Rockdale water resources staff is very unprofessional not to mention liars. I have been trying to get water turned on at one of my rental properties for 3 days now. It seems like if you speak to them over the phone the only thing they will …
worst place ever to deal with…people are very inconsiderable and do not believe in treating people fair….the manager teresa jacobs never comes to the phone
Read the reviews while holding and wasn’t sure what type of experience to expect…The Customer Service Representative was very helpful and knowledgeable which made my experience pleasant.
The most disrespectful customer service people I have ever dealt with! How can u have a customer service job and be so rude. I called about my bill payment amount and they said I had to pay March bill and April and my April bill is not due! …
These people have the least amount of consideration for working people who have the misfortune of moving to rockdale county. Whatever you do don’t call! Make the trip to the office and insist on a response before leaving. If possible hold …
I have been trying to call this company via telephone several times at different times of day to setup my services. The telephone prompts even at 8am they are experiencing high call volume and hangs upon you, so frustrating.
*****Updated rating due to unawareness of online payment center website being compromised. However, I’ve still noticed difficulty paying online during the weekends …
After waiting 30 minutes to get someone on the you’d think they have some simple customer service skills. I can say jarisha do not. Short, rude and unhelpful! Thanks water company
They are understaffed & water bills are incorrect. Check you bill! Ever since the Pandemic started something has been off with our water bill. Sometimes 2 bills in one month! Will be reporting to fox 5
I contacted Rockdale Water Resources a week ago on Saturday about a continuous leak from the service side of their meter above the house that I own. Their service technician blamed me on the phone for notifying him that I had drained the …
I have my receipt of more than 250 according to them that consumed water, I went to the office nobody paid attention to me and the worst thing is that when they come to measure the water, they don’t know where it is? How strange no, never in my 12 years here in this county I have paid 100 minus 250
I just contacted the local water department to provide a confirmation number regarding a payment. I made this payment yesterday online and simply wanted to ensure that it was accounted for. UNFORTUNATELY, I DEALT A PERSON BY THE NAME OF …
If I could a leave ZERO Stars I would. This has got to be the WORST customer services in my life. From the Supervisor Marylan( who get paid to never be there to answer a call or take 2 hour lunch breaks, I left messages from 12-2 and she is …
Rhiannon made me believe customer service still exists. Thank you for resolving my issue. Thank you for your patience. Thank you for your thorough explanation. Thank you for your listening. It’s not the company that groomed you. It is the pure essence of who you are. I bless you in the name of the Lord Rhiannon.
Half hour on hold listing to your elevator music is like yall not actually looking to provide customers with your services. New to GA and wondering if this is how business is in the South, or if it’s just how this MONOPOLY conducts business.
Your new online payment option is as bad as your old online payment option. Why would anyone want to pay $1.95 fee for the honor of giving you their payment quickly? State the charge upfront so no one else wastes their time setting up an account and stopping at the end. Poor planning….
Just called them and the respond was our system is down pls call us back in 30-45 min
What’s that even mean? I mean when you guys bill us, do I have an option like to …
I was going to come on here and give the most negative review after my experience yesterday. Today I spoke with Laylani in Customer Service and she changed my mind. She listened, she researched, she was not afraid to say there may have …
Sent in everything to have water transferred to my new home last Wednesday. Water was scheduled to turn on Friday. Friday came and nothing, not even a call. So, I call them myself. Too bad their system is down and no calls make it through. …
Not sure why everyone is leaving such negative reviews. I had a great experience today. Unfortunately I got behind on paying due to a mail issue we were having. Ms. Patrice called me (account owners secretary) and notified me that we were …
Rockdale Water Resources went from March 3, 2021 to April 21, 2021 before reading our meter. As of May 3, 2021, we have yet to receive a bill and when I called up there simply to ask how much we owed because we haven’t received a bill, no …
I moved to the area from Sandy Springs and began the daunting task of setting up utilities and water services. After a brief hold time I spoke with Jarisha who walked me through the set-up process. She prepared me with the information of …
Worst human beings on planet earth. When I get better I’m going up there in person because the people on the other side of the phone have u waiting on hold for 3hrs only to be hung up on for not answering quick enough and then when u call …
I had a confusing situation involving a tenant and their water service. I spoke to Carmesha and she spent time with me sorting out the issue. She was very thorough and professiona. She provided excellent customer service. …
The most asanine company policy and procedures. Rude and disrespectful customer service reps who have no intention or ability to help you resolve issues.
I dont even go out of my way leave reviews but oh boy. Woke up to my water turned off on Christmas eve. No one is in the offices to answer my call because it’s Christmas Eve and Saturday. So I guess my water is off until they come back????
Rockdale water resources staff is very unprofessional not to mention liars. I have been trying to get water turned on at one of my rental properties for 3 days now. It seems like if you speak to them over the phone the only thing they will …
Bad customer service
They are the worst ever.
if I could…it would be -10
They are kind and professional
Very poor customer service.
Customer service is horrible!
Great people after all…
On hold for 45 minutes. Worthless.
Its not great but i get my running water, not loving that i pay a $1.00 extra to pay online though
Everyone here is so polite and customer friendly, always a pleasure to come here!!
worst place ever to deal with…people are very inconsiderable and do not believe in treating people fair….the manager teresa jacobs never comes to the phone
I was on hold for 40 minutes and nobody ever picked up the phone
Nice, clean office. Pleasant staff.
Just had had my service disconnected AFTER I paid my bill online.
Water has been running down the street for hours. They show up. Cut the water off for the whole street and disappear. Wtw?
I don’t understand these reviews. I went in and had a pleasant experience. No complaints from me.
I spoke with a rep and she was very helpful. I do appreciate her direction to get my issue resolved.. Thanks
Never had a bad experience here…just pay your bill ON TIME and you won’t get DISCONNECTED…DUH
Read the reviews while holding and wasn’t sure what type of experience to expect…The Customer Service Representative was very helpful and knowledgeable which made my experience pleasant.
The most disrespectful customer service people I have ever dealt with! How can u have a customer service job and be so rude. I called about my bill payment amount and they said I had to pay March bill and April and my April bill is not due! …
These people have the least amount of consideration for working people who have the misfortune of moving to rockdale county. Whatever you do don’t call! Make the trip to the office and insist on a response before leaving. If possible hold …
I have been trying to call this company via telephone several times at different times of day to setup my services. The telephone prompts even at 8am they are experiencing high call volume and hangs upon you, so frustrating.
*****Updated rating due to unawareness of online payment center website being compromised. However, I’ve still noticed difficulty paying online during the weekends …
After waiting 30 minutes to get someone on the you’d think they have some simple customer service skills. I can say jarisha do not. Short, rude and unhelpful! Thanks water company
They are understaffed & water bills are incorrect. Check you bill! Ever since the Pandemic started something has been off with our water bill. Sometimes 2 bills in one month! Will be reporting to fox 5
I contacted Rockdale Water Resources a week ago on Saturday about a continuous leak from the service side of their meter above the house that I own. Their service technician blamed me on the phone for notifying him that I had drained the …
I have my receipt of more than 250 according to them that consumed water, I went to the office nobody paid attention to me and the worst thing is that when they come to measure the water, they don’t know where it is? How strange no, never in my 12 years here in this county I have paid 100 minus 250
I just contacted the local water department to provide a confirmation number regarding a payment. I made this payment yesterday online and simply wanted to ensure that it was accounted for. UNFORTUNATELY, I DEALT A PERSON BY THE NAME OF …
If I could a leave ZERO Stars I would. This has got to be the WORST customer services in my life. From the Supervisor Marylan( who get paid to never be there to answer a call or take 2 hour lunch breaks, I left messages from 12-2 and she is …
Rhiannon made me believe customer service still exists. Thank you for resolving my issue. Thank you for your patience. Thank you for your thorough explanation. Thank you for your listening. It’s not the company that groomed you. It is the pure essence of who you are. I bless you in the name of the Lord Rhiannon.
Half hour on hold listing to your elevator music is like yall not actually looking to provide customers with your services. New to GA and wondering if this is how business is in the South, or if it’s just how this MONOPOLY conducts business.
Your new online payment option is as bad as your old online payment option. Why would anyone want to pay $1.95 fee for the honor of giving you their payment quickly? State the charge upfront so no one else wastes their time setting up an account and stopping at the end. Poor planning….
Just called them and the respond was our system is down pls call us back in 30-45 min
What’s that even mean? I mean when you guys bill us, do I have an option like to …
I was going to come on here and give the most negative review after my experience yesterday. Today I spoke with Laylani in Customer Service and she changed my mind. She listened, she researched, she was not afraid to say there may have …
Sent in everything to have water transferred to my new home last Wednesday. Water was scheduled to turn on Friday. Friday came and nothing, not even a call. So, I call them myself. Too bad their system is down and no calls make it through. …
Not sure why everyone is leaving such negative reviews. I had a great experience today. Unfortunately I got behind on paying due to a mail issue we were having. Ms. Patrice called me (account owners secretary) and notified me that we were …
Rockdale Water Resources went from March 3, 2021 to April 21, 2021 before reading our meter. As of May 3, 2021, we have yet to receive a bill and when I called up there simply to ask how much we owed because we haven’t received a bill, no …
I moved to the area from Sandy Springs and began the daunting task of setting up utilities and water services. After a brief hold time I spoke with Jarisha who walked me through the set-up process. She prepared me with the information of …
Worst human beings on planet earth. When I get better I’m going up there in person because the people on the other side of the phone have u waiting on hold for 3hrs only to be hung up on for not answering quick enough and then when u call …
I had a confusing situation involving a tenant and their water service. I spoke to Carmesha and she spent time with me sorting out the issue. She was very thorough and professiona. She provided excellent customer service. …
Those are actually work for Rockdale water services from engineering onto installation and billing – They’re great. …
The most asanine company policy and procedures. Rude and disrespectful customer service reps who have no intention or ability to help you resolve issues.
I dont even go out of my way leave reviews but oh boy. Woke up to my water turned off on Christmas eve. No one is in the offices to answer my call because it’s Christmas Eve and Saturday. So I guess my water is off until they come back????
0nline bill pay not working and I have call every phone number on line just to get another error sade service.
As I read the comments, I’m totally confused? Customer service was great! Water Service was great! Billing is simple & easy as well.