Scient Federal Credit Union provides personal banking services and loans to our members in Connecticut. Explore checking, savings accounts and … See more
Horrible place to do any type of Business with will screw you over any chance they get even during a pandemic customer service is horrible and management isn’t any better I myself can say I will never ever think about getting a loan or doing any type of business with them ever again worst experience ever with a bank
They have failed two months in a row to process my car payment… I even called and had some lady tell me she is processing payment right now and they never did… now it’s going to mark on my credit as late because they can’t do there job
Never had a problem with them until today. I called to ask about my account balance and the person who answered the phone was so rude I couldn’t believe.
I normally do not make reviews but the way I was talked to by Mr. Hagewood who happens to be a manager at this company was absolutely unacceptable. I have dealt with others before him and they were all exemplary and willing to help but …
I bought 2 vehicles using SFCU as the lending institution. The rates were competitive and everything was good until they sold the loans to Charter Oak within a year which really annoyed me. Then I started getting letters about a checking …
I only have experience with the mortgage department which has been incredible! Great rates, low fees, and knowledgeable staff. Highly recommend this bank for mortgage loans!
Horrible! Teller told me i could skip a payment on my truck loan. Than i get a letter saying my payments late. Than another woman on the phone told me not to worry just a glich. Than i get another letter saying iam still late. Now they wont …
The tellers are friendly and a great group to deal with. The mortgage department not so much which is why the 1 star. Our mortgage with Scient and on the few times I have called with questions they have yet to answer the phone. I currently …
How broken can a financial institution’s system be? I cannot warn enough against financing through them, as their processing is far from user friendly. However, if you are patient and willing to make some phone calls and talk to the right …
10/12/18 Update: I spoke with a wonderful employee, Beth, who works in their collections debtartment. Beth took the time to help me and assured me that my loan was in good standing. Prior to my calls, she investigated where my payment went …
I do not write reviews, but in balance I must say I have had no complaints about Scient and before that Ledge light…I have used them for car loans, equity loans, line of credit , mortgages, refinancing banking, savings, …
Overall I have been happy with Scient. I have been banking with them since they were called the Pfizer Credit Union, then Ledge Light. I have had car loans, checking and savings as well as a HELOC account and have not experienced any …
Shocked at the reviews regarding Mr. Edgewood from the Auto Loan Department . He was extremely kind, professional & helpful. He answered all my emails, phone calls & questions regarding my auto loan without hesitation. I appreciate all the …
One of the worst banks I’ve ever had. They email you rudely when your account past due. They literally told another person I know that has them “Don’t ignore our emails and make a payment on your account now.” …
Condo mortgage. They ignore that they’re one of many lenders and want to be listed like they have interest in the whole building. Then send nasty letters saying the certificate of insurance isn’t filled out right, and that they’re going to charge me for even more insurance.
Loan officer Sonya Grubb seemed to go out of her way to make a stressful process even more stressful. Not answering questions. Ignoring questions. Giving half truth half answers and hiding behind front of the house employees . What an awful cold experience.
This bank is the most frustrating bank ever. try to pay off a loan and your will get SCREWED. when you call the bank all you get is attitude because you don’t know all their rules so they don’t care AT ALL I tried to pay off a loan, its …
I noticed my identity was stolen when I filed my 2019 tax return. I am now registered with the IRS and other government entities and pay for Experian Premium Protection. I’ve been a member of Scient since 2021. A month ago I spoke over the …
plow truck.
Great
worst bank ever t
Absolutely horrible and unprofessional!
Not customer service oriented at all.
Unacceptable to have this website online banking down for over e days now, especially AT THIS TIME
New client, and the cust service has been amazing .thanks
Spoke to Robin over the phone once she found out I was not a current member was very rude laughed at me and was not helpful.
Is this bank ever open? Every time I go during normal bank hours they are closed!
Had a auto loan through them, no troubles.
Horrible place to do any type of Business with will screw you over any chance they get even during a pandemic customer service is horrible and management isn’t any better I myself can say I will never ever think about getting a loan or doing any type of business with them ever again worst experience ever with a bank
Got my car loan from them when nobody else would be flexible with terms. Good service and great people! Glad I did business with them!
They have failed two months in a row to process my car payment… I even called and had some lady tell me she is processing payment right now and they never did… now it’s going to mark on my credit as late because they can’t do there job
Never had a problem with them until today. I called to ask about my account balance and the person who answered the phone was so rude I couldn’t believe.
I normally do not make reviews but the way I was talked to by Mr. Hagewood who happens to be a manager at this company was absolutely unacceptable. I have dealt with others before him and they were all exemplary and willing to help but …
I bought 2 vehicles using SFCU as the lending institution. The rates were competitive and everything was good until they sold the loans to Charter Oak within a year which really annoyed me. Then I started getting letters about a checking …
I only have experience with the mortgage department which has been incredible! Great rates, low fees, and knowledgeable staff. Highly recommend this bank for mortgage loans!
Horrible! Teller told me i could skip a payment on my truck loan. Than i get a letter saying my payments late. Than another woman on the phone told me not to worry just a glich. Than i get another letter saying iam still late. Now they wont …
The tellers are friendly and a great group to deal with. The mortgage department not so much which is why the 1 star. Our mortgage with Scient and on the few times I have called with questions they have yet to answer the phone. I currently …
How broken can a financial institution’s system be? I cannot warn enough against financing through them, as their processing is far from user friendly. However, if you are patient and willing to make some phone calls and talk to the right …
10/12/18 Update: I spoke with a wonderful employee, Beth, who works in their collections debtartment. Beth took the time to help me and assured me that my loan was in good standing. Prior to my calls, she investigated where my payment went …
I do not write reviews, but in balance I must say I have had no complaints about Scient and before that Ledge light…I have used them for car loans, equity loans, line of credit , mortgages, refinancing banking, savings, …
Overall I have been happy with Scient. I have been banking with them since they were called the Pfizer Credit Union, then Ledge Light. I have had car loans, checking and savings as well as a HELOC account and have not experienced any …
Shocked at the reviews regarding Mr. Edgewood from the Auto Loan Department . He was extremely kind, professional & helpful. He answered all my emails, phone calls & questions regarding my auto loan without hesitation. I appreciate all the …
One of the worst banks I’ve ever had. They email you rudely when your account past due. They literally told another person I know that has them “Don’t ignore our emails and make a payment on your account now.” …
Condo mortgage. They ignore that they’re one of many lenders and want to be listed like they have interest in the whole building. Then send nasty letters saying the certificate of insurance isn’t filled out right, and that they’re going to charge me for even more insurance.
Loan officer Sonya Grubb seemed to go out of her way to make a stressful process even more stressful. Not answering questions. Ignoring questions. Giving half truth half answers and hiding behind front of the house employees . What an awful cold experience.
The New Haven branch is always pleasant and helpful……….Lauren in Groton rocks also
This bank is the most frustrating bank ever. try to pay off a loan and your will get SCREWED. when you call the bank all you get is attitude because you don’t know all their rules so they don’t care AT ALL I tried to pay off a loan, its …
I noticed my identity was stolen when I filed my 2019 tax return. I am now registered with the IRS and other government entities and pay for Experian Premium Protection. I’ve been a member of Scient since 2021. A month ago I spoke over the …