Sacramento Municipal Utility District is your electric service. That means we work for you through your locally elected Board of Directors. For over 70 years as your community-owned, not-for-profit electric service, we’ve delivered on a fundamental promise: to provide you with safe, reliable electricity at affordable rates. We’ve been committed to serving our community because we’re part of the community.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 6PM |
| Tuesday | 8AM to 6PM |
| Wednesday | 8AM to 6PM |
| Thursday | 8AM to 6PM |
| Friday | 8AM to 6PM |
6301 S St, Sacramento, CA 95817
(Translated by Google) Smudge
(Original)
Smud
I hate SMUD!
(Translated by Google) I am satisfied with the service, thank you ESMUD staff for excellent work …
Bunch of rats
Nice place
On Point Services
Love
Nice
good
Horrible customer service
Horrible customer service
Poor billing service.
Love it
Power
I
Great place to work.
Very nice and easy to deal with
They are a JOKE
Very poor service
Quick service and helpful employees.
Good job, customer service is great
Terrible bill pay options. I can’t believe how hard it is to give them money.
Screw SMUD all day every day!!
Plenty of workers and the line goes pretty fast. Friendly workers.
Good service and they were helpful/ assisting to our needs!
Services are a bit pricey but smud has been more than cooperative with me
My tree fell and they dont wanna come the electric wires are in the street
Poor customer service the guy wouldn’t even help me pay my last bill
Simple question about bills. Sarah was very polite & helpful. Thank you.
Its very clear place.
These peple are a** holes! There customer service is awful & there’s nothing you can do about having to deal with them…
Honest concept of community owned, good programs to “invest” & save, cool website statistics. Good rates.
They provide excellent service for low-income customers
Horribe service with no empathy for those in financial struggles. I got a fee of $175 for missing two payments.
Always very helpful
Terrible energy company.
Great organisation. Good service and they were helping for our needs when we visited SMUD office.
I just had the sweetest woman help me in customer service. She was a joy to deal with.
Power goes out all the time no explanation. Representatives have no sympathy at all when making payment arrangements
Never had problems with my power until i moved to Sacramento, and been dealing with SMUD. Terrible service.
I’ve been helped everytime excellent service
After 25 years with PG&E, I have to say SMUD is a breath of fresh air
Really lousy attitude toward their low income, rlderly and the day high rates! Sacramento needs another power company, this one stinks!
Tenants moved out and SMUD left the power on
As the owner I called in to transfer or start service and I’ve got a bill already.
Thanks SMUD for being a modern power company that doesn’t need electricity shut-offs like other utilities that don’t maintain their outdated equipment.
Three outages in the last week. “underground cable” problems.
Really? After years the underground cables suddenly wore out 3 times in a week? BS
Power goes out randomly once every month or two. It’s starting to feel like I live in a 3rd world country with their horribly managed electrical grid. Pathetic.
Bills have always been.
The known greedy looter and robber of national resources! They also don’t care about COVID-19 situation! They are still charging people including penalty and interest fees as well!
Sketchy utility. Provide all the information they ask and still “cant confirm identity, please come in.” Unfortunately the only service in Sacramento.
Just found out I can’t put the size of solar on my roof that I wan that would allow me to use the A/C more often then I currently do. All because I try to not be a huge energy hog while using SMUDs power. catch 22 much? change your dictator way smud!
The customer service representative Diana really helped us with our experience with SMUD. Thank you again for your help!!
There are amazing people working in SMUD that I got to meet. This company really does do as their slogan says, powering forward for all of the Sacramento area together
If you can stay away from this company I would.. I’m in middle of filling lawsuit on smud. This company charged my residents 300 dollars. Saying it’s from 2015 it’s almost 2019 and they can not provide documentation of this so called charge …
Their customer service is CRAP. When my husband called in to arrange a payment they said they could ONLY talk to me so I we had to Call back. When I call the following day, they refuse to talk to me regarding the account because it’s under …
As the owner of a property, I am not allowed to see if there is a leftover balance when my tenant moves out. Hence, returning deposit and assuming I won’t get asked for $ if there is a balance is my current situation. DUMB
Sent me one billing statement by mail and then stopped sending statements. Now telling me I have a past due balance even though they did not send me any new bills or email bill notifications. Tried multiple times to access my account with …
The weather stripping program is incredible! The young man that came to my home to assess what could be done to help me save energy and money was professional and knowledgeable. I’ve always experienced good customer service. Thank you!
SMUD is a local gem and a leader in sustainability. The public lobby has several demonstration areas designed to help customers better understand the potential for saving energy in their homes. Highly recommended!
Mr.Carlos is such a helpful person at Customer Service and fast efficient service.
He makes my work is easy and superbly fast.
SMUD. WOW. All I am trying to do is set up an account. Ive called multiple times, Ive removed a credit freeze *since ive had my identity stolen* I cant use the online portal, I cannot make it to the office during business hours, and other …
SMUD is an amazing company with amazing customer service.
Helpful. Friendly an made paying my bill fast.
I called and spoke with a supervisor during a power outage after a storm and explained to her (can’t remember her name) an elderly person who was ill needed their power and the pole damaged has behind his house. She made it happen during a crazy busy time. Thanks for helping someone in need bless your heart . ❤
When did smud go digital, I remember when they were in trouble for estimating bills and now modern tech gave them total power over everyone.
We have to pay and they know it but during a pandemic and come on people this …
SMUD has been very difficult to work with. They are a non-profit agency that nickel and dimes their customers to death. They try to get their customers to pay for problems created by SMUD. They damage your property while making repairs …
Wondering WHY my bill is more than last year this month when our dryer has been out for the last month and we have been extremely careful about our electricity usage during the higher rate part of the day (5pm-8pm). I second that a lawyer and legal action must be taken immediately because something very fishy is going on here
I WANT THIS TRUTH TO BE KNOWN.
SMUD has saved my WELL-BEING
during this PANDEMIC! …
Incredibly unhelpful customer service. Computer system charged me twice, when I called to have one of the payments canceled they told me I needed a letter from the bank. Got the letter, faxed it to SMUD, then they said that won’t work. They …
This place is a joke, I have been watching my energy consumption way more than last year and making sure I don’t cook dinners or leave anything on during the FORCED “time of day” rate that I am FORCED to have. My bills is about $50 more …
I appreciate the customer service, the energy assistance program, and the ability to pay my bills with ease. The SMUD rep came to my residence today and he was very polite and helped solve an issue I had for some time and was unaware of …
The customer service staff at the call center are first rate!
They are uniformly professional, knowledgeable, personable, and very patient with me. …
5 Stars for Diana at SMUD,
Hello, I am writing this review about Diana, I was so far behind paying my SMUD bills for several months, on 1-Oct-20, I decided to start paying for my Smud …
First time calling customer service. Judd was brilliant. Gave his suggestions but went to go check to make sure his advice was correct and if anything was missing. Thats why he gets 5 stars. Overall good customer experience. As a whole …
I’m absolutely LIVID with SMUD! Day 2 still no power and it’s only affecting my house and my neighbor. SMUD lines it’s executives pockets with big money while not upgrading its infrastructure. My 91 year old grandmother is freezing while …
Customer service is terrible. Kept cutting me off every time I asked a question. Rude
SMUD usually provides good service but my power has gone out for the last three consecutive days! VERY ANNOYING!! I hope they drop the excuses about a blown fuse for three days and get back to providing good service. After all, I don’t have a choice for my electric service provider!!
This the second extended power outage in 8 years. We are heading into day three with the last one lasting one week. I get it: weather happens, but this storm was not a major one — just your average annual whopper. Sounds like there is a …
i sold my house and smud will not let me pro rate the electric bill.
Had to drive 25 miles each way in 100 degree heat to their office to establish Electric service since they could not do it over the phone (Unlike PG&E). They will NOT accept my Medical eligibility as proof of low income, so I had to submit …
Brandon, an Energy Consultant was outstanding in supporting me in navigating the HEAP Energy Program. After attempting for a year to get assistance, Brandon was able to move me into a position to get help with paying my utilities and energy bills. Currently unemployed I’m grateful for SMUD caring for their customers.Thank you.
Michael was so helpful in the lobby. He went above and beyond for me gave me information on resources and was genuinely happy to help. People like him make the company amazing!
I love the fact that i have to wait do all my chores on the weekend to be able to afford my utility bill. NOT
They turned off my power and the guy didn’t even call my husband back. I am now upset and frustrated
God sent me an angel today. Thank you Rita B. Not only did she go out of her way for me but she did so by 3. 3x out of her way for a stranger that really needed someone to help and to listen and to most IMPORTANTLY CARE. SMUD KEEP RITA B. …
I thought SMUD was leading the way to renewable energy until I got a letter in the mail stating what their new net metering program is for all new solar projects after march 1st, 2022. They claim to incentivize solar to clean up the bad air …
]shoutout to shawn for great customer service representative 👏 he’s excellent give that man a promotion and a raise 👍 im glad he’s helping family’s mother like myself its hard put here in this economy. …
Very thankful to be 5 year client/Customer of smud they really is a nice put together company when I got behind on my payments they never cut me off , they even provided me with help with getting some the owed amount knocked down when they …
I NEED MY POWER BACK MY FOOD IS GOING TO WASTE I HAVE INLY COLD WATER PLEASE BRING MY POWER BACK AS SOON AS POSSIBLE
I recently had the pleasure of working with Grace, an Energy Specialist with SMUD. Her assistance was placed in my path right when I needed it. She provided me with resources for financial assistance and instructions on reducing my energy …
Exellent service very kind and undestending doctors and nurses
After all my time of having SMUD I usually get charged the amount I was given shown on the app but for some reason on this bill I get charged extra that was not shown and when I called they said it was taxes that don’t show ??? Never has …
They try to get their customers to pay for problems created by SMUD. Recently had a blown transformer due them not trimming branches they should gave done a while back. It took out two of our appliances. Technician that was working on …
See them out weekly and all but they haven’t added or fixed any streets lighting or lights on roads so on and so forth, very unsafe dim lights or no light at all throughout county city and all the communities. The state needs to do better …
I have been very pleased with SMUD’s service over the years. Not that we have many options, but I’m happy we don’t have to deal with PG&E!
Some employees feel that they are on the sky,.but they don’t catch yet that on sometimes we are on the highs but dramatically we just dropped,. They are on the dream,they don’t see the real yet, the hospital full of sick people,.I hope …
i just spoke with the best customer service rep named Brenda and then I receive a card in the mail with the sweetest message. That was so unexpected and it was just knowing that Smud cared!!! Wow made my day, Thank You Brenda….
“ThankYOU!” to all SMUD worker’s. Grateful for your outstanding hard, round the clock, quality work- which make our lives amazing 💝
You’re APPRECIATED 😃 …
Worst utility services, rates, policies, and billing I’ve ever experienced. Just ended approx. 3.5 year service, and I will never live anywhere served by SMUD again. …
After losing my job during the pandemic and having to stay at my mom’s house (outside of Sacramento), I finally was able to move into an apartment, through the help of friends and family. My contribution to staying here, and because I …
I didn’t qualify for low income program because I’m over poverty level guidelines by $170. I’m on SSA and Medicare deducts this mandatory $170 amount from my benefit amount. I have worked since I was 16 yo. I am 71 and guardian to my niece …
A huge thank you to SMUD and all of its employees who have been working hard during this extreme weather! I have always had positive experiences with SMUD, including tree services, power line repair, and general maintenance. From their customer service, easy to use app, and technicians, I can’t thank you enough.
SMUD came out this morning to change our power pole and they were on time, professional, and had them power back on before they promised. They had a huge crew, closed down a nearby street to manage the work site. The crew members that were …