Settlers Life Insurance Company specializes in final expense life insurance products designed for clients who are seeking peace of mind that funds will be available to assist their families with the…
| Saturday | Closed |
| Sunday | Closed |
| Monday | 7:30AM to 5PM |
| Tuesday | 7:30AM to 5PM |
| Wednesday | 7:30AM to 5PM |
| Thursday | 7:30AM to 5PM |
| Friday | 7:30AM to 4:30PM |
1969 Lee Hwy, Bristol, VA 24201
My grandmother passed away in November 2022. I filed my claim, filled out all requested documents and returned them to settlers claims when I got the death certificate In December. I filled out the paper work for the payment to be sent …
Love it.
Precise and efficient
This place is closed now main office in WI
Great
This company is a joke
Never answer the phone
Best customer service I’ve ever come across in the industry!
This is my life insurance. Company
Worst Company to deal with.
Life insurance policy
No one will answer the phone,
Good companies
Never had any problems with them
Great company and great people. They do what is right for the client. They are always there for you, and are great at paying claims.
There automated phone line takes forever.
They will not answer the phone.. No matter what time you call
We should take out a class action law suit against them for fraud
I have called and called and emailed still no answer y’all need to get back in touch
Been with them for about 17 yrs and I love them. Great prices and offers several different things along with burial coverage. Always spoken with very professional people
The waiting time was very long, noone ever came to the phone or called back
Cannot get in contact with a representative!!! I have been calling everyday for the last 3 days!!!
My mother passed away 3 days ago and I cannot even seem to get someone on the phone to see if her life insurance policy was active or not.
I called in requesting information on my father’s policy, who I am the P.O.A of, and the representative hung up on me.
The company won’t call me back its been a month since family pass no answer of phone no call back
Had them for years, now I can hardly speak to someone,their new phone service
I’ve had insurance with them for over 10 years they are a great company
Been trying to reach them since we submitted a claim in December and nobody ever answers the phone or responds to an email.
Have called multiple times. Places me on hold, never picks up. I leave messages they never return calls. They have my policies messed up. Saying one I e paid up to Jan when I haven’t. They have t mailed statements. Awful awful awful can’t get it straightened out
I have been trying to get my mother’s policy to pay for the funeral she has been with settlers life insurance for years and it has taken me almost 4 months since she passed away they give you the run around so I finally called the BBB …
I had insurance with Settlers and it was a good company. Unfortunately when it changed to NGLIC things got messed up. I had a lapse in insurance one month, that I wasn’t aware of at the time. I received …
I have had a policy since about 2001. A few years ago I got married and added my wife as the beneficiary with no problem with actually talking to a customer representative. We have been separated for awhile and now that I need to remove her …
Brother passed and took me months to finally get the payout.
This company is terrible trying to get ahold of someone, can never get through to representative. My suggestion is if they cant take your calls they need to enhance their website so you are able to pull your information off if needed. Client should be able to create and account and pull any information needed at all times!!!!!
This company has been sold three times. And national is no better than the previous owners. Their agents are to be aware of as well. Do not do any business with this company
Maybe not their fault but like so many these days only care about themselves.. My Grandfather took out a policy in 1955 for my mother, she paid on this policy until just before her death in 2021 at 81 years old. She was ill and did not pay …
Mom has been with them for years when they called it huff cook. U can’t get a hold of anyone, They can’t send a bill for us to mail it.
My grandfather who served in the military has passed and for 2 weeks we have been leaving messages and emailing various email addresses. We’ve called the 800 number for settlers. We have even looked up NGL and have been told to reach out to …
I have tried contacting Settlers Life Insurance company for the pass three months by phone concerning my dad polices. My dad is very ill and his Medicaid was cancel due to cash value in his policy. Each time I call I’m sent to a voice mail …
Lets see where to begin. Our loved one passed on Jan.9th 2022 we filed a claim and the funeral home also reached out for policy claim. Now its 3/9/22 and still NOTHING. I’ve talked to agents I’ve e-mailed and still NOTHING. I reached out …
They keep removing my review because I speak the truth. I ADVISE ANYONE DO NOT GET LIFE INSURANCE FROM THIS COMPANY AND IF YOU ALREADY HAVE LIFE INSURANCE FROM THIS COMPANY,GO TO ANOTHER COMPANY. This company will not pay a cent after you …
I have called several times. My mother died on January 13. The funeral home has sent in the required paperwork. In March they told me that by April 15, 2022 I would receive her policy. They may send the money straight to the funeral …
I have a policy with this company and something is going on with them. I have been trying for over three weeks to reach someone by both email and by phone. I have even reached out to their parent company National Guardian Life and all they …
If I could have chosen no stars, I would have done it. This company is a SCAM!!!! We have tried as many people say to contact this company. We either can’t get anyone or get hung up on. We have sent multiple requests about our grandma’s …
My dad passed on March 13, 2022. I started calling this company on March 14th for a claims form to be sent via email to me. …
This company is Bogus. I HAVE BEEN TRYONG SINCE FEBRUARY to get a death claim packet. I have called 9 times to be placed on bold, given other numbers and told thar the packet has been mailed and emailed. Its now May 24th and I have no …
I wish there were negative stars. Never seen such unorganized, unconcerned, nonchalant people in my life. My mother passed and the funeral home called this raggedy company regarding a claim they kept telling us they could not provide any …
I took 2 life insurance policies out, had them for 30+ years, Settlers Life was good to deal with, went to National Guardian, still good to deal with, EXCEL took over billing, nothing but a headache, try to talk to someone, evidently it’s …
I’ve tried to get settled life to send me paperwork for my burial insurance.Ive sent them over 50emails and nothing.im going to be invicted from my apartment because the apartment complex want renew my lease.And I know they changed in …
Don’t do it. I’ve been waiting four weeks to even get a form to begin the claims process. I’ve called three times and each time they’re “sorry” I haven’t received it and its supposedly on the way. In this age of technology they seem to …
All they do is take your money. You can’t reach them when you need help. However if you stop paying your bill, you will get a letter twice a week. I couldn’t get my payout I was owed. Life insurance is not just for when you pass away. I was …
They take automatic payments from checking acct. Then send letter stating payment not made and are canceling. Same every other month. No one knows what’s going on. Then they tell me payment was applied to wrong acct.
I would give negative stars if that was an option. I have been paying for a policy with them for 16 years, and when I asked to get a monetary front from the $5000 I had spent on the policy they told me I could get $20. We realized that was …
Worst customer service ever! I filed a claim in June 2022 and now three months later I still have not been paid. The first three times I called they said “there was one more form I had not filled out”. Each time I filled out the form and …