I like the club wide and the line is fast in only problem was that my brother and I called for Sam club plus to confirm that it was open on Sunday the same time they said on the internet the service girl said yes but when my brother and I …
Mix of both gluten and gluten free products and international ingredients! Try the uncured beef hotdogs from ball park and there Italian ice in plastic sleaves!
I’m a Sam’s Club business card holder and I shop frequently at this club, but lately the customer service has been extremely rude especially with these younger employees and security guard during store closing.
This club is nicely set up now after major renovations and changes of the entire set up. I am now waiting for them to move the entire store to the other side of the parking lot
Big problem with Sam’s is the register wait. If that were corrected it would be great experience. The wait actually stops me from going more frequently.
The photo center has a terrible service, go somewhere else if you need to print your pic or make any invitations. I order some invitations for my daughters Bday and a poster and the bdy was 3 weeks ago and the poster is nowhere to be found.
No one seems to want to answer the phones a the Elmsford store. It just rings and rings, not even a “Hello this is Sam’s Club Elmsford, please hold”. Tells you how much the people there love their job or care about customer service I guess.
store going under major renovation meat department and vegetable department. Were as vegetable dpt is complete it quite tricky to enter do to meat department under construction. I like the way thay have set up the display as you enter the store. This is not new to me since the Sam’s clubs in Florida have been like that for many years.
It is the armpit of america would give it a negative 5 star if i could the emplyees are rude they dont want to work i will starve and luve on the street before i go back there
nice sams club, well stocked. the only thing is alot of people come here since is closer to city. there is another in fishkill and that one has a walmart next to it
Had some problems using a gift card that were resolved after some pain. When the right managers did engage the problem was solved but it took a long time to find the right people.
I had a bad experience this morning, I was looking for juice boxes for kids, they didn’t have a single of them. They changed everything in the store, you have to be very patient to look for stuff. Hope they change the service like it was before.
Had a very horrible experience today dealing with customer service leader named Jillany. She was very rude and this is the least you would expect from a team leader. Very horrible customer service. Her attitude made me close my sams club account.
Call member service to find out if a item was in stock two times. Whoever answered the pho hang up the call after they told me to please wait. So unprofessional piece of dirt 1/17/18
They reorganized Sam’s and I think it’s for the better. If you go during the week the atmosphere is much better because it’s not so crowded. On the weekend some people ha e REALLY BAD ATTITUDES.
I did previously have a bad experience how ever the GM is such a lovely person always paying attention to things and very customer service e orientated
I give this rating because the customer service sucks. I called the store, and I’m calling numerous times and no one answers the phone. I don’t understand how customer service does not give customer service. I am also being hung up on …
The checkout woman was incredibly rude and very difficult to deal with. Member services was unbelievably slow, and my guess would be her long plastic nails that slows down her already slow typing speed. Ugh. Trash. I’d rather go to Costco.
Love this place… I have the scan and go app so I never hit the traffic at check out… makes this place so much better since the wait at checkout can get pretty long
Very great place to shop at, the nicest people, lots of choices, and very very clean!!! My only regret is that the store is to far away from me. I hope they come out with new locations soon.
We went to purchase milk and the only milk available is due to expire in 2 days time. They are not organized for checkout, no one to move the line to the cashier or self check out
I went to this store today (9/25/16). I was looking for seltzer water, I went to the office manager for getting that from shelves, they called Nabib the guy who had to get the pallet down, when Nabib came to the office after 3 calls and 10 …
Good luck with getting anyone to pick up a phone. Have tried to call numerous times over the last few days. NO ONE picks up. And when they do- NO ONE is available to speak too. This is not a exaggeration, I am going to write corporate.
I have the worst experience at sams club optical, will never ever recommend purchasing eye ware from here. Very poor quality products, will not honor warranty. I purchased Hugo Boss frames from them a little over a year which was defective, …
12/13/13-Best Customer Assistance EVER!! I just left Sam’s club purchasing a large amount of meats and things to cater a party. Unfortanely I have asthma which is at it worst and I had no help to do this & can barey breathe. I walked in and …
This place is a black hole of your time. Prices are great and it’s somewhat clean. The employees are the laziest I’ve ever had to encounter. Every time I go, I know I’ll hate myself for shopping there.
Instead of writing he say she say the short version. I was belittled bullied and threatened by the employees of my local Sam’s Club today. Unprofessional unacceptable how do I send corporate a complain I hope they take action immediately and videos don’t lie cuz while I was there the entire thing was being recorded.
This is a good Sams Club facility. Services for auto and eyewear are fairly timely. They also support Scan and Go so no worries of checkout lines. Parking is plenty like any Sams Club.
Sams Club is store that the worker’s are always ready assisting customer with whatever that you are buying and payment also moves smoothly without any time wasting.
They redid the Sam’s club in Elmsford it really is a wonderful store the baked goods are fresh and The butcher shop is really nice they’re fresh cheeses are wonderful I would recommend it for anybody who has a large family even if you don’t …
I never had a problem at this location till yesterday- Employee named DANA (african american mid 30-40s) swing over my shoping cart and said “what you looking at? I was shocked the way she said that to me because I was looking which …
This is the most horribly run facility. Lines are astrociously long. Service socks. Even checkout at the front door takes many minutes. HORRIBLE EXPERIENCE
Tried to place an order for pick up twice and received an email both times where my order was canceled. I called the night before andnwas told by a Customer Service Rep it was there even though she never asked for my order number or looked …
Love the app hate most of the workers who doesn’t seem to want to be there .
There’s a woman who works here named PAULETTE who clearly lacks people’s skills. She needs to be trained properly on how to use the app when checking people out or maybe move her to a non-customer service department.
A zoo today. I thought the lack of hand sanitizer with the suggestion of washing your hands with soap was a hoot; until I turned the corner for much needed T.P. ( household of 8) and found there was none… Same in several other stores who …
I was in his facilities and since the lines are always long, Charlie was organizing people very well and I had a problem with my membership he was too kind he knew a lot about the subject and the best thing is that he is fluent in the Spanish language 😊 that helps a lot because we get so many kinds of people …
Staff was courteous and knowledgeable and helped me get an eye exam and glasses as well as a pizza lunch for the family that vanished quickly after I got home.
The place is not that big but big enough……if you are looking to be approved for a credit card you have to open an membership and you don’t have to qualify for it, it won’t hurt your credit score.
The place has clean bathrooms
Hello very abeset abaut the service sams club I went to the store to buy 10 things and I need to waiting to pay in line 1hora I give up and I came home no shop very bad service I’m not recomend to shop in sams clube 😱😡😡😡 …
Don’t think the prescription medication is cheaper in Sam’s club. I just paid almost 8 dollars more for just one bottle of Chlorhexidine 473ml. Very Disappointed.
Adequate parking , extremely spacious , fresh items , reasonable prices and apart from the heights of Covid19 all items seem to be always in stock…..The only problem is that sometimes the checkout lines can be a little backed up but i …
This place is very unprofessional… the bakery is really unprofessional, there is a very nice West Indian man that works there & everyone is always yelling at him, when he is the only one who actually helps … I give this place a -0
First time at this location, traveled 64 miles paid the Whietstone Bridge Toll. Picked up some meats, we smelled something foul when putting food away in car, we though it may have been outside, when we get home, same smell. So we open up …
Perhaps the busiest day of the year and there are only 3 or 4 self check outs opened. The Scan and Go application of course is not working because the server has probably crashed. It’s the closest Sams Club to the city and you stand on line for 1 hour and 37 minutes to check out. TOTALLY UNACCEPTABLE!!!!!GET YOU ACT TOGETHER!!!!
I almost didn’t renew my membership. Since I discovered the Sam’s scan n go, I love Sam’s. I get what I need n go. No waiting on lines anymore. This app was a great idea!
This is not a bad Sam’s club. I found some items cheaper than Bj’s or Costco. There is not a huge selection of meats, but overall the experience it not bad. They have coupons where you can either get a free rotisserie chicken or fruits. I would recommend this Sam’s club in addition to your other club memberships.
Ridiculously long lines at the registers because they took away so the cashiers. 7 self checkouts, 2 out order, and 3 real cashiers… This is what happens when management underestimates the value of their workers
Go at the end of the month (not that many people shopping) Always the best place to be on a hot day. Go stand in the freezer you will thank me later. Enjoy
People at the door are always nice and say “hi” to me every time I go. People at the phone not only never pick up, they even pick up & hang up sometimes. Some things are definitely cheaper than at supermarkets, esp. bulk.
They have the worst customer service and management.
I purchased a vacuum that when I took home it turned out to be an empty box. Some parts of the vacuum were there but not the vacuum itself. I kept going back …
Ok, it is a club. Place is clean, none of the staff knows where any particular item is located. Some items are in one week and never seen again. Cashiers speak Spanish, not so good with English. Self checkout machines number 4 with 2 working at any one time. About 16 checkout lanes. I’ve only seen 4 or 5 open at any one time.
Great place to shop. Prizes are resonable. Best of all, you don’t have to make a line to pay. Do it from your Sam’s club app. Scan pay your receipt is in there. Show it at the door and done. . Amazing
Pricing is going through the roof. For the past 3 years we were buying snow melt or miracle melt in a 50 lb. bag. Pricing was about $ 8.00 per bag. This was a mixture of magnesium chloride and calcium chloride. product always worked well. Today we saw a price of $ 20.00 per bag. Ridiculous increase.
We love Sam’s Club !! New sushi and meat section is really nice. Veggies and fruits are usually very good. Rotisserie chickens are the best!! Treat yourself to an icee or smoothie on the way out, Miss Faith and Mr.Mike are always happy to serve you up something yummy from the food court !!
If I could give a minus star rating, I would. I am a Sam’s Club Plus member since 1993 and have experienced the worst customer service in the past month at Sam’s Club (Elmsford, NY). The 1st time was when I needed a new automobile battery …
I want to thank George from the bakery department for making sure that I got in the store after it closed to make sure my cake was designed as I wanted it; because the person that took my order didn’t do so. I will also like to thank Dee Dee for a wonderful job decorating the cake.
Ssm’s Club is one of the bulk club stores that is nice to shop at. There are things that they still need to get like packaged spam or the different types of lactaid milk for a couple of examples. There are things I come specifically to …
Came here to get new tires witch was done properly, but they refused to reset my tire pressure monitor system because they thought it was broken. I had to fight with them to do it for over 30 mins. It was really embarrassing just shouting …
Samsclub at Elmsford is awesome. Other than everyone who is doing curbside parking are parking in these spots. So I just went In abd when I came out there were spots. No one is keeping on eye out that people park there and go In and …
Pretty good, staff always helpful and friendly. Be careful to check the weight of items though. Often there is less product but presented in a bigger box. For example, sardines are in big wide tins, but are only 3.75oz of fish, the same …
Always a piece of cake and pleasure to order online and curbside pickup at Sam’s club.. Pop the trunk and in my order goes! If you bring cooler bags for the perishables it’s a home run!!! Thanks Stefano!!
The optical section here is trash completely. I went in March 2 to drop my prescription and pick out frame. I ordered prescribed transition lenses. I was told they’d be done in 7-10 business days. I received a call on the 9th that they …
Called my local store at Elmford multiple times during the day. I wanted information for an expensive pergola they have. Looks like they dont care about their customers. I have been put on hold for more than 10 min each time until I just …
Rotisserie chicken cookers finished 25 minutes ago, 5 workers aware, 25 people waiting yet no one around to help. I called the front desk and was told someone would be called to come down, that was 10 minutes ago, still waiting for my chicken. Thanks service in this place sucks!
They need more qualified people on the floor. The poor managers overwhelmed with the demands of the job AND the assistant manager is clueless. Each question you ask her she has to track down the manager to get the answer. Customer Service …
I shop here because it is convenient to my home but if Costco were closer, I would go there. People at the store are friendly when you can find one on the sales floor. There are NEVER enough cashiers at any time of day, any day of the week. …
I use to love Sam’s. Now the service staff and products are horrible. Food is not fresh, the staff have terrible attitudes and the prices are getting out of hand. Not to mention if you go at night. The parking lot is so dark you can barely …
I want to love my local Sam’s, but I also want them to get better. Things I like: prices, hours, products.
Things they need to improve on: 1) Long checkout lines- I have been at various …
Walmart customer care is normally known for their friendliness and respect. The customer care center is completely opposite to that. They don’t care about your respect and literally will have to wait for about an hour to get a simple …
Kudos to the bakery department. They do an awesome job making specialty cakes. always taste great and fresh as well.
thank you for doing another great cake for my grandchildren. Peppa pig cake was a success.
This place doesn’t have an express line where someone with 10 items or less can go on to I have to wait for someone buying the whole store for me just to checkout and no express line when you leaving and they check certain people’s cart a little more extensive then others I wonder why?
Very clean and organized. Staff was very helpful and friendly. Well stocked and lots of variety. Wish they had a better produce section but was satisfied overall.
The Tire install place here is awful. I had an appointment at 11 and showed up at 1045, not to be seen until 11:15 for them to only say sorry we are full. Wait what about my appointment??? The customer service was terrible there. I have been a member of sams club for a long time and I will not go back to this location
I live locally so this Sam’s Club is convenient and perfect for the essentials : paper goods, cleaning supplies, bottled water. I use the phone app so it spares me the long checkout lines. I have little to no interaction with employees …
Store brand items here are cheaper than Costco usually. So it’s worth getting a membership here. Return policy isn’t as good as Costco so that’s one of the downsides.
I was there on Monday waited on line for one hour and got in at 545pm. A truck had just left Sam’s club while i was outside on line. I checked for Disinfectant wipes and there were none out on the floor yet when I was on the check out line …
Almost like BJs. I just visited it and found it has almost everything that is required to run a home. So I am planning to ho back to make a membership card too.
I do love coming here. I been coming here for over a decade. Now it is true a lot of the employees dont know where some of the merchandise is. But it has a lot of variety. Love the self checkout is more convenient. Prices are very affordable and great to buy in bulk.
Customer service and the manager on duty on Wednesday Feb 17 2021 at 7 30 pm worst service i have ever experienced in my life waited 30 min in line just to exchange a box of oatmeal that was purchase and come to find out it was a return …
Always a great experience at SAMS CLUB and ELMSFORD . The customer service is great and great product lines healthy and unhealthy options overall balanced .
I find it tacky how the lady who checks receipts at the door is so rude and unpleasant. Idk if they care about brand standard but this location is so ghetto and trash
Could give it 5 but young man in the food court was nasty shouldn’t work with people, and also the lady with him,we complained to a young manager with glasses, she passed by them and didn’t even say anything.
The store is well organized and cleaned. The items are labeled and placed in their respective aisle and no problem for parking your car while you are shopping.
Most frustrating experience of my life!! I signed up for a membership online on a Friday during a $45 promotion that they were having for new members. I have the email confirmation to prove it. It also states that the $45 would be applied …
I hope you got my letter today. I left it with this great man that Sits there every day greeting people. People walk by him and don’t even say boo. I personally thanked him today for doing his job and I am so proud to see him every day when …
I have been member of Sam’s club ( Elmsford, NY) for over 24 years. I was pleased with the courtesy of employees, prices and products. I’m not anymore!! It’s changed a lot in the last couple months. I appreciated the new self scanning line …
Scan and Go is a MUST DO!
You are in and out so quickly! No lines!
Today I had a question for pharmacist about some vitamins. He came out to show me and explain some info. The staff in Elmsford are always friendly and helpful!
Best bulk prices around. It seems like your paying a lot for items like paper towels and TP and such but price per pound your saving A TON of money. More than worth it in the long run. …
Been going here for more than a decade. They try to improve the service by adding automation and supportive staff. It gets filled up but traffic is moving. Food court is cheap for quick bite. THeir staff though busy at some times tries to provide decent service as much as possible.
I understand with all that is going on that there are shortages but they have very little merchandise for the business owner. Should you choose to go to the New Jersey store it is pretty much fully stocked???
I for one love to shop at Sam’s club. Great prices, big bang for your buck, and they recently renovated which was very nice. The best part is the Scan n Go app which is amazing. Nothing like not having to wait in line! However, I give two …
Customer service women working tonight 11-18-21 was very pleasant and nice she answered all my questions and helped me with my issue of not having my membership card on me I wish I knew her name because she is a very nice person
Better than costco to shop but costumer service is horrible. Only one register at the moment. Takes so much time to get taken care. One line for everything. To get a memberships, pay credit cards and returns and any other issue.
There was no line outside. There was a long line at customer service. They were out of the beef burgers I normally buy for cooking out. The self checkout lines were not bad. But you have people using them that don’t know what they’re doing and that makes the wait that much longer.
Outstanding Service provided by Rolando the Tire Center Manager. His extensive tire product knowledge is second to none.Ive been buying tires from Sams for over 20 years with great customer aervice. Silvio and David are also execellent and always professional.
They usually have everything I am looking for. The curbside pickup is convenient and easy, although pickup is typically a day or 2 after the order is placed. But…coronavirus, so it’s better than walking around the store for an hour.
It’s definitely one my favorite Sam’s, only topped by Kingston, it even has a butcher. I’m really disappointed that the food court is gone, I need my 🥨. Update food court is back🥳 …
I was trying to stop by for pizza for me and my family and this rude lil’ kid working at the cafeteria had me standing for about 15 minutes waiting for service while he played on his phone. And chatted with a friend who was also waiting on the line. Not the first time it happens, I don’t advise any food from there.
I have been a member (this year I did a plus membership upgrade) for many years and so has my family. I’ve spent thousands and today I brought back Bisquick with protein because it didn’t cook up right- made for hard biscuits. They tried …
Best shopping experience I have had in a long time. They sell everything. I downloaded their app, went shopping and checked out with the app! YES! You heard me right! I skipped the line and attitudes with a simply click of my phone. If Sam’s Club was an orgasm I would have had three! God Bless you Sam’s Club!
Parking is really busy and everyone has bad parking. Advice: park far away if you don’t want to get scratched. There is bad lighting in the store and it is always dark. Employees are not friendly. Lots of work needs to be done here.
I called the Elmsford NY Store and the phone keep ringing without an answer after 15 rings someone pick up the phone and hang it up without saying a word. I couldn’t believe this was happening. So I called back a few times and to my …
It’s a bulk food shopper’s dream. You have to go see for yourself or check on line. They also have car tires and batteries, hearing and optometry professionals, electronics and a snack bar.
Love the store but for the last month, the WiFi has been wacky and I have to walk around close to the door to check my products out. The convenience of Self check out on my phone is the reason I shop there so much… Please fix it!
Found the Keto snacks and Coconut crisp rollers,I wanted on the website. The website indicated they were in stock.Went to the store couldn’t find them. So disappointing. I chose Parm Crisp, bought 3 large bags. Opened one bag, the crisp are stale. Disappointed again 😑 …
Went today to take advantage of the $45 membership and get $45 gift card promo (ends 10/11/2020) and the $10 cash back Chase promo on membership (ended today 09/28/2020). So I would be getting $10 for free just for showing up. No, not the …
The worst club in the country. Long lines. Rude staff. Inconsistent policies. Abandoned carts in the checkout area from customers who gave up and walked out. …
No social distancing being enforced. Children unattended and running all over the place. Adults on phone walking and meandering like covid19 doesn’t exist, paying more attention to their phone than trying to protect themselves or being …
Not sure why but EVERY tire center at Sam’s clubs are way too understaffed. EVERY TIME I call to schedule any type of service I instantly get put on hold and no one will pick the phone back up. I then have to come in to schedule an appointment and come back another day! Really poor service that is offered if so understaffed.
It was great! I use the Scan and Go app, makes it easier to shop, no more waiting long lines for available cashier, well except at exiting the store, there’s line also to checkout for paid products.
Sam’s used to be good. I’ve been a member for many years, but I am now thinking about not renewing. The discounts are not as a good as they used to be. They are no cheaper than local supermarkets if you watch your prices and follow the …
Usually have had some bad customer service here but Nona, i believe her name is, is an amazing person & doesn’t fake human interaction, she naturally helps and advises & is the reason i renewed my membership today. Some of your people need …
Shopped at Sam’s Club for the first time this afternoon and I left feeling great about my experience. I was very impressed with the cleanliness of the Club from street entrance, parking lot, store entry, presentation of all products and …
Have you tried to buy jewelry here? I don’t know why they have a jewelry station. No one has the time to show you anything or to take things out of the display! It’s bad enough that you have to wait an hour to checkout and then another hour …
I was not aware they open 9am. So I went in and shopped. I was told can not check out til 10am due to the type of club card I have. I checked out 9:45am. Using the scan and go checkout feature of the app.
I shop here regularly and I only do because of the scan and go app. For the first time I had to return items I didnt use from Labor Day and I couldn’t believe I waited an hour and a half to return my items. I waited on line for one hour and …
6:15 pm
Food court has no food prepped. Store closes by 8pm. They claim to have everything for ice cream and he charges me prior to checking. He has to issue a refund …
The Sam’s in elmsford is not the usual one I shop at so not sure if this normal for this store. The scanner at the exit scanned all the items in two peoples cart. I guess an item was not scanned and the them the line was backed when there …
We always use to shop at Costco for everything , till we came to sams club we shop here way more than Costco . I love Costco but sams club just hits different with the prices and with there options they have
Staff is a mixed bag , never know the personality you will get . Weird I find myself telling the staff hello and have a nice day and silence in return . Sometimes I get a friendly worker but this has made me decide to not renew my …
The parking lot is outrageous they set aside parking for curbside pickup but no employees from the store enforces that people are actually waiting to get curbside pickup so people actually go into the store and shop and come out. you …
They put a great system in place to check out with the app or self checkout. But then you get stuck in a line for 15 min waiting for them to check that you didn’t steal anything, defeats the whole self checkout.
Great my Son Danny and his Wife Sophia always loves to shop and takes me because I love all the products they have and a safe place to Visit.
Great Employees. Safety measures taken to keep us safe. …
We’ve been club plus members for 4 years. 40min away from this Sam’s club. The only reason for us to shop here is the curbside grocery pickup. We have been experiencing missing items as well as bad items (food mold!!!) constantly. This is …
Great place to shop and I love the scan and go app makes life so easy ☺️. Scan and go is so easy no line no hazzle. Take the item scan and leave the store.
Great staff. Had an amazing check out team. The other customers are a different story. People waiting behind in me line were rude and disrespectful but the team at Sam’s stayed professional. Unfortunately they had to deal with someone who I bet wouldn’t be so aggressive out in public.
Great place to shop, using the scan and go checkout is a dream, just scan things as you place them into your cart, or after your done shopping. Clean, massive, and the employees there are always helpful. Closes earlier than I’d like but I just enjoy midnight shopping more.
Sams is the place to go for all your home supplies. And reasonable discounts on family packages of meats , food and deserts in general. I’ve envited family members and friends to apply for their cards and start shopping as well. You will never be disappointed. The cashiers are always polite and helpful.
Shopping at Sams Club, management provide alternative pick up &
check out options alleviating extreme long wait time in the check out lines while providing social distancing. I personally choose to order online and set my …
Truckers! If you have delivery there be ready for spend 5-6 hours. If you deliver not frozen food they not going to be on rush to unloading you. Day shift guys start unloading my trailer at 5 and never finished. When shifts change they …
The store is mostly organized except that one can find platform trucks/utility carts due to constant restocking. Nevertheless, the staff move it away the moment they see customers in such a spot. The offers at the store are great and quality is pretty good too.
Sams club store is very convenient and they almost always have the best products available in store. However , whenever I choose to use the self checkout lane , there are 95% of the employees there that are unable to assist and or they …
I personally think the brands Sam’s club carries are more superior than it’s competitor. The meats selections are of better quality too. Overall very good. And the space when you shop around is priceless. Over crowded shopping is stressful especially if you have a toddler with you.
Order My Sons First Birthday Cake and Cupcakes Here. And Everything was fresh. Order a Safari Cake and turned it into a Cocomelon one. Cake was Iced Beautifully and Neatly Thank You to the decorator!
Seriously its really good and worth. Very fresh products and all sorts of variety. Rates are reasonable and COVid arrangement is good. Dairy products are awesome with very reasonable price. Vegetables are bit expensive. Fruits a d other …
I went on Sunday 2/13/22 to buy a gaming chair i come home and three mice jump out i proceed to take everything out and find around 15 mice on the bottom. Either the store has mice or the warehouse where this is stored is infested with mice.
Staff is very friendly and the store is well stocked normally. There is also an abundance of supplies even when there is a frenzy for shopping due to oncoming storms and bad weather. . The variety of items include items which also create …
Excelent quality, prices, services…employees are so attentive, respectful, polite! The prices have no other rival, are the best prices after this inflation!
Great app..scan a d go was Great! I will say that another of the items we usually buy were unavailable… and no sheet cakes arable.
You should note NEW SHORTER HOURS!
Well I must say the prices on most of their products are very affordable!! Wich is really a good thing. It has always come to my attention that we spend a lot of time at the moment of paying at register! Due to shortage on cashiers, wich I …
Delivery on Sunday, they will take you on you app time NO before ! Also they take break a 12. Come back a 3:00pm is you no be unloaded a the time they will be leave you to the next day. Enjoy and remember no cheaper loans.!
I bought a box of mango. When I leave the store, the lady at the exit door , who scan your receipt, took two mango from my box and accuse me that I took more. She said the box should be one layer flat. Of course I didn’t take more than I …
This evening when I was leaving Sam’s when I was being checked out, the checker at the door said I didn’t scan a jar of gravy. I had spent over $300.00 and did self checkout so I made an error. He continued to scan everything several times …
This place is not customer friendly, terrible experience with return supervisor Britany. Although she was polite she made no efforts to resolve my return nor the customer before me. She was more interested in leaving the service desk and the one girl working alone there with a long line of customers.
Prices very comparable to Costco. More variety and brands compared to Costco. Huge positive is that they allow you to buy muffins or bagels in 6-packs rather than by the dozen.
I belong to the two other warehouse clubs and thought I would try Sam’s again (had it years ago, at same location) The parking lot isn’t as large as it should be for a warehouse club. I signed up on line and went to customer service to get …
Lanes in the middle of the store are way too narrow for carts to pass through, so it gets Frustrating when you have to do it all the time, even backing up out. Costco has a more impressive and adequate meat selection, and prices.
My first visit in the Sam’s club was in Florida last summer. I got my unique rocking beach chair from there. Then the new year I got the great membership deal on Groupon. …
Loved ! ! Clean and Organize.
It was great to shoo at Sam’s Club. I was able to get everything I needed
Place is a joke…line to get in line to get out. CANT use gift cards at self checkout. PEOPLE are so rude.
They don’t have no discipline and when You call them they never pick up the phone
Nice experience and I didn’t have to wait on a long line to check out.
One of the best Sam’s Club I ever been great service fresh produce fresh meat
Shopping was a breeze. Taking my time, finding what I needed and self check out was fantastic 👏 …
Love the prices but despise checkout. The lines are so long and slow moving you just want to leave everything and go.
The wifi never works there. I couldn’t complete my shopping cause I couldn’t upload my cards or scan my products.
I like the club wide and the line is fast in only problem was that my brother and I called for Sam club plus to confirm that it was open on Sunday the same time they said on the internet the service girl said yes but when my brother and I …
Mix of both gluten and gluten free products and international ingredients! Try the uncured beef hotdogs from ball park and there Italian ice in plastic sleaves!
The trucker entrance is on warehouse lane. Not thru the parking lot.
Love shopping here. Always something good and great deals. Love the scan app to checkout bypassing the lines.
I like to go to Sam’s because they have more variety and good prices. They need to work more in the customer service area.
Bathroom very unsanitary..feces on floor..no clean toilet paper..floor with puddles and soaked tissues…very disorganized.
Need more training at customer service desk. No people’s skills at all.
Had the unfortunate chance to meet Barbara. Awful attitude.
I’m a Sam’s Club business card holder and I shop frequently at this club, but lately the customer service has been extremely rude especially with these younger employees and security guard during store closing.
Never had a problem until today very rude manager. Need some people skills
Safe and great service, they clean and sanitize all carts, lines to pay are clean after every costumer
Whew! Great club, but unless you have lots of patience try not to shop on a Sunday afternoon. It was quite crowded 😳 …
Its was good today 12/6 in and out in 45 min with the scan and go on the app. No line out side
If you need only a few things Saturday isn’t the day to go, lines for check out are so long better going during the week.
This Sam
Club was very clean the shelves were stocked and it was very easy to get to everything.
This club is nicely set up now after major renovations and changes of the entire set up. I am now waiting for them to move the entire store to the other side of the parking lot
Big problem with Sam’s is the register wait. If that were corrected it would be great experience. The wait actually stops me from going more frequently.
Good prices if you’re into buying bulk but keep away on the weekends! Lines are terribly long and the waiting time can be just as long.
Good. Lots of good deals and products. I wish the checkout lines could be better organized but I so like the addition of self checkout.
The photo center has a terrible service, go somewhere else if you need to print your pic or make any invitations. I order some invitations for my daughters Bday and a poster and the bdy was 3 weeks ago and the poster is nowhere to be found.
Fast, efficient, accuate need I say more? I love order online curbside pick up.
No one seems to want to answer the phones a the Elmsford store. It just rings and rings, not even a “Hello this is Sam’s Club Elmsford, please hold”. Tells you how much the people there love their job or care about customer service I guess.
Weird people shop here who like to block the aisles with their carts and are oblivious to other shoppers.
store going under major renovation meat department and vegetable department. Were as vegetable dpt is complete it quite tricky to enter do to meat department under construction. I like the way thay have set up the display as you enter the store. This is not new to me since the Sam’s clubs in Florida have been like that for many years.
It is the armpit of america would give it a negative 5 star if i could the emplyees are rude they dont want to work i will starve and luve on the street before i go back there
nice sams club, well stocked. the only thing is alot of people come here since is closer to city. there is another in fishkill and that one has a walmart next to it
Paid my bill but I needed change back. The cashier didn’t call anyone for 25minutes.
Limited toiletry stock.. Was unable to get certain items that I really needed.
Shelves are empty, Especially home essentials why continue to pay for membership when inventory isn’t maintained properly
Had some problems using a gift card that were resolved after some pain. When the right managers did engage the problem was solved but it took a long time to find the right people.
Buying in bulk works for me. I cook for others & like to stay prepared. Prices are great.
I had a bad experience this morning, I was looking for juice boxes for kids, they didn’t have a single of them. They changed everything in the store, you have to be very patient to look for stuff. Hope they change the service like it was before.
Finally had strawberry fairlife been looking all over for it
Had a very horrible experience today dealing with customer service leader named Jillany. She was very rude and this is the least you would expect from a team leader. Very horrible customer service. Her attitude made me close my sams club account.
Nice reception, The workers are very good anytime I visited, Any question you ask they’ve always given you the best of answer, Am very good always
This sams club is smaller than the o e in New Jersey but its worth the drive
Great place to get things bulk and at much cheaper prices than other stores, and the membership is worth it as you’re sure to save the money back
Call member service to find out if a item was in stock two times. Whoever answered the pho hang up the call after they told me to please wait. So unprofessional piece of dirt 1/17/18
It needs more stuff more variety. Its very cool like more prepared foods and more like buffalo wings and more cold cuts.
Sam’s Clubs is doing a great job keeping its customers and staffs. The store was well runned and organized!
They reorganized Sam’s and I think it’s for the better. If you go during the week the atmosphere is much better because it’s not so crowded. On the weekend some people ha e REALLY BAD ATTITUDES.
Today’s visit wasn’t too bad as it wasn’t very crowded. They were out of Sam’s club paper towels again.
I did previously have a bad experience how ever the GM is such a lovely person always paying attention to things and very customer service e orientated
Poorly run huge lines . Never enough people manning registers . It’s quicker to drive from Elmsford to fishkill sometimes
A very great place to buy high quality items for a very good price
Unlike Costco Sam’s club offers pop tarts.
At 5pm lines are long with 2 registers open all others are self check. Not everyone can do self check.Years ago shopping at Sam’s was more pleasant.
I give this rating because the customer service sucks. I called the store, and I’m calling numerous times and no one answers the phone. I don’t understand how customer service does not give customer service. I am also being hung up on …
The employee are helpful and the pave is organized and clean. Avoid going on the first shoppers are animals!
The checkout woman was incredibly rude and very difficult to deal with. Member services was unbelievably slow, and my guess would be her long plastic nails that slows down her already slow typing speed. Ugh. Trash. I’d rather go to Costco.
It’s great! Everything you need n want to buy and more!
Sam’s club is great I loved the whole shopping experience awesome.
Love this place… I have the scan and go app so I never hit the traffic at check out… makes this place so much better since the wait at checkout can get pretty long
Sam’s club always come thru. Nice friendly people. They seems to try extra hard since the quarantine. My favorite shopping place
Very great place to shop at, the nicest people, lots of choices, and very very clean!!! My only regret is that the store is to far away from me. I hope they come out with new locations soon.
1/11/2018 Memo To WalMart CEO
Please close this dump you call Sam’s Club in Elmsford NY. I went to the …
Amazing place to shop around, they have a big selection of groceries, sams produce are of great quality. Download the app, for fastest check out
We went to purchase milk and the only milk available is due to expire in 2 days time. They are not organized for checkout, no one to move the line to the cashier or self check out
They didn’t really have a lot of stuff in stock and paying with food stamps takes the time out of the day
I went to this store today (9/25/16). I was looking for seltzer water, I went to the office manager for getting that from shelves, they called Nabib the guy who had to get the pallet down, when Nabib came to the office after 3 calls and 10 …
Staff member was extremely helpful in finding a price. Check out was hassle free in 10 items or less.
Good luck with getting anyone to pick up a phone. Have tried to call numerous times over the last few days. NO ONE picks up. And when they do- NO ONE is available to speak too. This is not a exaggeration, I am going to write corporate.
I have the worst experience at sams club optical, will never ever recommend purchasing eye ware from here. Very poor quality products, will not honor warranty. I purchased Hugo Boss frames from them a little over a year which was defective, …
Concierge service is great. No extra charges and workers are polite,courteous and extremely helpful. Thank you Sam’s Club for this important service.
12/13/13-Best Customer Assistance EVER!! I just left Sam’s club purchasing a large amount of meats and things to cater a party. Unfortanely I have asthma which is at it worst and I had no help to do this & can barey breathe. I walked in and …
The ladies at customer service and the registers are very helpful, kind and courteous. Fully stocked and the staff is great.
This place is a black hole of your time. Prices are great and it’s somewhat clean. The employees are the laziest I’ve ever had to encounter. Every time I go, I know I’ll hate myself for shopping there.
Business membership no good for early shopping anymore.
New gimic, more money of course, the new business plus membership needed.
What a scam. …
Instead of writing he say she say the short version. I was belittled bullied and threatened by the employees of my local Sam’s Club today. Unprofessional unacceptable how do I send corporate a complain I hope they take action immediately and videos don’t lie cuz while I was there the entire thing was being recorded.
Staff is rude and aggressive. Shelves are barely stocked. Only good thing is the pizza.
Sam’s Club is wonderful now as it used to be.
This is a good Sams Club facility. Services for auto and eyewear are fairly timely. They also support Scan and Go so no worries of checkout lines. Parking is plenty like any Sams Club.
Sams Club is store that the worker’s are always ready assisting customer with whatever that you are buying and payment also moves smoothly without any time wasting.
They redid the Sam’s club in Elmsford it really is a wonderful store the baked goods are fresh and The butcher shop is really nice they’re fresh cheeses are wonderful I would recommend it for anybody who has a large family even if you don’t …
I never had a problem at this location till yesterday- Employee named DANA (african american mid 30-40s) swing over my shoping cart and said “what you looking at? I was shocked the way she said that to me because I was looking which …
A very convenient thing buying at Sam’s, is it app to checkout. You can scan and pay for your items, right in the app.
This is the most horribly run facility. Lines are astrociously long. Service socks. Even checkout at the front door takes many minutes. HORRIBLE EXPERIENCE
Tried to place an order for pick up twice and received an email both times where my order was canceled. I called the night before andnwas told by a Customer Service Rep it was there even though she never asked for my order number or looked …
Great prices and nice variety. Very clean and people are nice. Good place to do groceries in bulk. Definitely recomended.
Love the app hate most of the workers who doesn’t seem to want to be there .
There’s a woman who works here named PAULETTE who clearly lacks people’s skills. She needs to be trained properly on how to use the app when checking people out or maybe move her to a non-customer service department.
A zoo today. I thought the lack of hand sanitizer with the suggestion of washing your hands with soap was a hoot; until I turned the corner for much needed T.P. ( household of 8) and found there was none… Same in several other stores who …
I was in his facilities and since the lines are always long, Charlie was organizing people very well and I had a problem with my membership he was too kind he knew a lot about the subject and the best thing is that he is fluent in the Spanish language 😊 that helps a lot because we get so many kinds of people …
Staff was courteous and knowledgeable and helped me get an eye exam and glasses as well as a pizza lunch for the family that vanished quickly after I got home.
The place is not that big but big enough……if you are looking to be approved for a credit card you have to open an membership and you don’t have to qualify for it, it won’t hurt your credit score.
The place has clean bathrooms
Hello very abeset abaut the service sams club I went to the store to buy 10 things and I need to waiting to pay in line 1hora I give up and I came home no shop very bad service I’m not recomend to shop in sams clube 😱😡😡😡 …
We love shopping here. If you want to avoid the line use their shopping app to scan the products as you go and to quickly checkout when ready.
Don’t think the prescription medication is cheaper in Sam’s club. I just paid almost 8 dollars more for just one bottle of Chlorhexidine 473ml. Very Disappointed.
Great selection, but the lines are usually pretty long if you get here after 11am
Adequate parking , extremely spacious , fresh items , reasonable prices and apart from the heights of Covid19 all items seem to be always in stock…..The only problem is that sometimes the checkout lines can be a little backed up but i …
This place is very unprofessional… the bakery is really unprofessional, there is a very nice West Indian man that works there & everyone is always yelling at him, when he is the only one who actually helps … I give this place a -0
First time at this location, traveled 64 miles paid the Whietstone Bridge Toll. Picked up some meats, we smelled something foul when putting food away in car, we though it may have been outside, when we get home, same smell. So we open up …
Still exploring it, purchased what I went there for and left
Perhaps the busiest day of the year and there are only 3 or 4 self check outs opened. The Scan and Go application of course is not working because the server has probably crashed. It’s the closest Sams Club to the city and you stand on line for 1 hour and 37 minutes to check out. TOTALLY UNACCEPTABLE!!!!!GET YOU ACT TOGETHER!!!!
I almost didn’t renew my membership. Since I discovered the Sam’s scan n go, I love Sam’s. I get what I need n go. No waiting on lines anymore. This app was a great idea!
This is not a bad Sam’s club. I found some items cheaper than Bj’s or Costco. There is not a huge selection of meats, but overall the experience it not bad. They have coupons where you can either get a free rotisserie chicken or fruits. I would recommend this Sam’s club in addition to your other club memberships.
Ridiculously long lines at the registers because they took away so the cashiers. 7 self checkouts, 2 out order, and 3 real cashiers… This is what happens when management underestimates the value of their workers
It was great.
Well organized.
Helpful and polite staff. …
Go at the end of the month (not that many people shopping) Always the best place to be on a hot day. Go stand in the freezer you will thank me later. Enjoy
Nice day out shopping at Sam’s
Good morning all,
On Monday 04/06/2020 I dragged myself here around 10am to buy food for my …
Prices are great. There is a nice selection of products to choose from. Check out lines are terrible. Staff is both friendly and helpful.
People at the door are always nice and say “hi” to me every time I go. People at the phone not only never pick up, they even pick up & hang up sometimes. Some things are definitely cheaper than at supermarkets, esp. bulk.
They have the worst customer service and management.
I purchased a vacuum that when I took home it turned out to be an empty box. Some parts of the vacuum were there but not the vacuum itself. I kept going back …
Ok, it is a club. Place is clean, none of the staff knows where any particular item is located. Some items are in one week and never seen again. Cashiers speak Spanish, not so good with English. Self checkout machines number 4 with 2 working at any one time. About 16 checkout lanes. I’ve only seen 4 or 5 open at any one time.
We love to shop at Sam’s club
Great place to shop. Prizes are resonable. Best of all, you don’t have to make a line to pay. Do it from your Sam’s club app. Scan pay your receipt is in there. Show it at the door and done. . Amazing
Pricing is going through the roof. For the past 3 years we were buying snow melt or miracle melt in a 50 lb. bag. Pricing was about $ 8.00 per bag. This was a mixture of magnesium chloride and calcium chloride. product always worked well. Today we saw a price of $ 20.00 per bag. Ridiculous increase.
We love Sam’s Club !! New sushi and meat section is really nice. Veggies and fruits are usually very good. Rotisserie chickens are the best!! Treat yourself to an icee or smoothie on the way out, Miss Faith and Mr.Mike are always happy to serve you up something yummy from the food court !!
Pleasant staff at Membership Counter. Setup my membership with no problems at all.
Store well kept with a civil shopping experience.
If I could give a minus star rating, I would. I am a Sam’s Club Plus member since 1993 and have experienced the worst customer service in the past month at Sam’s Club (Elmsford, NY). The 1st time was when I needed a new automobile battery …
A lot of nice stuff! The sushi was good and books were aplenty! I also loved the tech area.
Always clean, have everything in place. If you have the scan &go it is very fast!!!
I want to thank George from the bakery department for making sure that I got in the store after it closed to make sure my cake was designed as I wanted it; because the person that took my order didn’t do so. I will also like to thank Dee Dee for a wonderful job decorating the cake.
The lines move extremely slow. I can’t believe the low efficiency here. Never had the same issue at Costco.
Ssm’s Club is one of the bulk club stores that is nice to shop at. There are things that they still need to get like packaged spam or the different types of lactaid milk for a couple of examples. There are things I come specifically to …
Came here to get new tires witch was done properly, but they refused to reset my tire pressure monitor system because they thought it was broken. I had to fight with them to do it for over 30 mins. It was really embarrassing just shouting …
Samsclub at Elmsford is awesome. Other than everyone who is doing curbside parking are parking in these spots. So I just went In abd when I came out there were spots. No one is keeping on eye out that people park there and go In and …
Pretty good, staff always helpful and friendly. Be careful to check the weight of items though. Often there is less product but presented in a bigger box. For example, sardines are in big wide tins, but are only 3.75oz of fish, the same …
Always a piece of cake and pleasure to order online and curbside pickup at Sam’s club.. Pop the trunk and in my order goes! If you bring cooler bags for the perishables it’s a home run!!! Thanks Stefano!!
The optical section here is trash completely. I went in March 2 to drop my prescription and pick out frame. I ordered prescribed transition lenses. I was told they’d be done in 7-10 business days. I received a call on the 9th that they …
Called my local store at Elmford multiple times during the day. I wanted information for an expensive pergola they have. Looks like they dont care about their customers. I have been put on hold for more than 10 min each time until I just …
Rotisserie chicken cookers finished 25 minutes ago, 5 workers aware, 25 people waiting yet no one around to help. I called the front desk and was told someone would be called to come down, that was 10 minutes ago, still waiting for my chicken. Thanks service in this place sucks!
I enjoy the scan and go app at this location… No lines for me!!! But i wish they had a deli counter
I love this store. It has everything you need in bulk for the right prices. Just try to go during the week or evenings. It gets super packed 😫 …
They need more qualified people on the floor. The poor managers overwhelmed with the demands of the job AND the assistant manager is clueless. Each question you ask her she has to track down the manager to get the answer. Customer Service …
I shop here because it is convenient to my home but if Costco were closer, I would go there. People at the store are friendly when you can find one on the sales floor. There are NEVER enough cashiers at any time of day, any day of the week. …
I use to love Sam’s. Now the service staff and products are horrible. Food is not fresh, the staff have terrible attitudes and the prices are getting out of hand. Not to mention if you go at night. The parking lot is so dark you can barely …
Big wholesale store. Very clean and all aisles labeled. Self check out options available. A good place to shop.
I want to love my local Sam’s, but I also want them to get better. Things I like: prices, hours, products.
Things they need to improve on: 1) Long checkout lines- I have been at various …
Walmart customer care is normally known for their friendliness and respect. The customer care center is completely opposite to that. They don’t care about your respect and literally will have to wait for about an hour to get a simple …
Love it, clean & organized store.
Kudos to the bakery department. They do an awesome job making specialty cakes. always taste great and fresh as well.
thank you for doing another great cake for my grandchildren. Peppa pig cake was a success.
This place doesn’t have an express line where someone with 10 items or less can go on to I have to wait for someone buying the whole store for me just to checkout and no express line when you leaving and they check certain people’s cart a little more extensive then others I wonder why?
Disappointed wasn’t alot to offer in the store. It was Monday and the overall pandemic has messed up the goods sold and carry
I ordered a air fryer and there was no lid in the box. How can you sell a product without everything inside the box. …
Great prices and very helpful employees!!!
Found everything we were looking for
Pleasant to do our shopping
Very clean and organized. Staff was very helpful and friendly. Well stocked and lots of variety. Wish they had a better produce section but was satisfied overall.
Easy online ordering and the order pickup was on time, fresh products. All as expected. Excellent service.
The Tire install place here is awful. I had an appointment at 11 and showed up at 1045, not to be seen until 11:15 for them to only say sorry we are full. Wait what about my appointment??? The customer service was terrible there. I have been a member of sams club for a long time and I will not go back to this location
I live locally so this Sam’s Club is convenient and perfect for the essentials : paper goods, cleaning supplies, bottled water. I use the phone app so it spares me the long checkout lines. I have little to no interaction with employees …
Store brand items here are cheaper than Costco usually. So it’s worth getting a membership here. Return policy isn’t as good as Costco so that’s one of the downsides.
I was there on Monday waited on line for one hour and got in at 545pm. A truck had just left Sam’s club while i was outside on line. I checked for Disinfectant wipes and there were none out on the floor yet when I was on the check out line …
Very organized, very pleasant workers,less congested then Costco, and prices are cheaper.
Almost like BJs. I just visited it and found it has almost everything that is required to run a home. So I am planning to ho back to make a membership card too.
Everything you need can be found there.
Great selection with a quick self check out. A lot different stuff then BJ’s and a butcher selection that is awesome
I do love coming here. I been coming here for over a decade. Now it is true a lot of the employees dont know where some of the merchandise is. But it has a lot of variety. Love the self checkout is more convenient. Prices are very affordable and great to buy in bulk.
Customer service and the manager on duty on Wednesday Feb 17 2021 at 7 30 pm worst service i have ever experienced in my life waited 30 min in line just to exchange a box of oatmeal that was purchase and come to find out it was a return …
Always a great experience at SAMS CLUB and ELMSFORD . The customer service is great and great product lines healthy and unhealthy options overall balanced .
I love it it’s great I love the store has everything and good prices
Good variety and food is good Desserts are great.
They didn’t have 7oz 24 ok of Heineken and I tried to get some one to locate them but no luck … Other than that it was pretty good.
I find it tacky how the lady who checks receipts at the door is so rude and unpleasant. Idk if they care about brand standard but this location is so ghetto and trash
Could give it 5 but young man in the food court was nasty shouldn’t work with people, and also the lady with him,we complained to a young manager with glasses, she passed by them and didn’t even say anything.
Sam’s Club prices fit my Buget location is accessible. They also have the items I need for everyday family living
The store is well organized and cleaned. The items are labeled and placed in their respective aisle and no problem for parking your car while you are shopping.
Most frustrating experience of my life!! I signed up for a membership online on a Friday during a $45 promotion that they were having for new members. I have the email confirmation to prove it. It also states that the $45 would be applied …
I hope you got my letter today. I left it with this great man that Sits there every day greeting people. People walk by him and don’t even say boo. I personally thanked him today for doing his job and I am so proud to see him every day when …
I like to shop in this store (way less crowded than Costco). Nice variety of products, good prices
I have been member of Sam’s club ( Elmsford, NY) for over 24 years. I was pleased with the courtesy of employees, prices and products. I’m not anymore!! It’s changed a lot in the last couple months. I appreciated the new self scanning line …
Scan and Go is a MUST DO!
You are in and out so quickly! No lines!
Today I had a question for pharmacist about some vitamins. He came out to show me and explain some info. The staff in Elmsford are always friendly and helpful!
Best bulk prices around. It seems like your paying a lot for items like paper towels and TP and such but price per pound your saving A TON of money. More than worth it in the long run. …
Been going here for more than a decade. They try to improve the service by adding automation and supportive staff. It gets filled up but traffic is moving. Food court is cheap for quick bite. THeir staff though busy at some times tries to provide decent service as much as possible.
I understand with all that is going on that there are shortages but they have very little merchandise for the business owner. Should you choose to go to the New Jersey store it is pretty much fully stocked???
I for one love to shop at Sam’s club. Great prices, big bang for your buck, and they recently renovated which was very nice. The best part is the Scan n Go app which is amazing. Nothing like not having to wait in line! However, I give two …
Customer service women working tonight 11-18-21 was very pleasant and nice she answered all my questions and helped me with my issue of not having my membership card on me I wish I knew her name because she is a very nice person
Better than costco to shop but costumer service is horrible. Only one register at the moment. Takes so much time to get taken care. One line for everything. To get a memberships, pay credit cards and returns and any other issue.
Terrible,
I waited one hour on line to pay.
There was no line outside. There was a long line at customer service. They were out of the beef burgers I normally buy for cooking out. The self checkout lines were not bad. But you have people using them that don’t know what they’re doing and that makes the wait that much longer.
Outstanding Service provided by Rolando the Tire Center Manager. His extensive tire product knowledge is second to none.Ive been buying tires from Sams for over 20 years with great customer aervice. Silvio and David are also execellent and always professional.
They usually have everything I am looking for. The curbside pickup is convenient and easy, although pickup is typically a day or 2 after the order is placed. But…coronavirus, so it’s better than walking around the store for an hour.
Not bad. I’ve seen better sam’s stores
It’s definitely one my favorite Sam’s, only topped by Kingston, it even has a butcher. I’m really disappointed that the food court is gone, I need my 🥨. Update food court is back🥳 …
This Sam’s carries more Mexican/Spanish products than Costco.
Nice place. Prices vary. But you find bargains.
I was trying to stop by for pizza for me and my family and this rude lil’ kid working at the cafeteria had me standing for about 15 minutes waiting for service while he played on his phone. And chatted with a friend who was also waiting on the line. Not the first time it happens, I don’t advise any food from there.
I have been a member (this year I did a plus membership upgrade) for many years and so has my family. I’ve spent thousands and today I brought back Bisquick with protein because it didn’t cook up right- made for hard biscuits. They tried …
Great products at the store, and they stock the shelves pretty well including during Covid considering the situation. …
Best shopping experience I have had in a long time. They sell everything. I downloaded their app, went shopping and checked out with the app! YES! You heard me right! I skipped the line and attitudes with a simply click of my phone. If Sam’s Club was an orgasm I would have had three! God Bless you Sam’s Club!
Parking is really busy and everyone has bad parking. Advice: park far away if you don’t want to get scratched. There is bad lighting in the store and it is always dark. Employees are not friendly. Lots of work needs to be done here.
I called the Elmsford NY Store and the phone keep ringing without an answer after 15 rings someone pick up the phone and hang it up without saying a word. I couldn’t believe this was happening. So I called back a few times and to my …
It’s a bulk food shopper’s dream. You have to go see for yourself or check on line. They also have car tires and batteries, hearing and optometry professionals, electronics and a snack bar.
Love the store but for the last month, the WiFi has been wacky and I have to walk around close to the door to check my products out. The convenience of Self check out on my phone is the reason I shop there so much… Please fix it!
Found the Keto snacks and Coconut crisp rollers,I wanted on the website. The website indicated they were in stock.Went to the store couldn’t find them. So disappointing. I chose Parm Crisp, bought 3 large bags. Opened one bag, the crisp are stale. Disappointed again 😑 …
Went today to take advantage of the $45 membership and get $45 gift card promo (ends 10/11/2020) and the $10 cash back Chase promo on membership (ended today 09/28/2020). So I would be getting $10 for free just for showing up. No, not the …
The worst club in the country. Long lines. Rude staff. Inconsistent policies. Abandoned carts in the checkout area from customers who gave up and walked out. …
No social distancing being enforced. Children unattended and running all over the place. Adults on phone walking and meandering like covid19 doesn’t exist, paying more attention to their phone than trying to protect themselves or being …
Not sure why but EVERY tire center at Sam’s clubs are way too understaffed. EVERY TIME I call to schedule any type of service I instantly get put on hold and no one will pick the phone back up. I then have to come in to schedule an appointment and come back another day! Really poor service that is offered if so understaffed.
It was great! I use the Scan and Go app, makes it easier to shop, no more waiting long lines for available cashier, well except at exiting the store, there’s line also to checkout for paid products.
Sam’s used to be good. I’ve been a member for many years, but I am now thinking about not renewing. The discounts are not as a good as they used to be. They are no cheaper than local supermarkets if you watch your prices and follow the …
Usually have had some bad customer service here but Nona, i believe her name is, is an amazing person & doesn’t fake human interaction, she naturally helps and advises & is the reason i renewed my membership today. Some of your people need …
Shopped at Sam’s Club for the first time this afternoon and I left feeling great about my experience. I was very impressed with the cleanliness of the Club from street entrance, parking lot, store entry, presentation of all products and …
Have you tried to buy jewelry here? I don’t know why they have a jewelry station. No one has the time to show you anything or to take things out of the display! It’s bad enough that you have to wait an hour to checkout and then another hour …
I was not aware they open 9am. So I went in and shopped. I was told can not check out til 10am due to the type of club card I have. I checked out 9:45am. Using the scan and go checkout feature of the app.
Find items I can’t find in Costco or BJ’s.
I shop here regularly and I only do because of the scan and go app. For the first time I had to return items I didnt use from Labor Day and I couldn’t believe I waited an hour and a half to return my items. I waited on line for one hour and …
6:15 pm
Food court has no food prepped. Store closes by 8pm. They claim to have everything for ice cream and he charges me prior to checking. He has to issue a refund …
The Sam’s in elmsford is not the usual one I shop at so not sure if this normal for this store. The scanner at the exit scanned all the items in two peoples cart. I guess an item was not scanned and the them the line was backed when there …
The service their is amazing and their is an app that you can pay on your phone also the have a pharmacy optical place photo place and tire shop
We always use to shop at Costco for everything , till we came to sams club we shop here way more than Costco . I love Costco but sams club just hits different with the prices and with there options they have
Staff is a mixed bag , never know the personality you will get . Weird I find myself telling the staff hello and have a nice day and silence in return . Sometimes I get a friendly worker but this has made me decide to not renew my …
The parking lot is outrageous they set aside parking for curbside pickup but no employees from the store enforces that people are actually waiting to get curbside pickup so people actually go into the store and shop and come out. you …
Everything you need in just one place, clean and organized ,very friendly employees..
Really busy. Line for every register 10+. Be sure to download the app and use scan-&-go!
They put a great system in place to check out with the app or self checkout. But then you get stuck in a line for 15 min waiting for them to check that you didn’t steal anything, defeats the whole self checkout.
horrible customer service didn’t want to help me. when customers are the most important
Great my Son Danny and his Wife Sophia always loves to shop and takes me because I love all the products they have and a safe place to Visit.
Great Employees. Safety measures taken to keep us safe. …
Good place to buy some things. Not great for others
We’ve been club plus members for 4 years. 40min away from this Sam’s club. The only reason for us to shop here is the curbside grocery pickup. We have been experiencing missing items as well as bad items (food mold!!!) constantly. This is …
Amazing to shop in and really cheap prices for a whole bunch of stuff.
Great place to shop and I love the scan and go app makes life so easy ☺️. Scan and go is so easy no line no hazzle. Take the item scan and leave the store.
Great staff. Had an amazing check out team. The other customers are a different story. People waiting behind in me line were rude and disrespectful but the team at Sam’s stayed professional. Unfortunately they had to deal with someone who I bet wouldn’t be so aggressive out in public.
Great place to shop, using the scan and go checkout is a dream, just scan things as you place them into your cart, or after your done shopping. Clean, massive, and the employees there are always helpful. Closes earlier than I’d like but I just enjoy midnight shopping more.
Sams is the place to go for all your home supplies. And reasonable discounts on family packages of meats , food and deserts in general. I’ve envited family members and friends to apply for their cards and start shopping as well. You will never be disappointed. The cashiers are always polite and helpful.
Shopping at Sams Club, management provide alternative pick up &
check out options alleviating extreme long wait time in the check out lines while providing social distancing. I personally choose to order online and set my …
Truckers! If you have delivery there be ready for spend 5-6 hours. If you deliver not frozen food they not going to be on rush to unloading you. Day shift guys start unloading my trailer at 5 and never finished. When shifts change they …
The store is mostly organized except that one can find platform trucks/utility carts due to constant restocking. Nevertheless, the staff move it away the moment they see customers in such a spot. The offers at the store are great and quality is pretty good too.
This sams club is soo clean and easy to checkout. Prices are reasonable although most stuff are cheaper at Walmart. Depends on what you like.
Had been to this store couple of times,prices are very reasonable compared to BJ’s and costo
Some employees needs to be sent to customer service training especially the white lady checking receipts at the exit. She she is VERY rude and nasty.
It’s a Good Sam’s Club they do have their handicap parking quite a distance from the entrance if that is a problem for handicapped people.
We had a good experience and noted the associates were friendly and helpful.
Sams club store is very convenient and they almost always have the best products available in store. However , whenever I choose to use the self checkout lane , there are 95% of the employees there that are unable to assist and or they …
I personally think the brands Sam’s club carries are more superior than it’s competitor. The meats selections are of better quality too. Overall very good. And the space when you shop around is priceless. Over crowded shopping is stressful especially if you have a toddler with you.
No milk again this week. Already have been there twice this week.
What is sams doing @ this location?
Order My Sons First Birthday Cake and Cupcakes Here. And Everything was fresh. Order a Safari Cake and turned it into a Cocomelon one. Cake was Iced Beautifully and Neatly Thank You to the decorator!
Seriously its really good and worth. Very fresh products and all sorts of variety. Rates are reasonable and COVid arrangement is good. Dairy products are awesome with very reasonable price. Vegetables are bit expensive. Fruits a d other …
I went on Sunday 2/13/22 to buy a gaming chair i come home and three mice jump out i proceed to take everything out and find around 15 mice on the bottom. Either the store has mice or the warehouse where this is stored is infested with mice.
Staff is very friendly and the store is well stocked normally. There is also an abundance of supplies even when there is a frenzy for shopping due to oncoming storms and bad weather. . The variety of items include items which also create …
Excelent quality, prices, services…employees are so attentive, respectful, polite! The prices have no other rival, are the best prices after this inflation!
Great app..scan a d go was Great! I will say that another of the items we usually buy were unavailable… and no sheet cakes arable.
You should note NEW SHORTER HOURS!
Well I must say the prices on most of their products are very affordable!! Wich is really a good thing. It has always come to my attention that we spend a lot of time at the moment of paying at register! Due to shortage on cashiers, wich I …
Delivery on Sunday, they will take you on you app time NO before ! Also they take break a 12. Come back a 3:00pm is you no be unloaded a the time they will be leave you to the next day. Enjoy and remember no cheaper loans.!
I bought a box of mango. When I leave the store, the lady at the exit door , who scan your receipt, took two mango from my box and accuse me that I took more. She said the box should be one layer flat. Of course I didn’t take more than I …
I kind of like it here. First time in a long long time going in. I generally shop at Costco but this could be a good option. …
This evening when I was leaving Sam’s when I was being checked out, the checker at the door said I didn’t scan a jar of gravy. I had spent over $300.00 and did self checkout so I made an error. He continued to scan everything several times …
Great place, service is like family, price is reasonable compared to other stores. They have good variety of everything you need
This place is not customer friendly, terrible experience with return supervisor Britany. Although she was polite she made no efforts to resolve my return nor the customer before me. She was more interested in leaving the service desk and the one girl working alone there with a long line of customers.
Prices very comparable to Costco. More variety and brands compared to Costco. Huge positive is that they allow you to buy muffins or bagels in 6-packs rather than by the dozen.
I belong to the two other warehouse clubs and thought I would try Sam’s again (had it years ago, at same location) The parking lot isn’t as large as it should be for a warehouse club. I signed up on line and went to customer service to get …
Lanes in the middle of the store are way too narrow for carts to pass through, so it gets Frustrating when you have to do it all the time, even backing up out. Costco has a more impressive and adequate meat selection, and prices.
My first visit in the Sam’s club was in Florida last summer. I got my unique rocking beach chair from there. Then the new year I got the great membership deal on Groupon. …