Security First Credit Union is the largest “homegrown” credit union in the Rio Grande Valley. We pride ourselves on being “from the valley, for the … See more
Read More| Monday 8AM–6PM Tuesday 8AM–6PM Wednesday 8AM–6PM Thursday 8AM–6PM Friday 8AM–6PM Saturday 8AM–12PM Sunday Closed |
3515 S Jackson Rd, Edinburg, TX 78539
Verrrrrrrrrrryyyyyyy ssssllloooww
I usually go to drive thru to make my payments for my accounts and for most get welcomed or a thank you after payment is processed. But today went to Branch 12 on Jackson never got a simple hello or I will be right with you. I felt like …
Good services
Very bad service
Totally inaccessible and outdated.
Friendly, extremely knowledgeable, helpful
Free checking account
Low rate
I’m just so very disappointed. Very disappointed.
I have a home loan and it was the lowest in all valley
Low fees, personal service, friendly, helpful staff.
Have to keep going in to change my online acct every time I want to use it!
ATM MACHINE IS ALWAYS OUT OF ORDER !!! MEDIOCRE SERVICE
Poor response to online account issues. It’s time to migrate to a different bank.
Worst customer service ever, NO help what so Ever. Not even their manager Marissa was help avoided in assisting customers.
Again u guys have failed me u couldn’t cash a check I’m done expect me soon too leave this bank 👇👎👎👎👎👎👎👎👎 …
Security First has always been there for me. I haven’t lived in the RGV in 8 years. But bank there anyway
They have a rude staff which makes every trip to their bank EXTREMELY unpleasant. Worst customer service, deserves far less than a star.
Had been a customer for years and never had an issue however for the past several years services have been lacking. This financial institution has become one of the worst I’ve dealt with.
This is the worst website EVER for trying to re-set a password. Even when you repeatedly enter correct information it keeps reading as an error. It does not allow you to change the Security Question either. Kept answering it correctly and it STILL kept giving me error. SMH…. I give up!!
I called and was put on hold for about 30 min. They kept telling me that a representative would be with me shortly but never happened. I live right behind them and I passed by and the bank was empty. Not sure what they are doing in there?? Very upsetting and a waste of my time.
Have sent several loan payments to be applied as PRINCIPAL ONLY PAYMENTS and they continually apply them as payments that are not even due yet. This is ridiculous! And, no one is ever able to correct it for us.
Unable to use Bill Pay with my iPhone. It’s a federal credit union, believe anyone should be able to access their banking options with any smart phone. Behind on a lot of features compared to other banks.
I opened my account a few months ago and so far the customer service has been great. They have been very helpful and answered any questions i have had. Also with any payments i have done i havent had any problems.
I was approved online for an account with no problems, I went into this branch to complete the process and was treated like a dog on the street, the woman saw that I was black and looked at me as if I was not of this earth. She took my …
Very poor customer service dispute process is ridiculous and very inconvenient. Their services are outdated like no ATMs deposits cash or check. Also their online app is very outdated as well. Would recommend another bank with higher standards in customer satisfaction and disputes/false charges on a account.
WARNING!! This bank is bad news! I was charged $1,234.00 for something I did not authorize, when I contacted the branch manager she treated me like a criminal, they will not protect your money if something goes wrong you will be held FULLY responsible. Their customer service is terrible I HIGHLY Suggest that you find a REAL bank.
Worst place to do anything! Wait time is horrible! Employes dont even know what they’re doing. Always issues with everything. Worst decision ever. Stay away from this place.
If I could give it 0 stars I would. But I’ll give one because at least the general manager was a bit of a help. I don’t have a personal account but my parents do. They’re a little older and have an online accout. They don’t understand …
I work at a competitor Bank’s Online support and troubleshooting department. Recently my in laws (Wife’s Parents) had an issue logging into their Online profile and utilizing Online services with Security First. Bankers at their locations …
Been a customer for over 10 years. All of a sudden you go in and now they’ve changed their policies, without ever being notified. I’m super upset, I made sure to voice my concerns. So now they are exactly like corporate banks when at one time they prided themselves from being different due to customers being members.
BANKER BEWARE!!!
FIND YOURSELF A REAL BANK! …
I don’t like the fact that you can’t make your payments online.
This credit union is presently involved in what I consider a form of financial elder abuse. In this case, it has created an IRA with our deceased father’s funds that my mother inherited, now also deceased. The thing is, this unauthorized …