They were actually calling me early! I could tell that James was experienced when he arrived. He replaced a nasty, rusty corroded pipe from the kitchen sink leading to the basement. He did a great job in my opinion. He was friendly, …
Brenden (1226) was very professional and courteous. He arrived when we were told he would and quickly got to work of snaking our drain. He provided his expertise and gave us advice on how to prevent the problem from happening again. We would highly recommend Roto Rooter and will use them for our plumbing needs in the future.
We had a backup from the floor drain in our basement which was not only disgusting but left us in a position where we couldn’t flush any toilets or use water–let’s just say this did not match up well with potty training triplets!! …
The service tech Steve (#1188) was on site in less than an hour from the time I placed a call to report a leak issue from the water heater, and he did an excellent job installing a new one first thing the following morning. Field …
Steve Fullam, our technician, arrived and quickly diagnosed our issue. He worked hard to protect the work area and our belongings. In a very short time, he was able to fix our clogged drain. While working, he was very friendly, courteous …
We had been having problems with a clog in our basement pipe to where we couldn’t shower, do laundry and by the end flush the toilet without water coming through our basement drain. We thought we were in trouble with Christmas and New …
We had such a positive experience with Roto-Rooter. Service Technician Tyler Whisman came to our home the day after Thanksgiving and was such a great help. Not only did he quickly diagnose and fix our problem, but he did it quickly and with a smile. We will absolutely use Roto-Rooter in the future.
Maurice was a complete professional and so efficient! Maurice went above and beyond in showing me how to prevent issues in the future and showed me every step he took. I will definitely hire Roto-Rooter in the future(if needed)
I accidentally clogged the kitchen sink/garbage disposal on a Sunday afternoon. I tried another local Plummer and the soonest I could expect a technician was 2 days later. Then I called Roto Rooter and within 45 mins Brian arrived at my …
Roto Rooter came out today (4/5/14) because my dishwasher was not draining properly. After a short diagnosis, they quickly resolved the drainage issue at minimal cost. Additionally, I had them replace a pipe in my basement that had a …
This is our second experience in a couple of months with RotoRooter. The first time their representative had to repair the work of another plumber I used from Home Advisor. Won’t do that again. …
Steve/1188 did a repair on a sink faucet that “fixed” by another person. Steve was super friendly very accommodating and knew what he was doing. We have a beautiful new kitchen faucet now that doesn’t leak and the water pressure is …
I had a wonderful experience with Roto-Rooter in the latest storms/heavy rain. They had to push the appointment time back a few times due to the circumstances, and I understand that. I have no problem with that at all, but I really …
Outstanding customer service! Mike came to our rescue within 90 minutes of placing the call to Roto-Rooter. Our problem was quickly fixed and professionally handled. …
I had an problem with clogged bathroom sinks and leaking problems from the kitchen sink.
Harry was very professional and provided excellent customer service. Harry …
We had a weird situation on a Sunday at 8pm that needed urgent attention. We called Roto rooter, and at the beginning, we were told that no one could come until the following morning, but half an hour later, we got a call back saying that a …
Tyler Whisman, the service technician was the best part of the job. He was professional and thorough. Very helpful. I was not happy about the price, which they would not give any information about minimums/trip/hourly rates before coming out.
We had a main line back up so we called Roto Rooter, they sent Matt #2719. He explained what he needed to do to fix our problem, answered our questions he was very courteous when talking with us.He then started working on clearing our …
David came out just to give me an estimate. My garbage disposal was draining into my dishwasher and stinking up the whole first floor! He was really great at explaining things to me and helping me understand why it was happening. He was …
We had water down in our basement and wasn’t sure where it was coming from. So i called Roto-rooter and they came out pretty quick. The lady I spoke to was very nice and got me someone within 3 hours. Now that is what I call customer …
Called them in the morning, got to my house before noon to install my new dish washer. Maurice Gibert was the tech. He did a great job on the install and made sure everything was level and working properly before he left. Professional and upbeat.
We called at 9:30 AM and they only available technician was between 7-11pm on the same day. We got a call an hour later that a technician could be here in 30 minutes. Needless to say with a flooded basement and standing water, we were …
My main drain has been clogged for a few weeks. I’ve been waiting on my Home Warranty company to send out someone for 2 weeks and the guy comes and tells me he cant donthr job. …
The gentleman was very professional and knowledgeable. Although they were a little on the high side I thought (it has been a few years since I needed plumbing). Also I didn’t understand why I was charged for two drain cleanings when he …
Our plumber was very nice. However he couldn’t fix our issue, yet the cost of him trying was $105. He suggested that we have our pipes hydro jetted at the cost of $995. I got a second opinion and they fixed it without hydro jetting it. …
Saturday afternoon, had to make the call. Dispatch lady was very pleasant and quick to get things moving. Told us she would have a Tech out to our address with in a couple of hours. Approximately 5 mins later we got a call back from a Tech …
August Kolb, tech 1370, just left our home. He was not only on time, but very polite. He educated us about the issues we are experiencing with our underground pipes, and was able to clear 2 out of five pipes. We need further services from …
I called Roto-Rooter on thanksgiving morning to fix my sewer drain. They came out right away and fixed the problem to save the day! They were very polite and pleasant to deal with. I highly recommend them!
Roto-Rooter was able to get someone out to my house same day (a Sunday), and within 2 hours of calling, to help with a clogged drain that had my kitchen and laundry shut down. Others called couldn’t get out for two more days. I will say …
Roto-Rooter has amazing customer service, is on time, and the technician’s we’ve had come out have always been gracious to explain everything going on and make sure things are fixed when they leave. I cannot recommend them enough – our most …
We had a nasty sewer backup in our basement drain. These guys came out super quick and were able to get it to drain. We also needed to have an aux drain valve added to our stack. This was all done quickly, professionally, and very efficiently.
Great job done quickly and efficiently.Harry was very nice and courteous and also put the plastic foot covers on his shoes to keep my freshly cleaned carpets spotless! He even came back to try and turn on our water for us because Cincinnati …
The Technician, Russel, was great. very courteous, polite, and knowledgeable. 5 star rating for Russel. keep up the great work Sir. The lady that took my phone call on Christmas was fantastic as well. keep up the great work ma’am. All in all, I think way over-priced, but the people were fantastic!
Very professional, courteous service from our Technician Matt # 2719, he took the time to explain what he was going to do and did exactly what he said he was going to do in an efficient manner, he was very neat in appearance and represented …
Mike did a fantastic job installing our garbage disposal. He also fixed our fridge and looked at our dish washer. He was very clean! He did not leave any type of mess to clean up and he was so easy to talk to as he was fixing all of our …
Rotor Rooter by far is the best company. I had some plumbing issues and I actually went through my warranty company and they sent a different contractor. They were very unprofessional in my opinion. I was referred to Rotor Rooter from a …
Roto-Rooter was a great company to get service through! They sent over Zach W. (#0181) and he was awesome. My window of service was between 4-8pm and he got here around 4:30pm. I had a super clogged toilet and my plunger was of no help, Zach checked out the issue and then fixed it within 15 minutes. Very pleased with this company!
This review is about Roto-rooter in Miamisburg, OH; but the Roto-rooter Services Co that “owns and manages the company-owned Roto-Rooter service locations and oversees national marketing efforts” is located on 5th street in Cincinnati, OH. …
Needed a water heater replaced that was in a very tight spot. Matt was our technician and made the repair same day. He was knowledgeable and efficient. Absolute great service, will always recommend.
we worked with Matt to get a new sink including faucet. He did a fantastic job through the whole project – giving us our options, ordering the new sink, and actually doing the install. He was really great to work with !!
We had a toilet leaking pretty badly and were able to get an appointment with Roto-Rooter very quickly for a Saturday which is hard to find. Tyler was really great at explaining our options and when we decided to just replace the toilet, he did it in the same day and for less than the original estimated cost!
I requested service online for the following day and my request was quickly verified. The service man arrived on time and was very polite and friendly. After examining my problem, a slow draining bathtub, he explained what was wrong. The …
Our service technician, Jonathan was extremely knowledgeable and patient with our questions. He went above and beyond to help us with our repairs and concerns.
Amazing service. we had Zack Wilkins #0181 and he is AWESOME!!! He was here very fast, and with plumbing problems that is sure what you need in addition he was super nice and very knowledgeable with the innovation in plumbing. Very nice and pleasant person, I HIGHLY recommend him. Roto-Rooter is awesome, Thanks for the great service.
I called to have a pipe evaluated for roots, The tech was awesome! He explained what we were looking at, provided great input on the status of pipes and helped me make the right decision on what to do. Thank you! I will be using you guys …
The tech we had was Russ, He was courteous, polite and new what he was doing. We had some other plumbing issues that we needed a professional opinion on, he was more than glad to help. I would recommend Roto-Rooter every time.
Roto Rooter came out to our house on a Sunday evening and the technician, Mike Lipp, was simply superb. He we quick, courteous and knowledgeable. He got the leak repaired quickly and put the plumbing in better shape than it was when he got …
Maurice was on time and professional. He quickly determined that my leaking expansion tank and T&P valve were the result of a failed PRV at the house supply. I agreed to the estimate. He completed the repairs in about 2-3 hours including …
We have always had a great experience dealing with Roto-Rooter. This time was an emergency since our entire main line was clogged. The tech arrived late, but they were busy and dispatch told us so. He got to our home around 7:30 pm (on a …
Great Experience. Had a completely clogged kitchen sink and RotoRooter was able to get someone out to fix it within 3 hours. The tech (Nick Shultz) arrived and was very capable and competent. He augered out the line and got things …
Johnathan was extremely professional and knowledgeable about my exact plumping I had within my home, he knew exactly how to fix the old pipe in my house built in the 70s.
Roto-Rooter dispatchers were quick to find a service tech to come out to our house on very short notice. Our service tech, Brenden was very professional. He made sure that I understood the problem that he found in our main line. When he was …
I called this morning and got service the same day. Steve (#1188) was a very pleasant guy and he got the job of replacing a broken bath-tub drain stopper done very quickly. He gave us an upfront estimate and immediately told us about the …
My service professional was Zach Wilkins (0181), and he was both informative and honest in his interactions with me. He addressed the immediate needs, advised me on the potential concerns for the future, and gave me the costs of service up …
The plumber(Maurice #3273) did an excellent job on our plumbing issue. He was very polite and informative about what was going on and how to correct the issues we were having. If i ever have any more issues roto-rooter is who I’ll call and …
We had such a wonderful experience with Roto-Rooter, especially with Anthony G. He helped us with our clogged downspouts. It was fast, easy and a great price with the coupon supplied online. We would highly recommend Anthony for any outdoor …
Had Roto-Rooter come out to look at a water heater that wasn’t working. I knew I’d need a replacement, as the old one was 14 years old. I called at 7:30AM and they arrived within the hour. The service technician, David (#4561) was …
Maurice Gibert was by far the most professional and friendliest plumbers I have ever met. He explained what he was doing every step of the way in simple terms that I can understand. Kaila, the site supervisor went above and beyond to help me understand what I needed to do next! 10/10 would recommend Maurice to anyone!
We had Leslie (4948) from Roto-Rooter our 2nd experience with this company come out to repair 2 leaks. We had one a leaky valve and one outdoor faucet. She was professional. The cost was what I expected. They were quick to arrive when I …
I am so pleased with the services provided by Bill. He was kind, gentle and thorough and was determined to figure out what the problem was. he cause me to fall in love with the company, as it is so hard to find descent people to help you …
The service was prompt and professional. The price was around what I had expected… initially. Later, with the added things that I “needed,” the price became substantially higher. Unfortunately around two hours after the technician left, …
Unfortunately it’s almost never a pleasant time when you have to call a plumber, but we felt fortunate to have the help of Roto-Rooter last week. When we discovered there was sewer water coming into our basement, they were the first company …
We called and within the same day had someone at our home at a time convenient for us. Our technician, Brian, was personable and friendly. I felt very comfortable having him in our home and he went out of his way to make nice with our tiny, …
Jonathan identified the problem Problem and work was completed promptly. Work area cleaned up before leaving. Gave advice on trying to prevent similar issues in the future.
Matt #2719 arrived right on time. He was very good at hearing what my issue was and seemed to really care. He was friendly even though he had to deal with the mess of my mainline backup. He explained everything to me in detail and I knew …
I discovered a pinhole leak in a pipe in my basement Saturday morning. I quickly called Roto-Rooter and had a fix scheduled within three hours of the call. Matt Jones, our service technician, was at our house within the timeframe given to …
The plumber, Jonathan was professional and courteous to contact the HOA to arrange water shutoff to do the work. He has excellent knowledge of the plumbing work.
I arrived home last night to find water all over my laundry room floor, leaking out into my garage and basement, all my showers backed up and toilets that wouldn’t flush. I called Roto-Rooter immediately and they sent someone out promptly …
So, I plunged my toilet for a solid two hours over the course of a few days. Then I used a 3-foot closet auger, then a longer snake. Couldn’t unclog. Had a friend plunge it. Had my dad come over and plunge it. Was about to take the toilet …
John was here within a hour or so of my call . He was very nice and also careful of my home .He cleared my line. Rob also nice , scanned my line with a camera . Problem solved. Great service.
I was initially concerned about the cost to have my clogged pipe cleared, but their customer service and focused attenention on me and my needs was AWESOME. The dispatcher called me an hour after the initial call to follow up with me so I …
On time, highly professional, and Brad was overall extremely helpful with the suggestions. And overall, Roto has a good communication amongst one another so that if there are two or more separate jobs needed to be done, it’s done efficiently and no detail is lost concerning whatever the diagnosed problem was.
Very poor service. I called them on September to fix one of our water tube which connects basement to kitchen sink. One of the technician came and gave me quote of $350 and did nothing, he just get one or two supplies from store which may …
I just recently had Jonathan,6461, out To my property and he went above and beyond and making sure that I understood everything. Absolutely love this service and the straightforward, honest, trustworthy people that they employ.
My girlfriend and I were extremely misled by the first technician who was sent to our house. There was apparently a large communication gap between us. Steve Fullam, however, exceeded our expectations. He was extremely professional, …
Such a sweet and personable person who was kind, patient and very knowledgeable. Cleaned up and kept me informed through the process. Really enjoyed having him help us with the toilet installation
Maurice was great! Very professional and helpful. He provided a lot of helpful information and made sure to do a thorough job. Our sewer has been clogged and whenever we would use the shower, washing machine, etc, the water would come …
Brad hydro jetted our drain that was clogged with tree roots. He was very professional, methodical, and explained the process. He used tarps and feet covers so the operation wasn’t a mess. I would certainly recommend Brad and Roto Rooter for this service
Attempted to use Roto Rooter for a clogged Kitchen sink. Called them Saturday at 12:45 pm, and was told they could come out the same evening between 4-8 pm. Great! Canceled my plans to accommodate the repair. They called me twice during …
Service Technician Brad provided prompt, courteous and professional skills while servicing my home on today. His knowledgeable recommendations for future maintenance were insightful and very much appreciated. Many thanks to Brad for his passion for excellence and pride in performing his assignments!
Randy, our technician, was prompt, asked questions to get to the solution. He shared information through the unclogging of our drains and explained the cause.
He was quick but thorough. …
Brad hydrojetted the rootbound drain in the basement. He explained the process and answered all our questions. He did the job and made sure to keep the area very clean. He was very thorough and then showed us the cleared drain via his camera equipment. Brad is highly recommended.
We had 4″ outside underground drain system cleaned out. The corrugated drain pipe connected to gutter downspout. The drain was clogged by roots and caused the water to stay at the house and resulted in water in basement. Roto-Rooter …
I called to get an estimate for installing plumbing for a dishwasher. The person I spoke to on the phone was very helpful and pleasant. They also called back to reschedule when they had some unexpected emergency calls that came up and …
This is my first experience with Roto Rooter. They sent a technician, Mr. Maurice Gilbert. He was most definitely certified and knowledgeable about the Service, also very professional. He made sure I understood State regulations of …
On January 26th 2022 I called my local Roto-Rooter and explained that I had a clogged kitchen drain. The woman I spoke with told me that she could have someone out that afternoon. I made the appointment and inquired about their pricing …
Brad, the service technician was great…really helped me understand the issue with drainage around the house. They were too expensive but Brad was top notch!
I had Jonathan come out today and he was successfully able to clean out my clog in the laundry room drain. Kids had several pair of socks and evenshirts stuck down into it! Thanks Jonathan for going the Extra mile for us! You are a great service to Roto Rooter and the public!
Our emergency (backed up sewer line + hot water tank cracked) occurred on a Friday night, right into the weekend. My call was answered immediately and Saturday morning the team started to organize and resolve our problem. Martin Morelock, …
Very quick to respond to a main sewer clog when other companies wouldn’t. The technician, Johnathan, was polite and knowledgeable. He was also cautious and respectful of the property… trying hard not to damage anything. Reasonably priced as well. Overall a great experience and I would recommend them.
Had a sewer backup within 6 months of last line clear. David and Jeff responded, augered line, and ran camera, demonstrating that tree roots were causing issues. No charge due to warranty. Brad responded later the same day and jet …
Martin was so knowledgeable and professional and did his job quickly, efficiently, and effectively. Not to mention it was extremely affordable! I will for sure be using his services again. I would definitely recommend him and/or Roto-Rooter to anyone needing any type of plumbing work done. Thank you, guys!
Jonathon – tech 6461…. The BEST! He came to the house within an hour of the call, seriously! Professional, very knowledgeable and genuinely nice. Changed out a main valve that was a complicated fix within no time without needing to tear up my floor. Will definitely use them again. Thank you!!
Martin was fantastic. He was early, which was great, very professional, but explained everything to me to make sure I understood exactly what he was doing. He kept me updated, was super quick, and cleaned up after himself. He was very polite and funny. I would not only recommend Roto Rooter, but Martin, especially!
Roto-Rooter gave us a window of a couple hours on Monday evening during which a service tech was to appear. We waited until after 10 p.m. (several hours after the promised window) and no Rooter Tech appeared. Finally, we called and …
Jonathan did a fantastic job installing our garbage disposal, replacing the PRV and giving us information on how to fix our houses plumbing and it’s water pressure issues.
Although it took multiple attempts with dispatch, the plumber himself was excellent in helping me with choosing the best option and teaching me more about my home’s plumbing.
Jonathan Eichhold was so helpful and courteous! He knew exactly what to fix and how to fix it. He was extremely prompt and polite. He knows his job very well.
Jonathan is the type of employee that I wish in interacted with on a daily basis. Jonathan was not only on time his professionalism, knowledge of the best way to solve the problem, he was also very respectful and kind about our pups, to the point of making as stress free as possible for them. If you use this company ask for Jonathan.
Got service in less than two hours. Johnathan took care of our leaky faucet quickly and was very knowledgeable and courteous. Excellent service. I will use this company again and would recommend it.
My toilet and tub were pretty nasty and backed up all morning. Jonathan came by late afternoon. He was quick, very transparent, and identified the issue almost immediately. Jonathan is the best and truly made my day better!
Mike tech# 3201 was absolutely amazing on fixing are issue. Are kids flushed 3 toothbrushes down the toilet and mike was able to save us a lot of money by not breaking the lines and running just a snake. Best customer service and advice for …
Our rep Brad was on time, knowledgeable, and understanding. His experience and skills were perfect for our needs. He helped us navigate real and potential problems in a way we could understand. We are in the process of renovating my 87 year …
Roto Rooter came right out early Monday morning after having a backup on Sunday and repaired my sewage backup issue. John was very professional and explained things in a manner for me to understand during the process. He ensured that all …
I had a leak in my basement and had a previous appointment with Arlinghaus plumbing. They cancelled my appointment last minute because they said they was an emergency call that took priority over me. I left work early to make this …
Brad was amazing! He really went above and beyond. We had a unique situation and he gave us the best options available. He was willing to coordinate with our waterproofer and figure out which solution was best for our basement. Brad is a …
Company was great in working with me to schedule an appointment. Tech was very knowledgeable and was able to remove my old water heater and install a new unit quickly.
There’s not enough characters allowed in a review accurately describe all the dysfunction at Roto-Rooter plumbing. The first day they were to be on site they rescheduled and missed four different appointments. Then missed four or five …
Brad from Roto Rooter is awesome! We had a sewer line collapse in street side, he was thorough, reported it to MSD for us and got the ball rolling. Highly recommend!
Service Technician Jonathan Eichhold was professional, knowledgeable and timely. I was very pleased with him and would highly recommend him to anyone who has a plumbing need.
Jonathan was early for our service time. Very professional and thorough to ensure that the job was done properly and we would not have a repeat issue. Would definitely use them again!
The service was great. This was the 2nd professional I had attempt to clear the clog.The tech arrived on schedule and kept working until the drain was cleared. Kept me updated on status. For the first time in over a month my kitchen sink does not back up. Thank you Roto Rooter. 5+ stars!
Johnathan went above and beyond! Her was very professional and extremely knowledgeable. He was here sooner than was first estimated. We would highly recommend Johnathan and Roto-Rooter to our friends and family.
My husband and I were stressed, feeling overwhelmed and in desperate need of a shower. Jonathan Eichhold calmly reassured us while he took care of our crazy horrible mess. Afterward the rest of the team came in also resolving needed …
DO NOT USE THIS COMPANY!
I had a severe plumbing emergency. RotoRooter gave me a 4 hour window during which they would arrive. With only 20 minutes remaining in the arrival window a …
Jerry arrived on time, was able to assess what needed to be done, explain the process and the potential risks, and presented us with straightforward pricing. He was quickly able to clean our plugged drain and help explain how to prevent it …
We had our basement toilet and shower start backing up sewage on Friday evening. I had tried calling 2-3 other local businesses but no one could come out until Monday and we had several guests showing up in a few hours for a birthday …
My water heater ruptured late on a Friday night. I called Roto Rooter Saturday morning, and by 1pm, I had a new, fully operational water heater installed. Jon was great! He responded quickly and was very honest and up-front with my options. Jon is hands-down the best plumbing professional I’ve ever used. Thank you, Jon!
After trying to repair a bathroom sink faucet leak, tech determined that the faucet needed to be replaced. He arranged to return the next morning to install a new faucet of my choosing. He did an excellent installation job and showed me …
They were actually calling me early! I could tell that James was experienced when he arrived. He replaced a nasty, rusty corroded pipe from the kitchen sink leading to the basement. He did a great job in my opinion. He was friendly, …
Brenden (1226) was very professional and courteous. He arrived when we were told he would and quickly got to work of snaking our drain. He provided his expertise and gave us advice on how to prevent the problem from happening again. We would highly recommend Roto Rooter and will use them for our plumbing needs in the future.
We had a backup from the floor drain in our basement which was not only disgusting but left us in a position where we couldn’t flush any toilets or use water–let’s just say this did not match up well with potty training triplets!! …
The service tech Steve (#1188) was on site in less than an hour from the time I placed a call to report a leak issue from the water heater, and he did an excellent job installing a new one first thing the following morning. Field …
Steve Fullam, our technician, arrived and quickly diagnosed our issue. He worked hard to protect the work area and our belongings. In a very short time, he was able to fix our clogged drain. While working, he was very friendly, courteous …
We had been having problems with a clog in our basement pipe to where we couldn’t shower, do laundry and by the end flush the toilet without water coming through our basement drain. We thought we were in trouble with Christmas and New …
We had such a positive experience with Roto-Rooter. Service Technician Tyler Whisman came to our home the day after Thanksgiving and was such a great help. Not only did he quickly diagnose and fix our problem, but he did it quickly and with a smile. We will absolutely use Roto-Rooter in the future.
Maurice was a complete professional and so efficient! Maurice went above and beyond in showing me how to prevent issues in the future and showed me every step he took. I will definitely hire Roto-Rooter in the future(if needed)
I accidentally clogged the kitchen sink/garbage disposal on a Sunday afternoon. I tried another local Plummer and the soonest I could expect a technician was 2 days later. Then I called Roto Rooter and within 45 mins Brian arrived at my …
Roto Rooter came out today (4/5/14) because my dishwasher was not draining properly. After a short diagnosis, they quickly resolved the drainage issue at minimal cost. Additionally, I had them replace a pipe in my basement that had a …
This is our second experience in a couple of months with RotoRooter. The first time their representative had to repair the work of another plumber I used from Home Advisor. Won’t do that again. …
Steve/1188 did a repair on a sink faucet that “fixed” by another person. Steve was super friendly very accommodating and knew what he was doing. We have a beautiful new kitchen faucet now that doesn’t leak and the water pressure is …
Jonathan helped me understand the sump pump and explained what I needed to know quickly and honestly.
I had a wonderful experience with Roto-Rooter in the latest storms/heavy rain. They had to push the appointment time back a few times due to the circumstances, and I understand that. I have no problem with that at all, but I really …
Outstanding customer service! Mike came to our rescue within 90 minutes of placing the call to Roto-Rooter. Our problem was quickly fixed and professionally handled. …
I had an problem with clogged bathroom sinks and leaking problems from the kitchen sink.
Harry was very professional and provided excellent customer service. Harry …
We had a weird situation on a Sunday at 8pm that needed urgent attention. We called Roto rooter, and at the beginning, we were told that no one could come until the following morning, but half an hour later, we got a call back saying that a …
Tyler Whisman, the service technician was the best part of the job. He was professional and thorough. Very helpful. I was not happy about the price, which they would not give any information about minimums/trip/hourly rates before coming out.
We had a main line back up so we called Roto Rooter, they sent Matt #2719. He explained what he needed to do to fix our problem, answered our questions he was very courteous when talking with us.He then started working on clearing our …
David came out just to give me an estimate. My garbage disposal was draining into my dishwasher and stinking up the whole first floor! He was really great at explaining things to me and helping me understand why it was happening. He was …
We had water down in our basement and wasn’t sure where it was coming from. So i called Roto-rooter and they came out pretty quick. The lady I spoke to was very nice and got me someone within 3 hours. Now that is what I call customer …
Called them in the morning, got to my house before noon to install my new dish washer. Maurice Gibert was the tech. He did a great job on the install and made sure everything was level and working properly before he left. Professional and upbeat.
We called at 9:30 AM and they only available technician was between 7-11pm on the same day. We got a call an hour later that a technician could be here in 30 minutes. Needless to say with a flooded basement and standing water, we were …
My main drain has been clogged for a few weeks. I’ve been waiting on my Home Warranty company to send out someone for 2 weeks and the guy comes and tells me he cant donthr job. …
The gentleman was very professional and knowledgeable. Although they were a little on the high side I thought (it has been a few years since I needed plumbing). Also I didn’t understand why I was charged for two drain cleanings when he …
Our plumber was very nice. However he couldn’t fix our issue, yet the cost of him trying was $105. He suggested that we have our pipes hydro jetted at the cost of $995. I got a second opinion and they fixed it without hydro jetting it. …
Saturday afternoon, had to make the call. Dispatch lady was very pleasant and quick to get things moving. Told us she would have a Tech out to our address with in a couple of hours. Approximately 5 mins later we got a call back from a Tech …
August Kolb, tech 1370, just left our home. He was not only on time, but very polite. He educated us about the issues we are experiencing with our underground pipes, and was able to clear 2 out of five pipes. We need further services from …
I called Roto-Rooter on thanksgiving morning to fix my sewer drain. They came out right away and fixed the problem to save the day! They were very polite and pleasant to deal with. I highly recommend them!
Roto-Rooter was able to get someone out to my house same day (a Sunday), and within 2 hours of calling, to help with a clogged drain that had my kitchen and laundry shut down. Others called couldn’t get out for two more days. I will say …
Roto-Rooter has amazing customer service, is on time, and the technician’s we’ve had come out have always been gracious to explain everything going on and make sure things are fixed when they leave. I cannot recommend them enough – our most …
We had a nasty sewer backup in our basement drain. These guys came out super quick and were able to get it to drain. We also needed to have an aux drain valve added to our stack. This was all done quickly, professionally, and very efficiently.
Great job done quickly and efficiently.Harry was very nice and courteous and also put the plastic foot covers on his shoes to keep my freshly cleaned carpets spotless! He even came back to try and turn on our water for us because Cincinnati …
Great service-needed a new water heater due to old one leaking and tech came out and had a new one installed and operational about 4 hours later.
The Technician, Russel, was great. very courteous, polite, and knowledgeable. 5 star rating for Russel. keep up the great work Sir. The lady that took my phone call on Christmas was fantastic as well. keep up the great work ma’am. All in all, I think way over-priced, but the people were fantastic!
Very knowledgeable about repair.Job completed quickly and efficiently.Very courteous, certainty would call for other repairs .
Very professional, courteous service from our Technician Matt # 2719, he took the time to explain what he was going to do and did exactly what he said he was going to do in an efficient manner, he was very neat in appearance and represented …
Mike did a fantastic job installing our garbage disposal. He also fixed our fridge and looked at our dish washer. He was very clean! He did not leave any type of mess to clean up and he was so easy to talk to as he was fixing all of our …
Rotor Rooter by far is the best company. I had some plumbing issues and I actually went through my warranty company and they sent a different contractor. They were very unprofessional in my opinion. I was referred to Rotor Rooter from a …
Roto-Rooter was a great company to get service through! They sent over Zach W. (#0181) and he was awesome. My window of service was between 4-8pm and he got here around 4:30pm. I had a super clogged toilet and my plunger was of no help, Zach checked out the issue and then fixed it within 15 minutes. Very pleased with this company!
This review is about Roto-rooter in Miamisburg, OH; but the Roto-rooter Services Co that “owns and manages the company-owned Roto-Rooter service locations and oversees national marketing efforts” is located on 5th street in Cincinnati, OH. …
Needed a water heater replaced that was in a very tight spot. Matt was our technician and made the repair same day. He was knowledgeable and efficient. Absolute great service, will always recommend.
we worked with Matt to get a new sink including faucet. He did a fantastic job through the whole project – giving us our options, ordering the new sink, and actually doing the install. He was really great to work with !!
We had a toilet leaking pretty badly and were able to get an appointment with Roto-Rooter very quickly for a Saturday which is hard to find. Tyler was really great at explaining our options and when we decided to just replace the toilet, he did it in the same day and for less than the original estimated cost!
I requested service online for the following day and my request was quickly verified. The service man arrived on time and was very polite and friendly. After examining my problem, a slow draining bathtub, he explained what was wrong. The …
Our service technician, Jonathan was extremely knowledgeable and patient with our questions. He went above and beyond to help us with our repairs and concerns.
Amazing service. we had Zack Wilkins #0181 and he is AWESOME!!! He was here very fast, and with plumbing problems that is sure what you need in addition he was super nice and very knowledgeable with the innovation in plumbing. Very nice and pleasant person, I HIGHLY recommend him. Roto-Rooter is awesome, Thanks for the great service.
I called to have a pipe evaluated for roots, The tech was awesome! He explained what we were looking at, provided great input on the status of pipes and helped me make the right decision on what to do. Thank you! I will be using you guys …
The tech we had was Russ, He was courteous, polite and new what he was doing. We had some other plumbing issues that we needed a professional opinion on, he was more than glad to help. I would recommend Roto-Rooter every time.
Roto Rooter came out to our house on a Sunday evening and the technician, Mike Lipp, was simply superb. He we quick, courteous and knowledgeable. He got the leak repaired quickly and put the plumbing in better shape than it was when he got …
Maurice was on time and professional. He quickly determined that my leaking expansion tank and T&P valve were the result of a failed PRV at the house supply. I agreed to the estimate. He completed the repairs in about 2-3 hours including …
We have always had a great experience dealing with Roto-Rooter. This time was an emergency since our entire main line was clogged. The tech arrived late, but they were busy and dispatch told us so. He got to our home around 7:30 pm (on a …
Great Experience. Had a completely clogged kitchen sink and RotoRooter was able to get someone out to fix it within 3 hours. The tech (Nick Shultz) arrived and was very capable and competent. He augered out the line and got things …
Johnathan was extremely professional and knowledgeable about my exact plumping I had within my home, he knew exactly how to fix the old pipe in my house built in the 70s.
Roto-Rooter dispatchers were quick to find a service tech to come out to our house on very short notice. Our service tech, Brenden was very professional. He made sure that I understood the problem that he found in our main line. When he was …
I called this morning and got service the same day. Steve (#1188) was a very pleasant guy and he got the job of replacing a broken bath-tub drain stopper done very quickly. He gave us an upfront estimate and immediately told us about the …
My service professional was Zach Wilkins (0181), and he was both informative and honest in his interactions with me. He addressed the immediate needs, advised me on the potential concerns for the future, and gave me the costs of service up …
The plumber(Maurice #3273) did an excellent job on our plumbing issue. He was very polite and informative about what was going on and how to correct the issues we were having. If i ever have any more issues roto-rooter is who I’ll call and …
We had such a wonderful experience with Roto-Rooter, especially with Anthony G. He helped us with our clogged downspouts. It was fast, easy and a great price with the coupon supplied online. We would highly recommend Anthony for any outdoor …
Had Roto-Rooter come out to look at a water heater that wasn’t working. I knew I’d need a replacement, as the old one was 14 years old. I called at 7:30AM and they arrived within the hour. The service technician, David (#4561) was …
Maurice Gibert was by far the most professional and friendliest plumbers I have ever met. He explained what he was doing every step of the way in simple terms that I can understand. Kaila, the site supervisor went above and beyond to help me understand what I needed to do next! 10/10 would recommend Maurice to anyone!
We had Leslie (4948) from Roto-Rooter our 2nd experience with this company come out to repair 2 leaks. We had one a leaky valve and one outdoor faucet. She was professional. The cost was what I expected. They were quick to arrive when I …
I am so pleased with the services provided by Bill. He was kind, gentle and thorough and was determined to figure out what the problem was. he cause me to fall in love with the company, as it is so hard to find descent people to help you …
The service was prompt and professional. The price was around what I had expected… initially. Later, with the added things that I “needed,” the price became substantially higher. Unfortunately around two hours after the technician left, …
guys did a great job explaining the process and outcomes. thanks for the help on the holiday.
Unfortunately it’s almost never a pleasant time when you have to call a plumber, but we felt fortunate to have the help of Roto-Rooter last week. When we discovered there was sewer water coming into our basement, they were the first company …
We called and within the same day had someone at our home at a time convenient for us. Our technician, Brian, was personable and friendly. I felt very comfortable having him in our home and he went out of his way to make nice with our tiny, …
Jonathan identified the problem Problem and work was completed promptly. Work area cleaned up before leaving. Gave advice on trying to prevent similar issues in the future.
Matt #2719 arrived right on time. He was very good at hearing what my issue was and seemed to really care. He was friendly even though he had to deal with the mess of my mainline backup. He explained everything to me in detail and I knew …
Pipe repaired by Jonathan was great he explained everything that he was going to do and completed everything quickly and right on target!!
I discovered a pinhole leak in a pipe in my basement Saturday morning. I quickly called Roto-Rooter and had a fix scheduled within three hours of the call. Matt Jones, our service technician, was at our house within the timeframe given to …
The plumber, Jonathan was professional and courteous to contact the HOA to arrange water shutoff to do the work. He has excellent knowledge of the plumbing work.
I arrived home last night to find water all over my laundry room floor, leaking out into my garage and basement, all my showers backed up and toilets that wouldn’t flush. I called Roto-Rooter immediately and they sent someone out promptly …
So, I plunged my toilet for a solid two hours over the course of a few days. Then I used a 3-foot closet auger, then a longer snake. Couldn’t unclog. Had a friend plunge it. Had my dad come over and plunge it. Was about to take the toilet …
He was really patient and polite. Really enjoined the service.
John was here within a hour or so of my call . He was very nice and also careful of my home .He cleared my line. Rob also nice , scanned my line with a camera . Problem solved. Great service.
Jerry was super nice and very professional. I would definitely recommend
On time and came the day after I made an appointment. Cleaned up everything and was faster than I was expecting
I was initially concerned about the cost to have my clogged pipe cleared, but their customer service and focused attenention on me and my needs was AWESOME. The dispatcher called me an hour after the initial call to follow up with me so I …
On time, highly professional, and Brad was overall extremely helpful with the suggestions. And overall, Roto has a good communication amongst one another so that if there are two or more separate jobs needed to be done, it’s done efficiently and no detail is lost concerning whatever the diagnosed problem was.
Very poor service. I called them on September to fix one of our water tube which connects basement to kitchen sink. One of the technician came and gave me quote of $350 and did nothing, he just get one or two supplies from store which may …
I just recently had Jonathan,6461, out To my property and he went above and beyond and making sure that I understood everything. Absolutely love this service and the straightforward, honest, trustworthy people that they employ.
My girlfriend and I were extremely misled by the first technician who was sent to our house. There was apparently a large communication gap between us. Steve Fullam, however, exceeded our expectations. He was extremely professional, …
Such a sweet and personable person who was kind, patient and very knowledgeable. Cleaned up and kept me informed through the process. Really enjoyed having him help us with the toilet installation
Maurice was great! Very professional and helpful. He provided a lot of helpful information and made sure to do a thorough job. Our sewer has been clogged and whenever we would use the shower, washing machine, etc, the water would come …
Brad hydro jetted our drain that was clogged with tree roots. He was very professional, methodical, and explained the process. He used tarps and feet covers so the operation wasn’t a mess. I would certainly recommend Brad and Roto Rooter for this service
Attempted to use Roto Rooter for a clogged Kitchen sink. Called them Saturday at 12:45 pm, and was told they could come out the same evening between 4-8 pm. Great! Canceled my plans to accommodate the repair. They called me twice during …
Service Technician Brad provided prompt, courteous and professional skills while servicing my home on today. His knowledgeable recommendations for future maintenance were insightful and very much appreciated. Many thanks to Brad for his passion for excellence and pride in performing his assignments!
Randy, our technician, was prompt, asked questions to get to the solution. He shared information through the unclogging of our drains and explained the cause.
He was quick but thorough. …
Jerry was complete professional, providing explicit details of work to be performed.
Brad hydrojetted the rootbound drain in the basement. He explained the process and answered all our questions. He did the job and made sure to keep the area very clean. He was very thorough and then showed us the cleared drain via his camera equipment. Brad is highly recommended.
They were on time and efficient and totally able to repair the leak that I had. Would highly recommend them
We had 4″ outside underground drain system cleaned out. The corrugated drain pipe connected to gutter downspout. The drain was clogged by roots and caused the water to stay at the house and resulted in water in basement. Roto-Rooter …
I called to get an estimate for installing plumbing for a dishwasher. The person I spoke to on the phone was very helpful and pleasant. They also called back to reschedule when they had some unexpected emergency calls that came up and …
Replaced 2 toilets, very efficient and tidy. Pleasant and personable plumber.
This is my first experience with Roto Rooter. They sent a technician, Mr. Maurice Gilbert. He was most definitely certified and knowledgeable about the Service, also very professional. He made sure I understood State regulations of …
On January 26th 2022 I called my local Roto-Rooter and explained that I had a clogged kitchen drain. The woman I spoke with told me that she could have someone out that afternoon. I made the appointment and inquired about their pricing …
Jon came and he went straight to work. Got the issues sorted and we got the bill paid. Quick and professional.
Brad, the service technician was great…really helped me understand the issue with drainage around the house. They were too expensive but Brad was top notch!
Awesome guy, professional, and quick with his work. Stuffs much more expensive than expected though
They were able to cap a gas line that I really needed capped efficiently and safely. I would highly recommend them for future projects.
I had Jonathan come out today and he was successfully able to clean out my clog in the laundry room drain. Kids had several pair of socks and evenshirts stuck down into it! Thanks Jonathan for going the Extra mile for us! You are a great service to Roto Rooter and the public!
Our emergency (backed up sewer line + hot water tank cracked) occurred on a Friday night, right into the weekend. My call was answered immediately and Saturday morning the team started to organize and resolve our problem. Martin Morelock, …
Very quick to respond to a main sewer clog when other companies wouldn’t. The technician, Johnathan, was polite and knowledgeable. He was also cautious and respectful of the property… trying hard not to damage anything. Reasonably priced as well. Overall a great experience and I would recommend them.
Had a sewer backup within 6 months of last line clear. David and Jeff responded, augered line, and ran camera, demonstrating that tree roots were causing issues. No charge due to warranty. Brad responded later the same day and jet …
Martin was so knowledgeable and professional and did his job quickly, efficiently, and effectively. Not to mention it was extremely affordable! I will for sure be using his services again. I would definitely recommend him and/or Roto-Rooter to anyone needing any type of plumbing work done. Thank you, guys!
Jonathon – tech 6461…. The BEST! He came to the house within an hour of the call, seriously! Professional, very knowledgeable and genuinely nice. Changed out a main valve that was a complicated fix within no time without needing to tear up my floor. Will definitely use them again. Thank you!!
Martin was fantastic. He was early, which was great, very professional, but explained everything to me to make sure I understood exactly what he was doing. He kept me updated, was super quick, and cleaned up after himself. He was very polite and funny. I would not only recommend Roto Rooter, but Martin, especially!
Used to have our main sewage line cleaned out. Pleasant and knowledgeable staff, arrived promptly. Would definitely recommend.
Roto-Rooter gave us a window of a couple hours on Monday evening during which a service tech was to appear. We waited until after 10 p.m. (several hours after the promised window) and no Rooter Tech appeared. Finally, we called and …
hot water heater needed replaced. price was significantly higher than other companies but available the same day. the plumber was respectful.
Jonathan did a fantastic job installing our garbage disposal, replacing the PRV and giving us information on how to fix our houses plumbing and it’s water pressure issues.
Jerry and John were super responsive, informative, and quick to assess the problems in our house. Thank you so much!
Although it took multiple attempts with dispatch, the plumber himself was excellent in helping me with choosing the best option and teaching me more about my home’s plumbing.
Jonathan was super friendly and helpful, and helped repair a gas leak in very efficient time. He explained everything he was doing and why.
Jonathan was excellent. He went well above and beyond to help me out. I will definitely call him next time I need a plumber.
Jonathan Eichhold was so helpful and courteous! He knew exactly what to fix and how to fix it. He was extremely prompt and polite. He knows his job very well.
Jonathan was excellent and they arrived in a timely manner. I recommend scheduling any service that Roto-Rooter provides.
Jonathan is the type of employee that I wish in interacted with on a daily basis. Jonathan was not only on time his professionalism, knowledge of the best way to solve the problem, he was also very respectful and kind about our pups, to the point of making as stress free as possible for them. If you use this company ask for Jonathan.
Got service in less than two hours. Johnathan took care of our leaky faucet quickly and was very knowledgeable and courteous. Excellent service. I will use this company again and would recommend it.
My toilet and tub were pretty nasty and backed up all morning. Jonathan came by late afternoon. He was quick, very transparent, and identified the issue almost immediately. Jonathan is the best and truly made my day better!
Mike tech# 3201 was absolutely amazing on fixing are issue. Are kids flushed 3 toothbrushes down the toilet and mike was able to save us a lot of money by not breaking the lines and running just a snake. Best customer service and advice for …
Our rep Brad was on time, knowledgeable, and understanding. His experience and skills were perfect for our needs. He helped us navigate real and potential problems in a way we could understand. We are in the process of renovating my 87 year …
Roto Rooter came right out early Monday morning after having a backup on Sunday and repaired my sewage backup issue. John was very professional and explained things in a manner for me to understand during the process. He ensured that all …
I had a leak in my basement and had a previous appointment with Arlinghaus plumbing. They cancelled my appointment last minute because they said they was an emergency call that took priority over me. I left work early to make this …
Brad was amazing! He really went above and beyond. We had a unique situation and he gave us the best options available. He was willing to coordinate with our waterproofer and figure out which solution was best for our basement. Brad is a …
Had main sewer line sugared. Technician was great. He found roots in the line and worked until it was completely cleared. Great services and on time.
Company was great in working with me to schedule an appointment. Tech was very knowledgeable and was able to remove my old water heater and install a new unit quickly.
There’s not enough characters allowed in a review accurately describe all the dysfunction at Roto-Rooter plumbing. The first day they were to be on site they rescheduled and missed four different appointments. Then missed four or five …
Brad from Roto Rooter is awesome! We had a sewer line collapse in street side, he was thorough, reported it to MSD for us and got the ball rolling. Highly recommend!
Service Technician Jonathan Eichhold was professional, knowledgeable and timely. I was very pleased with him and would highly recommend him to anyone who has a plumbing need.
Jonathan was early for our service time. Very professional and thorough to ensure that the job was done properly and we would not have a repeat issue. Would definitely use them again!
The service was great. This was the 2nd professional I had attempt to clear the clog.The tech arrived on schedule and kept working until the drain was cleared. Kept me updated on status. For the first time in over a month my kitchen sink does not back up. Thank you Roto Rooter. 5+ stars!
Johnathan went above and beyond! Her was very professional and extremely knowledgeable. He was here sooner than was first estimated. We would highly recommend Johnathan and Roto-Rooter to our friends and family.
My husband and I were stressed, feeling overwhelmed and in desperate need of a shower. Jonathan Eichhold calmly reassured us while he took care of our crazy horrible mess. Afterward the rest of the team came in also resolving needed …
DO NOT USE THIS COMPANY!
I had a severe plumbing emergency. RotoRooter gave me a 4 hour window during which they would arrive. With only 20 minutes remaining in the arrival window a …
Jerry arrived on time, was able to assess what needed to be done, explain the process and the potential risks, and presented us with straightforward pricing. He was quickly able to clean our plugged drain and help explain how to prevent it …
We had our basement toilet and shower start backing up sewage on Friday evening. I had tried calling 2-3 other local businesses but no one could come out until Monday and we had several guests showing up in a few hours for a birthday …
My water heater ruptured late on a Friday night. I called Roto Rooter Saturday morning, and by 1pm, I had a new, fully operational water heater installed. Jon was great! He responded quickly and was very honest and up-front with my options. Jon is hands-down the best plumbing professional I’ve ever used. Thank you, Jon!
After trying to repair a bathroom sink faucet leak, tech determined that the faucet needed to be replaced. He arranged to return the next morning to install a new faucet of my choosing. He did an excellent installation job and showed me …