Rockwood Electric Utility (REU) is a not-for-profit, municipally owned utility dedicated to providing Electric service to residential, commercial, … See more
They over charge my PREPAID account and rapidly drain any & all money added to the account each month as if little to nothing is added regularly and everything is used non-stop all day every day!
They have very little concern or respect for those who have but no choice to deal with them. Modern day highway robbery! How can you charge people a deposit that is almost the same as some rent prices.
This place is completely worthless no concern for customers and a modern day monopoly. They make you pay to “help” others but if you need help nope we don’t do that. Honestly anyone thinking of moving to the rockwood area DON’T they will …
Thank you Boles and Jolley for repairing our power line on a hot Saturday afternoon. I hope you were able to get some rest after you left our house. We were thinking we would have to wait a few days after the small house fire that some angel put out for us. Thank you REU.
My 82 year old mother accidentally sent her rent check ,made out to her landlord, to the electric company and they posted it to her electric bill. They would not refund the money! The bank is also at fault, but someone at the utility …
Lol, nah, an organization that still operates like 1950. Requires a deposit even if you have great credit and gets confused about what exactly an electronic check might be.
We been without electricity for over 24 hours! I called to see when they thought it would be back on. I was told they was sending all the technician home because they have been working 24 hours straight and wouldn’t be until tomorrow! I …
This company is HORRIBLE!!! I am glad that I do not live in Rockwood anymore because of them. The office manager is RUDE and a HEARTLESS person!! Do not request to speak to him as he will just basically hang up on you . My mother passed …
Tree came down across our power lines last night. I filed the outage online (maybe 10 minutes later). Their crew was on site within 10 minutes after that. Tree crew freed the lines, and the line crew came back out to restore the lines. …
Rude bunch here to say the least. They also rip off Farmers by over charging them $80 per month as a penalty for having electric to a barn. No justification, just a rip-off by a uppity, rude organization.
Power line went down and shut our power off. 1130 at nite and 30 degrees outside. I called the hotline and left a message, not really expecting power till the next day because it was the MLK weekend. I rebated pulling out the generator. …
It’s always nice when the power goes out and I look out my door and see the fine REU workers having fun playing with a football instead of working on the power!
Thanks for your help!!!
Just all a round heartless and inconsiderate.. A modern day monopoly..
Get a lot of power outages and can’t get through on the phone to report them.
Sorry excuse of a company. I look forward to the day that Tennessee derugulates energy.
Price gouging at its finest. Does not care for customers. They only want their money. Wish there were more options around here.
They have a drive thru to pay your bill.
They are good people . Brillo looks out for folks within reason
They over charge my PREPAID account and rapidly drain any & all money added to the account each month as if little to nothing is added regularly and everything is used non-stop all day every day!
They have very little concern or respect for those who have but no choice to deal with them. Modern day highway robbery! How can you charge people a deposit that is almost the same as some rent prices.
This place is completely worthless no concern for customers and a modern day monopoly. They make you pay to “help” others but if you need help nope we don’t do that. Honestly anyone thinking of moving to the rockwood area DON’T they will …
Thank you Boles and Jolley for repairing our power line on a hot Saturday afternoon. I hope you were able to get some rest after you left our house. We were thinking we would have to wait a few days after the small house fire that some angel put out for us. Thank you REU.
My 82 year old mother accidentally sent her rent check ,made out to her landlord, to the electric company and they posted it to her electric bill. They would not refund the money! The bank is also at fault, but someone at the utility …
Lol, nah, an organization that still operates like 1950. Requires a deposit even if you have great credit and gets confused about what exactly an electronic check might be.
We been without electricity for over 24 hours! I called to see when they thought it would be back on. I was told they was sending all the technician home because they have been working 24 hours straight and wouldn’t be until tomorrow! I …
This company is HORRIBLE!!! I am glad that I do not live in Rockwood anymore because of them. The office manager is RUDE and a HEARTLESS person!! Do not request to speak to him as he will just basically hang up on you . My mother passed …
Tree came down across our power lines last night. I filed the outage online (maybe 10 minutes later). Their crew was on site within 10 minutes after that. Tree crew freed the lines, and the line crew came back out to restore the lines. …
Rude bunch here to say the least. They also rip off Farmers by over charging them $80 per month as a penalty for having electric to a barn. No justification, just a rip-off by a uppity, rude organization.
Power line went down and shut our power off. 1130 at nite and 30 degrees outside. I called the hotline and left a message, not really expecting power till the next day because it was the MLK weekend. I rebated pulling out the generator. …
It’s always nice when the power goes out and I look out my door and see the fine REU workers having fun playing with a football instead of working on the power!