Roy Strom Refuse Removal Service

Garbage collection service, LRS / Roy Strom

Roy Strom has been a trusted partner of Chicagoland businesses and residents since 1944, providing dependable service across our family of … See more

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Roy Strom Refuse Removal Service Reviews ( 43 )

  1. Excellent service i spoke to George explained my situation and he made sure it got taken care of great job great service great ppl and thank you george and your staff

  2. I have lived in north riverside my garbage man is extremely rude taller guy who parks in front of my garage and won’t move even when I tell him I’m late for work . His response is I have a job to do you have to wait.

  3. I have been living here year in half and this guy have forgot the garbage 4 times he just drives past it’s clear and can be seen it’s so full right now we are using others garbage dumps there no we’re by ours.and also only two people live in my apt that includes me so this been sitting for while.

  4. Tiny garbage cans and even smaller recycling cans. The workers that do the river grove area and horrible. They dont put the garbage cans back where they found them, but instead leave them infront of your garage or in the middle of the alley.

  5. Villa park resident. Last year was great this year is a mess. Cans are thrown all over the place and its as if the policy on what things that can a cannot be picked changed and nobody sent us the memo.

  6. The service is amazingly prompt every week and they always leave the cans upright and out of the way. They are always very friendly and courteous when we interact with them.

  7. I contacted them with an issue and George responded to my email right away. It was after business hours. He took care of me right away. I highly recommend them. Great customer service!

  8. Amazing service!!! My son forgot to put out yard waste and they were so accommodating! We have had their service for more than 10 years and always smiling and polite. I highly recommend them!

  9. Great service. They are very responsive when we have questions relative to the waste management services. We had an issue with someone using our dumpster for their trash and George was quick to address the matter and come up with a solution. Thanks George!

  10. I was glad I called and spoke to George. As an empty-nester I realized I didn’t have the need for those big garbage cans (plus they’re heavy when full). George told me he could help. He offered me the smaller cans at a lower cost! Imagine that! Thanks, George for making my life a little easier!

  11. Great company, I live in La Grange Park, my village gave me a list with 8 companies to choose for my 30 yard dumpster, I called Roy Strom last and I’m glad I did, from the girl answering the phone, to Jim in dispatch to the driver that delivered, they were all pleasant and very helpful, the price was right too.

  12. Best pick-up service ever! Staff is always courteous and professional no matter how much or how little we have for pick-up! Once they actually waited while I ran in the house for another bag!! I would definitely use them for non-pick-up items through the Village.

  13. On July 3rd 2019, they had skipped our pickup. I called the office and the guy that answered the phone, I did not get his name, was very upset with his driver for missing the stop and said that he would be out on July 5th for the pickup. …

  14. I could set my watch as to our multiple pick up times for our 2 dumpster’s trash & recycling . We have a very conscientious ” trash collection engineer ” ( Our association changed services due to rising costs of our previous trash collectors ). Ray Strom is a good choice in Oak Park for condominium associations in my opinion ..

  15. Whenever I call with a question about my garbage pickup, it’s answered quickly and courteously. Yesterday we had some bundled yard waste by the curb with stickers on, not knowing that stickers aren’t required for bundled yard waste. The …

  16. Worst experience ever. I ordered a garbage pickup for Monday (because they couldn’t provide pickup for the Saturday or Sunday). Sunday night I put my garbage outside for pickup on Monday and it was never picked up. I run my business from home and it looks really bad that my garbage is just sitting in the front of my driveway.

  17. I had an issue and sent an email at night. I was quite surprised to have George respond quickly and resolve my problem. You’ can’t ask for better customer care or service. Once again, the Roy Strom Company has earned my loyalty!

  18. We have had many companies in our village . RiverGrove defiantly made the right choice choosing Roy Strom. From our driver to the customer service all the way to the owner George it has always been a pleasure. Excellent service!!!

  19. We just got married and are consolidating households. So much stuff to get rid off. I spoke with George to request to have a dumpster at our house. He quoted a very fair price and within 24 hours we had our dumpster. I have an odd shaped …

  20. Roy Strom is easily the best waste pick up service I’ve ever dealt with. We live in an unincorporated area, and had a choice between three different trash services. Not only was Roy Strom the cheapest, but they’re the absolute best. Their …

  21. I’ve had the pleasure of working with George and every one at the Roy Strom Company for the last 4 years. They are a top notch company that provides quality service to its customers. If your looking for great and quick refuse service contact The Roy Strom Company!! You won’t be disappointed I promise!!

  22. I am very satisfied with the customer service! George Strom gave me a phone call and resolved the issue in a timely manner! Will be keeping their services! That is exactly how customers should be treated! Thank you, Roy Strom Company! …

  23. We’ve been using Roy Strom for about five years now. they have the quietest (and best looking!) trucks. Consistent pickups in any weather. Drivers go above and beyond. A++ would use again (Chicago NW Side, commerical)

  24. We have used this company for waste removal services for the last twelve years or more. Recently, the driver for our route will not consistently pick up the waste. When the office is called they make excuses and ask for extra fees to pick …

  25. We switched our refuse pickup services to Roy Strom Company several years ago after using Republic Services for many years. Since that time we have been completely satisfied with the services and very grateful for their commitment to …

  26. lrs has been very good to villa park, not always the most timely but they get everything off the ground and the drivers tend to be chill. the service provided has been fine for the price paid and yard waste is acceptable

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