Pretty much everything a company can do wrong, this company has done with me in the 2 years of service with them.
Unfortunately there’s no alternative for now, thanks Bellingham!
Great service, dependable workers who take pride in their effort our keep our city clean. I always get courteous and prompt service when I call with questions.
I tried calling in multiple times to talk with the owner, but the front desk never answered the phone. I totally understand closing down the office for lunch, but I have a feeling someone is leaving early and coming back late.
Although the website states they are open until 5, it seems they don’t answer the phone after 4:30. This has happened several times when it appears I’m on hold then the phone rings and I’m on hold again.j If the hours are 8-4:30, the website should say so which is frustrating.
I haven’t had any issues with service. I have experience with them both on the commercial and residential side and they’ve always been good and professional.
Stellar team at SSC. They do so much for our community. Difficult to thank them all enough! I also know that this group supports each other under all circumstances. Thank you SSC Team!
They have not picked up our recycling in a month. And when I called them they said they would send a driver to get it but it still was not picked up. This is not the first time we have had issues with this company. Really bad service.
Terrible customer service. If they miss a pickup they bill you for it and don’t make an effort to come out and make a pickup until the next time around. Even if it is biweekly service like recycling. So it will be 4 weeks between recycling pickup.
I am set to bimonthly pick up .Has not collected our garbage in over a month. Called them, said they’d make sure to pick it up free of charge today but of course, didn’t.
I’ve had nothing but good experiences with the employees and service from SSC. I have had a few issues trying to pay my bill on the website but that’s usually solved with a quick call to the office. Thank you for all you do, SSC.
I know you guys work really hard and I know it’s not an easy job but there’s been too many weeks where you guys just skip a week of taking out our recycling and charge us the same for it anyhow.
Moved to Bellingham at the beginning of the month and set up garbage and recycling with SSC the first week I moved in. I’ve made my payment and this is the second week in a row that their trucks have driven past my house with out stopping. What do I even pay this company for?
Fourth day now in a row and no pickup still on our compactor at my job…a major retailer. Inexcusable at how this company has virtually no competition in Bellingham when we can’t even get our trash picked up…yet again. Terrible service in so many ways
Customer service is a joke. It’s been weeks since my trash was picked up due to snow and ice. This week they rendered service and went right past my house (because it wasn’t our week) and was told to take it to area z in Sudden Valley. All in all this company is a joke.
I always. ALWAYS. Every week I come out to see my recycling that is completely sorted all over my yard and street. Why bother recycling if the people I’m paying don’t pick it up and I have to run around my yard picking up trash after they visit?
They see fit to charge people even if they don’t do their job yet there are no alternatives and you are legally required to use them. This is the definition of a monopoly and I don’t understand how it is legal
I occasionally forget my wife puts out extra bags, so I see the truck pass. I call to bring balance current and ask to ensure that garbage is picked up. This was the third time they said they would but of course they didn’t. Upsetting.
Does not provide credit for missed snow day. Told to put extra out next pickup date. Do not have extra to put out. What business does not provide a credit or remedy for failing to provide service?
I thought I missed the recycle but the driver came around the block to check. I flagged him down and he stopped and help me get my recycle on his truck. I would had to wait 2 more weeks!! Thanks 🙏 …
Really has a hard time communicating with their customers. Will not pickup if you miss a bill without even warning you. I sent a check in once and they didn’t process it for 20 days and claimed that it was a delinquent payment. …
Collection is good and drivers are great. The main office is tough to deal with, office most employees are strong. They have a couple of goofy office workers that are very weak. Weak employees must be someones relative or owners family members.
s.d. Ferndale I was refused service for recycling because I did not use their bins…I had not been using
their bins for a long time, mine were stolen! My neighbors don’t all use their …
Yet another awful expierence with this garbage copmany. Sparatic pick ups, shifty reasons on why stuff wont get picked up one cycle but will the next. The kind staff may elude you into thinking the problem will be fixed but it is a kind …
Poor costumer service. I missed a pick up day and called to request to get my garbage picked up the following week. I mistakenly said 3619 instead of 3619.5 (which is a mother-in-law house to the 3619 place…2 different places). I …
The experienced and professional staff are ready to help with any problems. The drivers are considerate and professional and quick!
SSC makes garbage removal look easy–it isn’t.
We needed help with picking up some extra garbage after a big move. I was able to call and spoke with Pam who was extremely helpful! They were able to pick up the trash and even didn’t mind walking up to the garage to garb it for us. Really was a life saver and appreciated them going the extra mile!
Visited their transfer station today and if I could give them less than one star I would. Very unprofessional. The girl hovered over us as we unloaded (really not sure why). They cant even accept credit cards at the location. She had to …
Sanitary Service Company is an atrocious company. Unfortunately, they run a monopoly here in Bellingham so they could care less about what they do for their customers. In fact, my auto pay credit card expired and they sent me a warning …
I love the service I get from Sanitary. The office staff is TERRIFIC!!! Always considerate and willing to make changes in the pick up days. The drivers are equally considerate in their working with the customers. Thank you for your continued good service…
If I could choose no stars I would. I’ve never had such issues with garbage pick up! I mean for goodness sake it’s GARBAGE!!
A little ridiculous we have to sort them all to begin with in separate …
Get your quote in writing. Called and received a quote for a four yard, daily rental, delivery, pickup, for a total of $89.00 prepaid.
They delivered it and parked it backwards. I spent twenty minutes turning it …
The service just keeps getting worse and worse here in Whatcom county. The company seriously needs to consider new management which I have suggested in my letter to corporate headquarters. So many issues with company it’s unreal. To top …
I’m very frustrated with Sanitary Service and their attitude towards customers. I’ve lived in my home for 12 years and have never had any trouble with recycling trucks driving through the alley to retrieve my recycling. However, recently …
My review is based solely upon the use of SSC’s compost bin at a venue; I did not deal with any staff. However, I found their services very helpful at making my recent event in Bellingham, WA nearly zero-waste. What SSC is able to compost …
We live 3180 Adam’s Ave
We notice the employee for our garbage leave the led the garbage can open and stick behind. That we can not close is because there isn’t room to do so.and the …
1) Provide new customers with clear procedures so that they do not get yelled at by your drivers.
2) A bit more effort by the drivers to not leave trash and recycle items strewn around after the pick up.
Does not communicate with customers when they decide not to pick up recycling for a month, because they say the roads aren’t good enough (even though the propane trucks and FedEx have no issues). You have to call them to find out what’s …
After a lovely morning of picking up trash I sit here watching the bits i missed blowing around my driveway thinking it seems so simple!…pay money for a service, company renders service.. right? WRONG. In all the places I’ve lived I have …
I previously left a pretty tough review spelling out my disappointment with what I considered some concerning service issues. The company owner called me personally to follow up as a result of my review. While initially a little …
Always get good service from SSC. Been a customer for many years (not a lot of choices) but on the rare occasion I want to make a change, or get an extra tote for a while, they are always on top of it. Email works better than calling, and …
SSC drivers and admin are great. Drivers do a good job putting things in place after a pick-up. I’m not exaggerating when I say that SSC administrative services are always super curteous and most times outright chipper and friendly, and …
I’ve been a SSC customer for 17 years and have always had excellent service. The phone is usually answered on the first ring, the customer service is polite and efficient, they have never missed a pickup (except once due to snow when they …
I found their website very user friendly and easy to navigate. All the information needed is readily available. I filled out their “start a service” form and was promptly reached via email by Amanda Gilder, a customer service …
I appreciate when I forget to get it out the 1 tx a month and they pkup the following week. Wish they could have posted on site during snow issued when they will be able to pull. I live on hill so I totally understand why they don’t come up.
overall good service however front desk staff could be a little more courteous.
rented a large dumpster for my construction project.
today I called them in the morning to pick it up. They said they cant pick it up …
We’ve been happy customers for almost 30 years now! Love their FoodPlus! and curbside recycling service. A big thank you to our recycling driver this morning who noticed I had forgot to get my bins out, slowed down as he passed to …
This morning I completely forgot to put our trash out due to having a sick toddler all night and saw the driver drive past my house. I called right when they opened and Sarah was so nice and understanding and said to put the trash across …
For over twenty years SSC has been a dependable and reasonable service provider to our residence. In addition, their support of local non-profits over the years has certainly made life easier/better for many. The SSC website allowed a smooth transition to paperless billing and autopay. So, for many reasons, thank you, SSC!
I’m a 20-year customer of SSC. I find their service to be reliable, the drivers are very courteous and the dispatchers are very helpful and accommodating. I’ve called multiple times to change my service or request a extra or return pick up (when I’m late getting the bins out). They never fail to be prompt, kind and accurate.
Office staff are incredibly rude. No sense of “how can I help you?“ at all. Olivia barks her instructions at you and just keeps talking right over you. Shame SSC puts people like that as the face of the company.
Absolutely fantastic. My driver is fantastic, and even when I am not picked up due to weather ect, they are always willing to let me put out extra the next time. Some of these reviews are just absurd and I felt like I just had to say …
They are quick to ask for payment or remind you that you are late but do not care if you have to wait for your pick up or could careless if you have to wait a week or so. When you call about a non pick up they can not tell you if they will …
I have been a long time customer and have nothing but good things to say about the service and the people I have dealt with in person and over the phone. I have called for a pick-up schedule for the last couple years and they sent me one …
They’re awful. If you miss a payment because you’re on autopay and your card changes your service just stops. They can’t be bothered to pick up a phone or send an email. Recycling is a headache. They only pick up my cardboard a third of …
I get my garbage picked up every other week. So a missed pick up is a huge deal. In the years I’ve lived here I’ve missed pick up a couple times. They have graciously helped out each time.
My trash/recycling pick up every other week has been great! But when you call in because you are having a problem with paying your bill online you better get ready to deal with rude employees! I won’t blast her name online but WOW!! I’ve …
Missed pickup on my scheduled day and when I called they said that the driver picked it up (time stamp) and it must of had stuff jammed in it preventing the pickup. I assured them it was not as I was standing next to the can and nothing had …
Polite and patient customer service agents are the reason there are 3 stars.
If it weren’t for them it would be even lower.
I have lived many places but the system this company has for recycling is by far …
Giving businesses no viable way to control what goes in and out of their trash cans, even after years of proposing new options and communicating the issue, and then trying to force small local businesses to pay for for services they did not …
We’ve been “receiving” service from this company since august. They were spotty about picking up our bin, and it wasn’t until January that they informed us we were only on bi-weekly garbage pickup. Even after we have called, AND PAID, for …
SSC decided that they will refuse to pick up our recycle. You know, the recycle that they then sell for another revenue stream. You’d think they’d want all the recycle they can get. There should be no monopolies allowed in this industry. I …
We love our garbage driver! Don is the best…so friendly and goes the extra mile. We had a new baby recently and a couple times over the last year we’ve forgotten to put out the garbage and he is always so helpful. He’ll do a reminder honk …
Horrible prices, horrible service. I understand a delay from the recent snow closing lots of stuff down for a few days, but it has been A MONTH since our garbage has been picked up. No bill reduction and the only solution they can offer for everyone affected by this is “you can bring it to us”.
Update:
After I posted something online about the horrible service, I got a phone call asking me to change my review because they “went out their way” to come out on a …
Office receptionists don’t know what they are doing. Set me up for the wrong day of the week. Had to call back and get it fixed. 3 weeks later I still don’t have my cans however my first bill showed up. What am I being billed for? I haven’t …
I’ve been using SSC for the past 8 years. The office staff are professional and friendly. Their garbage and recycling collectors are hard working and reliable. When I’m not home on my garbage day, all it takes is a phone call. They can …
SSC has been back and forth for me. I have had many moments of frustration as a new resident of Bellingham. Different answers for the same question is common, and a lack of action is consistent. …
Pam helped me w a missed pick up issue and I wanted to give her a big thank you. Super professional, explained what they do to fix the problem and process for making sure it doesn’t happen again.
“Your phone service sucks!!” Hadn’t realized the sanitary customer service agents were so swamped with calls, our wait time would be more than 5 minutes.
Of all the places I have lived, Hating my garbage company has never been an issue until recently. We received a little love note from our driver advising us to leave our cardboard on the ground in the alley. They no longer want it in the …
Superb Customer Service!! I had a small issue and when I called I was pretty upset (and was expressing my anger a bit freely). The customer service rep who helped me was calm and patient, and “talked me down” – and then explained how she …
How I wish SSC didn’t have a monopoly. Their fees go up constantly yet Service remains terrible. I was told I would have a yard waste bin delivered a week from my phone call requesting service, and pickup would begin two weeks out. My bin …
I have lived alot of places in my life and never had so many problems trying to recycling when using my garbage service. I will be advocating for the city to drop there contract. They cause more pollution than they prevent. …
SSC drivers have always been very pleasant and professional. SSC seems to suffer from a lack of leadership however. For example, recently my recycling pickup was missed. I called the next week and was told it would be picked up the next …
This company has no concept of customer service! Rude office staff, consistent price hikes, leaving recycling and garbage in the road after dumping, just to name a few… but to tell someone that they will not send a truck to get your …
Pretty much everything a company can do wrong, this company has done with me in the 2 years of service with them.
Unfortunately there’s no alternative for now, thanks Bellingham!
Their customer service representatives hang up on you and the cans are either never delivered or delivered substantially later than promised.
Never had an issue with pickups at all great customer service all the way around!
Never had any trouble, drivers are usually very nice. These guys take away garbage what’s not to love.
Garbage service: 5 Stars
Looking up to see one of your employees with his dick out peeing on the tire of his garbage truck: 0 Stars …
Love the hard workers SSC has. Hope that they get the FoodPlus Service available in more areas 🙂 Would love to take part in that program.
Great service, dependable workers who take pride in their effort our keep our city clean. I always get courteous and prompt service when I call with questions.
Speeding in a 50mph in Wrexham at 10.30 the 8th March 2021 reg, ended AEP
On time every time and never leave a mess behind thanks guys 👌 …
I tried calling in multiple times to talk with the owner, but the front desk never answered the phone. I totally understand closing down the office for lunch, but I have a feeling someone is leaving early and coming back late.
Although the website states they are open until 5, it seems they don’t answer the phone after 4:30. This has happened several times when it appears I’m on hold then the phone rings and I’m on hold again.j If the hours are 8-4:30, the website should say so which is frustrating.
I haven’t had any issues with service. I have experience with them both on the commercial and residential side and they’ve always been good and professional.
I’ve been in my home 16 months now and never had a negative experience with either your drivers or your office people. Thank you for great service.
Late on many occasions. Over-priced. 👎🏻 …
Stellar team at SSC. They do so much for our community. Difficult to thank them all enough! I also know that this group supports each other under all circumstances. Thank you SSC Team!
I called today to add a service to my existing account. My phone call was answered quickly by Carley and she was so friendly and efficient.
Live in Bellingham and used this service for 4 years. Always easy to call and make modifications to pickups, etc.
They have not picked up our recycling in a month. And when I called them they said they would send a driver to get it but it still was not picked up. This is not the first time we have had issues with this company. Really bad service.
Terrible customer service. If they miss a pickup they bill you for it and don’t make an effort to come out and make a pickup until the next time around. Even if it is biweekly service like recycling. So it will be 4 weeks between recycling pickup.
I am set to bimonthly pick up .Has not collected our garbage in over a month. Called them, said they’d make sure to pick it up free of charge today but of course, didn’t.
I’ve had nothing but good experiences with the employees and service from SSC. I have had a few issues trying to pay my bill on the website but that’s usually solved with a quick call to the office. Thank you for all you do, SSC.
I know you guys work really hard and I know it’s not an easy job but there’s been too many weeks where you guys just skip a week of taking out our recycling and charge us the same for it anyhow.
I have always been so well treated by the office staff at Sanitary Service. Truly nice people.
Moved to Bellingham at the beginning of the month and set up garbage and recycling with SSC the first week I moved in. I’ve made my payment and this is the second week in a row that their trucks have driven past my house with out stopping. What do I even pay this company for?
Fourth day now in a row and no pickup still on our compactor at my job…a major retailer. Inexcusable at how this company has virtually no competition in Bellingham when we can’t even get our trash picked up…yet again. Terrible service in so many ways
Customer service is a joke. It’s been weeks since my trash was picked up due to snow and ice. This week they rendered service and went right past my house (because it wasn’t our week) and was told to take it to area z in Sudden Valley. All in all this company is a joke.
I always. ALWAYS. Every week I come out to see my recycling that is completely sorted all over my yard and street. Why bother recycling if the people I’m paying don’t pick it up and I have to run around my yard picking up trash after they visit?
They see fit to charge people even if they don’t do their job yet there are no alternatives and you are legally required to use them. This is the definition of a monopoly and I don’t understand how it is legal
I occasionally forget my wife puts out extra bags, so I see the truck pass. I call to bring balance current and ask to ensure that garbage is picked up. This was the third time they said they would but of course they didn’t. Upsetting.
Does not provide credit for missed snow day. Told to put extra out next pickup date. Do not have extra to put out. What business does not provide a credit or remedy for failing to provide service?
I thought I missed the recycle but the driver came around the block to check. I flagged him down and he stopped and help me get my recycle on his truck. I would had to wait 2 more weeks!! Thanks 🙏 …
Really has a hard time communicating with their customers. Will not pickup if you miss a bill without even warning you. I sent a check in once and they didn’t process it for 20 days and claimed that it was a delinquent payment. …
Collection is good and drivers are great. The main office is tough to deal with, office most employees are strong. They have a couple of goofy office workers that are very weak. Weak employees must be someones relative or owners family members.
s.d. Ferndale I was refused service for recycling because I did not use their bins…I had not been using
their bins for a long time, mine were stolen! My neighbors don’t all use their …
Yet another awful expierence with this garbage copmany. Sparatic pick ups, shifty reasons on why stuff wont get picked up one cycle but will the next. The kind staff may elude you into thinking the problem will be fixed but it is a kind …
Poor costumer service. I missed a pick up day and called to request to get my garbage picked up the following week. I mistakenly said 3619 instead of 3619.5 (which is a mother-in-law house to the 3619 place…2 different places). I …
I’ve always gotten quick email responses and they’ve always been super helpful.
The experienced and professional staff are ready to help with any problems. The drivers are considerate and professional and quick!
SSC makes garbage removal look easy–it isn’t.
We needed help with picking up some extra garbage after a big move. I was able to call and spoke with Pam who was extremely helpful! They were able to pick up the trash and even didn’t mind walking up to the garage to garb it for us. Really was a life saver and appreciated them going the extra mile!
Visited their transfer station today and if I could give them less than one star I would. Very unprofessional. The girl hovered over us as we unloaded (really not sure why). They cant even accept credit cards at the location. She had to …
Sanitary Service Company is an atrocious company. Unfortunately, they run a monopoly here in Bellingham so they could care less about what they do for their customers. In fact, my auto pay credit card expired and they sent me a warning …
I love the service I get from Sanitary. The office staff is TERRIFIC!!! Always considerate and willing to make changes in the pick up days. The drivers are equally considerate in their working with the customers. Thank you for your continued good service…
If I could choose no stars I would. I’ve never had such issues with garbage pick up! I mean for goodness sake it’s GARBAGE!!
A little ridiculous we have to sort them all to begin with in separate …
Get your quote in writing. Called and received a quote for a four yard, daily rental, delivery, pickup, for a total of $89.00 prepaid.
They delivered it and parked it backwards. I spent twenty minutes turning it …
The service just keeps getting worse and worse here in Whatcom county. The company seriously needs to consider new management which I have suggested in my letter to corporate headquarters. So many issues with company it’s unreal. To top …
I’m very frustrated with Sanitary Service and their attitude towards customers. I’ve lived in my home for 12 years and have never had any trouble with recycling trucks driving through the alley to retrieve my recycling. However, recently …
My review is based solely upon the use of SSC’s compost bin at a venue; I did not deal with any staff. However, I found their services very helpful at making my recent event in Bellingham, WA nearly zero-waste. What SSC is able to compost …
We live 3180 Adam’s Ave
We notice the employee for our garbage leave the led the garbage can open and stick behind. That we can not close is because there isn’t room to do so.and the …
1) Provide new customers with clear procedures so that they do not get yelled at by your drivers.
2) A bit more effort by the drivers to not leave trash and recycle items strewn around after the pick up.
Does not communicate with customers when they decide not to pick up recycling for a month, because they say the roads aren’t good enough (even though the propane trucks and FedEx have no issues). You have to call them to find out what’s …
After a lovely morning of picking up trash I sit here watching the bits i missed blowing around my driveway thinking it seems so simple!…pay money for a service, company renders service.. right? WRONG. In all the places I’ve lived I have …
I don’t understand the negative comments. I have found that collections are reliable and fast.
I previously left a pretty tough review spelling out my disappointment with what I considered some concerning service issues. The company owner called me personally to follow up as a result of my review. While initially a little …
Always get good service from SSC. Been a customer for many years (not a lot of choices) but on the rare occasion I want to make a change, or get an extra tote for a while, they are always on top of it. Email works better than calling, and …
SSC drivers and admin are great. Drivers do a good job putting things in place after a pick-up. I’m not exaggerating when I say that SSC administrative services are always super curteous and most times outright chipper and friendly, and …
I’ve been a SSC customer for 17 years and have always had excellent service. The phone is usually answered on the first ring, the customer service is polite and efficient, they have never missed a pickup (except once due to snow when they …
I found their website very user friendly and easy to navigate. All the information needed is readily available. I filled out their “start a service” form and was promptly reached via email by Amanda Gilder, a customer service …
I appreciate when I forget to get it out the 1 tx a month and they pkup the following week. Wish they could have posted on site during snow issued when they will be able to pull. I live on hill so I totally understand why they don’t come up.
overall good service however front desk staff could be a little more courteous.
rented a large dumpster for my construction project.
today I called them in the morning to pick it up. They said they cant pick it up …
We’ve been happy customers for almost 30 years now! Love their FoodPlus! and curbside recycling service. A big thank you to our recycling driver this morning who noticed I had forgot to get my bins out, slowed down as he passed to …
This morning I completely forgot to put our trash out due to having a sick toddler all night and saw the driver drive past my house. I called right when they opened and Sarah was so nice and understanding and said to put the trash across …
For over twenty years SSC has been a dependable and reasonable service provider to our residence. In addition, their support of local non-profits over the years has certainly made life easier/better for many. The SSC website allowed a smooth transition to paperless billing and autopay. So, for many reasons, thank you, SSC!
I’m a 20-year customer of SSC. I find their service to be reliable, the drivers are very courteous and the dispatchers are very helpful and accommodating. I’ve called multiple times to change my service or request a extra or return pick up (when I’m late getting the bins out). They never fail to be prompt, kind and accurate.
Office staff are incredibly rude. No sense of “how can I help you?“ at all. Olivia barks her instructions at you and just keeps talking right over you. Shame SSC puts people like that as the face of the company.
Absolutely fantastic. My driver is fantastic, and even when I am not picked up due to weather ect, they are always willing to let me put out extra the next time. Some of these reviews are just absurd and I felt like I just had to say …
They are quick to ask for payment or remind you that you are late but do not care if you have to wait for your pick up or could careless if you have to wait a week or so. When you call about a non pick up they can not tell you if they will …
I have been a long time customer and have nothing but good things to say about the service and the people I have dealt with in person and over the phone. I have called for a pick-up schedule for the last couple years and they sent me one …
They’re awful. If you miss a payment because you’re on autopay and your card changes your service just stops. They can’t be bothered to pick up a phone or send an email. Recycling is a headache. They only pick up my cardboard a third of …
I get my garbage picked up every other week. So a missed pick up is a huge deal. In the years I’ve lived here I’ve missed pick up a couple times. They have graciously helped out each time.
My trash/recycling pick up every other week has been great! But when you call in because you are having a problem with paying your bill online you better get ready to deal with rude employees! I won’t blast her name online but WOW!! I’ve …
Missed pickup on my scheduled day and when I called they said that the driver picked it up (time stamp) and it must of had stuff jammed in it preventing the pickup. I assured them it was not as I was standing next to the can and nothing had …
Polite and patient customer service agents are the reason there are 3 stars.
If it weren’t for them it would be even lower.
I have lived many places but the system this company has for recycling is by far …
Giving businesses no viable way to control what goes in and out of their trash cans, even after years of proposing new options and communicating the issue, and then trying to force small local businesses to pay for for services they did not …
We’ve been “receiving” service from this company since august. They were spotty about picking up our bin, and it wasn’t until January that they informed us we were only on bi-weekly garbage pickup. Even after we have called, AND PAID, for …
SSC decided that they will refuse to pick up our recycle. You know, the recycle that they then sell for another revenue stream. You’d think they’d want all the recycle they can get. There should be no monopolies allowed in this industry. I …
We love our garbage driver! Don is the best…so friendly and goes the extra mile. We had a new baby recently and a couple times over the last year we’ve forgotten to put out the garbage and he is always so helpful. He’ll do a reminder honk …
Horrible prices, horrible service. I understand a delay from the recent snow closing lots of stuff down for a few days, but it has been A MONTH since our garbage has been picked up. No bill reduction and the only solution they can offer for everyone affected by this is “you can bring it to us”.
Update:
After I posted something online about the horrible service, I got a phone call asking me to change my review because they “went out their way” to come out on a …
Office receptionists don’t know what they are doing. Set me up for the wrong day of the week. Had to call back and get it fixed. 3 weeks later I still don’t have my cans however my first bill showed up. What am I being billed for? I haven’t …
I’ve been using SSC for the past 8 years. The office staff are professional and friendly. Their garbage and recycling collectors are hard working and reliable. When I’m not home on my garbage day, all it takes is a phone call. They can …
SSC has been back and forth for me. I have had many moments of frustration as a new resident of Bellingham. Different answers for the same question is common, and a lack of action is consistent. …
Pam helped me w a missed pick up issue and I wanted to give her a big thank you. Super professional, explained what they do to fix the problem and process for making sure it doesn’t happen again.
“Your phone service sucks!!” Hadn’t realized the sanitary customer service agents were so swamped with calls, our wait time would be more than 5 minutes.
Of all the places I have lived, Hating my garbage company has never been an issue until recently. We received a little love note from our driver advising us to leave our cardboard on the ground in the alley. They no longer want it in the …
Superb Customer Service!! I had a small issue and when I called I was pretty upset (and was expressing my anger a bit freely). The customer service rep who helped me was calm and patient, and “talked me down” – and then explained how she …
How I wish SSC didn’t have a monopoly. Their fees go up constantly yet Service remains terrible. I was told I would have a yard waste bin delivered a week from my phone call requesting service, and pickup would begin two weeks out. My bin …
I have lived alot of places in my life and never had so many problems trying to recycling when using my garbage service. I will be advocating for the city to drop there contract. They cause more pollution than they prevent. …
Great company. Very personable and customer service oriented in a way you don’t find enough of these days.
SSC drivers have always been very pleasant and professional. SSC seems to suffer from a lack of leadership however. For example, recently my recycling pickup was missed. I called the next week and was told it would be picked up the next …
This company has no concept of customer service! Rude office staff, consistent price hikes, leaving recycling and garbage in the road after dumping, just to name a few… but to tell someone that they will not send a truck to get your …