Terrible customer service, zero responsiveness, no technicians available…
I have SHS for my business. For 3 weeks, I tried to schedule an appointment to have a technician reconfigure my security system after a building remodel. Each …
Two years ago, we had a salesman from Safe Home Security knock on our door and claim he could save us money on our existing security system. I specifically remember discussing our plan to move in the next couple years with the salesman and …
I was scammed into a policy by a shady salesmen. After calling and alerting the company was told I was still responsible for the contract. The customer service reps are EXTREMELY rude. They’ve hung up on me on multiple occasions and …
I can not seem to get any help what so ever from their CS . Post on FB my dis satisfaction and they have taken my post down. They did tell me to email and I would get a quick response. That was 4 days ago and all I have received is a …
So had the system for about 2 years. Moving so wanted to cancel. You can’t do it online so I called waited on hold for 30 minutes before it went to voice mail saying leave a name and number and we will get back to you. Then their voice-mail …
I wish I could give a -5 star for this company! This company is a joke! Sales man came to my door to sale security system said it’s a 2 year contract we agreed! They were suppose to put window sensors on windows never did and also claimed …
I have a real estate client who is visually impaired and moved out of state after her husband died. She set up for the transfer of equipment and service to her new residence. The tech came and removed her system, but it never made it to her …
Today I had the pleasure of speaking with James. My experience with speaking to James was remarkable. He took the time to go over every detail and explain thoroughly. He listen to my concerns and went that extra mile to get the answers I …
I’ve been trying to cancel my alarm service and I’ve been getting the run around. I was told in order to cancel I need to send a cancellation email, which I sent 3 emails and no response. I called and someone told me that they was going to …
I called Safehome today and I spoke with a gentleman by the name of James extension 11:45 in the security service department. I was greeted by professionalism thoroughness and a great understanding of his job polite and courteous. I have …
Placed numerous calls to support for a tech to check out my system as the front door sensor was working/not working. Told each time that someone would email me, call me or a supervisor would get in touch with me. NONE of this ever …
Negative stars if I could give them. After being a customer for several years, I was moving. they told me I could get a new system installed at my new house, however it would require a new contract, new 3 year term and increased price. …
Customer service is about the worst that is possible. The service tech in our area was very polite and helpful, the only good side to this company. If you choose this company be sure to read the fine print in the contract. This is a 5 yr …
Worst company I’ve ever dealt with. No service tech available in our area, went without service for months. Their equipment was not communicating with the sensors, although it would ping with their systems. Then, they tried to send me the …
SCAM We were clients for over 10 years, with no complaints until a call on 12/9/2021 for small problem got me turned over to Docusign, who going to teach how to sign docs on line. Sent me to computer, then went too fast to follow and …
Spoke with the representative Hope she was truly amazing helpful explaining and helping me schedule a time that I can have my system upgraded and worked on. I gave her my schedule that I could probably work with so that the repair person …
It’s solely because of Brenden that I’m leaving this review. Otherwise you may have gotten one star. I’m cancelling this service, but if you ran your company as well as your employee, Brenden, runs his part, it would be a different story. …
Thank you James. I called today because I had a notice on my site that I needed a communicator upgrade. James answered promptly and from the beginning of the call he was very helpful and professional. He explained what was needed of me and …
I was fortunate enough to speak with James. He was knowledgeable, thorough and had a great sense of humor. He checked and made sure he knew what the problem was and made sure I was informed. Since I am a senior citizen, he spent time …
Excellent Service Ext. 1181 this woman Angeline has helped with with issues that were stressing me out a Disabled Veteran who Served His Country with distinction and Honor for over 16+ years of Combat Arms Infantry. …
Terrible customer service, zero responsiveness, no technicians available…
I have SHS for my business. For 3 weeks, I tried to schedule an appointment to have a technician reconfigure my security system after a building remodel. Each …
Two years ago, we had a salesman from Safe Home Security knock on our door and claim he could save us money on our existing security system. I specifically remember discussing our plan to move in the next couple years with the salesman and …
I was scammed into a policy by a shady salesmen. After calling and alerting the company was told I was still responsible for the contract. The customer service reps are EXTREMELY rude. They’ve hung up on me on multiple occasions and …
I can not seem to get any help what so ever from their CS . Post on FB my dis satisfaction and they have taken my post down. They did tell me to email and I would get a quick response. That was 4 days ago and all I have received is a …
So had the system for about 2 years. Moving so wanted to cancel. You can’t do it online so I called waited on hold for 30 minutes before it went to voice mail saying leave a name and number and we will get back to you. Then their voice-mail …
I wish I could give a -5 star for this company! This company is a joke! Sales man came to my door to sale security system said it’s a 2 year contract we agreed! They were suppose to put window sensors on windows never did and also claimed …
I have a real estate client who is visually impaired and moved out of state after her husband died. She set up for the transfer of equipment and service to her new residence. The tech came and removed her system, but it never made it to her …
Today I had the pleasure of speaking with James. My experience with speaking to James was remarkable. He took the time to go over every detail and explain thoroughly. He listen to my concerns and went that extra mile to get the answers I …
I’ve been trying to cancel my alarm service and I’ve been getting the run around. I was told in order to cancel I need to send a cancellation email, which I sent 3 emails and no response. I called and someone told me that they was going to …
I called Safehome today and I spoke with a gentleman by the name of James extension 11:45 in the security service department. I was greeted by professionalism thoroughness and a great understanding of his job polite and courteous. I have …
Placed numerous calls to support for a tech to check out my system as the front door sensor was working/not working. Told each time that someone would email me, call me or a supervisor would get in touch with me. NONE of this ever …
Negative stars if I could give them. After being a customer for several years, I was moving. they told me I could get a new system installed at my new house, however it would require a new contract, new 3 year term and increased price. …
Customer service is about the worst that is possible. The service tech in our area was very polite and helpful, the only good side to this company. If you choose this company be sure to read the fine print in the contract. This is a 5 yr …
Worst company I’ve ever dealt with. No service tech available in our area, went without service for months. Their equipment was not communicating with the sensors, although it would ping with their systems. Then, they tried to send me the …
SCAM We were clients for over 10 years, with no complaints until a call on 12/9/2021 for small problem got me turned over to Docusign, who going to teach how to sign docs on line. Sent me to computer, then went too fast to follow and …
Spoke with the representative Hope she was truly amazing helpful explaining and helping me schedule a time that I can have my system upgraded and worked on. I gave her my schedule that I could probably work with so that the repair person …
It’s solely because of Brenden that I’m leaving this review. Otherwise you may have gotten one star. I’m cancelling this service, but if you ran your company as well as your employee, Brenden, runs his part, it would be a different story. …
Thank you James. I called today because I had a notice on my site that I needed a communicator upgrade. James answered promptly and from the beginning of the call he was very helpful and professional. He explained what was needed of me and …
I was fortunate enough to speak with James. He was knowledgeable, thorough and had a great sense of humor. He checked and made sure he knew what the problem was and made sure I was informed. Since I am a senior citizen, he spent time …
Excellent Service Ext. 1181 this woman Angeline has helped with with issues that were stressing me out a Disabled Veteran who Served His Country with distinction and Honor for over 16+ years of Combat Arms Infantry. …