(Translated by Google) I wish I had read the comments earlier. You are sure it is a nightmare. It has a phone to attend to the client, but it hangs up instantly. On the internet the service is bad too. He can’t get me a gynecologist within …
The absolute worst insurance that I have ever had. I have waited 2 months for basic information like my account group number so I can see doctor. I have payed $2200 in that time. I wonder at this time if they are just fraudulent.
THIS IS THE WORST, MOST INEFFECTIVE POORLY RUN ORGANIZATION ON THE PLANET – I HAVE DEALT WITH THIRD WORLD BUREAUCRACIES, NONE THAT ARE LESS ADEQUATELY STAFFED AND MORE INEFFICIENT THAN THIS JOKE OF AN THIS PLACE. IN SHORT, YOU PEOPLE SUCK!
One would think that a company this size could figure out how to handle ins premiums….. Billing dept SUCKS and the wait times for a customer “service” rep are insane!!!!! Look long and hard before you make this choice.
I am not going to renew my contract with this company , THE information needed could not be given by customer service. contacted many times in a day . i am regularly paying my premium
They are making me a fun, We are so much disappointed by such kind of Plans.Remain on hold doesn’t mean that we should be on phone all the time we are not tramp.Some one please give me the direct number of their director or SMO so that i …
I have been on vacation all January and have tried calling every telephone number available NEVER GETTING AN ANSWER! Whether I call pre-dawn, all day and into the late night. THEY NEVER ANSWER . . . ONLY MUSIC !!!!! HELP ME.
Perhaps it’s time for Baylor to put the top leadership under scrutiny and investigate what’s REALLY going on!!!! They used to be the best of the best until they came under new leadership a couple of years ago.
Sick and tired with this insurance.having to cancel my doctors appoitments.because they cant. Get my ins.correct for the past 3 months can’t get my INR done.hope I don’t get a blood clot and die…….
Our coverage was cut without notice. Apparently the rates when up and we were not notified so now we have zero coverage. They won’t let us pay to reactivate it. So thanks for nothing. Horrible service.
My family and I have been members of Scott and White Health Plan since 1988. We have been completely satisfied with every encounter with SWHP and their coverage of our healthcare needs.
Been trying to get refund for three months. They always tell me a supervisor will call me back and it never happens. Don’t go to their doctors and don’t use their health plan.
I literally stayed on hold for 3 hours and 28 mins.(have the screenshot to prove it) There is absolutely no one working at this customer advocacy center. It’s all a lie, and just loops to elevator music and a recording about filing mail claims. Don’t waste your time.
Just signed up, haven’t even started the plan yet and wanted to call customer service to ask questions. All numbers have been disconnected and my log in / password doesn’t work anymore. When trying to re-set them, I click the “reset” link …
Had Aetna advantage for last 3 years and have been going to S&w for two major cancers, now today I was informed I needed to cancel my next appointment because they no longer take Aetna. They only take their plan or your cash.
I really wish that I can give them less than one star. Billing???? Good luck on trying to figure that out. Customer service?????? What a joke non existent. I get rude call from them trying to charge me for nicat patches. I have never smoked …
Extremely disappointed in Scott and White! Was hoping for a provider who actually doesn’t make a person who already has coverage sit and wait for the longest time on the phone. Also, our attempt to get both of our children covered has …
I wish I could leave a negative star. They don’t even deserve one star. I’ve never met a group of more incompetent human beings. Literally every person I talk to says something different about my benefits. They are inept, rude, criminal con …
Just signed up and have received nothing but bills from this company. I’ve tried calling and accessing the member portal with no success. The only number given for the company doesn’t work half the time and the one time I have gotten …
This is the second time I have submitted claims here. Benefits were not explained to us. I have some health issues that have now put me in the hole because I am not getting reimbursed from my HRA. I will not get this insurance next year. I …
Nobody has contacted me on how to pay and when I go to the website, I get a 502 server error. I called and waited on the phone for 5 minutes, but I saw all the reviews. I am cancelling my membership and signing with another company and I …
Almost impossible to get through on the phone. Now requiring prior authorization for anti rejection drugs I have been taking for two years. Did I fake my transplant so I can get these drugs that are ONLY used for immunosuppresion. …
HORRIBLE! So tired of having issues. Tired of the phone games (Customer Service, Clinic, Billing) I’ll get back with you, Not at their desk leave a message, … Your told insurance will cover then you get a bill. Then your told it’s not. It use to be a good insurance NOT ANYMORE!
Literally, the worst insurance company on the planet. They are like the Comcast of medical insurance. Not only will they refuse to pay valid claims, but then they will not answer the phone and systematically disconnect you after you’ve been on hold for 20+ minutes…Every. Single. Time.
Billing errors over and over again! Grrrr! I called about a 10 days ago about a bill I received in the mail and the girl said “she doesn’t see the bill on her system”, then why was I sent a bill for over $300. Today I called about yet …
In 2014-15, our plan covered pediatric vision services. SWHP subbed out this portion of their plan to Block/Superior Vision. They would not pay our pediatric optical benefit because we did not reach the deductible on each child. Mind …
The Dr’s are great, the health plan not so much. And heaven help you if you have trouble understanding their billing. No one will take responsibility and answer your questions. I’m changing next year to any other insurance, I miss Blue Cross Blue Shield!
Would like to leave 0 star review. Have to agree w 98% of others. My son signed on in Dec 2015, still cannot use acct at CVS. Finally got id#, bin # etc by phone but CVS says when input, doesnt work. Purchased a ppo for $363 mo n paid in …
Our Scott and White Health Plan has a zero deductible, free service for immunization. The Scott and White Clinic in Harker Heights (in Network), lady name Florence, said that we’d be charged $146.00 to set up our son as a new patient. …
I am a 55 year Type 1 diabetic and after many frustrating months of arguing with plan reps was finally approved for Dexcom supplies and Omnipod supplies. Many months later, when I attempted to reorder supplies for both, I was advised by …
I am attempting to pay a premium, however the information on the new webpage does not make any sense. In addition to this, the address listed on the website is not the same as the one on the statement, the online payment page is not secure …
As a Female Board Certified Pediatric – Adolescent Surgeon, caring for literally thousands of children in the course of 23-years in the DFW – was Denied by Scott & White Health Plan, as network is closed to new doctors. …
Hate this company!! This is the worst insurance company I have EVER had! They have continually screwed up my daughters plan and everytime I have called to try to get it fixed I am given the run around and have had to tell my entire story …
If I could do less that 1 star I would!!! This is the worst insurance I have ever had, I have a small business plan and pay the hefty premiums on time every month and these idiots still after 9 months cant get my account straight !! I …
I will begin by saying that the staff I’ve dealt with over the last 20 years as a customer have always been friendly and professional. This rating is not an indictment of them! As a business owner, I have offered a group plan through SWHP …
I am currently trying to find a pediatric dentist for my daughter and the website is giving me zero results. I am also trying to find a gynecologist for myself and it is only returning three results. Is there a malfunction with the find care option on the website right now or do that few providers accept this insurance?
I am sick and unable to verify if I have coverage because it runs out this month due to a job change. Patients are unable to verify their own coverage after hours is totally unacceptible. Im sorry, but when I go to the dr. I will not know …
WORST INSURANCE COMPANY EVER! DO NOT USE this for your Heath Insurance or you will regret it. Charged me for basic “wellness” blood cholesterol test “they” said I needed and I called 10 times, talked to 10 persons and wrote 10 letters, to …
When you’re trying to make a payment over phone you’re often disconnected, can’t get through, or got through but for whatever reason they can’t hear you and hang up so you got to call back and wait all over again. Also, once I called to …
I took a COVID-19 test and was charged $100.00 copay for being in a tier 3 network. I think it’s pretty piss poor for a health plan to charge a copay for a test in the middle of a pandemic for a test like that. Staff was completely rude and pretty much dismissed me and said file an appeal! Worst health coverage I’ve ever had!
Couldn’t agree more with everyone else’s reviews. They are garbage. The only reason I use them is so my son can have his pediatrician. The misapplied my payment to the wrong account so his insurance was cancelled then it took the weeks to …
So after one year of insurance Scott and White raised my rates by 35% so i canceled my policy and got a policy that I could afford ( granted that policy pays basically nothing, but i have to have it..its the stupid law) and that should have …
Today, I spoke with Aneisha on your customer service line about a personal issue and asked for help finding a provider. When she tried pointing me one way (which sounded like the wrong path), I said that I was not looking for that sort of …
The worst.!!!!.got an increase in my policy to $2200. I did not renew for 2016. Bought anther policy for $1600 through Cigna. Scott and White continued to bill for $1600. I have spent hours on hold and after talking to customer service I …
This insurance company by far is the worst. I have been trying to cancel my policy, but when I call they just pass me from one department to another and at the end they hang up! There is no one to help or answer questions. They even got my …
Billing errors requiring daily phone calls, I have probably talked to Stephanie in billing 30 times, no lie! I get bills from the hospital asking why I haven’t paid yet, however BSWHP denied the claim multiple times, even though my whole …
This is an update. Was billed $15.80 backward for the first visit in January. So all they want is to take part of deductible from any of visits, any procedure. …. …
There aren’t enough negative words in all the languages on Earth to describe this company. Canceled my plan after moving out of state. They kept charging me. Called to reiterate my cancellation (after being dropped 5 times and waiting on …
I pay almost $900 a month for me and my husband. No only did the appointment to my hand dr cost $800 ($60 copay 🙄) but they do not cover ANY prescription medication. Not generic birth control, not generic adderall, not generic protonic, not generic astelin. DO NOT BUY THIS PLAN!!!! …
Update: For the last year I have been trying to get them to stop sending out an invoice to me with a $17 credit shown. They just can’t seem to accomplish this despite repeated assurances that they will. …
Worst company ever! I am having so many problems with this company! They refuse to change my sons birthday in their system so every claim gets declined and are now going to collections. Yet when I call to try to get them to change it, they …
Scott & White Health Plan really really deserves all of these negative reviews and then some. I just cancelled my policy today, although it doesn’t really matter since they were dropping all individual policies anyway. It’s like they …
The billing at Scott & White is the worst. I spent over 10 mins on the phone trying to payoff a balance and finally had to give up on it. They had my old address from years ago even though everything has been updated and confirmed every …
I also regret switching to this terrible company. Customer service is the WORST, can’t get anyone to talk to that can actually help & I’m still waiting on my son’s name to be corrected on his ID card (he’s now 1 and I inquired when he was 3 …
Absolutely awful. It is now January 31st and despite several requests to get our insurance cards, we still have not received them. I also have had to pay out of pocket for a prescription because the pharmacy (and also a medical office) have …
Warning…HORRIBLE insurance! Pay the extra money to have better health insurance! Everytime a medical issue arises with my family, outside of our family physician, there is always an issue! Their online approved physician list is …
I work for BSWH and they haven’t add my daughter to the insurance not benefits for the last 6 months, the worse part is that they are charging me for benefits that they are not providing. I am so tiered of calling and sending paperwork. …
I had them through the affordable care act and it was great insurance! UNTIL, I received a letter stating I was no longer insured. So I stopped paying Scott and White and panicked trying to get another insurance plan from somewhere else. …
Utterly pitiful service. My physician ordered an MRI in early March which I promptly scheduled with MRI. My appt was scheduled for tomorrow, but I get a call TODAY telling me that the SWHP has denied the procedure and thus they cancelled …
I had this insurance last year. I did not have any complaints as my Dr was already in their network. The rates almost doubled so I went with another company this year. I called customer service to ask how to get a copy of a document the irs …
I wish I had read these reviews before selecting this health insurance plan. I am not someone who usually gives poor reviews, but in this case if it will help someone avoid such mistreatment..here it is. I had a headache from the start of …
Worst insurance company I’ve ever dealt with! All the representatives sounds nice over the phone but they have no idea what’s going on and they never follow up as they said they would. They make so many mistakes internally and made ME …
I am encouraging everyone who possibly reads this to never, ever get insurance through this company. I have never had any issues with insurance before this year when I signed up for a Scott and White Health Plan. They have denied complete …
This is the worst customer service I’ve ever received from any company. We are on the bronze PPO plan. I have made payments every month for January, February, and March. I have conformation emails from Scott and White confirming payment, …
Impossible to get through on the phone in reasonable timing …each time I’ve called, I held for about an hour or more before I could speak to anyone, sometimes having to hang up and call back again. They don’t hesitate to send out bills to …
Absolutely the worst. You never know what your are being charged for. Bills that are months old will have charges added but do not state what you are being charged for!! When you call, no one can answer your questions. They COLD …
Literally every time I pay a bill I have to call a representative in a 30+minute process because the website and autopay over the phone are always malfunctioning. Also every month my bill says something different than matching it with info …
Member fro 20 years. Medical staff providers great! Insurance plan, Website, and communications all in need of upgrades. Horrible Sevice.
Can’t easily find what’s needed on website MYBSWHealth. Thus, have to call …
When a company averages 1.4 stars, it means something. I wish that I would have listened to these reviews because my experience working with the SWHP was horrendous. …
I have used SWHP since 1986 and even though it is decent insurance the service level has hit rock bottom. Upon reenrollment Dec 2020 for 2021, the original payment and/or paperwork was lost or misapplied. Starting the first week in January …
I signed up for a SWHP in November. I made my payment in November. They have no record of my payment. I have called and spoken with two different people who have STILL NOT resolved the issue. I still have ZERO confirmation of my coverage, and yet they have my money. INFURIATING. Why is no email address provided for customer service?
I don’t know what’s going on at Scott and White. My mother called me very alarmed about the conversation (s) she’s had with staff members at Scott and White. She said to me that she felt forced to sign something against her will. She …
Terrible insurance plan. They will deny all claims and won’t cover anything. You will be better off and pay less when paying with self pay/out of pocket and not have any medical bills run through insurance. Once a bill is run though their …
Hate that I had to give it even 1 star. I enrolled and purchased a full price plan of $509.93 on 2/22/22 after being diagnosed with Stage 3 cancer. They have no confirmation of my payment (despite emailing my bank statements everyday since) …
I have the BSW Health plan and I definitely would not recommend it! My daughter was admitted to the hospital for bradyhcardia. We were at a store and she passed out and EMS was called. They ended up taking her to the Hospital ER because …
Worst Insurance I ever had, their website/patient portal says doctor is in network, after visiting doctor they deny claim saying out of network. This is happened with 3 family members in my plan. I was visiting for preventive checkup and …
Signed up for BS&W insurance through marketplace. 20 days and still no card/info/onboarding. Went to website to establish profile. They have no info about me – I have to tell them ID number, etc. They need me to provide a front/back of …
I signed up for a BSW health plan through the Marketplace on 12/12/22. Paid my first month’s premium through the BSW Health Plan website the same day. They then said they never got my information or payment. After numerous phone calls with …
If I could leave zero stars I would. This insurance plan is absolute garbage. We were formerly insured through BSW via my husbands company and things got so bad not just with my personal case but multiple people and families were negatively …
This company is has expensive radiology copays. Was on the phone for over one hour today working on clarifying charges which have not been paid for. The company owed is blaming them and BSW is blaming the company. Was disconnected and asked …
I do not recommend them for reliable health insurance. We’ve been members with Scott & White health plan for 18 years. Without notice, our health insurance was cancelled even though they continued to collect our premiums. We only found …
The epitome of corrupt! Worst customer service and claims department!! They will lie to you and say they never received your claim and then drag it out so the time limit to appeal your denial will run out. …
(Translated by Google) I wish I had read the comments earlier. You are sure it is a nightmare. It has a phone to attend to the client, but it hangs up instantly. On the internet the service is bad too. He can’t get me a gynecologist within …
The absolute worst insurance that I have ever had. I have waited 2 months for basic information like my account group number so I can see doctor. I have payed $2200 in that time. I wonder at this time if they are just fraudulent.
Terrible customer service.
Way too high then they don’t pay.
FORT WORTH TORNADO WARNING ON APRIL SEVENTEENTH TWO-THOUSAND EIGHT BY THOMAS GRIMM
SOUNDS LIKE WORST ON THE PLANET. GLAD IT’S NOT MINE.
Terrible coverage. Can’t help you . Stay away from these guys!
Baylor Scott and White is one of the best!
Tried for 2.5 hours on one call to talk to someone and never got through
I can’t wait to switch to better health insurance
recently joined and unable to get in touch with anyone to get a response? what to do …any one to help
Is this a joke? Just sat on the phone for 27 minutes. Still waiting on next available representative.
THEY HVE BEEN SO HELPFUL DURING OUR TRANISTION TO NEW INSURANCE
Their customer support is impossible to contact. Absolute worst company you could choose.
No one answers the phone and no urgent care in grapevine or southlake takes the insurance.
I’ve tried calling them 14 straight days, and still haven’t spoken to anyone! Stay away
There aren’t enough words. I don’t even feel like giving them 1 star, it seems so high, but since it’s a google requirement, 1 star it is.
THIS IS THE WORST, MOST INEFFECTIVE POORLY RUN ORGANIZATION ON THE PLANET – I HAVE DEALT WITH THIRD WORLD BUREAUCRACIES, NONE THAT ARE LESS ADEQUATELY STAFFED AND MORE INEFFICIENT THAN THIS JOKE OF AN THIS PLACE. IN SHORT, YOU PEOPLE SUCK!
I’ve been a patient at S&W for 30 years. Great people and great docs
It takes forever to get through to someone. They’re not even the least bit concerned either. Be prepared to be on the phone 45 minutes.
WHEN CALLING THE PLAN YOU CANNOT SPEAK TO ALIVE PERSON…THE PHONE DISCONNECTS. NOT USEFUL AT ALL
Only having had the insurance for a month and a half, I can honestly say it is the very worst! Very poor service, billing errors, etc!
Save time and file a complaint immediately with your state’s insurance commission– they never pay claims unless they’re forced by law.
One would think that a company this size could figure out how to handle ins premiums….. Billing dept SUCKS and the wait times for a customer “service” rep are insane!!!!! Look long and hard before you make this choice.
Ive been trying to contact them for weeks now and have been unable to. They even reject my emails. I cant update my infirmation online either.
Long waits, poor service unless you know someone, bad advice. They don’t send bills, then hold you accountable for non-payment.
Unbelievable.
I am not going to renew my contract with this company , THE information needed could not be given by customer service. contacted many times in a day . i am regularly paying my premium
Valerie Mccrary was extremely professional, friendly and was exceptionally helpful to me today. Thank you for your assistance today!
They are making me a fun, We are so much disappointed by such kind of Plans.Remain on hold doesn’t mean that we should be on phone all the time we are not tramp.Some one please give me the direct number of their director or SMO so that i …
I’m attempting to write a review so as to get a hold of SOMEONE instead of staying on hold for another hour. Seems like smoke signals might be easier
Having to wait an hour to talk to someone to pay your premium is absurd. Why can’t they fix their app?
I have been on vacation all January and have tried calling every telephone number available NEVER GETTING AN ANSWER! Whether I call pre-dawn, all day and into the late night. THEY NEVER ANSWER . . . ONLY MUSIC !!!!! HELP ME.
Most worthless health insurance I’ve ever had. Customer service is a joke. Policy covers nothing, even when you are at in network locations.
We received excellent service at the Health Plan office on West Campus Drive. We went in with a question about our billing, and it was resolved.
Perhaps it’s time for Baylor to put the top leadership under scrutiny and investigate what’s REALLY going on!!!! They used to be the best of the best until they came under new leadership a couple of years ago.
Sick and tired with this insurance.having to cancel my doctors appoitments.because they cant. Get my ins.correct for the past 3 months can’t get my INR done.hope I don’t get a blood clot and die…….
Our coverage was cut without notice. Apparently the rates when up and we were not notified so now we have zero coverage. They won’t let us pay to reactivate it. So thanks for nothing. Horrible service.
My family and I have been members of Scott and White Health Plan since 1988. We have been completely satisfied with every encounter with SWHP and their coverage of our healthcare needs.
OBAMA CARE AT ITS FINEST
Your premiums go to pay morons that never answer their phone and dont pay the …
Been trying to get refund for three months. They always tell me a supervisor will call me back and it never happens. Don’t go to their doctors and don’t use their health plan.
I literally stayed on hold for 3 hours and 28 mins.(have the screenshot to prove it) There is absolutely no one working at this customer advocacy center. It’s all a lie, and just loops to elevator music and a recording about filing mail claims. Don’t waste your time.
Visit to OBGYN 3A was wonderful! Dr. Bates I highly recommend, Jasmine who assisted him was amazing and Ashley at the front desk was so nice!
Just signed up, haven’t even started the plan yet and wanted to call customer service to ask questions. All numbers have been disconnected and my log in / password doesn’t work anymore. When trying to re-set them, I click the “reset” link …
Had Aetna advantage for last 3 years and have been going to S&w for two major cancers, now today I was informed I needed to cancel my next appointment because they no longer take Aetna. They only take their plan or your cash.
I really wish that I can give them less than one star. Billing???? Good luck on trying to figure that out. Customer service?????? What a joke non existent. I get rude call from them trying to charge me for nicat patches. I have never smoked …
Extremely disappointed in Scott and White! Was hoping for a provider who actually doesn’t make a person who already has coverage sit and wait for the longest time on the phone. Also, our attempt to get both of our children covered has …
I wish I could leave a negative star. They don’t even deserve one star. I’ve never met a group of more incompetent human beings. Literally every person I talk to says something different about my benefits. They are inept, rude, criminal con …
Just signed up and have received nothing but bills from this company. I’ve tried calling and accessing the member portal with no success. The only number given for the company doesn’t work half the time and the one time I have gotten …
This is the second time I have submitted claims here. Benefits were not explained to us. I have some health issues that have now put me in the hole because I am not getting reimbursed from my HRA. I will not get this insurance next year. I …
Nobody has contacted me on how to pay and when I go to the website, I get a 502 server error. I called and waited on the phone for 5 minutes, but I saw all the reviews. I am cancelling my membership and signing with another company and I …
Almost impossible to get through on the phone. Now requiring prior authorization for anti rejection drugs I have been taking for two years. Did I fake my transplant so I can get these drugs that are ONLY used for immunosuppresion. …
HORRIBLE! So tired of having issues. Tired of the phone games (Customer Service, Clinic, Billing) I’ll get back with you, Not at their desk leave a message, … Your told insurance will cover then you get a bill. Then your told it’s not. It use to be a good insurance NOT ANYMORE!
Literally, the worst insurance company on the planet. They are like the Comcast of medical insurance. Not only will they refuse to pay valid claims, but then they will not answer the phone and systematically disconnect you after you’ve been on hold for 20+ minutes…Every. Single. Time.
Billing errors over and over again! Grrrr! I called about a 10 days ago about a bill I received in the mail and the girl said “she doesn’t see the bill on her system”, then why was I sent a bill for over $300. Today I called about yet …
In 2014-15, our plan covered pediatric vision services. SWHP subbed out this portion of their plan to Block/Superior Vision. They would not pay our pediatric optical benefit because we did not reach the deductible on each child. Mind …
The Dr’s are great, the health plan not so much. And heaven help you if you have trouble understanding their billing. No one will take responsibility and answer your questions. I’m changing next year to any other insurance, I miss Blue Cross Blue Shield!
Would like to leave 0 star review. Have to agree w 98% of others. My son signed on in Dec 2015, still cannot use acct at CVS. Finally got id#, bin # etc by phone but CVS says when input, doesnt work. Purchased a ppo for $363 mo n paid in …
Our Scott and White Health Plan has a zero deductible, free service for immunization. The Scott and White Clinic in Harker Heights (in Network), lady name Florence, said that we’d be charged $146.00 to set up our son as a new patient. …
I am a 55 year Type 1 diabetic and after many frustrating months of arguing with plan reps was finally approved for Dexcom supplies and Omnipod supplies. Many months later, when I attempted to reorder supplies for both, I was advised by …
I am attempting to pay a premium, however the information on the new webpage does not make any sense. In addition to this, the address listed on the website is not the same as the one on the statement, the online payment page is not secure …
As a Female Board Certified Pediatric – Adolescent Surgeon, caring for literally thousands of children in the course of 23-years in the DFW – was Denied by Scott & White Health Plan, as network is closed to new doctors. …
Hate this company!! This is the worst insurance company I have EVER had! They have continually screwed up my daughters plan and everytime I have called to try to get it fixed I am given the run around and have had to tell my entire story …
If I could do less that 1 star I would!!! This is the worst insurance I have ever had, I have a small business plan and pay the hefty premiums on time every month and these idiots still after 9 months cant get my account straight !! I …
I will begin by saying that the staff I’ve dealt with over the last 20 years as a customer have always been friendly and professional. This rating is not an indictment of them! As a business owner, I have offered a group plan through SWHP …
I am currently trying to find a pediatric dentist for my daughter and the website is giving me zero results. I am also trying to find a gynecologist for myself and it is only returning three results. Is there a malfunction with the find care option on the website right now or do that few providers accept this insurance?
I am sick and unable to verify if I have coverage because it runs out this month due to a job change. Patients are unable to verify their own coverage after hours is totally unacceptible. Im sorry, but when I go to the dr. I will not know …
WORST INSURANCE COMPANY EVER! DO NOT USE this for your Heath Insurance or you will regret it. Charged me for basic “wellness” blood cholesterol test “they” said I needed and I called 10 times, talked to 10 persons and wrote 10 letters, to …
When you’re trying to make a payment over phone you’re often disconnected, can’t get through, or got through but for whatever reason they can’t hear you and hang up so you got to call back and wait all over again. Also, once I called to …
I took a COVID-19 test and was charged $100.00 copay for being in a tier 3 network. I think it’s pretty piss poor for a health plan to charge a copay for a test in the middle of a pandemic for a test like that. Staff was completely rude and pretty much dismissed me and said file an appeal! Worst health coverage I’ve ever had!
Couldn’t agree more with everyone else’s reviews. They are garbage. The only reason I use them is so my son can have his pediatrician. The misapplied my payment to the wrong account so his insurance was cancelled then it took the weeks to …
So after one year of insurance Scott and White raised my rates by 35% so i canceled my policy and got a policy that I could afford ( granted that policy pays basically nothing, but i have to have it..its the stupid law) and that should have …
Today, I spoke with Aneisha on your customer service line about a personal issue and asked for help finding a provider. When she tried pointing me one way (which sounded like the wrong path), I said that I was not looking for that sort of …
The worst.!!!!.got an increase in my policy to $2200. I did not renew for 2016. Bought anther policy for $1600 through Cigna. Scott and White continued to bill for $1600. I have spent hours on hold and after talking to customer service I …
This insurance company by far is the worst. I have been trying to cancel my policy, but when I call they just pass me from one department to another and at the end they hang up! There is no one to help or answer questions. They even got my …
Billing errors requiring daily phone calls, I have probably talked to Stephanie in billing 30 times, no lie! I get bills from the hospital asking why I haven’t paid yet, however BSWHP denied the claim multiple times, even though my whole …
This is an update. Was billed $15.80 backward for the first visit in January. So all they want is to take part of deductible from any of visits, any procedure. …. …
There aren’t enough negative words in all the languages on Earth to describe this company. Canceled my plan after moving out of state. They kept charging me. Called to reiterate my cancellation (after being dropped 5 times and waiting on …
I pay almost $900 a month for me and my husband. No only did the appointment to my hand dr cost $800 ($60 copay 🙄) but they do not cover ANY prescription medication. Not generic birth control, not generic adderall, not generic protonic, not generic astelin. DO NOT BUY THIS PLAN!!!! …
Update: For the last year I have been trying to get them to stop sending out an invoice to me with a $17 credit shown. They just can’t seem to accomplish this despite repeated assurances that they will. …
Worst company ever! I am having so many problems with this company! They refuse to change my sons birthday in their system so every claim gets declined and are now going to collections. Yet when I call to try to get them to change it, they …
Scott & White Health Plan really really deserves all of these negative reviews and then some. I just cancelled my policy today, although it doesn’t really matter since they were dropping all individual policies anyway. It’s like they …
The billing at Scott & White is the worst. I spent over 10 mins on the phone trying to payoff a balance and finally had to give up on it. They had my old address from years ago even though everything has been updated and confirmed every …
I also regret switching to this terrible company. Customer service is the WORST, can’t get anyone to talk to that can actually help & I’m still waiting on my son’s name to be corrected on his ID card (he’s now 1 and I inquired when he was 3 …
Absolutely awful. It is now January 31st and despite several requests to get our insurance cards, we still have not received them. I also have had to pay out of pocket for a prescription because the pharmacy (and also a medical office) have …
Warning…HORRIBLE insurance! Pay the extra money to have better health insurance! Everytime a medical issue arises with my family, outside of our family physician, there is always an issue! Their online approved physician list is …
I work for BSWH and they haven’t add my daughter to the insurance not benefits for the last 6 months, the worse part is that they are charging me for benefits that they are not providing. I am so tiered of calling and sending paperwork. …
I had them through the affordable care act and it was great insurance! UNTIL, I received a letter stating I was no longer insured. So I stopped paying Scott and White and panicked trying to get another insurance plan from somewhere else. …
Utterly pitiful service. My physician ordered an MRI in early March which I promptly scheduled with MRI. My appt was scheduled for tomorrow, but I get a call TODAY telling me that the SWHP has denied the procedure and thus they cancelled …
I had this insurance last year. I did not have any complaints as my Dr was already in their network. The rates almost doubled so I went with another company this year. I called customer service to ask how to get a copy of a document the irs …
I wish I had read these reviews before selecting this health insurance plan. I am not someone who usually gives poor reviews, but in this case if it will help someone avoid such mistreatment..here it is. I had a headache from the start of …
Worst insurance company I’ve ever dealt with! All the representatives sounds nice over the phone but they have no idea what’s going on and they never follow up as they said they would. They make so many mistakes internally and made ME …
I am encouraging everyone who possibly reads this to never, ever get insurance through this company. I have never had any issues with insurance before this year when I signed up for a Scott and White Health Plan. They have denied complete …
This is the worst customer service I’ve ever received from any company. We are on the bronze PPO plan. I have made payments every month for January, February, and March. I have conformation emails from Scott and White confirming payment, …
Impossible to get through on the phone in reasonable timing …each time I’ve called, I held for about an hour or more before I could speak to anyone, sometimes having to hang up and call back again. They don’t hesitate to send out bills to …
Absolutely the worst. You never know what your are being charged for. Bills that are months old will have charges added but do not state what you are being charged for!! When you call, no one can answer your questions. They COLD …
Literally every time I pay a bill I have to call a representative in a 30+minute process because the website and autopay over the phone are always malfunctioning. Also every month my bill says something different than matching it with info …
Member fro 20 years. Medical staff providers great! Insurance plan, Website, and communications all in need of upgrades. Horrible Sevice.
Can’t easily find what’s needed on website MYBSWHealth. Thus, have to call …
When a company averages 1.4 stars, it means something. I wish that I would have listened to these reviews because my experience working with the SWHP was horrendous. …
I have used SWHP since 1986 and even though it is decent insurance the service level has hit rock bottom. Upon reenrollment Dec 2020 for 2021, the original payment and/or paperwork was lost or misapplied. Starting the first week in January …
I signed up for a SWHP in November. I made my payment in November. They have no record of my payment. I have called and spoken with two different people who have STILL NOT resolved the issue. I still have ZERO confirmation of my coverage, and yet they have my money. INFURIATING. Why is no email address provided for customer service?
I don’t know what’s going on at Scott and White. My mother called me very alarmed about the conversation (s) she’s had with staff members at Scott and White. She said to me that she felt forced to sign something against her will. She …
Terrible insurance plan. They will deny all claims and won’t cover anything. You will be better off and pay less when paying with self pay/out of pocket and not have any medical bills run through insurance. Once a bill is run though their …
Hate that I had to give it even 1 star. I enrolled and purchased a full price plan of $509.93 on 2/22/22 after being diagnosed with Stage 3 cancer. They have no confirmation of my payment (despite emailing my bank statements everyday since) …
I have the BSW Health plan and I definitely would not recommend it! My daughter was admitted to the hospital for bradyhcardia. We were at a store and she passed out and EMS was called. They ended up taking her to the Hospital ER because …
Worst Insurance I ever had, their website/patient portal says doctor is in network, after visiting doctor they deny claim saying out of network. This is happened with 3 family members in my plan. I was visiting for preventive checkup and …
Signed up for BS&W insurance through marketplace. 20 days and still no card/info/onboarding. Went to website to establish profile. They have no info about me – I have to tell them ID number, etc. They need me to provide a front/back of …
I signed up for a BSW health plan through the Marketplace on 12/12/22. Paid my first month’s premium through the BSW Health Plan website the same day. They then said they never got my information or payment. After numerous phone calls with …
If I could leave zero stars I would. This insurance plan is absolute garbage. We were formerly insured through BSW via my husbands company and things got so bad not just with my personal case but multiple people and families were negatively …
This company is has expensive radiology copays. Was on the phone for over one hour today working on clarifying charges which have not been paid for. The company owed is blaming them and BSW is blaming the company. Was disconnected and asked …
I do not recommend them for reliable health insurance. We’ve been members with Scott & White health plan for 18 years. Without notice, our health insurance was cancelled even though they continued to collect our premiums. We only found …
The epitome of corrupt! Worst customer service and claims department!! They will lie to you and say they never received your claim and then drag it out so the time limit to appeal your denial will run out. …