The Sevier County Electric System, also known as SCES, is a nonprofit, public utility company. The system has been in operation for more than 65 years. It provides electricity for over 53,000 residential and commercial customers in Sevier and Blount counties in Tennessee. The system purchases electricity on the basis of a wholesale contract from the Tennessee Valley Authority. The Sevier County Electric System offers 24-hopur emergency assistance over telephone. The system operates an in home energy evaluation program that helps customers to reduce their power consumption. It offers a variety of power switches and surge protection devices. The Sevier County Electric System also provides water heaters under the Marathon brand.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
| Friday | 8AM to 4:30PM |
315 E Main St, Sevierville, TN 37862
(Translated by Google) Excellent attention and speed
(Original)
Excelente atención y rapidez
Worthless company
Good service and people
Paid my bill.
Friendly informative staff.
Worst crooks of Sevier county
Terri and Diana are the loveliest ladies!
Worst place ever over charge ppl…disappointed
Received immediate help and friendly service. Thank You!
Great customer service
Very helpful with my bill.
They have always gave good service.
Some great people work here. Very responsive
Been a customer for 8 years! Amazing service!
4 days without power and counting.
Excellent customer service from understanding people.
Very friendly and knowledgeable about my visit.
Excellent and Quick…very professional and friendly..thank you
Very sweet employees great workers
Good service
Meh
Worst service ever!!!!!!! They don’t care about people without power.
They have a friendly people work’s in there plus they go over your bill with you if you need help
Good service awesome thank help my autism needed
You pay with debt or credit they charge you! No one else does that. Is that even legal? They charged me $7 for 1 transaction. Boooo!
Been going through this company for upwards of 6 years now always friendly and vary few power outage and fair price
I’m not sure if this is the place to rate, but it’s 3am after a big storm and you guys got the power back on quickly. Thanks!
$250 deposit. Seems a little much but what can you do? I don’t know about customer service. Haven’t needed it yet…
Crooked company put in place by crooked officials. Your classic “Good Ol’ Boy” network operating here. Look for an article coming soon in News Sentinel.
Mailed my December payment on the 21st… They didn’t deposit until January so they could charge me a late fee??
SCES Customer service always are on top of what’s happening to achieve electricity to your home.
Staff could be much more friendly ..being charged to use your debit card to make your payment..this needs improvement.
Always the most helpful people. Alabama power could take a lesson from them.
I have been a customer 20 + years. Always had good service, some power outages sure, but they get it working fast as possible.
I don’t agree with rounding up our bills. I pay electronic bill pay by bank. Not cash. And with less than .50¢ why not round down!
They are nothing but a bunch of crooks at this electric system they send you outrageous priced bills my bill was over double what it was the previous month its so bad they have a Sevierville police officer stay there because so many people …
Me and my mother are disabled, haven’t had power in two days..I think they should repair the problem as fast as they cut you off for none payment,..
I always go into these places ready for absurdity. Mr. Scott LaFollette was courteous, friendly and accommodating. Pleasantly surprised at how easy it went.
Went to drive thru window and the young Laffy that helped me was very nice to deal with… Thank you!
Biggest joke of a company!! Charging people deposits to keep THEM safe just in case the market goes south and people stop paying their bills??? How about just turn the electric off if I stop paying! Robbing people!
My current billing due 02/15/22 $278.01: why you charged me $279. I’m not happy with that.
Every time I’ve called I have been Greeted and treated with respect and very friendly service. No Complaints about Customer Service just how much Electricity cost here wow.
Power goes out for a third time this week, no help, takes hours to fix, food spoils in fridge, who’s gonna replace that? They are literally the worst power company I’ve ever had and literally we can’t do anything about it.
At 3:43 am , I lost power. There is no wind, no storm, not sure the issue. it is about 26 houses effected. We had fast service restored during a storm..
Not that great service
Didn’t have a good experience
Well q light gust of wind came across my house and the power went out and the next day it started sprinkling and power went out funny thing is I have to pay to not have power
If I could, I would give no stars. The drive threw teller was very unfriendly. She didn’t smile or greet me when I pulled up. 7/22/19. At 1:18pm
I would gladly take her position.
its a shame monopolies are allowed when they are supposed to be illegal in this country.
people are forced to use this company for their utilities …
first come, first serve. if you’re a truck driver, don’t waste your f****** time calling this place to set up an appointment. Just show up at any time between 8 and 4 (minus lunch 12-1) and they will unload you. If you call, you will be just transferred all over the damn place so don’t even bother.
I needed a permit to get my lights connected on my new house on land we bought and they are so kind they will switch my deposit and give me 30 days to do it with my same bill I’m using now so that way I can have lights on at both places while I’m moving
5/30/17. Three nights no power. A line (electric line or phone line) is laying the whole length and across my driveway. OF COURSE I can’t get to my house. I understand the necessity of getting the power on to everyone asap. But I do …
Worst customer service experience of my life. No one knows what they are talking about, there’s no 24 hour customer service. Seems like they go by their own rules, and really don’t care about the welfare of the residents in Sevier county. Wish we had choices on which power companies to choose from.
Power out xmas eve. today in the night of the 27th STILL NO POWER, CABINS NEXT DOOR GOT FIXED FAST. they care NOTHING about locals, only tourist dollars, as we freeze and sit in the dark. They use covid as an excuse but that doesnt excuse power being restored next door due to cabins and bypassing us as locals.
I dislike this place. I have lived almost all over the country. My first problem with them is the deposit. I went in and based off my credit score I either have to have a 100 dollars deposit or I don’t. Seriously? I lived in knox all I had …
Thanks to all the workers of SCES and those they bring on to support us on and after the storms that affect power to our homes love our mountains and trees but they sure can bring the lines down with the storms Thank you fir them hours of hard nasty and dangerous work efforts you do
This is gonna be short and not so sweet. This company knows we have no where else too get electric so they take advantage of that. I’ve been a customer for 5 yrs never been late. Was working a lot of hrs forgot so I thought I would just pay …
Many Sevier Countians lost power over the Christmas holidays. My family included. While the experience was quite frustrating, (to say the least) so is dealing with extreme and adverse conditions, these hardworking teams are working with …
Very poor customer service, and some crackpot policies. I recently had a representative knock on my door asking to be paid in cash three days before my bill was due. The company will also threaten to turn off power over a past due bill …
Down for 38 hours. I can’t believe after the fires this past December that you have not improved your response time and processes. I am sure you will be sending all of the customers a nice refund for all the food that was lost during the past few days. And no I will not send you a receipt. New management should be at top priority.
I love the employees here. I went today and they did temperature checks at the door and enforced social distancing. They also worked with me on my bill bc of the covid virus. The main lady up front that greets is always very pleasant and conversational. I have social anxiety and never the less always feel at ease here.
The staff is always friendly when I go to the main office, however, the company itself is slow to respond to fixes and the workers always leave a mess behind. Twice I’ve had to pick up steel support cable left behind and now I have a pole ready to go down and no response yet.
Power went out at 630pm after a short but powerful storm. Tried to repair 3 hours later, turned on for a couple of minutes then out again. Now, almost 14 hours later no power. Coming here from South Florida where we suffered through …
All in all, a very good company. The power at my house does go out from time to time, but that’s what happens when you live in a forest. When it does happen, SCES gets it back on in a very reasonable amount of time. …
Great the power is out, and trust me Sevier County Electric is by far the slowest and most incapable company to have. We will be without power for a very long time i predict.
Your customer service is absolutely terrible. The staff is condescending and rude. We went in there over a delay in service. The lady that helped us was extremely condescending and unhelpful. It is not hard to return a phone call from over a month ago.
I just bought a house in sevierville with there power service and we are trying to fix our yard and called out a engineer to look about relocating my service pole in my yard. I’ve been very patient and begging for a price and ETA on moving …
There is no doubt this area must be challenging to maintain and restore power. HOWEVER… at some point SCES needs to, should seek to update their systems and be more proactive. We’ve lived here over 20 years and response time for power …
“When we cannot provide power, you need to make other arrangements.” I was told this in hour 14 of a 24-hour power outage in August by a rude and uncaring male dispatcher. Unfortunately, I did not get his name. I wish I had. Management …
I would give 0 Stars if I could! My wife and I are seniors and have been out of power for five days. We have lost thousands of dollars in insulin and food. There are businesses and residents all around us that have power so can someone please tell me why myself and my other seven neighbors that are also seniors do not . Shameful!
Once again in summer, sitting with no electricity. Not even a hot day today and it’s the third power loss in a month. Of course, no one will answer the phones, same reason they keep a security guard in the lobby…so they don’t have to …
Unfortunately, this is one of the most expansive power companies I have come across. My experience with this team has been very time consuming and do not feel like a valued customer.
Not happy with service. Since moving here 5 years ago, our power has gone out more than 15 times, which is ridiculous. Snow at Christmas 2020 it was out a ridiculous 4 days, and now in the new year 2022, it’s been out for over that long, with no hope of power in sight. Very poor job by this electric company.
Quite possibly the worst electric company I’ve dealt with ever, an ounce of rain or snow destroys this whole company and it takes them a day to figure out what’s wrong. Not to mention the random outages that happen for no reason, probably get 2-3 outages each month.
SCES – 8 properties – 12 years.
When you have a cabin full of guests who are without power, there are few things more frustrating. …
We have been without power like many others since Monday. But everyone around Jayell less than 1/4 mile if that has power. Our neighbors are about 500 feet and they have power. Our power pole is on Leatherwood, just a fuse at most or …
I want to thank the 2 men that came up & repaired both lines to my mom’s house on regal CT this afternoon ( who’s 90) & was very appreciative for their hard work & they should be comendid. Thanks again guys.
This has kept our power down for over 72 hours yet they can’t respond.
Been out of power for three days, nobody has even been by to check on any of the houses or well being of the occupants. Maybe if they worked like it was a actual emergency instead of their normal 7-3 day jobs, we’d have power and my father …
It has been a long 3 1/2 days! I cannot tell you how thankful we are for the professional linemen and tree trimmers. They have been working hard. I watched them today on our road and saw how in tune they work, first the tree trimmers …
Not as bad as it used to be — they get 2 stars from me, although, we were out of power for 7 straight days in January 2022. That was pretty darn awful – a record for us. And considering how much this area grows each year (more and more …
SAVE YOURSELF!! DO NOT use this company unless you absolutely HAVE TO- and just know when you do you’re basically selling your soul. This place has no heart and takes as much as their greedy sad pathetic lives can. Everyone who works here …
I have a small place so my Electric bill should be the same all year long. Why would it be doubled just because of the time of year?
thisme all year ?
Here we go power out in nov just wait till winter gets here they been no trimming done in here in 4 years. power your choice lol we need get some one new to take over vegetation department we need our power lines in Sevierville better take care of
I’ve had two very good experiences with Sevier County Utilities. When we lost power to our Chalet, I’ve called and left messages with their robot system. Within 10 mins each time I have the power be restored or someone call me to talk about …