They literally lost my mom. I took her to get her blood drawn…she has dementia and is 83 years old….she went in one door to get her blood drawn and they took her out some other door and I wasn’t notified. She was out in the streets when they found her…
Went to be seen and since inaurance is not showing them as pcp they wont give me none of my information to my health wow very disgusted never again will I go there again.
Worst service ever, they NEVER answer their phones, and when they do they just transfer you around until someone doesn’t answer and that’s the end of it. Then you try to call again and they don’t answer.
This place is ridiculous the answering service they have after hours are terrible I called 3 times and I said hello I hear you breathing and they hang up on you if the answering service sucks I could already imagine the clinic
Terrible experience I was waiting in the lab area and they were literally seeing everybody instead of me I was waiting in there for thirty mins while others only sat for like two mins and were helped instantly like why can’t they just …
I was literally waiting in the waiting room for over an hour just to find out that nobody had even put My information into their system and keep in Ming that the clinic was literally empty and this was a for a school physical something that should have taken an hour at max but noooooo we were there fo 3 hours in total
Terrible, spent over 2 hours for something that shouldve just bern innand out, verry first one to show up, took forever with my insurance ( which works, used at sb medical before) took so long just paid cash , then took over an hour just be seen by the nurse….I know SB is a small country city but they deserve much better than this
Great service i never experience a long wait when i go usual time for me is about an hour or and hour and a half if your getting lab work done. staff is very professional and friendly building is clean and temperature is comfortable to cool.
The physician Mireya Garcia wasn’t in the room no more than 2 minutes with me. Didn’t even give me a diagnoses but that wasn’t the worst part. I had to call over 5 times to speak to a nurse because my perscribtion was never sent to my …
Don’t bother those people could care less about its patients worried about covid when i have issues with legs going numb i told them i had gotten covid test and they told me to come on in and then try n send me over the phone oh while they charged 95 with out doing a thing
STAY AWAY!!!!! Came for a Covid-19 test and recieved the worst service imaginable. I would have received better, nicer and definitely quicker results from those sloths from Zootopia working in a D.M.V. . I missed a call at 4:59 pm which I …
For about three generations, my family has sought healthcare services from San Benito Medical Associates. Only recently we have noticed a change in their treatment of patients. I attributed it to the added stress caused by the coronavirus …
Be careful. A couple months ago, I went to this clinic for a copy of my vaccines for college. Around this time I rarely went out. I took social distancing and quarantine seriously, but when I got in line to fill out a survey to make sure …
Well it’s not the first time but since yesterday they still haven’t sent or emailed or called in my prescription yet, this is ridiculous and frustrating, we go to dr cause we are in pain or sick and for them not to care
Extremely unhelpful. Extremely long waiting period, even with appointment. Calling them is so ridiculous, dial 1 for this, 2 for that and then nobody answers at the end, leave a message and MAYBE you’ll get a call back 3 days later. …
I went there yesterday with a toe injury at 1pm, and I was turned away. They said they were completely booked, but had few people in the waiting area. I’ve never been turned away from a doctor’s office.
Not good at all just brought my daughter in for an asthma attack and she got turned down and they put her down for a tele-health call what if it get worse by the time they call her….. it’s not like she is coughing or has a fever to be …
Came in this morning was told that they weren’t seeing upper respiratory cases. To wait in the car for a call to set a time for a telephone consult. It’s 2 pm and calls yet. I called to check and was transferred to nurse, n answer. Came back to the clinic, they refuse to see me but they sure charged me this morning for the consult.
The absolute worst customer service ever. Had not been here in over a year and I guess I was suppose to know all the new rules. I waited 2 and a half hours . Have a been a patient for fifty years but I guess they don’t care about patients anymore. Time to find a new doctor. The place is not very clean either.
This is the worse “medical facility” in the whole state the conditions of the facility are very depressing. the poor attention of the reception team is very bad and rude. I See several safety & healthy violations just on the reception …
The video consulataion is not working; it was assumed I had Covid, but I tested negative. I called the nurse to see if she can give the doctor a message, but she wouldnt say if she could leave the message that I was negative. So I week …
They will take over 30 minutes to answer your calls, I called 2 times and both times no one answered and all i heard was “leave a message after the tone”
Do not come here. You will wait, wait, and wait. The persons at the front desk counter are unprofessional and rude; yesterday I phoned to say I was running late, and could I still come? The person I spoke to said “Yes”. I get there ten …
How can your computers be down for 3 weeks straight? People need their medications. Also you guys need to answer phone calls. Because people need their medications lol. Doctors are great, staff is not.
Doctors are great , it’s the front desk/ customer service that does not do well. I’ve been patiently waiting to schedule an appointment today since 11 and it’s going to be 4:00. I understand there can be issues and delays but the …
I went to the San Benito Office today, and the front desk made it super easy for me. I didn’t have sit down to fill all this paperwork, I just needed to sign a few papers. I got seen right away, and I was treated with the upmost respect.
San Benito Medical Associates scheduled us for the same day, were professional and gentle with my children, and updated all of them with current vaccines. They were non-judgemental, kind, and quick. I highly recommend them to get your child a routine physical and vaccines.
Waited about an hour after my scheduled time, but that’s okay because it was fairly busy. The whole process went smoothly and would gladly come back again
Doctors are great but front desk staff needs a lot of work. I am based in Brownsville and I call to schedule an appointment for 11, I arrive and was told that it needs to be tele-health, the front desk staff did not notify me therefore I …
(Translated by Google) Excellent service, good attention 👍
(Original) …
They literally lost my mom. I took her to get her blood drawn…she has dementia and is 83 years old….she went in one door to get her blood drawn and they took her out some other door and I wasn’t notified. She was out in the streets when they found her…
Kirk
avoid this dump
Excellent service.
Good
Don’t bother with this place
Don’t go to this place. This place blows an sucks at the same time.
Well organized. Polite and efficient.
No structure at this location. Employees and some of the doctors don’t seem to care. They lack regular sanitary maintenance of the place.
Went to be seen and since inaurance is not showing them as pcp they wont give me none of my information to my health wow very disgusted never again will I go there again.
Receptionist was very rude. Said “we’re all busy” but as soon as another person walked up to the window they were helped.
Worst service ever, they NEVER answer their phones, and when they do they just transfer you around until someone doesn’t answer and that’s the end of it. Then you try to call again and they don’t answer.
This place is ridiculous the answering service they have after hours are terrible I called 3 times and I said hello I hear you breathing and they hang up on you if the answering service sucks I could already imagine the clinic
I have never been attended by a more ruder person than Bothwells help. She DEFINITELY does not follow The Golden Rule.
Terrible experience I was waiting in the lab area and they were literally seeing everybody instead of me I was waiting in there for thirty mins while others only sat for like two mins and were helped instantly like why can’t they just …
As usual long wait with poor results 😭 …
I was literally waiting in the waiting room for over an hour just to find out that nobody had even put My information into their system and keep in Ming that the clinic was literally empty and this was a for a school physical something that should have taken an hour at max but noooooo we were there fo 3 hours in total
Terrible, spent over 2 hours for something that shouldve just bern innand out, verry first one to show up, took forever with my insurance ( which works, used at sb medical before) took so long just paid cash , then took over an hour just be seen by the nurse….I know SB is a small country city but they deserve much better than this
The people at the front desk don’t care about the patients, they only show up to work to collect a paycheck. Try to find a better place to go.
Great service i never experience a long wait when i go usual time for me is about an hour or and hour and a half if your getting lab work done. staff is very professional and friendly building is clean and temperature is comfortable to cool.
I just had the best experience with Dr. Lopez. His professionalism and demeanor is what I have been looking for in a doctor for years!
The physician Mireya Garcia wasn’t in the room no more than 2 minutes with me. Didn’t even give me a diagnoses but that wasn’t the worst part. I had to call over 5 times to speak to a nurse because my perscribtion was never sent to my …
Don’t bother those people could care less about its patients worried about covid when i have issues with legs going numb i told them i had gotten covid test and they told me to come on in and then try n send me over the phone oh while they charged 95 with out doing a thing
STAY AWAY!!!!! Came for a Covid-19 test and recieved the worst service imaginable. I would have received better, nicer and definitely quicker results from those sloths from Zootopia working in a D.M.V. . I missed a call at 4:59 pm which I …
For about three generations, my family has sought healthcare services from San Benito Medical Associates. Only recently we have noticed a change in their treatment of patients. I attributed it to the added stress caused by the coronavirus …
Be careful. A couple months ago, I went to this clinic for a copy of my vaccines for college. Around this time I rarely went out. I took social distancing and quarantine seriously, but when I got in line to fill out a survey to make sure …
It’s amazing how they make they elderly wait. It should be considered elderly abuse.
Well it’s not the first time but since yesterday they still haven’t sent or emailed or called in my prescription yet, this is ridiculous and frustrating, we go to dr cause we are in pain or sick and for them not to care
Extremely unhelpful. Extremely long waiting period, even with appointment. Calling them is so ridiculous, dial 1 for this, 2 for that and then nobody answers at the end, leave a message and MAYBE you’ll get a call back 3 days later. …
I went there yesterday with a toe injury at 1pm, and I was turned away. They said they were completely booked, but had few people in the waiting area. I’ve never been turned away from a doctor’s office.
Not good at all just brought my daughter in for an asthma attack and she got turned down and they put her down for a tele-health call what if it get worse by the time they call her….. it’s not like she is coughing or has a fever to be …
Came in this morning was told that they weren’t seeing upper respiratory cases. To wait in the car for a call to set a time for a telephone consult. It’s 2 pm and calls yet. I called to check and was transferred to nurse, n answer. Came back to the clinic, they refuse to see me but they sure charged me this morning for the consult.
The absolute worst customer service ever. Had not been here in over a year and I guess I was suppose to know all the new rules. I waited 2 and a half hours . Have a been a patient for fifty years but I guess they don’t care about patients anymore. Time to find a new doctor. The place is not very clean either.
This is the worse “medical facility” in the whole state the conditions of the facility are very depressing. the poor attention of the reception team is very bad and rude. I See several safety & healthy violations just on the reception …
The video consulataion is not working; it was assumed I had Covid, but I tested negative. I called the nurse to see if she can give the doctor a message, but she wouldnt say if she could leave the message that I was negative. So I week …
They will take over 30 minutes to answer your calls, I called 2 times and both times no one answered and all i heard was “leave a message after the tone”
Do not come here. You will wait, wait, and wait. The persons at the front desk counter are unprofessional and rude; yesterday I phoned to say I was running late, and could I still come? The person I spoke to said “Yes”. I get there ten …
How can your computers be down for 3 weeks straight? People need their medications. Also you guys need to answer phone calls. Because people need their medications lol. Doctors are great, staff is not.
Doctors are great , it’s the front desk/ customer service that does not do well. I’ve been patiently waiting to schedule an appointment today since 11 and it’s going to be 4:00. I understand there can be issues and delays but the …
I went to the San Benito Office today, and the front desk made it super easy for me. I didn’t have sit down to fill all this paperwork, I just needed to sign a few papers. I got seen right away, and I was treated with the upmost respect.
San Benito Medical Associates scheduled us for the same day, were professional and gentle with my children, and updated all of them with current vaccines. They were non-judgemental, kind, and quick. I highly recommend them to get your child a routine physical and vaccines.
Waited about an hour after my scheduled time, but that’s okay because it was fairly busy. The whole process went smoothly and would gladly come back again
Doctors are great but front desk staff needs a lot of work. I am based in Brownsville and I call to schedule an appointment for 11, I arrive and was told that it needs to be tele-health, the front desk staff did not notify me therefore I …