Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Called the police on a mother (who’d JUST given birth) who asked for a new nurse because she wasn’t satisfied with the one she originally had! OUTRAGEOUS and UNACCEPTABLE!
If you guys apologize why don’t you do it talk to the nurses and doctors in groups to make better service so we won’t have to be saying this is a bad hospital
Very friendly staff. Took a while to navigate around the hospital because of the construction. Parking structure is rather small. Plan on staying there for 2-3 hours.
For being a major county hospital .. It is improving greatly in appearance.. But what matters most is the caring and very knowledgeable staff from admin to doctors!
Went to ob-gym..i was really annoyed by an older nurse at that place , talking bad about the receptions to a patient in the waiting room, in front of me (a patient)..so unprofessional and disrespectful!!! Don’t need people like that!!!
If i could rate lower i would do not go have a baby here my experience here in labor and delivery was absolutely horrid you will share a room with another person with there new born and visitors your other half cant stay with you they take …
Awesome doctors and awesome nurses .I went to ER Sunday nite at 12pm the minute I registered they started working on me I was in severe pain .Thank you !
I had a caesarean section in that hospital and I honestly do not recommend anyone much less if they are Hispanic since during the surgery the doctor let a beginner a medical intern was failing and they were discussing what method to use and …
Disgusting and vile place. The wait time is absolutely horrendous. Even if you go to one of their shady clinics their wait time even for a scheduled appointment is hours long. Run as far away from this hospital as possible.
Horrible inattentive nurses that are also rude and so was one of the surgent doctors and one tells me something and another said something else no communication . First surgery done last night and angry for the little to no care never coming back .
THE DOCTORS ARE EXTREMELY RUDE AND DISRESPECTFUL. THEY ALWAYS SEEM TO HAVE AN ATTITUDE AND HAVE NO CONSIDERATION FOR OTHERS. I WOULD NO RECOMMEND VALLEY MEDICAL FOR NOTHING AND THEY SHOULD HIRE NICE DOCTORS AND NURSES CAUSE THESE ONES ARE …
This place needs to shut down as an emergency hospital seriously??
This is not an emergency ? This is a joke
Their staff and rooms are not enough to take care of all the problems????
Very very poor management that’s so sad
I will never come here again, nobody will till how much time you need to wait to see the doctor, I have a pain in my back and I was setting on the steel chair waiting for more than 5 hours.
This is the worst place to be, we came to “express ER” TOOK THEM 4 HOURS TO SEE US,TURNS OUT THER WAS ONLY ONE DOCTOR NEXT TIME IF YOU FEEL SICK JUST STAY HOME
This hospital has finally improving their service finally about time in a long time they have finally approved their service first time I’ve ever seen them treat me with great service very impressed with the hospital finally at this hospital is best now it has finally inproving
The employees are nice for the most part but waiting time is forever in the ER if you really need to seek help go to the the other hospital across the city
Rude staff they don’t care if your sick or not you keep waiting for long time plus if call your name they will take to the room now you need for another half hour or 45 min just so the dr come see you really like we’re human here and we’re in pain.
#express clinic
IVE NEVER THOUGHT IN A HOSPITAL WHERE DOCTORS GET PAYED GOOD MONEY TO DO THERE JOB LET PEOPLE STARVE MY FAMILY MEMBER IS THERE WITH STAGE 4 CANCER AND HAS NOT RECEIVED A MEAL OR CUP OF WATER ALL DAY BEEN THERE FOR A WEEK AND WE HAVENT EVEN …
Terrible wait times… I am sure there isn’t science behind ERs but I am here today waiting for 2.5 hours and have been patiently waiting for a doctor to show up.. no luck yet… the system is poor, Cant comment on staff because they seem …
It is a terrible service they have left me a gauze inside a surgery that they did and I do not know if I have to go to the hospital or I have to do it here at home because the doctor did not appear again at the office, wait 2 hours and …
Me and my family were threatened with security after being called bye the hospital was told to see my uncle asap in the ICU was threatened bye nurse after giving my info and waiting over 15 minutes no one answers the phone even when nurses …
So, my sister and I got in a car accident on our way to Santa Cruz and ended up going to Valley Medical Hospital’s emergency center. While it was crowded, grimy, and old.. every single staff member was so kind, caring, patient, and …
worst experiences.. every staff member is extremely unfriendly and rude. doctors are not professional and lab results take forever/ get lost. everything seems so ridiculously unprofessional
The nurses are really rude and sit in the halls on their computers all shift gossiping and on their phones. They have no sense of professionalism or proper communication.
So I went to the emergency room because I had major stomach pain. They had me waiting for 4 hours with all the pain and they didn’t even care. Regret going their. Never again. If I could give it at least a half a star I would or a zero
Seriously good service. Not busy, doctor was proactive (they never are) and nurse and both receptionist were ever so kind and accommodating. I was pleasantly surprised.
My girlfriend went in to see about her seizure and aneurysm trouble and they gave her a vaccine without her consent this hospital needs to be shut down and decommissioned due to mal-practice.
Got to this place well before closing, waited for hours while they took everyone who came after me. That wouldn’t have been a big deal except after several hours of sitting there, they told me they were closed and I should go over to …
The medical staff gave patients the best treatment. They seemed to know what they were doing at the time. Unless a patient been there before, they didn’t communicate well with he or she.
For urgent care…Most of the nurses here do not know what they are doing! I have been misdiagnosed twice. They wanted to give two medications which were lethal if taken together. Go somewhere else..
Worst experience ever called 1 week prior and asked about how many people we can have in the labor and delivery room they told us we could have 2 people and when we went they told us only one and when we tried asking they were so rude and even became to ignore us as we were asking never coming here for any future children
I went the express clinic around 12, had to do a CAT scan, EKG, Blood and urine test. Then they transferred me to the emergency. Been waiting and now it’s 733pm been here for about 7 hours, and they have not called anyone back so far. I …
Took my mom to Express Care Clinic, they got us wait for almost 3 hours and when I asked them when will the doctor come and check up on us. She said just wait and it’s first come first serve, if you can not wait just leave. The attitude of the white receptionist is horrible and cold.
I’ve been a patient at VMC since 1988. I have always received excellent care. The doctors and nurses have always been helpful. The only negative is the food!
The worst hospital ever..n what happened u see only in movies or so i thought..i had gulbladder surgery in ne. N asthma issues..after surgery. Surgeon said he saw another stone..fine doctors didnt find it..pain starts getting worse..i move …
Nothing. This hospitals mission is to deliver stickly by caesarian (C-section). It is a system they have. First they administer synthetic oxytocin (pitocin) (to charge more $) that usually slows down opening of cervix but I increases …
I would give 0 Stars if I could, Going on 10 hours of waiting in the ER. Waiting room is absolutely filthy! Mentioned condition to receptionist they said they would call Enviornmental Services 6 hours ago…
Frist time going there.Me and my daughter Cela.Went to see my Uncle in the hospital. We came from San leandro. So we left early to bet the traffic. It was fine going.Its very clean.The staff very helpful.They have parking to.I really like that hospital.
Today we sat for 6 hours on an iron chair in the hallway, they scared me with all sorts of diseases, took blood from two hands several times for various tests, put capillaries and all on an iron chair in the hallway, they said no what kind …
Burn Center is excellent !!! Very professional and staff is well educated and knows their jobs very well. They take the time to explain every detail and care about their patients they treated us like family . Excellent care and service . They are educated with the latest technology.
The hospital is the deadly hospital they watched my mother die in the hospital the nurses do not go there please I’m being serious worst doctors words nurses there are no help to not go there go somewhere else
The automated phone line is ridiculous to work with. I also was wondering why it was taking so long for my insurance to approve things and it was because my insurance registered in the clinics here was completely wrong. Managed to get things fixed though
They pay you to work not to be on the phone by texting or on facebook or to top it off on tik tok number 2.As well as I got to the hospital, I also left with no change and to top it all, they quickly discharge you, what a sad reality (asi …
This place is a great example of the horrible service will result if Healthcare in the U.S. goes to single payer or nationalized. SCVMC is so bad, maybe worse than the DMV running a hospital. Some doctors are great and belong at a better facility.
This place is a joke. I have called a numerous amount of times, only to have the people working there laugh and hang up, or don’t answer until half an hour has passed. Taking my daughter out of this facility and finding a new doctor to continue routine checkup appointments. I’m absolutely appalled and disappointed.
The quality of care and concern is lacking. Staff are rude and pushy. If you’re black, I’d recommended getting a black midwife or even finding another hospital. I’d never trust this place with my life or my family’s.
Worst hospital ever . I have been here since 2pm it is now 7:30 at night . I have not been seen nor has a doctor even come in the room . I asked a nurse if she could give me an approximate time I would be seen she said she had no idea an …
Roberta Wang, MD is a stellar physician. She and her rehab team were outstanding when my son was an inpatient, and she continues to care for him on an outpatient basis, managing complicated medical issues with ease. …
Terrible service! For one week I can not get an ultrasound appointment for my father in low. He is 84 years old and have a pain. Ans I am wonder is this a way to help old people to survive? Or probably this is a way to kill them ASAP?
Do not recommend anyone to visit this hospital. My daughter just did X-ray and the doctor informed us that they cannot do anything for her and her solder will heal normally. Then finally we found the bill is more than $2500 for nothing.
The place you want to be if you have a Spinal Cord Injury. They have all the resources you need and the professionals that have seen it all. I spent 3 months here post SCI and they made me feel safe.
I HAVE BEEN GOING ON OVER 2 AND 1/2 YEARS WAITING FOR HIP REPLACEMENTS FIRST IT TAKES 6 MONTHS TO SEE THE DOCTOR THEN SHE TELLS YOU YOU HAVE TO QUIT SMOKING CIGARETTES BEFORE SHE’LL DO SURGERY FOR 3 MONTHS THEN ANOTHER 6 MONTHS TO GET IN TO …
Horrible service they take to long to help there patients! I been waiting here for almost 5 hours and there is still people that been here longer then me I’m ready to just leave to a real hospital this is sad why do they pay these people …
Everything went great. until we brought the physicians medical certificate for disability. Apparently no one here has every heard of the family leave act. Over 45 days now. The state finally recieved and now they say it was done wrong. Thanks SCVM
I waited for 5 hours for a doctor to tell me I need a sling for my arm and that it’s mostly fine … the staff is nice but the facility is dirty and there are not enough doctors. …
They won’t actually help you, and if you express you’re in pain in loud ways, they’ll scold you like you’re an errand child. They don’t give a single care, they just want to collect their paychecks and go home.
My son was taken to the Trauma Unit with a major head injury. The staff was excellent. Explained the entire process, answered our questions, and very attentive.Couldn’t have asked for better care and such caring professionals.
Woefully under staffed and the doctors continually leave to be replaced by a student resident every few months or so. No continuum or quality of care. You may not even get an appointment for months! Also, my sister was covered by Medicare …
My son broke his femur and two ribs on Thursday while having weights on his leg they moved him down the hall for x-rays and hit the wall with bed!!!! on Saturday there tryn to make him walk!?????Sunday he checked himself out this hospital …
Very bad experience. Getting hold of them on calls for any customer service related issues is horrible. No one picks up the phone most of the time. The staff is 50-50, some where good some where not good. Specially had issues with my …
If you do not have insurance or have medi-cal or have an urgent medical need , do not go to er-. go to urgent care. I have had two successful lumbar fusions from Dr. Jason Lifshutz in the Neurosurgery Clinic at 751 South Bascom. One of …
Went to ER diagnosis 6mm kidney stone. The soonest laser surgery would be 3 months,,,yes 3 months in the future. Tried to call Urology Dept and no answer. Went in person and called right in front of receptionists…yes all 3 of them…no …
Checked myself in the ER because of my appendix and they decided it would be best if the transfer me to Express care cause they dont know what it is.. so I wait in express care for 5 HOURS In pain, no nurse will help or find me medication …
Tried to make an appointment with an OB- Dr. Nguyen. The staff there in the office was rude and quite offensive. After obtaining all my medical information, she asked me my religion to which I responded “none.” The she went, ” excuse me, I …
i was in there 6 1/2 hrs from 6pm til next day 1:45am with out any treatment for cut 3in wide ,
first check in nurse did not look my cut, hospital poor work relations.
*Summary: I had a severe UTI and couldn’t wait to have it treated so I came here. $1700 later, they would not prescribe the antibiotics I needed . I later went to a (different) clinic and it cost only $200 for tests and doctor’s visit, …
Me and my wife have been in here for 4 years. We were regularly treated by gastroenterologist, cardiologist and pulmonary doctors. There serve is outstanding. The doctors are so nice and skilled in their field that we never have had any …
Expect abuse, harassment, misinformation, and coercion if you decide to go to this hospitals. An entire black family removed, harassed, violated, and disrespected by staff and police. Over a request for a breast pump. Unbelievable. Avoid this hospital at all costs!
This is a really good hospital. People tend to forget this is a county hospital so everyone who doesnt have insurance and basically every drug seeking person in the bay as well are coming here. There are only so many staff that can help the …
I checked in to emergency room at 8 PM and they told I may have to wait until 6AM I left at 1:30 AM with out seeing doctor and you can’t even ask staff how long it’s going to take. They all are Grumpy so sad .
Been here 5 hours cut my finger tip off still have not been seen none of the nurses or doctors have even looked at my finger and I still have it wrapped in a paper towel. And im with my one year old son who is just loving the visit here showing it by screaming yelling and crying. I’m going to go to another hospital.
I can’t even begin… run as fast as you can. They want to fill beds. They caused complete negligence and my child declined horrifically after we sent her here. The doctors are first year training students practicing on our loved ones lives. Please run
I had unpleasant experience with their billing department. Could’t resolve issue with bills, my family will avoid this facility in the future. They submitted it incorrectly, didn’t want to cooperate. If one is decide to use their facility – check all bills very carefully.
In 1981 I had Open Heart Surgery At Santa Clara Valley Medical Center I was only 18 months old. They saved my life. They always do. I have never had any problems at all over the years. Everyone’s experience is Different. I say this because …
Filed a dispute that Santa Clara Valley charged me for additional test done without informing me there will be extra cost. They did not send me a decision or reply me even after I tried to call and message them on myhealthonline for …
Even though I don’t have the best insurance (Medical), the doctors take their time for you to make sure I and my unborn baby are ok. No experience with all the departments but they have a really good Cardiology and Gynecology department, …
Went to the psychiatric intake, waited 14 hours to see a psych who really did nothing. All the while no one wanted to talk or help me in my state. Kicker is that that wait time is good, usually it takes a few days. …
If you can go to ANY other hospital, you should. The staff here is rude, unprofessional, and inexperienced. The “Dr.” who delivered my daughter had to ask the nurse how to do stitches. After doing them incorrectly, they just discharged her …
I came in for a traumatic brain Injury and was well taken care of. I stayed here for a month and was treated great. Dr. Duong is the most knowledgeable doctor I have ever met and honestly wouldn’t deal with any other doctor besides Dr. Duong. Thank you Santa Clara Medical Center I appreciate everything that you have done for me
Loved my nurses in labor and delivery and recovery. Christine, Jane, Suk, Shine, suzie, sangsook, Dr Lii, just to name a few. They were very attentive and informative. Also!! The doctor that treated me with my epidural procedure was very …
If you want you or your loved one to die, go here. The hospital has the worst doctors. They just want to save the hospital money and deny you the treatment you need. My mother died because the doctors refused to remove a tumor that eventually killed her. If I had the money to sue, I would.
Still getting bills four months later, after I sent a check for the full amount and confirmed with a rep over the phone that I had paid in full (after they sent a bill, after they deposited my check!). Billing and customer service close …
Dr. Harris is the worst CCU doctor to deal with. He says he doesnt have alot of time to talk which means he doesnt care for his patients. He takes notes of his patients which are opposite of what is in the computer. He contradicts what he …
Ridiculously long wait. Brought my mom in for her illness only to be prescribed medicine that is available over the counter. Had to have the pharmacist call the doctor who saw my mom… We were in Express Care from 12 p.m. till close to 5 p.m. (which wasn’t even busy). Waiting, waiting, waiting. Such a waste of time–never again!
They are #1! Doesn’t anyone know that? They turn nobody away due to insurance or any other reason. They do have a zero tolerance rule for drugs & alcohol. Meaning if they find out a patient has or has had drugs or alcohol that person will …
Nurses/front desk are freakin horrible! You can tell they dislike there job. One of the front desk at labor and delivery were so rude ! We had just got there for visiting a patient in labor . They told us we had to wait because someone was …
Better off waiting for a dead person to talk at a morgue than to wait for someone in this ER to move a damn finger. Seriously god awful service. 7 people at the ER desk and I could’ve gotten better help and communication from a Deaf person. …
They suck horrible hospital to go to don’t go there they will make you wait a million hours horrible Hospital ladies and Gentlemen please do not go there I went there and I almost waited 16 hours horrible place to go to please do not go …
Shameful place, nearly malpractice… A family member was admitted for water retention, stayed one week, then discharged from the hospital only to return for admittance again after a few days this time for congestive heart and acute kidney …
Came in with severe abdominal pains approximately 12:40 am was checked for basic vitals twice in one hour after getting checked in with cordial ER technician and RN, followed by answering the same questions previously ask by ER technician …
The ER staff treated my mom like she mattered, they were always checking on her and were super kind Donny was her RN for the night and he really made sure that she was taken care of , the front desk was amazing I think his name is Fernando …
I was left sitting on the toilet for an hour, pressed the call button three times and yelled for help before anyone showed up. The doctors lost track of my sutures and I had to pull them out myself. Completely unacceptable health care. Get out as fast as you can.
I had an appointment scheduled for a surgery today that I have been waiting for 3 months. They just called me to cancel 3 hours before it because the doctor was not going to be there today. Terrible!
I went in for the fifth time for pancreatitis, it’s clearly on my records there, all five times I’ve been hospitalized. I told them I have it again, they misunderstood and thought I was having a heart attack, I’ve had three and a five way …
Been going there off n on since 1955.
It has taken a serious downturn in every respect.
E R room ,waiting area, dirty, smelly, hot , one broken TV. Whether lobby has 6 …
I visited once for my annual preventive care, I paid my co-pay only because my insurance cover all preventive care. But after over a year, I got another bill asking for more than 100 dollar! I called them asking why, they just keep …
July 1st 2020 coronavirus in effect and strict protocols 4 ER emergency entrance but all is smooth…. this place is always under construction so just drive slow and ask questions should the need arise. …
Going to Emergency is the worst. You wait for hours. My mom went in with chest pain, we were there for about 8 hours and she never got seen. They need a better way to take care of our senior citizens. You could die in the waiting room trying to get seen there
I had a broken leg and surgeon here fixed it in one day. All the medical staff was professional, friendly and helpful, was a pleasant experience. BUT, the billing/customer service is very low. I knew my insurance company Cigna was rejecting …
Long wait but friendly staff. Went on modal waiting for four hours to be go inside a room then waiting like another hour to be helped.spent around 12 hour. I had to return the next day as I had exssessive nose bleed I waited 5 hours. Doctor …
Called the police on a mother who’d JUST given birth who asked for a new nurse because her original nurse was basically useless in helping her patient out with a breast pump. SHAME ON YOU!!! …
I wouldn’t give a star for emergency room. I took my husband on Sunday, Jan. 8, to Valley emergency room. After some test, the doctor (he was nice) suggested to transfer him to private room for over night stay due to his lung problem. He …
From admission to discharge I could not have asked for better medical care. The nurses, especially in 2 surgical and the PACU as well as the doctors and other support staff were the best. You are my hero’s!
My 82 yr old husband fell 5 ft. off a retaining wall and was taken by ambulance to the closest trauma center, arriving Christmas evening around 7pm from Soquel. We live in Upland (S. CA and had been moving our daughter from their old house …
our babys spent about 6 months here. the hospital pretty much judges you not on medical aspects but just plain out opinions. they ask you consent because its your right as a parent and if you dont aggree even if its just a recommended …
I was brought here by ambulance due to a DVT in my right leg and a PE. Aside from a couple of exceptions, the staff have all treated Me with the courtesy and respect that I deserve as a human being. People complain about long wait times, …
I came here for blood work to check if I’m anemic and they are taking way too long! Trying to tell me I have to talk to someone about covid because I have a head ache ! I’m a mother with children, I work, I’m a full time student of course I …
Worst Ever!!!!!
Took my mom who experienced sharp pain in her abdominal area to ‘express care’ in this medical center. We arrived at 4pm, after hour of waiting we eventually …
My 4-year-old son was brought by the EMT to the trauma center in this hospital for a head injury. He was taken care of by six or seven doctors to look at his bones, skull, brain and eyes, and then a plastic surgeon came to close the wound. …
I would give less than zero to this place the worst medical center ever in my life and an quick preview of US healthcare system. NEVER go to this place ever, even in emergency 🤬 …
I would die on the street before I go to this trash. My mom has been waiting in ER from 7 pm to the next day 7 am. To be seen. I want you to know that we went to a 3rd world countries and by far there helth care is better than this trash. …
Dirtiest hospital I have ever seen. I was on the Board of the American Hospital Assn. So I have seen quite a few. Lots of qualified nursing and Medical staff but no one to clean and no one seems to care. Further, my compromised friend was …
I have been a patient at this hospital for 20 years.
I have always been treated very well from the emergency, my primary And cardiology Doctor(Brewster) and all the other departments and Doctors that have been …
Most importantly, to me, is the quality of care I received which was a bit distant but of the utmost concern for my welfare. Entirely professional from my arrival in the ambulance for a 2nd stroke suffered. I was immd. diagnosed and …
I was flown in from a paragliding crash in Big Sur! Broke back two places, open compound fractures in tibia fibia, folded pelvis, hole in my aorta, traumatic brain injury! I have few memories of my recovery but I remember bits and pieces! …
i got an appendectomy last week and went to the ER. I was able to have surgery in the night. after surgery, the surgeons had a post-op and mentioned a possible hematoma growing in my incision but did not mention future care for it. a few …
Do NOT go to this place, especially with any trauma. Accessibility is terrible, organization is horrible and wait times are awful. Can’t describe the care because I left before I got any. Registering was fine and professional and that is …
We asked for deliver our baby here.
The labor dept. was bad miscommunication between front lobby, adminiatration in labor dept, and nurses. Husband could not get into hospital easily. Even it is …
Terrible. Sent me home with a clot in my leg, everyone shuffled me around, gave me attitude, really made me feel like a number. I don’t know what it is, maybe they just deal with too many people on the daily but they run it like a prison …
At first I liked valley med. Until I dealt with sadistic icu nurses. Also their ER’s their lack of treatment almost killed my sister. While in school my pcp at valley recommended blood work. I was diagnosed early with cancer (CML). My …
I went in today to take my 3 year old toddler for dental work in the pediatrics dept 5th floor. This is by far the absolute worst experience of any type of medical treatment in my life. First off, dealing with children takes a certain type …
Reading other reviews validated my experience, it wasn’t anything I did wrong. This hospital is very poor quality. I think that’s sad because of where it is situated within a valley that is economically booming, yet basic care is sloppy …
Physical facilities are good. Even though it lacks some facilities. Some departments have very experienced doctors and they handle the patients problems very nicely. But some doctors and nurse practitioners seem to be that not convincing …
The attitude of the doctor helping us was so upsetting. She complained to us that she had more patients, like if it was our fault! I get it she may have been tired ,but when you are a doctor , the patient expects you to give the best care …
Mother came in for flu symptoms and heavy headache and back pain. She had to sit outside and wait for nearly 3 hours before being admitted to “urgent care.” And the lobby was nowhere near crowded there were about 3-4 patients there max I …
This place is under construction currently that makes it hard to find things this gives the place a 3 start but overall the staff are courteous. We were transfer to this hospital for a appendicitis surgery, the operation department was very …
Went to VHC at 500 tully road for the covid 19 with an appoiintment, on Feb. 19.
However, ended up at VMC on Bascom and received the most helpful service. …
I would give this place a 0 if I could. Mainly ranting about the administrative portion. I should’ve read the reviews before committing to an appointment here. The facilities are not very great, could be cleaner because it’s a HOSPITAL. I …
My mom, who is 92, was admitted to Valley for her heart and abdominal problems. She was admitted in the unit on the 6th floor and received extremely good care from Dr. Wendy Zhou and her team. They not only treated my mom’s problems, but …
Had to go to the ER for severe tooth pain. Wait time was pretty short. They helped me get set up for medical insurance. All the staff were pretty friendly, even after a long day’s work. A nurse checked me out, we figured out the problem …
Worst hospital ever! I was there overnight from 10pm to 11am!They made us wait till 4:30am to get a bed, did lab work and got an ultrasound done. They found something in her results from the ultrasound because the lady that did the …
This place has the worst administration and communication that I have seen anywhere in all hospitals in the Bay Area. I have not found a way to call/ contact the care team at SVMC, even if you are a patient. You need to call the call …
I would not recommend for anyone to come here !!! Worst Er I’ve ever experienced, the staff and doctors in front office are super rude to everyone, they don’t even try to help you out!! We waited 4 hours and nothing !! We had to just leave because the service was unacceptable.
Horrible Experience. Our $800 flu test bill made the news, that was the best part of going here. We went to urgent care get a flu test for our daughter. There urgent care bills through the hospital ER, so everything was ludicriously priced. …
My sister died a week ago. We have been calling the medical center every day trying to get a signature on her death certificate so she may be put to rest. We can’t get any help. We’ve even enlisted the coroner’s office to help and they haven’t gotten a response either. This is beyond awful! What’s wrong with these people?!?
The customer service that I have received through Patient Business Services is absolutely abysmal. The hold times are excruciatingly long 30+ minutes (at a minimum). Once you are able to speak with a representative, the often treat you with …
Terrible. Twice I called, they asked me who my insurance carrier is and when I told them they hung up. Two different receptionists would rather hang up than put in a little extra work to call my insurance provider. This speaks so poorly …
Not saying it was a horrible experience, but in honor of providing honest feedback, I just thought they could have been more pleasant. I guess in a service oriented business of being at a law firm, you come to realize that whether it’s a …
Watch out for the ER charges. I had to go to the ER for my Flu and then I received 2 different invoices. There was one for the Dr. charges for $500 and the other one under “facility charges” for $580! I was waiting for 15 minutes in the …
The new hospital is like a 5 star hotel – so clean and so beautiful. The room Is bigger than my daughter apartment. The nurses are so nice. The doctors are very attentive and compassionate! I was on PCU for 4 days and really appreciated all the treatment I received there.
Went to the ER horrible service with the front desk admin im not sure whats her name but she worked in the night shift she was very rude when patients would ask her a question she would answer really rude and tell them to check with …
On Jan 12th i broke my leg pretty bad. I had 2 surgeries done. The over all stay was 2 weeks for me and most nurses were horrible. Dion, Brandon were amazing nurses and i appreciate them. The surgeon himself was great but almost everything …
I was there with chest pain and my bp was 197/90 with 42 heartbeat a month ago. I arrived around 3pm. They had a bed for me around 10:30pm. I was at the waiting area for 7 and half hours before I got a bed. The toilet was so dirty. The …
I never seen worse emergency ever. This place to worse. If you dying dont go to there. Because you will gonna die at the waiting room. In this place has a 1 doctor. Rest of those , there are a accounter. They know how to collect(still) …
Would give negative or zero starts if I absolutely could. Service is downright garbage. been here for four hours just waiting to see a doctor. terrible aide to those in need. wait time way too long and the service is way too slow for a place where care should be “urgent.”
Do everything you can NOT to go to ICU there. My boyfriend died there, the doctors were great. The NURSES—-charge nurses—absolute bullies. Watch out for them…have the customer service at the hospital be your ally if you have to go …
My daughter in law delivered at the hospital and was treated so poorly by staff. This is such a shame and unpleasant experience for a young fist time mother. Postpartum nurses had such attitude. I was terrified for my grand baby to be born there. I wish I could have been present to help advocate for my daughter in law while in labor.
I would like to congratulate the new hospital management for the excellent service they are providing to the public. Recently, I had to take a family member to the hospital for a hand surgery. I was surprised and delighted to see how great …
Worst possible health care, the ER is awesome if you need emergency treatment.
But this hospitals primary care is the absolute worst quality.
Misdiagnosed twice ! One for a heart condition I didn’t have. Primary care put …
You are wonderful Dr Jhonathan Exceptionally pleasant person. Staff is likewise pleasant.
Very enthusiastic, friendly, and easy to talk to. Thank you for taking care of my son
I wish I could give them 0 or – review. I was hospitalized last year and I spent almost 4 hours in the emergency room when finally one of the nurses noticed my presence. It is so funny considering that I was in the cabin which is …
New name Valley”NOT” Care MC. The ER is horrendous I can’t believe I pay for this insurance. Dirty everything. The window #9 guy nurse guy put gloves on, cleaned his work station then dispensed OTC meds to a patient. Waited just under 4 HRS …
Took my father to the Emergency room because of sudden high pressure.Waited the whole night and did not get to see a doctor.I would definitely not recommend this hospital.Very poor service !
They are stealing money and charge patients for survive not provided.
There rate is 10 times higher than Stanford.
They charges me 960$ for Ultrasound and I repeat it with Stanford for only 108$. …
Hospital and facilities are amazing ! But found that some medical staff was not considerate . Doctors suggested major surgery and prescribe boatloads of medicines for slightest of the things. Just like any other place , you have to be careful about being pushed medical procedures and medicines here.
I just called to check up on a family member of mines who is in the emergency room. My family members don’t primarily speak English well, so I did it for them. The nurse that picked up the phone was very rude. She basically said that too …
I love getting my health care from here. I had open heart surgery here when I was a baby in 1981. I have to say I keep coming back to Santa Clara Valley Medical Center for my health care because it’s quality care and I enjoy my doctor …
I had a horrible urgent care service; they made me wait for 6 long hours with sprained ankle in pain. I am absolutely disappointed with their horrible service and worst patient experience. …
This hospital is too strict with covid restrictions they said i couldnt wait in the waiting room even though there were others waiting there!! They made me stand outside in the cold because there was no waiting area available. They didnt …
This is the most horrible experience I can ever have in my life. I broke my leg. It’s been 24 hours and they have not operate on me yet. Just going through scans again and again and changing the sheets and swallowing the pain killers . Ive …
My brother, whom was sent here to get his blood alcohol level down as he made a choice to better himself and go to rehabilitation, was treated like utter garbage. The staff ignored him and left him in the waiting room, refused him food …
Impossible to get things scheduled over the phone, and while some staff are competent and (understandably) overworked and understaffed, others are bafflingly incompetent and know nothing about their own system.
What the wheelchair dealers in the Occupational therapy wing did not tell their customer is that the static manual chair they sold me is as high maintenance as the family mini-van. In 40 years of life I have never had a manual wheelchair …
I went to emergency at midnight because of very sharp pain in the back and chest muscles and pain while breathing. I had to wait for 4-5 hours with no sight of how long the wait will be and eventually left without being seen. I also tried …
It’s the most inefficient ER department ever. I was told that there’s only one doctor available today, April 26, 2022. My niece was brought to the ER past 10:00 am and is still waiting for the doctor and it’s past 2:00 pm. Is this how tax …
After 4 hours wait in ER so a doctor can see my 76 years old mother suffering from pain in her hand due to some infection which we still don’t know whatbit is, a rude arrogant nurse walks out with a Tylenol telling us the wait can be for …
Extremely unprofessional slow service and rude staff. Made to wait 3-4 hours for the most basic checkup. These medical “professionals” should be sacked. American healthcare at its finest.
Waited 5 hours here in express care. As soon as I walked in I was asked to urinate in a cup, then was sent to radiology, I was told after radiology to come back and check in again with them. Which I did. I was NOT seen by a doctor. I ended …
I’ve debated writing this review for years because I didn’t want to share such personal information, but I think it’s important that I give this feedback. My grandma died in the ICU in this hospital in 2017. I was in the hospital room with …
Worst experience of my life. Day one Urgent Care, 5 hours of waiting.. they never even got my labs, but said they thought I was ok and discharged me. Day two, in the emergency room now, and nurses were literally making fun of the way a …
I would like to give negative stars for this hospital. Despite acknowledging so many bad reviews they are still the same. They didn’t improve a bit. Me and my brother were there and they just made him wait in the waiting room for 4 hrs …
My son was taken by ambulance here after an auto accident going to work. He arrived at approximately 6am. He call us to pick him up and that he was being discharged by 12:30pm. We left our jobs and drove two hours to arrive at hospital to …
They have terrible customer service. I decided to have my son see a pediatrician who works with them because she has a great record; however dealing with the medical center it self is such a hassle. Never have I had to call an operator to …
We are too disappointed with the service of SANTA valley Medical center. After 2 weeks, I am still struggling to set an uappointment for ultrasound biopsy at Radiology department. First, they claimed that the doctor, who also from this …
This used to be a good hospital before the ACA. They had my records from when I didn’t have insurance, when I was able to get insurance I chose this hospital, to much regret. …
Horrible service. They overcharged me by about $600 and would not fix it. Horrible customer service and horrible people in general. They should be shut down. Avoid at all costs.
This is the worst hospital I have ever been too. The ER is straight out of a horror movie, and everything has to go through the ER. They bounced me around from urgent care, to express care, to ER. This is just a follow up visit for my eye. …
This hospital has it all, everything you need to just feel at home. All sorts of individuals and characters work here, all so pleasant to talk to and are so so patient and put up with someone like myself very well. The staff genuinely care …
Had to take my dad into the emergency room tonight and RN Greg Murphy was so wonderful. Quick, efficient, comforting, caring, and professional. Everything you would hope for when you have to go to the ER. Thank you so much. Truly. I also …
If I could give negative 5 stars, I would. They do not understand neither medicine nor the tenets of medicine (empathy and understanding). Was asked by PCP to rush to the ER their with a confirmed bed due to internal bleeding. t. On …
Came to er years ago. I waited yes but heart attack victims, auto accident victims with major injuries, and uncontrolled bleeding went first. Common sense.
If you have an emergency don’t go there..it’s just overwhelmed place…i meant people that i interacted with were nice ..but unable to help ..give any time estimates or get medical attention which is why you went there.i need to find a place where one can actually get emergency care
You can’t even make an appt as a new patient because they don’t even pick up the phone. One very rude operator stated that it’s because it’s a Monday but when I told her I’ve tried calling at different times of the week, she just …
This hospital has the worst emergency room! It does not even deserve 1star. My grandmother was taken there at 2pm and it’s been 8 hours she hasn’t been given a bed or any care at all. She’s just been kept in the lobby and taken in and out …
You are better off going to Stanford or any other hospital Valley Medical has the worst service and the wait time is ridiculous.
I never recommended Valley Medical. Staff is terrible, rude and instead of …
6 med Sobrato, my mom nurse Analy Manan gave excellent care while she stayed here. We stayed there for 2 weeks and they even made sure I was comfortable and had 24 hours access to my mother. Thankful for the staff esp nurses like her. ❤️❤️
If we could give 0 stars we would. They don’t care about the patients, please save yourself & go elsewhere. My younger sister went to express care with severe abdominal pain, the receptionist(?)who took her information, input whatever info …
Came in today after bring referred by my fathers GO for am irregular ECG and have been waiting for 12 HOURS, I kid you not my 82 year old father is waiting for 12 hours sitting in the waiting room. How is this acceptable or any standard of …
Building is being renovated, waited 12 to be seen in the ED. My nurse and care team in the ED was outstanding, I was scared they explained everything to me, and if they didn’t know an answer to my question they found someone who did. I …
I was born here all my 5 girls where to I just want to say my daughter stayed 80 days in the nicu for me it was so sad but all the nurses made me feel like that was my 2 nd home I will never forget them also the doctors music therapist and …
This place is a nightmare. They dropped me and I ended up in a wheelchair, unable to walk, for months. They left me in my bed for hours and hours, never helping me to the restroom. Never once did they wash my hair. It was the most degrading, humiliating, and soul-crushing experience of my life.
Showed up with signs of a mild stroke, they made me wait almost 7 hours. In the waiting room there was people out of control and no one was doing nothing about it. Someone had a dog running around, people on the phone making loud phone …
I have received all of my medical care over the last few years at VMC. I can’t say enough good things about these people, I have been treated very well and I have had several procedures done here. Over the years I have had only one bad …
I absolutely dreaded my time here. I could not go and visit my amazing grandmother and they also wouldn’t let me bring her flowers. I wish I could make a lower review but that’s just not possible. I hope this review get read by all the staff as this was truly a horrible experience.
The OBGYN team that treated my wife are professional, empathetic, and went-over-and-beyond to make sure my wife gets needed attention and treatment. However, the wait time at ER is unbearably long. I blame no one but the leadership of the …
Nurses are loud and rude, overheard speaking poorly about other staff members. Very unprofessional, wouldn’t have my dog taken care of there, let alone a family member. Stay Away!
Provides complete healthcare with state of the art facilities. Took my parent to Emergency due to SOB complaint. Wait times were short, blood tests/xray were performed immediately. He was made aware of next steps clearly time to time and …
Don’t bother going here for the emergency room, it takes forever to get looked at. Despite the patient being in pain and vomiting in the waiting room, they wouldn’t even give them some pain medication until the doctor could take a look.
Dr Gregory Auda is the worst doctor I have ever had. He is extremely unprofessional and dismissive. He acted like he did not even want to treat me. He should be fired! I tried filing a report but nothing has been done
The wait at this center has been exceedingly long! Coming into a *Medical Center, time really counts! I had to leave because at that point it was not worth the wait. Plus, the internal infrastructure is very poor and unsanitary compared to …
When I got my new insurance, I called dozens of PCPs to find their soonest appointments. SCVMC told me they could schedule me for a placeholder appointment immediately, and then fit me in “very soon.” This was in October. …
Essentially has been refusing to get me appoinments for about a year for new patients and when i call the woman on the answering service are pretty rude for the most part and like to make.light of the siruation or joke about it and i dont …
Walked out. Waited 7+ hours just to keep receiving a mix of information about my place in the queue. I politely asked if there was any way I could have them send results to my primary healthcare provider and would not give a straight …
I ended up leaving after going to ER for Chest pain, severe congestion, coughing for weeks. Came in around 10 am. Several tests were done while I waited in Lobby, a test that shows congestive heart failure, EKG, Chest e ray, triponin test …
I just moved here and wanted to find a primary care physician. I was told it was going to be a 14 minute wait. 57 minutes later, I am still waiting. I have been told over and over again that if I have a primary care physician I can book …
Home to 6 different centers and many specialty clinics all in located here. The institution consists of Burn Center, Children’s Health, Woman’s Health, Rehabilitation Center, Trauma Center and Sobrato Cancer Center. They recently completed …
Absolutely the worst. My wife went in at 9am and out by 5pm. How on earth can it take that long. She went without food. Nobody acted like they cared for any patients. Everyone there was frustrated. They have horrible customer service, long …
I’m surprised about the bad review about ER and urgent care.
I have visited Santa Clara Medical Center with appointments. It take a long time and understandable with high demand. I always have tomophobia and dislike the …
I have been @ Santa Clara valley medical center for 22 days.After suffering a broken leg bruised and punctuated ribs, and other fractures open wound aka road rash.My concern with open wound on my foot is a clean no infection!The doctors …
I’m deeply disappointed to say that our experience at this site has been far from great. There are many things that need to be ameliorated for the safety of our patients, and our staff members alike. We were expecting a wait time of “only a …
Went to the emergency room for Covid, if you need help don’t worry they’ll probably help you in 5-6 hours. Sat in the Lobby for 2 hours before someone was able to help me. After getting into the room the Nurse told me i’ll be helped …
Third terrible experience I’ve had in the ER at Santa Clara Valley Medical! It’s consistently filthy, triage nurses are short and rude and lack empathy’, it’s an epicenter for crackheads, and transients. That’s just the truth! Last night …
They have always treated my brother very diligently with great attention to detail and. compassion even when they are over booked
Called the police on a mother (who’d JUST given birth) who asked for a new nurse because she wasn’t satisfied with the one she originally had! OUTRAGEOUS and UNACCEPTABLE!
If you guys apologize why don’t you do it talk to the nurses and doctors in groups to make better service so we won’t have to be saying this is a bad hospital
The nurses are friendly and helpful. The new building is nice and modern.
Urgent care service is horrible. Better find some other place. Staff look like don’t really give a 💩 about you. …
Very friendly staff. Took a while to navigate around the hospital because of the construction. Parking structure is rather small. Plan on staying there for 2-3 hours.
Super confused at the whole emergency room process, and there’s construction all over for what it feels likes decades now
For being a major county hospital .. It is improving greatly in appearance.. But what matters most is the caring and very knowledgeable staff from admin to doctors!
Went to ob-gym..i was really annoyed by an older nurse at that place , talking bad about the receptions to a patient in the waiting room, in front of me (a patient)..so unprofessional and disrespectful!!! Don’t need people like that!!!
If i could rate lower i would do not go have a baby here my experience here in labor and delivery was absolutely horrid you will share a room with another person with there new born and visitors your other half cant stay with you they take …
Awesome doctors and awesome nurses .I went to ER Sunday nite at 12pm the minute I registered they started working on me I was in severe pain .Thank you !
I had a caesarean section in that hospital and I honestly do not recommend anyone much less if they are Hispanic since during the surgery the doctor let a beginner a medical intern was failing and they were discussing what method to use and …
Disgusting and vile place. The wait time is absolutely horrendous. Even if you go to one of their shady clinics their wait time even for a scheduled appointment is hours long. Run as far away from this hospital as possible.
Horrible inattentive nurses that are also rude and so was one of the surgent doctors and one tells me something and another said something else no communication . First surgery done last night and angry for the little to no care never coming back .
THE DOCTORS ARE EXTREMELY RUDE AND DISRESPECTFUL. THEY ALWAYS SEEM TO HAVE AN ATTITUDE AND HAVE NO CONSIDERATION FOR OTHERS. I WOULD NO RECOMMEND VALLEY MEDICAL FOR NOTHING AND THEY SHOULD HIRE NICE DOCTORS AND NURSES CAUSE THESE ONES ARE …
I call Surgical Specialty (General Surgery) 13 Times he no answer my call
This place needs to shut down as an emergency hospital seriously??
This is not an emergency ? This is a joke
Their staff and rooms are not enough to take care of all the problems????
Very very poor management that’s so sad
Nice place. Awesome security in the baby unit. Amazing art displayed in corridors. I was not a patient..there visiting a newborn!
I will never come here again, nobody will till how much time you need to wait to see the doctor, I have a pain in my back and I was setting on the steel chair waiting for more than 5 hours.
This is the worst place to be, we came to “express ER” TOOK THEM 4 HOURS TO SEE US,TURNS OUT THER WAS ONLY ONE DOCTOR NEXT TIME IF YOU FEEL SICK JUST STAY HOME
This hospital has finally improving their service finally about time in a long time they have finally approved their service first time I’ve ever seen them treat me with great service very impressed with the hospital finally at this hospital is best now it has finally inproving
The employees are nice for the most part but waiting time is forever in the ER if you really need to seek help go to the the other hospital across the city
Rude staff they don’t care if your sick or not you keep waiting for long time plus if call your name they will take to the room now you need for another half hour or 45 min just so the dr come see you really like we’re human here and we’re in pain.
#express clinic
Emergency room waiting area is as clean as a subway station in NYC. Long wait hours, rude employees. The worst medical facility I’ve ever been.
Front staff/receptionist have poor customer service. They have a poor attitude. In addition, assistants are not trained properly.
IVE NEVER THOUGHT IN A HOSPITAL WHERE DOCTORS GET PAYED GOOD MONEY TO DO THERE JOB LET PEOPLE STARVE MY FAMILY MEMBER IS THERE WITH STAGE 4 CANCER AND HAS NOT RECEIVED A MEAL OR CUP OF WATER ALL DAY BEEN THERE FOR A WEEK AND WE HAVENT EVEN …
Terrible wait times… I am sure there isn’t science behind ERs but I am here today waiting for 2.5 hours and have been patiently waiting for a doctor to show up.. no luck yet… the system is poor, Cant comment on staff because they seem …
It is a terrible service they have left me a gauze inside a surgery that they did and I do not know if I have to go to the hospital or I have to do it here at home because the doctor did not appear again at the office, wait 2 hours and …
Me and my family were threatened with security after being called bye the hospital was told to see my uncle asap in the ICU was threatened bye nurse after giving my info and waiting over 15 minutes no one answers the phone even when nurses …
So, my sister and I got in a car accident on our way to Santa Cruz and ended up going to Valley Medical Hospital’s emergency center. While it was crowded, grimy, and old.. every single staff member was so kind, caring, patient, and …
worst experiences.. every staff member is extremely unfriendly and rude. doctors are not professional and lab results take forever/ get lost. everything seems so ridiculously unprofessional
Only went to the pharmacy lady behind the counter was very pleasant.
The nurses are really rude and sit in the halls on their computers all shift gossiping and on their phones. They have no sense of professionalism or proper communication.
So I went to the emergency room because I had major stomach pain. They had me waiting for 4 hours with all the pain and they didn’t even care. Regret going their. Never again. If I could give it at least a half a star I would or a zero
Seriously good service. Not busy, doctor was proactive (they never are) and nurse and both receptionist were ever so kind and accommodating. I was pleasantly surprised.
My girlfriend went in to see about her seizure and aneurysm trouble and they gave her a vaccine without her consent this hospital needs to be shut down and decommissioned due to mal-practice.
Got to this place well before closing, waited for hours while they took everyone who came after me. That wouldn’t have been a big deal except after several hours of sitting there, they told me they were closed and I should go over to …
The medical staff gave patients the best treatment. They seemed to know what they were doing at the time. Unless a patient been there before, they didn’t communicate well with he or she.
Make you wait too many hours, unnecessarily. Ripping off your insurance.
For urgent care…Most of the nurses here do not know what they are doing! I have been misdiagnosed twice. They wanted to give two medications which were lethal if taken together. Go somewhere else..
Worst experience ever called 1 week prior and asked about how many people we can have in the labor and delivery room they told us we could have 2 people and when we went they told us only one and when we tried asking they were so rude and even became to ignore us as we were asking never coming here for any future children
I went the express clinic around 12, had to do a CAT scan, EKG, Blood and urine test. Then they transferred me to the emergency. Been waiting and now it’s 733pm been here for about 7 hours, and they have not called anyone back so far. I …
After long wait, i decided to go home.
Took my mom to Express Care Clinic, they got us wait for almost 3 hours and when I asked them when will the doctor come and check up on us. She said just wait and it’s first come first serve, if you can not wait just leave. The attitude of the white receptionist is horrible and cold.
I’ve been a patient at VMC since 1988. I have always received excellent care. The doctors and nurses have always been helpful. The only negative is the food!
Just plain INCOMPETENT MD!
Was MISDIAGNOSED at SJHospital for a “immediate surgery brain tumor” instead of What it was, Scuba Diver’s Sinus Squeeze. …
The worst hospital ever..n what happened u see only in movies or so i thought..i had gulbladder surgery in ne. N asthma issues..after surgery. Surgeon said he saw another stone..fine doctors didnt find it..pain starts getting worse..i move …
Nothing. This hospitals mission is to deliver stickly by caesarian (C-section). It is a system they have. First they administer synthetic oxytocin (pitocin) (to charge more $) that usually slows down opening of cervix but I increases …
I would give 0 Stars if I could, Going on 10 hours of waiting in the ER. Waiting room is absolutely filthy! Mentioned condition to receptionist they said they would call Enviornmental Services 6 hours ago…
Frist time going there.Me and my daughter Cela.Went to see my Uncle in the hospital. We came from San leandro. So we left early to bet the traffic. It was fine going.Its very clean.The staff very helpful.They have parking to.I really like that hospital.
Today we sat for 6 hours on an iron chair in the hallway, they scared me with all sorts of diseases, took blood from two hands several times for various tests, put capillaries and all on an iron chair in the hallway, they said no what kind …
Burn Center is excellent !!! Very professional and staff is well educated and knows their jobs very well. They take the time to explain every detail and care about their patients they treated us like family . Excellent care and service . They are educated with the latest technology.
The hospital is the deadly hospital they watched my mother die in the hospital the nurses do not go there please I’m being serious worst doctors words nurses there are no help to not go there go somewhere else
The automated phone line is ridiculous to work with. I also was wondering why it was taking so long for my insurance to approve things and it was because my insurance registered in the clinics here was completely wrong. Managed to get things fixed though
They pay you to work not to be on the phone by texting or on facebook or to top it off on tik tok number 2.As well as I got to the hospital, I also left with no change and to top it all, they quickly discharge you, what a sad reality (asi …
This place is a great example of the horrible service will result if Healthcare in the U.S. goes to single payer or nationalized. SCVMC is so bad, maybe worse than the DMV running a hospital. Some doctors are great and belong at a better facility.
This place is a joke. I have called a numerous amount of times, only to have the people working there laugh and hang up, or don’t answer until half an hour has passed. Taking my daughter out of this facility and finding a new doctor to continue routine checkup appointments. I’m absolutely appalled and disappointed.
The quality of care and concern is lacking. Staff are rude and pushy. If you’re black, I’d recommended getting a black midwife or even finding another hospital. I’d never trust this place with my life or my family’s.
I just got released from the burn center is just nurses are great doctors are great psychology is so great
Worst hospital ever . I have been here since 2pm it is now 7:30 at night . I have not been seen nor has a doctor even come in the room . I asked a nurse if she could give me an approximate time I would be seen she said she had no idea an …
Roberta Wang, MD is a stellar physician. She and her rehab team were outstanding when my son was an inpatient, and she continues to care for him on an outpatient basis, managing complicated medical issues with ease. …
Terrible service! For one week I can not get an ultrasound appointment for my father in low. He is 84 years old and have a pain. Ans I am wonder is this a way to help old people to survive? Or probably this is a way to kill them ASAP?
Do not recommend anyone to visit this hospital. My daughter just did X-ray and the doctor informed us that they cannot do anything for her and her solder will heal normally. Then finally we found the bill is more than $2500 for nothing.
The place you want to be if you have a Spinal Cord Injury. They have all the resources you need and the professionals that have seen it all. I spent 3 months here post SCI and they made me feel safe.
I HAVE BEEN GOING ON OVER 2 AND 1/2 YEARS WAITING FOR HIP REPLACEMENTS FIRST IT TAKES 6 MONTHS TO SEE THE DOCTOR THEN SHE TELLS YOU YOU HAVE TO QUIT SMOKING CIGARETTES BEFORE SHE’LL DO SURGERY FOR 3 MONTHS THEN ANOTHER 6 MONTHS TO GET IN TO …
Horrible service they take to long to help there patients! I been waiting here for almost 5 hours and there is still people that been here longer then me I’m ready to just leave to a real hospital this is sad why do they pay these people …
Everything went great. until we brought the physicians medical certificate for disability. Apparently no one here has every heard of the family leave act. Over 45 days now. The state finally recieved and now they say it was done wrong. Thanks SCVM
I waited for 5 hours for a doctor to tell me I need a sling for my arm and that it’s mostly fine … the staff is nice but the facility is dirty and there are not enough doctors. …
They won’t actually help you, and if you express you’re in pain in loud ways, they’ll scold you like you’re an errand child. They don’t give a single care, they just want to collect their paychecks and go home.
My son was taken to the Trauma Unit with a major head injury. The staff was excellent. Explained the entire process, answered our questions, and very attentive.Couldn’t have asked for better care and such caring professionals.
Woefully under staffed and the doctors continually leave to be replaced by a student resident every few months or so. No continuum or quality of care. You may not even get an appointment for months! Also, my sister was covered by Medicare …
My son broke his femur and two ribs on Thursday while having weights on his leg they moved him down the hall for x-rays and hit the wall with bed!!!! on Saturday there tryn to make him walk!?????Sunday he checked himself out this hospital …
Horrible staff communication with patients. NOT the place to be if you’re injured or sick.
Very bad experience. Getting hold of them on calls for any customer service related issues is horrible. No one picks up the phone most of the time. The staff is 50-50, some where good some where not good. Specially had issues with my …
If you do not have insurance or have medi-cal or have an urgent medical need , do not go to er-. go to urgent care. I have had two successful lumbar fusions from Dr. Jason Lifshutz in the Neurosurgery Clinic at 751 South Bascom. One of …
Went to ER diagnosis 6mm kidney stone. The soonest laser surgery would be 3 months,,,yes 3 months in the future. Tried to call Urology Dept and no answer. Went in person and called right in front of receptionists…yes all 3 of them…no …
Checked myself in the ER because of my appendix and they decided it would be best if the transfer me to Express care cause they dont know what it is.. so I wait in express care for 5 HOURS In pain, no nurse will help or find me medication …
Tried to make an appointment with an OB- Dr. Nguyen. The staff there in the office was rude and quite offensive. After obtaining all my medical information, she asked me my religion to which I responded “none.” The she went, ” excuse me, I …
i was in there 6 1/2 hrs from 6pm til next day 1:45am with out any treatment for cut 3in wide ,
first check in nurse did not look my cut, hospital poor work relations.
The people answering the phone are not compassionate or helpful. I’m referring everyone away from SCVMC. For details, read below. …
*Summary: I had a severe UTI and couldn’t wait to have it treated so I came here. $1700 later, they would not prescribe the antibiotics I needed . I later went to a (different) clinic and it cost only $200 for tests and doctor’s visit, …
Me and my wife have been in here for 4 years. We were regularly treated by gastroenterologist, cardiologist and pulmonary doctors. There serve is outstanding. The doctors are so nice and skilled in their field that we never have had any …
Expect abuse, harassment, misinformation, and coercion if you decide to go to this hospitals. An entire black family removed, harassed, violated, and disrespected by staff and police. Over a request for a breast pump. Unbelievable. Avoid this hospital at all costs!
This is a really good hospital. People tend to forget this is a county hospital so everyone who doesnt have insurance and basically every drug seeking person in the bay as well are coming here. There are only so many staff that can help the …
I checked in to emergency room at 8 PM and they told I may have to wait until 6AM I left at 1:30 AM with out seeing doctor and you can’t even ask staff how long it’s going to take. They all are Grumpy so sad .
ZERO STARS!!! COMPLETE NEGLIGENCE!
If you have dignity, avoid this place like the plague! The Emergency care doctor …
Been here 5 hours cut my finger tip off still have not been seen none of the nurses or doctors have even looked at my finger and I still have it wrapped in a paper towel. And im with my one year old son who is just loving the visit here showing it by screaming yelling and crying. I’m going to go to another hospital.
I can’t even begin… run as fast as you can. They want to fill beds. They caused complete negligence and my child declined horrifically after we sent her here. The doctors are first year training students practicing on our loved ones lives. Please run
I had unpleasant experience with their billing department. Could’t resolve issue with bills, my family will avoid this facility in the future. They submitted it incorrectly, didn’t want to cooperate. If one is decide to use their facility – check all bills very carefully.
In 1981 I had Open Heart Surgery At Santa Clara Valley Medical Center I was only 18 months old. They saved my life. They always do. I have never had any problems at all over the years. Everyone’s experience is Different. I say this because …
Filed a dispute that Santa Clara Valley charged me for additional test done without informing me there will be extra cost. They did not send me a decision or reply me even after I tried to call and message them on myhealthonline for …
Even though I don’t have the best insurance (Medical), the doctors take their time for you to make sure I and my unborn baby are ok. No experience with all the departments but they have a really good Cardiology and Gynecology department, …
Went to the psychiatric intake, waited 14 hours to see a psych who really did nothing. All the while no one wanted to talk or help me in my state. Kicker is that that wait time is good, usually it takes a few days. …
If you can go to ANY other hospital, you should. The staff here is rude, unprofessional, and inexperienced. The “Dr.” who delivered my daughter had to ask the nurse how to do stitches. After doing them incorrectly, they just discharged her …
I came in for a traumatic brain Injury and was well taken care of. I stayed here for a month and was treated great. Dr. Duong is the most knowledgeable doctor I have ever met and honestly wouldn’t deal with any other doctor besides Dr. Duong. Thank you Santa Clara Medical Center I appreciate everything that you have done for me
Loved my nurses in labor and delivery and recovery. Christine, Jane, Suk, Shine, suzie, sangsook, Dr Lii, just to name a few. They were very attentive and informative. Also!! The doctor that treated me with my epidural procedure was very …
If you want you or your loved one to die, go here. The hospital has the worst doctors. They just want to save the hospital money and deny you the treatment you need. My mother died because the doctors refused to remove a tumor that eventually killed her. If I had the money to sue, I would.
Still getting bills four months later, after I sent a check for the full amount and confirmed with a rep over the phone that I had paid in full (after they sent a bill, after they deposited my check!). Billing and customer service close …
Dr. Harris is the worst CCU doctor to deal with. He says he doesnt have alot of time to talk which means he doesnt care for his patients. He takes notes of his patients which are opposite of what is in the computer. He contradicts what he …
Ridiculously long wait. Brought my mom in for her illness only to be prescribed medicine that is available over the counter. Had to have the pharmacist call the doctor who saw my mom… We were in Express Care from 12 p.m. till close to 5 p.m. (which wasn’t even busy). Waiting, waiting, waiting. Such a waste of time–never again!
They are #1! Doesn’t anyone know that? They turn nobody away due to insurance or any other reason. They do have a zero tolerance rule for drugs & alcohol. Meaning if they find out a patient has or has had drugs or alcohol that person will …
Nurses/front desk are freakin horrible! You can tell they dislike there job. One of the front desk at labor and delivery were so rude ! We had just got there for visiting a patient in labor . They told us we had to wait because someone was …
Better off waiting for a dead person to talk at a morgue than to wait for someone in this ER to move a damn finger. Seriously god awful service. 7 people at the ER desk and I could’ve gotten better help and communication from a Deaf person. …
They suck horrible hospital to go to don’t go there they will make you wait a million hours horrible Hospital ladies and Gentlemen please do not go there I went there and I almost waited 16 hours horrible place to go to please do not go …
Shameful place, nearly malpractice… A family member was admitted for water retention, stayed one week, then discharged from the hospital only to return for admittance again after a few days this time for congestive heart and acute kidney …
Came in with severe abdominal pains approximately 12:40 am was checked for basic vitals twice in one hour after getting checked in with cordial ER technician and RN, followed by answering the same questions previously ask by ER technician …
The ER staff treated my mom like she mattered, they were always checking on her and were super kind Donny was her RN for the night and he really made sure that she was taken care of , the front desk was amazing I think his name is Fernando …
I was left sitting on the toilet for an hour, pressed the call button three times and yelled for help before anyone showed up. The doctors lost track of my sutures and I had to pull them out myself. Completely unacceptable health care. Get out as fast as you can.
I had an appointment scheduled for a surgery today that I have been waiting for 3 months. They just called me to cancel 3 hours before it because the doctor was not going to be there today. Terrible!
This is a big medical center with an emergency , but there are many many patients wait in emergency house for getting medical treatment.
The expected cost for a visit to the ER was $500, 15 minutes meeting with doctor consult and the doctors bill is over $1000. Totally outrageous. …
I went in for the fifth time for pancreatitis, it’s clearly on my records there, all five times I’ve been hospitalized. I told them I have it again, they misunderstood and thought I was having a heart attack, I’ve had three and a five way …
Been going there off n on since 1955.
It has taken a serious downturn in every respect.
E R room ,waiting area, dirty, smelly, hot , one broken TV. Whether lobby has 6 …
I visited once for my annual preventive care, I paid my co-pay only because my insurance cover all preventive care. But after over a year, I got another bill asking for more than 100 dollar! I called them asking why, they just keep …
July 1st 2020 coronavirus in effect and strict protocols 4 ER emergency entrance but all is smooth…. this place is always under construction so just drive slow and ask questions should the need arise. …
Going to Emergency is the worst. You wait for hours. My mom went in with chest pain, we were there for about 8 hours and she never got seen. They need a better way to take care of our senior citizens. You could die in the waiting room trying to get seen there
I hate it here. I came to emergency 2 times & it always takes 3 to more hours to see my children or me! Horrible!
I had a broken leg and surgeon here fixed it in one day. All the medical staff was professional, friendly and helpful, was a pleasant experience. BUT, the billing/customer service is very low. I knew my insurance company Cigna was rejecting …
Long wait but friendly staff. Went on modal waiting for four hours to be go inside a room then waiting like another hour to be helped.spent around 12 hour. I had to return the next day as I had exssessive nose bleed I waited 5 hours. Doctor …
Called the police on a mother who’d JUST given birth who asked for a new nurse because her original nurse was basically useless in helping her patient out with a breast pump. SHAME ON YOU!!! …
I wouldn’t give a star for emergency room. I took my husband on Sunday, Jan. 8, to Valley emergency room. After some test, the doctor (he was nice) suggested to transfer him to private room for over night stay due to his lung problem. He …
From admission to discharge I could not have asked for better medical care. The nurses, especially in 2 surgical and the PACU as well as the doctors and other support staff were the best. You are my hero’s!
My 82 yr old husband fell 5 ft. off a retaining wall and was taken by ambulance to the closest trauma center, arriving Christmas evening around 7pm from Soquel. We live in Upland (S. CA and had been moving our daughter from their old house …
our babys spent about 6 months here. the hospital pretty much judges you not on medical aspects but just plain out opinions. they ask you consent because its your right as a parent and if you dont aggree even if its just a recommended …
I was brought here by ambulance due to a DVT in my right leg and a PE. Aside from a couple of exceptions, the staff have all treated Me with the courtesy and respect that I deserve as a human being. People complain about long wait times, …
Cardiac and Vascular have a great medical staff nice and curious. They are very organized and efficient.
I came here for blood work to check if I’m anemic and they are taking way too long! Trying to tell me I have to talk to someone about covid because I have a head ache ! I’m a mother with children, I work, I’m a full time student of course I …
The worst place that you can go! Rude nurses and receptionist!
The call service is garbage. They either ditect you to random departments or hang up for no reason. …
Worst Ever!!!!!
Took my mom who experienced sharp pain in her abdominal area to ‘express care’ in this medical center. We arrived at 4pm, after hour of waiting we eventually …
My 4-year-old son was brought by the EMT to the trauma center in this hospital for a head injury. He was taken care of by six or seven doctors to look at his bones, skull, brain and eyes, and then a plastic surgeon came to close the wound. …
I would give less than zero to this place the worst medical center ever in my life and an quick preview of US healthcare system. NEVER go to this place ever, even in emergency 🤬 …
I would die on the street before I go to this trash. My mom has been waiting in ER from 7 pm to the next day 7 am. To be seen. I want you to know that we went to a 3rd world countries and by far there helth care is better than this trash. …
Dirtiest hospital I have ever seen. I was on the Board of the American Hospital Assn. So I have seen quite a few. Lots of qualified nursing and Medical staff but no one to clean and no one seems to care. Further, my compromised friend was …
We seem to have had a very different experience from the other reviewers here.
Our baby son burned his hand on nanny’s hot coffee. The day of the incident, we …
The receptionist in the rehabilitation department are extremely rude and unprofessional.
I have been a patient at this hospital for 20 years.
I have always been treated very well from the emergency, my primary And cardiology Doctor(Brewster) and all the other departments and Doctors that have been …
Most importantly, to me, is the quality of care I received which was a bit distant but of the utmost concern for my welfare. Entirely professional from my arrival in the ambulance for a 2nd stroke suffered. I was immd. diagnosed and …
I was flown in from a paragliding crash in Big Sur! Broke back two places, open compound fractures in tibia fibia, folded pelvis, hole in my aorta, traumatic brain injury! I have few memories of my recovery but I remember bits and pieces! …
This hospital should get a zero star. It takes tooo long to wait.
i got an appendectomy last week and went to the ER. I was able to have surgery in the night. after surgery, the surgeons had a post-op and mentioned a possible hematoma growing in my incision but did not mention future care for it. a few …
Do NOT go to this place, especially with any trauma. Accessibility is terrible, organization is horrible and wait times are awful. Can’t describe the care because I left before I got any. Registering was fine and professional and that is …
We asked for deliver our baby here.
The labor dept. was bad miscommunication between front lobby, adminiatration in labor dept, and nurses. Husband could not get into hospital easily. Even it is …
Terrible. Sent me home with a clot in my leg, everyone shuffled me around, gave me attitude, really made me feel like a number. I don’t know what it is, maybe they just deal with too many people on the daily but they run it like a prison …
At first I liked valley med. Until I dealt with sadistic icu nurses. Also their ER’s their lack of treatment almost killed my sister. While in school my pcp at valley recommended blood work. I was diagnosed early with cancer (CML). My …
I went in today to take my 3 year old toddler for dental work in the pediatrics dept 5th floor. This is by far the absolute worst experience of any type of medical treatment in my life. First off, dealing with children takes a certain type …
Reading other reviews validated my experience, it wasn’t anything I did wrong. This hospital is very poor quality. I think that’s sad because of where it is situated within a valley that is economically booming, yet basic care is sloppy …
I should have read the reviews and such before coming. Oh let me count the ways I was astonished in disbelief… …
Physical facilities are good. Even though it lacks some facilities. Some departments have very experienced doctors and they handle the patients problems very nicely. But some doctors and nurse practitioners seem to be that not convincing …
The attitude of the doctor helping us was so upsetting. She complained to us that she had more patients, like if it was our fault! I get it she may have been tired ,but when you are a doctor , the patient expects you to give the best care …
Mother came in for flu symptoms and heavy headache and back pain. She had to sit outside and wait for nearly 3 hours before being admitted to “urgent care.” And the lobby was nowhere near crowded there were about 3-4 patients there max I …
This place is under construction currently that makes it hard to find things this gives the place a 3 start but overall the staff are courteous. We were transfer to this hospital for a appendicitis surgery, the operation department was very …
Labor and delivery was clean and attentive. The NICU team has been nothing but amazing. My baby is in good hands.
Went to VHC at 500 tully road for the covid 19 with an appoiintment, on Feb. 19.
However, ended up at VMC on Bascom and received the most helpful service. …
I would give this place a 0 if I could. Mainly ranting about the administrative portion. I should’ve read the reviews before committing to an appointment here. The facilities are not very great, could be cleaner because it’s a HOSPITAL. I …
Worst hospital ever No help No love🤦♀️
No stars but I have to give 1 star to post it and👎👎👎👎👎 …
My mom, who is 92, was admitted to Valley for her heart and abdominal problems. She was admitted in the unit on the 6th floor and received extremely good care from Dr. Wendy Zhou and her team. They not only treated my mom’s problems, but …
Had to go to the ER for severe tooth pain. Wait time was pretty short. They helped me get set up for medical insurance. All the staff were pretty friendly, even after a long day’s work. A nurse checked me out, we figured out the problem …
Pros: Very nice ward staffs and doctors. Respectful and caring. Helped us saving money on expensive medicines. …
!!!Beware of billing!!!
My father is quadriplegic after an accident last year. He spent some time in …
Worst hospital ever! I was there overnight from 10pm to 11am!They made us wait till 4:30am to get a bed, did lab work and got an ultrasound done. They found something in her results from the ultrasound because the lady that did the …
This place has the worst administration and communication that I have seen anywhere in all hospitals in the Bay Area. I have not found a way to call/ contact the care team at SVMC, even if you are a patient. You need to call the call …
Employees cannot seem to separate their life and work. Is the hiring process done with eyes closed and earplugs?
I would not recommend for anyone to come here !!! Worst Er I’ve ever experienced, the staff and doctors in front office are super rude to everyone, they don’t even try to help you out!! We waited 4 hours and nothing !! We had to just leave because the service was unacceptable.
Horrible Experience. Our $800 flu test bill made the news, that was the best part of going here. We went to urgent care get a flu test for our daughter. There urgent care bills through the hospital ER, so everything was ludicriously priced. …
you guys are lame. 8 hours+ wait time for urgent care without warning people about it. wasted my whole day.
My sister died a week ago. We have been calling the medical center every day trying to get a signature on her death certificate so she may be put to rest. We can’t get any help. We’ve even enlisted the coroner’s office to help and they haven’t gotten a response either. This is beyond awful! What’s wrong with these people?!?
The customer service that I have received through Patient Business Services is absolutely abysmal. The hold times are excruciatingly long 30+ minutes (at a minimum). Once you are able to speak with a representative, the often treat you with …
Terrible. Twice I called, they asked me who my insurance carrier is and when I told them they hung up. Two different receptionists would rather hang up than put in a little extra work to call my insurance provider. This speaks so poorly …
Not saying it was a horrible experience, but in honor of providing honest feedback, I just thought they could have been more pleasant. I guess in a service oriented business of being at a law firm, you come to realize that whether it’s a …
Watch out for the ER charges. I had to go to the ER for my Flu and then I received 2 different invoices. There was one for the Dr. charges for $500 and the other one under “facility charges” for $580! I was waiting for 15 minutes in the …
The new hospital is like a 5 star hotel – so clean and so beautiful. The room Is bigger than my daughter apartment. The nurses are so nice. The doctors are very attentive and compassionate! I was on PCU for 4 days and really appreciated all the treatment I received there.
Went to the ER horrible service with the front desk admin im not sure whats her name but she worked in the night shift she was very rude when patients would ask her a question she would answer really rude and tell them to check with …
On Jan 12th i broke my leg pretty bad. I had 2 surgeries done. The over all stay was 2 weeks for me and most nurses were horrible. Dion, Brandon were amazing nurses and i appreciate them. The surgeon himself was great but almost everything …
I was there with chest pain and my bp was 197/90 with 42 heartbeat a month ago. I arrived around 3pm. They had a bed for me around 10:30pm. I was at the waiting area for 7 and half hours before I got a bed. The toilet was so dirty. The …
I never seen worse emergency ever. This place to worse. If you dying dont go to there. Because you will gonna die at the waiting room. In this place has a 1 doctor. Rest of those , there are a accounter. They know how to collect(still) …
Would give negative or zero starts if I absolutely could. Service is downright garbage. been here for four hours just waiting to see a doctor. terrible aide to those in need. wait time way too long and the service is way too slow for a place where care should be “urgent.”
Do everything you can NOT to go to ICU there. My boyfriend died there, the doctors were great. The NURSES—-charge nurses—absolute bullies. Watch out for them…have the customer service at the hospital be your ally if you have to go …
My daughter in law delivered at the hospital and was treated so poorly by staff. This is such a shame and unpleasant experience for a young fist time mother. Postpartum nurses had such attitude. I was terrified for my grand baby to be born there. I wish I could have been present to help advocate for my daughter in law while in labor.
They saved my life and for that I will be forever thankful. And this is the only reason I won’t give just one or zero stars. …
I would like to congratulate the new hospital management for the excellent service they are providing to the public. Recently, I had to take a family member to the hospital for a hand surgery. I was surprised and delighted to see how great …
Worst possible health care, the ER is awesome if you need emergency treatment.
But this hospitals primary care is the absolute worst quality.
Misdiagnosed twice ! One for a heart condition I didn’t have. Primary care put …
You are wonderful Dr Jhonathan Exceptionally pleasant person. Staff is likewise pleasant.
Very enthusiastic, friendly, and easy to talk to. Thank you for taking care of my son
I wish I could give them 0 or – review. I was hospitalized last year and I spent almost 4 hours in the emergency room when finally one of the nurses noticed my presence. It is so funny considering that I was in the cabin which is …
New name Valley”NOT” Care MC. The ER is horrendous I can’t believe I pay for this insurance. Dirty everything. The window #9 guy nurse guy put gloves on, cleaned his work station then dispensed OTC meds to a patient. Waited just under 4 HRS …
Took my father to the Emergency room because of sudden high pressure.Waited the whole night and did not get to see a doctor.I would definitely not recommend this hospital.Very poor service !
They are stealing money and charge patients for survive not provided.
There rate is 10 times higher than Stanford.
They charges me 960$ for Ultrasound and I repeat it with Stanford for only 108$. …
Hospital and facilities are amazing ! But found that some medical staff was not considerate . Doctors suggested major surgery and prescribe boatloads of medicines for slightest of the things. Just like any other place , you have to be careful about being pushed medical procedures and medicines here.
I just called to check up on a family member of mines who is in the emergency room. My family members don’t primarily speak English well, so I did it for them. The nurse that picked up the phone was very rude. She basically said that too …
I love getting my health care from here. I had open heart surgery here when I was a baby in 1981. I have to say I keep coming back to Santa Clara Valley Medical Center for my health care because it’s quality care and I enjoy my doctor …
I had a horrible urgent care service; they made me wait for 6 long hours with sprained ankle in pain. I am absolutely disappointed with their horrible service and worst patient experience. …
This hospital is too strict with covid restrictions they said i couldnt wait in the waiting room even though there were others waiting there!! They made me stand outside in the cold because there was no waiting area available. They didnt …
This is the most horrible experience I can ever have in my life. I broke my leg. It’s been 24 hours and they have not operate on me yet. Just going through scans again and again and changing the sheets and swallowing the pain killers . Ive …
My brother, whom was sent here to get his blood alcohol level down as he made a choice to better himself and go to rehabilitation, was treated like utter garbage. The staff ignored him and left him in the waiting room, refused him food …
avoid using this facility at all costs. they will screw over patients in any way they can. they lost my partner’s iPhone and wouldn’t replace it. …
Impossible to get things scheduled over the phone, and while some staff are competent and (understandably) overworked and understaffed, others are bafflingly incompetent and know nothing about their own system.
They are very busy and very overworked. But they are so good to my son. I feel he is getting great care.
What the wheelchair dealers in the Occupational therapy wing did not tell their customer is that the static manual chair they sold me is as high maintenance as the family mini-van. In 40 years of life I have never had a manual wheelchair …
I went to emergency at midnight because of very sharp pain in the back and chest muscles and pain while breathing. I had to wait for 4-5 hours with no sight of how long the wait will be and eventually left without being seen. I also tried …
Very good service, good doctors.
It’s the most inefficient ER department ever. I was told that there’s only one doctor available today, April 26, 2022. My niece was brought to the ER past 10:00 am and is still waiting for the doctor and it’s past 2:00 pm. Is this how tax …
After 4 hours wait in ER so a doctor can see my 76 years old mother suffering from pain in her hand due to some infection which we still don’t know whatbit is, a rude arrogant nurse walks out with a Tylenol telling us the wait can be for …
Extremely unprofessional slow service and rude staff. Made to wait 3-4 hours for the most basic checkup. These medical “professionals” should be sacked. American healthcare at its finest.
Waited 5 hours here in express care. As soon as I walked in I was asked to urinate in a cup, then was sent to radiology, I was told after radiology to come back and check in again with them. Which I did. I was NOT seen by a doctor. I ended …
I’ve debated writing this review for years because I didn’t want to share such personal information, but I think it’s important that I give this feedback. My grandma died in the ICU in this hospital in 2017. I was in the hospital room with …
Worst experience of my life. Day one Urgent Care, 5 hours of waiting.. they never even got my labs, but said they thought I was ok and discharged me. Day two, in the emergency room now, and nurses were literally making fun of the way a …
I would like to give negative stars for this hospital. Despite acknowledging so many bad reviews they are still the same. They didn’t improve a bit. Me and my brother were there and they just made him wait in the waiting room for 4 hrs …
My son was taken by ambulance here after an auto accident going to work. He arrived at approximately 6am. He call us to pick him up and that he was being discharged by 12:30pm. We left our jobs and drove two hours to arrive at hospital to …
They have terrible customer service. I decided to have my son see a pediatrician who works with them because she has a great record; however dealing with the medical center it self is such a hassle. Never have I had to call an operator to …
We are too disappointed with the service of SANTA valley Medical center. After 2 weeks, I am still struggling to set an uappointment for ultrasound biopsy at Radiology department. First, they claimed that the doctor, who also from this …
This used to be a good hospital before the ACA. They had my records from when I didn’t have insurance, when I was able to get insurance I chose this hospital, to much regret. …
Horrible service. They overcharged me by about $600 and would not fix it. Horrible customer service and horrible people in general. They should be shut down. Avoid at all costs.
This is the worst hospital I have ever been too. The ER is straight out of a horror movie, and everything has to go through the ER. They bounced me around from urgent care, to express care, to ER. This is just a follow up visit for my eye. …
This hospital has it all, everything you need to just feel at home. All sorts of individuals and characters work here, all so pleasant to talk to and are so so patient and put up with someone like myself very well. The staff genuinely care …
Had to take my dad into the emergency room tonight and RN Greg Murphy was so wonderful. Quick, efficient, comforting, caring, and professional. Everything you would hope for when you have to go to the ER. Thank you so much. Truly. I also …
If I could give negative 5 stars, I would. They do not understand neither medicine nor the tenets of medicine (empathy and understanding). Was asked by PCP to rush to the ER their with a confirmed bed due to internal bleeding. t. On …
Came to er years ago. I waited yes but heart attack victims, auto accident victims with major injuries, and uncontrolled bleeding went first. Common sense.
If you have an emergency don’t go there..it’s just overwhelmed place…i meant people that i interacted with were nice ..but unable to help ..give any time estimates or get medical attention which is why you went there.i need to find a place where one can actually get emergency care
You can’t even make an appt as a new patient because they don’t even pick up the phone. One very rude operator stated that it’s because it’s a Monday but when I told her I’ve tried calling at different times of the week, she just …
This hospital has the worst emergency room! It does not even deserve 1star. My grandmother was taken there at 2pm and it’s been 8 hours she hasn’t been given a bed or any care at all. She’s just been kept in the lobby and taken in and out …
You are better off going to Stanford or any other hospital Valley Medical has the worst service and the wait time is ridiculous.
I never recommended Valley Medical. Staff is terrible, rude and instead of …
6 med Sobrato, my mom nurse Analy Manan gave excellent care while she stayed here. We stayed there for 2 weeks and they even made sure I was comfortable and had 24 hours access to my mother. Thankful for the staff esp nurses like her. ❤️❤️
If we could give 0 stars we would. They don’t care about the patients, please save yourself & go elsewhere. My younger sister went to express care with severe abdominal pain, the receptionist(?)who took her information, input whatever info …
Came in today after bring referred by my fathers GO for am irregular ECG and have been waiting for 12 HOURS, I kid you not my 82 year old father is waiting for 12 hours sitting in the waiting room. How is this acceptable or any standard of …
Building is being renovated, waited 12 to be seen in the ED. My nurse and care team in the ED was outstanding, I was scared they explained everything to me, and if they didn’t know an answer to my question they found someone who did. I …
Don’t visit this ER.
They kept me waiting for 5 hours and nothing happened. Nurse were rude whenever ask them about wait-time …
I was born here all my 5 girls where to I just want to say my daughter stayed 80 days in the nicu for me it was so sad but all the nurses made me feel like that was my 2 nd home I will never forget them also the doctors music therapist and …
This place is a nightmare. They dropped me and I ended up in a wheelchair, unable to walk, for months. They left me in my bed for hours and hours, never helping me to the restroom. Never once did they wash my hair. It was the most degrading, humiliating, and soul-crushing experience of my life.
Showed up with signs of a mild stroke, they made me wait almost 7 hours. In the waiting room there was people out of control and no one was doing nothing about it. Someone had a dog running around, people on the phone making loud phone …
I have received all of my medical care over the last few years at VMC. I can’t say enough good things about these people, I have been treated very well and I have had several procedures done here. Over the years I have had only one bad …
I absolutely dreaded my time here. I could not go and visit my amazing grandmother and they also wouldn’t let me bring her flowers. I wish I could make a lower review but that’s just not possible. I hope this review get read by all the staff as this was truly a horrible experience.
The OBGYN team that treated my wife are professional, empathetic, and went-over-and-beyond to make sure my wife gets needed attention and treatment. However, the wait time at ER is unbearably long. I blame no one but the leadership of the …
Nurses are loud and rude, overheard speaking poorly about other staff members. Very unprofessional, wouldn’t have my dog taken care of there, let alone a family member. Stay Away!
Very bad experience, Front desk staff and nurses think and act likes “god fathers”. :(Prejudices, Discriminates, Hassles, Low-Classes).
Provides complete healthcare with state of the art facilities. Took my parent to Emergency due to SOB complaint. Wait times were short, blood tests/xray were performed immediately. He was made aware of next steps clearly time to time and …
Don’t bother going here for the emergency room, it takes forever to get looked at. Despite the patient being in pain and vomiting in the waiting room, they wouldn’t even give them some pain medication until the doctor could take a look.
Dr Gregory Auda is the worst doctor I have ever had. He is extremely unprofessional and dismissive. He acted like he did not even want to treat me. He should be fired! I tried filing a report but nothing has been done
The wait at this center has been exceedingly long! Coming into a *Medical Center, time really counts! I had to leave because at that point it was not worth the wait. Plus, the internal infrastructure is very poor and unsanitary compared to …
When I got my new insurance, I called dozens of PCPs to find their soonest appointments. SCVMC told me they could schedule me for a placeholder appointment immediately, and then fit me in “very soon.” This was in October. …
Essentially has been refusing to get me appoinments for about a year for new patients and when i call the woman on the answering service are pretty rude for the most part and like to make.light of the siruation or joke about it and i dont …
Walked out. Waited 7+ hours just to keep receiving a mix of information about my place in the queue. I politely asked if there was any way I could have them send results to my primary healthcare provider and would not give a straight …
I ended up leaving after going to ER for Chest pain, severe congestion, coughing for weeks. Came in around 10 am. Several tests were done while I waited in Lobby, a test that shows congestive heart failure, EKG, Chest e ray, triponin test …
I just moved here and wanted to find a primary care physician. I was told it was going to be a 14 minute wait. 57 minutes later, I am still waiting. I have been told over and over again that if I have a primary care physician I can book …
Home to 6 different centers and many specialty clinics all in located here. The institution consists of Burn Center, Children’s Health, Woman’s Health, Rehabilitation Center, Trauma Center and Sobrato Cancer Center. They recently completed …
Absolutely the worst. My wife went in at 9am and out by 5pm. How on earth can it take that long. She went without food. Nobody acted like they cared for any patients. Everyone there was frustrated. They have horrible customer service, long …
I’m surprised about the bad review about ER and urgent care.
I have visited Santa Clara Medical Center with appointments. It take a long time and understandable with high demand. I always have tomophobia and dislike the …
I have been @ Santa Clara valley medical center for 22 days.After suffering a broken leg bruised and punctuated ribs, and other fractures open wound aka road rash.My concern with open wound on my foot is a clean no infection!The doctors …
I’m deeply disappointed to say that our experience at this site has been far from great. There are many things that need to be ameliorated for the safety of our patients, and our staff members alike. We were expecting a wait time of “only a …
Went to the emergency room for Covid, if you need help don’t worry they’ll probably help you in 5-6 hours. Sat in the Lobby for 2 hours before someone was able to help me. After getting into the room the Nurse told me i’ll be helped …
Third terrible experience I’ve had in the ER at Santa Clara Valley Medical! It’s consistently filthy, triage nurses are short and rude and lack empathy’, it’s an epicenter for crackheads, and transients. That’s just the truth! Last night …