Security Service Federal Credit Union is a full-service credit union offering a complete line of banking services to its client, including loans, personal and corporate accounts, investment…
Security Service Federal Credit Union Contact Details
I WAS VERY HAPPY WITH THE SERVICE THAT I HAD WITH MY HOME REFINANCE LOAN , I WOULD RECOMMEND TO ANYONE. ALLAN RHODES MY LOAN OFFICER WAS VERY HELPFUL DURING THE PROCESS.
Financing with ssfcu is a great experience they make the process simple and they answer any questions that you have and the rates they have are some of the best in the area!!!
The young lady that helped me was knowledgeable and friendly, I’m terrible at remembering names but I think her name was Becky if not I apologize to her.
I went in with a question and got a new account that trippled my interest rate. Also got a new account for my daughter and the banker was very knowledgeable.
They do what they say and working together l have wat l want for me and my family are home and now I can say I want my title from Security service Tank you every one for you help
I was procrastinating on stopping by and opening an account but I am glad I did the representative took really good care of and I would so recommend this place to fam and friend
Knowledgeable, informative, and friendly Dahlia Gonzales. Someone with family values for the information transformation in the next phase of this family. Thank you very much.
Most amazing place to refi your home and also to get great rates on insurance for vehicles too! Just did both and saving lots $$$$ a place that CARES!!
Mary was very helpful and explained every so I understood. I am a senior and not upto date on the way things work. Again thank you for your time and heip.
Excellent. We had to do two things (hand over the money and sign our names). Every thing else was done by the agent. Simple, quick and completely explained.
I was having problems arranging transfers from one account to an outside account simply because I’m not tech savvy but one of your office workers took the time to show me it was really simple procedure.
We had a great experience with everyone that we have encountered at SSFCU. We’ve been customers there for 20 years and the experience just gets better.
SSFCU Travel credit card list benefits as travel cancellation insurance on web site. I applied for credit card for that benefit but you have to buy that insurance through third party. I’m disappointed because your advertisment is misleading.
AFTER ALMOST TWENTY YEARS WITH SECURITY SERVICE I AM MORE THAN UPSET WITH THEM. FIRST THEY WENT FROM FREE CHECKONC TO A $6 A MONTJ FEE. WE GET CHARGED A FEE FOR USING OTHER ATM WHEN WE ARE 40 MILES FROM THE NEAREST SECURITY SERVICE. THE …
Great personal service….questions answered and attention to my needs met above and beyond. one minor detail came up but it was escalated and approved by executive mngmnt…i always tell my friends and family about the great experience and customer service.
Every single time you go to the branch you have to wait at least an hour!!! I just needed to set up an account, it should have taken 15 minutes at a teller, not an hour and half with a representative.
Best rate, great service and fast closing. Exactly what refinancing should be, easy, seamless, and all about getting you the lowest rate and biggest savings.
Staff was helpful and friendly. I didn’t give 5 stars because at times I felt like I was forgotten and had to email several times for updates and copies of my docs before closing.
It wasn’t a seamless “get” as it should have been. But issues taken care of pretty promptly and still would highly recommed SSFCU because of their extrodinary customer service and staff.
Great experiemce opening a checking account in our family trust. Have opened several CDs over the years prior to opening the checking account.
Very pleasant representatives !
The professionals at Security Services always give me fantastic service and are extremely helpful in assisting me in getting the best mortgage for my needs.
My wife and I have banked at this location for the last 30 years. Even though the credit union has changed ownership/management over the years the quality of service has never changed from excellent.
I have received financial advice that has helped me make decisions about investing and my retirement. I trust SSFCU to give me suggestions that are in my best interest.
Much miscommunications especially after closing. Nasty letters from SSFCU but they keep on coming. Not sure what to do following several calls with SSFCU mortgage people.
Fast, online-bank comparable interest rates, and totally reliable. Why take a chance with an online bank that gives you the run around, when you can have peace of mind with this great brick and mortar institution?
Very easy setting up an account and the online/app is very user friendly love using it to transfer and keep an eye on dat money! The people are very nice as well!
Jenalyn was wonderful! She was very professional and showed to be excellent in what she does. The rest of the staff was very friendly and accommodating.
Everyone I worked with was very knowledgeable and very personable and professional. My loan closing went smoothly with no surprises and the process was very pleasant. Thank you!
Security Service has been my go – to financial institution for the last 40 years because they are professional, offer very good rates on products and care about the customer.
My father originally opened this account over 50 years ago. I inherited his account and made no changes whatsoever. The staff is very user friendly and always very helpful.
Amazing experience, very fast to close on our HELOC. Would recommend their team to anyone looking to secure a line of credit in the future. Thank you team SSFCU!
Security ser. Feder. You’re employee’s that work at the location on 1604 n nacodogches in Santonio Texas are very friendly, and they explain all you’re questions and anextremely nice to senior citizens they take their time .cause some get …
Christine recio was great in helping us thru our process answered all our questions. Ssfcu is a great bank as well, we have done business with them for a few years and are great.
I will NOT recommend SSFCU for any type of mortgage loan. Customer service was cold, slow and not helpful at all. They forget that it is the members that keeps them in business. Go some where else for you mortgage needs!
AJ and Kandi from Taylorsville branch were so welcoming to us. I wish I found this credit union years ago. Excellent perks for having a checking account with this credit union.
Security Service Federal Credit Union made my construction/mortgage loan easy and stress free, highly recommend this bank to anyone who is a first time home buyer!
Painless, stress free. Ms. Laura Cuevas was extremely helpful and efficient in this process. I would recommend using SSFCU for mortgage loans, they even paid up to $5000 of our closing cost!!!
Security Service FCU offered the best CD rates with flexible terms and the team member explained each program in detail. I have not found another institution that offers a CD that you can withdraw up to 50% with no penalty and still offered competitive rates!
Jaron Parkin and his team did an outstanding job. I recommended friend and family to him. Thank you taking care of me and my family with such great guidance in this challenge time. David
Go back and listen the recordings of the conversations. Inexcusable lack of follow through with exception to the last young man named Philip who finally got the issue resolved.
It was an awesome experience. Jaron was with us the whole way, keeping us updated and informed throughout the whole process. Definitely recommend Security Service Federal Credit Union
Jennifer Huerta and team were wonderful to work with and made the process easy as well as receiving a great rate. Highly recommend Security Service FCU for a home loan.
Mr. Rhodes has been an excellent loan officer. Prompt with all details and did not tire in responding to my questions and concerns. I will recommend SSFCU to family and friends.
Kandi took excellent care of me when I asked questions about needs. I was able to get my questions answered. I would recommend Security Service Federal Credit Union to everyone.
Very good customer service from a wonderful young lady, Brittney Hasleton. I have not had a better experience at any bank. This is why I should take my business to Security Services.
Money was being taken from my checking account. The banker that helped me did everything she could to assist me. She opened a new account for me and she made me very comfortable. Her name was Beckie. Thanks Beckie.
I dealt with three people as I was doing multiple banking set ups. All three of the people I dealt with were knowledgeable, friendly, and efficient. In addition to that, switching several accounts over to them saved me money.
Jacob and his home mortgage loan team went above and beyond to provide excellent, “custom” customer service. I highly recommend SSFCU for anyone’s next home loan!
The process of obtaining a heloc loan with SSFCU was very rewarding and easy. Everything was explained with great detail and very easy to understand. I really appreciated the process of being updated every step of the way with the status. …
Ms Tami was awesome to show and explain me my options. She was very helpful and knowledgeable to all my questions. Thank you Security Service I hope to do business with you for a very long time.
My Loan Officer and the team at SSFCU were excellent and very professional while securing my 3rd mortgage with them. They will continue to get my business and I will recommend them to ALL of my friends and family.
Hassle free refinance process. I wish I would have originally gotten my loan through Security Survive Federal Credit Union. They truly did cover all of my closing costs. I was very impressed when i found out that someone could meet me at …
Christine was professional and easy to work with. The loan closed seamlessly as expected within the respective timelines. Thank you for refinancing us into record low rates.
Mortgage refinance handled quickly and professionally. I have obtained some 6 mortgages over the last several years and hands down SSFCU was the most efficient and expedient.
I would just like to know… who hires these people?! They are all INCOMPETENT. And at every location! Have been in the process of selling my home and the closing date has been postponed 3 times because each time these people did the paper …
I’d used SSFCU in the past; switched to USAA and PFCU, after I moved from TX. Recently I was looking to refi and a family member, who’d just closed one herself, referred me SSFCU’s Sr Mtg Loan Advisor Daniel Bonney. What a game changer! …
I have joined Security Service in 1989. Ihave always been happy with their services. Their CD interest rates are always very good and competive with other credit unions and banks.I always encourage the younger generation to open Savings …
I just wanted to say “thank you” for the impressive handling of my mortgage refinance loan. From beginning to end, it was handled by real professionals who were courteous and responsive.
Security Service FCU went out of their way to meet my needs, especially Earline in the South Jordan branch. I really liked them when that branch was Beehive CU and they seem to have even better options now, along with great customer service.
SSFCU’s Mortgage loan interest rates were lower than other lenders that we compared to so we choose SSFCU. However, the loan adviser assigned to us was very pushy/aggressive on the phone trying to influence us on which type of loan to …
Excellent 👌 for adding car loan, very easy to go through the process and stayed, understood everything, walked through the whole steps making sure I understood. …
Laura and all other persons assisting in the home purchase were knowledgeable and efficient in all stages of the home buying process. I received speedy responses every time I reached out and all concerns were always addressed comprehensively.
Security Service FCU strives to meet their members’ financial needs in a rapid and supportive way. Their loan team communicated with us, during every step of our home equity loan process, either by email and phone calls. SSFCU is top rate, …
It was a little stressful I had not refinanced my house and 16 years I am I forgot home much paperwork needed but,I wish they would have been more specific what documents where needed, I felt like the commission was not there . I do …
Refinancing my mortgage from Wells Fargo to Security Service was an easy process. I Recommend Security Service because they were very helpful in making sure everything was done right.
This was a terrible experience. I have banked at SSFCU for 28 years and have normally been pleased. This time it took me 5 attempts to open an IRA Savings account, open a 2019 Roth IRA CD and to transfer the IRA Savings to a new IRA CD. …
It has been a long time since I have been to a bank where they went out of their way to help me overcome a challenge. The Bank Officer, Kaitlyn, and the Manager, Amanda, are two exceptional people! I’m now working to move my business banking there.
I went in to open an account, was helped by Claudia Garcia who did a phenomenal job assisting me with understanding how everything works. She is extremely efficient at her job and a great asset to Security Service.
My Account Rep. Inside the Branch was Awesome! She Helped me get everything Set up Correctly and She Notarized a document for Free as well. Great Service! Bravo!
We financed our home here. There were many set backs. At one point because the sellers couldn’t find the deed they cancelled our loan and the next week redid it with a higher interest rate. We had to resend the same paperwork multiple …
Security Service Federal Credit Union is outstanding in customer service weather it be in an Auto loan, Home mortgage or other financial needs. I have been with them for over 4 years and they have always provided me with the answers and services my husband and I have needed.
Sunstates security captain Thomas pinner makes his employees come inn to work while intoxicated being Armed. They also have employees passing out on sites from sleep deprivation working 70+ hrs a week. His manager sanchez does abdolutely …
This SSFCU rep. was very good of what she does. The process went quite well, I (we) were there in waiting area no more than 5 minutes and had 2 CD done at no time. Thank you and please keep up the good work.
Heralinda Macias made opening a checking and a saving account so easy! she was so nice, gave me helpful advice, and made sure I understood everything I was signing up for. 10/10, very satisfied with my visit! 🙂
Had the pleasure of working with Malina, Mari, and the SSFCU construction loan team. They were amazing from start to finish and always kept in great communication. I highly recommend them. Thank you.
I went to SSFC for a home loan and could not have imagined a more frustrating, drawm out, and unprofessional experience. I would highly advice anyone to avoid there services (at least in this department) despite the good deal they provide …
We could not have been more pleased with our experience on Tuesday with every aspect of the customer service. Cindy was extremely knowledgeable, efficient, and helpful. My Mom, who is 88, Absolutely loves her and said she was “so nice and …
Excellent service for getting my home equity loan taken care of. Thank you Security Service Credit Union. I have been a member for over 30 years and will not be going anywhere else for my banking needs.
Terrible. Online banking app is terrible. Hard to get in touch with a human. They charge for a basic checking account. I’m cancelling all accounts. There are so many better options.
Good experience. It took us time to accumulate the required documents and the loan officer was very accommodating. We are very busy people and it was nice not having to bring our life to a halt for this process. Thank you.
We schedule a virtual meeting and it could not have gone any better. The SSFCU representative (Nora C. with the branch in McAllen) explained everything very well and was through. Thank you!
One call was all it took. Mr Rhodes and his staff keeps you up to speed on everything. Not a penny spent for the refinance. It took longer for the survey people to get their part done than it did to get all the paperwork done. Great …
Jaron exceeded our expectations. He is very prompt when things need to be complete. His communication is excellent. He made the mortgage process incredibly smooth and easy. SSFCU has the best mortgage department in the business!
My experience with Security Service CU was great! A phone call to start, an hour to email the (few) required documents, an hour at their office near my home to close and the deal was done. No fuss, no muss. My thanks to Daniel Bonney, Christine Loddeke, Sarah Selko and the whole SSCU crew for a seamless, pleasant process.
So far with the addition of the property taxes and house insurance, the experience has not been pleasant. I felt like I was not given enough assistance with the mortgage department to at least provide step by step instructions to add these …
Loan Officers are very professional on every level. Fast, accurate and friendly manners were also a plus. Definitely recommend for whoever need to get the mortgage loan or refinance. We’re 120% satisfied
I’m so glad I found SSFCU. This is by far the best home loan experience I’ve ever had. I tell all my friends and family about SSFCU. Especially working with Laura Cuevas-Hernandez has been a wonderful experience! Quick and responsive with all my questions, even if we are in different states and time zones.
The first part of the process worked very well. Our contact at the St. George credit union was very helpful. Malinda was also very good to work with and I always appreciated her professional approach to the loan process. However, I did …
My entire experience with Security Service Federal Credit Union (SSFCU) employees has been exceptional. The team does a wonderful job and they all provide great customer service.
I went in to the 78251 location to open a new account and was assisted by Edna Goyang. She took the time to explain all the features of my new account and Im so pleased by the customer service I was given. Usually banking interactions are …
The process in re-financing of my home was exceptional. Rob Villa was very professional and explained the process accordingly. All who were involved also made the process smooth. Thanks for all that you you and keep up the great work as well as your positive attitudes.
Always Courteous and professional. Great Credit Card protection and identity protection. Branch employees eager to assist with their knowledge and advice. Customer service locally and headquarters is outstanding and one is always appreciated for being a customer.
From the time I walked into the branch of SSFCU, until the day I closed and bought my house was amazing. Dealing with Laura, and Sherry in Texas via email, and phone while we were getting everything put together was painless, and a …
Easy access to building. Personnel very friendly and helpful. Quick and easy setting up my account. Programs offered are real good. I would recommend Security Service Federal Credit Union to friends/
I’ll start with first person that took my application. She was very easy to speak with.
She listened and asked questions. She was very professional, but also made you …
I would recommend Security Services Federal Credit Union to anyone looking for a home loan, car loan, or even just a checking account. Best customer service around and they were very helpful in our refinance making the process simple and easy for me and my wife
I had a loan with them. They were horrible. This is a long term review. There management is unprofessional and the tellers are so slow and always in a rude mood. There campus location is discriminating. Found a better rate with RBFCU and they don’t charge for chk/sav…. will not be doing business with SSFCU. Stay away.
Easiest mortgage transaction ever. Apply, send in a few docs and the notary comes to you for the closing. Very quick and absolutely great communication throughout. Will definitely use them in the future as well.
The service from beginning to end was stellar.
What a world it would be if all transactions were as painless as this.
You all were enthusiastic staff members/team players working together to get it …
This place is amazing for car loans, home loans, great credit cards, and several different savings & checking accounts, and investment plans. You can’t go wrong with SSFCU. Take it from me.
I had the displeasure of speaking with Emily about making changes to my renters insurance policy. From the beginning I could tell that she sounded annoyed just from her tone of voice, as the phone call went on, she would answer back very …
We first met with the manager (Mr. Galarza) at our SSFCU branch in Spring Branch, Tx. He was excellent in explaining the process and helped us with the required paperwork. From there it was smooth sailing and everyone involved was professional and courteous. Wonderful experience from application to closing!
I decided to open other accounts after buying car through dealer and having financing done with SSFCU. After a bit of a wait, Met with rep “Tomas”. Informative, friendly, efficient, and definitely helpful in the process of setting up …
Herlinda Macias was extremely friendly as well as professional. She answered all of my questions, and provided information I wouldn’t have thought to ask about. I was truly impressed by her knowledge and willingness to provide the best customer service I have ever experienced with signing up for an account.
While the service was good leading up to signing the loan, we were hit with a surprise when we closed on it that we had to hold on to it for 12 months or incur a pre payment penalty. This was not what we were told. We were too far in to …
I been with this bank since I first opened an account and I have enjoyed all services. As far as waiting, just patience is all that is needed. As big as San Antonio is it will always be busy around the city. I enjoy being a member with Security Service Federal Credit Union!
From the moment I stepped into the lobby, I thought I was home. The friendly smiles and greetings I received were wonderful. I waited to speak to someone about fifteen minutes, but, it seemed to be fifteen seconds. Stephanie took care of my …
They were very kind and helpful, doing step by step instructions to open an additional account for more than one individual remotely. It seemed like a difficult task but they made it very smooth and easy to understand. Thank you!
The Branch Manager and her assistant did their best to help us out. They solved all of our requests with patience and speed. They are very professional in their work field, and their service is awesome. I would strongly recommend them and the company to all my friends.
Austin Fenner (Colorado) was super helpful with getting everything read for our business account via a virtual meeting- now we only have to pop into the branch to sign and few things and we’re done! He was friendly, professional and personable- thank you, Austin!
I have had nothing but great experiences with Security Service Federal Credit Union. Their employees are amazing and they have gone above and beyond in providing great service to me in the 6 years I have been a member. I look forward to an awesome relationship with SSFCU for many years to come.
Both our loan officer, Malina Valadez, and our loan processor, Lissette Garcia, were extremely helpful and knowledgeable. They were attentive to all our needs and concerns. The entire refinance process through Security Service Federal …
I wanted to transfer my banking to a local credit union. I tried to open a credit card with my having an “excellent” credit score. After numerous attempts and being told I needed to sign the application with incorrect mortgage data, I gave up. I’m sticking with the credit union with offices 2000 miles away.
I have been a member for over 30 years and always happy with the service. I recently divorced and as it always happens my credit went bad. But when I went to refi my house due to the divorce, the team was able to help by looking at my past …
I’ve been financing loans through this credit union for 8 years and was not a bit disappointed with the recent refinancing of my home. Daniel Boney was thorough and responsive. The process to refinance went smoothly, and the closing costs …
This is a small branch, there were 3 tellers working the windows. All busy with clients. I was third in line to be helped. A customer service person was in background working other business. When I said I wanted to open account she …
The loan process was slow at first. Then I realized emailing was the best communication. Rob Villa was quick to answer my questions. He let me know exactly what I needed and I sent every document through email. Had some hiccups but they were quickly resolved through email. Great experience and the loan was approved quickly.
We needed a home equity loan and security services had the best rates and the best deal. Laura and the Team were able to get our loan approved and closed within a month. Thanks security service federal credit union. We are really grateful.
I don’t stop by here often because I do most of my banking elsewhere but Nikki just happened to ask to chat with me a bit about their services and she was very helpful but yet was not pushy at all. She was very informative and really gave me a lot to think about for sure. Overall great experience. This was the Fountain, CO location.
Tier 1 issues…They trained escalate nothing…frustrated dealing with Security Service Federal credit union…The might be another credit Union better customer service sad 11 years it’s time to change.
Took over 4 months for a simple refinance. We could not get questions answered. We could not get calls or emails back. They took so long that they had to start the loan process over. Key information was not sent before closing. Closing docs …
I absolutely love my credit union! And the people that help me. I have worked with A.J Hyde now a couple of times. She is amazing!!! And the staff at this branch is not just courteous but they are so consistent on being urgent and quick …
Had the best experience with SSFCU , Ayisha Mitchell customer service was exceptional, she was very informative and helpful with the financing issues I encountered made financing a car through SSFCU so easy that I wouldn’t hesitate to use them again. Thank you Ayisha for all your help.
Allan was our mortgage loan advisor and did a wonderful job walking us through the process. He made it easy and we were able to refinance with a good rate. I’ve been with SSFCU for 5 years and plan to be a life long customer. Thank you!
Branches in Utah and Colorado a big huge plus. I know of no other credit union with Branches in both Colorado and Utah. There Branches in Utah County are in the very best excellent location’s. Their Pleasant Grove branch next to a major …
I recently obtained a loan from Security Service. This is my second time obtaining a loan from them. The team at Security Service was great to work with. They had very competitive rates and products. They processed my loan very quickly. …
Sarah was absolutely great. She listened to what I described as my needs, and she took the appropriate actions. I walked out of there with an appointment so see Fred Garza (investment advisor), who also turned out to be great help. I have …
Love this Credit Union! I do not use anyone else! At my local branch I am always greeted by name and am well taken care of. Just closed on my first home and it could not have been a better experience. From the GM at my local branch, the …
I went on line and filled out the lot loan application. After three days of waiting I had to call in and ask what the deal was. They then told me my loan was too small for a lot loan. Would have been nice if they A. published their minimum loan size, B. Call or email you to let you know.
Security Service has hit the toilet in terms of customer service. Even the “Presidents Club” is a joke now.
When you call, you’re met with inexperienced or clueless staff, or you’re put on …
Very easy to open an account, just wish the employee was a little more excited. I tried to hint that I was interested in their car insurance and she just let me know they started it a year and a half ago, didn’t bother to try and give me …
I have always had positive experiences with SSFCU. With car loans, normal banking and several special requests, they have been consistently helpful, professional and knowledgeable. I am impressed and appreciative!!
Extremely slow, unresponsive, disorganized, and increased my rate once I was under the housing contract. They tried to increase my closing date to 45 days away, which my realtor said he has never even heard of in Colorado. I entered a …
Opening up a new credit card has never been easier. All of the represenatvies that helped me were fantastic and got me everything I needed/asked for. Cannot wait to start using this card when it comes in.
Vianca is absolutely amazing. She helped us with our 2nd child to open up an account. She was extremely helpful Friendly and knowledgable. She is a wonderful person and employee. What a blessing.
my checking and savings accounts were compromised and I called you on Friday Feb. 4th for help with getting it taken care of. Since then my accounts and credit card were closed and new accounts reopened. However, as I have no access to my …
Process to apply/request an HELOC was horrendous. Nobody kept me in the loop. Had to wait for snail mail to get updates which were 7-10 days delayed. They didn’t correctly process the application to begin with, and Inhad to track down somebody myself to get updates. Never coming back here for Loans/ Lines of Credit. SMH
We have been banking with SSFCU since the 1990’s. They have been an outstanding financial institution for us!! The Consumer loan department went well above and beyond to get us our loan quickly! All businesses have suffered as a result of …
Very easy and fast. Requested it and was approved in a matter of minutes. I’m loving SSFCU so far. Only been a customer a few weeks, but you’re already outshining my current financial institution. I will be moving everything over to SSFCU in the next few months.
My mom called and spoke with Allan in the Mortgage department. She made it clear at the beginning of the conversation that she was NOT going to apply for a home loan but simply inquiring about the process for buying a house as she is …
In the end Security Federal came through. Thanks mostly to Azalia and Scott Cooper. Also Ruby. Good people. Azalia really followed through even though initially this wasn’t her job. My IRA CD trustee to trustee transfer was handled …
I went into the branch to set up some additional accounts and worked with Crystal Campbell. She was simply amazing and a wealth of knowledge. She was personable and made the experience very pleasant. She went above and beyond to provide us with info on other services as well. Really appreciate her customer service.
I cannot remember the lady’s name, but she was a gem! She was patient and helped me get an Experian account to unfreeze my credit report. She made the process of opening a new account so easy!
Opened the account on-line, dropped off because of time. Re- opened the account again on-line, needed owners (3) IN PERSON at the branch, started this process before Thanksgiving, it’s now 12-15 and still not complete, waiting for the electronic people do do their thing. Maybe by Christmas??
This is a VERY HARD credit union to get transactions done. Online, nope. Over the phone, forget it. Very PAINFUL to try and make an auto payment! I’m only here because the dealer financed my auto thru these guys. I will be gone before my 2nd payment is due. Jeeeeeeeeeez, this institution is terrible!!!!!!!
I had moved out of state for a few years and subsequently moved my banking with me. Now that I’m back, I reopened my account with SSFCU and was happy to receive the same professional yet friendly, courtesy service I had always known with SSFCU.
Tried to open account online. Response indicated I would be called. No one ever called. I called twice before I was patient enough to WAIT. Once a live person answered I was able to open the account after going through details that seemed …
I called to check on whether a text from “SSFCU” was real or spam (it was spam), and Belinda did the quick investigating and reassured us. She also introduced us to the Money Fund Plus account and described how it would be better than our …
My experience was perfect! Thank you to SSFCU team you’re awesome.
I love working with security service credit union they are always so friendly and easy to work with
Very prompt, knowledgeable, friendly and didn’t try to push anything extra on me. Excellent experience.
Had a great experience opening my Power Protected Checking account.
I am not sure if it is worth the $6 per month. True, I receive a 10¢ per debit card transaction, but such usually amounts to $1.80 per month.
Kevin was great and informative. Will be doing more business with this bank in the future because of him…
Excellent customer service and great rates.
Had awesome experience with Security Service Definitely recommend to all,Thank you Jennifer Huerta and all security Service staff who help me
I WAS VERY HAPPY WITH THE SERVICE THAT I HAD WITH MY HOME REFINANCE LOAN , I WOULD RECOMMEND TO ANYONE. ALLAN RHODES MY LOAN OFFICER WAS VERY HELPFUL DURING THE PROCESS.
Financing with ssfcu is a great experience they make the process simple and they answer any questions that you have and the rates they have are some of the best in the area!!!
Great service from start to finish on my refinance. I’d like to thank everyone at SSFCU..
Very friendly and helpful!
When selecting an SSFCU account as the fundig source, please list accounts to choose from instead of making me manually enter the account number.
The young lady that helped me was knowledgeable and friendly, I’m terrible at remembering names but I think her name was Becky if not I apologize to her.
Awesome, very curious and professional. Always kept me updated with the progress. The timeline was very accurate. Highly would recommend them.
I had a wonderful experience working with SSFCU to secure a loan. Highly recommended!
I had a wonderful, smooth experience in getting a home mortgage loan through security service!!!
It was a new experience for me and it took me a while to get the hang of it. I api’s on time and see the points accumulating. It’s all good
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It is an excellent bank, they do not ask for so much paperwork to make a loan, I recommend it 100%
Great service and a great place to set up a savings and checking account. Wish I had found out about SS FCU earlier.
A really good experience! Very helpful and knowledgeable. I walked in late in the day and I didn’t feel rushed or unappreciated.
I spoke with Alexis from San Antonio and she did an amazing job helping me.
Fantastic employee job knowledge and professionalism! Thank you for all of the awesome percentage rates and loan throughout my long membership!
Your representative was very helpful and understanding of my situation and was able to clear everything up for me in little time.
Went smoothly every step of the way. Simple, fast and without hassles. Best rate and terms on HELOC. Highly recommend !!
Great friendly people! Nora was a big help! I will switch my checking acct to Security!
I went in with a question and got a new account that trippled my interest rate. Also got a new account for my daughter and the banker was very knowledgeable.
It was a pleasure working with Allan. He was my original loan officer and luck would have it he was the person on the phone for the second loan.
They do what they say and working together l have wat l want for me and my family are home and now I can say I want my title from Security service Tank you every one for you help
I was procrastinating on stopping by and opening an account but I am glad I did the representative took really good care of and I would so recommend this place to fam and friend
My refinance was not your normal one it took a little longer but they were awesome. Thank You!!!!
Knowledgeable, informative, and friendly Dahlia Gonzales. Someone with family values for the information transformation in the next phase of this family. Thank you very much.
i would like to thank you stephanie trout for the outstanding job ,she made me feel very welcome at the bank again Thank you stephanie !!
Seamless, Easy, Professional, Courteous, and Relaxed
Exceptionally quick response and approval to loan application. Entire process was fastest of any company i have dealt with.
SSFCU staff was great. They were very professional. Brian was awesome! Thank you!
A very friendly atmosphere with very professional people. A nice experience with banking. Thank-you so much!! Duane C.
Fantastic staff! Wouldn’t go anywhere else. They are fast, personable, and very reliable. I would highly recommend them to anyone!
Great doing business with ssfcu, the Abriendo branch employee’s are awesome, keep up the good work.
The staff was very professional and maintained great communication with us throughout the loan process.
Amazing service – friendly and very easy to set up new account. Looking forward to working with SSFCU!
Most amazing place to refi your home and also to get great rates on insurance for vehicles too! Just did both and saving lots $$$$ a place that CARES!!
Very friendly staff, people who call you by name at my local branch in Fort Collins , CO
Always very helpful in any transaction and great service !
Representative was not familiar with customer wanting to opt out of sharing personal informstion
Mu banking agent was amazing and very helpful I will enjoy being a member always thank you for all your hard work
Mary was very helpful and explained every so I understood. I am a senior and not upto date on the way things work. Again thank you for your time and heip.
Excellent. We had to do two things (hand over the money and sign our names). Every thing else was done by the agent. Simple, quick and completely explained.
Fantastic and speedy customer service. My loan was approved and closed in the quickest time. Thank you SSFCU!!!
Fast friendly service from employees. Was treated very well.
Extremely friendly and courteous.
Great team to work with. Good communication. Very timely in their responses to my questions. And best of all, great rates and low fees!
Our refinance is very quick and easy. I want to say thank you for letting us do business with you.
Very attentive to my needs. Great customer service. Willing to work with you on all types of banking services.
I was having problems arranging transfers from one account to an outside account simply because I’m not tech savvy but one of your office workers took the time to show me it was really simple procedure.
Setting up a checking account was fast and easy. Everything about the account was well explained and understandable. A totally good experience.
We had a great experience with everyone that we have encountered at SSFCU. We’ve been customers there for 20 years and the experience just gets better.
SSFCU Travel credit card list benefits as travel cancellation insurance on web site. I applied for credit card for that benefit but you have to buy that insurance through third party. I’m disappointed because your advertisment is misleading.
My latest experience at Security Services was outstanding. The service we received for our particular request was exceptional.
AFTER ALMOST TWENTY YEARS WITH SECURITY SERVICE I AM MORE THAN UPSET WITH THEM. FIRST THEY WENT FROM FREE CHECKONC TO A $6 A MONTJ FEE. WE GET CHARGED A FEE FOR USING OTHER ATM WHEN WE ARE 40 MILES FROM THE NEAREST SECURITY SERVICE. THE …
Great personal service….questions answered and attention to my needs met above and beyond. one minor detail came up but it was escalated and approved by executive mngmnt…i always tell my friends and family about the great experience and customer service.
Was Very Pleased With The Great Service I Received At SSFCU As Soon As U Walk In To The Bank They Greeted Me Warmly. Great Customer Service .
Tiffany Marshall is knowledgeable, efficient, and friendly. She is very good at her job. Margaret and John Pyeatt
Monica was amazing and helped me and my whole family with our situation. Great experience
Christine Recio was very professional and did an excellent job. I would refer a friend to finance their home with Lending Tree
Every single time you go to the branch you have to wait at least an hour!!! I just needed to set up an account, it should have taken 15 minutes at a teller, not an hour and half with a representative.
Best rate, great service and fast closing. Exactly what refinancing should be, easy, seamless, and all about getting you the lowest rate and biggest savings.
Staff was helpful and friendly. I didn’t give 5 stars because at times I felt like I was forgotten and had to email several times for updates and copies of my docs before closing.
Christine Recio was my loan advisor and Claudia Perez was my mortgage closer. They could not have been more helpful and efficient.
Donna was awesome! She handled our complex needs with the utmost efficiency. Very personable and professional.
It wasn’t a seamless “get” as it should have been. But issues taken care of pretty promptly and still would highly recommed SSFCU because of their extrodinary customer service and staff.
My husband and I just purchased a home and we have our mortgage with Security Service. The service was outstanding from start to finish!
Very receptive a quickly accomplished what we needed
Very helpful and return my calls
Great customer service!
Great experiemce opening a checking account in our family trust. Have opened several CDs over the years prior to opening the checking account.
Very pleasant representatives !
The professionals at Security Services always give me fantastic service and are extremely helpful in assisting me in getting the best mortgage for my needs.
My wife and I have banked at this location for the last 30 years. Even though the credit union has changed ownership/management over the years the quality of service has never changed from excellent.
I have received financial advice that has helped me make decisions about investing and my retirement. I trust SSFCU to give me suggestions that are in my best interest.
Lead MRO Christy Reese assisted with very complex accounts and resolving the problems at closing time! Thank you, thank you , Ms Christy Reese
Much miscommunications especially after closing. Nasty letters from SSFCU but they keep on coming. Not sure what to do following several calls with SSFCU mortgage people.
Fast, online-bank comparable interest rates, and totally reliable. Why take a chance with an online bank that gives you the run around, when you can have peace of mind with this great brick and mortar institution?
Very easy setting up an account and the online/app is very user friendly love using it to transfer and keep an eye on dat money! The people are very nice as well!
Jenalyn was wonderful! She was very professional and showed to be excellent in what she does. The rest of the staff was very friendly and accommodating.
Brian Price and his team worked pure magic to get our loan closed, thank you so much for all your hard work in helping us secure our homestead!
After getting through the long, drawn out preliminary steps of the loan process, I was very happy with my closing agent. She was prompt and efficient.
Everyone I worked with was very knowledgeable and very personable and professional. My loan closing went smoothly with no surprises and the process was very pleasant. Thank you!
Security Service has been my go – to financial institution for the last 40 years because they are professional, offer very good rates on products and care about the customer.
My father originally opened this account over 50 years ago. I inherited his account and made no changes whatsoever. The staff is very user friendly and always very helpful.
Amazing experience, very fast to close on our HELOC. Would recommend their team to anyone looking to secure a line of credit in the future. Thank you team SSFCU!
Security ser. Feder. You’re employee’s that work at the location on 1604 n nacodogches in Santonio Texas are very friendly, and they explain all you’re questions and anextremely nice to senior citizens they take their time .cause some get …
From the first day that we contacted SSFCU the attention to helping to get the financing of our first new construction home an exceptional experience.
We refinanced our home with SSFCU. The process was simple and fast. Not paying closing costs is an added perk as are the lower monthly payments.
Christine recio was great in helping us thru our process answered all our questions. Ssfcu is a great bank as well, we have done business with them for a few years and are great.
Everything went very smooth. I was able to open the account completely online.
I will NOT recommend SSFCU for any type of mortgage loan. Customer service was cold, slow and not helpful at all. They forget that it is the members that keeps them in business. Go some where else for you mortgage needs!
Beware, be very very wary of this Bank.
1, They do no list on the online payment history, nor on the monthly statements …
AJ and Kandi from Taylorsville branch were so welcoming to us. I wish I found this credit union years ago. Excellent perks for having a checking account with this credit union.
Malina and the entire SSFCU Mortgage team are kind and efficient to work with. Mikey was excellent at closing. Great experience from a to z!
Security Service Federal Credit Union made my construction/mortgage loan easy and stress free, highly recommend this bank to anyone who is a first time home buyer!
Opening my account was a breeze. Everything was well explained and done in a timely manner. I will recommend Security Services two others!
Painless, stress free. Ms. Laura Cuevas was extremely helpful and efficient in this process. I would recommend using SSFCU for mortgage loans, they even paid up to $5000 of our closing cost!!!
Security Service FCU offered the best CD rates with flexible terms and the team member explained each program in detail. I have not found another institution that offers a CD that you can withdraw up to 50% with no penalty and still offered competitive rates!
I had great service at the branch
The only problem that I have is that I cannot finish setting up my account on line …
Jaron Parkin and his team did an outstanding job. I recommended friend and family to him. Thank you taking care of me and my family with such great guidance in this challenge time. David
Go back and listen the recordings of the conversations. Inexcusable lack of follow through with exception to the last young man named Philip who finally got the issue resolved.
It was an awesome experience. Jaron was with us the whole way, keeping us updated and informed throughout the whole process. Definitely recommend Security Service Federal Credit Union
Jennifer Huerta and team were wonderful to work with and made the process easy as well as receiving a great rate. Highly recommend Security Service FCU for a home loan.
Mr. Rhodes has been an excellent loan officer. Prompt with all details and did not tire in responding to my questions and concerns. I will recommend SSFCU to family and friends.
Kandi took excellent care of me when I asked questions about needs. I was able to get my questions answered. I would recommend Security Service Federal Credit Union to everyone.
Very good customer service from a wonderful young lady, Brittney Hasleton. I have not had a better experience at any bank. This is why I should take my business to Security Services.
Account changes were promptly addressed and completed.
Money was being taken from my checking account. The banker that helped me did everything she could to assist me. She opened a new account for me and she made me very comfortable. Her name was Beckie. Thanks Beckie.
I’ve been a happy member of SSFCU for literally DECADES. Their customer service is second to none.
I dealt with three people as I was doing multiple banking set ups. All three of the people I dealt with were knowledgeable, friendly, and efficient. In addition to that, switching several accounts over to them saved me money.
Jacob and his home mortgage loan team went above and beyond to provide excellent, “custom” customer service. I highly recommend SSFCU for anyone’s next home loan!
The process of obtaining a heloc loan with SSFCU was very rewarding and easy. Everything was explained with great detail and very easy to understand. I really appreciated the process of being updated every step of the way with the status. …
Ms Tami was awesome to show and explain me my options. She was very helpful and knowledgeable to all my questions. Thank you Security Service I hope to do business with you for a very long time.
My Loan Officer and the team at SSFCU were excellent and very professional while securing my 3rd mortgage with them. They will continue to get my business and I will recommend them to ALL of my friends and family.
Hassle free refinance process. I wish I would have originally gotten my loan through Security Survive Federal Credit Union. They truly did cover all of my closing costs. I was very impressed when i found out that someone could meet me at …
Christine was professional and easy to work with. The loan closed seamlessly as expected within the respective timelines. Thank you for refinancing us into record low rates.
Mortgage refinance handled quickly and professionally. I have obtained some 6 mortgages over the last several years and hands down SSFCU was the most efficient and expedient.
Easy to apply online. Great rates.
I would just like to know… who hires these people?! They are all INCOMPETENT. And at every location! Have been in the process of selling my home and the closing date has been postponed 3 times because each time these people did the paper …
1. It takes hours to get a hold of anyone
2. It’s almost impossible to make a payment from another bank
3. App sucks …
I’d used SSFCU in the past; switched to USAA and PFCU, after I moved from TX. Recently I was looking to refi and a family member, who’d just closed one herself, referred me SSFCU’s Sr Mtg Loan Advisor Daniel Bonney. What a game changer! …
I have joined Security Service in 1989. Ihave always been happy with their services. Their CD interest rates are always very good and competive with other credit unions and banks.I always encourage the younger generation to open Savings …
I just wanted to say “thank you” for the impressive handling of my mortgage refinance loan. From beginning to end, it was handled by real professionals who were courteous and responsive.
Security Service FCU went out of their way to meet my needs, especially Earline in the South Jordan branch. I really liked them when that branch was Beehive CU and they seem to have even better options now, along with great customer service.
SSFCU’s Mortgage loan interest rates were lower than other lenders that we compared to so we choose SSFCU. However, the loan adviser assigned to us was very pushy/aggressive on the phone trying to influence us on which type of loan to …
Excellent 👌 for adding car loan, very easy to go through the process and stayed, understood everything, walked through the whole steps making sure I understood. …
Laura and all other persons assisting in the home purchase were knowledgeable and efficient in all stages of the home buying process. I received speedy responses every time I reached out and all concerns were always addressed comprehensively.
Security Service FCU strives to meet their members’ financial needs in a rapid and supportive way. Their loan team communicated with us, during every step of our home equity loan process, either by email and phone calls. SSFCU is top rate, …
So easy, my CSR was great.
It was a little stressful I had not refinanced my house and 16 years I am I forgot home much paperwork needed but,I wish they would have been more specific what documents where needed, I felt like the commission was not there . I do …
Refinancing my mortgage from Wells Fargo to Security Service was an easy process. I Recommend Security Service because they were very helpful in making sure everything was done right.
This was a terrible experience. I have banked at SSFCU for 28 years and have normally been pleased. This time it took me 5 attempts to open an IRA Savings account, open a 2019 Roth IRA CD and to transfer the IRA Savings to a new IRA CD. …
It has been a long time since I have been to a bank where they went out of their way to help me overcome a challenge. The Bank Officer, Kaitlyn, and the Manager, Amanda, are two exceptional people! I’m now working to move my business banking there.
I went in to open an account, was helped by Claudia Garcia who did a phenomenal job assisting me with understanding how everything works. She is extremely efficient at her job and a great asset to Security Service.
My Account Rep. Inside the Branch was Awesome! She Helped me get everything Set up Correctly and She Notarized a document for Free as well. Great Service! Bravo!
We financed our home here. There were many set backs. At one point because the sellers couldn’t find the deed they cancelled our loan and the next week redid it with a higher interest rate. We had to resend the same paperwork multiple …
Security Service Federal Credit Union is outstanding in customer service weather it be in an Auto loan, Home mortgage or other financial needs. I have been with them for over 4 years and they have always provided me with the answers and services my husband and I have needed.
Was on the phone for over 30 minutes. The rep was very patient.
Sunstates security captain Thomas pinner makes his employees come inn to work while intoxicated being Armed. They also have employees passing out on sites from sleep deprivation working 70+ hrs a week. His manager sanchez does abdolutely …
This SSFCU rep. was very good of what she does. The process went quite well, I (we) were there in waiting area no more than 5 minutes and had 2 CD done at no time. Thank you and please keep up the good work.
Heralinda Macias made opening a checking and a saving account so easy! she was so nice, gave me helpful advice, and made sure I understood everything I was signing up for. 10/10, very satisfied with my visit! 🙂
Had the pleasure of working with Malina, Mari, and the SSFCU construction loan team. They were amazing from start to finish and always kept in great communication. I highly recommend them. Thank you.
I went to SSFC for a home loan and could not have imagined a more frustrating, drawm out, and unprofessional experience. I would highly advice anyone to avoid there services (at least in this department) despite the good deal they provide …
We could not have been more pleased with our experience on Tuesday with every aspect of the customer service. Cindy was extremely knowledgeable, efficient, and helpful. My Mom, who is 88, Absolutely loves her and said she was “so nice and …
Excellent service for getting my home equity loan taken care of. Thank you Security Service Credit Union. I have been a member for over 30 years and will not be going anywhere else for my banking needs.
The procedures were well organized.
The staff were well trained and very courteous. …
Terrible. Online banking app is terrible. Hard to get in touch with a human. They charge for a basic checking account. I’m cancelling all accounts. There are so many better options.
Good experience. It took us time to accumulate the required documents and the loan officer was very accommodating. We are very busy people and it was nice not having to bring our life to a halt for this process. Thank you.
We schedule a virtual meeting and it could not have gone any better. The SSFCU representative (Nora C. with the branch in McAllen) explained everything very well and was through. Thank you!
One call was all it took. Mr Rhodes and his staff keeps you up to speed on everything. Not a penny spent for the refinance. It took longer for the survey people to get their part done than it did to get all the paperwork done. Great …
Jaron exceeded our expectations. He is very prompt when things need to be complete. His communication is excellent. He made the mortgage process incredibly smooth and easy. SSFCU has the best mortgage department in the business!
Best Credit Union Ever awesome customer service!! Awesome Signature Loans and Credit Cards!!
My experience with Security Service CU was great! A phone call to start, an hour to email the (few) required documents, an hour at their office near my home to close and the deal was done. No fuss, no muss. My thanks to Daniel Bonney, Christine Loddeke, Sarah Selko and the whole SSCU crew for a seamless, pleasant process.
So far with the addition of the property taxes and house insurance, the experience has not been pleasant. I felt like I was not given enough assistance with the mortgage department to at least provide step by step instructions to add these …
Great customer service personnel and great service. 😃 …
Loan Officers are very professional on every level. Fast, accurate and friendly manners were also a plus. Definitely recommend for whoever need to get the mortgage loan or refinance. We’re 120% satisfied
I’m so glad I found SSFCU. This is by far the best home loan experience I’ve ever had. I tell all my friends and family about SSFCU. Especially working with Laura Cuevas-Hernandez has been a wonderful experience! Quick and responsive with all my questions, even if we are in different states and time zones.
The first part of the process worked very well. Our contact at the St. George credit union was very helpful. Malinda was also very good to work with and I always appreciated her professional approach to the loan process. However, I did …
My entire experience with Security Service Federal Credit Union (SSFCU) employees has been exceptional. The team does a wonderful job and they all provide great customer service.
I went in to the 78251 location to open a new account and was assisted by Edna Goyang. She took the time to explain all the features of my new account and Im so pleased by the customer service I was given. Usually banking interactions are …
The process in re-financing of my home was exceptional. Rob Villa was very professional and explained the process accordingly. All who were involved also made the process smooth. Thanks for all that you you and keep up the great work as well as your positive attitudes.
Always Courteous and professional. Great Credit Card protection and identity protection. Branch employees eager to assist with their knowledge and advice. Customer service locally and headquarters is outstanding and one is always appreciated for being a customer.
I have been with Security Service Federal Credit Union since 1979. They have supported me on anything. You can trust them.
From the time I walked into the branch of SSFCU, until the day I closed and bought my house was amazing. Dealing with Laura, and Sherry in Texas via email, and phone while we were getting everything put together was painless, and a …
Easy access to building. Personnel very friendly and helpful. Quick and easy setting up my account. Programs offered are real good. I would recommend Security Service Federal Credit Union to friends/
I’ll start with first person that took my application. She was very easy to speak with.
She listened and asked questions. She was very professional, but also made you …
I would recommend Security Services Federal Credit Union to anyone looking for a home loan, car loan, or even just a checking account. Best customer service around and they were very helpful in our refinance making the process simple and easy for me and my wife
I had a loan with them. They were horrible. This is a long term review. There management is unprofessional and the tellers are so slow and always in a rude mood. There campus location is discriminating. Found a better rate with RBFCU and they don’t charge for chk/sav…. will not be doing business with SSFCU. Stay away.
Easiest mortgage transaction ever. Apply, send in a few docs and the notary comes to you for the closing. Very quick and absolutely great communication throughout. Will definitely use them in the future as well.
The service from beginning to end was stellar.
What a world it would be if all transactions were as painless as this.
You all were enthusiastic staff members/team players working together to get it …
It was great quick and a very pleasant experience
This place is amazing for car loans, home loans, great credit cards, and several different savings & checking accounts, and investment plans. You can’t go wrong with SSFCU. Take it from me.
I had the displeasure of speaking with Emily about making changes to my renters insurance policy. From the beginning I could tell that she sounded annoyed just from her tone of voice, as the phone call went on, she would answer back very …
We first met with the manager (Mr. Galarza) at our SSFCU branch in Spring Branch, Tx. He was excellent in explaining the process and helped us with the required paperwork. From there it was smooth sailing and everyone involved was professional and courteous. Wonderful experience from application to closing!
I decided to open other accounts after buying car through dealer and having financing done with SSFCU. After a bit of a wait, Met with rep “Tomas”. Informative, friendly, efficient, and definitely helpful in the process of setting up …
Herlinda Macias was extremely friendly as well as professional. She answered all of my questions, and provided information I wouldn’t have thought to ask about. I was truly impressed by her knowledge and willingness to provide the best customer service I have ever experienced with signing up for an account.
They handled my request very quickly and called me to further answer any questions to speed up my request. Thank you SSFCU
While the service was good leading up to signing the loan, we were hit with a surprise when we closed on it that we had to hold on to it for 12 months or incur a pre payment penalty. This was not what we were told. We were too far in to …
I been with this bank since I first opened an account and I have enjoyed all services. As far as waiting, just patience is all that is needed. As big as San Antonio is it will always be busy around the city. I enjoy being a member with Security Service Federal Credit Union!
From the moment I stepped into the lobby, I thought I was home. The friendly smiles and greetings I received were wonderful. I waited to speak to someone about fifteen minutes, but, it seemed to be fifteen seconds. Stephanie took care of my …
They were very kind and helpful, doing step by step instructions to open an additional account for more than one individual remotely. It seemed like a difficult task but they made it very smooth and easy to understand. Thank you!
The Branch Manager and her assistant did their best to help us out. They solved all of our requests with patience and speed. They are very professional in their work field, and their service is awesome. I would strongly recommend them and the company to all my friends.
Stop sending me spam! I don’t have an account with you!
Austin Fenner (Colorado) was super helpful with getting everything read for our business account via a virtual meeting- now we only have to pop into the branch to sign and few things and we’re done! He was friendly, professional and personable- thank you, Austin!
Very professional, looking out for your best interest, very knowledgable, coutious, kind and patient.
I have had nothing but great experiences with Security Service Federal Credit Union. Their employees are amazing and they have gone above and beyond in providing great service to me in the 6 years I have been a member. I look forward to an awesome relationship with SSFCU for many years to come.
Called to create a new checking acct. on one of my savings accounts. They did it easily and fast.
Both our loan officer, Malina Valadez, and our loan processor, Lissette Garcia, were extremely helpful and knowledgeable. They were attentive to all our needs and concerns. The entire refinance process through Security Service Federal …
I wanted to transfer my banking to a local credit union. I tried to open a credit card with my having an “excellent” credit score. After numerous attempts and being told I needed to sign the application with incorrect mortgage data, I gave up. I’m sticking with the credit union with offices 2000 miles away.
I have been a member for over 30 years and always happy with the service. I recently divorced and as it always happens my credit went bad. But when I went to refi my house due to the divorce, the team was able to help by looking at my past …
Web services are easy to use and offer complete features.
I’ve been financing loans through this credit union for 8 years and was not a bit disappointed with the recent refinancing of my home. Daniel Boney was thorough and responsive. The process to refinance went smoothly, and the closing costs …
This is a small branch, there were 3 tellers working the windows. All busy with clients. I was third in line to be helped. A customer service person was in background working other business. When I said I wanted to open account she …
The loan process was slow at first. Then I realized emailing was the best communication. Rob Villa was quick to answer my questions. He let me know exactly what I needed and I sent every document through email. Had some hiccups but they were quickly resolved through email. Great experience and the loan was approved quickly.
We needed a home equity loan and security services had the best rates and the best deal. Laura and the Team were able to get our loan approved and closed within a month. Thanks security service federal credit union. We are really grateful.
I don’t stop by here often because I do most of my banking elsewhere but Nikki just happened to ask to chat with me a bit about their services and she was very helpful but yet was not pushy at all. She was very informative and really gave me a lot to think about for sure. Overall great experience. This was the Fountain, CO location.
Tier 1 issues…They trained escalate nothing…frustrated dealing with Security Service Federal credit union…The might be another credit Union better customer service sad 11 years it’s time to change.
Took over 4 months for a simple refinance. We could not get questions answered. We could not get calls or emails back. They took so long that they had to start the loan process over. Key information was not sent before closing. Closing docs …
I absolutely love my credit union! And the people that help me. I have worked with A.J Hyde now a couple of times. She is amazing!!! And the staff at this branch is not just courteous but they are so consistent on being urgent and quick …
Had the best experience with SSFCU , Ayisha Mitchell customer service was exceptional, she was very informative and helpful with the financing issues I encountered made financing a car through SSFCU so easy that I wouldn’t hesitate to use them again. Thank you Ayisha for all your help.
I was impressed with the speed of their service. I found them to be really customer frendly
Always able to help me when I call and provide great benefits
Allan was our mortgage loan advisor and did a wonderful job walking us through the process. He made it easy and we were able to refinance with a good rate. I’ve been with SSFCU for 5 years and plan to be a life long customer. Thank you!
Easily applied by phone…email was a breeze…..no problems
I did it entirely online and the process was super smooth.
extremely helpful understanding my needs and caters to the needs. professional
Branches in Utah and Colorado a big huge plus. I know of no other credit union with Branches in both Colorado and Utah. There Branches in Utah County are in the very best excellent location’s. Their Pleasant Grove branch next to a major …
Opening my new Money Market Plus Account was seamless.
I recently obtained a loan from Security Service. This is my second time obtaining a loan from them. The team at Security Service was great to work with. They had very competitive rates and products. They processed my loan very quickly. …
Sarah was absolutely great. She listened to what I described as my needs, and she took the appropriate actions. I walked out of there with an appointment so see Fred Garza (investment advisor), who also turned out to be great help. I have …
Love this Credit Union! I do not use anyone else! At my local branch I am always greeted by name and am well taken care of. Just closed on my first home and it could not have been a better experience. From the GM at my local branch, the …
I went on line and filled out the lot loan application. After three days of waiting I had to call in and ask what the deal was. They then told me my loan was too small for a lot loan. Would have been nice if they A. published their minimum loan size, B. Call or email you to let you know.
Security Service has hit the toilet in terms of customer service. Even the “Presidents Club” is a joke now.
When you call, you’re met with inexperienced or clueless staff, or you’re put on …
Very easy to open an account, just wish the employee was a little more excited. I tried to hint that I was interested in their car insurance and she just let me know they started it a year and a half ago, didn’t bother to try and give me …
I have always had positive experiences with SSFCU. With car loans, normal banking and several special requests, they have been consistently helpful, professional and knowledgeable. I am impressed and appreciative!!
Extremely slow, unresponsive, disorganized, and increased my rate once I was under the housing contract. They tried to increase my closing date to 45 days away, which my realtor said he has never even heard of in Colorado. I entered a …
Opening up a new credit card has never been easier. All of the represenatvies that helped me were fantastic and got me everything I needed/asked for. Cannot wait to start using this card when it comes in.
Vianca is absolutely amazing. She helped us with our 2nd child to open up an account. She was extremely helpful Friendly and knowledgable. She is a wonderful person and employee. What a blessing.
my checking and savings accounts were compromised and I called you on Friday Feb. 4th for help with getting it taken care of. Since then my accounts and credit card were closed and new accounts reopened. However, as I have no access to my …
Process to apply/request an HELOC was horrendous. Nobody kept me in the loop. Had to wait for snail mail to get updates which were 7-10 days delayed. They didn’t correctly process the application to begin with, and Inhad to track down somebody myself to get updates. Never coming back here for Loans/ Lines of Credit. SMH
We have been banking with SSFCU since the 1990’s. They have been an outstanding financial institution for us!! The Consumer loan department went well above and beyond to get us our loan quickly! All businesses have suffered as a result of …
Applied for a car loan and only received approval but never heard back. I have received better service at other credit unions. …
The staff is very helpful. I was worried that moving to Greeley I would lose the excellent service I had at the Longmont Branch.
Very easy and fast. Requested it and was approved in a matter of minutes. I’m loving SSFCU so far. Only been a customer a few weeks, but you’re already outshining my current financial institution. I will be moving everything over to SSFCU in the next few months.
My mom called and spoke with Allan in the Mortgage department. She made it clear at the beginning of the conversation that she was NOT going to apply for a home loan but simply inquiring about the process for buying a house as she is …
In the end Security Federal came through. Thanks mostly to Azalia and Scott Cooper. Also Ruby. Good people. Azalia really followed through even though initially this wasn’t her job. My IRA CD trustee to trustee transfer was handled …
If I could give this place negative stars, I would.
The Toyota of Boerne salesperson who helped me set up my last car loan highly …
Easiest process ever to open a bank account online. Simple and fast!!
I am very happy with the treatment of the staff that helped me. Very kind, patient and professional.
I went into the branch to set up some additional accounts and worked with Crystal Campbell. She was simply amazing and a wealth of knowledge. She was personable and made the experience very pleasant. She went above and beyond to provide us with info on other services as well. Really appreciate her customer service.
Very effective easy online set up and my aunt and sister bank with y’all as well. Thank you
The personnel were understanding and very helpful in solving our problems!
I loved how fast and easy it was to establish the money market plus online. The account was established and funds transferred within minutes.
I wasn’t going to leave a review, but after reading a few and seeing I wasn’t the only one getting bad service I’ve decided to leave one. …
SSFCU has provided us with many of their services. They are truly helpful to their customers.
The customer rep who help me made everything go smoothly. I was able to switch my card very easily
Very pleasant experience opening a Money Market account. Did the whole procedure online. Very easy and I’m excited to see what I can earn.
I cannot remember the lady’s name, but she was a gem! She was patient and helped me get an Experian account to unfreeze my credit report. She made the process of opening a new account so easy!
The process was easy. My representative was very knowledgeable, she took the time to explain my options. Thank you!
The SSFCU Reps were very good at fixing the problems associated with my accounts. Friendly, fast and efficient in every way!
Opened the account on-line, dropped off because of time. Re- opened the account again on-line, needed owners (3) IN PERSON at the branch, started this process before Thanksgiving, it’s now 12-15 and still not complete, waiting for the electronic people do do their thing. Maybe by Christmas??
This is a VERY HARD credit union to get transactions done. Online, nope. Over the phone, forget it. Very PAINFUL to try and make an auto payment! I’m only here because the dealer financed my auto thru these guys. I will be gone before my 2nd payment is due. Jeeeeeeeeeez, this institution is terrible!!!!!!!
I had moved out of state for a few years and subsequently moved my banking with me. Now that I’m back, I reopened my account with SSFCU and was happy to receive the same professional yet friendly, courtesy service I had always known with SSFCU.
Tried to open account online. Response indicated I would be called. No one ever called. I called twice before I was patient enough to WAIT. Once a live person answered I was able to open the account after going through details that seemed …
Joseph was an excellent person to work with. He opened my new account within minutes and was very pleasant. Memorable experience! I love my new bank!
I called to check on whether a text from “SSFCU” was real or spam (it was spam), and Belinda did the quick investigating and reassured us. She also introduced us to the Money Fund Plus account and described how it would be better than our …