My experience with Senior Care has been nothing but great. The administration is knowledgeable, supportive and thoughtful. The EMTs/Paramedics are well trained and have excellent interpersonal skills.
Very inaccurate about the time. We’ve been waiting for over two hours for a pickup which should have arrived in 15 minutes. They kept saying that they would be here in 10 minutes.
They transferred my dad from his nursing home to the a hospital that was not on his paperwork 😡😡😡😡😡. I find that extremely unprofessional for them to do that to someone in bad condition. Took them hours to fix this problem. He could’ve died …
THEY ARE ANGELS ON EARTH! MR. WILL GERENA, ALEXIS HENDERSON AND ELIZABETH VENEGAS WERE SO COMPATIONETE AND GAVE THE BEST CARE TO MY MOTHER. (86 Y. OLD FEMALE). …
Horrible experience I have been waiting at the hospital since 4pm .it’s now 9 pm I am still waiting. I kept calling only to be giving the heave ho..,,just terrible.
Had a wonderful experience with Danielle and Olga from the Brooklyn base. I give them a 10 star service review and they are awesome. Thanks Danielle and Olga….
i had to give a star to write this.I was driving on Sunrise Hwy just past Rockville Centre when a family of Goose”s were walking across the street in a line as they do.I slow up as does everyone else and wait.A Senior Care EMS truck sees …
Unprofessional, Disgusting, incompetent, arrogant. Always late and very rude. I waited 5 hours for a pick-up and when they finally came they didn’t even apologize. They had a don’t ask don’t care attitude as if they were indispensable. Worse service ever. If their were a space for 0 star then that would be it.
If I could give no stars I would. Received a bill from them that my 27 yr old son was transported to a hospital. He never rode in their ambulance or seen at the hospital where he was transported. Today received a letter from collections. I …
Absolutely the best ambulance and transportation company I’ve ever dealt with. Super responsive to our needs, always serving with a smile. Highly recommended.
I’ve called senior care on two circumstances. They have been very helpful and understanding of my needs. I didn’t want to go to my local hospital so they took me to LIJ. Much appreciated.
The worst, the bottom of the heap, very disorganized and no one seems to know what they are doing on the phones. RUN AWAY dont let your loved ones use this mess..
Waited at South Nassau for two hours for transport from ER to home. Totally unacceptable! The ER called several times I called personally one only to be told they’ll be there. First it was 3:00 then they said in 45 minutes by 4:20 Erica …
One star is even too much for them. Had my dad waited over 2.5 hours for the car to arrive and customer service is extremely terrible. Would put you on hold for 15 mins. Had to hang up and tried to call again. Do not use senior ems!
We are all so impressed with Senior Care! This was the quickest response to our clinic that we’ve experienced and the EMTs were super friendly and professional. We wouldn’t want anyone else!
Senior Care – Be careful with these guys. They want you to pay for expenses up front rather than deal with Medicare. A family member had to be transported outside the covered radius for ambulance transportation because no nearby …
If I could give them zero stars I would. Terrible service, over 2 hours late for pick up, my mother missed her medical appointment because they were so late. $130 for a 30 block ride. Disgraceful
When my grandma needed, they were fast, corteous and extremely dedicated. I’d recommend to anyone who needs fast and reliable emergency transportation.
Senior Care ambulance arrived quickly and the two EMS young women were efficient and tenderly managed my 98 yr old father with comforting words and were able to get him out of his bed without frightening him. Excellent service!
I give 5 Stars!!! Because the Professionalism, Respect and Caring of all the EMT worker whom have pick my Momma and I up from various places. Normally their on time, But sometimes due to other Emergency pick ups and bad weather it could be …
Like many here stated, they got 1 Star because that’s the lowest you can give to leave review. In my life I have never dealt with such level of inefficiency and lack of compassion. The hospital used their service to transport my dad home …
Ali and Gabi came to us when my father needed to be transported. Both are awesome and very professional , caring, considerate individuals. I am so thankful that they came to us at hour of need. 5 star for sure!!!
I’ve never personally used them however my moms doctors office called them to pick her up and transport her to the hospital. She is a cancer patient whose numbers were extremely low so they wanted to ensure safe & secure transport. 5pm the …
I only give one star because you have to the drivers for the most part are ok I’ve had horrible service with them for my father who has stage 4 throat cancer and has to be taken to radiation and chemo therapy they are consistently late or …
Absolute worse possible service I’ve ever seen. Driver was 20 minutes late for no reason. Was not told and forced to share with another person, the driver is rude, mostly staring at his phone and leaves the doors and windows open on a 90 …
I worked here as an emt for a year. After a while it was very obvious that the company cared more about money than they did about patients. Seniorcare has a problem assigning and sending out calls, that would lead to us emt’s sometimes …
Amazing service. They do care about you and try to help the best they can. Definitely my go to for any emergency. I recommend and thank you for taking care of my grandmother by getting her where she needed to be as soon as possible.
Jesus Vasques has a green light to run the AMBULETTE side to the ground not to mention James Heffren also. They are the worst by ANY categories you can imagine. Worst pay for the amount work and driving you doing all over NYC including Long …
When you call to inquire about a specific time of arrival they are very blunt and short. The speak with no empathy. It’s clear a training in customer care would do these workers some good. Absolutely RUDE
I reached out to someone I know in the company during professional week for my school. I asked them if there was any way I could have someone volunteer to come to the school and talk to my pre-K students and possibly give them the …
My neighbor called 911 for me in March when the city was shut down during Covid. They said under normal circumstances they’d take me in for a workup but they advised me not to go because hospitals were so dangerous. Eight months later I …
My mother needed to be transferred from a hospital to a rehab facility. I got a call saying SeniorCare was unwilling to transport her unless we paid a deductible up front. I explained that I was in court and asked them to bill me. They …
I waited for almost one hour for them to come take my patient for her appointment. I called them three times and each time they said that they were 15 to 20 minutes away. They just didn’t care about the fact that my patient is extremely sick and had to get to her appointment. They are the absolute worse
Hospital arranged this service to transport a friend recuperating from a car accident to a rehab over an hour away in rush hour traffic. They recommended an ambulate. First my friend was picked up from the orthopedic floor and left in the …
Terrible service. We recently needed transport to the hospital. The overall care by the EMTs was half-hazard, and I serious doubt their competence if they were faced with large health issues. Further, the “company’s GPS” gave a route to the …
EMTs and drivers wonderful. THEY deserve 5 stars. The billing practices HORRIBLE. You think you have resolved an issue only to find out that they have opened a new account for each time the service is used. AND if the transport is coming …
10/22/2020 – I was recently transported by this so called ambulance “service”. The EMT was extremely rough with me and treated me like a sack of potatoes. No compassion whatsoever and very unprofessional with vulnerable patients. I may have …
Picked up my husband 720pm from the hospital when he was supposed to be picked up at 400pm to be taken to rehab. Then he was left alone in the ambulette and the driver went to get another patient. I was never informed he would-be sharing a …
My mother is in the process of being transported from north shore hospital to a rehab center all the way east. They loaded her first and then locked her in the transport vehicle while going to collect a 2nd passenger and now they Are …
I had rapid labor and when they arrived they misplaced one of the umbilical cord clamps (which I found on the counter a week later) and didn’t clamp me and then the wrapped my baby in cotton. He arrived to the hospital with severe …
A few years back, I called SeniorCare ambulance for my pregnant cousin. We didn’t want to call 911 because the fdny ambulance would take her to the nearest hospital which wasn’t the hospital of her choice. The SeniorCare staff arrived …
Terrible experiences multiple times. They strand you with a wheelchair patient for hours waiting for a ride after an appointment. Booking times mean nothing and patients are treated like inhuman packages.
More like Senior DON’T Care! My father was in a facility for short term rehab. He was transported to his doctor appointment by this company. We were instructed to call when we were done for pick up. It took them 2 1/2 hr to pick him up!! …
If I can give them negative 100 stars I would but they are lucky the system is MAKING me put one star at least. Can anyone imagine that I have been waiting for their service to take us home for 10 hours? It sounds like a funny movie clip …
Not okay. I was run over on my bike and called 911. Senior care showed up and did a quick assessment. I did NOT drive with them, I did NOT sign anything nor did they advise me of a cost and now they are sending me bills. I’m not even a …
My wife was recently transported from hospital to home in Brooklyn and the crew could not have been more professional, compassionate and responsive. You could see they really cared and did all they could to allay her fears. …
Rebecca Song and Danny Woo,unit#212.
They both made me feel safe.I enjoyed there sense of humor as that made me relax.They are truly an asset to your company. Many thanks
I have had to use their services on more than one occasion and they were efficient and very caring. Stayed with me until I was checked in and foĺlowed up. I could not haved asked for better
I’ve been waiting over 3 hours for a transport back to the group home with my client . We have been waiting since 10pm .it it’s now almost 1 am in the morning. Every time I call they keep saying another hour. Very unprofessional and nasty. …
Very pleased with the entire experience. My mother is very elderly and each time we’ve called 911 the only option has been to go the nearest hospitals which are all unfortunately two-star hospitals. Luckily she was not in critical …
I was being transferred from Brooklyn Langone Hospital to Sheepshead Rehabilitation and nursing Center and the EMT’s were wonderful and caring. They made sure that every move was okay with me. Roberto Toro, Chyna Brown & Emily Ramirez …
Can’t express my gratitude for Ashlynn and Jordon enough. They were professional, considerate, and moved quickly all while making sure that my mother was safe and comfortable. They also went above and beyond to make sure that the ED knew she was there and needed attention. Thank you both so much.
I applied for employment here as a dispatcher (a position for which I’m more than qualified) and I never received any further correspondence from them on whether or not I got the job. Its obviously “not” and I’m pretty sure I know which …
This company is one of the most poorly run organizations I’ve ever encountered. They sent me a bill for services (I did not call them, the doctor I was at called them to transport me from one facility to another), showing a higher balance …
My experience with Senior Care has been nothing but great. The administration is knowledgeable, supportive and thoughtful. The EMTs/Paramedics are well trained and have excellent interpersonal skills.
$11/hr ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ …
Awesome
Excellent service.
Garbage.
Love this company!
Great people
Excellent care , thank you.
Caring, considerate team.
Amazing work green team!
compassion. care. professionalism.
Phenomenal service and professionalism.
Highly recommend. Fantastic
Senior Care EMS is the best!!
A horrible service staffed by miserable human beings.
Very good company. A+ service. Thank you very much
Awesome customer service and very friendly and professional ambulance team.
Driver go on a joy ride to increase the mileage so they can bill you a higher amount
What great service!!!
Professional and compassionate. Highly recommend
Best PRIVATE EMS COMPANY. And I’ve worked for a few. Extremely organized.
Great service. Amazing transportation
Thank you so much
Awesome service! Shout out to Julia Rodriguez and William Aponte :)) Friendly, professional, very receptive and satisfactory service!!!
Always great patient care!
Great place to work. Surrounded by people who truly care for your wellbeing.
Transported my father. Pleasant experience
They just asked for my name and do nothing and now they charged me for $350.00
A highly professional and well run operation. They strive to give their all to their patients.
Great customer service
Worked with them on a few occasions. Always professional and courteous
Very inaccurate about the time. We’ve been waiting for over two hours for a pickup which should have arrived in 15 minutes. They kept saying that they would be here in 10 minutes.
They transferred my dad from his nursing home to the a hospital that was not on his paperwork 😡😡😡😡😡. I find that extremely unprofessional for them to do that to someone in bad condition. Took them hours to fix this problem. He could’ve died …
What amazing care!!
THEY ARE ANGELS ON EARTH! MR. WILL GERENA, ALEXIS HENDERSON AND ELIZABETH VENEGAS WERE SO COMPATIONETE AND GAVE THE BEST CARE TO MY MOTHER. (86 Y. OLD FEMALE). …
Horrible experience I have been waiting at the hospital since 4pm .it’s now 9 pm I am still waiting. I kept calling only to be giving the heave ho..,,just terrible.
Always a professional crew on scene with a caring hand. Great response times!
Very respectful to the patient and family while treating and transportation.
I can’t say enough about the kindness and professionalism of the SeniorCare team. Thank you for all that you do!
I was transported to a nearby hospital by a SeniorCare Ambulance & team a few weeks ago, and they demonstrated courteous customer service!
Had a wonderful experience with Danielle and Olga from the Brooklyn base. I give them a 10 star service review and they are awesome. Thanks Danielle and Olga….
Absolutely fantastic experience. If there were six stars I would need to check it too.
i had to give a star to write this.I was driving on Sunrise Hwy just past Rockville Centre when a family of Goose”s were walking across the street in a line as they do.I slow up as does everyone else and wait.A Senior Care EMS truck sees …
Excellent service. I highly recommend these guys for all your EMS needs.
Unprofessional, Disgusting, incompetent, arrogant. Always late and very rude. I waited 5 hours for a pick-up and when they finally came they didn’t even apologize. They had a don’t ask don’t care attitude as if they were indispensable. Worse service ever. If their were a space for 0 star then that would be it.
If I could give no stars I would. Received a bill from them that my 27 yr old son was transported to a hospital. He never rode in their ambulance or seen at the hospital where he was transported. Today received a letter from collections. I …
Had a great experience! Thanks!
Absolutely the best ambulance and transportation company I’ve ever dealt with. Super responsive to our needs, always serving with a smile. Highly recommended.
As an employee of more than 5 years I humbly submit that SeniorCare EMS is the premier ambulance company in NYC. I trust them with my life.
I’ve called senior care on two circumstances. They have been very helpful and understanding of my needs. I didn’t want to go to my local hospital so they took me to LIJ. Much appreciated.
The worst, the bottom of the heap, very disorganized and no one seems to know what they are doing on the phones. RUN AWAY dont let your loved ones use this mess..
Waited at South Nassau for two hours for transport from ER to home. Totally unacceptable! The ER called several times I called personally one only to be told they’ll be there. First it was 3:00 then they said in 45 minutes by 4:20 Erica …
One star is even too much for them. Had my dad waited over 2.5 hours for the car to arrive and customer service is extremely terrible. Would put you on hold for 15 mins. Had to hang up and tried to call again. Do not use senior ems!
Need a job ready reliable and dependable hard worker.
EMS was very helpful assisting my grandmother. We felt safe and ambulance was very sanitized following all COVID precautions.
We are all so impressed with Senior Care! This was the quickest response to our clinic that we’ve experienced and the EMTs were super friendly and professional. We wouldn’t want anyone else!
At first I thought it said Señior in Spanish but than realized it’s a wonderful ambulance company.
Senior Care – Be careful with these guys. They want you to pay for expenses up front rather than deal with Medicare. A family member had to be transported outside the covered radius for ambulance transportation because no nearby …
If I could give them zero stars I would. Terrible service, over 2 hours late for pick up, my mother missed her medical appointment because they were so late. $130 for a 30 block ride. Disgraceful
When my grandma needed, they were fast, corteous and extremely dedicated. I’d recommend to anyone who needs fast and reliable emergency transportation.
Excellent team with an excellent service! They care, so it makes sense their name is SeniorCare!
Senior Care ambulance arrived quickly and the two EMS young women were efficient and tenderly managed my 98 yr old father with comforting words and were able to get him out of his bed without frightening him. Excellent service!
I give 5 Stars!!! Because the Professionalism, Respect and Caring of all the EMT worker whom have pick my Momma and I up from various places. Normally their on time, But sometimes due to other Emergency pick ups and bad weather it could be …
Like many here stated, they got 1 Star because that’s the lowest you can give to leave review. In my life I have never dealt with such level of inefficiency and lack of compassion. The hospital used their service to transport my dad home …
Ali and Gabi came to us when my father needed to be transported. Both are awesome and very professional , caring, considerate individuals. I am so thankful that they came to us at hour of need. 5 star for sure!!!
I’ve never personally used them however my moms doctors office called them to pick her up and transport her to the hospital. She is a cancer patient whose numbers were extremely low so they wanted to ensure safe & secure transport. 5pm the …
I only give one star because you have to the drivers for the most part are ok I’ve had horrible service with them for my father who has stage 4 throat cancer and has to be taken to radiation and chemo therapy they are consistently late or …
Absolute worse possible service I’ve ever seen. Driver was 20 minutes late for no reason. Was not told and forced to share with another person, the driver is rude, mostly staring at his phone and leaves the doors and windows open on a 90 …
I worked here as an emt for a year. After a while it was very obvious that the company cared more about money than they did about patients. Seniorcare has a problem assigning and sending out calls, that would lead to us emt’s sometimes …
Amazing service. They do care about you and try to help the best they can. Definitely my go to for any emergency. I recommend and thank you for taking care of my grandmother by getting her where she needed to be as soon as possible.
Jesus Vasques has a green light to run the AMBULETTE side to the ground not to mention James Heffren also. They are the worst by ANY categories you can imagine. Worst pay for the amount work and driving you doing all over NYC including Long …
When you call to inquire about a specific time of arrival they are very blunt and short. The speak with no empathy. It’s clear a training in customer care would do these workers some good. Absolutely RUDE
I reached out to someone I know in the company during professional week for my school. I asked them if there was any way I could have someone volunteer to come to the school and talk to my pre-K students and possibly give them the …
My neighbor called 911 for me in March when the city was shut down during Covid. They said under normal circumstances they’d take me in for a workup but they advised me not to go because hospitals were so dangerous. Eight months later I …
My mother needed to be transferred from a hospital to a rehab facility. I got a call saying SeniorCare was unwilling to transport her unless we paid a deductible up front. I explained that I was in court and asked them to bill me. They …
I waited for almost one hour for them to come take my patient for her appointment. I called them three times and each time they said that they were 15 to 20 minutes away. They just didn’t care about the fact that my patient is extremely sick and had to get to her appointment. They are the absolute worse
Hospital arranged this service to transport a friend recuperating from a car accident to a rehab over an hour away in rush hour traffic. They recommended an ambulate. First my friend was picked up from the orthopedic floor and left in the …
Terrible service. We recently needed transport to the hospital. The overall care by the EMTs was half-hazard, and I serious doubt their competence if they were faced with large health issues. Further, the “company’s GPS” gave a route to the …
EMTs and drivers wonderful. THEY deserve 5 stars. The billing practices HORRIBLE. You think you have resolved an issue only to find out that they have opened a new account for each time the service is used. AND if the transport is coming …
10/22/2020 – I was recently transported by this so called ambulance “service”. The EMT was extremely rough with me and treated me like a sack of potatoes. No compassion whatsoever and very unprofessional with vulnerable patients. I may have …
One should never need their service but if you do, they’re in good hands. Kind. Respectful and quick. Highly recommend. …
Picked up my husband 720pm from the hospital when he was supposed to be picked up at 400pm to be taken to rehab. Then he was left alone in the ambulette and the driver went to get another patient. I was never informed he would-be sharing a …
My mother is in the process of being transported from north shore hospital to a rehab center all the way east. They loaded her first and then locked her in the transport vehicle while going to collect a 2nd passenger and now they Are …
I had rapid labor and when they arrived they misplaced one of the umbilical cord clamps (which I found on the counter a week later) and didn’t clamp me and then the wrapped my baby in cotton. He arrived to the hospital with severe …
A few years back, I called SeniorCare ambulance for my pregnant cousin. We didn’t want to call 911 because the fdny ambulance would take her to the nearest hospital which wasn’t the hospital of her choice. The SeniorCare staff arrived …
Terrible experiences multiple times. They strand you with a wheelchair patient for hours waiting for a ride after an appointment. Booking times mean nothing and patients are treated like inhuman packages.
More like Senior DON’T Care! My father was in a facility for short term rehab. He was transported to his doctor appointment by this company. We were instructed to call when we were done for pick up. It took them 2 1/2 hr to pick him up!! …
If I can give them negative 100 stars I would but they are lucky the system is MAKING me put one star at least. Can anyone imagine that I have been waiting for their service to take us home for 10 hours? It sounds like a funny movie clip …
Great Ambulance service. Knowledgeable billing staff and awesome EMTs and Paramedics.
Love their service. This is a team that truly cares and we are lucky to have them in our neighborhood. NY STRONG!
Not okay. I was run over on my bike and called 911. Senior care showed up and did a quick assessment. I did NOT drive with them, I did NOT sign anything nor did they advise me of a cost and now they are sending me bills. I’m not even a …
My wife was recently transported from hospital to home in Brooklyn and the crew could not have been more professional, compassionate and responsive. You could see they really cared and did all they could to allay her fears. …
Rebecca Song and Danny Woo,unit#212.
They both made me feel safe.I enjoyed there sense of humor as that made me relax.They are truly an asset to your company. Many thanks
Truly a scam of a company – uneducated EMTs and poorly equipped (didn’t even have hand sanitizer!). …
I have had to use their services on more than one occasion and they were efficient and very caring. Stayed with me until I was checked in and foĺlowed up. I could not haved asked for better
I’ve been waiting over 3 hours for a transport back to the group home with my client . We have been waiting since 10pm .it it’s now almost 1 am in the morning. Every time I call they keep saying another hour. Very unprofessional and nasty. …
Very pleased with the entire experience. My mother is very elderly and each time we’ve called 911 the only option has been to go the nearest hospitals which are all unfortunately two-star hospitals. Luckily she was not in critical …
I was being transferred from Brooklyn Langone Hospital to Sheepshead Rehabilitation and nursing Center and the EMT’s were wonderful and caring. They made sure that every move was okay with me. Roberto Toro, Chyna Brown & Emily Ramirez …
Can’t express my gratitude for Ashlynn and Jordon enough. They were professional, considerate, and moved quickly all while making sure that my mother was safe and comfortable. They also went above and beyond to make sure that the ED knew she was there and needed attention. Thank you both so much.
I applied for employment here as a dispatcher (a position for which I’m more than qualified) and I never received any further correspondence from them on whether or not I got the job. Its obviously “not” and I’m pretty sure I know which …
This company is one of the most poorly run organizations I’ve ever encountered. They sent me a bill for services (I did not call them, the doctor I was at called them to transport me from one facility to another), showing a higher balance …