Change the way you think about your ISP. Sail uses cutting-edge technology to deliver fiber-sourced internet to homes and businesses. See more
Read More| Saturday | 7AM to 10PM |
| Sunday | 8AM to 10PM |
| Monday | 7AM to 10PM |
| Tuesday | 7AM to 10PM |
| Wednesday | 7AM to 10PM |
| Thursday | 7AM to 10PM |
| Friday | 7AM to 10PM |
115 Everett Ave, Palo Alto, CA 94301
Excellent service.
Good Speed, but goes down frequently!
Fast internet speed, great service. Highly recommended!
Near fiber speed for 55/mo. Can’t beat that
Easy to do business with. Couldn’t be happier with the download and upload speed.
Good service, please keep on improving. We will be your loyal customer.
Amazing customer service, extremely responsive tech staff when I needed to change my router etc. and best speeds in the area (currently).
+ Great speeds ! Great value for the price
– weak customer service, short but frequent service maintenances and they started raising their prices.
Overall worth the try for sure !
Dustin Jolin helped us with re-wiring of router for house remodeling. He was on-time, kind and professional. He made sure all our questions are answered.
I only wanted to check if my area has coverage & the next thing I know is an email saying they hv to do a site visit. To check my roof etc & I don’t need to be home. Really annoyed with this type of aggressive method. Put me off considering it
It’s been a great experience so far, especially since I’ve barely experienced any slowness or downtime. If there ever is a problem with the network, I’m promptly emailed about potential issues, who might be affected, and there will be follow ups until the issue is resolved. That’s great customer service.
Horrible service and fake promisses. Internet is not fast and they keep putting panflets in peoples doors, helping local tugs to know when you are home or not.
Sail Internet delivers fiber-like speeds to residential and business customers. Its customer service has no parallel among ISPs.
Great speed. Truly excellent customer service. In particular, I had a challenging installation. The installation team was professional and very diligent. They did a clean, expert job.
The worst service ever. The employees are unprofessional, they don’t showed up for the appointment, and kept missing the next appointment. This company is completely untrustworthy, don’t waste your time with them.
Repeated outages for me. They are better than Comcast for upload speeds, and in the no contract sense, but the number of times their network goes down is amazing.
I inquired to them through phone call and they responded quickly and went to my house for the Internet installation right away. They are very nice and professional, especially Rodrigo and Brian! 👍 great job Bro! Excellent customer service! …
Extremely good customer service. Only occasional hiccups in the connectivity but no different than when I used Comcast. Price is better than Comcast by a long shot so definitely was worth making the switch.
Internet speeds are great and so is customer service. Let me share a recent event: internet speeds were down to a crawl due to a DoS events which lasted for the entire day. I was kept up to date through the day via emails. I was comforted to read that something was getting done to fix the issue. Kudos to their customer service.
Sail is great! Comcast and AT&T throttled my VOIP phone, and Sail gives me clear, reliable VOIP phone calls. My work VPN is more dependable now, and my upload speeds are incredible.
Great service. Fast internet. I am very happy with my Sail internet and am very impressed with the customer service. I always recommend them to my friends that are frustrated with their Comcast service.
We had a great experience of installation, Fernando took care of the installation by himself, within an hour, I can surf internet with super fast speed, very happy to have Sail Internet in this neighborhood.
Couldn’t recommend these guys enough. Awesome customer service and great coverage. Issues do come up once in a while, but the follow up and reasoning is explained in detail by Kevin and team. Not recommending them because others are awful …
Looking for an alternative to Comcast. Signed up with Sail over a year ago. Extremely happy that I did. Lightning fast Internet, exceptional customer service, affordable pricing.
Great customer service and fast internet speeds for the price.
Last week or the week before Xfinity/Comcast had a door to door person in the neighborhood trying to sell their services. I wasn’t home at the time, but I was told of the story by the person who answered the door. It seems Sail is making …
I have been a Sail Internet customer for over 2 years and have been very happy with the service. They communicate well and let everyone know if they are having an issue…unlike Comcast! A+++
I have sail internet since Nov 2018, and the service has been great. Much better customer support than Comcast and the speed is great, I can watch 4k Netflix,Hulu,YouTube on my TV, without problems. Browsing speed is also great. If you have comcast, Sail is better.
After many painful years with AT&T’s slow internet speeds, we are thrilled to finally have Sail Internet offer internet to our home. Our home was built 15 years ago and the developer neglected to install a tap line for cable/internet. …
ISP with the fastest speeds, best customer service and a great price. Not to mention that Sail Internet’s reliability is 10x what I used to have with Comcast. They are also a local company so any dollars you spend with Sail, stay here in your community.
Sail internet always tried to do their best to provide high quality internet service. I like their transparent attitude when the internet goes down, and they always try to learn from the lesson to make their service more reliable (and let …
Great support, the CEO responds to support tickets when he has time, and guides you through troubleshooting. They will troubleshoot on their end as much as they can, and tell you about price hikes many times before they are implemented. …
I have been very happy with Sail Internet. The service is great. I usually get speed of 400/500 Mbps download and upload. I have had very few interruptions and they are very prompt to fix the issues and keeping you informed. I cut cable and …
Great speed. But Customer service is slow going.. They also charged me $146.00 for who knows why… they kept calling me asking me hows the router working out that we lent you? Router??? They never did lend me anything because they did not have one… lots of confusing workers there. They need better training!
Great customer service. I switched to sail internet 3-4 months ago. It has been pretty stable. When there is issue, customer response can be expected within an hour. If on-site debug is need, they can book next day appointment. Staffs are polite and handle things professionally. Big thumb for them!
Great customer service, but their MAC based router authentication causes issues with some routers (Ubiquiti). After 48 hours of being kicked off the internet every 30 mins, and tech support blaming the router, I canceled the service and …
Really great outfit. Very reasonable price for gig speed internet, no hidden fees. When I had a technical issue, the support staff worked their butts off to address it, even escalating it all the way to their executives. Everyone I’ve talked to has been nothing but friendly and helpful.
Definitely better than Comcast for : Very reliable, faster speed, 150+ Mbps upload without extra fees, better pricing, no modem needed. …
I am a network engineer that has previously had other high speed offerings, which were not impressive. But Sail Internet is amazing. Very low latency, much higher uptime than competing services. And amazing prices !! This is an unbeatable deal.
Yes, you do have Internet options locally! For ten years, I subscribed to one of the two giant providers until a postcard from Sail Internet gently knocked me out of my complacency. I am an engineer, and Sail’s technology makes a lot of …