Seton Healthcare Family

Ascension Seton Southwest Hospital

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Seton Healthcare Family Reviews ( 82 )

  1. Trash I will never come here again I waited in a janitor closet type space the service was trash I asked for Kleenex and GT some tough brown paper towels to blow my nose .
    Horrible

  2. Best visit to the ER ever. Dr. Shih and associates were awesome. If I ever have an option on which ER to go to I’m coming to this one. Thanks guys and gals

  3. I don’t want to rate this hospital because they are very unfair at the charges.i just had a urine test done and the total bill I received was $2453 out of this my pocket amount was $1281 which is really not fair.when I spoke to the billing manager named christelle she is very rude and unable to solve my problem… please don’t visit it.

  4. Went there a couple days for a breathing issue amd get seen as soon as i got there and was helped within a couple hours and was on my way the nurse was helpful and willing to do anything to help make me comfy the doctor was very well …

  5. I will definitely not be returning to this hospital because they put my life in danger 😡 they gave me Tylenol with codeine knowing that I am currently on lamotrigine and those two medicines don’t go together I found that out from my …

  6. $2700 bill for a *15 minute visit* to get a TIG shot for my son. We went to his family doctor first, but that particular shot is only available at hospitals (not even urgent care centers had it), and he needed it.

  7. This is the worst hospital to go to…..ANY OTHER HOSPITAL IS BETTER THAN HERE… I only went here because it was closet to my house. The outpatient desk attendant straight lied to my face and was extremely disrespectful and belitting. They …

  8. Sadly I had to make a visit on 4/21 about 1400 hours. The staff in the ER from checking in, nurse’s, dr n discharge we all freaking awesome, friendly, professional n had me in n out the door so fast I’d never imagine….

  9. The wait times for the ER were ridiculous! After my girlfriend was T-boned in a bad car accident with a possible broken leg and other internal injuries we spent hours in the waiting room before anyone even saw us! We came in at 7:30pm and …

  10. We just gave birth to our daughter and everyone at Seton were so nice, professional and super helpful. Couldn’t have made things any easier for us. Very special thank you to Laurie and Christa for watching over us the whole time.

  11. My wife had to go there for a viral infection. What a great experience! From admitting , the nurses, and the doctor everyone was so nice and professional. We will definitely come back.

  12. I just want to wish a very happy holiday season to the wonderful staff who made my stay at Seton Southwest as enjoyable as it could have been under the circumstances. A special shout out to: Tony, Brenda, Betsi, Sara, Crystal, Heather, …

  13. I went to southwest ER for an emergency because I thought it would be covered by my insurance. They charged my card $278 when my co pay is $100 on top of that I get a bill in the mail for the doctor who is not on my insurance plan! It is …

  14. Seton did a great job when my son was born. But since then we have had several issues with Texas Hill Country Anesthesia billing us for services my wife did not receive. Texas Hill Country, according to my research, does most of their …

  15. I took my dad ro the ER for a serious leg wound and the lady behind the window told us to take a seat – it’s going to be a while…
    I loaded my dad back into my car and I drove him to another ER where he was seen …

  16. My son fell and needed an X-ray of his arm. We went in on a Saturday evening. We were immediately seen. Everyone from the orthopedist to the nurses and other staff were amazing, kind, and fast. Thank you Seton staff.

  17. I want to say that were if not for Seton Southwest I might be dead at this moment. One recent Sunday I went to the ER due to severe pain and swelling in my calves and feet. After giving a bit of medical history, Dr. Sara Martinez (my …

  18. I went to this ER three years ago during my pregnancy. They tested my blood type to be Type O. Two years ago, I got a C-section in seton downtown medical center. After my surgery, the nurse told me my blood type is Type A. I was confused …

  19. This is a good hospital with good physicians and staff, but their accounting / billing department is terrible and hard to deal with it. They are highly disorganized and messy. They will send you bills for services already paid by you and …

  20. I brought my friend into the ER this morning. I’m still here waiting, but in the hour and a half that I’ve been here I’ve found that the woman who is supposed to be at the reception desk is not in fact, at her post far more often than not. …

  21. Went to the ER for chest pain and coughing red/brown flem, which a triage nurse suggested that I was coughing blood. ER docs didn’t find anything, and I sat for an extra hour in my room with no communication from staff before finally being …

  22. Went in for an ER visit and needed blood work done. I informed the nurse Deborah J.( Debbie on the board) about my intense needle fear and that I would need a second nurses assistance to hold my arm to help me with jumping and avoid …

  23. It is quite frustrating to make an appointment. My experience was with imaging services. Doctor provided an ultrasound order. Called scheduling services, they needed the order to be faxed. I don’t have a fax, offered to send e-mail with …

  24. Never use this hospital if having a baby. My niece had her child there and they did not check his glucose when born. He kept tapping his feet and they ask the nurse why was he doing this and she said sometimes babies do that. Come to find …

  25. I’ve now delivered two babies here and I adore this hospital and the staff and I would never want to deliver anywhere else. My second baby came prematurely and had to spend two weeks in the NICU. Hopefully you never find yourself in that …

  26. I had an outpatient procedure. The facility is nice and not crowded and the staff was excellent. They were very friendly and professional. I would definitely recommend this facility.

  27. I recently had an outpatient day surgery endo procedure at Seton Southwest, and my experience couldn’t have been much better. From the check-in to the nurses, and the rest of the staff, I was treated with warmth and respect from start to …

  28. Every time I have had to go to the ER, I would only go to Seton Southwest!!! They are the BEST! Everyone is so nice and the wait times are seriously only like 5- 15 mins tops!!! Which is way better than the other South Austin hospital where …

  29. Came into the ER w uncontrolled allergy-induced asthma and ended up being admitted. All were very helpful and kind. Probably one of the top 3 experiences I’ve had at hospitals (and there have been more hospital trips than I care to mention.)

  30. Dr. Jackson and her team were phenomenal! She was so sweet and kind and the whole team was attentive and fun! From check in to check out, the entire experience was amazing. Hoping I dont come back anytime soon but I love this hospital and the incredible staff!

  31. I’ve had to be at this hospital 3 times in 2 months. In the ER Dr. Smeigal is AWESOME and nurse Aster & Bev in the ER so wonderful. My admission hospital stay was so WONDERFUL it was the best experience ever if you have to be in the …

  32. If you have an actually appointment or a procedure here this place is amazing. Once your are admitted they have a really fantastic staff.
    BUT, do NOT go to their ER. …

  33. Okay an emergency isn’t pleasant but if you have one this is the place to go. Dr. Jackson and her staff were empathetic, friendly and caring. They are the best! Dr Jackson got on the phone with my wife and explained everything and calmed …

  34. My wife brought me in at 3am because I had a terrible headache. The nurse that took us in, Joseph, was wonderful. He was taking our concerns seriously but still joking around to ease our stress. …

  35. This is my second operation at this facilty. The staff at Ascension Seton SW are top tier. So helpful and understanding. Bed side manner is impeccable. I left so satisfied and well informed about what my next steps are.

  36. Although going to the ER is usually a horrible experience, the folks here were a delight. I was admitted with appendicitis and was well taken care of. My husband had appendicitis a year prior and we went to St. David’s. Worst experience …

  37. This hospital is amazing! My son was admitted through the er, where they treated him promptly and with compassion and care. Once on the second floor, the experience was like a hotel! The nurses were super attentive, …

  38. I was admitted late at night with appendicitis. The admission staff were friendly and efficient, I was up to my room and on painkillers very promptly. The nursing staff were friendly, supportive and kept me well informed at all times. I …

  39. The entire team at Seton Southwest Cardiac Rehab is outstanding! Professional, empathetic, and always encouraging their patients. They help rebuild self-confidence along with helping patients to rebuild heart and overall strength. I highly recommend!.

  40. I had a meniscus repair and out of the six surgeries I’ve had this was the best due to the experience of the staff. Everyone was extremely friendly and helpful especially my nurse named Karen. If I ever have to get surgery again in the future I hope not it will be at that facility.

  41. The care my child received was amazing. We live in Dripping Springs and when I realized my daughter needed care on a Friday night driving to Dell Children’s was an option, but going to the closet Ascension hospital was my preference. …

  42. Place was awful.avoid going here. Waited almost 5 hours to be seen and when I asked what was taking so long ,they said elderly people get priority. Ended up having to leave to go to a hospital .

  43. I unfortunately had two procedures done in the past few months due to peculiar medical issues. The nurses and staff were incredibly professional and proficient on both occasions. They were committed to my safety, understanding, and comfort on each occasion. And I was incredibly pleased with the outcome of both procedures.

  44. When a family member with a life threatening emergency needed care this week, we drove straight to Seton Southwest, and we were so glad we did! A big thank you to RNs Chelsea, Barbara and Bill, and to Dr. Duncan! The whole team worked so …

  45. Would avoid going to the ER here if you really think you might need surgery. Took my wife there on a Saturday afternoon for what we suspected to be an appendicitis. The ER staff was good and did diagnose an appendicitis, but they didn’t …

  46. Very disappointing experience! The nurse on duty doesn’t look like had much experience and just for putting IV fluids, poked at two places on the hand both are very painful and the first spot she tried to identify was bizarre as it was few …

  47. I arrived early, check in was quick to alert day surgery. Very accommodating as I used other language.
    On the day surgery floor, nurse Wendy was wonderful at explaining all factors, …

  48. During a Teladoc visit, the doctor suggested I head to the ER. I was able to make an appt and was seen and out of the ER in less than an hour….I was definitely expecting to be there a lot longer than that. Dr Kerr was amazing!! He clearly …

  49. When you walk in the hall you notice a poster that talks about youth patients and how they’re priority. That’s very misleading because they didn’t do that in this case. I made an appointment for my son and they didn’t check his vitals or …

  50. Came in with trouble breathing, they took me in and the attendant at the front desk even offered to help fill out the form because my brain was basically not working at the time. I was in, in a timely manner which was appreciated but while …

  51. DO NOT GO HERE. At all costs avoid this facility. The doctor I saw absolutely botched my neck laceration and caused terrible scarring. They failed to give me a proper referral and let me leave with a 4 cm open wound on my neck with no …

  52. If you have something seriously wrong do yourself a favor and drive directly to Seton Main. I went here last night with severe vertigo- spinning, couldn’t walk, vomiting. It was a terrible episode & it had been 10 years since the last one. …

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