We’ve had Service Electric for almost 3 years now & have had no issues!! The pricing doesn’t increase some crazy amount like other cable companies. When the price does increase, {Was less than $5} I was properly informed. …
I had a wonderful experience with Service Electric. Duran my technician went out of his way to ensure that our internet issue was taken care of. Thursday he helped get me back online and Friday morning he showed up to fix the issue completely. I cannot thank him enough for helping us out!
I just moved into the Service Electric area and had a great experience with setup and installation for cable and internet. They arrived at 8:30 am and got right to work. Julian did my installation and he was so helpful, friendly, and knowledgeable. He really made the experience great. Thank you!
The installation was easy and fast. Our technician was super helpful and knowledgeable, and he was able to make practical recommendations about where to put the routers for the best internet experience. Definitely one of the better service installation experiences we’ve ever had.
Jason called prior to visit and arrived promptly. He was very pleasant and knowledgeable. After the installation, he had me check that everything was functioning well. He replaced any equipment that was outdated. He checked the outside …
Mike was great. Extremely knowledgeable and friendly. In my opinion he went above and beyond the call of duty to help me understand why I was having so many connection issues. He redid all my wiring and my cable’s working fantastic. Give Mike a raise
Super happy with how fast I got someone in the phone. My service technician Jonathan for the install was courteous and efficient. He was timely and I didn’t have to waste a whole day waiting around. Thanks so much!!!!
Absolute garbage. Prices are too high for the speeds. When calling for tech support, we’ve only ever had either rude or seemingly clueless representatives. We were told that despite having no internet, they couldn’t send a tech for 5 days. …
We have been with service electric for over 30 years and until about 5 years ago it was wonderful. I have since had nothing but issues with their service and would not recommend them at all. Their support is terrible and their service is …
Johnny was very professional and polite. They called me to alert me he was coming ahead of time. I bought my own modem router combo and there were no issues setting it up. I ordered the 50mbps service and after setup, ran a speed test that …
I received a 30 minute call ahead and My technician arrived on time. He was very nice, kind, knowledgeable and friendly ! He was in and out in minutes and made sure every worked!
Great customer service, from start to finish, from first phone call to install! Technition was very polite and informative. Install was simple and fast! Happy with my the high speed internet service. A lot fast speed now than what we had before for about the same price too.
When I called Service Electric to get the service process started, there was an option for new customers to hit #2. I did so & proceeded to wait for 12 minutes on hold until a representative came on to assist me. Not a great first …
My technician Curt was very professional, knowledgeable, very organized and neat. He was also very insightful and made a good recommendation as to how to organize my equipment to get the most out of it. He’s a great asset to the …
Brian was sent by his company to do a transfer for my new home. He was very professional and made things to work smoothly. He did a great job & I’m happy to be a customer & got the service asap. We need more people like him to represent Service Electric👌 …
Terry did an awesome job of making sure both TV and Internet were setup and working properly. He also took the extra time and steps to make sure that I understood how to get the best service from the installation package I chose. I greatly appreciated his time and effort!
The technician Omar who came to install my internet service was very friendly, courteous, and worked quickly. He was able to help me with my questions and get the job done in a reasonable manner.
Our SECTV tech, Jason, was super friendly and helpful. We added a whole home TiVo system, with 4 TVs, and a whole home Eero WiFi System. The install was done with extreme professionalism. When looking for the best service provider in the Lehigh Valley, I highly recommend SECTV!
So extremely disappointed. I initially scheduled an appt on September 3rd for a technician to come Saturday Sept 11th during the morning. On the day of, No technician showed nor any communication if he/she was running behind. After …
Mark came out on two occasions and each time he went above and beyond to make sure that we understood the products (phone, internet and TV). He was extremely helpful, knowledgeable and patient with our questions and made sure we were 100% …
Jason was amazing. Very helpful and efficient. He came in got the job done and even helped me upgrade so that I have the best connection for my whole home. He was friendly and explained everything in great detail. So happy I switched.
Adam did a great job setting up our service today. He called to let us know he was coming, he knew exactly the services we had ordered and had the right equipment with him. He answered all our questions and showed us how to use the equipment he installed. We definitely appreciate the great job Adam did today!
I just started with Service Electric and my tv was not working. John came and was wonderful! He explained everything in detail. He let me know the different scenarios and walked me through the process. He was quick, accurate and got the job done. I highly recommend this company.
I like the people who work the customer service area. They are saints. However, I am constantly flustered by how this company functions. They just send you random things, start charging you for them, then tell you you need to drive them to …
Couldn’t have been more pleased! Phone reps were knowledgeable and friendly. The installer was on time and personable. Already more pleased with this company’s employees and service than the other guy (Verizon) and we just switched. Thank you Joe.
Steven got here relatively close to the start of my wait time and was very professional and made sure everything was working properly before he left! Couldn’t have asked for a smoother installation!
Mike G was great! He explained everything well and was a very nice and professional guy both times he was here. Fixed everything quickly and my internet is now working better than ever. Thanks Mike and Service Electric!
I had a serious phone problem and needed it fix right away. Thanks to Jay I was back up and running in no time. He was very kind very professional and not only answered my questions but gave me some helpful advice while fixing the issue. I highly recommend.
Heath was excellent. Handled my issues completely and with total confidence. Very friendly and safe per COVID-19. On time for the appointment. A fine example of a quality service person. …
The installers were courteous and professional. The installation was smooth and completed in a short amount of time. The customer service people were also courteous and professional as well as very helpful. From the time I first called until the installers left everything went smoothly and exceeded my expectations.
Our tech was very knowledgable and courteous. I appreciated that Service Electric wasn’t so “COVID-phobic”. Reasonable rates.
We’ll be loyal customers for many years!
Mark was fantastic!! He ran new lines in the house and we still had a problem so he went outside and replaced the 30+ year old line on the house and everything works great!! He went above and beyond for us and gave exceptional customer …
Jason was very professional and very informative and friendly, it’s a pleasure to know that there’s still people out there that care.. thank you Jason…😊😊😊 …
I had a great experience with an amazing customer service rep named Jenny this morning. I’m new to the area and ran into a problem with scheduling the cable installation in my new home. Jenny was so professional, so sweet and went above and …
Bill was very courteous and efficient. He was able to determine my issue and provide a solution. He also upgraded my Modem for faster internet when I didn’t mention there was a problem Saw a chance to make the customer experience better and he took it
When I called about an internet problem I was having, the gentleman on the phone listened carefully to what I was saying and asking. He then asked to put me on hold while he checked my service. When he came back online( not long) he …
The tech was kind and the equipment was connected properly.
Only issue was that he did not offer to wear a mask and did not wear booties. He brought a crate into the home with tools and equipment, set it on our sofa, …
With us being a new customer to Service Electric Omar did an excellent job for us explaining the new system. Well pleased from start to finish. Thanks to SE for getting us service in our area and being able to throw away the satellite dishes.
Dustin was prompt and professional but also friendly. He made sure I was comfortable with my wifi connections on my devices before leaving. It was a quick and painless service call.
I had the most pleasant experience switching over to service electric. As we all know usually we dread having to wait around all day never knowing when the service people will show up. I was given a 4 hr window. I was contacted shortly …
Jason was great! Did everything in good time. Was very friendly and informative. Great at his job. It was nice to see someone who actually takes pride in his work.
Excellent first day! Michael Buss was my technician and was very thorough. He wore a mask at all times he entered my home, explained every thing he had to do and asked for my input on where cable would be installed. Michael did not leave …
Jason provided outstanding customer service and took the time to help my in-laws with their WiFi connection. Look forward to doing business with Service Electric, such a refreshing experience start to finish!
I had made an appointment for cable installation from the street to our house. One week before the scheduled appointment, I received a phone call from installer Daniel Martisofski, who let me know that his afternoon appointment had …
He is a great company man . I opened the door he was smiling to ear to ear .that made my day he treats elderly people with respect. He is an asset to service electric We love service electric. They are truly a great company
Steve was here first thing in the morning. Professional, friendly, knowledgeable… Flawless installation! I had a question for Customer Service… my experience was the same: professional, friendly, knowledgeable. We’re new customers and so far, we couldn’t be happier.
Mike is AWESOME! Friendly and very knowledgeable. He gives a great first impression of Serving Electric! So glad I switched internet providers – should have done this long ago.
This review is regarding cable and internet connection I had installed yesterday (2 TV’s and Wireless service). The installer was Christian Polanco. He was courteous, knowledgeable, organized with all the right tools and equipment when he …
Jarred S came to my house to resolve an issue I was having created by the installation of my new neighbor’s internet/cable service provider.
Jarred arrived to my house about an hour and a half after I contacted Service …
Ryan was exceptional! He made the whole process of installation quick, simple and painless! He was professional, knowledgeable and went above and beyond my expectations.
The people rating this company as a 5 are being paid. These clowns have outages when the weather is fine. They take forever to fix it, simply frustrating.
Mike B. did an awesome job installing everything, was super friendly and professional. I’ve used Service Electric in the past and their services have been high quality. The only downside is that they have no competition on high speed wired …
Can’t leave a lower score. For the last 2 weeks I have been non the phone and switching their equipment, nothing has worked. They offer no answers and have fixed nothing. I will thank them for making my choice to completely cut cable an easy one.
Service Electric technicians, Andrew and Derek, were courteous, knowledgeable and professional. We appreciate their ability to solve our cable issue. Great job, Guys!!
I have just switched to Service Electric about a month ago. Our internet went off which was an Inconvenience because we are a smart house. I called on a Friday and the person I talked to was not helpful. I called Saturday morning and talked …
Omar is a good dude. Affable, positive, great personality while setting up our equipment in no time at all. Knowledgeable and instructive and he was so great with our dog. What a valuable employee who represents your company in the best ways possible.
Adam provided fantastic service. He was efficient and knowledgeable. He got the job done quickly and provided me with all the information and tools I need to enjoy my new service. …
I had my new service hooked up Nov 29 2021
Steve Smith was my tech who came out. He was kind and answered all my questions. Didn’t rush out and made sure everything was working. As a 80 year old you need someone with patience and understanding. Thank you for sending such caring tech.
Joe Cerimele, came to fix our TV which was all snowy. He put in a new box and also put in a new box on the other TV because we were not getting Hi Def on that TV. He was very friendly, professional and knowlegeable. He definitely went above and beyond. Very happy with the service. Thank you!
Mike was informative. Explained how the router worked and replaced the router jack. He was very professional and courteous. Great customer service skills.
Mike G from Service Electric did a house call to my home for internet issues. He arrived in a timely manner & actually sat down with me to explain what happened like I had little or no experience in electronics. Since I’m not from the …
Jason was super friendly and patient. Answered all my questions without hesitation. He was quick and no problems. He also respected the fact that my child was napping. As a parent that is something that is very important.
Update: its been 4 months now and I’ve noticed several things that have now dropped my rating 2 stars. The first is I noticed my bill was higher then expected. I called to question why. The girl I spoke to was rude. It was obvious she …
Service Electric sent an awesome installer technician dude that went above and beyond simple installation of our internet. I had a boatload of questions about different router boxes and so forth….Jeremy S. was absolutely awesome and took …
Rep was super professional during install. We just finished moving so all the boxes were in the way and it was a disaster. He remained professional and trouble shooted issues quickly.
Total visit was less than an hour
We just moved to a new house and Service Electric was the only provider in the area. I had no problem scheduling a tech to come out on the first weekday after we moved in and Chris arrived promptly around 9:30. He was in and out quick and we were up and working in under 15 minutes.
Honestly if I could I wouldn’t give a star at all, my experience with this God awful company, and the terrible customer service representatives the employee is nothing short of the best example of how not to run a company. I would have …
Jay came out and determined our signal was poor, hence the fact why we were loosing channels and most importantly internet which is crucial for working from home. Jay called for back up and when Henry arrived they both went to work and …
Mike G’s work ethics, knowledge, and customer service were absolutely awesome. He was very professional and thorough in his troubleshooting of my issues. Well done!
The setup went very smoothly and we are very happy. The installer was very courteous and thorough. He ensured that we had an optimum internet connection and signal strength.
If you ever call Service Electric Cable TV for any service or installation requests I hope you are as lucky as my family was and have their representative Bill show up as he is quite possibly the smartest, professional, efficient and …
It was a snowny Saturday evening when my tivo and modem stopped working. The customer service rep told me the next available appointment would be the following week on Thursday. Needless to say, I was beyond disappointed because it was a …
We had tech William access trouble with the service. He performed a very comprehensive assessment and completed the service that now has our service working quicker. He is very knowledgeable and personable. Great work!
Was having a bunch of issues with my connectivity the last couple of months. This rating is specifically for the technician who came out a few different times to help diagnose the problem – Robert Ulshafer. Super friendly and …
Service Electric was a lifesaver! We had serious internet issues with a different company and Service Electric was able to come out and get us connected very quickly. Adam was great, he was very professional and friendly. …
Service electric worked with us and our work schedules to get us service as soon as possible. The technician, Omar, went above and beyond while he was setting up. There was an issue with our leasing office and Omar returned to our building, same day, to ensure we were set up. He was friendly, professional, and knowledgeable. Thank you!
Jason has been great. We experienced a fire at our home 18 months ago. House was rebuilt and he was there for 2 hours to hook up just the cable. A week later, once the TV’s were in the house he was back to connect the boxes. Explained all …
Kudos and 10 stars to Jeff Ross of SECTV! Jeff is very friendly, professional, knowledgeable and very thorough. He not only fixed the TV issues I was having with my living room TV, he checked and realized that all my cable connections were …
The installer had to wait for us because I was moving and at our old house and my girlfriend locked herself out of where he came to install service. That is appreciated. He was quick. Found out the line was cut where he first wanted to install it so he put it on another line. It works well, good job!
Hi Service electric I’m getting ready to move into my new apartment I was wondering can you come to 225 e 4th Street Bethlehem Pennsylvania 18015 apartment 405 in the litzenberger house
Very pleased with this company. From the initial phone call to the service provider coming to the house, they were very professional and friendly. They had given me a four hour time frame of when I may expect them, and I appreciate the …
The technician Steven Smith that came out to install was a really nice and professional guy. Definitely recommend Service Electric. Super quick, easy and efficient. He answered all my questions and was very professional. Thank you so much for the easy install!!!
Mr Marmolejos very professional, perform a great job, He had knowledge of what he was doing and was fast and effective I truly recommend Mr. Marmolejos
Mike was terrific. Very professional and courteous. Figured out the issue quickly which was caused by our hardware/tech guys recent service call for a faulty balun kit. Appreciate SE’s outstanding service!
I have been with Service Electric for years, they are the best with customer service and have the best technicians. I would not charge to another company if they paid me.
Great company. Quick service calls and very kind and helpful tech guys. The over night tech service is HORRIBLE they tried to tell me I didn’t live nor have a account at my house. I was mad as hell.
Duran was exceptional, finally a good service technician to repair the TIVO that died after 2 years. Still have years of lousy pixilated and bad picture quality…. I have up 18 months ago trying to get it fixed.
This was the second time Ted was the service tech for my business install. He was on time, friendly and explained what he was doing to a basic tech idiot! Did a great job…Thanks, Ted!
Technician arrived within designated time. He was courteous and explained what happened and what he was doin to repair the problem. The problem was resolved during this visit.
If there was a way to give zero stars I would. Worst company, worst service, horrible customer service. When you have problems they continue to find reasons to charge you more without actually fixing the problem which is actually on their …
Mike G. has been to our home before. He always spends time finding out the issue and explains the solution as he goes along.
Always professional, courteous and helpful!! Thank you Mike!!
Duran came over to troubleshoot a problem we were having with our phones. It took some effort on his part, over and above the usual troubleshooting, but he was able to identify and fix our problem.
Omar went above and beyond to get me set up with internet and cable in an old rented stone farmhouse. It wasn’t the easiest to figure out where all the lines were going but when I expressed how important it would be for myself and my active …
Excellent customer service, when calling Service Electric to schedule installation of my internet and phone! Worker arrived as scheduled for this service. He answered all my questions, and I am completely satisfied with the work he did. I would highly recommend using SECTV.
Jay was professional and knowledgeable answered questions and diagnosed the problem. He quickly fixed the problem and got all the remotes set. What a good experience compared to our previous cable provider
Mike G. and Dan S. came to fix a complex problem with the MoCA in our bedroom. They were helpful, friendly, and efficient. They also provided tips on how we could save money with our cable/internet package and also gave advice for installing and troubleshooting coax. A+ service.
The gentleman that came to helps us will our phone problem was excellent. Not only professional but very friendly. He really is an asset to your company.As a retired Marine, I wouldn’t say he is good at his job if not. He was great.
After dealing with mediocre internet service from RCN this is a welcome change. Definitely recommend to anyone considering a change. Service Electric made everything so easy. Everyone was excellent, from calling to set up service to the …
It had been 2 years of years of misery with with my telephone line. They kept on sending technicians 11 worst and the other finally the one that came now actually Julie went to where the heart of the problem was and I am so very happy that …
Jason the installer from Service Electric went above and beyond when installing my services. I am not very knowledgeable about technology and he took the time to explain it all very thoroughly to me and got me to understand how it all works. He is definitely an asset to the company.
Great and fast service from Jeremy, will be saving alot of money, tired of our other provider jacking up the price every month. Thanks for the GREAT price!!!
We are a non-profit organization, our facilities have two buildings, one has 150 apartments and the other has 120 apartments. Jarred S. from Service Electric comes every Friday to assist our tenants with cable problems. He is punctual, …
Dan was wonderful, very pleasant and efficient. He made sure everything was up and running better and made sure that I was happy with the service. His Customer service skills are amazing. The other gentleman that came twice was also amazing.
I called in for an internet issue and Marcus hung up on me. He said he couldn’t speak with me because the account is in my husbands name. Unprofessional, not helpful and it’s time to look for new service.
The tech was able to squeeze me in an a Saturday morning. He was well informed about the issue at hand and possible solutions. Explained what was going on in simple terms so as I could understand.
J.J., the service electric technician, was troubleshooting for me at my residence regarding 3 major issues, involving various devices. He resolved all three for me!!! He was courtesy, pleasant & he is so intelligent & knowledgeable on all issues. Thank you for having him as a Representative. You had better hold on to him!
Was setting up a new account online. Recieved a call saying they could give me a better price. I called the agent on two different occasions, never got an answer. So, I called service electric. They told me I had to go through the agent that called me. I’m not jumping through hoops to give you my money. I’ll go elsewhere.
Jarred S. Was nothing short of outstanding in providing service to our television boxes. Explained everything in detail,assuring we understood every change being made,savings on cost, performance enhancements, picture quality,and settings to use. OUTSTANDING !!!👏👏👍 …
This gentleman was very knowledgeable about the services offered from the company which is very helpful when your not sure what is the best service for you and your family. He is very kind, TRUSTING and hardworking! We would gladly welcome …
Omar is an old school gentleman..
I’m a contractor/ builder. It’s a relief to have an employee THAT actually knows his job and takes pride in it.. Talking to Omar and hearing the headaches he …
Michael Goch the technician who came to fix our down wire tonight was absolutely wonderful. I felt bad because it was way past his scheduled time for reasons beyond his control, however he still did an amazing job putting back up our down …
Mike was very knowledgeable and friendly. A great help and solved the problem quickly and efficiently. If the person that I spoke to on the phone Wednesday was as knowledgeable as Mike, the visit would not have been necessary.
Jeremy was great!!!!!! Friendly, knowledgeable, and was in and out relatively quickly. Did what he needed to do, answered all my questions, and was done.
Brian knew his stuff other than my son tormenting him the whole time Mr Brian kept his cool😅
The service Brian provided was excellent and the internet is great👍
Thanks Brian and thank you Service Electric 👍 …
Mr Orlando did a great job today very professional and respectful and polite he cleaned up after him self thank you service electric for sending our family a great tech 👍 …
the cable guy was very professional. he was very informative. he was quick and efficient. my wi-fi is up and running. thank you cable guy and service electric.
Jason by far was the most knowledgeable patient and thoughtful communications technician I have ever come across. I’ve been working in Mass Communications for over 35 years and Jason is an example of how it should be done!
Omar was great. He took care of every detail, explained everything, and could not have asked for a better guy. Problem with a box, he took care of it.
Experience was positive because of Omar.
Jason was very professional and thorough. He wanted to make sure that all of his work was completed to my satisfactory before he left my apartment; and it was.
This tech was AMAZING!!! He was so patient with us OLD FOLKs…LOL. He was extremely knowledgeable and explained everything as he did it. There were several problems with why we couldn’t see the channels and he took care of EVERYTHING!! He …
SECTV in home service is always excellent, the tech was professional and quickly figured out the issue and fixed it. In todays work from home world having an expert support your needs is more important than ever – thanks SECTV!
After a couple days of box switches and trying to authorize them a tech came out and determined that problem was low volume coming into my house. Determined what the issue was and is going to have corrected. He was very knowledgeable and even gave me a few tips for better receiption.
Mike G was very polite and knowledgeable. He fixed the issue in record time on the same day as the issue. The fact that I work from home, wuick service is wonderful! I would recommend Service Electric to anyone.
Omar was awesome. Quick, to the point and hooked up my modem and router in a jiffy. Great to have a conversation with and would be fortunate to have him again.
For as long as I have relied on services provided by Service Electric Cable TV & Communications (Bethlehem), I always receive excellent, courteous and friendly service from their residential technicians who come to work onsite. My periodic …
I switched my internet from RCN to Service Electric today. The service technician was Jason H. He called prior to his arrival and introduced himself when he got to my house. …
The gentleman that came worked wonderfully around movers bringing stuff in and around home. The communication was excellent and pleasant. Service was hooked up faster than expected. Thank you.
Service Electric customer service was very helpful and easy to talk to. The service electric tech was great as well. Very fast and efficient. Definitely worth 5 stars.
I had to get new remotes for 2 tvs and returned them to the service center. I was given 2 new ones which I couldn’t program. I tried to do it over the phone but was unable to do so. A technician to came to my house and he remedied the …
Jason arrived when he was supposed to, and completed the install quickly. He made sure everything was working correctly, that I had the promised speeds and a strong signal. Thank you!
Everything is good. Service technician is a good representative for the company. Mike was here again, twice this week due to connection issues. He fixed it for now. Hopefully it works. Possibly a router issue.
Jeremy did a quick, fantastic job with my installation, and helped me configure my new router and modem. A better price, and better service. Get off of RCN and get Service Electric!!
He’s so helpful and very kind. Speaks clearly and patient. I’d recommend him to everyone. I’d give him 10 stars. To notch customer service,great technician.
I had Ken hook up my internet and phone today for my salon. He was very professional and friendly and knowledgeable. I also want to say that I have been in contact with Astound Business solutions for two weeks now trying to have internet …
Called on Xmas Friday am for internet issue they scheduled Derek he waited 5 minutes for me to come right back was extremely patient and passionate about correcting the issue. He then thoroughly explained what was the issue corrective …
I went there today to get a better wifi hook up and as soon as I was getting my girls out of the car I saw that I had a flat and I needed my fiancé to come and fix it but in the mean time while we waited for about over an hour my kids were …
Terry was a delight! He was only here for a short time to hook up our internet. He explained everything in easy detail. We talked sports a few minutes, and he left. It was a great visit.
Friendly, professional, capable and efficient. I briefed him on what I wanted done and he went to work. Completed everything quickly and explained it all to me. I’m comfortable having technicians like that in my home.
Zane from Service Electric installed my cable and internet today. Received a call from Service Electric letting me know he was on his way. He was very polite and knowledgeable. Explained everything to me. Very happy with him and the service I received.
This is the second time he has serviced our Tivo and he has been extraordinary in his work and communication. His expertise and patience and professionalism is outstanding. Thank you for such prompt service.
Service electric responded quickly and replaced the faulty TIVO box. The technician was prompt , very polite and incredibly knowledgeable. He replaced the box and connected the other TVs effortlessly . …
He was probably the best service person I have experienced in a very long time. He was patient, you could tell he was doing things to perfection, kind, courteous and professional you can’t ask for more than that.
Adam was awesome. Very professional and friendly. He let me know 15 mins before he arrived, and answered all my questions. He was polite and wish I could ask for him for future installations. My wifi is working great in our old house.
🌟Always great service and all up and running…Jay Jay has been here before …very professional, helpful , answers all my ?’s and explains problems! Very patient with my “Can you please explain that again”! Grateful for his help and for …
Terry (Terrence) did an amazing job installing my internet service. He was very knowledgeable and friendly. Service Electric is blessed to have him as one of their representative.
Jared was amazing. I was concerned about losing internet when SECTV showed up, but Jared was very flexible with accommodating my work schedule. He could have easily cut power but worked with me and explained everything in detail. Very happy customer!
This was the smoothest internet setup process I’ve had in 7 moves over the last 10 years. I waited on hold for less than 2 minutes when I called to order service. The entire order process took less than 10 minutes, including getting pricing …
Jason was awesome, he set up our internet and TV services for both of our apartments we’ve moved into. Extremely professional, courteous and a very nice guy! Internet speed is also always very fast!
We’ve been waiting on service from another company since September, we called service electric yesterday & we got hooked up today. Jason was great , fast easy & painless. He was even able to make it to us a little earlier then our scheduled …
My installer was Terry who was very helpful and a pleasure to speak with. As of this point I believe I will be staying with service electric for a very long time. Everyone that I have dealt with was professional, courteous, nice, helpful and knowledgeable.
Jason was great! He set up my internet in a timely manner and showed me everything there was to know about using the wifi. He was very friendly and triple checked everything before he left to make sure things were working properly. Highly recommend him and using Service Electric!
My TV picture was “breaking up.” I called SECTV on Thursday and a technician came to my home. He was very thorough in diagnosing the problem and completely explaining the solution. He then began to fix the issue inside and outside. My …
First I want to say that I expected to be told I couldn’t get a technician out here for at least a week – not the case at all. “We can set you up for an appointment tomorrow..” I said no problem, I’ll take it! Omar showed up right on time. …
John B. was in my area and called to see if he could stop earlier than scheduled. That was great!! He was very friendly and took the time and explained the process as he was going along. He also helped me set up my phone and laptop. Excellent job!!
Service Electric is great. The Customer Service rep I spoke to not so great. Rather than simply set up appointment to replace cable TV box that died, she makes me do all the stuff I already checked, in addition to my son-in-law checking all …
I hope I am commenting on the correct page. Anyway, I just had to call today due to some issues with my Internet service. I was having issues with sluggish service and constant buffering multiple times per hour at random times during the …
We’re not overall happy with service electric service in light of the reoccurring issues we’ve had to take time off to deal with- nor compensation for their own errors. …
Excellent servicing of our 5+ year relationship with Service Electric.
Requirements included testing of two different computers and 4 TVs. Total time was approx. 2 hours, which included replacing 2 access lines into our house. We …
Jason was phenomenal! Friendly and professional, he checked every piece of our system during install. He could have plugged us in and run, but he took the time to ensure everything was perfect. Superior in every way to our previous provider.
I was pleasantly surprised at the care Zane and the other gentleman took while setting up service at our home. They were patient, worked together nicely and explained everything to me thoroughly. My biggest praise is that they DID NOT …
Went to the service center to return our cable boxes. The location is easy to get to, ample parking and unlike the service center in Allentown, is not busy. I was able to get in, return my items, get a receipt and leave all within 10 …
I had the greatest service person Jason! I was only supposed to get high speed cable but decided to upgrade. And Jason took care of it all and set every TV up for me. I was ready to go in my new home. My dog Stella & I most appreciate all …
We’ve had Service Electric for almost 3 years now & have had no issues!! The pricing doesn’t increase some crazy amount like other cable companies. When the price does increase, {Was less than $5} I was properly informed. …
I had a wonderful experience with Service Electric. Duran my technician went out of his way to ensure that our internet issue was taken care of. Thursday he helped get me back online and Friday morning he showed up to fix the issue completely. I cannot thank him enough for helping us out!
Daniel and his partner were a pleasure! They walked us through everything and were neat and clean. Glad we made the switch to Service Electric.
I just moved into the Service Electric area and had a great experience with setup and installation for cable and internet. They arrived at 8:30 am and got right to work. Julian did my installation and he was so helpful, friendly, and knowledgeable. He really made the experience great. Thank you!
The installation was easy and fast. Our technician was super helpful and knowledgeable, and he was able to make practical recommendations about where to put the routers for the best internet experience. Definitely one of the better service installation experiences we’ve ever had.
Jason called prior to visit and arrived promptly. He was very pleasant and knowledgeable. After the installation, he had me check that everything was functioning well. He replaced any equipment that was outdated. He checked the outside …
Mike was great. Extremely knowledgeable and friendly. In my opinion he went above and beyond the call of duty to help me understand why I was having so many connection issues. He redid all my wiring and my cable’s working fantastic. Give Mike a raise
Super happy with how fast I got someone in the phone. My service technician Jonathan for the install was courteous and efficient. He was timely and I didn’t have to waste a whole day waiting around. Thanks so much!!!!
Absolute garbage. Prices are too high for the speeds. When calling for tech support, we’ve only ever had either rude or seemingly clueless representatives. We were told that despite having no internet, they couldn’t send a tech for 5 days. …
We have been with service electric for over 30 years and until about 5 years ago it was wonderful. I have since had nothing but issues with their service and would not recommend them at all. Their support is terrible and their service is …
Johnny was very professional and polite. They called me to alert me he was coming ahead of time. I bought my own modem router combo and there were no issues setting it up. I ordered the 50mbps service and after setup, ran a speed test that …
Great tech did a fabulous job very polite
I received a 30 minute call ahead and My technician arrived on time. He was very nice, kind, knowledgeable and friendly ! He was in and out in minutes and made sure every worked!
Great customer service, from start to finish, from first phone call to install! Technition was very polite and informative. Install was simple and fast! Happy with my the high speed internet service. A lot fast speed now than what we had before for about the same price too.
When I called Service Electric to get the service process started, there was an option for new customers to hit #2. I did so & proceeded to wait for 12 minutes on hold until a representative came on to assist me. Not a great first …
My technician Curt was very professional, knowledgeable, very organized and neat. He was also very insightful and made a good recommendation as to how to organize my equipment to get the most out of it. He’s a great asset to the …
Mike was very professional, friendly and knowledgeable.
Brian was sent by his company to do a transfer for my new home. He was very professional and made things to work smoothly. He did a great job & I’m happy to be a customer & got the service asap. We need more people like him to represent Service Electric👌 …
Terry did an awesome job of making sure both TV and Internet were setup and working properly. He also took the extra time and steps to make sure that I understood how to get the best service from the installation package I chose. I greatly appreciated his time and effort!
professional ,friendly,and will recommend service electric to others,great service A++
The technician Omar who came to install my internet service was very friendly, courteous, and worked quickly. He was able to help me with my questions and get the job done in a reasonable manner.
Our SECTV tech, Jason, was super friendly and helpful. We added a whole home TiVo system, with 4 TVs, and a whole home Eero WiFi System. The install was done with extreme professionalism. When looking for the best service provider in the Lehigh Valley, I highly recommend SECTV!
So extremely disappointed. I initially scheduled an appt on September 3rd for a technician to come Saturday Sept 11th during the morning. On the day of, No technician showed nor any communication if he/she was running behind. After …
Mark came out on two occasions and each time he went above and beyond to make sure that we understood the products (phone, internet and TV). He was extremely helpful, knowledgeable and patient with our questions and made sure we were 100% …
They went above and beyond their duties! I couldn’t have been more pleased.
Jason was amazing. Very helpful and efficient. He came in got the job done and even helped me upgrade so that I have the best connection for my whole home. He was friendly and explained everything in great detail. So happy I switched.
Adam did a great job setting up our service today. He called to let us know he was coming, he knew exactly the services we had ordered and had the right equipment with him. He answered all our questions and showed us how to use the equipment he installed. We definitely appreciate the great job Adam did today!
Terrence did a great job! Quick, punctual and easy going. He was also kind to my cats. Very good employee. Thank you.
I just started with Service Electric and my tv was not working. John came and was wonderful! He explained everything in detail. He let me know the different scenarios and walked me through the process. He was quick, accurate and got the job done. I highly recommend this company.
I like the people who work the customer service area. They are saints. However, I am constantly flustered by how this company functions. They just send you random things, start charging you for them, then tell you you need to drive them to …
Couldn’t have been more pleased! Phone reps were knowledgeable and friendly. The installer was on time and personable. Already more pleased with this company’s employees and service than the other guy (Verizon) and we just switched. Thank you Joe.
Steven got here relatively close to the start of my wait time and was very professional and made sure everything was working properly before he left! Couldn’t have asked for a smoother installation!
Mike G was great! He explained everything well and was a very nice and professional guy both times he was here. Fixed everything quickly and my internet is now working better than ever. Thanks Mike and Service Electric!
Very good experience, friendly service. No hassles at all.
I had a serious phone problem and needed it fix right away. Thanks to Jay I was back up and running in no time. He was very kind very professional and not only answered my questions but gave me some helpful advice while fixing the issue. I highly recommend.
Our installer was very pleasant and helpful, and got me some info that I needed.
Heath was excellent. Handled my issues completely and with total confidence. Very friendly and safe per COVID-19. On time for the appointment. A fine example of a quality service person. …
They were really nice, friendly, and very punctual.
The installers were courteous and professional. The installation was smooth and completed in a short amount of time. The customer service people were also courteous and professional as well as very helpful. From the time I first called until the installers left everything went smoothly and exceeded my expectations.
Our tech was very knowledgable and courteous. I appreciated that Service Electric wasn’t so “COVID-phobic”. Reasonable rates.
We’ll be loyal customers for many years!
Mike was super nice and explained everything thoroughly. 5 stars!
He called before he arrived. Took about 10 minutes to set everything up. The guy was dope 🫡 …
Jason was great, professional and knowledgeable, and quick too!
Mark was fantastic!! He ran new lines in the house and we still had a problem so he went outside and replaced the 30+ year old line on the house and everything works great!! He went above and beyond for us and gave exceptional customer …
Efficient and respectful worker. Good price and service.
John is THE BEST! He enjoys his work and is very accommodating. Nothing is too much trouble.you have a wonderful employee with John.
Jason was very professional and very informative and friendly, it’s a pleasure to know that there’s still people out there that care.. thank you Jason…😊😊😊 …
Awesome service l. Very pleasant, professional.
I had a great experience with an amazing customer service rep named Jenny this morning. I’m new to the area and ran into a problem with scheduling the cable installation in my new home. Jenny was so professional, so sweet and went above and …
Bill was very courteous and efficient. He was able to determine my issue and provide a solution. He also upgraded my Modem for faster internet when I didn’t mention there was a problem Saw a chance to make the customer experience better and he took it
When I called about an internet problem I was having, the gentleman on the phone listened carefully to what I was saying and asking. He then asked to put me on hold while he checked my service. When he came back online( not long) he …
The tech was kind and the equipment was connected properly.
Only issue was that he did not offer to wear a mask and did not wear booties. He brought a crate into the home with tools and equipment, set it on our sofa, …
With us being a new customer to Service Electric Omar did an excellent job for us explaining the new system. Well pleased from start to finish. Thanks to SE for getting us service in our area and being able to throw away the satellite dishes.
kyle was efficient, pleasant, and patient. Thank you Kyle!
They were amazing and so accomodating to my 92 year old grandmother. Thank you so much.
Dustin was prompt and professional but also friendly. He made sure I was comfortable with my wifi connections on my devices before leaving. It was a quick and painless service call.
I had the most pleasant experience switching over to service electric. As we all know usually we dread having to wait around all day never knowing when the service people will show up. I was given a 4 hr window. I was contacted shortly …
Jason was great! Did everything in good time. Was very friendly and informative. Great at his job. It was nice to see someone who actually takes pride in his work.
Excellent first day! Michael Buss was my technician and was very thorough. He wore a mask at all times he entered my home, explained every thing he had to do and asked for my input on where cable would be installed. Michael did not leave …
Jason provided outstanding customer service and took the time to help my in-laws with their WiFi connection. Look forward to doing business with Service Electric, such a refreshing experience start to finish!
I had made an appointment for cable installation from the street to our house. One week before the scheduled appointment, I received a phone call from installer Daniel Martisofski, who let me know that his afternoon appointment had …
He is a great company man . I opened the door he was smiling to ear to ear .that made my day he treats elderly people with respect. He is an asset to service electric We love service electric. They are truly a great company
Steve was here first thing in the morning. Professional, friendly, knowledgeable… Flawless installation! I had a question for Customer Service… my experience was the same: professional, friendly, knowledgeable. We’re new customers and so far, we couldn’t be happier.
Mike is AWESOME! Friendly and very knowledgeable. He gives a great first impression of Serving Electric! So glad I switched internet providers – should have done this long ago.
Excellent, polite, informative and took his time answering all questions I had.
Jason was very knowledgeable and knew exactly how to solve the issues others couldn’t. Very pleased
Awesome 👍 thank you so much! Have a great day. My husband and I are so happy for the great work you did for us. Thank you again. …
This review is regarding cable and internet connection I had installed yesterday (2 TV’s and Wireless service). The installer was Christian Polanco. He was courteous, knowledgeable, organized with all the right tools and equipment when he …
The technicians did a great job & were very knowledgeable!
Terrance was very helpful, Polite , personable and efficient! Great service!
Jarred S came to my house to resolve an issue I was having created by the installation of my new neighbor’s internet/cable service provider.
Jarred arrived to my house about an hour and a half after I contacted Service …
Jason was very knowledgeable and took time to answer all my questions. Thank you
Ryan was exceptional! He made the whole process of installation quick, simple and painless! He was professional, knowledgeable and went above and beyond my expectations.
The people rating this company as a 5 are being paid. These clowns have outages when the weather is fine. They take forever to fix it, simply frustrating.
Very helpful and knowledgeable. Took the time I needed to get everything done
Mike B. did an awesome job installing everything, was super friendly and professional. I’ve used Service Electric in the past and their services have been high quality. The only downside is that they have no competition on high speed wired …
Can’t leave a lower score. For the last 2 weeks I have been non the phone and switching their equipment, nothing has worked. They offer no answers and have fixed nothing. I will thank them for making my choice to completely cut cable an easy one.
Christian was polite, knowledgeable and very professional. He is a credit to your company.
Service Electric technicians, Andrew and Derek, were courteous, knowledgeable and professional. We appreciate their ability to solve our cable issue. Great job, Guys!!
Service was very prompt and very thorough. He was very patient in explaining everything.
I have just switched to Service Electric about a month ago. Our internet went off which was an Inconvenience because we are a smart house. I called on a Friday and the person I talked to was not helpful. I called Saturday morning and talked …
Omar is a good dude. Affable, positive, great personality while setting up our equipment in no time at all. Knowledgeable and instructive and he was so great with our dog. What a valuable employee who represents your company in the best ways possible.
Adam provided fantastic service. He was efficient and knowledgeable. He got the job done quickly and provided me with all the information and tools I need to enjoy my new service. …
Jason was very courteous, prompt and efficient. He answered all my questions and was a very polite serviceman.
I had my new service hooked up Nov 29 2021
Steve Smith was my tech who came out. He was kind and answered all my questions. Didn’t rush out and made sure everything was working. As a 80 year old you need someone with patience and understanding. Thank you for sending such caring tech.
Fast and efficient, put the router right where we wanted it and left no mess. Can’t recommend more.
Joe Cerimele, came to fix our TV which was all snowy. He put in a new box and also put in a new box on the other TV because we were not getting Hi Def on that TV. He was very friendly, professional and knowlegeable. He definitely went above and beyond. Very happy with the service. Thank you!
Tom and his co-worker were efficient, knowledgeable and answered all my questions.
Mike was informative. Explained how the router worked and replaced the router jack. He was very professional and courteous. Great customer service skills.
Excellent. Technician installed new digital tuner and explained use of remote. Answered questions. Thank you.
mike was great. he informed us as he was working and was really friendly….. couldnt ask for more!
Mike G from Service Electric did a house call to my home for internet issues. He arrived in a timely manner & actually sat down with me to explain what happened like I had little or no experience in electronics. Since I’m not from the …
Jason was super friendly and patient. Answered all my questions without hesitation. He was quick and no problems. He also respected the fact that my child was napping. As a parent that is something that is very important.
Update: its been 4 months now and I’ve noticed several things that have now dropped my rating 2 stars. The first is I noticed my bill was higher then expected. I called to question why. The girl I spoke to was rude. It was obvious she …
Very quick and painless process. Friendly staff and answered all the questions I had.
Service Electric sent an awesome installer technician dude that went above and beyond simple installation of our internet. I had a boatload of questions about different router boxes and so forth….Jeremy S. was absolutely awesome and took …
The technician was very good, quick, knowledgeable. Examined everything very well.
Rep was super professional during install. We just finished moving so all the boxes were in the way and it was a disaster. He remained professional and trouble shooted issues quickly.
Total visit was less than an hour
We just moved to a new house and Service Electric was the only provider in the area. I had no problem scheduling a tech to come out on the first weekday after we moved in and Chris arrived promptly around 9:30. He was in and out quick and we were up and working in under 15 minutes.
Honestly if I could I wouldn’t give a star at all, my experience with this God awful company, and the terrible customer service representatives the employee is nothing short of the best example of how not to run a company. I would have …
Jay came out and determined our signal was poor, hence the fact why we were loosing channels and most importantly internet which is crucial for working from home. Jay called for back up and when Henry arrived they both went to work and …
Mike G’s work ethics, knowledge, and customer service were absolutely awesome. He was very professional and thorough in his troubleshooting of my issues. Well done!
The setup went very smoothly and we are very happy. The installer was very courteous and thorough. He ensured that we had an optimum internet connection and signal strength.
Great service. Quick work. Very friendly.
Very friendly and knowledgeable! It was a great experience! Thank you so much!
If you ever call Service Electric Cable TV for any service or installation requests I hope you are as lucky as my family was and have their representative Bill show up as he is quite possibly the smartest, professional, efficient and …
Connection to the internet was quick, worker arrived on time, was very kind and answered all my questions
Our technician Omar was fast, efficient, and super friendly. Service is great as always!
I had internet installation done today by Adam. It was quick and professional.
It was a snowny Saturday evening when my tivo and modem stopped working. The customer service rep told me the next available appointment would be the following week on Thursday. Needless to say, I was beyond disappointed because it was a …
Very quick, professional, and gave great advice concerning my current internet!
Kyle has always been so pleasant with us and is great answering any questions we have.
Fantastic customer service! Jason is a true professional and we could not have asked for better. Thank you!
Thank u for fixing our tivo box. The service guy was very God and knowledgeable.
Jeremy explained our new cable installation in detail. He was very professional.
Very professional and knowledgable. Able to fix problem quickly and very friendly.
I want to thank Jeremy the service that he gave me yesterday for installing my internet and my phone thank you again for your service
Absolutely excellent customer service and knowledge about what needed to be done. Completely painless and fast!
We had tech William access trouble with the service. He performed a very comprehensive assessment and completed the service that now has our service working quicker. He is very knowledgeable and personable. Great work!
Was having a bunch of issues with my connectivity the last couple of months. This rating is specifically for the technician who came out a few different times to help diagnose the problem – Robert Ulshafer. Super friendly and …
Service Electric was a lifesaver! We had serious internet issues with a different company and Service Electric was able to come out and get us connected very quickly. Adam was great, he was very professional and friendly. …
Jason did an excellent job setting up my internet service.
He was professional and thorough. He listened to what I had to say and did not dismiss any of it.
Derick was very patient. He listened carefully to my problem and fixed the problem. He is polite and friendly.
Service electric worked with us and our work schedules to get us service as soon as possible. The technician, Omar, went above and beyond while he was setting up. There was an issue with our leasing office and Omar returned to our building, same day, to ensure we were set up. He was friendly, professional, and knowledgeable. Thank you!
Jason has been great. We experienced a fire at our home 18 months ago. House was rebuilt and he was there for 2 hours to hook up just the cable. A week later, once the TV’s were in the house he was back to connect the boxes. Explained all …
Kudos and 10 stars to Jeff Ross of SECTV! Jeff is very friendly, professional, knowledgeable and very thorough. He not only fixed the TV issues I was having with my living room TV, he checked and realized that all my cable connections were …
He throughly explained everything answered my questions and he worked fast. The process was quick and easy.
Efficient but hard to understand because he was Spanish and we are English. Did a good job
The installer had to wait for us because I was moving and at our old house and my girlfriend locked herself out of where he came to install service. That is appreciated. He was quick. Found out the line was cut where he first wanted to install it so he put it on another line. It works well, good job!
Hi Service electric I’m getting ready to move into my new apartment I was wondering can you come to 225 e 4th Street Bethlehem Pennsylvania 18015 apartment 405 in the litzenberger house
Very pleased with this company. From the initial phone call to the service provider coming to the house, they were very professional and friendly. They had given me a four hour time frame of when I may expect them, and I appreciate the …
The technician Steven Smith that came out to install was a really nice and professional guy. Definitely recommend Service Electric. Super quick, easy and efficient. He answered all my questions and was very professional. Thank you so much for the easy install!!!
Mr Marmolejos very professional, perform a great job, He had knowledge of what he was doing and was fast and effective I truly recommend Mr. Marmolejos
Outstanding installation. Terry did a technically easy and proficient install. He is an excellent representative for Service Electric.
Dave by phone and Jared in person were fantastic and very helpful. Jared quickly solved a challenging problem. Thank you!
Mike was terrific. Very professional and courteous. Figured out the issue quickly which was caused by our hardware/tech guys recent service call for a faulty balun kit. Appreciate SE’s outstanding service!
He knew what was wrong when I explain it. Give me useful information about the new modem. Great service and friendly
I have been with Service Electric for years, they are the best with customer service and have the best technicians. I would not charge to another company if they paid me.
Zane and Christian were professional, respectful and did a good job installing.
Jeromy was on time (actually early), courteous, knowledgeable, friendly, diligent and respectful of my knowledge
Ryan was knowledgeable, friendly, and took the time to answer any questions! A+ customer service!
Great company. Quick service calls and very kind and helpful tech guys. The over night tech service is HORRIBLE they tried to tell me I didn’t live nor have a account at my house. I was mad as hell.
Duran was exceptional, finally a good service technician to repair the TIVO that died after 2 years. Still have years of lousy pixilated and bad picture quality…. I have up 18 months ago trying to get it fixed.
The technician was very professional, courteous and had my internet up and running very fast!
Jason was wonderful! Extremely nice, and did fast and effective work! Highly recommended
Oscar did a very professional job connecting my internet. 5 stars!
Excellent Individual. Great personality was very responsible explained everything to me. Very good experience.
Ken was very accommodating with a last minute install we needed to get done and was very helpful and professional.
Jason is impeccable!! Very thorough , helpful!! I would recommend service electric to all my friends and family, because of him!!
We are satisfied with his work. Very thorough. Professional, used common terms we could understand.
Jarred was courteous, respectful, and truly knowledgeable. It was a pleasure to have him in our home.
The gentlemen who performed the service did an excellent job.
He was willing to do a little extra for my satisfaction.
Efficient, friendly service. Knew the job well and answered my questions. I highly recommend Service Electric.
Our service guy was great. He was very knowledgeable and all around nice guy.
Best experience ever!his nation point Omar was so nice and so helpful and patient. He was amazing and I would recommend him again!
We had a very positive experience in the setting up of our TV, internet and telephone service. Our installer, Ernest B., was awesome.
Service was done thoroughly and with no problems. Technician was friendly knowledgeable and courteous and answered all my questions.
This was the second time Ted was the service tech for my business install. He was on time, friendly and explained what he was doing to a basic tech idiot! Did a great job…Thanks, Ted!
Technician arrived within designated time. He was courteous and explained what happened and what he was doin to repair the problem. The problem was resolved during this visit.
Absolutely great customer service. Technician was experienced and so wonderful. Our needs were greatly meet.
If there was a way to give zero stars I would. Worst company, worst service, horrible customer service. When you have problems they continue to find reasons to charge you more without actually fixing the problem which is actually on their …
Jeremy arrived early and set up my internet very quickly. Very pleasant and courteous. Will recommend SECTV to my friends and family.
Mike G. has been to our home before. He always spends time finding out the issue and explains the solution as he goes along.
Always professional, courteous and helpful!! Thank you Mike!!
He was the nicest guy ever, very attentive, helpful, made sure we knew exactly what we needed to know. just great overall.
Duran came over to troubleshoot a problem we were having with our phones. It took some effort on his part, over and above the usual troubleshooting, but he was able to identify and fix our problem.
Good but basic cable is all I can afford. The cable guy was respectful and courteous and efficient
Andy S. was very friendly, knowledgeable and went above and beyond to make sure our new landline phone service was working as expected!!
By far the best service call ever. He just knew more about what we needed and fixed the problem.
Omar went above and beyond to get me set up with internet and cable in an old rented stone farmhouse. It wasn’t the easiest to figure out where all the lines were going but when I expressed how important it would be for myself and my active …
Excellent customer service, when calling Service Electric to schedule installation of my internet and phone! Worker arrived as scheduled for this service. He answered all my questions, and I am completely satisfied with the work he did. I would highly recommend using SECTV.
Jay was professional and knowledgeable answered questions and diagnosed the problem. He quickly fixed the problem and got all the remotes set. What a good experience compared to our previous cable provider
Mike G. and Dan S. came to fix a complex problem with the MoCA in our bedroom. They were helpful, friendly, and efficient. They also provided tips on how we could save money with our cable/internet package and also gave advice for installing and troubleshooting coax. A+ service.
The gentleman that came to helps us will our phone problem was excellent. Not only professional but very friendly. He really is an asset to your company.As a retired Marine, I wouldn’t say he is good at his job if not. He was great.
Installer arrived at a reasonable time, and worked quickly. He was very knowable and help verify equipment worked. I would recommend SECTV to others.
Omar did a fantastic job! Very friendly and knowledgeable. Had me up and running in just a few minutes….keep up the great work!
After dealing with mediocre internet service from RCN this is a welcome change. Definitely recommend to anyone considering a change. Service Electric made everything so easy. Everyone was excellent, from calling to set up service to the …
It had been 2 years of years of misery with with my telephone line. They kept on sending technicians 11 worst and the other finally the one that came now actually Julie went to where the heart of the problem was and I am so very happy that …
Jason the installer from Service Electric went above and beyond when installing my services. I am not very knowledgeable about technology and he took the time to explain it all very thoroughly to me and got me to understand how it all works. He is definitely an asset to the company.
Great and fast service from Jeremy, will be saving alot of money, tired of our other provider jacking up the price every month. Thanks for the GREAT price!!!
We are a non-profit organization, our facilities have two buildings, one has 150 apartments and the other has 120 apartments. Jarred S. from Service Electric comes every Friday to assist our tenants with cable problems. He is punctual, …
Dan was wonderful, very pleasant and efficient. He made sure everything was up and running better and made sure that I was happy with the service. His Customer service skills are amazing. The other gentleman that came twice was also amazing.
I called in for an internet issue and Marcus hung up on me. He said he couldn’t speak with me because the account is in my husbands name. Unprofessional, not helpful and it’s time to look for new service.
The tech was able to squeeze me in an a Saturday morning. He was well informed about the issue at hand and possible solutions. Explained what was going on in simple terms so as I could understand.
Did great job, and checked out other wires that needs replacing did half to do that but he went above and beyond .thank you
J.J., the service electric technician, was troubleshooting for me at my residence regarding 3 major issues, involving various devices. He resolved all three for me!!! He was courtesy, pleasant & he is so intelligent & knowledgeable on all issues. Thank you for having him as a Representative. You had better hold on to him!
Was setting up a new account online. Recieved a call saying they could give me a better price. I called the agent on two different occasions, never got an answer. So, I called service electric. They told me I had to go through the agent that called me. I’m not jumping through hoops to give you my money. I’ll go elsewhere.
Jarred S. Was nothing short of outstanding in providing service to our television boxes. Explained everything in detail,assuring we understood every change being made,savings on cost, performance enhancements, picture quality,and settings to use. OUTSTANDING !!!👏👏👍 …
This gentleman was very knowledgeable about the services offered from the company which is very helpful when your not sure what is the best service for you and your family. He is very kind, TRUSTING and hardworking! We would gladly welcome …
Omar is an old school gentleman..
I’m a contractor/ builder. It’s a relief to have an employee THAT actually knows his job and takes pride in it.. Talking to Omar and hearing the headaches he …
Very efficient and mindful of closing doors so my animals wouldn’t get out. Walked me through setting up.
Michael Goch the technician who came to fix our down wire tonight was absolutely wonderful. I felt bad because it was way past his scheduled time for reasons beyond his control, however he still did an amazing job putting back up our down …
Mike was very knowledgeable and friendly. A great help and solved the problem quickly and efficiently. If the person that I spoke to on the phone Wednesday was as knowledgeable as Mike, the visit would not have been necessary.
Jeremy was great!!!!!! Friendly, knowledgeable, and was in and out relatively quickly. Did what he needed to do, answered all my questions, and was done.
Terry was very personable and helpful in setting up my cable and router..He was very efficient and detailed in his duties. Thanks Terry!!
Awesome and efficient. They were friendly, got my questions answered, and did a fast job getting my internet upgraded and setup.
Garbage! Constant outages, A**Holes in customer service. If you don’t like internet over the weekend or holidays then you found the right company!!! …
Brian knew his stuff other than my son tormenting him the whole time Mr Brian kept his cool😅
The service Brian provided was excellent and the internet is great👍
Thanks Brian and thank you Service Electric 👍 …
Mike, our technician was awesome. He answered all of our questions and was great with my curious 3 year old watching everything he did.
Mr Orlando did a great job today very professional and respectful and polite he cleaned up after him self thank you service electric for sending our family a great tech 👍 …
the cable guy was very professional. he was very informative. he was quick and efficient. my wi-fi is up and running. thank you cable guy and service electric.
Jason by far was the most knowledgeable patient and thoughtful communications technician I have ever come across. I’ve been working in Mass Communications for over 35 years and Jason is an example of how it should be done!
Omar was great. He took care of every detail, explained everything, and could not have asked for a better guy. Problem with a box, he took care of it.
Experience was positive because of Omar.
Derek was highly knowledgeable.
He demonstrated his ability to make sure the problem was corrected.
He went far & beyond to rectify my problem. …
Jason was very professional and thorough. He wanted to make sure that all of his work was completed to my satisfactory before he left my apartment; and it was.
So beyond impressed with the service from Service Electric. Happy to be a new customer. Ryan was incredibly kind and courteous. A++
This tech was AMAZING!!! He was so patient with us OLD FOLKs…LOL. He was extremely knowledgeable and explained everything as he did it. There were several problems with why we couldn’t see the channels and he took care of EVERYTHING!! He …
SECTV in home service is always excellent, the tech was professional and quickly figured out the issue and fixed it. In todays work from home world having an expert support your needs is more important than ever – thanks SECTV!
After a couple days of box switches and trying to authorize them a tech came out and determined that problem was low volume coming into my house. Determined what the issue was and is going to have corrected. He was very knowledgeable and even gave me a few tips for better receiption.
Mike G was very polite and knowledgeable. He fixed the issue in record time on the same day as the issue. The fact that I work from home, wuick service is wonderful! I would recommend Service Electric to anyone.
Omar was awesome. Quick, to the point and hooked up my modem and router in a jiffy. Great to have a conversation with and would be fortunate to have him again.
Service Electric rep Jason was excellent. Was very timely and made the service installation quick and painless. I have absolutely no complaints!
For as long as I have relied on services provided by Service Electric Cable TV & Communications (Bethlehem), I always receive excellent, courteous and friendly service from their residential technicians who come to work onsite. My periodic …
I switched my internet from RCN to Service Electric today. The service technician was Jason H. He called prior to his arrival and introduced himself when he got to my house. …
The gentleman that came worked wonderfully around movers bringing stuff in and around home. The communication was excellent and pleasant. Service was hooked up faster than expected. Thank you.
Service Electric customer service was very helpful and easy to talk to. The service electric tech was great as well. Very fast and efficient. Definitely worth 5 stars.
I had to get new remotes for 2 tvs and returned them to the service center. I was given 2 new ones which I couldn’t program. I tried to do it over the phone but was unable to do so. A technician to came to my house and he remedied the …
Jason arrived when he was supposed to, and completed the install quickly. He made sure everything was working correctly, that I had the promised speeds and a strong signal. Thank you!
Everything is good. Service technician is a good representative for the company. Mike was here again, twice this week due to connection issues. He fixed it for now. Hopefully it works. Possibly a router issue.
Jeremy did a quick, fantastic job with my installation, and helped me configure my new router and modem. A better price, and better service. Get off of RCN and get Service Electric!!
He’s so helpful and very kind. Speaks clearly and patient. I’d recommend him to everyone. I’d give him 10 stars. To notch customer service,great technician.
I had Ken hook up my internet and phone today for my salon. He was very professional and friendly and knowledgeable. I also want to say that I have been in contact with Astound Business solutions for two weeks now trying to have internet …
Called on Xmas Friday am for internet issue they scheduled Derek he waited 5 minutes for me to come right back was extremely patient and passionate about correcting the issue. He then thoroughly explained what was the issue corrective …
I went there today to get a better wifi hook up and as soon as I was getting my girls out of the car I saw that I had a flat and I needed my fiancé to come and fix it but in the mean time while we waited for about over an hour my kids were …
Terry was a delight! He was only here for a short time to hook up our internet. He explained everything in easy detail. We talked sports a few minutes, and he left. It was a great visit.
Friendly, professional, capable and efficient. I briefed him on what I wanted done and he went to work. Completed everything quickly and explained it all to me. I’m comfortable having technicians like that in my home.
Zane from Service Electric installed my cable and internet today. Received a call from Service Electric letting me know he was on his way. He was very polite and knowledgeable. Explained everything to me. Very happy with him and the service I received.
This is the second time he has serviced our Tivo and he has been extraordinary in his work and communication. His expertise and patience and professionalism is outstanding. Thank you for such prompt service.
Service electric responded quickly and replaced the faulty TIVO box. The technician was prompt , very polite and incredibly knowledgeable. He replaced the box and connected the other TVs effortlessly . …
He was probably the best service person I have experienced in a very long time. He was patient, you could tell he was doing things to perfection, kind, courteous and professional you can’t ask for more than that.
Adam was awesome. Very professional and friendly. He let me know 15 mins before he arrived, and answered all my questions. He was polite and wish I could ask for him for future installations. My wifi is working great in our old house.
🌟Always great service and all up and running…Jay Jay has been here before …very professional, helpful , answers all my ?’s and explains problems! Very patient with my “Can you please explain that again”! Grateful for his help and for …
Terry (Terrence) did an amazing job installing my internet service. He was very knowledgeable and friendly. Service Electric is blessed to have him as one of their representative.
Jared was amazing. I was concerned about losing internet when SECTV showed up, but Jared was very flexible with accommodating my work schedule. He could have easily cut power but worked with me and explained everything in detail. Very happy customer!
This was the smoothest internet setup process I’ve had in 7 moves over the last 10 years. I waited on hold for less than 2 minutes when I called to order service. The entire order process took less than 10 minutes, including getting pricing …
Jason was awesome, he set up our internet and TV services for both of our apartments we’ve moved into. Extremely professional, courteous and a very nice guy! Internet speed is also always very fast!
We’ve been waiting on service from another company since September, we called service electric yesterday & we got hooked up today. Jason was great , fast easy & painless. He was even able to make it to us a little earlier then our scheduled …
My installer was Terry who was very helpful and a pleasure to speak with. As of this point I believe I will be staying with service electric for a very long time. Everyone that I have dealt with was professional, courteous, nice, helpful and knowledgeable.
Jason was great! He set up my internet in a timely manner and showed me everything there was to know about using the wifi. He was very friendly and triple checked everything before he left to make sure things were working properly. Highly recommend him and using Service Electric!
My TV picture was “breaking up.” I called SECTV on Thursday and a technician came to my home. He was very thorough in diagnosing the problem and completely explaining the solution. He then began to fix the issue inside and outside. My …
First I want to say that I expected to be told I couldn’t get a technician out here for at least a week – not the case at all. “We can set you up for an appointment tomorrow..” I said no problem, I’ll take it! Omar showed up right on time. …
John B. was in my area and called to see if he could stop earlier than scheduled. That was great!! He was very friendly and took the time and explained the process as he was going along. He also helped me set up my phone and laptop. Excellent job!!
Service Electric is great. The Customer Service rep I spoke to not so great. Rather than simply set up appointment to replace cable TV box that died, she makes me do all the stuff I already checked, in addition to my son-in-law checking all …
I hope I am commenting on the correct page. Anyway, I just had to call today due to some issues with my Internet service. I was having issues with sluggish service and constant buffering multiple times per hour at random times during the …
We’re not overall happy with service electric service in light of the reoccurring issues we’ve had to take time off to deal with- nor compensation for their own errors. …
Excellent servicing of our 5+ year relationship with Service Electric.
Requirements included testing of two different computers and 4 TVs. Total time was approx. 2 hours, which included replacing 2 access lines into our house. We …
Jason was phenomenal! Friendly and professional, he checked every piece of our system during install. He could have plugged us in and run, but he took the time to ensure everything was perfect. Superior in every way to our previous provider.
I was pleasantly surprised at the care Zane and the other gentleman took while setting up service at our home. They were patient, worked together nicely and explained everything to me thoroughly. My biggest praise is that they DID NOT …
Went to the service center to return our cable boxes. The location is easy to get to, ample parking and unlike the service center in Allentown, is not busy. I was able to get in, return my items, get a receipt and leave all within 10 …
I had the greatest service person Jason! I was only supposed to get high speed cable but decided to upgrade. And Jason took care of it all and set every TV up for me. I was ready to go in my new home. My dog Stella & I most appreciate all …