We offer home heating oil, propane, and other fuel types along with heating service such as equipment sales, installation, repairs, and cleanings. See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 12PM |
257 Sheep Davis Rd, Concord, NH 03301
Professional service, quick response.
👌🇺🇲 …
GREAT DRIVEr #1307 THANK YOU
Aweful service
Prompt and helpful on the phone, delivery as promised.
Don’t do business with this company. Absolutely terrible,
Hands down the worst fuel company in New Hampshire.
Great customer service and delivery drivers! Highly recommend
One of those scumbag employees almost made a huge accident on 93 trying to cut us off on the highway with children in the car then proceeded to give me the middle finger
Unreliable service, was supposed to be on auto fill, ran out of oil 2 monsths in a row
Prompt, professional and knowledgeable. Super happy with my service experience!
would have been a 5 if the phone wasnt busy over many attempts
Easy on line site to navigate. In this case today, same day service. Fast, easy, done!!!
Delivery service is terrible, and their customer service policy is to put you on hold for hours and never return your calls until you give up on the fact that they damaged your driveway despite clear notes “NOT TO USE CUSTOMER DRIVEWAY”
In the middle of a global pandemic all they are worried about is getting there money i have a 4 year old that lives with me and we are in desperate need of heat and they don’t care
Great service and Bill the driver was absolutely the best. Pleasure to deal with!
Love the auto email from Rymes. Very timely once delivery of fuel. Thanks!
Horrible customer service! Service department does not return calls! Paid off my account and left. Why be a propane slave to a company that doesn’t respect its customers.
great service! love ordering on-line and they usually deliver before the estimated date!
Craig McWilliams came out to do a clean-up on my furnace but also found other parts that where broken and rusted and fixed it before it cause me more problems down the road
Delivered oil , friendly, quiet . Nice guy named Paul K . Did not even know was here. Know his job
I like that they are a local, family owned company. In addition to the valuable services provided within the context of their business, they also support causes and events that are important to the community.
Customer service is very rude and cannot EVER give you a delivery date. I changed to a much BETTER company.
Their oil service is o.k. Their customer service is sketchy, their communication stinks. Their service techs are the rudest bunch of jerks I have ever talked to. Do NOT let them in your house!!
We have been a customer of Rymes for many years. They have given us outstanding and dependable service. Highly Recommend!
Rymes customer service has been extremely helpful and pleasant every time I have spoken with them. Great job!
These guys make you jump through so many hoops just to order oil. Very long hold times to speak with a representative. Why do you need to run my credit report when I have CASH?
Prices well above others in the area and we never know when they will deliver.
Rymes automatic always are made withiut any need to call for service!
This ensures the peace of mind of the homeowner!
Can’t get through to anyone when you call. Over priced; get the run around when you call. Would not recommend this company to anyone
I’ve been trying to reach them by phone and email for nearly a month. Are they actually still in business? A machine answers the phone but you are put on an endless hold.
If your bill isn’t delinquent then they treat you well….if you fall on hard times they do not care they will let you run out of oil and freeze.
waiting on the phone for someone to speak with is simply awful at this company call ed several times this month to no avail. they should have a method to tell you what number you are in the que so you can determine whether or not you want to stay on the line….
We’ve been using Rymes since 2004 and have been very happy with their service including billing, emergency service, and delivery. Thank you!
We had Rymes for years to clean our furnace and very happy with them until we called this year for a cleaning and was told they would not because we don’t buy our oil through them. Very disappointed
We had wonderful customer service tonight in Windham after a call with Shayla to get a last minute oil delivery on a Friday night before Christmas. Thank you!
Evan at Rymes is the best. Conscientious and thorough. Was having an exhaust smell and he was able to fix it and checked to make sure the smell was gone.
Look up Johnny Prescott you won’t be disappointed and they’ll actually take care of you
Supposed to be on auto delivery. Propane is so low I shut it down over the weekend. Was promised a delivery today. No show. Not the first time. Guess they tell you what you want to hear and hope that you’ll understand when they come up with some lame excuse. Gotta re-think this arrangement.
Overpriced due to the Rymes family selling the business to a big corporation. If you’re looking for the best value for your money this isn’t the company for you anymore unfortunately.
They will let your tank go empty. DO NOT USE! Terrible customer service, virtually non-existant! STAY AWAY! Do not give them your business!
I am on a plan with another company. When Rhymes had the lowest prices by far last fall, I called for a one time fill and they delivered the next day. I’ll be switching to Rhymes as soon as my current obligation is up
This place is one of the worse fuel companies you can deal with, they auto fill you when the prices are at the highest, and when to call you stuck on hold for 30 minutes before anyone answers the call then your but on hold again, I switch to Aaron & Goss and am super happy, switch before it’s winter.
Always a pleasure dealing with this company, they service my home, and rental for oil and propane. Their staff is attentive and friendly, if looking for a local supplier you should reach out to Rymes!
Rymes has my business! They are professional, timely and competitive.
I needed service and was pleased with the whole process. Keep up the great job and I highly recommend them!
Woman lied on the phone about what time the service guy would arrive t fix our heater. It’s an emergency, we’re freezing, and they may or may not show up. All fr at least $183.
15 Oct 2018: Called all four locations with their “local” numbers. Sat on the phone for a total of 45 minutes and no one ever answered. There goes their chance at installing a complete new gas supply system for my home.
We are very happy with Paul K.,one of Rymes drivers. He was very nice on phone and left apleasant note with the delivery. Always great service. Thank you.
I would like to let you know that Matt, who answered my service call in Chichester today, was SO nice, answered all my questions, fixed the (not really a) problem in no time at all. I haven’t encountered a better example of customer …
Keith C & Nate A installed a new Rinnai on Monday at my house on Gillingham Rd.
They were timely, neat & installed the unit without any issues.
Many thanks for great service.
2 stars for coming out at the beginning of the pandemic to service our tank.
Not the greatest customer service, always rushed on the phone and they refuse …
Not pleased to pay $125 service call to start propane wall heater. They didn’t do anything but push ignitor button which the pilot light kept going out. Just needed a cleaning!!
Just a suggestion Rymes….make sure when you tell a customer about a budget plan, that it aligns with what you have on your website. …
Best service ever! Dealt with my heating issue in a timely fashion. Very polite and respectful. William L. Showed up on time and was very understanding. Explained everything he was doing and went above and beyond to make sure our needs were met. Thank you so much !
Good luck dealing with the customer service people. One of the worst customer service experiences since having to deal with them in the past 2 months. I would compare them to Comcast. Good luck if you’re stuck with having to use them because it’s their tank.
Their Telephone line is always busy, no one answers evening after trying 11 times thru out the whole day, and there’s no Voice Mail available during their Open hours. …
Difficult to pay for the actual amount of fuel delivered without having to call; and customer service did not provide any solution other an a credit to my account. After speaking with management the situation was addressed, but this took too much effort on my part to pay an accurate price.
Called at 5:00am for an emergency delivery and spoke to their answering service. The answering service charged my account an extra $105.00 for emergency delivery. It is 2:53pm and still no delivery. Called back several times today and …
They delivered oil to my neighbors apt. Left us the bill. Then wanted us to go tell the neighbors who we didn’t even know to pay the bill. We told them no. Then they wanted us to go and get their name and phone number… again we said no. …
Had them install propane lines to my new fireplace in York Maine. Professional guys arrived on time, did a clean, neat job and price matched their estimate. Good Folks, would use again.
Immaculate customer service and prompt deliveries. Myself and many of my family members have used Rymes for Many years and have always had stellar experiences. If you’re looking for the best of the best you’ve come to the right place. Thank you Rymes!
When I moved into my home I found there was very little oil in my take. The sellers also had the propane take removed. I called Rymes an told them of my situation. They came out that same day. And filled my oil and installed a new propane tank. I’ve been a satisfied customer ever since. Thank you to the Rymes Team.
I found Rymes after being disappointed by the high prices my previous vendor charged for parts for my condensing Buderus (GB142) boiler. Rymes handled the repair orders very quickly, offered a fair price and their great customer service has earned my future business.
Jim W. serviced my propane furnace problem by purging the pipes and performed an excellent job. He had to work on it 3 times to purge all the air out and now my system is quiet and the banging drum noise vanished finally. Extremely pleased with his work on behalf of Rymes Propane and Oil.
I have to give high kudos to the technician sent out by Rymes in yesterday’s blizzard. Not only did the tech have to walk thru knee deep snow to get to me he fixed the problem with my furnace and made sure this 70 year old lady felt safe before he left. Have used Rymes for five years now and had nothing but pleasant things to say.
Prompt service but communication with customers needs work. They should tell people about the fees before sending technicians to test gas. I am new to propane and was told they are obligated to check if there is the smell of gas. Forgot to …
I have the worst service imaginable from Rymes since they took over Fuller Oil. I am on automatic delivery for Propane and fuel oil and have run out of oil once again last night. This has happened 3 times in the last six months. They say …
Had a delivery the day before Thanksgiving the girl insisted I only needed 150 to make my tank full. I get home Sunday and see its only 3/4 full. I called at 830am Monday morning only to be told a supervisor will call me back later that …
I was supposed to get a propane delivery last Friday. There was another delivery truck in my driveway when they came by. They didn’t stop to ask to move the truck so they could deliver. They kept on going. I had to call four times this week …
Was a customer for years. Since they were bought out its been just so so. Pricing no longer competitive and customer service is terrible. Moved on.
I am one of the unfortunates who entered into a PREBUY agreement with Fred Fuller. I am now in an agreement with Rymes so I am on auto delivery and my fuel is paid for at a rate much higher than market. …
After years of service with Rymes I recently encountered a billing dispute, the genesis of which was an incorrect email address in Rymes’ system. This was discovered in a conversation that I had with Devon of Rymes’ Concord office today …
As long-time (30+ years) Fuller Oil customers, my wife and I were a bit anxious when we first heard of the Rymes acquisition. …
Rymes Oils really came through for us when our other oil company ran us dry. They were courteous, prompt and showed up exactly when they said they would. I would highly recommend Rymes for your oil, propane and service needs. They also offer a discount for prompt payment which we like.
Russ @ Rymes has been providing our family with EXCEPTIONAL customer service since we engaged Rymes last year. He has provided great communication and information exchange on every single engagement we have enlisted his help with, since we …
Great prices and great company. I have had a few drivers this season but Courtney L has been the best. The last few times she has arrived early am on the first day of the run and delivers to the correct tank every time ( I have two which seems to confuse some) Thank you!
I am not yet a customer but I WAS going through the process. I am so unhappy with them already there is no way I will be doing business with them. I needed a tank to supply a new generator I have had installed. A guy came to the house to …
We bought a new house. Rymes put the tank in. We call around to see who had the best price and service. When we spoke with the Rymes rep, he advised if we chose to go with someone else, they would come out and take the tank out of the …
Not reliable delivery. We had automatic delivery at a residence in Stark NH with Rymes for several years. We ran out of propane last winter and all of our plumbing froze up. Rymes has refused to assist in the cost of repairs even though …
Rhymes Propane & Oil delivers a level of professionalism & customer service that exceeds that of other propane companies in our area — and frankly that of many companies I’ve dealt with across the board. As the manager of a fine dining …
You delivered oil to my house, even though I called you during the delivery, because my security cameras were tripped, and told you to stop because I am not a customer. Your driver had to drive past the address marker and walk past the …
I need my propane tank removed . I have called several times and was told someone would call me back .
No one Is returning calls , no one is answering emails. …
I’d like to commend the delivery driver, Annette, for her thoughtfulness.
We had recently had our driveway paved. I had my SUV down at the bottom showing …
Recently had issues with my oil/propane company so went back to Rymes who had been my company for years. Don’t know why I ever switched. My previous propane company came after being notified that I was DONE with them came and took away …
Absolute Joke! Discriminatory and disrespectful toward military veterans and their families. I paid for gas hook up back in October and 5 months later it is still not complete. Had to hire an attorney to get them to respond. They charged me …
Cannot get ahold of anyone at Rymes. I sent an email and still no response. Very poor customer service.
We’ve always had good service with Rymes. They are here with deliveries when they say there’ll be here, our delivery man John Hy, does a great job too. They have been super on any service call for us also. Only problem I have is wish they could mail or email invoices after a delivery cause they get lost when left outside.
I just got a oil delivery from Rymes! There truck driver,(Bill Tumor) is the greatest! We have extensive shrubs and flowers in front of house where the oil filler cap is. We work hard on keeping our landscaping appearance looking alive and …
11/13
Still have no heat, and it was 45 degrees inside when I woke up. If I had a choice I’d go with someone else. …
We have been business & residential customers of Rymes for approximately 19 years & they have always given us great customer service. We have recommended them to friends,family & customers of ours who are also very happy with Rymes. …
What happened to this company? We dont need an $800 fill up in mid May. Cant ever get a hold of anyone. Mixed up credit cards, biling wrong cards. We will be switching.
I got charged a payment overdue fee in error and it was solved quite quickly once I called about it. …
I Called Rymes Propane today to switch my services. Shayla W Assisted me in setting up a New account. Of course I was irritated with another Company so my mood wasn’t the greatest. She did an outstanding job helping me and making me feel …
Permanently closed? I’ve been trying to call for several days (here and Bennington), option #2 (existing customers), to continually hear how busy they are this time of year and nobody ever picks up. I then tried option #1 (new customers) …
1 hour waiting for some to answer phone. We have 1/8 tank we need oil today. Sorry, the earliest is Feb 14, 2022. We can’t wait that long, this is an emergency. They cannot deliver until the 14th. We should have called weeks ago. Nice…
I am very impressed with Rymes and the technician, Jimmy. The office was extremely reactive to my call, and then the technician who showed up within just a few hours was highly experienced and wonderfully knowledgeable about my system. He …
3/17/22 1.03 MORE EXPENSIVE than the other company with an orange logo….I would give them no stars but I cant …
Called Rymes today to tell them I was switching service and wanted to know if they would buy back the propane in the tank when they came to remove it. I was told no and that they will charge me $95 to remove THEIR tank. Never missed a …
Every interaction with Rymes employees has been courteous and professional. One oil delivery driver took the time to tell me about other services, such as propane delivery and setting up a delivery schedule. When I asked him if he received …
Nice Work! Our plumber identified a frozen regulator outside as the problem for our heat shutting down at night. He said “you probably can’t get the propane co out here after 3 today, but when they come, don’t let them tell you that …
Horrible Customer Service. New to the Bow area and signed up for a delivery contract for the 2018-19 season. Needed a tank inspection before Oil delivery as I had noticed a small drip from the bottom of the tank. Delivery man who did the …
Ran out of fuel and the temperature is below 0… spoke with a representative who was plesant and fixed my issue almost immediately. Set me up for a delivery and got it the night before it was even promised! Nothing but great things to say …
I’ve been a Rymes customer for about two years and they are the best propane company I’ve ever used by far. They always refill us with plenty of time to spare without me calling. Knowing my tank was more than half full, I called once before …
Having a 3 week lead time and not being able to give any sort of delivery window is completely unacceptable, I order oil once an month, so at their rate, I would have to order oil for the previous month the week after I just got a …
I wanted to take the time and say thank you to Rymes and your staff.
I called Tuesday afternoon asking for a oil fuel delivery ASAP since we had less …
I ordered my oil online, for the first time. It was pretty cool since I do the majority of my bills and work after midnight. It was nice to just be able to order it at my convenience. The site gave me the price, and said they would deliver …
I’m not even a customer of theirs and I’m not impressed. My sister-in-law who I am staying with is their customer and she placed an order January 8th and we still don’t have any propane. Apparently if you aren’t on demand you don’t matter. …
This company is not professional nor customer friendly. We could not reach them for several days, drove to the location. Could not get a delivery for several more days and also could not get on auto delivery. This long time customer went …
So on hold for 1 hr for emergency , called back another 1/2hr still don’t answer . Why have emergency line when it doesn’t get answered. Don’t count on them for emergency needs !
Our former fuel supplier had us run out of oil twice last winter and once this winter; while on automatic delivery. We finally had enough and called Rymes Propane & Oil. We experienced outstanding customer service from a girl named …
Not a fan!! Had them for a year after Fuller oil and dropped them like a bad cold!! Just like the winter I had with them!! I don’t know how many times I had to wait for them and 5 gallon cans my self🙄👎🏼 …
Absolute nightmare to call and order from. Time window of 8:30am to 4:30pm and must be present. Absolutely a joke of a utility company.
Don’t answer the phone, prices are high, charge a hazard fee for oil delivery and wouldn’t let me stop auto delivery of propane. Went to another company and kicked Rymes to the curb. BYE BYE!
They don’t disclose prices online so they can change prices as often as they want. They also deliver frequently whether you need it or not. I had to call them about the ridiculous number of deliveries that they were making, which benefits …
They are over priced and don’t answer their phones half the time. I actually had one of their customer service reps tell me if I wanted to pay more money, I could pay to take someone else’s oil delivery. The other half of the time their …
First, they don’t answer the phone, second order oil at one price then change another after delivery. Then their prices are highest around even with 20 percent discount. Now they’re charging $11.62 hazard impact fee automatically. My last …
I have been a customer for decades. Rymes is almost impossible to reach by phone and when I do get a person she is usually curt and often rude. They came and filled my propane tank for over $5.25 a gallon. Then were nasty that I didn’t happen to have $1,300 plus to pay it off in 30 days.
Waited on hold 20 mins to find out what their pricing was…then put BACK on hold an additional five minutes before being told their prices were significantly higher than others in the area. 🙄 Kind of impressive these guys are even in business. …
Thank you Rymes for your recent delivery just before/during the big storm , when I needed it. You never let us down!!
This company has really gone downhill in the last 9 years. Trying to renew my contact was not fun. On top of the price increase the woman on the phone was not friendly. Much different than the people I dealt with in the beginning. In person. This could be the last season I use them.
Worst customer service ever. They abandoned a propane tank on my property. It’s been months. Highly advise finding a different company to use.
Loved using them when I actually used them. But it’s been pulling teeth trying to get my decent sum of money refunded that they owe me. I’ve been waiting 4 weeks now. I’ve been ignored all this week when I’ve reached out about them resending it out and I’m about to have my lawyer give them a call.
The absolute WORST COMPANY TO DEAL WITH! I have been trying for over a month to order Propane. I have been hold for over 3 hours each time I call and still unable to get through to them!
Several weeks ago we scheduled servicing furnace and burner for today. Window between 8 and 10, it’s now 130, hubby has called them twice since 11, person answering the phone has no way to do anything but contact service manager who appears …
I would give them 00000 stars. I have been waiting for the District Manager to get back to me. I am getting the runaround. Ever since their technician came to my home and clean my furnace the system has not worked properly. To the point …
My family has been using Rymes since 1974, back when they were on Waverly Street here in Antrim. They have gotten too big and customer service has gone by the wayside. Long wait times on hold, difficulty getting answers when with a human. …
I don’t usually make it a point of posting bad reviews, but I’m very disappointed with how Rymes has changed over the years, and want to help others avoid what I experienced. …
If I could give zero stars, I would. I have had the worst experience with this company. They charged me for gas over a year after moving out of a rental property, even though I asked them to close my account. I’ve spent months trying to get …
Rymes is by far the worst company for propane and oil I have ever dealt with. From their high prices to poor customer service and half hour wait times on the phone. I finally switched to a different company for my propane needs. The persons …
Can’t get anyone on phone for 2weeks , calling 3times a day. Waited 12-20 min. Each time.ended up changing oil co., But have to mail cancellation letter, because no one answers phone. Very disappointed as we had Rymes for years.
They have the worst customer service ever! you end up oh hold forever, if you email them they don’t reply, if your lucky enough to speak to someone they apologize for the problem then transfer you back to on hold again for ever. So end …
Just abysmal customer service at this point. Their online portal was down for weeks while it was “upgraded”, and getting someone on the phone is close to impossible. All account history is just gone in the new portal. They haven’t had their …
From my mother in her 200 year old house.
“Many thanks to Larry F. out of the Concord NH location, for calling a halt to …
Terrible customer service. Tried to establish service for 2 recently purchased properties with their propane tanks. Told had to have “business Rep” call me us. No call back, no one answers business number. Been escalated 2 times by residential group and still no return call. Calling Eastern Propane before I run out of heat.
Bob Couture from Rymes has been top-notch. We have been renovating an old house that required completely new systems. Rymes has been so responsive at every step of the way. Bob has been our contact and has been a complete pro.
Called 5 times over 6 days trying to get a tank fillup before a major storm. Waiting 15 minutes on hold each call. Was told each day that the truck would come but day after day it never came. Now, the day before the storm, they say I can …
We finally changed our propane from Rhymes to Just Oil saved over a $1.10 gallon. They picked up on the first ring and delivered our oil on time. Best decision we made. Thank you rhymes for pushing another customer out the door you saved us money. And headaches.
I have been with rymes going on 4 years and the customer service has been lacking but with the acquisition by superior plus, a bad situation has become intolerable. Now all of a sudden after 3+ years they want me to fill out a credit …
My friend has been using Rymes for 5 years. He has always left a check and paid upon delivery. Somewhere along the line Rymes lost his check. When they delivered next, they used that check for the lost check delivery, this narrative …
I’ve had this company service multiple properties of mine for 5 yrs and was a reputable company when first with them. They have since sold to a national company (superior) that has performed shoddy gas installs, poor communication and major …