Thank you, Christy, for the excellent personable and professional customer service. Very few service interruptions in the years I’ve been with Secom. Tech support is fast and helpful with problem solving. I highly recommend this company.
TERRIBLE service. its almost unreal how a company can get away with basically stealing from their customers. The service is down more than it actually works and when it is working its borderline unusable.
After waiting 67 days for my deposit back was told the month after 60 days they proscess it meaning take,s over 90 days I’ll be filling a complaint with the Attorney General with the state of Colorado about this
Literally my entire town is stuck with them, and it frequently goes in and out. It has gotten to the point where I have used up a ton of data when I need the internet for things like schoolwork. Thanks, SECOM.
Terrible service since took over from vision broadband service has declined to point not reliable. Constant breaks and very slow, seems like they have slowed are service or limited it.
Best internet service in Southern Colorado…. I think it kinda odd the way some of these reviews go …. Internet service everywhere is best effort to the advertised speeds …
Had to call sales department to reach tech support… once they finally call back you’d better save the direct number cause that’s pretty much the only way to talk to someone without being put on hold indefinitely.
Had it for a few weeks now and internet goes in and out comstantly. Plus it is nearly IMPOSSIBLE to call for customer support so if i ever get a hold of someone IM CANCELLING SERVICE because they suck!
Paying extra for upgraded bandwidth, 15x7mb. Currently at 2x.25; yes that’s a decimal… Please upgrade infrastructure before adding any more customers to your bogged down network. Will be looking for another provider…
Update – SECOM reached out to me to make sure my service was working as needed. The service has been better and they are working on getting things more stable.
horrible service tbh, and they steal money…I kept up with payments and they said I never paid for a few months haha can you believe that? I can’t watch a simple show because of the lag from sh*tty secom.
We have a tower right across the alley from our home and still can’t get decent connection. Some weeks we are without connection one or two days. And it is slow.
once again i have to edit my comments, two stars only for the employees they are both helpful and speedy, the crux of the issue i have is their equipment, always breaking down, always on a weekend and always during the evening when most at …
It was great at first. Now it is garbage. my 80 meg that I am paying for is under 4megs.I have called several times over the past week but they do nothing.
Customer service is non existent. They have no after hours number if you have a problem. Not worth paying for.
Your company is refusing to help me via e-mail and clearly violation of my rights as disabled man. This company care about discrimination others by refusing to help, completely ignoring others and kept rejecting their rights to contract …
I had one issue when I first got their service about 4-6 months into it but it was quickly resolved and have had perfect service since. No complaints and am very happy with their service. Costumer service was fine and they helped me with anything I asked them about.
I’ve been a SECOM internet customer for many years. Their service is bar none, great customer service, affordable rates and most importantly reliable internet service. I highly recommend SECOM.
I called about low upload speed. A technician was there the next day to figure out why. He solved the problem quickly. Great service and fast response.
From the initial phone call for new service, to the installation tech, and now the service itself, everything has gone very smoothly. Would definitely recommend!
I am very pleased with the Secom internet company. Always available to answer questions, the price is great , speed is fast, the installation was done professionally and I would recommend Secom to my friends.
Trash. 15 disconnects in a single day. At least once an hour. Typically on a normal day I’ll get a disconnection notice 4 to 5 times. To top it of the speed is absolutely terrible. Ping/ms is well above 200 constantly
Despite the weather the installation was timely. The techs were very efficent and professional! Not had any trouble even when streaming several devices.
Amazing customer service. The techs also go above and beyond for their customers. I finally have fast internet at my house and the bull snake that was sitting by my front door during the install was safely removed.
My internet crashed last night n I called them this a.m. to inform them of situation.they worked me in today n installer came n fixed the problem.the installer was very courteous n helpful with any questions.
I made the switch for personal and business internet and phone. You get to talk to knowledgable people off the bat and the customer service is great. The products offered is awesome. Timely service. I would recommend.
I am very pleased with the quality of support I received from Josh. He did an excellent job, helping me to get service back to my laptop. Thank you Secom.
During a very unexpected and uncertain time, SECOM stepped up and helped schools provide internet to families at a very reasonable cost. This allowed students to continue to have connection with teachers and academics growth while doing …
Had service for a couple weeks now and it always seems to keep cutting out. A few times it was out the entire day. It’s been out this time for at least 12 hrs now. Paid a good chunk of money to get this all installed and so far it’s proven to so not be worth it.
As their service has changed.. I am updating my Review. SECOM has put some time and $$ into the Hasty Tower. As long as you are in a good line of sight, singal should be grate. I pay for 25Megs/13Megs. I get about 22Megs/15Megs. While …
I have been a valued member of Secom for the past 4 years. They had their billing set up that if you went past your due date, they would charge you a $5.00 late fee. Which was acceptable as sometimes our paycheck would be on the 20th and I …
Great customer service!!
Been with them over 5 years now. Great price, unlimited, run HULU, YouTube, Prime all at the same time no issues..
If I do have an issue they are on top of it!!!
Been trying to get a quote on residential fiber for over 1yr now. No luck from these people. They never answer their sales email. What a fabulous looking new service building in Pueblo West though…for what it’s worth.
Horrible customer service. My business always has service outages and they do not have an on-call technician to assist. Would go with any other ISP if they were available. 24-hour emergency support number just connects to a rude nerd who …
I’m from Westcliffe and have to agree with Mr, Price. It’s seriously degraded since I subscribed to DD wireless a couple of years ago. Outages, blaming DD for cheap infrastructure, excuses etc. We’re going through the process of selling …
Almost any other internet service is better than this. Half the day you get 56k modem speeds and the other half there’s basically no connection. You’ll be paying a lot more than any other service for a connection that’s worse than tethering your phone for internet. Ping times above 800ms are common.
Internet service is so bad. Constantly going out and will be off for hours. But still have to pay full price for something we can’t use atleast once a week!
was great when we first signed up…now service is spotty at best and SO slow it is insane. Tried to get them to come out and see if they could hook up neighbor’s and they were rather nasty and told us they were not interested. Wish there was a better choice.
We use to have great Internet by a local ISP, SEMCOM came in an bought the local ISP and now our Internet sucks. I called Customer Service and they said…” I’m going to transfer you to the Service Support person, they want to talk with …
wow such speed many mb so great they cater to boomers who cant tell they’re getting ripped off and they’re the only service around please save us starlink
If I could give a zero star I would. There were TWO HIDDEN fees that totaled over $100 that NO ONE EVER told me about and I had two weeks to pay them before they started charging late fees. Horrible. Terrible service as well. Cuts out every …
Worst internet service provider I have ever encountered. Horrible business practice and customer service. According to social media pages, maintenance outages are announced the day of. Customer complaints are either deleted from FB and …
My service has been down for almost A Month! The entire month of April 2019 my internet has been down. Secom is horrible, might want to look into a different business guys. …
Cound not be more unhappy with the company. I’ve called their customer service today 5 times in 4 hours only to have to leave a voice mail every time. Yesterday I confirmed an installation for this morning, they cancelled. They want to come …
Worst service I’ve ever experienced. Constantly doing updates because it’s so trash. Also the fact that I can’t get any help or a tech out to my place to help me. I strongly suggest staying away from this company. Not worth the headache
Their wireless internet service has been outstanding for me. Installation was very professional, speeds are excellent, and the service has been reliable. Highly recommended if you can get good signal.
Internet is always going in and out. Now I am connected by cant run any games or load any websites. Sucks this is the only ISP in my area. I would rather deal with comcast if they were out here. …
So far I’ve been very disappointed in Secom. In the two months we’ve had them there have been more outages than we ever had with Century Link. We thought it would be faster but it’s just more expensive. I do not recommend them!
I’ve had two other internet providers in PW and this is by far the best! They don’t throttle the speeds at peak times, only set up service if you can actually get it, I’m very very glad I switched. Thank you!
Since Seacom took over our local internet service in Gardner, CO it has been nothing but problems. The internet is so slow that I literally cannot even send a text with any reliability. Not sure what I’m paying $50/month for. There is not …
SECOM is a rural internet provider. Their service is terrible! So glad CCT is taking over 1/1/21. We’ve been without internet for DAYS!!! Apparently SECOM couldn’t care less about their customers.
When you call them, the very first choice is a list of current outage’s…. That should have been my first clue lol. When it works it’s ok, but it’s not often. If they’re to prorated everyone’s bill, they’d probably be put of business 🤦. …
Super fast Internet, Awesome people, and the best customer service. Recently won people’s choice award for best service in 2016. They offer great rates for many different speeds that are suitable for your needs. Low latency for awesome …
I have had Secom for a month, nary an hour goes by with a complete disconnect. In between those disconnects the download speed is about 10% of promised and upload is flat-line a zero all the time. In short, stay clear they suck!
I live in Westcliffe and had DD wireless since 2000. The bandwidth was good and the service was excellent. Since the SECOM took over the service has steadily declined. I would estimate that there is no bandwidth available 20% of the time …
Worst than 56k modem service ,took months to even arrange a service appointment and then the guy didn’t really even try to find the antenna just said looks like it doesn’t work … It’s on their coverage map that we are within coverage.once …
This company is the most greedy and uncaring company I’ve ever seen. They purchased the internet company in my area which use to be Vision Broadband. We have multiple internet issues a week. We call and they come up with excuses saying its …
Worst service and customer service. Ever since secom took over vision broadband I’ve had nothing but problems. I’ve called over 7 different times, every time I’ve been told it’s my fault not theirs, I’ve done everything they’ve told me …
Horrible service!! Do not have service 90% of the time, called to see what was going on and they stated that they are replacing equipment and it will take 3 plus months before it is resolved. Asked about a credit and was told they will only …
I’ve unfortunately had this service for over a year now as it is the only option where I’m at. I should honestly be reimbursed for the amount of time I’ve been without service at this point. Our internet is out at least once a week for up …
I switched to CenturyLink and my service is SIX TIMES faster. The CenturyLink salesperson tried to convince me their service is faster. I totally did not believe them, but my Secom service is sooo slow I can’t even utilize the Netflix, …
The only reason I’m even giving one star is because the service techs and people who work there are nice/friendly. However, their internet service is absolutely terrible ALL the time. It is down or cuts out for hours at a time more than it …
We have used them for 8 years now and they are slow most days. But we delt with it for 8 years because who else are we going to use we live in the middle of nowhere? But now? Now they have done it. They have had an unresolved issue for 2 …
Secom delivers fast, reliable Internet service. We are very happy. We’ve had positive experiences starting with the person on the phone explaining the plans, to the installer and now with good internet service.
Service is frequently offline, slower than advertised and good luck connecting with a tech. support agent just to be told to power cycle your equipment so you can continue to experience the same NETWORK problems. Save your time, money, energy and choose a different internet provider.
Huge thank you to Jeff. He spent nearly 1.5 hrs with me on Tuesday, solving a unique problem that was NOT Secom’s fault. Obviously a very intelligent man, just as obvious was his professionalism and patience. What a pleasure to work with someone of his caliber. Thank you so much, Jeff.
This company bought out DD Wireless in my area. The only other broadband options at my location are CenturyLink DSL which speeds are less than 1mbps and satellite which has ping times of 700+ms. …
We were having trouble with reliability in a rural community. When we replaced our satellite internet with SECOM we were pleasantly surprised. Reliability has been excellent ever since!
For the area it is decent not great but decent. For the price, well, I wish it didn’t go down so many times a month. We should have some type of discount or waive late fees. Just saying.
Ever since we have moved to our area, there have been outages. I work from home and was promised a reliable system to work with. Is SeCom going to not charge for the days of outage?
Update: 6/17/2020
I lost all internet on morning and had one tech come out and tell me that I was basically hosed for service. However, they sent a tech out the next day to try …
Secom is awesome I made an appointment for a Friday and the day I called to make the appointment they guy that installed it called me that same day and I had internet that day it was a great way to start our time with the company I give the …
We are elderly and need our contacts. We have 3 Military children who can count on getting hold of us by phone or computer. One boy is a Green Beret. One is a Navy Police. Dangerous. We need to know. Our other phone was out more than …
So far, all the services in La Veta are slow and with frequent drop-outs; and unfortunately SECOM is no exception. Serious network problems have seemingly taken forever to get repaired. That said, after re-energizing and a remedial antenna adjustment, the quality of service at my house has been better for the last couple weeks.
Installer was extremely professional and accommodated our preference on location and running the cable.
The price is within a dollar of the cost with Century Link and download speeds are approximately 4 times faster and upload is about 9 times faster than our previous speeds.
Got one for my business and my home. I honestly chose them cause there is no other provider in my area.
For home it has been actually pretty solid but for my business I’ve been losing …
Secom has been my internet provider for years. I never had a problem with them untill covid caused me to have to suspend my services with them. However within a few hours of my problem, they reached out to me to try and solve this problem. I REALLY APPRECIATE the quick action they took. Thank you Secom!
Techs were great, friendly and knowledgeable. Service is great, …but does slow down at peak hours. For the most part it works very well. A few times it was not accessible, but it was up again fairly quick. Cost of service is a little high priced but, overall it is worth it!
Great service. Typically speaking, this is a small company fighting big giants. Tech support can be a little slow at times but they ALWAYS ensure satisfaction. Prices are for unlimited data rates and are tiered for each customers needs. …
We have Fiber internet. The speed is great. We have had no lagging, even with 3 TVs, computer gaming, and 1 chromebook, and 1 cell at the same time. We haven’t had any outages in over a year.
Initially service and speed I paid for was good that lasted for the first 10 months. Was very happy. Then speeds dropped significantly. Paid for 10 down 5 up.
2nd week of July 2019 Started getting faster upload speeds than download speeds. …
I have recently become a customer with Secom and I can’t believe I waited so long to have internet. The service is great through bad weather and fast. I recommend Secom to anyone that is looking to get internet. So glad my son talked me …
We had a technician by the name of Arron install our internet and phone line. He was knowledgeable and took the time to explain things about our service. Service is the backbone of internet service and we are happy with the job done. We …
Only isp available in my area, and they’re not a good company. Time and time again, we’ve had issues with this company and their service. They always blame our equipment, always say its out fault, at one point we had a tech come out and fix …
Secom is a great internet provider. I signed up for Secom Fiber with Pam Winston. She made signing up a breeze! Preston VanCampen was our tech. He got us hooked up fast. We are enjoying our fiber service. It is fast and meets all our internet surfing exceptions!
We have a home on Santa Fe Trail Ranch and was surprised that SECOM had WIFI available there. We called and ask about the possibility. They responded right away. When the tech arrived he ran a few tests and said that he wouldn’t have a …
Had them since the beginning of 2021. The install tech was amazing and friendly. The support staff and billing are always super helpful and understanding. Great internet provider hands down. Highly recommend!
New customer here. After moving to a fairly rural area, I thought I would be forever limited to DSL or Satellite internet only- both options expensive and slow compared with the fiber internet I had enjoyed living in the suburbs. …
SECOM provides excellent customer service. The phone is usually answered promptly. The techs take calls seriously and don’t blame everything on the customers’ equipment. Provided speeds are usually as advertised except during evening hours when it slows quite a bit due to streaming activity.
Was looking for new service from secom but I have called and called and no one answerers the phone at this place. I would hate to see if there was an outage or a billing question. O well guess that’s the valley for ya…
I’m the pastor at Calvary Las Animas Church. We have our internet for the church with SECOM. Our building is “L” shaped. Our installer, Erin, did a great job running our WiFi router at a perfect spot to cover both wings of the building. He was very friendly and helpful. We’ve had no problems with our fiber internet. Thanks y’all.
Paying $90 for all but 25mbps download / 12 upload. Never am I sitting at the 25mbps download for more than a few minutes. The ping or latency is incredibly high and for all but a $100 its just not worth the money. I’m averaging a little …
The customer service at this company is impeccable! Every time I call I am greeted with a friendly customer service representative. I am moving to CO in the next couple of weeks from rural NY and what a difference in people. I hope all my CO experiences with companies out west will be this wonderful.
One of the worst internet companies you can find. No discount for lost connection which happens frequently. But will charge you extra for a damaged or lost check. They take advantage of people that are in hard to reach places. The damaged …
Installation was quick and techs were great. Overall service seems to be good with minimal downtime early in the mornings. In the area, there are no other providers close to what SECOM has to offer. Highly recommended in Springfield
Secom has been a great company from their installation crew, billing, and sales. I switched from CenturyLink because I needed a reliable and dependable service, and Secom did just that.
Secom wireless internet has been fast and reliable for years. Very few outages and they get fixed quickly. Their staff has been professional and helpful when needed.
The new account process was very easy and professional with Kristie over the phone and the outside plant technician Preston VanCampen was very professional and efficient. Preston provided a quality clean installation. Our service has been …
The were here when they said that they would be to install. The installer was polite and informative. He gave me the website to be able to check my download and upload speeds because I wanted to make sure I was getting the speed I had …
Kristy at Secom phoned me first thing on a Monday to solve an installation hiccup, not theirs, and rescheduled our installation
fast ! Great customer service, thank you ! And Kudos to Secom for their 4 day a week customer service ! Thx ! 7/18/22
Customer Service was very helpful helping switch over to Secom. Installation crew was on time, polite, knowledgeable and did great job and answered all questions asked! Very satisfied with everything so far. Would recommend
The technician that came and installed our wifi was super personable, he apologized that he had to come inside with muddy boots and even offered to clean it up for us. Our service has been really well and I am so happy with them. Even the ladies in the office have been so helpful and friendly as well!
Excellent people providing excellent service with excellent customer support. From the sales team to the installer to tech support and billing, every person I’ve encountered has gone above and beyond to help. Some of my neighbors were …
New customer and very happy with the service SECOM has provided thus far. Kristi, and the other customer sales reps I have interacted with have been extremely polite and helpful every time I have called. The turnaround time to get an …
Secom has excellent customer service. If you have a problem they will handle it very professionally and quickly. Thanks to Christy for her help and going above and beyond getting my problem resolved.
Love the service when I lived in Las Animas but when I moved to La junta all they had was wireless. It wasn’t enough to handle our digital lifestyle. It would have cost me $10,000 to have them put fiber to our house.
Moving to a rural town in Colorado I was nervous about having internet. We sometimes work from home, I have a Peloton, and we love our streaming services. We have not had a single issue with connectivity! So thankful I chose SECOM over the other options for my area 🙂
Secom is run by people that are not very good at their jobs. We lost internet two months ago. No one from the company even responded for a week. We were told we would get a month of free internet because of their poor response. The …
So disappointed! Another hole into our home. My husband tried to get the technician to use an existing outside entrance (For the cable) into the home and “snake” it to the location we wanted. The technician indicated he could not …
Julie has been amazing with helping us set up our account. Always grest with answering emails and calls. Matt was also great when he came out to the house to set everything up for us. I always know I can contact either one of them if I have any issues and will be able to get the issue resolved.
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Thank you, Christy, for the excellent personable and professional customer service. Very few service interruptions in the years I’ve been with Secom. Tech support is fast and helpful with problem solving. I highly recommend this company.
Fast internet
Great Internet Service
Best internet around!
Horrible
Works sometimes, usually not
goes out too much
Something ‘s not right with this outfit.
Great Internet service.
Good service and great customer service!!!
They suck so bad it is not funny
Great service!
AMAZINGLY FAST AND RELIABLE INTERNET SERVICE!!
Good service for the most part
Good food, service and fast.
Power outage, so just for information
Satisfied with our service.
I can’t get an internet quote after three months so far
This place is great they are always so helpful
Thank you! You are always fast, friendly and knowledgeable.
A superior internet and phone provider for southeast Colorado hands down.
They have been very helpful and the internet is very fast and consistent
This has gotten real rotten.
$100 a month for what?!? …
Good customer service and they well help you
Always resolve any issues I have quickly. Friendly staff.
Great service, been a customer for many years
Fast and friendly people
Pros all the way from sales to service and 24/7 tech support.
They were so considerate and listened to the questions I had.
No internet for 3 days when tech lives in town. Worse internet ever .Maria Whitcomb
HORRIBLE service. My phone is faster. Save your money.
Terrible service Always out Gonna be finding new service elsewhere secom is the worst
Always consistent wifi, great customer service
Best customer support , even on the weekend went out their way to fix the issue…. superb service thanks
Great service, but there is an office in 658 E. Spaulding Avenue, Pueblo West, Co
No service. Nobody answers the ohone when you call
Goes down often and is always extremely slow
Best internet we’ve had in 10+ Years!
000000000’s across the board. Terrible services and internet connection is next to nothing. I reported issues and got nothing done.
Once a technician showed up they worked hard at fixing the problem.
Great service! We love our new service
Fast Internet , Best Customer service. We are very please with our Internet.
If anybody else would come to Aguilar id jump ship immediately!!! Speeds are questionable at best and they charge an arm and leg for it
Very slow internet, poor customer service and way over priced! Definitely switching immediately.
We switched to Secom and couldn’t be happier with our service. 👍 …
Love the reliability and the speed. Thank you Secom.
TERRIBLE service. its almost unreal how a company can get away with basically stealing from their customers. The service is down more than it actually works and when it is working its borderline unusable.
my LTE loads faster than the wifi does. worst wifi service ive ever had
They worked well with me. I couldn’t use the service but they were good about everything.
After waiting 67 days for my deposit back was told the month after 60 days they proscess it meaning take,s over 90 days I’ll be filling a complaint with the Attorney General with the state of Colorado about this
SECOM is amazing and I love that it is a local company that provides such a great service!
Worst internet service ever! Aol dial up is better than this break a minute useless money waster that is SECOM.
Secom provides a great service and terrific technical support! I highly recommend them!
Literally my entire town is stuck with them, and it frequently goes in and out. It has gotten to the point where I have used up a ton of data when I need the internet for things like schoolwork. Thanks, SECOM.
Paying 54 a month for 15 mbp and only getting max 10 at any given time over 6 months. Not worth the money.
If I could give a negative rating I would do so in a heartbeat. This company is simply terrible I mean you have one job looking elsewhere
Terrible service since took over from vision broadband service has declined to point not reliable. Constant breaks and very slow, seems like they have slowed are service or limited it.
Internet has been down since early today. Secom will not credit you instead they claim the outage is weather related so too bad too sad.
Secom is always there if we have a problem and easily fix any problems. Just love this company.
Been with them for many years. No problems that haven’t been resolved immediately. Very friendly and fast servjce.
Fast set up in our office and friendly service providers!
Looking forward to great service.
Best internet service in Southern Colorado…. I think it kinda odd the way some of these reviews go …. Internet service everywhere is best effort to the advertised speeds …
Some issues at first, but they got the problem taken care of. The best service we have ever had!!
Had to call sales department to reach tech support… once they finally call back you’d better save the direct number cause that’s pretty much the only way to talk to someone without being put on hold indefinitely.
Great service, customer service fantastic
Had it for a few weeks now and internet goes in and out comstantly. Plus it is nearly IMPOSSIBLE to call for customer support so if i ever get a hold of someone IM CANCELLING SERVICE because they suck!
Great customer service. Did a great job getting me connected to fiber!
The service is awesome. And the technician knew what he was doing.
Very pleased. Nice people. Great install the Service including the managed router working great (fast).
Paying extra for upgraded bandwidth, 15x7mb. Currently at 2x.25; yes that’s a decimal… Please upgrade infrastructure before adding any more customers to your bogged down network. Will be looking for another provider…
We recommend Secom Fiber to all our Business clients. Very fast, reliable, growing network.
Installers were curious got service even tho I had to reschedule twice due to snow. Way faster than century link at 5 mbs
Update – SECOM reached out to me to make sure my service was working as needed. The service has been better and they are working on getting things more stable.
I used Secom Technical Support to resolve a problem I had. They go far beyond in helping to resolve problems.
Have interacted with them for years, their customer service is excellent, and they do a great job. They’re reliable, and knowledgeable.
horrible service tbh, and they steal money…I kept up with payments and they said I never paid for a few months haha can you believe that? I can’t watch a simple show because of the lag from sh*tty secom.
I’ve only been with Secom a few wks so far I’m very happy with the service.
We have a tower right across the alley from our home and still can’t get decent connection. Some weeks we are without connection one or two days. And it is slow.
Glad to have SECOM fiber optic coming into my business. Great download and upload speeds at a good price.
once again i have to edit my comments, two stars only for the employees they are both helpful and speedy, the crux of the issue i have is their equipment, always breaking down, always on a weekend and always during the evening when most at …
Always has outage problems. Has slow speed problems. Equipment problems I do not recommend secom.
It was great at first. Now it is garbage. my 80 meg that I am paying for is under 4megs.I have called several times over the past week but they do nothing.
Customer service is non existent. They have no after hours number if you have a problem. Not worth paying for.
Your company is refusing to help me via e-mail and clearly violation of my rights as disabled man. This company care about discrimination others by refusing to help, completely ignoring others and kept rejecting their rights to contract …
I had one issue when I first got their service about 4-6 months into it but it was quickly resolved and have had perfect service since. No complaints and am very happy with their service. Costumer service was fine and they helped me with anything I asked them about.
I’ve been a SECOM internet customer for many years. Their service is bar none, great customer service, affordable rates and most importantly reliable internet service. I highly recommend SECOM.
I called about low upload speed. A technician was there the next day to figure out why. He solved the problem quickly. Great service and fast response.
From the initial phone call for new service, to the installation tech, and now the service itself, everything has gone very smoothly. Would definitely recommend!
I am very pleased with the Secom internet company. Always available to answer questions, the price is great , speed is fast, the installation was done professionally and I would recommend Secom to my friends.
Trash. 15 disconnects in a single day. At least once an hour. Typically on a normal day I’ll get a disconnection notice 4 to 5 times. To top it of the speed is absolutely terrible. Ping/ms is well above 200 constantly
Despite the weather the installation was timely. The techs were very efficent and professional! Not had any trouble even when streaming several devices.
Amazing customer service. The techs also go above and beyond for their customers. I finally have fast internet at my house and the bull snake that was sitting by my front door during the install was safely removed.
My internet crashed last night n I called them this a.m. to inform them of situation.they worked me in today n installer came n fixed the problem.the installer was very courteous n helpful with any questions.
I made the switch for personal and business internet and phone. You get to talk to knowledgable people off the bat and the customer service is great. The products offered is awesome. Timely service. I would recommend.
I am very pleased with the quality of support I received from Josh. He did an excellent job, helping me to get service back to my laptop. Thank you Secom.
During a very unexpected and uncertain time, SECOM stepped up and helped schools provide internet to families at a very reasonable cost. This allowed students to continue to have connection with teachers and academics growth while doing …
Had service for a couple weeks now and it always seems to keep cutting out. A few times it was out the entire day. It’s been out this time for at least 12 hrs now. Paid a good chunk of money to get this all installed and so far it’s proven to so not be worth it.
As their service has changed.. I am updating my Review. SECOM has put some time and $$ into the Hasty Tower. As long as you are in a good line of sight, singal should be grate. I pay for 25Megs/13Megs. I get about 22Megs/15Megs. While …
I have been a valued member of Secom for the past 4 years. They had their billing set up that if you went past your due date, they would charge you a $5.00 late fee. Which was acceptable as sometimes our paycheck would be on the 20th and I …
Great customer service!!
Been with them over 5 years now. Great price, unlimited, run HULU, YouTube, Prime all at the same time no issues..
If I do have an issue they are on top of it!!!
Been trying to get a quote on residential fiber for over 1yr now. No luck from these people. They never answer their sales email. What a fabulous looking new service building in Pueblo West though…for what it’s worth.
Horrible customer service. My business always has service outages and they do not have an on-call technician to assist. Would go with any other ISP if they were available. 24-hour emergency support number just connects to a rude nerd who …
The only unlimited rural ISP available
Update: More lip service, speeds have tanked and assured me nothing is wrong. …
I’m from Westcliffe and have to agree with Mr, Price. It’s seriously degraded since I subscribed to DD wireless a couple of years ago. Outages, blaming DD for cheap infrastructure, excuses etc. We’re going through the process of selling …
Almost any other internet service is better than this. Half the day you get 56k modem speeds and the other half there’s basically no connection. You’ll be paying a lot more than any other service for a connection that’s worse than tethering your phone for internet. Ping times above 800ms are common.
Internet service is so bad. Constantly going out and will be off for hours. But still have to pay full price for something we can’t use atleast once a week!
was great when we first signed up…now service is spotty at best and SO slow it is insane. Tried to get them to come out and see if they could hook up neighbor’s and they were rather nasty and told us they were not interested. Wish there was a better choice.
We use to have great Internet by a local ISP, SEMCOM came in an bought the local ISP and now our Internet sucks. I called Customer Service and they said…” I’m going to transfer you to the Service Support person, they want to talk with …
Secom is a 5 star internet company! They are very dependable and top of the heap at customer care.
wow such speed many mb so great they cater to boomers who cant tell they’re getting ripped off and they’re the only service around please save us starlink
If I could give a zero star I would. There were TWO HIDDEN fees that totaled over $100 that NO ONE EVER told me about and I had two weeks to pay them before they started charging late fees. Horrible. Terrible service as well. Cuts out every …
Worst internet service provider I have ever encountered. Horrible business practice and customer service. According to social media pages, maintenance outages are announced the day of. Customer complaints are either deleted from FB and …
My service has been down for almost A Month! The entire month of April 2019 my internet has been down. Secom is horrible, might want to look into a different business guys. …
Cound not be more unhappy with the company. I’ve called their customer service today 5 times in 4 hours only to have to leave a voice mail every time. Yesterday I confirmed an installation for this morning, they cancelled. They want to come …
Worst service I’ve ever experienced. Constantly doing updates because it’s so trash. Also the fact that I can’t get any help or a tech out to my place to help me. I strongly suggest staying away from this company. Not worth the headache
Their service has really decayed in the past year or so. The internet is only stable and usable from 2-8am …
Their wireless internet service has been outstanding for me. Installation was very professional, speeds are excellent, and the service has been reliable. Highly recommended if you can get good signal.
Internet is always going in and out. Now I am connected by cant run any games or load any websites. Sucks this is the only ISP in my area. I would rather deal with comcast if they were out here. …
So far I’ve been very disappointed in Secom. In the two months we’ve had them there have been more outages than we ever had with Century Link. We thought it would be faster but it’s just more expensive. I do not recommend them!
I’ve had two other internet providers in PW and this is by far the best! They don’t throttle the speeds at peak times, only set up service if you can actually get it, I’m very very glad I switched. Thank you!
Since Seacom took over our local internet service in Gardner, CO it has been nothing but problems. The internet is so slow that I literally cannot even send a text with any reliability. Not sure what I’m paying $50/month for. There is not …
SECOM is a rural internet provider. Their service is terrible! So glad CCT is taking over 1/1/21. We’ve been without internet for DAYS!!! Apparently SECOM couldn’t care less about their customers.
When you call them, the very first choice is a list of current outage’s…. That should have been my first clue lol. When it works it’s ok, but it’s not often. If they’re to prorated everyone’s bill, they’d probably be put of business 🤦. …
Super fast Internet, Awesome people, and the best customer service. Recently won people’s choice award for best service in 2016. They offer great rates for many different speeds that are suitable for your needs. Low latency for awesome …
I have had Secom for a month, nary an hour goes by with a complete disconnect. In between those disconnects the download speed is about 10% of promised and upload is flat-line a zero all the time. In short, stay clear they suck!
I live in Westcliffe and had DD wireless since 2000. The bandwidth was good and the service was excellent. Since the SECOM took over the service has steadily declined. I would estimate that there is no bandwidth available 20% of the time …
Worst than 56k modem service ,took months to even arrange a service appointment and then the guy didn’t really even try to find the antenna just said looks like it doesn’t work … It’s on their coverage map that we are within coverage.once …
This company is the most greedy and uncaring company I’ve ever seen. They purchased the internet company in my area which use to be Vision Broadband. We have multiple internet issues a week. We call and they come up with excuses saying its …
I live in Pueblo West and SECOM has been amazing! Able to stream TV and Games as well as use our cell phones any time with no issue!
Worst service and customer service. Ever since secom took over vision broadband I’ve had nothing but problems. I’ve called over 7 different times, every time I’ve been told it’s my fault not theirs, I’ve done everything they’ve told me …
Horrible service!! Do not have service 90% of the time, called to see what was going on and they stated that they are replacing equipment and it will take 3 plus months before it is resolved. Asked about a credit and was told they will only …
I’ve unfortunately had this service for over a year now as it is the only option where I’m at. I should honestly be reimbursed for the amount of time I’ve been without service at this point. Our internet is out at least once a week for up …
I switched to CenturyLink and my service is SIX TIMES faster. The CenturyLink salesperson tried to convince me their service is faster. I totally did not believe them, but my Secom service is sooo slow I can’t even utilize the Netflix, …
So far so good. It has been fast enough to stream movies and for our sons gaming. I set up a business plan for my Real Estate and no issues.
The only reason I’m even giving one star is because the service techs and people who work there are nice/friendly. However, their internet service is absolutely terrible ALL the time. It is down or cuts out for hours at a time more than it …
We have used them for 8 years now and they are slow most days. But we delt with it for 8 years because who else are we going to use we live in the middle of nowhere? But now? Now they have done it. They have had an unresolved issue for 2 …
I give Secom 3 stars.
First, I used them for about a year and a half and was very satisfied with the …
Update Dec. 17, 2018:
SECOM is good overall. They now have a way to subscribe to outages via e-mail, …
Service is constantly going out, we pay for the 25/15 plan but never see more than 10/12:(
Secom delivers fast, reliable Internet service. We are very happy. We’ve had positive experiences starting with the person on the phone explaining the plans, to the installer and now with good internet service.
Service is frequently offline, slower than advertised and good luck connecting with a tech. support agent just to be told to power cycle your equipment so you can continue to experience the same NETWORK problems. Save your time, money, energy and choose a different internet provider.
Huge thank you to Jeff. He spent nearly 1.5 hrs with me on Tuesday, solving a unique problem that was NOT Secom’s fault. Obviously a very intelligent man, just as obvious was his professionalism and patience. What a pleasure to work with someone of his caliber. Thank you so much, Jeff.
This company bought out DD Wireless in my area. The only other broadband options at my location are CenturyLink DSL which speeds are less than 1mbps and satellite which has ping times of 700+ms. …
We were having trouble with reliability in a rural community. When we replaced our satellite internet with SECOM we were pleasantly surprised. Reliability has been excellent ever since!
For the area it is decent not great but decent. For the price, well, I wish it didn’t go down so many times a month. We should have some type of discount or waive late fees. Just saying.
Ever since we have moved to our area, there have been outages. I work from home and was promised a reliable system to work with. Is SeCom going to not charge for the days of outage?
Update: 6/17/2020
I lost all internet on morning and had one tech come out and tell me that I was basically hosed for service. However, they sent a tech out the next day to try …
Secom is awesome I made an appointment for a Friday and the day I called to make the appointment they guy that installed it called me that same day and I had internet that day it was a great way to start our time with the company I give the …
We are elderly and need our contacts. We have 3 Military children who can count on getting hold of us by phone or computer. One boy is a Green Beret. One is a Navy Police. Dangerous. We need to know. Our other phone was out more than …
So far, all the services in La Veta are slow and with frequent drop-outs; and unfortunately SECOM is no exception. Serious network problems have seemingly taken forever to get repaired. That said, after re-energizing and a remedial antenna adjustment, the quality of service at my house has been better for the last couple weeks.
Installer was extremely professional and accommodated our preference on location and running the cable.
The price is within a dollar of the cost with Century Link and download speeds are approximately 4 times faster and upload is about 9 times faster than our previous speeds.
Got one for my business and my home. I honestly chose them cause there is no other provider in my area.
For home it has been actually pretty solid but for my business I’ve been losing …
Secom has been my internet provider for years. I never had a problem with them untill covid caused me to have to suspend my services with them. However within a few hours of my problem, they reached out to me to try and solve this problem. I REALLY APPRECIATE the quick action they took. Thank you Secom!
Techs were great, friendly and knowledgeable. Service is great, …but does slow down at peak hours. For the most part it works very well. A few times it was not accessible, but it was up again fairly quick. Cost of service is a little high priced but, overall it is worth it!
Great customer service and the internet service works great! Thank you!
Great service. Typically speaking, this is a small company fighting big giants. Tech support can be a little slow at times but they ALWAYS ensure satisfaction. Prices are for unlimited data rates and are tiered for each customers needs. …
We have Fiber internet. The speed is great. We have had no lagging, even with 3 TVs, computer gaming, and 1 chromebook, and 1 cell at the same time. We haven’t had any outages in over a year.
Initially service and speed I paid for was good that lasted for the first 10 months. Was very happy. Then speeds dropped significantly. Paid for 10 down 5 up.
2nd week of July 2019 Started getting faster upload speeds than download speeds. …
I have recently become a customer with Secom and I can’t believe I waited so long to have internet. The service is great through bad weather and fast. I recommend Secom to anyone that is looking to get internet. So glad my son talked me …
We had a technician by the name of Arron install our internet and phone line. He was knowledgeable and took the time to explain things about our service. Service is the backbone of internet service and we are happy with the job done. We …
Only isp available in my area, and they’re not a good company. Time and time again, we’ve had issues with this company and their service. They always blame our equipment, always say its out fault, at one point we had a tech come out and fix …
Secom is a great internet provider. I signed up for Secom Fiber with Pam Winston. She made signing up a breeze! Preston VanCampen was our tech. He got us hooked up fast. We are enjoying our fiber service. It is fast and meets all our internet surfing exceptions!
Very good service, technician was very polite and professional . Would definitely recommend this service to friends and family! Thank you!
We have a home on Santa Fe Trail Ranch and was surprised that SECOM had WIFI available there. We called and ask about the possibility. They responded right away. When the tech arrived he ran a few tests and said that he wouldn’t have a …
Had them since the beginning of 2021. The install tech was amazing and friendly. The support staff and billing are always super helpful and understanding. Great internet provider hands down. Highly recommend!
New customer here. After moving to a fairly rural area, I thought I would be forever limited to DSL or Satellite internet only- both options expensive and slow compared with the fiber internet I had enjoyed living in the suburbs. …
SECOM provides excellent customer service. The phone is usually answered promptly. The techs take calls seriously and don’t blame everything on the customers’ equipment. Provided speeds are usually as advertised except during evening hours when it slows quite a bit due to streaming activity.
Was looking for new service from secom but I have called and called and no one answerers the phone at this place. I would hate to see if there was an outage or a billing question. O well guess that’s the valley for ya…
I’m the pastor at Calvary Las Animas Church. We have our internet for the church with SECOM. Our building is “L” shaped. Our installer, Erin, did a great job running our WiFi router at a perfect spot to cover both wings of the building. He was very friendly and helpful. We’ve had no problems with our fiber internet. Thanks y’all.
Paying $90 for all but 25mbps download / 12 upload. Never am I sitting at the 25mbps download for more than a few minutes. The ping or latency is incredibly high and for all but a $100 its just not worth the money. I’m averaging a little …
The customer service at this company is impeccable! Every time I call I am greeted with a friendly customer service representative. I am moving to CO in the next couple of weeks from rural NY and what a difference in people. I hope all my CO experiences with companies out west will be this wonderful.
One of the worst internet companies you can find. No discount for lost connection which happens frequently. But will charge you extra for a damaged or lost check. They take advantage of people that are in hard to reach places. The damaged …
Installation was quick and techs were great. Overall service seems to be good with minimal downtime early in the mornings. In the area, there are no other providers close to what SECOM has to offer. Highly recommended in Springfield
Secom has been a great company from their installation crew, billing, and sales. I switched from CenturyLink because I needed a reliable and dependable service, and Secom did just that.
Secom wireless internet has been fast and reliable for years. Very few outages and they get fixed quickly. Their staff has been professional and helpful when needed.
The new account process was very easy and professional with Kristie over the phone and the outside plant technician Preston VanCampen was very professional and efficient. Preston provided a quality clean installation. Our service has been …
The were here when they said that they would be to install. The installer was polite and informative. He gave me the website to be able to check my download and upload speeds because I wanted to make sure I was getting the speed I had …
Kristy at Secom phoned me first thing on a Monday to solve an installation hiccup, not theirs, and rescheduled our installation
fast ! Great customer service, thank you ! And Kudos to Secom for their 4 day a week customer service ! Thx ! 7/18/22
The phone service is terrible! We’ve called several times the last last 4 months with no resolution. As a motel we cannot lose phone calls!
Customer Service was very helpful helping switch over to Secom. Installation crew was on time, polite, knowledgeable and did great job and answered all questions asked! Very satisfied with everything so far. Would recommend
The technician that came and installed our wifi was super personable, he apologized that he had to come inside with muddy boots and even offered to clean it up for us. Our service has been really well and I am so happy with them. Even the ladies in the office have been so helpful and friendly as well!
Excellent people providing excellent service with excellent customer support. From the sales team to the installer to tech support and billing, every person I’ve encountered has gone above and beyond to help. Some of my neighbors were …
New customer and very happy with the service SECOM has provided thus far. Kristi, and the other customer sales reps I have interacted with have been extremely polite and helpful every time I have called. The turnaround time to get an …
Their customer support service is wonderful! Always knowledgeable, able to explain directions clearly, friendly, and patient. They get five stars!
Secom has excellent customer service. If you have a problem they will handle it very professionally and quickly. Thanks to Christy for her help and going above and beyond getting my problem resolved.
Love the service when I lived in Las Animas but when I moved to La junta all they had was wireless. It wasn’t enough to handle our digital lifestyle. It would have cost me $10,000 to have them put fiber to our house.
Moving to a rural town in Colorado I was nervous about having internet. We sometimes work from home, I have a Peloton, and we love our streaming services. We have not had a single issue with connectivity! So thankful I chose SECOM over the other options for my area 🙂
TL;DR: wired good, wireless bad
Wired internet sounds like it works perfectly but only available in areas …
Secom is run by people that are not very good at their jobs. We lost internet two months ago. No one from the company even responded for a week. We were told we would get a month of free internet because of their poor response. The …
So disappointed! Another hole into our home. My husband tried to get the technician to use an existing outside entrance (For the cable) into the home and “snake” it to the location we wanted. The technician indicated he could not …
Julie has been amazing with helping us set up our account. Always grest with answering emails and calls. Matt was also great when he came out to the house to set everything up for us. I always know I can contact either one of them if I have any issues and will be able to get the issue resolved.