Sand Mountain Electric Cooperative

Electricity supplier, Sand Mountain Electric Co-Op

The Sand Mountain Electric Cooperative is an electric distribution utility that serves more than 40,500 consumers in DeKalb, Jackson, Marshall and Cherokee counties in Alabama.

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Sand Mountain Electric Cooperative Reviews ( 39 )

  1. We have been calling them for months about our power keeps going off and then coming back on. Every time I called I got them same reply oh there must be squirrels on the lines making it go off. Well the past few months it has gotten really …

  2. Crooks, my bill is always different and some hateful woman said it would cost 25.00 for someone to check my meter. It really stinks they have no competition and that we can’t go with any other electric company. I know so many other people …

  3. $1400 for two months in a three bedroom, one story home. We have never had a bill less than $200 (except once when I flipped off the breaker and it was still near $150 then). When I bring this up to them they try to convince me it is …

  4. On cold days our balance is deducted twice what it normally is. There is absolutely NO WAY that anyone can use 180 kwh in 24 hours time, and only on Christmas Day of all days…. Doesn’t matter if you have a normal monthly bill or prepaid, they’re going to rip you off when it comes to heating and cooling.

  5. God forbid you EVER fall on hard times because they will not work with you. They’ll send you a disconnect notice 2 days before it’s disconnected. Oh and if your pregnant and clearly on maternity leave with little income they don’t care, …

  6. These people are great. We live in Mentone and they are very responsive when we have any kind of a power outage, be it squirrel in the transformer or a tornado coming through our neighborhood, tearing down lines, poles, and transformers.

  7. We were renting a cabin on top of a mountain for a long weekend. On our first night we lost power around 10:00 pm. They had a truck out to restore power within 30 min. I wish we had them down in Birmingham!

  8. This is the worse power company ever they made an error on everyone’s bills in May didn’t bother telling anyone just started taking 30% of what we put on our power and that leaves us trying to figure out how we gonna have power we are all …

  9. Thank you forgetting our light put back in that had burned out at Rainbow Avenue South and Clements my wife called it in and the service men were here in no time got it done thank you so much

  10. They need to learn from North Alabama Electric Co op in Jackson county how to treat there customers. I absolutely hated everytime I had to go down there. They are the worst people.

  11. Freaking rude. Treat you like a lower class citizen. As many as i seen standing around shouldn’t have took that long. Plus no one else here. Looks like a few of them are useless.

  12. They mess up on bills and refuse to fix it.
    Will not wait until the next day so you can pay before it gets cut off.
    I recommend using prepaid. It is cheaper and your bill wont get messed up.

  13. This place is wonderful. The people’s in there is awesome and help you out in every situation that can possibly go wrong.. Thank yall for being a blessing too me..

  14. Would give zero Stars if possible. Total joke. They are very slow, they do not communicate, and you have to do all the leg work that most power companies do themselves like easements.

  15. Terrible experience with power bill going up when nothing changed they jump the bill up well over $200.. it’s crazy and I feel like they charge us just whatever they please… Really wished there were more options when it comes to power.

  16. They are rood and acted like I was nothing. I had 10 days to pay my bill but I got sick and couldn’t get it done right away so on the 9th day. I paid it but they still turned it off that day and wouldn’t turn it back on that day. Even …

  17. Our bill seriously went up from normally 150-170 to freaking 315!!! This month we have been renting for 6 months and there has been nothing that has changed besides getting gas heat which doesn’t even use the freakin power! I am so sick of …

  18. They’re polite everytime I call n ask how much my bill is. Been w them over a year, they have better service than Marshall Dekalb co Electric n Alabama power both combined!! Have very little power outages compared to those horrible power …

  19. This place charges what they want and do not care if you can pay your bill or not they are difficult to work with. Summer months you can count on them to about double your bill even if your not using much more at all. Need competition!

  20. Shameful company. They charge what they decide to charge. Paid $200 last month and now i have a $300 bill even though nothing has changed with how much im running air conditioning. Excuses were my water heater even though its only used for …

  21. I have been a customer for over six decades. I am completely happy with SMEC. We were able to get a heat pump through SMEC. It worked out beautifully for us. The department where you call about service outages has always been …

  22. Utterly disappointed with this company. I cut my service off on the first of the month. I was told that they would cut me a check for my deposit and credit they owed me. Also, I was told that I would receive it in ten business days. After …

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