refinance my vehicle at a lower rate than I had and get me a personal loan for the amount I needed. Submitting the documentation …