SESLOC Federal Credit Union is a full-service, member-owned financial institution that was founded in 1942 and offers range of financial services to its clients.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
3855 Broad St, San Luis Obispo, CA 93401
Absolutely garbage
The hours open are awful!
worst customer service every time.
Professional staff, easy process.
The worst! Take your money out!
Very easy to work with!
I have to call them everyday because there’s always problems
Awful environment, poor communication, lack of professionalism , and full of racism environment.
It’s obvious that the “praised” comments are employees or related.
They have the best service out there. 10 out of 10.
I had a terrible experience with SESLOC. Bait and switch.
Good service while you are there–one arm.
Great people, great new location, very helpful staff!
Pretentious and arrogant, management is this expanding CU’s problem.
Worst bank ever! Loan officers are complete jerks☹
Worst service with bank teller Olivia. She was so rude.
I appreciate the friendly people and efficient processing of transactions.
The tellers a rude and dont hear what u try to explain
It’s not at all what it used to be !!! It was a good bank back in the day, like everything else times are a changing🙁 …
They cant find any of my sisters paperwork. Totally incompetent.Don’t return phone calls.
Excellent service always! Low wait times. Sesloc considers your best interest first.
great workers Jared was especially through and did a great job
Really good rates on car loans; service in the new location is now all ironed out!
Every person I’ve interacted with over 4 years has been very courteous and helpful.
Staff was very rude to us today when closing our account, from a car loan.
Would not work with them again, their communication has been very poor.
Jared was so awesome! ! ! WE APPRECIATE YOU!!! You patience went a long way and taught us both a lot
Jared was great! Made it a very easy and simple process. Thanks for all your help and good advice.
Consistently excellent customer service. Javier guided our refi during this very busy-virus-affected time.
Great customer service…always helpful and always with a smile. I appreciate the seminars they provide and many other member benefits available.
I’m done with Wells, Chase, BOFA and glad to have my mortgage, checking and savings under a lender I can trust.
Sesloc has increased their business division and treats me with respect. They were able to obtain PPP funds for me when Chase put me at the bottom of the barrel.
Jared was fantastic, super helpful and knowledgeable
Candace at the Paso branch was incredible. I’ve always had accounts at big banks but the experience with her forever changed my mind
What bank or business is “open” but not if you live 45min from your branch and need to speak on the phone. Open is open and you should be available to your customers to provide them the service they pay you for
Sesloc, San Luis Obispo. Has the best employees. One of the employees from loans. Robert, request for him. He listens and he gives 110% to help u. I’m so impressed. Kudos sesloc for having an amazing employee. Thank u
It would have been nice to deal with one person for the making of this loan. As it was I had to talk to a different person every time there was an issue, and they never had seemed to have communicated with each other. So, a lot of needless time was spent.
I have banked here since I moved to SLO in 2006. I’ve never had an issue with my accounts. The customer service has always been great. I recomend them to everyone that asks.
Worst customer service, decent rates on loans if your credit is worthy. They use outdated business protocols, apps and services. Nightmare if you are a progressive business person geared for 2020.
If you’re looking to refinance or purchase a new home I Recommend Natasha Brennand! She makes the loan process a breeze. She is very knowledgeable and professional.
We have been with SESLOC for over 20 years. It is the greatest bank EVER! Customer service can’t be beat!! I’d give them 10 stars if I could.
The Atascadero Branch of SESLOC have always met my financial needs, rather it be for a personal loan or auto loans. They’re always quick and professional, and friendly. I love doing business with these people!
Friendly folks. Willing to assist a traveler with an account at a “sister” bank without a local SLO branch. Bent over backward to help me solve a serious banking issue and there was nothing in it for them…just nice people! If I lived in San Luis Obispo this is where I would be banking!
SESLOC has always come through for us, whether it is for car loans, mortgage loans or refinancing. The staff are attentive and friendly, their rates good. SESLOC is our bank for everything.
Attitude. I went in today to discuss loan options and the man helping me. Killiam or something was rude and very short with me when I had called to discuss these options before I was told a very different story than what I was being told …
SESLOC has the best service. They consistently go above my expectations. I have been with SESLOC for decades and will *never* use a bank again. Credit unions help everyone equally; banks give preferential treatment to the rich .
The San Luis Obispo location is awesome. My account had this weird login problem people hadn’t seen before and Jerry the Epic fixed it. He was very positive, friendly and funny as well as extremely helpful and answered all my questions with …
We went in to talk about first time home buying and open an account. The woman who helped us with the account was fine. The woman who “helped” us with questions about loans was NOT fine. She told us right of the bat she was going to lunch …
5th time I’ve called to talk to a representative, get greeted with an automated response, choose the appropriate number to speak with a teller, music plays for a moment while I’m on hold…..and then the call ends…. what the heck?!?! …
They don’t care. And when it comes to loans, good luck getting any real help or answers.
The woman who called me to tell me the final disicion wasn’t even involved in …
Excellent place for depository accounts and loans. Low rates, one of the best online financial services and the people there are friendly…like customer service used to be everywhere. It truly feels like a hometown credit union.
I was rudly treated. Staff demanded I remove my hat, even though my face was in full view. Refused service, unless I removed my hat. I left, with my 8 thousand dollar deposit. FACIAL RECOGNITION cameras have been installed, and now a 10 …
They have changed their hours so many times during 2020. Closing a 4pm makes it impossible for a working adult to make it in, before they close. They are only open 6 hours a day M-F and closed on weekends. How is anyone supposed to get …
The one presiding problem with SESLOC’s loan process is that the loan application representatives ASSUME all loans, including certificate of deposit secured loans, require a credit check. This, of course, lowers your credit score with each …
Been banking here for over 25 years used to be a great community bank now they are just like every other big bank with worst customer service. In fact some of their recent policy changes are worse than the big banks. Used to not charge …
Jared is the best. He help my 18 year old daughter with everything we needed !! He was exceptional. I have been banking with SESLOC for ver 25 years. Love SESLOC. Jared is fantastic too. A great asset for the credit union
I have been a member since about 1988 or 1989 when I started attending Cal Poly SLO. I’ve never had any problems with SESLOC, and I do all of my banking through them. I receive direct deposits and pay my bills through them without a hitch. …
The former comments about good service are outdated. Between their new, NOT improved bill pay system put into play last Sept. and their move to their new location, I consider it ‘the icing on the cake’ of down-spiraling customer service. …
SESLOC TRAINWRECK – WIRE / BANK TRANSFERS NOT ARRIVING
WHAT HAS HAPPENED TO THIS BANK????? …
Friday=payday.
After my closing shift at work, I frantically drove to the bank hoping to make it in time to deposit my check. I was greeted with smiling eyes by a teller named …
I have left the country twice now, and done everything I was suppose to to set up my account and I was locked out BOTH times. As a woman traveling by herself, having access to money is important and the lack thereof could be dangerous. …
Plenty of customer service agents so there is hardly a long wait time. Staff is always courteous and willing to help you with the information you need. Credit unions are the way to go with co-op atm usage anywhere in the country. I’ll be a member for life!
Jared M. was absolutely amazing he taught me about my credit and how to handle it and what the outcome would be and extremely nice I highly recommend him
I have been a customer for 20 years, with my corporate and personal accounts. About 2-3 years ago, something changed about the management. I was told they got a new president or operations manager. I was asked to completely resubmit my …
I have been a member for 20 years and recently had an experience of such professional and help from Kelly and Jared at the SLO branch to help get me back on track of my finances since Covid and personal life circumstances. They are incredible and wild recommend them to anyone. Thank you
I switched to SESLOC many years ago just to get away from the BS associated with banks. I just took out my second loan (car) with SESLOC and both loans went smooth and fast. I have always felt like a member, not just a customer and treated in a fair manner.
In my experience, SESLOC customer service has greatly declined in the past five years. Increasingly, they have gotten more difficult to access – closing branches that were close to us and opening up in other areas that are not at all …
I was given 2 wrong account #’s on my direct deposit authorization forms twice by Sesloc to give to my employer. Due to that mistake, I didn’t receive my paycheck in a timely manner and my employer had to manually write me a replacement …
I’ve been banking with SESLOC for 10+ years, and had excellent service. We’ve opened multiple accounts, including several for our kids, made many wire transfers & inter-account transfers, no problems. …
Their customer service has gone down an unbelievable amount since I started banking with them however many years ago. I just moved to Chico last month and am in the process of trying to move everything over to a local CU here, SESLOC has …
My first time experiencing a credit union and all I can say is wow! What a great experience. Michelle was extremely helpful and patient during the refinancing of my auto loan. Thank you Michelle for helping me out. Much appreciated.
I have banked with SESLOC since 1999 and have always banked with credit unions. I have both personal and business accounts with SESLOC. I agree with the reviews about service, friendliness, and meeting the needs of customers all going …
I’ve had great experiences with SESLOC over the years from auto loans to setting up accounts for my boys to setting up transfer accounts. Also, their online banking has been getting better and better. I appreciate the fact that they stay …
When you turn in a payment online they always ask you for Account Number not Micr number. I have been continually disappointed by this bank. They have cost me multiple fees from the IRS due to their inconsistent system. I had a payment that …
My husband is the one in the family the does all of our banking needs. However, he is on vacation. This morning I got a phone call from my son needing money transferred into his account. Luckily, my husband is very organized and I quickly …
I needed to make a contribution to my IRA and I was promptly directed to Jared. He was extremely clear & concise, answered all my questions, without making me feel rushed, when they were quite busy, and very friendly, to top it off. I …
4/11/19 – follow up
Did receive an email back from the info email. I had asked if a manager could call me. This revolves around me waiting a week + to hear back my rep already. …
Jared Maxwell was extremely helpful and got my auto loan to the finish line just in time. He went out of his way to help me and give me advice. Ask for Jared, you won’t regret it!
I came to SESLOC because I was having problems with Rabobank. It is a night and day difference. I do my regular banking here, and had an auto loan also. Everyone at SESLOC is friendly, helpful, and many remember my name. They have much more …
I just opened an account after six years of painful interactions and incompetence at another major credit union in the area. The process, professionalism and helpfulness of my customer representative was amazingly simple, clear and she …
Friendly service and only took a few minutes to setup a new account. We recommend them!
Terrible. They treat my wife terribly. We opened the account in person together, but she can’t request a credit card. They made me request one for her. Her card stopped working, so she called to fix it. They made me call. I spent over an …
If you are ever in need of help it is nice to have a place that you can actually talk to a real life person. I HIGHLY suggest Jared! He meets all expectations!! He helped guide me through applying for a credit card, with professionalism and …
Jared Maxwell was awesome 👌 great customer service and diversity skills. Took his time to ensure we were helped out in all areas we needed and was very informative about additional information that could benefit us. My son and I were very happy with our visit.. …
I have 3 auto loans with sesloc and having those loans had a woman named Michelle Ruiz call me who ended up helping me with my credit card debt. She was very sweet and Helped alot. Then when I went to open a business account I decided to go …
Meghan is awesome. She helped me refinance my auto loan and it was the easiest thing ever she was always there to answer all my questions when I had them or got back to me in such a timely manner. She made this the best and easiest …
I recently did a debt consolidation loan a d was helped by Jared. Not only was he infor.ative and knowledgeable but he was kind and personable. I have referred my friends to him. Thank you Jared
Exceptional customer service! Jared M.and Cassi S. are a dynamic duo who make things happen quickly and efficiently. They went above and beyond to help me and made magic happen on a very tight timeline. They communicated with me with such …
Today is Love your Credit Union day. Sesloc has advertised Cowboy cookies for people as they come in, individually wrapped. …
Total waste of time coming here. I would advise everyone looking for a good bank to look elsewhere so you don’t get disrespected like I was this morning.
Management does it’s best to get you to leave without opening an account with …
FTX is a more credible financial institution than this place.
Misplaced funds several times.
Had to wait 6 months for a 400 dollar check to clear. …
Use to to be good, but now are completely trash. 14 day waits for checks to clear. Ordered a new debt card 16 weeks ago called after 8 weeks to only find out that they never actually put in the order on week 17 still no debit card. …
Melissa M was freaking amazing. I literally never write reviews. From the second I walked in, I was greeted warmly. I had been to several different banks that day trying to open an account, and was turned away and made to feel unwelcome at …