Our goal is to provide quality, compassionate care in a timely manner. We offer walk-in adult and pediatric care, accept major insurances, and offer cash discounts. We have state-of-the-art, digital x-ray services and online check-in. In addition, we have a full-service occupational medicine department to handle the workman’s comp and employer provided services for any size business, school district, or municipality.
| Saturday | 9AM to 6PM |
| Sunday | 9AM to 6PM |
| Monday | 8AM to 8PM |
| Tuesday | 8AM to 8PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
| Friday | 8AM to 8PM |
810 E Ralph Hall Pkwy Ste 100, Rockwall, TX 75032
Quiana Perla, what an awesome employee.. She made us very comfortable during our visit… Everything was completely in a timely manner in which I love…
Amazing and very efficient!
I was in and out. Dr Michael and team- Alexx,Melissa and Katie thank you for all the you do!
Love Dr. Pierce & his wife!! Best medical care in Rockwall!! Will never go anywhere else for Urgent Care for me or my family!!
My medical assistant was the best. Perla Rodriguez. Will definitely return when sick.
Very nice Dr! Took the time to explain details and answered all my questions. Didn’t feel rushed in and out like most offices. Very nice office staff.
Professional, friendly and knowledgeable!
Perla did an outstanding job taking care of my father while teaching J through the process.
Thank you
Not impressed at all! Specifically asked about co pay when I called. Was told “oh no just a dr visit co pay come on in. No appointment needed” well that was a lie! Typical bait and switch tactics. Call a Prima Care, Baylor Medical…. anywhere but this place!
Skipped needed steps now we need to go somewhere else to get actual medical care…
Luckily at the time I went, there was no wait and was seen right away after filling out paperwork. However, their billing was very deceptive. I was told at the time of my visit that I owed $100 for the office visit. However, 3 weeks later …
Walked in and got in and out with 30 min, Staff is awesome. Very impressed two days later someone called to check on me. I have never seen or heard of Urgant Care calling and checking on the Patient.
Walked in for a minor finger problem. No one in the waiting room. Took an hour and a half for an x-ray and a bandaid. Don’t voice your displeasure about waiting forever, I’m sure they make you wait longer just for kicks. Oh, and must have caught every staff member on their worst day because no one here has been overly friendly.
Wonderful staff, waiting time was less than 30 minutes, very little paperwork to complete, nurse practioner listened to my symptoms and this is only the second day and I am feeling so much better. I had been battling this illness for three weeks and now feel I am on the road to recovery. Thank you staff.
If I ever need an urgent care, this is my number one choice. The facility is clean and the staff is nice, informed, and efficient. I never question if I am receiving excellent care when I am at this location.
I’ve been to this location a few times mostly with grown son without any complaints, but this past week , I took my son in because we thought he fractured his finger after being rushed by the triage assistant who didn’t even let him finish …
This is always our family’s first choice if we have an urgent medical need. Wait time has never been more than 10-15 minutes and in most cases, less than five. Staff is ALWAYS fabulous and the bed side manor is top notch!
I have gone to this location many times for myself and kids and I have never had as bad of an experience as some of the reviews I’ve read, they almost sound unbelievable. I went there one time with left arm pain that radiated to my chest, …
My daughter (22 yrs old) was seen at this clinic earlier this week and received horrible care! Physician was ready to diagnose her without doing any testing when she had significant symptoms — fever, extreme/severe fatigue, sore throat, …
Unfortunately until just now I was a very big supporter of this office. I am not the type of person who usually likes to do this but in this case I’m very frustrated. I’ve been here a few times for different illnesses over the last couple …
Okay I’m listening to my wife calling them for literally the 5th time. Take it from me, STAY AWAY. …
I never write reviews but I felt obligated because I really am concerned with where our healthcare system is headed. My 2 year old daughter had a fever for two days, a severe swollen top lip with blisters and wasn’t eating so I took her …
I have been there at least 3 times for me and another visit with someone else. I received professional service at the front desk and have never waited even 30 minutes to see a doctor. The doctor tended to my concerns and prescribed meds …
Been here plenty of times and have never had a bad experience and never had to come back twice. They have a great team and have had them follow up several times after several visits. Highly recommend
Nancy Navarro is the best patient and kind and understanding and a great smile. Her presence has a calming effect. The whole staff is absolutely helpful and friendly in and out in no time great place customer for life😊 …
Rockwall Urgent Care has always been a wonderful place to go when I’m not feeling good! The staff and doctors are always so kind and helpful!! I have never waited long to be seen and always taken back quickly. Love this place!!
horrible experience, we waited about an hour for my brother to be in a room in order to be checked by a provider and he ended up saying he couldn’t do much for him because probably he needed IV without even asking him for symptoms or checking him. Also forgot to mention that he was about to get an injection 💉by a nurse mistakenly. …
My medical assistant Perla Rodriguez was incredible she was very professional prompt caring and compassionate I will definitely come back to your facility due to her care thanks
My husband had absolutely terrible stomach pains during our Thanksgiving vacation to Dallas. We googled urgent cares and this was the first one that came up so we stopped off and it was a waste of $100. Not only did he wait for 1.5 hours …
I made the mistake of coming in urgently 10 mins before they closed because I fainted and had a bad rash all over my body and as soon as we walked in the MA at the front desk made it clear that she was hoping not to get any more patients. I …
I went in for a possible kidney infection. I left a urine sample which came back negative apparently due to my taking of Azo and an antibiotic that morning. The PA treated me and prescribed me an antibiotic shot and rx anyway saying the …
Amy Parker PA bedside manners were less than acceptable. She talked over me instead of listening as she walked out the exam room and due to this her suggestion was for me take OTC med that I had already been taking for one week. I have had good experiences In the past however based on this experience I am not sure I will return.
This place was a breath of fresh air! Typically urgent cares and ER’s are known for taking a long time but I went to Rockwall Urgent Care on a Saturday morning and was in and out in 45 mins! The dr really listened to my issue and introduced me to a new generation anti inflammatory which has changed my life! I will definitely be back!!
Like person personality who gave me the shot for allergies…. Sweet young lady, very caring and interested in my need of care…. Acting Doctor was nice too! K was in/ out fast… Thanks!!!
I visited Rockwall Urgent Care on a Sunday. I called before I went in to see what time they closed, and also the self pay costs for a doctor visit. The out of pocket cost for a doctor visit is $125. …
This place sucks – don’t use them. I’ve been about 3 times. The last two times, there were horribly long waits and there were only 2 other patients in patient rooms and no one in the waiting room. It was so ridiculous that I even dozed …
Over heard nurses talking really loud about a patients test records and the man had the flu but not covid. So the nurse who took the test was going to tell them but the other nurse told her not to because she said he didn’t want to know if …
Poor bedside manner. Negative COVID-19 but I had fever, sore throat, aches, and a history of strep throat so I had to ask for a test. PA said its more than likely viral but it was strep. No dc papers. Its like nothing else exists except COVID-19 and if you don’t have that sorry we can’t help. See ya! I won’t go back.
I love the people at this facility. They are super super nice and they all deserve raises especially Perla. She is very nice and professional. I thank the whole staff today for treating me great.I recommend this facility to anyone.
Service is good, staff is kind and helpful, billing is terrible and confusing.
I have used them in the past with little trouble, but in the past year (after …
I just came to rockwall urgent care with a sinus infection! I was in and out in 10 mins! I absolutely love this place. Thanks to The nurse Pam and the dr:). They were both awesome
Our family has visited multiple times for various reasons. Took my son in this morning for a probable torn ACL, and the staff went out of their way to make him comfortable and ensure we had everything we needed before we walked out the …
Walked in and was moved to exam room within 10 minutes for vital by very friendly nurse and saw LVN within 10 minutes. She listen to my concerns and recommended a prescription and shot. Was out of there within 45 minutes. Everyone was …
Unprofessional, unprepared, and rude!!!! My family and I had COVID tests done on Tuesday and were told three business days for results which would be Friday. Two of the four results came back on Friday and we were told the other two would …
Complete waste of my time and guess what Dr.? I may not be a as you said “ a spring chicken anymore” but I did not come in to urgent care to be brushed off and told to “go to the emergency room” when all my vitals were in normal range and …
We found Rockwall Urgent Care soon after it opened its doors and have never had a negative experience. We have been very pleased with the care and service we’ve received every time we’ve needed after-hours/weekend/ or can’t get in to seeour regular physician physician. We highly recommend!
Quiana, Alexx, and Lauren were amazing! They worked around our schedule to get our kids tested for covid before travel. Great communication, A++ CUSTOMER SERVICE! this will be our prefer location from now on.
I have always had good treatment here, as have family members. In fact, I have given this place good reviews and recommended it to others. However, on a recent visit when I was ill, the person I saw did very little listening. In fact, it …
Amazing staff! We are traveling out of the country and had to get COVID screenings completed. We were at the door before they even opened, and they did not miss a beat! Quiana, Peria, and Kevin so awesome to take care of us as soon as the door open!
Between my son and I, we’ve been here about 8-10 times. I’d give 5 stars, but there’s one doctor that took a star away. First, the doctor we almost always see is great. He’s kind of “dry”, but I’m not there to socialize, so I don’t care …
I loved this place!! It’s an urgent Care, so you’re gonna wait if it’s busy. But I just so happened to walk in when there was no one there. I was in and out within 1hr! The doctor and staff were amazing, very compassionate, and explained my …
Last Friday I visited Rockwall Urgent Care. After work, I picked my daughter up and noticed her eyes looked funny and she wasn’t acting like herself. I went straight to Rockwall Urgent Care and was taken back within minutes. All of the …
So today I went there from a work related injury and the staff was super amazing my nurse Pam took excellent care. Of me and my provider mr Sedric was extremely caring and made me feel like I was in the best hands and the lady Sarah at the desk was super sweet and bubbly.. I am glad i was sent to them.
We have tried this facility on 3 different occasions and always have to go multiple times to address things like a simple sinus infection. I would not recommend them. The final straw for us was when our daughter went in for a sinus …
The nurse practitioner was great, other wise I would have put one star. I visited here just a few days ago and I gave it a lot of thought before writing this review. I know everyone has a bad day every once in a while but the LVN at the …
Thay always take care of me .
Service is quick in and out no wait .
Self pay good price.
Worth it.
I went in for a drug test for pre-employment, and the nurse was NOT wearing a mask when i walked in, then only wore it for 2 seconds to give me paperwork, she took it off as she explained the paper work and there was no divider between us …
I had/have symptoms that are covid related so I went to CVS for a test. Results came back negative but they said I should go to urgent care for chest xray to rule out pneumonia and test for flu. The doctor at urgent care tested me again for …
My family were flying to Turks and Caicos and had to get Covid tested 5 days prior to our flight according to American Airlines. Everywhere we checked could not guarantee that the results would be back in time. So I called Rockwall Urgent …
I love this place. I went in a few times. The first visit i was sure i had covid. The process was a fast check in, quick swab, and had strep! Got my prescription and was all good. Pam was great as always with a flawless swab. I came back …
Every time my husband and I have needed an urgent, out of no where Illness addressed, we use Rockwall Urgent care. They are very caring, friendly, fast, efficient, courteous and knowledgeable. Quiana, Melissa and Hayward always offer SUPERB customer service and care!!! Would recommend them to anyone without hesitation!!!!!
Used them for a long time but going to look for a new urgent care facility. In my most recent experience, my 18 year old son went in for strep throat (sore throat, DISTINCTIVE white spots). Wouldn’t let him in the building, told him to …
Poor staff. The doctor had no idea what she was doing and asked me the same question a few times.. I went to Urgent Care in Garland and they were actually able to help my daughter. I found out that she was given the wrong antibiotic and had …
I travel a couple times a month for work, my company requires a negative Covid test prior to each of my trips. …
I visited their clinic today for rapid covid test. Results were negative! Front desk staff are super sweet. Not alot of paperwork or run around. I was in and out within 30 minutes. Quality care, professional and cost affordable for self payers such as myself. Highly recommend
Called Rockwall Urgent Care regarding Rapid Result Covid019 testing. They said all their appointments were full for the day but were still accepting “walk-ins” until 5pm this evening. When I arrived, I was warmly greeted by the young lady …
Excellent service by Receptionist Quiana, very welcoming and great personality for position. Good people skills and very humble. Greets patients with kindness. Stacy, had excellent patient care towards me. Great caring personality. Would highly recommend them.
Saturday I had an accident involving a table saw that resulted in an ugly wound to my thumb. Instead of going to an emergency room to wait 2 or 3 hours I thought this urgent care would be a better choice and I was right. At the front desk, …
3 days after Christmas I started feeling sick. My primary dr couldn’t see me in for 2 days, I’ve been to Rockwall urgent care once before and was very please so I called, them. Nicole answered the phone in a very pleasant way and listened …
My daughter and I came in and the woman in the front who I believe was named Diana was non stop cussing in front of my child. She didn’t want “shitty” food. And said the B word at least twice while I was in the waiting room. A man came in …
I would think twice before I go to this place again. PA had a poor bedside manner – did not introduce himself upon entering the room, did not ask me if I have any questions or concerns and seemed to be in a hurry to leave the room (when …
Absolutely wonderful experience. In and out in less than an hour with a broken ankle 😳 Wonderful, friendly, thorough service and excellent care.
The young lady at the front desk, Quiana, is a jewel! She was sooo sweet, caring …
Highly recommend. I do not go to the doctor often but wasn’t feeling well. My wife brought me here and I was seen quickly, with no appointment. The Dr. Was nice and friendly and the nurse Pam was super sweet. The nurses and doctors here are friendly, make you feel at ease and fixed up in a hurry. highly recommend.
I went in to see about getting stitches. They said I waited too long to come in to get stitches. Which is understandable. So the doctors just put glue on my cut. Which it open back up several times the following week… They charged me $615 to come in and put glue on my cut. That’s a little excessive if you ask me.
This place doesn’t have adequate testing supplies, or equipment, along with incompetent staff. The physician passes out misdiagnoses like lollipops.
Rockwall Urgent Care was so impressive. They got us in right away, only required 1 form to be filled out, recognized and knew how to bill our healthshare plan, gave us only necessary testing and were happy to answer all of our questions. …
Took my 4 year old in today and we were seen almost immediately. Very professional staff/provider. Clean facility and overall great experience, all things considered. Will for sure be back in the event we have another emergency!
From my first phone call to Sarah at the front desk, I found the team at Rockwall urgent care, incredibly friendly and professional. They diagnosed my condition quickly and had my prescription delivered to my pharmacy in no time. What more …
I have been here 2 times and both tines the service has been excellent! Both doctors I saw were cordial, listened and responded ti my questions. Diagnosed and prescribed the correct medicine. I was in and out in 35 minutes. I recommend them.
I was being treated for a sinus infection and during my check up the RN found that in my left ear was a some wax buildup. Perla did an outstanding and thorough job in getting that large clog of wax from my ear out as she did work hard …
When you need this place for seasonal illness, the wait to exam ratio is about 120:1 literally. But they are nice folks and nice facility.
Great care. Dr. Johnson and team were very professional. Definitely recommend for excellent care.
I needed to go to urgent care and from the minute I walked in I had the best experience. The front desk receptionist was so nice and friendly. The nurse in the examination room was very nice and kind. Then the best part of my visit. I met …
Update-Changing 1 star to 5 stars: Manager called and apologized. She was very sweet and understanding. They will be taking future actions to ensure patients know about additional tests and sign a consent. She said I wont have to pay the …
I just want to personally thank Ms. Christine, Ms. Pam, Ms. Julia and Ms. Loretta for taking good care of me. These women were extremely professional and friendly. They have great compassion for ones health. All 4 of you ladies need raises …
I visited this urgent care clinic because it was convenient. After my first experience I would no doubt visit even if it was not convenient. The entire staff was very friendly, professional and most of all caring. I was seen quickly and the …
My son’s employer required he prove he was sick with the flu. Rockwall Urgent Care tested him for flu and only charged him for the flu test. Greatly appreciated given he isn’t making any money while out sick and doesn’t have insurance. Thank you Rockwall Urgent Care, for putting the “care” in urgent care!!
Waited 30 minutes in the lobby, then another 1.5 hours in the waiting room. I finally walked out to talk to someone only to find out there were still 3 people in front of me. …
If I could give zero stars I would. If you need genuine URGENT care, save yourself the time, money and gas and go straight to an ER. Biggest joke of a medical facility I have ever seen. What kind of “urgent care” has zero ability to do ANY …
These guys were great. Where was I going to go on a Saturday morning. So I took a chance. The wait time was nominal, they tested and treated me quickly and efficiently. Most important the PA was knowledgeable and kind. 5 stars 8n my book!
I am not one to take the time to write a review, however, I just had to praise the entire team at Rockwall Urgent Care on Monday, December 12th, when I brought my mother in for care. Kristen, in the front office made us feel so relaxed and …
I’ve been here a number of times for quick care, and it’s been some of the best care, too. I called last evening and Kristin took care of getting me there and in for testing very quickly. Lydia was my nurse, and she did a fantastic job with …