They haven’t paid for anything, suffered achilles rupture. They haven’t done a thing. Employees are rude and not knowledgeable. Please don’t go through this provider.
I’ve been with Rocky Mountain healthcare for the past seven years. They have been extremely helpful when I call with questions or concerns. Excellent customer service!
Worthless people wording know how to do the simplistic task. Their the worst people to work with. Disrespectful unprofessional and no integrity. Take credit for things they can’t do. They will make your life impossible and sbatoge yourehealth!
I’m pregnant got took off and now they won’t even answer the phone for me to get back on my old plan so really genuinely thank you for nothing I’ve been trying to speak to a real person for literally been trying sesne I was 1 week pregnant im 4 months now
Cancelling prescription drug coverage proves that you cannot be trusted to handle our health insurance. We have located a competent insurer that will be handling our drug coverage in 2018.
I purchased the insurance plan before December 15, 2018. The insurance took effect on January 1, 2019. However, I still haven’t received the insurance card. Can I apply for a refund, and what is the complaint number? I am really disappointed
DO NOT USE THEM. They have a history of not covering items they say they cover in their handbook. Had a standard physical then received a a bill for $1100. They gave every reason possible for why they wouldn’t pay. Was told by a lawyer to …
I fkn hate them! They have me locked under a doctor I told them multiple times to take me out from under, but they haven’t. So every time I want to fill a medication I have to call my case manager and have her over ride it and it take up to six hours. With three kids this is the most inconvienient, unprofessional bs ever!
Every time I call customer service, I’m greeted with so much rudeness and unprofessional behavior. They treat me like it’s such an inconvenience that I’m calling them. Please monitor your representative’s phone calls and do better!
Worst company EVER. This company will NOT advocate for thier cient. They were allowing a home health agency to confine and restrain a family member to their house 3 times a day 7 days a week 365 dates a year. This person cold NOT leave …
Customer service is knowledgeable and helpful. Case Management is friendly and available for questions. Rocky Mtn Health Plans paid a huge hospital stay, ambulance, specialty visits, etc and I had no problems, no headaches and I’m very grateful how smooth the billing and approvals went. Thank you.
Nate was beyond helpful and informative! I wrongfully received a bill from St. Mary’s and he went above and beyond making sure it gets taken care of. I called expecting a negative experience based on reviews but now I can breathe again! Thank you Nate!
Rhonda Blankenship will not answer her phone, return calls, respond to emails, etc. Repeated attempts to call her bu the Doctor’s Office, the Oxygen Company, the patient, the patient’s family have all gone unanswered. Attempts to get …
Worst insurance company ever!! They get approvals from Evicore (a third-party). I received a letter approving my MRIs due to my brain tumor, but then I got a letter from Evicore stating that my MRI was valid only from 7-21 thru 9-4, but the letter was dated 9-22 and mailed on 9-23!! INSANITY!! CRUEL!!!
I was “ retroactively” canceled for not disclosing that I went to an ER years prior. They then stuck me with over $4k in bills, when I was current and payed up on the insurance plan. What a joke.
We understand Colorado we understand you.. what kinda bullshit is that!?! You guys have done absolutely nothing but make my life and my family’s life miserable!! Do u get pleasure out of people choosing to pay the overcharged healthy …
I use to sell insurance, I work for a doctor who accepts this insurance and I also (unfortunately ) have this insurance for myself and child. This is the most un unorganized company I have dealt with. The customer service reps try but are …
Unless you have a catastrophic claim you are better off with out this company, also you should read and scrutinize the explanation of benefits that they send because even if the provider bills you a year later you only have 180 days from …
I ordered a refill of a prescription. When I arrived at the pharmacy to pick it up, I was chagrined to see the cost was three times what I had been paying! The pharmacy intern told my to call my healthcare provider. …
I have apparently had a start date of 2/1/15 to be covered by Rocky Mountain Health Plans. As or 3.7.15 I am still being denied coverage when I try to use my insurance card. Rocky Mountain Health Plans keeps assuring me I am covered,took …
I am absolutely HORRIFIED by what this company has put us through. We moved out of the coverage area, and I called twice to let them know I was canceling -before we moved. I was not told that I needed to send in a disenrollment form until I …
I do not understand how this company can still be in business; they overcharge and fail to pay for the few procedures that they say they will cover. They routinely deny legitimate claims; they transfer your calls to other departments; they …
My partner was scheduled to have Cataract surgery and he wanted to do it out of network. We called to make sure that Medicare will still pay for 80% of the claim because he was ready to pay the other 20% to get a better doctor. After a …
Horrible. My policy was cancelled in June, 2014 because my payment was 31 days late. We had just moved to Boulder from Grand Junction, and the bill was lost in the mail. Obviously, that was my fault. I was told the grace period was 30 days …
During a pandemic is not the time to re evaluate pre- authorization. I have been denied my prescribed treatment for Hashimoto’s Hypothyroidism for a month. A condition I’ve been treated for for the last 23 years. I need these meds. I’ve …
So far, easy to work with (shocking!). Transferred from another insurance company after a move. Had direct conract with Rocky’s office, all completed within a couple of weeks.
Can’t do anything with this insurance. Failure to update address info after six months, sending my info to the doctor that neglected me instead of the one I’m seeing, lack of ability to contact them on their website, After two years, I …
Nothing special…it is what it is. Imitations, excuses, it’s all about premiums, politics and not care or coverage. I give them 4 stars, because others are even worse.
Absolutely terrible. Signed up because it claimed $3 prescriptions, but my prescriptions were all well into the hundred of dollar with one being $1k so I couldn’t get any of my prescriptions. The biggest healthcare company in my area was no …
Untied Healthcare – “We’re very sorry.”
Choose our new Dually Incompetent policy and we’ll forward your call to reps in as many as five different departments, to prove that they can also say sorry. …
Who is running this organization??
booo! cancel on me without telling me?!?!?!?! w t f
Good place for all your health insurance needs.
The medical system is in shambles and it’s no different here.
Great insurance medicaid is awesome.
I have never been so disappointed with a service in my entire life.
Love this place! George rocks!
I just wanted to say thank you so much Sarah O
! I asked for information I needed and she sent it to me right after the phone call!! Thank you!!
They haven’t paid for anything, suffered achilles rupture. They haven’t done a thing. Employees are rude and not knowledgeable. Please don’t go through this provider.
Great plan with competent personnel.
calling them disorganized is an understatement. worse run organization i have ever been forced to try to work with
I’ve been with Rocky Mountain healthcare for the past seven years. They have been extremely helpful when I call with questions or concerns. Excellent customer service!
RMHP has taken good care of my processing for medical bills. I have been able to get information and set payment arrangements easily.
Worthless people wording know how to do the simplistic task. Their the worst people to work with. Disrespectful unprofessional and no integrity. Take credit for things they can’t do. They will make your life impossible and sbatoge yourehealth!
My experience with RMHP has been outstanding for over 20 years. They are responsive, warm and committed to my health and our community.
They dropped my plan and then would not pay claims that they had previously paid for.
I’m pregnant got took off and now they won’t even answer the phone for me to get back on my old plan so really genuinely thank you for nothing I’ve been trying to speak to a real person for literally been trying sesne I was 1 week pregnant im 4 months now
Cancelling prescription drug coverage proves that you cannot be trusted to handle our health insurance. We have located a competent insurer that will be handling our drug coverage in 2018.
I purchased the insurance plan before December 15, 2018. The insurance took effect on January 1, 2019. However, I still haven’t received the insurance card. Can I apply for a refund, and what is the complaint number? I am really disappointed
DO NOT USE THEM. They have a history of not covering items they say they cover in their handbook. Had a standard physical then received a a bill for $1100. They gave every reason possible for why they wouldn’t pay. Was told by a lawyer to …
I fkn hate them! They have me locked under a doctor I told them multiple times to take me out from under, but they haven’t. So every time I want to fill a medication I have to call my case manager and have her over ride it and it take up to six hours. With three kids this is the most inconvienient, unprofessional bs ever!
Every time I call customer service, I’m greeted with so much rudeness and unprofessional behavior. They treat me like it’s such an inconvenience that I’m calling them. Please monitor your representative’s phone calls and do better!
Worst company EVER. This company will NOT advocate for thier cient. They were allowing a home health agency to confine and restrain a family member to their house 3 times a day 7 days a week 365 dates a year. This person cold NOT leave …
They deny all prescription claims. They don’t care if you are in pain, or need medication to live. …
Customer service is knowledgeable and helpful. Case Management is friendly and available for questions. Rocky Mtn Health Plans paid a huge hospital stay, ambulance, specialty visits, etc and I had no problems, no headaches and I’m very grateful how smooth the billing and approvals went. Thank you.
Nate was beyond helpful and informative! I wrongfully received a bill from St. Mary’s and he went above and beyond making sure it gets taken care of. I called expecting a negative experience based on reviews but now I can breathe again! Thank you Nate!
Rhonda Blankenship will not answer her phone, return calls, respond to emails, etc. Repeated attempts to call her bu the Doctor’s Office, the Oxygen Company, the patient, the patient’s family have all gone unanswered. Attempts to get …
Worst insurance company ever!! They get approvals from Evicore (a third-party). I received a letter approving my MRIs due to my brain tumor, but then I got a letter from Evicore stating that my MRI was valid only from 7-21 thru 9-4, but the letter was dated 9-22 and mailed on 9-23!! INSANITY!! CRUEL!!!
I was “ retroactively” canceled for not disclosing that I went to an ER years prior. They then stuck me with over $4k in bills, when I was current and payed up on the insurance plan. What a joke.
We understand Colorado we understand you.. what kinda bullshit is that!?! You guys have done absolutely nothing but make my life and my family’s life miserable!! Do u get pleasure out of people choosing to pay the overcharged healthy …
I use to sell insurance, I work for a doctor who accepts this insurance and I also (unfortunately ) have this insurance for myself and child. This is the most un unorganized company I have dealt with. The customer service reps try but are …
Unless you have a catastrophic claim you are better off with out this company, also you should read and scrutinize the explanation of benefits that they send because even if the provider bills you a year later you only have 180 days from …
So far it’s ok still waiting for my card. Have called twice for it.
I ordered a refill of a prescription. When I arrived at the pharmacy to pick it up, I was chagrined to see the cost was three times what I had been paying! The pharmacy intern told my to call my healthcare provider. …
I have apparently had a start date of 2/1/15 to be covered by Rocky Mountain Health Plans. As or 3.7.15 I am still being denied coverage when I try to use my insurance card. Rocky Mountain Health Plans keeps assuring me I am covered,took …
I am absolutely HORRIFIED by what this company has put us through. We moved out of the coverage area, and I called twice to let them know I was canceling -before we moved. I was not told that I needed to send in a disenrollment form until I …
I do not understand how this company can still be in business; they overcharge and fail to pay for the few procedures that they say they will cover. They routinely deny legitimate claims; they transfer your calls to other departments; they …
My partner was scheduled to have Cataract surgery and he wanted to do it out of network. We called to make sure that Medicare will still pay for 80% of the claim because he was ready to pay the other 20% to get a better doctor. After a …
Horrible. My policy was cancelled in June, 2014 because my payment was 31 days late. We had just moved to Boulder from Grand Junction, and the bill was lost in the mail. Obviously, that was my fault. I was told the grace period was 30 days …
During a pandemic is not the time to re evaluate pre- authorization. I have been denied my prescribed treatment for Hashimoto’s Hypothyroidism for a month. A condition I’ve been treated for for the last 23 years. I need these meds. I’ve …
I’ve had multiple bad experiences in the 20 months I’ve been on their plan.
Two years in a row I’ve had to pay for my sons medication out of pocket because …
So far, easy to work with (shocking!). Transferred from another insurance company after a move. Had direct conract with Rocky’s office, all completed within a couple of weeks.
Can’t do anything with this insurance. Failure to update address info after six months, sending my info to the doctor that neglected me instead of the one I’m seeing, lack of ability to contact them on their website, After two years, I …
Nothing special…it is what it is. Imitations, excuses, it’s all about premiums, politics and not care or coverage. I give them 4 stars, because others are even worse.
Absolutely terrible. Signed up because it claimed $3 prescriptions, but my prescriptions were all well into the hundred of dollar with one being $1k so I couldn’t get any of my prescriptions. The biggest healthcare company in my area was no …
Untied Healthcare – “We’re very sorry.”
Choose our new Dually Incompetent policy and we’ll forward your call to reps in as many as five different departments, to prove that they can also say sorry. …