Sanitation District No. 1 offers a range of water treatment and disposal services. It serves more than 30 communities in Boone, Campbell and Kenton Counties in Kentucky.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
1045 Eaton Dr, Ft Wright, KY 41017
My husband has auto-pay set up for every month so our bill stays current. Every year or so they will randomly send a bill with my name on it instead of my husband’s and tell me that I am $60 past due and that they are going to come shut …
Class action lawsuit incoming. Seriously, these people sent us a last notification to pay when we never received the first one. Well, boyfriend goes to pay today and not only did they give him the wrong account number on the bill, they dont …
It’s the most difficult place to pay a bill, not only do I have problems paying by phone but online as well! No one ever answers. I go to the office to pay and 2 ladies at the front counter continue to blab without saying we will be with …
People on this system should be at every sewage meeting they have complaining. The sewage bill is twice as high than the water bill. Rip off service by the utility company. This is a service and fees should be reduced! They are running the utility service as a profitable company. Taking advantage of people!
Great experience, never had an issue. Thanks for all your hard work.
What is the justification of continuing to advance the payment towards the beginning of the month? I used to pay sd1 on the 11th. Now it is due on the 2nd. Soon I am sure it will be on the first. Seems like they want us to make 13 payments …
What a waste. I had a e-check returned and a block was put on my account back in May 2020. I called them up and was told it was removed. Here we are almost a year later and still not able to use eheck. On their website it says call the …
They are a monopoly that is taking full advantage of the situation. My bill goes up every cycle, it’s becoming ridiculous. I don’t see how anyone that makes average income is supposed to survive. My sanitation bill costs more than my …
The water tastes like bleach, surely a sign of our area’s high cancer rates. In addition, our $23 (average, but typically less than $20) a month water bill….equates to a $54 Sanitation bill. NOW they want to charge a standard $2.65 for online bill pay. What. The. Fu^k.
I have been dealing with these people for several months on flooding issues, they have done nothing but lied to cover their butts. Whenever you leave a feed back on here, you must file a report to the BBB online, and the attorney generals …
SD1 bill is more than twice the water bill. Rates keep rising
Monopoly in Northern Kentucky. Customers have no saying on anything.
Something has to be done with this utility company operation , yr after yr charges keeps rising and there’s nothing we can do because we have to have it and have no competition to lower the cost , just seen another $5 dollar increase , …
I paid my Bill and talked to some one to make sure to get my service turned on. I paid at 11:30 am and had to call again at 4:00pm the lady said they have till 5pm today. Here it is 9pm and No water. I have a family and pets. Someone needs …
If I could give them a zero star rating I would. They need to be investigated or audited. I feel they are complete crooks. They base there bills on what exactly? When I go to pay my bill I walk into a building that is beautiful and wonder …
How come every other company in the world has free bill pay on-line, but this Company charges $2.65 to make a payment on-line?1? I just don’t get it , even the water company has free online bill pay. I guess just par for the course for …
Horrible rates. Rude customer service. Turns your water off even if your bill is paid. Bill was due 10/29/19 (yesterday) I paid it online yesterday and my water was turned off today. They even charged me a $25 reconnection fee. But it was …
I sometimes keep a bad customer service experience to myself, but this one was beyond acceptable. We had been faithfully paying our bill every month electronically by credit card. And then SD1 elected to add an additional fee if we wanted …
You will get locked out of your account and no matter how many passwords you try or how many different ways you answer the security questions you stay locked out cus there is no help option or other way to recover your account.
This company has some of the worst individuals employed, they lie, even when seen on Camera doing or “Not doing” what they are getting paid to do. And customer service reps that answer phones etc. have 0 ability to treat customers as if they pay their salaries, or just decent in general. #justbebetterhumans
I understand the importance of the Sanitation District and appreciate the service they offer, however I have never understood why my sanitation and water bills are separate and how why my sanitation bill is at least double my water bill. …
When is it going to stop? When it’s $100 a month, $200? I mean if I live long enough $1,000 month? It’s constantly increasing…
Bogus that in 2021 they charge a fee to pay them online. I suppose they will be getting it snail mailed to them. I haven’t been here long but I already feel the negative vibes about them. Never had to deal with something like this not being …
Complete garbage when it comes to billing. They don’t take the time to mail out invoices but will jump at the chance to send Service Disconnects. No emails, no phone calls. I am filing a formal compliant to have SD1 audited.
Sd1 destroyed the woods behind my house with no regards to the people around. They left trees and debris on my property.
We live at Crestview Lakes Villa, a mobile home park in Burlington. SD1 has been overcharging residents based on their water usage. $40 & $50 SD1 bills for a $19 water bill. SD1 issued refunds ranging from $150-$350 to (4) families but not …
These are my photos that SD1 took for me. I taught a lot to children’s in SD1 and took a tour at the aquarium.
Me: Calls because I have a question about my bill. Automated System: If you need help at anytime press “0”. Me: Presses “0”. Automated System: Ignores the “0” I pressed, Sorry we did not get that. Good-Bye.
Moved out of Kentucky a couple months ago and cancelled my service and paid my remaining balance for the final month. The company then continued to bill me and not notify me until, and I did not notice until it appeared on my credit report …
I’m a single dad living in a single wide trailer with my 2 year old son. Water bill is always $19. Somehow the SD1 bill is always between $40 and $80+ per month. It doesn’t seem possible. My water usage is next to nothing. As every other …
Be aware if you sign up for auto pay on their mobile website and select credit card it doesn’t note that there is a processing fee of $2.65. This is for “auto pay”. I discovered this after the auto pay went through and thoroughly tested …