(Translated by Google) I don’t know how to get out of this company since there are no more available in my area. Every month they raise my monthly bill. I have not bought an electrical appliance since I moved and the consumption increases …
I have been with Sheco since 2011. I have NEVER had an issue or complaint. Their estimates on power restoration have ALWAYS been spot on! Love these guys!!!!
Cheap and reliable. When that winter storm came through in 2021 and most of texas lost power, sheco was still running strong, not to mention they gave us a discount for the winter storm, that bill should have been over $400 it was only about $160
I hate that it’s the only choice around here, they can charge whatever they want. My bill is so high every month. I’ll get a 400$ bill and be out of town the entire month.
Crazy expensive electricity moved into a smaller home with more insulation and my bill has double since but have no other choice and everything is your fault never theirs…..horrible customer service!
by far the worst light company I’ve had, very expensive and very bad service, I’ve had 2 power outages in less than a month, if I didn’t need the light for all this it wouldn’t be a problem but … air conditioning needs light , heater to …
Don’t know why the rates are enormously high here forcing me to ration. Don’t be afraid as Americans to ask questions to all govt. and consumer agencies.
I wish I could give them less someone needs to shut this place down so I can use Entergy. I would not be surprised if there doing something illegal other than running a monopoly
This is the worst service in Livingston! We have an power outage, and it doesn’t help to know that you have to wait for them to answer OR it takes forever for them to get here! If you gonna have a service, at least try to fix issues and your horrible service!
Terrible! I prefer to pay bills online. Their online system is inaccurate and confusing. Going back to Reliant. Stay away! It’s not worth the headache.
I tend to have a pretty good attitude when I call and it is almost always reciprocated. Everyone tries hard to be as helpful as possible. I’m very happy with the service.
Having a nightmare with them just getting new service in, and its not just them its all the local utilities. Over priced , they have zero competition the horror stories it would seem are true.
only power company around and they know it–very expensive power–i think they buy the power then up the price and sell it to us–i see no benefit in being a co-op–other than price gouging its customers
well i have called a few times about a tree on the power lines that was 4 days ago they keep lying to me about people workimg on the lines this is the worse power company i have ever had to deal with they dont care about the people they supply power to
They should change the name to hamster wheel electric! Just an awful place with terrible customer service. I definitely see why so many of my neighbors had backup generators.
this is the worst power company I have ever did business with I hope they enjoy there monopoly while it last. what a sorry organization. wow I really love how I really have choice I have to use your sam houstons crappy power service thanks for nothing.
Charged me 3 months for an L.E.D. that they never installed and took 2 month’s to take it off..
NO one would return calls. They are the only choice we have .. Hopefully that will change !
I’m looking for a lawyer that knows how to start a class action to force this area to be open for other providers…. I’m sick and tired of sub par service and not so great phone service…. lady I pay your salary don’t be ride when I …
We appreciate that we didn’t lose power during the winter weather we just had. When over half of Texas was without power, ours never skipped a beat! Thanks, SHECO!!
Power was on and working and in the middle of paying bills it goes off! Really? Then I try and call to report the outage and no on answers the phone, or I get you have reached a nonworking number, or my favorite the darn busy signal… find a better way to get your customers to call in!
Good ‘ole boy politics allow this Electric Co. monopolization of the majority of their service area. Maintaining and improving the infrastructure of delivering electricy is inexplicably their lowest priority, as apparent by the exponential …
Everyone complaining here needs to look into solar panels for power. I am converting to the Tesla panels ASAP. If everyone did this, we could force these guys to step up or bow out. There are multiple financing options available for …
Given we have tall pine tree in the area covered, Sam Houston does a great job of providing reliable service. IF we do have an outage, workmen are quick to respond. Also, they also email me a weekly usage report, since they installed meters they can monitor from their offices.
OH nooooooo it’s drizzling outside, that means my son and I won’t have power tonight. Guess we will go sit in the truck and let it run because at least we have AC out there. Don’t even bother calling them because the recording will just tell you the power will be back on at 7:30 pm. Sorry, 8:30 pm. Sorry, 10:30 pm. No wait, 12:30 am.
My Mom and Late Father have used SHECO since 1972! All I can say is that they are Excellent in Customer Service and Response. They helped my 84 year old mother replace the original service (underground) wiring that SHECO installed in 1972 …
Been with SHE Co for 13 years. To me they are always helpful & curtious on the phone, @ my house or shop, & when I’m in the office. I have seen them get rude with other demanding belligerent people. At times my voltage drops below 50V & …
I have been with SHECO since October of 2017. They are the only provider available in my area and I was skeptical about them before hand but once I got to speak with the office staff and worked with their field people, I was really very …
I’m getting quite tired of the constant power outages. This is the 3rd day in a row where we have had to wait multiple hours just to sit with lights on
Member owned my a** this company is all about money nothing more. The rates are ridiculously expensive but unfortunately we have no other choice because these greedy greebles are the only company that offers service in our area. I despise …
Thank you for working so hard to keep our power on throughout this winter storm. We are so very blessed to have you guys. I’ve been hearing of power outages all around Harris and the surrounding counties. But not us!! God bless you! ❤
Power service is fine. Its their website that is terrible. They will not update your credit card information over the phone, something about your privacy. Everyone else does it. …
I’ve been in my home 4 years and have never had any random outrages. Also, I am extremely grateful that we did not lose power during Harvey or this most recent storm, Winter Storm Uri. In fact, our adult son and his family was able to come stay with us the entire time, as they were without power in Houston.
This company is straight stealing from the people in Terrenos Houston from us they are opening up alot of new sections installing new equipment that is causing our bill to go up and outages they are saying its because of the heater that is …
We have a home in Livingston that we do not live in. Our utility bill has remained in the same sometimes even higher than when we lived there. I had someone come out and do an audit to find out what was causing the bill to be so high. We …
Been given the run around since January. Wish I had another choice of company to use. It’s been a nightmare. Only one person in the entire company has been useful and kind. No apology for accusing us of saying things that were never said …
They are the worst electrical company I’ve ever had. They price gouge everyone because they’re ( EVIL!!!!) charged me 100.00 for delivery pluse 20.00 base fee plus almost 300.00 for my bill. Last month the delivery charge wasnt this much …
Thank You SHECO! We survived the ridiculous winter storm named URI and owe SHECO a huge THANK YOU! This week with all the freezing temperatures, ice, sleet, freezing rain, and snow and so many through out the State of Texas without power …
If there was another option, i’d switch in a heart beat. I really don’t like leaving negative reviews, but when a company costs me money for their own fault, that is not right. I have three separate accounts with SHECO. This is the second …
We pay month to month because they want a $650 deposit that we “may” get back in a year. We had them about 5 years ago and never got our deposit back. Instead they sent me a $290 bill on top of keeping my deposit for the last months bill. …
Already paying $20.00 a day for electricity, and it is the end of May….what will summer bring?!?! Cody at SHECO said the rate is .11cent a kilowatt? How do we get help with this company, they are costing us an arm and a leg.
Getting really tired of the power outages in Santa Fe. We pay our electric bill faithfully yet experience a power outage at least once a month! This week alone we’ve had 2 outages!
I don’t enjoy leaving negative reviews but I feel like Sam Houston Electric is taking full advantage of being the only supplier to Willis. Base charge $16.50 + .08 kWh + .03 kWh service fee!? …
I have a new home/piece of land I paid my deposit and inspection fee. It’s been 2 weeks and they still haven’t been out to my house. I’ve called numerous times over the last 2 weeks for information on when they may come out and the 4 …
This is a horrible company! They shut our lights off the week before christmas because we had an extension which they didn’t uphold. They did this last month as well. They shut them off a week before thanksgiving. Our light bill isn’t even …
If your power goes out they respond very quick. Crews are very knowledgeable and courteous. Rates are very reasonable. If you don’t believe me just look at some of the bills the Houston people are having to pay because of the Valentine cold spell.
I’ve been with SHECO for 20+ years, had automatic payments same checking account. Some how they turned off my auto pay, turned my electric off after a month and I had to pay to turn it back on. Wish we had some other service. Customer service is terrible said it was my fault
I’ve contacted an attorney about this crappy co-op and lake Livingston water co-op. They pocket the money they get from us and then take their sweet ass time getting service back up when it goes out because of their crappy equipment. They …
Our 13 month average is $233.00
The February bill is double from January 2022. $470.00
Posted on the community website and others had their bills double as well. …
Welcome to natural monopolies, but don’t worry its “not a monopoly” cause its a coop. Bill has doubled over the past two months from around 200 to over 400. We even kept our air and heat off as much as possible opening windows to keep the …
Been in Santa Fe area for only a year and a half. I’ve never in my life experienced this many power outages and power surges. Apparently over 500 furnaces have been replaced in the past two months to other people living here so that means I …
If your planning new construction and want underground power, you should probably plan a year in advance. For some reason they are the only power company they cannot get transformers. Not ideal when they are your only provider.
(Translated by Google) I don’t know how to get out of this company since there are no more available in my area. Every month they raise my monthly bill. I have not bought an electrical appliance since I moved and the consumption increases …
I have been with Sheco since 2011. I have NEVER had an issue or complaint. Their estimates on power restoration have ALWAYS been spot on! Love these guys!!!!
Cheap and reliable. When that winter storm came through in 2021 and most of texas lost power, sheco was still running strong, not to mention they gave us a discount for the winter storm, that bill should have been over $400 it was only about $160
PRICE GOUGING
Fastest power Co ever
The worst customer service.
Great customer service
thank you for your service
Wish there was more than one choice
Been very happy with this service.
Has always worked to get everything taken care of.
To expensive & below average customer service.
Prices are ridiculously high, it should be considered robbery!!!!
Very hungry behind money they are,i hope and pray this the last time I be with them
Slightest little storm and the power goes out and they are much too Expensive.
Thanks for the yearly rebate and also the December. Took care one month.
Extreme collectiones It doesn’t work😡 …
Please please just build another electric company I am getting tired of this company rape our budget.
Good, don’t go out as often as it use to. Have no problems that are not resolved quickly.
They helped me do what I needed. They were fast and there was no line.
Need to get rid of coop and bring other Electric Co. in to get best Pricing!
I really HATE the fact this crappy company is my only choice. Bad customer service for the price.
Power outages for hours with no storms, insanely high bills but nothing you can do because of the monopoly on this area.
I hate that it’s the only choice around here, they can charge whatever they want. My bill is so high every month. I’ll get a 400$ bill and be out of town the entire month.
Prices are too high. Staff is annoyed if your Wi-Fi is slow (we are in the country) and you call them for info.
You would think that a company with a guaranteed monopoly would at least try to give hood service. But nope. They do not appear to care in the leas .
Crazy expensive electricity moved into a smaller home with more insulation and my bill has double since but have no other choice and everything is your fault never theirs…..horrible customer service!
I have never had an issue with SHE. As long as I pay my bill lights are on
Customer service is excellent, I spoke.to.Tammy today and she was great as always. Actually all the staff here is fantastic.
The very worst service ever!
I don’t like this electric company yawls customer service sucks you will never get a rating from me any higher than that
by far the worst light company I’ve had, very expensive and very bad service, I’ve had 2 power outages in less than a month, if I didn’t need the light for all this it wouldn’t be a problem but … air conditioning needs light , heater to …
Don’t know why the rates are enormously high here forcing me to ration. Don’t be afraid as Americans to ask questions to all govt. and consumer agencies.
I wish I could give them less someone needs to shut this place down so I can use Entergy. I would not be surprised if there doing something illegal other than running a monopoly
We never lost power through the winter storms last week! You SHECO. Lee n Angelia Belsan
This is the worst service in Livingston! We have an power outage, and it doesn’t help to know that you have to wait for them to answer OR it takes forever for them to get here! If you gonna have a service, at least try to fix issues and your horrible service!
Terrible! I prefer to pay bills online. Their online system is inaccurate and confusing. Going back to Reliant. Stay away! It’s not worth the headache.
I tend to have a pretty good attitude when I call and it is almost always reciprocated. Everyone tries hard to be as helpful as possible. I’m very happy with the service.
Having a nightmare with them just getting new service in, and its not just them its all the local utilities. Over priced , they have zero competition the horror stories it would seem are true.
only power company around and they know it–very expensive power–i think they buy the power then up the price and sell it to us–i see no benefit in being a co-op–other than price gouging its customers
well i have called a few times about a tree on the power lines that was 4 days ago they keep lying to me about people workimg on the lines this is the worse power company i have ever had to deal with they dont care about the people they supply power to
Very friendly people and service was lightning fast
They should change the name to hamster wheel electric! Just an awful place with terrible customer service. I definitely see why so many of my neighbors had backup generators.
this is the worst power company I have ever did business with I hope they enjoy there monopoly while it last. what a sorry organization. wow I really love how I really have choice I have to use your sam houstons crappy power service thanks for nothing.
SHECO is a great company they are the only company I know where u can buy prepaid electrical serv.👍 …
Charged me 3 months for an L.E.D. that they never installed and took 2 month’s to take it off..
NO one would return calls. They are the only choice we have .. Hopefully that will change !
I’m looking for a lawyer that knows how to start a class action to force this area to be open for other providers…. I’m sick and tired of sub par service and not so great phone service…. lady I pay your salary don’t be ride when I …
We appreciate that we didn’t lose power during the winter weather we just had. When over half of Texas was without power, ours never skipped a beat! Thanks, SHECO!!
Even heating with wood will not save you any money. Look up price gouging in the dictionary and it will say see also SHECO
Power was on and working and in the middle of paying bills it goes off! Really? Then I try and call to report the outage and no on answers the phone, or I get you have reached a nonworking number, or my favorite the darn busy signal… find a better way to get your customers to call in!
Good ‘ole boy politics allow this Electric Co. monopolization of the majority of their service area. Maintaining and improving the infrastructure of delivering electricy is inexplicably their lowest priority, as apparent by the exponential …
They sent out a contractor during Hurricane Laura who destroyed my property and still have not repaired it. This company sucks!!! …
Everyone complaining here needs to look into solar panels for power. I am converting to the Tesla panels ASAP. If everyone did this, we could force these guys to step up or bow out. There are multiple financing options available for …
Given we have tall pine tree in the area covered, Sam Houston does a great job of providing reliable service. IF we do have an outage, workmen are quick to respond. Also, they also email me a weekly usage report, since they installed meters they can monitor from their offices.
OH nooooooo it’s drizzling outside, that means my son and I won’t have power tonight. Guess we will go sit in the truck and let it run because at least we have AC out there. Don’t even bother calling them because the recording will just tell you the power will be back on at 7:30 pm. Sorry, 8:30 pm. Sorry, 10:30 pm. No wait, 12:30 am.
My Mom and Late Father have used SHECO since 1972! All I can say is that they are Excellent in Customer Service and Response. They helped my 84 year old mother replace the original service (underground) wiring that SHECO installed in 1972 …
Been with SHE Co for 13 years. To me they are always helpful & curtious on the phone, @ my house or shop, & when I’m in the office. I have seen them get rude with other demanding belligerent people. At times my voltage drops below 50V & …
I have been with SHECO since October of 2017. They are the only provider available in my area and I was skeptical about them before hand but once I got to speak with the office staff and worked with their field people, I was really very …
I’m getting quite tired of the constant power outages. This is the 3rd day in a row where we have had to wait multiple hours just to sit with lights on
Member owned my a** this company is all about money nothing more. The rates are ridiculously expensive but unfortunately we have no other choice because these greedy greebles are the only company that offers service in our area. I despise …
Thank you for working so hard to keep our power on throughout this winter storm. We are so very blessed to have you guys. I’ve been hearing of power outages all around Harris and the surrounding counties. But not us!! God bless you! ❤
Power service is fine. Its their website that is terrible. They will not update your credit card information over the phone, something about your privacy. Everyone else does it. …
I’ve been in my home 4 years and have never had any random outrages. Also, I am extremely grateful that we did not lose power during Harvey or this most recent storm, Winter Storm Uri. In fact, our adult son and his family was able to come stay with us the entire time, as they were without power in Houston.
This company is straight stealing from the people in Terrenos Houston from us they are opening up alot of new sections installing new equipment that is causing our bill to go up and outages they are saying its because of the heater that is …
We have a home in Livingston that we do not live in. Our utility bill has remained in the same sometimes even higher than when we lived there. I had someone come out and do an audit to find out what was causing the bill to be so high. We …
Been given the run around since January. Wish I had another choice of company to use. It’s been a nightmare. Only one person in the entire company has been useful and kind. No apology for accusing us of saying things that were never said …
They are the worst electrical company I’ve ever had. They price gouge everyone because they’re ( EVIL!!!!) charged me 100.00 for delivery pluse 20.00 base fee plus almost 300.00 for my bill. Last month the delivery charge wasnt this much …
Thank You SHECO! We survived the ridiculous winter storm named URI and owe SHECO a huge THANK YOU! This week with all the freezing temperatures, ice, sleet, freezing rain, and snow and so many through out the State of Texas without power …
If there was another option, i’d switch in a heart beat. I really don’t like leaving negative reviews, but when a company costs me money for their own fault, that is not right. I have three separate accounts with SHECO. This is the second …
We pay month to month because they want a $650 deposit that we “may” get back in a year. We had them about 5 years ago and never got our deposit back. Instead they sent me a $290 bill on top of keeping my deposit for the last months bill. …
Already paying $20.00 a day for electricity, and it is the end of May….what will summer bring?!?! Cody at SHECO said the rate is .11cent a kilowatt? How do we get help with this company, they are costing us an arm and a leg.
Getting really tired of the power outages in Santa Fe. We pay our electric bill faithfully yet experience a power outage at least once a month! This week alone we’ve had 2 outages!
I don’t enjoy leaving negative reviews but I feel like Sam Houston Electric is taking full advantage of being the only supplier to Willis. Base charge $16.50 + .08 kWh + .03 kWh service fee!? …
I have a new home/piece of land I paid my deposit and inspection fee. It’s been 2 weeks and they still haven’t been out to my house. I’ve called numerous times over the last 2 weeks for information on when they may come out and the 4 …
This is a horrible company! They shut our lights off the week before christmas because we had an extension which they didn’t uphold. They did this last month as well. They shut them off a week before thanksgiving. Our light bill isn’t even …
When outages happen, they are so quick to respond. Also go above and beyond the call of duty!
If your power goes out they respond very quick. Crews are very knowledgeable and courteous. Rates are very reasonable. If you don’t believe me just look at some of the bills the Houston people are having to pay because of the Valentine cold spell.
I’ve been with SHECO for 20+ years, had automatic payments same checking account. Some how they turned off my auto pay, turned my electric off after a month and I had to pay to turn it back on. Wish we had some other service. Customer service is terrible said it was my fault
We don’t have a choice in who supplies our power, so they get to charge what they want to…
I’ve contacted an attorney about this crappy co-op and lake Livingston water co-op. They pocket the money they get from us and then take their sweet ass time getting service back up when it goes out because of their crappy equipment. They …
Our 13 month average is $233.00
The February bill is double from January 2022. $470.00
Posted on the community website and others had their bills double as well. …
Welcome to natural monopolies, but don’t worry its “not a monopoly” cause its a coop. Bill has doubled over the past two months from around 200 to over 400. We even kept our air and heat off as much as possible opening windows to keep the …
Have used Sam Houston Electric for several yrs. No problems. Will work with u if necessary. I would recommend.
Been in Santa Fe area for only a year and a half. I’ve never in my life experienced this many power outages and power surges. Apparently over 500 furnaces have been replaced in the past two months to other people living here so that means I …
If your planning new construction and want underground power, you should probably plan a year in advance. For some reason they are the only power company they cannot get transformers. Not ideal when they are your only provider.