Involved in a car accident on August 2nd,and I am still waiting for my check.i really think it is the poorest type of business to make a person wait 2 months to have their car repaired.
Great insurance company I have had them nearly 20 years. Not the cheapest but local and they always make you feel comfortable and covered which is why a person has insurance.
I have a GL claim right now with a subcontractor who has this company as a carrier. It’s a black and white claim. Rockingham was notified over 30 days ago and they have yet to even send a adjuster to the property. They are purposely …
Awful company, canceled my insurance without notification, have to take legal matters now, after an accident, STAY FAR FAR FAR AWAY. I could end up loosing my home, paying for cost out of pocket for my leased vehicle. I would have happily paid double to a competitor. Scam artists.
Great company to be partnered with! I appreciate Rockingham Insurance’s emphasis on providing excellent customer service. I love their mindset of trying to always do right by the customer.
I have never seen such caring and empathic souls like the ladies in the Customer Experience Team. They sure go above and beyond and out of their ways to make sure the Rockingham customers are treated with respect and meet their …
I had been with Rockingham since I was able to drive since my parents had a policy with them for years. At first everything was great, but once I was off my parent’s insurance, they soon changed insurance companies after pricing comparing. …
Our car was damaged by a Rockingham insured driver over the thanksgiving weekend. When we called to file a claim we were lucky enough to get Doug Netherwood as our Adjuster. He worked with us to make sure the body shop met our scheduling …
I filed a claim in June for flood damage. As August 1st approaches I have yet to settle. This is the first time I’ve ever filed a claim. I don’t know if this time frame is normal. I’ve had this insuranceFor a few years.Customer service has always been good
By far the worst company ever… It’s been a month and we are playing ping pong with this company.. call Glenda call Donna call bill .. everyones phone rings twice no answer .. then multiple voicemails that say they are out of the …
This will serve as an update to my prior review. It has been 11 weeks since my car was rear-ended by someone using this insurance provider. At our last contact about 3 weeks ago, the Rockingham agent assigned to our case stated that …
Working with this insurance company toward reaching a settlement has been one of the most unprofessional experiences I have ever had in my life. Two weeks ago someone with their coverage was at fault in a car accident I was involved in. …
Thanks Doug!
A++++++
Rockingham is a great company
Debbie and Donna are the best!
Always take care of my family! Love the service.
The agents representing Rockingham Insurance are top-notch!
Involved in a car accident on August 2nd,and I am still waiting for my check.i really think it is the poorest type of business to make a person wait 2 months to have their car repaired.
They were excellent on handling my storm claim. I enjoyed working with my agent on this.
These guys are my home and car insurance, they do a great job.
Competitive, excellent service.
Affordable insurance policies
and best coverage. Best of the Best.
Great insurance company I have had them nearly 20 years. Not the cheapest but local and they always make you feel comfortable and covered which is why a person has insurance.
My Mother in Law has always been treated very well by the Claims department. Since I recommended them, they are always there when you need them.
Office lady for Blacksburg, said a agent would return my call for quote shortly. It’s been 2 weeks
I have a GL claim right now with a subcontractor who has this company as a carrier. It’s a black and white claim. Rockingham was notified over 30 days ago and they have yet to even send a adjuster to the property. They are purposely …
Awful company, canceled my insurance without notification, have to take legal matters now, after an accident, STAY FAR FAR FAR AWAY. I could end up loosing my home, paying for cost out of pocket for my leased vehicle. I would have happily paid double to a competitor. Scam artists.
Great company to be partnered with! I appreciate Rockingham Insurance’s emphasis on providing excellent customer service. I love their mindset of trying to always do right by the customer.
Our Agents and Associates go the extra mile. Check out our Net Promoter Scores for 2019. Industry average is 35. …
Left couple voicemails, couldn’t get ahold of no one. No call back, What kind of customer service is this?!
PLEASE READ SO YOU DON’T GET SCREWED OVER BY THIS INSURANCE COMPANY LIKE MY FAMILY DID!!!! …
Biggest insurance crooks ever. Poor customer service took for ever to call back. Never resolved my problem. I would never refer them to anyone.
I have never seen such caring and empathic souls like the ladies in the Customer Experience Team. They sure go above and beyond and out of their ways to make sure the Rockingham customers are treated with respect and meet their …
I had been with Rockingham since I was able to drive since my parents had a policy with them for years. At first everything was great, but once I was off my parent’s insurance, they soon changed insurance companies after pricing comparing. …
Our car was damaged by a Rockingham insured driver over the thanksgiving weekend. When we called to file a claim we were lucky enough to get Doug Netherwood as our Adjuster. He worked with us to make sure the body shop met our scheduling …
I filed a claim in June for flood damage. As August 1st approaches I have yet to settle. This is the first time I’ve ever filed a claim. I don’t know if this time frame is normal. I’ve had this insuranceFor a few years.Customer service has always been good
By far the worst company ever… It’s been a month and we are playing ping pong with this company.. call Glenda call Donna call bill .. everyones phone rings twice no answer .. then multiple voicemails that say they are out of the …
This will serve as an update to my prior review. It has been 11 weeks since my car was rear-ended by someone using this insurance provider. At our last contact about 3 weeks ago, the Rockingham agent assigned to our case stated that …
Working with this insurance company toward reaching a settlement has been one of the most unprofessional experiences I have ever had in my life. Two weeks ago someone with their coverage was at fault in a car accident I was involved in. …
Always good to see folks from Rockingham Insurance!