Terrible people, terrible tippers, just all around poisonous and stressful to deal with. The old man that works the front desk is mean, talking to people like their under him. No patience. Seriously get an anger management counseling in there
I never get a straight answer, and their phone representative all say different things about what is allowed and isn’t. Constantly giving me phantom charges on my account. AVOID AT ALL COST
Worst company to have a student loan with I wish I can give 0 stars they aren’t even worth the one star they harass the hell out of you DO NOT GET LOANS WITH THEM
Collection agency scammers, block the number and all numbers connected with them be sure to tell them after they say they can record call that gives you right to do so also.
Sallie Mae is the absolute worst, no questions asked. Loaning from discovery or wells fargo bank as my classmates did is a better option since their customer service at least has the ability to WORK WITH YOU. Just lost my job and needed a …
Sallie Mae is a disgusting, selfish conglomerate that does not care about its customers. They offer no assistance to students who are struggling to make payments. They make it so easy for low income students to get loans in the first place …
EVIL Company they take advantage of 18 year olds trying to go to college and give them a ridiculously high interest rate and change things without telling you, they DO NOT help you if you have financial troubles! YOU will be making a deal …
I can’t believe anyone would give them more than 1 star. terrible service. if you need to call them, you WILL be on hold for 1-2 hours…not exaggerating. they screw up your auto payments, I have tried to increase mine for over a year and …
I had been having great experiences with Sallie Mae until very recently. Realizing that I would not be in a position to pay the full amount on my student loans for a few months, I called about a repayment plan at the beginning of November. …
If I could go back in time and slap my 18 year old self for even thinking about taking out a sallie mae loan I would. They’re just a bunch of loan sharks with awful customer service.
Such a terrible company. I have had the worst experiences while working with them. Every time I call I get transferred multiple times and have to answer the same questions just to be transferred again. Terrible customer service, I cannot wait to pay my loans off so I never have to work with them ever again.
They have taking advantage of me when I couldnt make the payment they push the payment through anyways. I even told them I don’t have the money in my account so please stop the payment they ok we will do that but 2 days layer the payment …
Not flexible, not considerate, if you have to resort to using this company, consider not even going to college. Go to trade school and skip the debt and make just as much money as most college grads if not more.
Worst company you could ever go through. All they want is the money and will offer zero help. They dont care if something happened in your life and you can’t afford their plans. Please do not use them for anything.
Each call is worse than the last. I am not mad I owe them money. That is my responsibility. I am mad that I need certain information from them about my loans that I cannot get because each time I call in over and over and over and …
Rude customer service.They also make process more complicated thus confusing the caller.
The agent girl became loud and harsh when I told I could not understand. They did not tell me interest rate even the loan was approved after long inquiries for 2 times.
Terrible. IF YOU CAN, CHOOSE ANOTHER COMPANY TO GET A LOAN. PLEASE.
If not, keep record of every conversation you have. Seriously. I regret getting a loan with them. I’m back in school, but they still want money because my class …
Really wish my parents had a better idea about this kind of stuff 5 years ago when I was looking for loans. Paying about 1500 a month without a full time job and they refuse to lower payments. Government needs to step in and stop these scumbags.
I always get such terrible customer service every time I need to call in. There have been few experiences with Sallie Mae where I’ve found something productive happened. I wish I knew of any other options for student loans before throwing my entire life’s earning into this company…
Horrible company with horrible customer service. They threaten you and harass you. They also refuse to work with people that are having a hard time paying their loans back. Don’t EVER get a loan from this company. Hopefully the government will shut them down.
This is by far the absolute worst company to deal with. The employees are incredibly rude and disrespectful, especially whoever “Jasmine” is. I regret ever allowing my daughter to ever put herself in this situation. I’ve never been so …
This is the worst company to have a loan with! They use the LIBOR and their rates consistently go up. Mine went from 11% to 13.25% in less than two years! Horrible! They said the rate would fluctuate and even out. No it doesn’t! It just goes up and up!
They called me 9 times in one day, i finally answer, its an automated system telling me to call them, i call back and I had to wait for 15 minutes, and come to realize it was because they made a mistake. If you are in college, use any loan company besides this.
The worst company I’ve ever had to deal with. My Interest rate is at 12% and they refuse to work anything out with me. They DON’T help. They scam and prey on their customers. I wish I never took a loan out with them.
Terrible. Student loan went into repayment while still in school, due to an error. Refusing to work with me to correct the issue other than sending me canned replies. Not sure how they expect to collect from a student while a student is still in school full time.
Advertised rate ranges are deceptively low. If you have excellent credit and are thinking of applying because of the 4.25% starting rate, you might want to save yourself the time and credit pull. With excellent credit, the offer is closer to 10%. You can find much better sources elsewhere.
The worst loan you could take! Dont loan any money from them if you dont want to go through hell ! They dont help! Customer service is pointless! Ive been trying to get through my payments options and they keep transferring me and the phone …
Stay away
This company is greedy, cruel and inhuman. They hold me responsible for two student loans that I never requested or co-signed. They didn’t move the finger to …
Making a deal with Sallie Mae is like making a deal with the DEVIL. Do not choose Sallie Mae. If I could go back i wouldn’t have done a Sallie Mae loan. All these “one” star reviews are correct about Sallie Mae. Please put a lot of thought …
More like -5 star ratings…. This was literally the WORST financial decision I ever made. If I could go back I would have never chosen this company to help me through college. I warn everyone to stay as far away as possible. They have no …
One of the biggest mistakes I’ve ever made was trusting an organization like Sallie Mae. Terms are unrealistic, APR is gouging, and frankly the customer service is worse than Comcast. I would have been better off taking a loan from a loan shark.
Incredibly difficult to deal with after graduation. I wish I could have picked up more work during school to avoid the loans. If I had to do it all over, just stay at county longer and make do with that than dealing with Sallie.
Please do not ever make the mistake of getting a student loan with Sallie Mae. They lie, they cheat, they increase the interest rate without your knowledge, they lose documents, and you are penalized for their mistakes. They also harass …
consider not going to school before you EVER take a penny from them. When it’s time to pay them back, they will not help you refinance and ask for an absurd amount of money per month. Interests rates are unbelievable. you are nearly paying what you borrowed TWICE!
The 100+ reviews don’t lie. Save yourself literal YEARS of pain and near-suicide by going for any other loan servicer. Wells Fargo, Chase, literally ANYONE but sallie mae. Worst in the system, hope you guys crash
I would give a zero if possible. They are extremely sneaky and misleading. Used to be a governmental institution that went private. At the onset of covid, it took me 2 hours to get in contact with someone to put my loans in forbearance. …
No Stars. 12 % loan. This loan was a mistake; they squeezed him and cosigner because they were desperate.. Accumulated a lot of interest while he was going through school. …
I haven’t really had any issues with Sallie Mae. The few issues I did have were quickly resolved same day on the phone. The customer service reps I talked to were all very nice and helpful. I’m still in school, but I have multiple loans, …
In the middle of COVID and other stressful life situations my daughter put her student loans into deferment. She had to move back to Virginia after Covid and when she updated her address they updated the info for me as well. I am the …
I’ve dealt with them for years, after using up my forbearance (that they’re required to offer) they’ve been nothing but ruthless in their collections if I’m even a week or two late. One time they started calling my sisters, my aunts and …
Just adding to the lot. Terrible place to get loans from, if there’s ANY alternate options I strongly recommend taking it. Maliciously slow and incompetent customer support. …
Sallie Mae is absolutely the worst student loan organization in the US. It is staffed with inept, illiterate and innumerate customer service people who create problems instead of solving them. Payments made by check and by checking account …
Would not recommend. If you lost your job they don’t care, if you face any hardship, they don’t care at all. They took me out of a program which was about $130 something but after I lost my job they removed me from the program. The program …
Sallie Mae will double charge you for your loan payment and refuse to refund even though you unwillingly paid double in a single month. Incrediblely high interest rates and finance fees. Terrible customer service, they do not have proper …
Do not ever borrow from Sallie Mae to go to college! Ever! I am 34 and buried with Student Loans, I made a dent and then Covid happened and I lost my job! Do you think they helped me? Nope…I owe more then when I graduated college in 2010! …
I wish I could give negative stars. I agree with each and every bad review on here.
Yeah if you get a loan from these guys after seeing these reviews there’s no helping you anyway.
Terrible people, terrible tippers, just all around poisonous and stressful to deal with. The old man that works the front desk is mean, talking to people like their under him. No patience. Seriously get an anger management counseling in there
Terrible customer service. Couldn’t speak to an operator until the 6th call. Needs you to give full SSN over the phone. Never again.
Worst company ever would never ever take out a loan with sallie Mae again
I never get a straight answer, and their phone representative all say different things about what is allowed and isn’t. Constantly giving me phantom charges on my account. AVOID AT ALL COST
Bait and switch on CD interest rates. Borderline, if not truly illegal practices. Should have read reviews before I invested.
Worst company to have a student loan with I wish I can give 0 stars they aren’t even worth the one star they harass the hell out of you DO NOT GET LOANS WITH THEM
Do not go through Sallie Mae unless you want to be in debt for the rest of your life.
Annoying phone calls. Can’t set up auto draft if you have a balance, and takes 3+ days to post a payment. Frustrating website too.
Collection agency scammers, block the number and all numbers connected with them be sure to tell them after they say they can record call that gives you right to do so also.
Sallie Mae is the absolute worst, no questions asked. Loaning from discovery or wells fargo bank as my classmates did is a better option since their customer service at least has the ability to WORK WITH YOU. Just lost my job and needed a …
Sallie Mae is a disgusting, selfish conglomerate that does not care about its customers. They offer no assistance to students who are struggling to make payments. They make it so easy for low income students to get loans in the first place …
EVIL Company they take advantage of 18 year olds trying to go to college and give them a ridiculously high interest rate and change things without telling you, they DO NOT help you if you have financial troubles! YOU will be making a deal …
I can’t believe anyone would give them more than 1 star. terrible service. if you need to call them, you WILL be on hold for 1-2 hours…not exaggerating. they screw up your auto payments, I have tried to increase mine for over a year and …
I had been having great experiences with Sallie Mae until very recently. Realizing that I would not be in a position to pay the full amount on my student loans for a few months, I called about a repayment plan at the beginning of November. …
I wish I could give them zero stars. I recommend you to never get your loans through them!
DONT NOT USE. Do not use. If you don’t have scholarship or grant. Do not use . Do not use. …
Do not use….abort mission. Find someone else. It takes an hour anytime you need to call in, change something or pay a payment. …
If I could go back in time and slap my 18 year old self for even thinking about taking out a sallie mae loan I would. They’re just a bunch of loan sharks with awful customer service.
DO NOT BORROW FROM THIS COMPANY
THE biggest mistakes I’ve ever made was trusting an organization like Sallie …
Such a terrible company. I have had the worst experiences while working with them. Every time I call I get transferred multiple times and have to answer the same questions just to be transferred again. Terrible customer service, I cannot wait to pay my loans off so I never have to work with them ever again.
They have taking advantage of me when I couldnt make the payment they push the payment through anyways. I even told them I don’t have the money in my account so please stop the payment they ok we will do that but 2 days layer the payment …
Not flexible, not considerate, if you have to resort to using this company, consider not even going to college. Go to trade school and skip the debt and make just as much money as most college grads if not more.
Worst company you could ever go through. All they want is the money and will offer zero help. They dont care if something happened in your life and you can’t afford their plans. Please do not use them for anything.
Each call is worse than the last. I am not mad I owe them money. That is my responsibility. I am mad that I need certain information from them about my loans that I cannot get because each time I call in over and over and over and …
Who gave you my contact information and who gave you permission to contact me?
hope the founder stubs his toe every morning when he gets out of bed
Rude customer service.They also make process more complicated thus confusing the caller.
The agent girl became loud and harsh when I told I could not understand. They did not tell me interest rate even the loan was approved after long inquiries for 2 times.
Terrible. IF YOU CAN, CHOOSE ANOTHER COMPANY TO GET A LOAN. PLEASE.
If not, keep record of every conversation you have. Seriously. I regret getting a loan with them. I’m back in school, but they still want money because my class …
Really wish my parents had a better idea about this kind of stuff 5 years ago when I was looking for loans. Paying about 1500 a month without a full time job and they refuse to lower payments. Government needs to step in and stop these scumbags.
I always get such terrible customer service every time I need to call in. There have been few experiences with Sallie Mae where I’ve found something productive happened. I wish I knew of any other options for student loans before throwing my entire life’s earning into this company…
Horrible company with horrible customer service. They threaten you and harass you. They also refuse to work with people that are having a hard time paying their loans back. Don’t EVER get a loan from this company. Hopefully the government will shut them down.
This is by far the absolute worst company to deal with. The employees are incredibly rude and disrespectful, especially whoever “Jasmine” is. I regret ever allowing my daughter to ever put herself in this situation. I’ve never been so …
This is the worst company to have a loan with! They use the LIBOR and their rates consistently go up. Mine went from 11% to 13.25% in less than two years! Horrible! They said the rate would fluctuate and even out. No it doesn’t! It just goes up and up!
They called me 9 times in one day, i finally answer, its an automated system telling me to call them, i call back and I had to wait for 15 minutes, and come to realize it was because they made a mistake. If you are in college, use any loan company besides this.
The worst company I’ve ever had to deal with. My Interest rate is at 12% and they refuse to work anything out with me. They DON’T help. They scam and prey on their customers. I wish I never took a loan out with them.
Terrible. Student loan went into repayment while still in school, due to an error. Refusing to work with me to correct the issue other than sending me canned replies. Not sure how they expect to collect from a student while a student is still in school full time.
Advertised rate ranges are deceptively low. If you have excellent credit and are thinking of applying because of the 4.25% starting rate, you might want to save yourself the time and credit pull. With excellent credit, the offer is closer to 10%. You can find much better sources elsewhere.
The worst loan you could take! Dont loan any money from them if you dont want to go through hell ! They dont help! Customer service is pointless! Ive been trying to get through my payments options and they keep transferring me and the phone …
Stay away
This company is greedy, cruel and inhuman. They hold me responsible for two student loans that I never requested or co-signed. They didn’t move the finger to …
Making a deal with Sallie Mae is like making a deal with the DEVIL. Do not choose Sallie Mae. If I could go back i wouldn’t have done a Sallie Mae loan. All these “one” star reviews are correct about Sallie Mae. Please put a lot of thought …
More like -5 star ratings…. This was literally the WORST financial decision I ever made. If I could go back I would have never chosen this company to help me through college. I warn everyone to stay as far away as possible. They have no …
One of the biggest mistakes I’ve ever made was trusting an organization like Sallie Mae. Terms are unrealistic, APR is gouging, and frankly the customer service is worse than Comcast. I would have been better off taking a loan from a loan shark.
Incredibly difficult to deal with after graduation. I wish I could have picked up more work during school to avoid the loans. If I had to do it all over, just stay at county longer and make do with that than dealing with Sallie.
Please do not ever make the mistake of getting a student loan with Sallie Mae. They lie, they cheat, they increase the interest rate without your knowledge, they lose documents, and you are penalized for their mistakes. They also harass …
consider not going to school before you EVER take a penny from them. When it’s time to pay them back, they will not help you refinance and ask for an absurd amount of money per month. Interests rates are unbelievable. you are nearly paying what you borrowed TWICE!
The 100+ reviews don’t lie. Save yourself literal YEARS of pain and near-suicide by going for any other loan servicer. Wells Fargo, Chase, literally ANYONE but sallie mae. Worst in the system, hope you guys crash
I would give a zero if possible. They are extremely sneaky and misleading. Used to be a governmental institution that went private. At the onset of covid, it took me 2 hours to get in contact with someone to put my loans in forbearance. …
No Stars. 12 % loan. This loan was a mistake; they squeezed him and cosigner because they were desperate.. Accumulated a lot of interest while he was going through school. …
I haven’t really had any issues with Sallie Mae. The few issues I did have were quickly resolved same day on the phone. The customer service reps I talked to were all very nice and helpful. I’m still in school, but I have multiple loans, …
My credit score is above 810 and paying around 11 % APR. This is just ridiculous. If you have any option other than them just take it.
In the middle of COVID and other stressful life situations my daughter put her student loans into deferment. She had to move back to Virginia after Covid and when she updated her address they updated the info for me as well. I am the …
Student loans interest rates should not climb up to 14.375%!
I’ve dealt with them for years, after using up my forbearance (that they’re required to offer) they’ve been nothing but ruthless in their collections if I’m even a week or two late. One time they started calling my sisters, my aunts and …
Just adding to the lot. Terrible place to get loans from, if there’s ANY alternate options I strongly recommend taking it. Maliciously slow and incompetent customer support. …
Sallie Mae is absolutely the worst student loan organization in the US. It is staffed with inept, illiterate and innumerate customer service people who create problems instead of solving them. Payments made by check and by checking account …
Would not recommend. If you lost your job they don’t care, if you face any hardship, they don’t care at all. They took me out of a program which was about $130 something but after I lost my job they removed me from the program. The program …
Sallie Mae will double charge you for your loan payment and refuse to refund even though you unwillingly paid double in a single month. Incrediblely high interest rates and finance fees. Terrible customer service, they do not have proper …
Do not ever borrow from Sallie Mae to go to college! Ever! I am 34 and buried with Student Loans, I made a dent and then Covid happened and I lost my job! Do you think they helped me? Nope…I owe more then when I graduated college in 2010! …