Established in 1866, SJW Corporation stores, purifies and distributes water to customers in the cities of Cupertino, San Jose, Campbell, Monte Sereno, Saratoga, Los Gatos and Santa Clara, Calif.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5:30PM |
| Tuesday | 8AM to 5:30PM |
| Wednesday | 8AM to 5:30PM |
| Thursday | 8AM to 5:30PM |
| Friday | 8AM to 5:30PM |
110 W Taylor St, San Jose, CA 95110
Thinking of drilling a well
It is the best service
it’s a good place
The worst campany ever
A water company that doesn’t provide any water.
The service charge for each billing cycle is ridiculous.
After being on hold, they just hang up on you. Tried 4 times.
Hard water supply, you need water softener so u can use it
I never met a bigger bunch of crooks in my life.
Not a very customer oriented enterprise. It is basically a MONOPOLY….And I thought that was ILLEGAL!
Customer service is bad called in and got no help just a rude customer service rep.
Paid alot of money for same day service, waited all day and still no water. Zero stars, but i had to put one to post this.
I agree, the service charge is ridiculous. In a time of water shortage, the bill should be based more on what people use.
There are laws but maybe u don’t follow? Why can’t I read my meter and my bill is double?
Wishing I could go without water or use another company. For profit business at its best. Outrageous pricing.
I go there to clean my car the (the building is empty San Jos Water Company has moved.
Payment over the phone never goes through!
Amazing water. I literally just need to turn on the tap and my cup runneth over. I can wash my dishes and my body! Thanks San Jose Water!
I love both a lot but the worker need to respect the customer..i need to turn back on the water we pay $308 its supposed to down payment for new account..
I called about an emergency 22 hours ago. Still waiting for them to show up. Maybe they will when a geyser blows in the middle of my street.
Tired of constant price increases and continued passing of bonds. I use minimal water but due to high flat fee it doesnt encourage conservation.
Horrible wait time, but when you get there, great customer service
A for profit public utility making huge profits and delivering terrible service. I have reported major leaks like broken mains that they don’t respond to for a week. This is what we pay for…their incompetence.
Karen walker is the most meanest person on earth!!!! Never understanding and expects you to pay in full after she racks up bogus charges then credits you and adds more bogus charges.Matt is no exception they have him answering the phone …
Great job adding a toxic neurotoxin (good ol’ Fluoride) to our water supply as of December 2016, on the pretext of helping us with “tooth decay”. Dumb us down to thwart us from questioning you on this addition right? Great idea! While you’re it why not just add cyanide.
Called in to start service… a few inputs later I was on line with someone who took my details, quoted my deposit, explained the billing cycle and got the water started on my scheduled date.
Now I wait to see my first bill….
This was an environmental exercise to start with trying to save water, but the more we reduced our water usage the more costs went up. Cut our usage and half, lots of dead plants and greenery and now they are charging us twice as much for …
These people are crooks who run a monopoly business. After months of good news about rainfall, Sierra snowpack, and Shasta and Oroville (biggest reservoirs in Nothern CA) being 90% of capacity and still rising from snow melt, there is no …
Even though my family and I have been very strong proponents of water conservation over the years, verified by San Jose water however when we had an undetected water leak San Jose water sent us a bill for $3,000 and are not willing to …
They charge for every thing. We used $20 per month and their customers service charge $40 per month. Omg worst water company ever. All the 4 stars and 5 stars review are their employees. I just found out that 2 of people wrote in are for sure.
I don’t understand why the angry attitude on the customer service rep that just answered . If you value your customers thoughts, you should not have that person answering the phone or any where near having to do with customers. She has …
Even though we tried to conserve water every month, our bill still keeps getting higher. Their service charge is absurd and the surcharges are endless. This company is in the highway robbery business, not to mention terrible customer service!
Why have a customer service number if nobody ever answers?
Horribly run water service. They shut off our water twice in three months without warning due to an error in auto pay processing. We ALWAYS have paid our bills on time. No notice in the mail. No phone call. Nothing. We have five kids …
They have a new system for payments. It’s absolutely horrible. It’s so damn time consuming and rarely ever works. I call in to tell them it doesn’t work and they route me back to the damn thing again. I took 2 hours to make a damn payment …
Out of curiosity. Why did their stock double when we were over charged during the drought? Wouldn’t their revenue go down during a drought due to decreased revenue from our conserving? They are F’n us! …
Twenty-five years (consistently) and I’ve always have had a positive experience with the staff at the water company. …
waited for an hour on the phone waiting for assistance. Sent an email to customer service; no reply for 2 days. Unacceptable!!
Let you on hold for hours until they close then tell you, sorry we’re closed. Screw these guys
What a terrible service. You can never get anyone on the phone, they never return their “support/contact us” email.
Billing me for the wrong address despite all info provided being for the correct address in switching over. …
I am shocked. The worst customer service, I have ever had. I just called to clarify where is my bill, but the “lady” was so rude, she interrupted me and told me bye-bye. And I am just curious is it the service we are paying for?
Office timing is 8 am to 5.30 pm
I am here at 3.00 pm doors are closed
Customer service call is not even picked up
Lady inside just peeking from inside
Worst customer service. They came first thing in the morning to cut our water service. Called them multiple times and The customer care person talks with no empathy at all with a rude attitude. It’s been 22 hours and we still don’t have …
If you call customer support, you just stay forever there, they never respond. Last time I called, I spent 2 hours and no response.
They are nearly impossible to reach! I needed to do a transfer of ownership and nobody answered my countless calls, over 10 emails in over 20 days! I finally CC’d the City of San Jose and they finally gave me my info. But now I have a …
New resident who tried to setup their water service account for the first time.
I applied online to start a water service. From my past experiences, you can …
My mom was trying to cancel our water because we were moving, so she called and an American lady was attending my mother. But the way she was speaking to my mother was extremely rude. The lady was actually screaming at my mom and not letting my mom have a word. Unprofessional, I wish I knew who the lady was.
Terrible customer service. For years they have had long call wait times and most people’s calls get declined from someone who doest want to do their job. And if they do pick up a call they have a rude attitude and are no help at all. For a government run company they sure fail at helping people who’s taxes pay for their jobs.
I thought ATT customer service sucked. These guys by far are the worst. On hold for 58 min and they hung up on me (three Times). I have been trying to call them for a few days with no success (long hold time). The recording says they …
We have a major issue with our bill and haven’t been able to reach anyone in months. Every time I call i’m on hold for more than an hour and get no responses to emails. Can’t wait for them to shut our water off and then try to get in touch …
No Customer Service. I was put on hold several times waited twice for over 35 minutes. Tried to use phone payment would not accept payment. $484 for a water bill in the month of DEcember. There is only one person there and I know very …