At Rockett Special Utility District, we are committed to providing safe, high quality water services to our community, while maintaining a standard … See more
I have been a client of Rockett Water for 20 years, the last few months I have had the worst customer service ever. The only reason I still do business with that company, they are the clowns in town. I tried to give no star. Rating -1 star.
Water bill and trash bill are combined and is always too expensive. They failed to pick up my trash two weeks ago and my bill has no credit attached. Word to Rockett SUD, don’t charge for weeks you don’t pick up trash and you will avoid nasty grams like this. Users beware.
Covid19 stopped our build, this company had the nerve to charge us again for a new “study”
If there were any other options in the county here they would have lost a customer with 3 property. Guess they know how to screw over their customer base really well
I had repaired a leak and ready to turn the water back on. Well the shut-off valve was now stuck closed. Not good on a Sunday evening. I called Rockett SUD, and within 30 mins Christian arrives and gets the valve to open. Now that is great …
Roctet water supply is awesome,! The whole staff is wonderful and naturally customer service oriented! (Which is rare in today’s society)☺. They have been more than willing to work with us through our issues, thank you Rocket water supply! Every business should have the work ethics and compassion that Rocket water Supply possesses!!
I have been a client of Rockett Water for over 30 years. The last few years I have had the worst customer service ever. The only reason I still do business with this company is that they have a monopoly. Some of the customer service people …
Monopoly, they know you need them and they love making sure you understand that. Not the most helpful, had plenty of Money to build a big fancy building while raising prices. Aqua water in Bastrop is 1000 times better. So, it’s obviously a choice to be rude.
1st it took over a week just to get my water on.. Why does rocket even exsist? Waxahachie, Ennis & Red Oak was much nicer and seemed like a lot easier & simpler process. & Not to mention they acted like they like their job & care for the …
Worst customer service experience ever! Called at 8:30am on 11/22 , I asked if my meter was running fast ? The reply I got was yes we noticed is was running fast on 10/23. I then asked why didn’t you guys email or call or something, the …
Their water is wet, runny and always cold.
Always excellent to work with when I need to.
Hell I’m going to quit paying my bill and start stealing it like my neighbor.SMH
Helpful in time of need I appreciate the assistance! Once I learned how to communicate everything got better.
If I could give less than a star I would. These people are terrible.
Never had a problem with this company! Customer service is always helpful!
My water bill is predictable and girls that work there are always so nice! Customer service is on point!
Water service was off but a quick trip to their office and it was all good. Service came out to make sure valve was wide open.
I have been a client of Rockett Water for 20 years, the last few months I have had the worst customer service ever. The only reason I still do business with that company, they are the clowns in town. I tried to give no star. Rating -1 star.
Water bill and trash bill are combined and is always too expensive. They failed to pick up my trash two weeks ago and my bill has no credit attached. Word to Rockett SUD, don’t charge for weeks you don’t pick up trash and you will avoid nasty grams like this. Users beware.
Customers service reps are very rude and the manger is rude also there is no corporate number u can contact about this business
Very bad, supervisor Terri very disrespectful and hung up on me.
Covid19 stopped our build, this company had the nerve to charge us again for a new “study”
If there were any other options in the county here they would have lost a customer with 3 property. Guess they know how to screw over their customer base really well
I had repaired a leak and ready to turn the water back on. Well the shut-off valve was now stuck closed. Not good on a Sunday evening. I called Rockett SUD, and within 30 mins Christian arrives and gets the valve to open. Now that is great …
Roctet water supply is awesome,! The whole staff is wonderful and naturally customer service oriented! (Which is rare in today’s society)☺. They have been more than willing to work with us through our issues, thank you Rocket water supply! Every business should have the work ethics and compassion that Rocket water Supply possesses!!
I have been a client of Rockett Water for over 30 years. The last few years I have had the worst customer service ever. The only reason I still do business with this company is that they have a monopoly. Some of the customer service people …
Monopoly, they know you need them and they love making sure you understand that. Not the most helpful, had plenty of Money to build a big fancy building while raising prices. Aqua water in Bastrop is 1000 times better. So, it’s obviously a choice to be rude.
1st it took over a week just to get my water on.. Why does rocket even exsist? Waxahachie, Ennis & Red Oak was much nicer and seemed like a lot easier & simpler process. & Not to mention they acted like they like their job & care for the …
Worst customer service experience ever! Called at 8:30am on 11/22 , I asked if my meter was running fast ? The reply I got was yes we noticed is was running fast on 10/23. I then asked why didn’t you guys email or call or something, the …