Sawnee EMC

Electricity supplier, Sawnee EMC

Sawnee is a member-owned electric energy provider to an area covering seven north Georgia counties in suburban Atlanta.

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Sawnee EMC Reviews ( 177 )

  1. I love the easy reporting an outage method and how quickly linemen respond and how the estimated time is always accurate. Thank you!!!

  2. Vary bad customer service and very bad policies! If I had an option to take another company’s service, I could do that!
    I don’t know any other service provider in Cumming area!

  3. A crooked, hillbilly company up in Cumming that services affluent North Fulton as well as Forsyth counties. They need to let Georgia Power have Fulton county so they can steal only from their hillbilly neighbors.

  4. I called them…it took 10 minutes for them to piddly around..and I mean “piddly around”…..listened to an advertisement and then was put on hold and switched to a department where no one was there and had to leave my phone number and a message…. Great Customer Service,,,NOT!

  5. Awful customer service. Had billing questions and sat on hold for 3+ hours and finally hung up. Emailed them 4x it’s no response. If I had a choice I wouldn’t be with Sawnee

  6. terrible tone when speaking to the reps over the phone. I speak on behalf of my parents because they do not speak English very well – frankly the experience was not short of pure racism.

  7. Every time I’ve called to set up or disconnect service, the staff has been extremely friendly and helpful. I can’t stress enough how hard that is to find in this industry.

  8. Horrible service, they cut off my service without any warning!!!
    they scheduled me to reconnect the service and gave me a window from 8am to 4 pm , they didn’t want to give me shorter window of time, I was even ok with that, …

  9. I had some one pay my bill whom lived under my roof had to ask her to leave she blocked payment and then got the money in cash from me and police were involved but sawnee is to cut my power on the 9th i nlknew nothing of the block on the …

  10. I haven’t dealt with customer service, so I can’t speak on that, but good Lord, my bills are absurd. I live in a relatively small ranch-style home, and I’m paying like $170/mo for heat. I wasn’t paying that much when I lived in freaking Michigan. Be prepared for high heat bills.

  11. Keisha is very helpful as are the other reps I have had to speak to concerning my account. I purposely moved to an area where Sawnee serviced after dealing with another company years ago.

  12. I have read some of these negative reviews, but must share that I have NOTHING negative to say about this Co-Op. Their customer service has always been great, and when there is a problem, they are always on top of it right away!!! Thank you!

  13. I would give this place 0 stars if i could. RIP off….RUN! These people don’t care about their customers. And they are extremely high, barely give you a chance to make payment arrangements. Horrible!

  14. If I could put a negative star if I would. Horrible customer service, and the manager was worthless. I looked into getting an alternative electric company takeover. They are the only one in my area. HATE Suwanee Electric Service

  15. Not very environmentally aware. They’ll take your private info over the phone but require you to print out and drive to deliver documents because they won’t accept an email with signed documents

  16. Very dishonest and crooked people. THEY INSTALLED A WIRE TO OUR METER INCORRECTLY AND I HAVE PROOF. Caused a melted meter box and they won’t take accountability. I will see them in court soon and update all reading this. I have video and pictures.

  17. Company uses it’s power to manipulate customers who are forced to use their service. If there was any competition things would be completely different. I can’t wait to move from my current complex because they make you use them as well as the worse cable/internet providers ever. Ridiculous

  18. I just spoke to customer service and the individual was very polite and helpful. I inquired as to whether or not Sawnee Electric serviced a new residential area in Cumming. The individual was helpful and they do service the area.

  19. Had limbs down due to the high winds of the last few weeks, so I called them. They sent a crew out to look a couple days later. Then they sent another crew out about 3 days after that to trim back off the lines. Well, yesterday I walk out …

  20. Once in a blue moon you get someone who isn’t a rude a hole millennial. I have been a customer for 7 years and rarely have to call but its like russian ruellete when you do call. Once out of my 5 calls made in 7 years i found a normal non rude person

  21. Very friendly customer service and rate is competitive in region. I needed an automatic transfer switch installed on meter and they provided this service free of charge.

  22. One word – horrendous. Sawnee exemplifies why monopolies are notoriously bad. Worst customer service from any utility I have ever tried to work with to resolve problems. Wish I could have those hours back I spent on the phone and chatting with an on-line rep. Nothing changed, except my level of frustration.

  23. Never has therebeen a better user owned utility service provided than Sawnee EMC has been in my life my whole life. My father has worked there around 40years. I feel as though I’m a part of their family.

  24. Currently sitting outside watching 8+ sawnee emc employees in the pouring rain doing everything they can to get my elderly neighbor power after her pole broke. These men are out here doing everything they can in their power to make sure people have what they need.

  25. Charging me $350 for second disconnect over about 5 years. Extremely rude staff that refused to answer my questions and are basically forcing me to apply for a pre-pay option. Haven’t had a problem before this however, but very disappointed I have no other power options for this area.

  26. They put fraudulant charges on your credit..say they resolved it with you when they didnt…they illegally make up stuff to get money n ruin peoples credit…then when u ask the ladies name she hangs up on you..550pm …

  27. Very disappointed in this company. Good luck reading you bill because it rarely adds up correctly. Robotic customer service desk agents who just refer you back to the original contract you signed up with. If you have a choice, pick a different company

  28. I’ve had power issues for 3 days. They sent someone out and they did the minimal amount of work possible and came to no conclusion. Then called again and got a rude person who seemed like all she wanted was for me to shut up. Thanks! I hate that they are my electric company.

  29. We haven’t had Sawnee Electric for long but have had a few upgrades and customer services as well as technicians have been nice and knowledgeable. Hope it continues for years to come!

  30. Without a doubt, this is the worst company I have ever had the displeasure of being associated with. They gouge customers, plan and simple. They have absolutely no concern for anyone. Patronizing, vindictive and licentious. Do not join this …

  31. This company is the worst company ever. Absolutely ruthless. They are poor excuses for human beings when they do what they do. They are extremely rude on the phone. Their overall customer service is terrible and when you ask them for …

  32. Time to get out of the dark ages with your app. Telling me that there is an outage in the area doesn’t help something I already know. Get in tune with your field and figure out how you give estimates on outages. This combined with your requirement for prepayment on non-citizens is complete garbage for a company in this day and age.

  33. This service really needs a competitor because they feel they can manipulate any situation due to not being able to change to another service provider. I personally work for a community that has to use their services and it’s terrible! They …

  34. 11years with sawnee emc. Couple months ago I switched or transfer the service to a new house. They charge me a new membership. Try to charge me a new deposit. When 10 before the transfer I stopped by and talking with a representative . She …

  35. When power went out during TS Irma, Sawnee had the lights back on in under 2 hrs. Thank you Sawnee, appreciate it. We’ve only had service for about 6 months – hope their good service continues.

  36. Worst company ever i deal with in my experience. Customer service are not friendly at all. No morals to disconnect the service, they don’t call if something wrong and directly show up for disconnection. I wish there is another service available in the area so these companies don’t show monopoly

  37. This company has the worst customer service …Ever! Very uncouth and vulgar behavior when trying to explain simple instructions. I spoke with Nancy Butler a supervisor that gave me nothing but condescending responses which led me to …

  38. Ridiculous company. Time and time again I have to walk half a mile from the street to access my home. I had to do it again today and people working blocking the driveway said out power was out. Said they didn’t give notice. Called sawnee …

  39. Sawnee EMC is the absolute worst and most twisted power company I’ve ever experienced. After we began service with them and paid a $300 deposit to begin that service, it took them a whole 10 days to come out and turn on our power, and …

  40. Thursday night we lost power during a storm. We called the automated line and it said it would be restored by 10:32. the storm got worse and we thought there was no way it was getting fixed quickly because no one would be out in that storm. …

  41. Highly cold blooded reps working here. People are going through a lot of hardship during this pandemic and this company only exploiting the situation.
    Wish they were in our situation one day and lost their jobs to feel what others are going through and stop ripping people off with late fees with reasonable reason.

  42. I’ve always had Georgia Power the entire time I’ve lived in GA. Recently moved and found out the electric is ONLY by Sawnee EMC, who I’d never even heard of. I didn’t have to pay a deposit or anything so that was fine. But my bills have …

  43. Horrible customer service! I overpayed, and because they couldn’t stop the payment, I had to stop it through my bank. Then I got penalized for stopping payment. And then told that I needed to be a cash only customer, because they couldn’t …

  44. Thank y’all for being so friendly, quick, and helpful. Y’all did an amazing job. I’m super greatful. We heard a big bang, the power went out, called and the nice guy at the helpline said they’d be here in 10 minutes and they were. No more than an hour of our power being out total. They took care of it in no time.

  45. Unfortunately, if you live in a certain area this is the only electricity provider available to you. Seems like in 2017 you should actually have options. This company is not up to par. Everything about them is old. Their technology is …

  46. Replaced light posts in our road for no good reason through their contractor Pike and damaged landscaping and broke the side concrete road. This company operates criminal activities and their customer service is extremely unprofessional. Do not do any business with this company

  47. EMC came out because a tree was struck by lightening and landed on the power line that leads up to my house. They cut the tops out of two dead trees and left the tops of the trees and the branches in my yard and told me that they don’t …

  48. Visited main office to add name on to the existing account. Reception took all the information and asked to attend counters for the actual work done. Friendly & fast service!!

  49. Sawnee EMC is a horrible company. They use their monopoly to do what they want, charge what they want, when they want to. The GA Public Service Commission is impotent and has zero control over these local power monopolies and basically lets …

  50. This is literally the WORST utility company I have ever had to start utilities with. They are very nice but all their requirements are outdated and WAY more is required than ANY other utility company. I can start accounts online at GA Power …

  51. Charged me $350.00 deposit when I first signed up. I work in and out of town. I was going to be gone for four months. So I cut the lights. When I got back they charged me a $550.00 deposit to sign back up. Customer service sucks too. …

  52. I love Sawnee EMC – the app is invaluable making it easy to pay your bill, see your usage, make adjustments to your spending/usage, report an outage or an issue whatever you need to do. Calling in and speaking to a customer service …

  53. They have the worst new account set, in this Covid environment they want to make customer come in store to check id. Even banks are opening accounts with out customer coming to a branch. …

  54. Amazing service from Sawnee Electric again after a tree fell on my transformer. People here who complain about prices or service are out of touch. I’ve lived in a lot of places. Sawnee is the most reliable, affordable, and ethical utility company I’ve ever encountered.

  55. wow, lots of people must have thought it REALLY important to give bad reviews. I was just looking them up to give them a call to take service out of my name in the house I just moved from… but I have to say, in the entire two years I …

  56. Had to use Sawnee as my provider as there was no other option in the apartment complex, obviously when there is monopoly they could exploit customer’s, which they did. I had to go to the office to get the service started (could not do it …

  57. I find these bad reveiws for Sawnee to mostl likely be nothing but whining from people with nothing better to do but complain. We have been customers for 30 years and as a tree removal company owner I appreciate the professionalism of …

  58. Does anyone hold Sawnee EMC accountable? Paid by their online echeck system. Got call from their head of acct. payable dept. that it didn’t go through, the e check was returned and they were assessing fees. Only information he would …

  59. They have been at my house installing a new power pole so far they have keep me informed on what the are doing and how long and when power will be out. I have spoken with three different crew members and all have been as nice as could be. All the negative reviews sounds like the office .

  60. Wish there was a lower star rating. I got a bill on 10/5/2016 so rather than paying monthly, I signed up for Auto Pay on 10/7/2016 expecting the bill to be paid on 10/23 when it’s due. 11/5 bill indicates that it was not auto deducted – was …

  61. Wish there was a zero rating available.Their customer service is pathetic.I paid my bill online from my checking account (that had more than enough money to cover the bill). They took several days to clear my patment and rejected the …

  62. ABSOLUTELY TERRIBLE!!!! No customer service, inaccurate reporting, and overcharging. The absolute epitome of dishonesty!!! If you have a choice, don’t choose them!!! They will lie, steal, and cheat you out of every last penny they can. I’m uncertain how they are even allowed to be open for business.

  63. We have had Sawnee EMC for 30 years now. We have had nothing but excellent service and super fast repairs during power outages.
    Edit. It is June 6, 2022 and Sawnee came thru again! Was having large power …

  64. I have been a customer for 10 years with automatic payments. We just moved to a new house. They set up the account with the wrong mailing address and failed to tell me my auto pay would not transfer. Needless to say, came home today to …

  65. If you are considering moving somewhere that uses Sawnee EMC, do not. The rates are insane (I am paying $40/mo more for the same size apartment as I was with GA Power), the website is TERRIBLE, and overall the company sucks. If you do end …

  66. Very poor customer service. I inquired about budget billing when I set up my account to spread usage across the year. I was told that I needed to have 2 years of service with them. All my payments paid on time and one year of service at my …

  67. Terrible company, I missed one payment after 3 years of never missing one, in our new house. The missed payment I latered figured out, I sent to a different vendor while paying other bills… Totally my fault, however, I didnt learn this …

  68. I am a new customer of Sawnee EMC, unfortunately. I was with Georgia Power for 6 years before this and I miss them. When I started my service, I was told I had to pay a $200 deposit and I figured my credit score had gone down a bit since I …

  69. Been with since November 2013 first experience was a rude call trying to find parking to close on home. Sawnee called I told rep I’m driving please call back she needed to know right then if I wanted the street light on told her No and hung …

  70. DO NOT DO ANY PREPAID SERVICES!!! Once you disconnect your Service and have a credit balance they then “bill” you for service even though you’re prepaying for it! My credit amount went from $132.00 down to $12.67 because of 2 final bills!! …

  71. When at their counter(yes, they still need you go there), I was told $90 credit for prepay, $5 for membership fee, at last step she told me $50 for same day opening, I finally choose it(That’s my fault, it’s not required. Actually, they …

  72. Husband and father of 3 with an absolute perfect record of paying my utilities bills on time, every time for my entire life. Then I moved. Of course utility company’s are still operating on systems from the 1900’s so it’s a pain in the a**. …

  73. For this being my first electric company and electric bill that I’ve had to pay I must say they’ve set the expectations bar pretty high for me. I had my deposit put down and my power scheduled to be on a few days later. They came through …

  74. I would like to give special recognition to Patricia Hill. I was having technical issues with updating information on my billing profile and she spent extraordinary time and used her expertise to help me solve the problem. Sawnee EMC it’s …

  75. Sadly, I cannot give ZERO stars. Terrible customer service. Of all the oligopoly power companies in Georgia, these guys are by far the WORST to deal with. These people are intentionally slow-rolling my power service. Complaints are now being files with the PSC.

  76. On May 27th I called the customer service line and spoke with Amanda and I wanted to see if I could get my billing due date changed because I get paid semi monthly. I was told that they can’t change the billing due date unless I was on …

  77. Worst electric company ever. They have made two errors on my service in less then 2 years. Because I moved the first time they confused the account numbers. On both instances they ended up turning service off even though the bills were paid …

  78. Where do I start with this company? Have only had service for three months and have had multiple issues arise. After the first month, I contacted them because I had not received a bill. They told me that I do not have an account and …

  79. Connection charge is for what? I leased a new apartment, that already has connection, just need to start the service but they asked men to pay $65 as a one time connection fee. I lived in many states but never paid such fee for the electricity connection or to start the service and seen prepaid connection.

  80. My wife and I were “members” of the Sawnee Electrical Membership Cooperative for 27 years, ending a few years ago. Wish I could give them a better review, but frankly, they were a disappointment. The customer service, for the most part, …

  81. Tropical Storm Zeta was an absolute nightmare for such a quick moving system. My family lost power for what seemed to be an eternity, in reality 18 hours. Of course it’s frustrating to not have our daily conveniences, but in the grand …

  82. Sawnee EMC is the worst Electric company I’ve ever dealt with. Lying customer service reps. I recorded the call and told them as such, but of course the fees that were charged to our account due to their own incompetence were not removed …

  83. Had a power line installed to a new meter at my house and was warned on multiple occasions that there might be landscaping that would need to be repaired. When I got home from work after installation I was amazed by the effort the …

  84. Very dissatisfied with the service my bill has been $10 behind before and no one never turn my lights off but they thought just because I was 14 cent behind that they could turn my lights off very very bad company knowing that it is a …

  85. I honestly do not write negative reviews very often but this just seems crazy. As with most electric companies, we had to pay a $1500 deposit to start the account. Of course we have no choice in providers so they could probably say we …

  86. Sawnee has been a pleasure to work with since we moved to the area. Customer service is always accessible and friendly. A representative even took the time to verify that a truck in my driveway was one of their workers/contractors to ensure …

  87. Sawnee Emc and Cba of GA collection company had been doing bad business they reported a $198 bill on my credit report. I paid them in full at their location and had a zero balance and shut off the light 6 years ago. Candem Deerfield the …

  88. Beggars can’t be choosers. Customer service was friendly, seems to have improved some and genuinely tries to help which is why there’s 2 instead of 1 star. Rates are NOT the best but there aren’t other options in my area. Guidance to reduce …

  89. One star is sufficient. UGH, the HORRIBLE customer service I received today was by far the WORST. Nancy B asked that I had spoken with her a few times why would I ask her name, again? Really?! RUDE! …

  90. Customer service is garbage. Scratchy phone line. Rude employees. Sawnee has gotten big enough now to to dismiss all the negative reviews. Anyone looking into setting up service. Get some quotes on solar

  91. One of the worst company they charged me extra 100 $ extra at the time of my card declined at first place talked with customer care service the lady name is Amanda very rude and worst service provider this company i will move to other …

  92. Use someone else if you can!!! We have been good paying customers for this company for over 5 years. During our move, they have been extremely frustrating to work with. Unfortunately, we still have to use their service for our new house. …

  93. We had an second service line add to a shop today, and I must say the crew they sent out was exceptional. They were courteous, friendly and hard working! They went to the trouble of making sure our other utilities weren’t distributed in …

  94. I moved into my new place in May and the home already had smart thermostats. When I signed up for Sawnee EMC no one told me about the Smart Savers program where you get bill credits for the summer months. I only found out at the end of …

  95. They have no qualms about cutting off your power — this organization has zero morals, extremely rude on the phone ….. and definitely will not help you AT ALL ..if you are having financial difficulties (good luck) and once they have cut …

  96. One of the best electric providers in Georgia. Low rates, energy efficiency programs, solar friendly and great customer service. I have only lost power once for a few hours during a massive winter storm in the last 4 years. They work really …

  97. Worst customer service ever. Couldn’t understand why they ran another credit check (without my permission) just to transfer my service to a new house. Ask to speak with a manager to help me understand. NANCEY gets on the phone extramy rude …

  98. Moving in to Milton by mid-July from canada and as we got our lease agreement signed my landlord asked to transfer electricity account and when I called these people to help with it they just said come to office with 2 forms of id. When …

  99. This morning a tree fell in the storm, taking down our power and cable lines. Within 15 minutes of reporting, the guys were here, power restored in 30 and they cut and moved the tree off the lines. I offered to pay them which they refused …

  100. I just signed with Sawnee EMC but as of now I am very pleased with the customer service. Lisa and Katie were very helpful and nice and I just have nothing to complain about. Let’s see how electricity works 😀 …

  101. Had 1 of 2 phases going into house go dead 5:30am ..called and Sawnee elec.. team responded on a very timely basis..had electricity back on and no one would know they had to dig a large
    hole in yard..cleaned up great

  102. Sawnee EMC is price gouging stating that because of natural gas prices the electricity bills should go up by hundreds of dollars. This is a very deceptive practice and I just wrote Tim Echols with PSC, our public service commission that …

  103. Consistent, great communications, great rates. We’ve only had one outage in three years, during a severe storm, and it was resolved in under 2 hours with updated ETAs throughout.

  104. Quick to turn your power off with absolutely no hesitation or notification. Money hungry company that doesn’t care about the people it services. Lackadaisical employees on the phone who have no desire to help. If I could switch I would.

  105. The most awful company I have ever dealt with. I have never been late on a bill yet the horrible USPS loses a bill and it slips my mind so what do they do, they disconnect with no communication. They swear they emailed it. Nope, they did …

  106. No issues with the service, but the website is almost unusable now that they’ve tried to integrate their own app. Will look for another option that pays better attention to customers.

  107. woman working the drive through service 1/25 either 1) can’t count change. 2) can’t type the amount being paid into the computer correctly causing the receipt to be off.
    employ younger people.

  108. Worst service ever! Make sure you check that your payment is drawn monthly, even if you are on the auto pay option. Company is lack of management. AR team doesn’t do their job right. They wouldn’t notify you anything no email no phone call, they just show up and shut your power off and ask you to pay the to reconnect the power

  109. This is the most awful terrible company! My husband called updated our credit card and they didn’t fix it on their end so they turned off our power. No phone call, no email, nothing!!!! We haven’t missed a payment since we have moved into …

  110. Absolute MONSTERS… I’m not going to go into too much detail here because they have already wasted so much of my time. I have spent hours on hold literally, while they figure themselves out. One time I waited on hold for 45 minutes only to …

  111. New customer and so far not off to a great start. Signed up for autopay and apparently there was a disclaimer when I scheduled it that it would not cover the first bill. I can understand that this would be my oversight, however, when I …

  112. Ide like to share my experience with Sawnee EMC and one specific employee that really was willing to listen and help me.Kailee Dyer believe it was her name,Starting a new buisness can be pretty difficult when dealing and being at the mercy …

  113. I am sharing this review ,because this is quite possibly the worst power company you could ever have. My father , has been a customer for 10 years ,and they cut his power off if he’s even a few hours late, today his power was cut off he …

  114. I wish i could give them 0 stars, the worst energy company i have ever came across. I had a prepaid account setup and gave 60$ to become a member of Sawnee EMC, however a month later i had to switch the apartment, i called them to move my …

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